Legal Rights & Agreement Rules · Company commitment
Asks for written authorization for other uses, such as unrelated marketing, psychotherapy notes and sales
In all situations other than those the notice describes, Aetna says it will ask for your written authorization before using or disclosing your personal information. Its examples are marketing purposes unrelated to your benefit plan, before disclosing any psychotherapy notes, the sale of your health information, and other reasons required by law.
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Uses and Disclosures Requiring Your Written Authorization
In all situations other than those described above, we will ask for your written authorization before using or disclosing personal information about you. For example, we will get your authorization:
for marketing purposes that are unrelated to your benefit plan(s),
before disclosing any psychotherapy notes,
related to the sale of your health information, and
for other reasons as required by law.
Qualifications & exceptions
The list is introduced by "for example," so it is illustrative.
Marketing is listed only when unrelated to your benefit plan(s).
Legal Rights & Agreement Rules · User right or choice
You can revoke an authorization in writing unless Aetna already acted on it
If you have given an authorization, you may revoke it in writing at any time, if Aetna has not already acted on it. Questions about authorizations can go to the toll-free Privacy Compliance Department number, 1-800-264-4000.
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If you have given us an authorization, you may revoke it in writing at any time, if we have not already acted on it. If you have questions regarding authorizations, please call the toll-free Privacy Compliance Department number at 1-800-264-4000.
Qualifications & exceptions
Revocation must be in writing and does not undo something Aetna has already acted on.
Legal Rights & Agreement Rules · Restriction or exception
Special state or federal protections may apply to certain sensitive information
The notice says some state and federal laws may require special privacy protections, including certain requirements to obtain attestations from requestors, that limit the use and disclosure of certain sensitive health information. It lists categories such laws may protect: alcohol or substance use disorder, biometric information, child or adult abuse or neglect including sexual assault, communicable diseases, genetic information, HIV/AIDS, mental health, minors, reproductive health, and sexually transmitted diseases.
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Additional Restrictions on Use and Disclosure
Some state and federal laws may require special privacy protections, including certain requirements to obtain attestations from requestors, that limit the use and disclosure of certain sensitive health information. Such laws may protect information related to:
Alcohol or substance use disorder
Biometric Information
Child or adult abuse or neglect, including sexual assault
Communicable diseases
Genetic information
HIV/AIDs
Mental health
Minors
Reproductive health
Sexually transmitted diseases
Qualifications & exceptions
Stated as "may"; whether a law applies depends on the law and the situation.
Not stated here
The notice does not name the specific laws or describe the protections.
Legal Rights & Agreement Rules · Company commitment
Aetna follows the stricter law where it applies; contact the Privacy Office for details
Aetna says it will follow the law that is stricter, meaning more protective of your PHI, where it applies to it. For more information about extra use or disclosure restrictions that may apply to your sensitive PHI, you can contact the Aetna Privacy Office.
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We will follow the law that is stricter (or more protective of your PHI), where it applies to us. If you would like additional information about additional use or disclosure restrictions that may apply to your sensitive PHI, please contact the Aetna Privacy Office.
Qualifications & exceptions
Applies "where it applies to us."
Not stated here
The notice gives no contact details in this passage for the Privacy Office; an email address appears elsewhere in the notice.
Federal privacy rules give members several rights over their health information
The notice's rights section begins by saying the federal privacy regulations give you several rights regarding your health information.
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Your Legal Rights
The federal privacy regulations give you several rights regarding your health information
Qualifications & exceptions
Introduces the rights listed in the cards that follow.
Legal Rights & Agreement Rules · Restriction or exception
Will not use that information in a legal case against you without consent or a court order
Aetna says it will not use or share information that comes from a substance use disorder program in any legal case against you unless you give written consent, or a court orders it with a subpoena or other legal requirement. The notice adds that you or Aetna must also receive notice and a chance to be heard.
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We will not use or share this information in any legal case against you unless:
You give us written consent, or
A court orders us with a subpoena or other legal requirement.
You or Aetna must also receive notice and a chance to be heard.
Qualifications & exceptions
Two routes are listed: your written consent, or a court order with a subpoena or other legal requirement.
Not stated here
It is not stated whether the notice-and-hearing sentence applies to both routes or only to the court-order route.
Legal Rights & Agreement Rules · User right or choice
You can file a privacy complaint with Aetna or the federal health department without penalty
You have the right to file a complaint if you think your privacy rights have been violated. You can email the Aetna Privacy Office at PrivacyAetna@aetna.com or write to the HIPAA Member Rights Team at the P.O. Box listed. You may also write to the Secretary of the U.S. Department of Health and Human Services. The notice says you will not be penalized for filing a complaint.
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You also have the right to file a complaint if you think your privacy rights have been violated. To do so, please send an email to Aetna Privacy Office at PrivacyAetna@aetna.com or send your request to the following address:
HIPAA Member Rights Team P.O. Box 14079
Lexington, KY 40512-4079
You also may write to the Secretary of the U.S. Department of Health and Human Services. You will not be penalized for filing a complaint.
Qualifications & exceptions
Complaint routes are email, mail, or a written complaint to the federal health department Secretary.
Legal Rights & Agreement Rules · Company commitment
Federal rules require Aetna to keep information private, give notice and follow this notice
Aetna says the federal privacy regulations require it to keep personal information about you private, to give you notice of its legal duties and privacy practices, and to follow the terms of the notice currently in effect.
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Aetna’s Legal Obligations
The federal privacy regulations require us to keep personal information about you private, to give you notice of our legal duties and privacy practices, and to follow the terms of the notice currently in effect.
Qualifications & exceptions
Tied to "the notice currently in effect," which the notice later says Aetna may change.
Legal Rights & Agreement Rules · Permission or license
Aetna may change the notice and its policies at any time, applying to information it already holds
Aetna says it may change the terms of this notice and its privacy policies at any time. If it does, the new terms and policies will be effective for all of the information it already has about you, as well as any information it may receive or hold in the future.
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This Notice is Subject to Change
We may change the terms of this notice and our privacy policies at any time. If we do, the new terms and policies will be effective for all of the information that we already have about you, as well as any information that we may receive or hold in the future.
Qualifications & exceptions
New terms apply retroactively to information already held, as well as future information.
Not stated here
The notice does not say how members will be told of a change.
Coverage may be underwritten or administered by several Aetna insurers; mail order pharmacy by Aetna Rx Home Delivery
The notice lists the companies that may underwrite or administer coverage, including Aetna Health Inc., Aetna Life Insurance Company, American Continental Insurance Company and Continental Life Insurance Company of Brentwood, Tennessee among others. It adds that mail order pharmacy services may be provided by Aetna Rx Home Delivery, LLC.
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Coverage may be underwritten or administered by one or more of the following companies: Aetna Health Inc.; Aetna Health of California Inc.; Aetna Dental of California Inc.; Aetna Dental Inc.; Aetna Life Insurance Company; Aetna Insurance Company of Connecticut; Aetna Health Insurance Company of New York; American Continental Insurance Company; Continental Life Insurance Company of Brentwood, Tennessee and Corporate Health Insurance Company; Aetna Health and Life Insurance Company, Aetna Health Insurance Company, Coventry Health and Life Insurance Company, First Health Life and Health Insurance Company. Mail order pharmacy services may be provided by Aetna Rx Home Delivery, LLC.
Qualifications & exceptions
Coverage may be underwritten or administered by "one or more" of the listed companies.
Not stated here
The notice does not say which listed company applies to a particular member's plan.
Legal Rights & Agreement Rules · Context
Covers Aetna's insured plans, not employer self-funded plans
This notice applies to Aetna's insured health benefit plans. It does not apply to plans that an employer self-funds. For a group health insurance plan, the employer can say whether the plan is insured or self-funded, and a member in a self-funded plan may want to ask the employer for its own privacy notice. The notice describes how medical information about you may be used and disclosed and how you can get access to it.
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This Notice of Privacy Practices applies to Aetna’s insured health benefit plans. It does not apply to any plans that are self-funded by an employer.
If your plan is self-funded, you may want to ask for a copy of your employer’s privacy notice.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
Qualifications & exceptions
Applies to insured plans only; plans self-funded by an employer are excluded.
The employer, not this notice, tells a group member whether the plan is insured or self-funded.
Not stated here
The notice does not say which individual plans are insured or self-funded.
Legal Rights & Agreement Rules · Procedure
Spanish version available by calling Member Services
The notice says, in Spanish, that to receive it in Spanish a member should call the toll-free Member Services number shown on their ID card.
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Para recibir esta notificación en español por favor llamar al número gratuito de Member Services (Servicios a Miembros) que figura en su tarjeta de identificación.
Qualifications & exceptions
The number is on the member ID card, not in this document.
Not stated here
The Member Services phone number is not given in the notice.
Legal Rights & Agreement Rules · Company commitment
Treats personal information as confidential under law and company policy
Aetna says it considers personal information confidential and protects its privacy in accordance with federal and state privacy laws and its own company privacy policies. The notice describes how Aetna may use and disclose information in administering your benefits and explains your legal rights about that information.
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Aetna1 considers personal information confidential. We protect the privacy of that information in accordance with federal and state privacy laws, as well as our own company privacy policies.
This notice describes how we may use and disclose information about you in administering your benefits, and it explains your legal rights regarding the information.
Qualifications & exceptions
Stated as a general commitment; the specific uses and disclosures are in the sections that follow.
Not stated here
The company privacy policies it refers to are not part of this document.
Legal Rights & Agreement Rules · Context
Defines "personal information" and "health information"
In this notice, "personal information" means information that identifies you, such as your name and Social Security Number, plus financial, health and other nonpublic information Aetna obtains so it can provide you with insurance coverage. "Health information" means information that identifies you and relates to your medical history, meaning the health care you receive or the amounts paid for it.
Supporting quotations
we mean information that identifies you as an individual, such as your name and Social Security Number, as well as financial, health and other information about you that is nonpublic, and that we obtain so we can provide you with insurance coverage
we mean information that identifies you and relates to your medical history (i.e., the health care you receive or the amounts paid for that care)
Qualifications & exceptions
The personal-information definition is limited to nonpublic information obtained to provide insurance coverage.
The notice says it became effective on October 1, 2025. The page header and footer carry the form identifier "GR-68737 (2-26) ACIC"; the notice does not explain how that identifier relates to the stated effective date.
Supporting quotations
This notice became effective on October 1, 2025.
GR-68737 (2-26) ACIC
Qualifications & exceptions
The stated effective date is the October 1, 2025 date in the text.
Not stated here
The meaning of "(2-26)" in the form identifier is not explained.