Cross River Bank Privacy Policy

Use & Processing · Company practice

Information processed in the EU is brought to the US under GDPR safeguards

When information is processed in the European Union, the bank says it brings that information back to the United States applying mechanisms established by the EU’s General Data Protection Regulation 2016/679, in particular the Standard Contractual Clauses approved by the EU Commission.

Supporting quotations

When your information is processed in the European Union, we bring it back to the US applying the strict mechanisms established by the EU’s General Data Protection Regulation 2016/679 (“GDPR”), in particular the Standard Contractual Clauses approved by the EU Commission.

Qualifications & exceptions

• The named mechanism is the EU Commission-approved Standard Contractual Clauses; the clauses themselves are not reproduced in this source.

Not stated here

• The GDPR text and the Standard Contractual Clauses are external instruments not supplied here; this source does not state which entities are parties to them.

Use & Processing · Company commitment

Consent obtained before promotional emails

The bank says it will obtain consent before sending promotional, newsletter or product information emails it thinks may interest the recipient, and may obtain that consent through a website contact or consent form or by email.

Supporting quotations

Receiving Promotional and Other Communications. We will obtain your consent before sending you promotional, newsletter, or product information emails that we feel may interest you. We may obtain consent from you through a website contact or consent form or by email.

Qualifications & exceptions

• The commitment covers promotional, newsletter and product information emails.
• Consent may be collected through a website contact or consent form or by email.

Use & Processing · User right or choice

Opting out of promotional messages; non-promotional messages continue

A recipient can opt out by checking the relevant box on the communication consent form, following the opt-out instructions in the bank’s emails, or emailing a specific request. If the recipient opts out, the bank may still send non-promotional communications such as security alerts, notices about access to or use of its products or services, and notices about ongoing business relations.

Supporting quotations

You may opt out by either checking the relevant box on the communication consent form, by following the optout instructions provided in our emails to you, or by emailing us with your specific request.

If you opt out, we may still send you non-promotional communications, such as security alerts and notices related to your access to or use of any Cross River Bank products or services or about our ongoing business relations.

Qualifications & exceptions

• Three opt-out routes are stated: the consent-form box, email instructions, or an emailed request.
• Non-promotional communications are excluded from the opt-out.

Use & Processing · Company practice

Spanish version restates EU-to-US transfers under GDPR safeguards

The Spanish text says that when information is processed in the European Union, the bank brings it back to the United States applying mechanisms established by the EU General Data Protection Regulation 2016/679 (“RGPD”), specifically the Standard Contractual Clauses approved by the EU Commission.

Supporting quotations

Cuando el tratamiento de su información se realiza en la Unión Europea, la devolvemos a EE.UU. aplicando los estrictos mecanismos establecidos por el Reglamento General de Protección de Datos 2016/679 de la UE (“RGPD”), en concreto las Cláusulas Contractuales Tipo aprobadas por la Comisión de la UE.

Qualifications & exceptions

• The clauses themselves are not reproduced in this source.

Not stated here

• The GDPR text and the Standard Contractual Clauses are external instruments not supplied here.

Use & Processing · Company commitment

Spanish version requires consent before promotional emails

The Spanish text says the bank will obtain consent before sending promotional emails, newsletters or product information emails it thinks may interest the recipient, and may obtain that consent through the website, a consent form or email.

Supporting quotations

Recepción de comunicaciones promocionales y otras. Obtendremos su consentimiento antes de enviarle emails promocionales, boletines informativos o emails con información sobre productos que entendemos puedan ser de interés para usted. Podremos obtener el consentimiento mediante contacto por el sitio web, formulario de consentimiento o por email.

Qualifications & exceptions

• The commitment covers promotional emails, newsletters and product information emails.
• Consent may be collected through the website, a consent form or email.

Use & Processing · User right or choice

Spanish version restates the promotional opt-out and its limits

A recipient can reject promotional messages by checking the relevant box on the communications consent form, following the exclusion instructions in the bank’s emails, or sending a specific request by email. If they do so, the bank may still send non-promotional communications such as security alerts and notices about access to or use of Cross River Bank products or services, or about existing business relations.

Supporting quotations

Podrá rechazarlo marcando la casilla relevante del formulario de consentimiento a comunicaciones, siguiendo las instrucciones de exclusión que se le faciliten en los emails que le enviemos, o enviándonos su solicitud concreta por email.

Si lo hace, puede que sigamos enviándole comunicaciones no promocionales, como alertas de seguridad y notificaciones relativas a su acceso a, o uso de, productos o servicios de Cross River Bank, o sobre nuestras relaciones comerciales existentes.

Qualifications & exceptions

• Three opt-out routes are stated: the consent-form box, instructions in the bank’s emails, or an emailed request.
• Non-promotional communications are excluded from the opt-out.