Onfido Facial Scan Policy and Release

Affirm · agreement dated May 23, 2025 · Official agreement

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28 of 28 cards

Legal Rights & Agreement Rules · Context

Entrust Facial Scan and Audio Recording Policy, last updated May 23, 2025

The saved page is the Entrust Identity Verification Services Facial Scan and Audio Recording Policy, which refers to itself as the “Facial Scan Policy”. It states that it was last updated on May 23, 2025.

Details
When
May 23, 2025

Supporting quotations

Entrust Identity Verification Services Facial Scan and Audio Recording Policy
LAST UPDATED: May 23, 2025

Qualifications & exceptions

  • The date shown is a “LAST UPDATED” date; the saved text states no separate effective date.
  • The title names the Entrust Identity Verification Services; the scope section says those services were formerly the Onfido Identity Services.

Not stated here

  • Whether a later version of the policy has been published is not established by this saved copy.

Use & Processing · Context

Applies to US users of the Entrust Identity Verification Services, formerly Onfido Identity Services

The policy applies to users located in the United States who use the Entrust Identity Verification Services (formerly the Onfido Identity Services), defined as the “Services”. It does not state that it applies to users outside the United States.

Details
Where
United States
Who
users located in the United States
What it covers
Entrust Identity Verification Services (formerly the Onfido Identity Services)

Supporting quotations

This Facial Scan and Audio Recording Policy (“Facial Scan Policy”) applies to users located in the United States who use the Entrust Identity Verification Services (formerly the Onfido Identity Services) (“Services”).

Qualifications & exceptions

  • The scope is limited to users located in the United States.
  • The Services are the Entrust Identity Verification Services, formerly called the Onfido Identity Services.

Not stated here

  • The saved text does not list which products or flows make up the Services beyond that name.

Data Access & Collection · Context

Biometric Data covers Scan Data and Scan Information and may count as biometric identifiers

The policy defines “Entrust” as Onfido, Inc. and its affiliate companies. “Scan Data” is data from photos/videos (including audio recordings) of the user and the user's identity documents captured through the device camera or otherwise uploaded, including data that may be construed as a scan of face geometry or a voiceprint extracted from those images/videos. “Scan Information” is information, however captured, converted, stored or shared, based on Scan Data that is used to identify the user. Together they are “Biometric Data”, which the policy says may be considered biometric identifiers or biometric information under applicable biometric privacy laws.

Details
Who
Onfido, Inc. and its affiliate companies (Entrust)
What it covers
Biometric Data (Scan Data and Scan Information)

Supporting quotations

Onfido, Inc. and its affiliate companies* (collectively, “Entrust”)
photos/videos (including audio recordings) of you and your identity documents captured via your device camera or otherwise uploaded
data that may be construed as a scan of face geometry or voiceprint extracted from such images/videos of you and your identity documents
“Scan Data”
information, regardless of how it is captured, converted, stored, or shared, based on your Scan Data that is used to identify you (“Scan Information”)
“Biometric Data”
may be considered to be biometric identifiers or biometric information by applicable biometric privacy laws
*Onfido, Inc. affiliate companies

Qualifications & exceptions

  • Scan Data includes photos, videos and audio recordings and data extracted from them; Scan Information includes information based on Scan Data regardless of how it is captured, converted, stored or shared.
  • The policy says Biometric Data “may be considered” biometric identifiers or biometric information under applicable law; it does not itself decide that classification.
  • The asterisk after “affiliate companies” points to the affiliate list that closes the policy.

Not stated here

  • Which biometric privacy laws apply to a particular user is not stated.
  • The policy does not describe each affiliate's role in the processing.

Legal Rights & Agreement Rules · Company commitment

Read with the Terms of Service and Product Privacy Notice; this policy prevails on inconsistency

The policy should be read in conjunction with the Entrust Identity Verification Service's Terms of Service and Product Privacy Notice, which describe the Services and their use of personal data, including sensitive personal data, in more detail. It adds that, notwithstanding anything to the contrary in those documents or any other document or policy, the terms of the Facial Scan Policy prevail in the event of any inconsistency with other terms or notices provided to the user.

Details
What it does
prevail in the event of any inconsistency
What it covers
Terms of Service and Product Privacy Notice

Supporting quotations

read in conjunction with the Entrust Identity Verification Service’s Terms of Service and Product Privacy Notice
which describe the Services and their use of personal data, including sensitive personal data, in more detail
Notwithstanding any indication to the contrary, in the Terms of Service or Product Privacy Notice or any other document or policy, the terms of this Facial Scan Policy shall prevail in the event of any inconsistency with other terms or notices provided to you.

Qualifications & exceptions

  • The precedence rule covers inconsistencies with other terms or notices provided to the user.
  • The Terms of Service and Product Privacy Notice are linked; their text is not part of the saved source.

Not stated here

  • The linked Terms of Service and Product Privacy Notice are not supplied in this source, so their terms and any differences from this policy are not analyzed.

Cross-references

  • qualifies (model-proposed): Clicking “Accept” affirms the policy and Terms and consents to processing — The acceptance statement has the user accept both the Facial Scan Policy and the Terms of Service, while the policy's precedence clause says the Facial Scan Policy prevails over the Terms of Service or any other document or policy in the event of inconsistency. Read together, clicking Accept does not make the Terms of Service override this policy where the two conflict.

Use & Processing · Company practice

Entrust and its named Providers process Biometric Data on the client Company's behalf for listed purposes

The policy says the reader is likely directed to it by a company that owns or operates a website or app the reader wants to use, or another service the reader wishes to access (“Company”), and that this Company is an Entrust client. At the Company's request, Entrust and its service providers named below (“Providers”) will collect, capture, obtain, possess, store, use, process, disclose and re-disclose (“Processes”) Biometric Data on the Company's behalf for the purposes the policy lists.

Details
Who
Entrust and its named Providers
What it covers
Biometric Data
Condition
at the Company's request, on the Company's behalf

Supporting quotations

You are likely reading this Facial Scan Policy because you have been directed to it by a company that owns or operates a website or app that you are trying to use or some other service you wish to access (“Company”).
This Company is an Entrust client.
At the Company’s request, Entrust, and its service providers named below (“Providers”), will collect, capture, obtain, possess, store, use, process, disclose and re-disclose (“Processes”) Biometric Data on the Company’s behalf, for the purposes of:

Qualifications & exceptions

  • The processing is described as at the Company's request and on the Company's behalf.
  • “Processes” is defined to cover collection through re-disclosure.
  • The Providers are named later in the policy; this card does not describe their identities or practices.

Not stated here

  • The policy does not describe the Company's own role or its separate privacy practices.
Also annotated in the same passage (1)

Use & Processing · Company practice

Purpose: verify identity by comparing facial Biometric Data to the identity document photo

The first listed purpose is verifying the user's identity by comparing facial Biometric Data extracted from the photo/video of the user's face to facial Biometric Data extracted from the photo in the user's identity document.

Details
Why
verify identity

Supporting quotations

(1) Verifying your identity by comparing facial Biometric Data extracted from the photo/video of your face, to facial Biometric Data extracted from the photo in your identity document;

Qualifications & exceptions

  • The comparison uses Biometric Data extracted from the user's photo/video and from the identity document photo.

Use & Processing · Company practice

Purpose: authenticate the user by comparing a reference image to a new photo/video

The second listed purpose is authenticating the user and the user's use of the Company's services by comparing facial Biometric Data from a reference image — for example, an image the user gave the Company at account sign-up or the photo in the user's identity document — to facial Biometric Data extracted from a new photo/video of the user's face.

Details
Why
authenticate the user and use of the Company's services

Supporting quotations

(2) Authenticating you and your use of the Company’s services by comparing facial Biometric Data from a reference image (for example, an image you provided to the Company when you signed up for an account or the photo in your identity document), to the facial Biometric Data extracted from a new photo/video of your face;

Qualifications & exceptions

  • The reference-image examples (“for example”) are not exhaustive.

Use & Processing · Company practice

Purpose: detect and prevent fraud, including prior verification and coercion checks

The third listed purpose is analyzing Biometric Data to detect and prevent fraud, including determining whether Entrust has previously verified the user's identity and identifying signs of coercion or social engineering.

Details
Why
detect and prevent fraud

Supporting quotations

(3) Analyzing Biometric Data to detect and prevent fraud, including to determine whether Entrust has previously verified your identity and/or to identify signs of coercion or social engineering;

Qualifications & exceptions

  • The fraud uses are listed after “including” and are not exhaustive.

Use & Processing · Company practice

Purpose: evaluate the authenticity of images, videos and identity documents

The fourth listed purpose is evaluating the authenticity of images and videos and identity documents, including detecting whether there is a genuine human or physical document in the user's photos/videos or signs of tampering.

Details
Why
evaluate authenticity

Supporting quotations

(4) Evaluating the authenticity of images and videos and identity documents, including detecting whether there is a genuine human or physical document in your photos/videos or signs of tampering; and

Qualifications & exceptions

  • The examples after “including” are not exhaustive.

Use & Processing · Company practice

Purpose: improve and develop the Services where permitted by law

The fifth listed purpose is improving and developing the Entrust Identity Verification Services, where permitted by applicable law.

Details
Why
improve and develop the Services

Supporting quotations

(5) Improving and developing the Entrust Identity Verification Services, where permitted by applicable law.

Qualifications & exceptions

  • The purpose is limited to what applicable law permits.

Cross-references

Use & Processing · Company practice

Other Personal Data, including sensitive data, is processed for the same purposes

In addition to Biometric Data, Entrust says it will Process other personal data, including sensitive personal data, for the purposes listed above. The examples given are IP address and other data about the user's device, and personal data extracted from the user's identity document such as name and date of birth (“Personal Data”). The policy points to the Entrust Identity Verification Services Product Privacy Notice for more information.

Details
What it covers
other personal data, including sensitive personal data
Why
the purposes listed above

Supporting quotations

In addition to the Biometric Data, Entrust will Process other personal data, including sensitive personal data
(for example IP address and other data about your device and personal data extracted from your identity document e.g. name, date of birth etc) (“Personal Data”)
for the purposes listed above
See the Entrust Identity Verification Services Product Privacy Notice for more information.

Qualifications & exceptions

  • The examples of Personal Data follow “for example” and are not exhaustive.
  • The Product Privacy Notice is a separate linked document.

Not stated here

  • The linked Product Privacy Notice's text is not supplied in this source, so its further detail is not analyzed.

Security & Safeguards · Company commitment

Reasonable, industry-consistent protection at least as protective as for other confidential data

Entrust says it will use reasonable standards of care, consistent with its industry, to store, transmit and protect Biometric Data from disclosure, in a manner that is the same as or more protective than the way it stores, transmits and protects other confidential and sensitive information.

Details
Who
Entrust
What it covers
Biometric Data

Supporting quotations

Entrust will use reasonable standards of care, consistent with its industry, to store, transmit, and protect from disclosure your Biometric Data, in a manner that is the same as or more protective than the manner in which it stores, transmits, and protects other confidential and sensitive information.

Qualifications & exceptions

  • The standard is “reasonable standards of care, consistent with its industry”; no specific measures, audits or certifications are stated.
Also annotated in the same passage (1)

Sharing & Disclosure · Company commitment

No sale, lease or trade of Biometric Data; no profit except for the described purposes

Entrust says it will not sell, lease, trade or otherwise profit from Biometric Data, except for the purposes described in the policy. The no-profit restriction therefore carries an exception for those purposes, which include the five processing purposes listed earlier.

Details
Who
Entrust
What it covers
Biometric Data
Exception
the purposes described in this Policy

Supporting quotations

Entrust will not sell, lease, trade, or, other than for the purposes described in this Policy, otherwise profit from Biometric Data.

Qualifications & exceptions

  • The exception is “other than for the purposes described in this Policy”.
  • The purposes described include verifying identity, authenticating users, fraud prevention, authenticity checks and improving/developing the Services where permitted by law.

Cross-references

  • refers to (model-proposed): Purpose: improve and develop the Services where permitted by law — The no-sale/no-profit sentence is subject to “other than for the purposes described in this Policy”. Improving and developing the Services, where permitted by applicable law, is one of the five purposes the policy describes, so it falls within the exception that the no-sale card carries.
Also annotated in the same passage (1)

Retention & Deletion · Company practice

Biometric Data kept up to 365 days; photos and videos up to three years, then destroyed

Entrust stores and uses Biometric Data for a maximum of 365 days after the user or the Company submitted photos/videos of the user's face and/or identity document to the Services, or a shorter period set by the Company. After that it permanently destroys the Biometric Data it stores, unless law or legal process requires retention. Photos/videos (including audio recordings) are stored for up to three years after submission, then permanently destroyed unless law or legal process requires retention. The policy tells the user to read the Company's own policies to understand how long the Company may retain Biometric Data.

Details
When
maximum of three-hundred and sixty five (365) days
When
up to three (3) years
Exception
unless otherwise required by law or legal process

Supporting quotations

Retention of your Biometric Data:
Entrust stores and uses the Biometric Data described above for a maximum of three-hundred and sixty five (365) days after you or the Company submitted photos/videos of your face and/or identity document to the Services, or a shorter retention period set by the Company.
After this, it permanently destroys your Biometric Data that it stores, unless otherwise required by law or legal process to retain the data.
Entrust stores all photos/videos (including audio recordings) for up to three (3) years after submission of photos/videos of your face and/or identity document to the Services, at which time they are permanently destroyed, unless otherwise required by law or legal process to retain the materials.
(You should read the Company’s own privacy related policies and terms of use to understand how long the Company may retain Biometric Data if applicable).

Qualifications & exceptions

  • The periods run from submission of the photos/videos to the Services.
  • The Company may set a shorter period than 365 days for Biometric Data.
  • Destruction is subject to retention otherwise required by law or legal process.
  • The three-year period applies to photos/videos (including audio recordings), which the policy distinguishes from the Biometric Data described above.

Not stated here

  • The Company's own retention periods are not stated in this policy; it directs the reader to the Company's policies.

Sharing & Disclosure · Company commitment

Biometric Data is disclosed only in the circumstances the policy lists

When Processing Biometric Data on behalf of the Company (the Entrust client that directed the user to the policy), Entrust says it will only disclose, redisclose or otherwise disseminate Biometric Data in the circumstances listed. The list covers Company instructions and the user's authorization, financial transactions, legal requirements, warrants or subpoenas, the named Providers, and express consent.

Details
Who
Entrust
What it covers
Biometric Data
Condition
when Processing on behalf of the Company

Supporting quotations

Disclosure of your Biometric Data: When Processing your Biometric Data on behalf of the Company, Entrust will only disclose, redisclose or otherwise disseminate Biometric Data in the following circumstances:
This Company is an Entrust client.

Qualifications & exceptions

  • The “only” commitment is limited to the listed circumstances.
  • The commitment is described for Processing on the Company's behalf.

Not stated here

  • The policy does not describe how the Company or the Providers may further disclose Biometric Data.
Also annotated in the same passage (1)

Sharing & Disclosure · Permission or license

Disclosure to complete a Company transaction as instructed and authorized by the user

One listed circumstance is disclosure in accordance with the Company's instructions, to complete a Company transaction, and as requested and authorized by the user or the user's legally authorized representative.

Details
Who
you or your legally authorized representative
What it does
request or authorize disclosure
Why
complete a Company transaction

Supporting quotations

In accordance with the Company’s instructions, to complete a Company transaction and as requested and authorized by you or your legally authorized representative;

Qualifications & exceptions

  • The circumstance combines the Company's instructions with the user's request or authorization.
  • It is tied to completing a Company transaction.

Sharing & Disclosure · Permission or license

Disclosure to complete a financial transaction the user requested or authorized

Another listed circumstance is disclosure to complete a financial transaction that the user or the user's legally authorized representative requested or authorized.

Details
Who
you or your legally authorized representative
Why
complete a financial transaction requested or authorized by you

Supporting quotations

To complete a financial transaction requested or authorized by you or your legally authorized representative;

Qualifications & exceptions

  • The disclosure is tied to a financial transaction requested or authorized by the user or the user's representative.

Sharing & Disclosure · Permission or license

Disclosure as required by state or federal law or municipal ordinance

Another listed circumstance is disclosure as required by state or federal law, or by a municipal ordinance.

Details
Condition
as required by state or federal law, or municipal ordinance

Supporting quotations

As required by state or federal law, or municipal ordinance;

Qualifications & exceptions

  • The circumstance covers requirements of state or federal law and municipal ordinances.

Not stated here

  • The policy does not identify particular statutes or the process Entrust follows to assess a requirement.

Sharing & Disclosure · Permission or license

Disclosure as required by a warrant or subpoena from a court of competent jurisdiction

Another listed circumstance is disclosure as required pursuant to a warrant or subpoena issued by a court of competent jurisdiction.

Details
Condition
warrant or subpoena issued by a court of competent jurisdiction

Supporting quotations

As required pursuant to a warrant or subpoena issued by a court of competent jurisdiction;

Qualifications & exceptions

  • The circumstance names a warrant or subpoena issued by a court of competent jurisdiction.

Not stated here

  • The policy does not describe notice to the user or any challenge process.

Sharing & Disclosure · Permission or license

Named Providers: Microsoft Ireland (speech-to-text) and Amazon Web Services (speech-to-text, storage)

Another listed circumstance is disclosure to a third-party Provider acting on Entrust's behalf: Microsoft Ireland Operations Limited, whose technology converts the user's audio recording into written text (“Speech to Text”), and Amazon Web Services, which provides another Speech to Text service as well as cloud storage.

Details
Who
Microsoft Ireland Operations Limited and Amazon Web Services
Why
speech-to-text and cloud storage

Supporting quotations

To a third-party Provider acting on Entrust’s behalf, namely Microsoft Ireland Operations Limited (whose technology is used to convert your audio recording into written text (“Speech to Text”)) and Amazon Web Services (who provides another Speech to Text service as well as cloud storage); or

Qualifications & exceptions

  • The Providers are named as Microsoft Ireland Operations Limited and Amazon Web Services.
  • The card describes only the roles the policy states for them; it does not describe their separate practices.

Not stated here

  • The policy does not state the terms on which the Providers act or their own retention periods.

Legal Rights & Agreement Rules · Context

Entrust disclaims responsibility for the Company's and Providers' practices

The policy says Entrust is in no way linked to or responsible for the practices of the Company or the Providers. It encourages the user to read the Company's and any Provider's privacy policies and terms and conditions that may apply to the use of Biometric Data.

Details
Who
Entrust
What it covers
practices of the Company and Providers

Supporting quotations

Entrust is in no way linked to or responsible for the practices of the Company or Providers. Entrust encourages you to read the Company’s and any Provider’s privacy policies and terms and conditions which may apply to the use of Biometric Data.

Qualifications & exceptions

  • The disclaimer covers the Company and the Providers.
  • The referenced privacy policies and terms are not supplied in this source.

Not stated here

  • The Company's and Providers' privacy policies and terms are not supplied in this source, so their practices are not analyzed.

Legal Rights & Agreement Rules · Permission or license

Clicking Accept releases claims related to Biometric Data and photos/videos

As part of the same click-through statement, the user agrees to release, in favour of Entrust, the Company and the Providers, any claims related to their Biometric Data and photo/video (including audio recordings).

Details
Who
you
What it does
release claims
What it covers
Biometric Data, photo/video (including audio recordings)

Supporting quotations

(3) RELEASE IN FAVOUR OF ENTRUST, THE COMPANY, AND THE PROVIDERS ANY CLAIMS RELATED TO YOUR BIOMETRIC DATA, PHOTO/VIDEO (INCLUDING AUDIO RECORDINGS);

Qualifications & exceptions

  • The release is part of the click-through “ACCEPT” statement.
  • It is stated in favour of Entrust, the Company and the Providers.
  • It covers claims related to Biometric Data and photo/video, including audio recordings.

Not stated here

  • The policy does not say whether the release is limited to claims connected with the described processing or reaches other claims.
Also annotated in the same passage (1)

Legal Rights & Agreement Rules · User right or choice

Withdraw consent by contacting the Company as described in its Privacy Policy

The policy says that a user who consents and later wants to withdraw consent should contact the Company as described in the Company's Privacy Policy.

Details
Who
you
What it does
withdraw consent
Condition
contact the Company as described in the Company's Privacy Policy

Supporting quotations

Withdrawal of your consent: If you consent now but would like to later withdraw your consent, please contact the Company as described in the Company’s Privacy Policy.

Qualifications & exceptions

  • The withdrawal route runs through the Company, not Entrust.
  • The procedure is the one described in the Company's Privacy Policy.

Not stated here

  • The Company's Privacy Policy is not supplied in this source, so the withdrawal procedure and its effects are not stated here.

Cross-references

Legal Rights & Agreement Rules · Context

Affiliate list: Onfido entities, Airside Mobile and Entrust Corporation with its subsidiaries

The policy's asterisked list of “Onfido, Inc. affiliate companies” names Onfido Ltd (London), Onfido SAS (Paris), Onfido Inc (Camden, Delaware), Onfido GmbH (Hamburg), Onfido Unipessoal (Lisbon), Onfido Services India Private Limited (Mumbai), Onfido PTE Ltd (Singapore), Onfido BV (Amsterdam-Duivendrecht), Airside Mobile Inc (Delaware), and Entrust Corporation (Shakopee, Minnesota) together with each of its subsidiaries that may process personal data to provide the Services to the Company. Each entry gives the entity's address.

Details
Who
Onfido, Inc. affiliate companies
What it covers
listed Onfido entities, Airside Mobile Inc and Entrust Corporation with its processing subsidiaries

Supporting quotations

*Onfido, Inc. affiliate companies
Onfido Ltd 14-18 Finsbury Square, 3rd Floor, London, England, EC2A 1AH
Onfido SAS Regus La Defense Tour Ariane, 5 place de la Pyramide, 92088 Paris La Defense Cedex
Onfido Inc Paracorp Incorporated, 2140 South Dupont Highway, Camden, Delaware 19934
Onfido GmbH Am Kaiserkai 69, 20457 Hamburg
Onfido Unipessoal Avenida D João II, n°46 - 4A, 1990-095 Lisboa
Onfido Services India Private Limited Unit No. 9, Corporate Park II, 9th floor, VN Purav Marg, Near Swastik Chambers, Chembur, Mumbai - 400071
Onfido PTE Ltd 100 Tras Street, #16-01, 100 AM, Singapore (079027)
Onfido BV Ground, 1st, 2nd and 3rd Floor, Joop Geesinkweg 901-999, Amsterdam-Duivendrecht, 1114 AB, Netherlands
Airside Mobile Inc 3500 S Dupont Highway, Dover, Kent Country, 19901, Delaware
Entrust Corporation, 1187 Park Place, Shakopee, Minneapolis, MN 55379, Minnesota and each of its subsidiaries who may process personal data in order to provide the Services to the Company.

Qualifications & exceptions

  • The list gives the entities' addresses; it does not describe each entity's role.
  • Entrust Corporation is listed together with each of its subsidiaries that may process personal data to provide the Services.

Not stated here

  • The policy does not state which entity contracts with a particular Company or user.