Onfido Terms of Service

Account & Service Control · Restriction or exception

You must submit accurate information and match the identity you claim

By using the Services, the user expressly agrees that the identity established by the information and documents submitted matches the identity the user claims while using the Onfido Service, and that all information provided is complete and correct.

Supporting quotations

Your Obligations. By using the Services, you expressly agree that:

your identity, as established by the information and documents that you submit, matches the identity you claim while using the Onfido Service

all information provided by you is complete and correct;

Qualifications & exceptions

• Applies to the information and documents the user submits for verification.

Not stated here

• The Terms do not describe which documents are required or what happens if the identity does not match.

Account & Service Control · Restriction or exception

You are responsible for account credentials, device access and account activity

If the user registers with Onfido or creates an account, the user is solely responsible and liable for the security and confidentiality of access credentials, for restricting access to the device, and for all activity under the account, and is solely responsible for the registration information and for updating and maintaining it. The user must immediately notify Onfido at notices@onfido.com of any unauthorized use of the account, password or username, or any other breach of security, but remains responsible for any unauthorized use after notifying.

Supporting quotations

If you register with Onfido or create an account, you are solely responsible and liable for the security and confidentiality of your access credentials and for restricting access to your device and for all activity under your account.

You are solely responsible for your registration information and for updating and maintaining it.

You will immediately notify Onfido at notices@onfido.com of any unauthorized use of your account, password, or username, or any other breach of security, but will remain responsible for any unauthorized use thereafter.

Qualifications & exceptions

• Applies if the user registers with Onfido or creates an account.
• Notifying Onfido does not end responsibility for unauthorized use after the notice.

Not stated here

• The Terms do not state what security measures are required beyond keeping credentials confidential and restricting access to the device.

Account & Service Control · Company practice

Usernames and passwords must be personal, unique and not offensive

Usernames and passwords must be personal and unique, must not violate the rights of any person or entity, and must not be offensive. Onfido may reject the use of any password, username or email address for any reason in its sole discretion.

Supporting quotations

Usernames and passwords must be personal and unique that do not violate the rights of any person or entity, and is not offensive.

Onfido may reject the use of any password, username, or email address for any reason in our sole discretion.

Qualifications & exceptions

• The rejection right is stated as "for any reason" in Onfido's sole discretion.

Not stated here

• The Terms do not state a process or a reason requirement for rejecting a credential.

Account & Service Control · Restriction or exception

You may not sell, transfer or assign your account

The user may not sell, transfer or assign the account or any account rights.

Supporting quotations

You will not sell, transfer, or assign your account or any account rights.

Qualifications & exceptions

• Covers the account and any account rights.

Account & Service Control · Company practice

Only an authorized representative may set up an account; Onfido does not verify authenticity

Accounts may only be set up by an authorized representative of the individual who is the subject of the account. Onfido says it does not review accounts for authenticity and is not responsible for unauthorized accounts that may appear on the Services. For a dispute about account creation or authenticity, Onfido has the sole right, but is not obligated, to resolve the dispute as it determines appropriate, without notice.

Supporting quotations

Accounts may only be set up by an authorized representative of the individual that is the subject of the account.

Onfido does not review accounts for authenticity, and is not responsible for any unauthorized accounts that may appear on the Services.

For any dispute as to account creation or authenticity, Onfido shall have the sole right, but is not obligated, to resolve such dispute as Onfido determines appropriate, without notice.

Qualifications & exceptions

• Onfido states it does not review accounts for authenticity.
• The dispute right is sole but not obligatory and may be exercised without notice.

Not stated here

• The Terms do not define "authorized representative" or describe how authorization is verified.

Account & Service Control · Procedure

Questions about the Terms go to notices@onfido.com

The document directs users with questions about the Terms to contact Onfido at notices@onfido.com.

Supporting quotations

If you have any questions about these Terms, please contact us using

notices@onfido.com

Account & Service Control · Restriction or exception

You warrant your information is accurate, current and yours to provide

The user represents and warrants that any information provided in connection with the Services is accurate and current and that the user has the right to provide it.

Supporting quotations

You represent and warrant that any information you provide in connection with the Services is accurate and current and that you have the right to provide such information.

Qualifications & exceptions

• Covers any information provided in connection with the Services.

Not stated here

• The Terms do not state what happens if the information is not accurate or current.