You can ask Aetna to communicate with you in a certain way or at a certain location
You have the right to ask Aetna to communicate with you in a certain way or at a certain location. For example, an adult dependent might want Explanation of Benefits forms and other claim information sent to a different address than the subscriber's. Aetna says it will accommodate reasonable requests. Elsewhere the notice says these forms are otherwise mailed to the address on record for the subscriber.
Supporting quotations
You have the right to ask us to communicate with you in a certain way or at a certain location. For example, if you are covered as an adult dependent, you might want us to send health information (e.g. Explanation of benefits (EOB) and other claim information) to a different address from that of your subscriber. We will accommodate reasonable requests.
We also mail Explanation of Benefits forms and other information to the address we have on record for the subscriber (i.e., the primary insured).
Qualifications & exceptions
Only "reasonable" requests are promised to be accommodated.
You can ask for a copy of your designated record set; it may need to be in writing and may carry a fee
You have the right to ask Aetna to obtain a copy of health information in a "designated record set," meaning medical records and other records used in making enrollment, payment, claims adjudication, medical management and other decisions. Aetna may ask for the request in writing, may charge a reasonable fee for producing and mailing the copies and, in certain cases, may deny the request.
Supporting quotations
You have the right to ask us to obtain a copy of health information that is contained in a “designated record set” – medical records and other records maintained and used in making enrollment, payment, claims adjudication, medical management, and other decisions. We may ask you to make your request in writing, may charge a reasonable fee for producing and mailing the copies and, in certain cases, may deny the request.
Qualifications & exceptions
Writing, a reasonable fee and denial in certain cases are all stated as things Aetna "may" do.
Not stated here
The cases in which a request may be denied are not described.
Account & Service Control · User right or choice
You can ask Aetna to amend your designated record set, in writing with a reason
You have the right to ask Aetna to amend health information in a designated record set. The request must be in writing and must include the reason. If Aetna denies the request, you may file a written statement of disagreement.
Supporting quotations
You have the right to ask us to amend health information that is in a “designated record set.” Your request must be in writing and must include the reason for the request. If we deny the request, you may file a written statement of disagreement.
Qualifications & exceptions
The request must be in writing and must state a reason.
Account & Service Control · Procedure
Requests, a paper copy and questions can be made by calling 1-800-264-4000
The notice says you may make any of the requests described above, request a paper copy of this notice, or ask questions about it by calling the toll-free number 1-800-264-4000. Some listed rights also say the request must or may need to be in writing.
Supporting quotations
You may make any of the requests described above, may request a paper copy of this notice, or ask questions regarding this notice by calling toll-free 1-800-264-4000.
Qualifications & exceptions
Read alongside the rights that call for written requests.
Not stated here
The notice does not reconcile the phone option with the written-request wording in some rights.
You can stop paper mailing of Explanation of Benefits forms by registering on the website
You can stop paper mailing of your Explanation of Benefits forms and other claim information by going to aetna.com, selecting Log In/Register, and completing the one-time registration. You can then log in any time to view past copies of EOBs and other claim information.
Supporting quotations
You may stop the paper mailing of your EOB and other claim information by visiting https://www.aetna.com/ and click “Log In/Register”. Follow the prompts to complete the one-time registration. Then you can log in any time to view past copies of EOBs and other claim information.