Employee assistance plans notice of privacy practices

Aetna / CVS Health · agreement dated October 1, 2025 · Official agreement

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2 of 48 cards in Data Access & Collection

Data Access & Collection · Context

What 'personal information' and 'health information' mean

The notice defines 'personal information' as information that identifies you, such as your name and Social Security Number, as well as financial, health and other nonpublic information about you that Aetna obtains so it can provide EAP Program services. 'Health information' is information that identifies you and relates to your medical history, meaning the health care you receive or the amounts paid for it.

Supporting quotations

When we use the term “personal information,” we mean information that identifies you as an individual, such as your name and Social Security Number, as well as financial, health and other information about you that is nonpublic, and that we obtain so we can provide you with EAP Program services.
By “health information,” we mean information that identifies you and relates to your medical history (i.e., the health care you receive or the amounts paid for that care).

Qualifications & exceptions

  • The notice also uses 'PHI' and 'medical information' without a separate definition.

Not stated here

  • Whether 'Protected Health Information (PHI)' is meant to be the same as 'health information' is not stated.

Data Access & Collection · Company practice

Aetna gets your information from your employer, insurers, TPAs and providers

To provide EAP services Aetna says it needs personal information about you and obtains it from many different sources, particularly your employer or benefits plan sponsor, other insurers, HMOs or third-party administrators (TPAs) and health care providers.

Supporting quotations

we need personal information about you, and we obtain that information from many different sources – particularly your employer or benefits plan sponsor, other insurers, HMOs or third-party administrators (TPAs) and health care providers.

Qualifications & exceptions

  • 'Particularly' signals that the listed sources are examples, not an exhaustive list.