Cross River Bank Savings Deposit Account Agreement

Account & Service Control · Context

Cross River Bank is the bank; Affirm entities service the savings account

The agreement is a contract between the depositor and Cross River Bank, a New Jersey state-chartered bank, and governs the savings account offered through the Affirm mobile application and website. Affirm, Inc. and its subsidiaries and affiliates, including Affirm Loan Services, LLC, are service providers that perform services related to the account on the Bank's behalf; the defined 'we, us, our' includes both the Bank and Affirm. The Bank is the deposit-taking institution; Affirm is not described as the bank.

Supporting quotations

This agreement (Agreement) is the contract between you, the depositor (you or your) and Cross River Bank, a New Jersey State Chartered Bank, (the Bank), that governs your savings account (Savings Account) offered through the Affirm mobile application and/or Website (collectively, the App).

Affirm, Inc., and its subsidiaries and affiliates, including Affirm Loan Services, LLC, (Affirm) are service providers that perform certain services related to your Account on our behalf (together with the Bank, we, us, our).

Qualifications & exceptions

• 'We, us, our' combines the Bank and Affirm, so obligations phrased that way may be performed by either entity.
• Affirm companies are described as service providers, not as the account-holding bank.

Account & Service Control · Context

Debit Card is a separate Affirm product issued through another bank

The Debit Card is defined as a card provided and serviced by Affirm and issued through another bank; it accesses a separate Debit Card Account. The agreement states the Debit Card 'is a separate product not offered or provided by Cross River Bank.' This savings agreement therefore does not itself provide the card, and the card-issuing bank is not named in this source.

Supporting quotations

Debit Card - The debit card provided by and serviced by Affirm and issued through another bank. The Debit Card accesses your Debit Card Account. This is a separate product not offered or provided by Cross River Bank.

Debit Card Account - Account accessed by your Debit Card.

Qualifications & exceptions

• Card account terms are governed by the separate Affirm Visa Debit Cardholder and Account Agreement, which is not supplied in this source.
• The definition does not name the bank that issues the card.

Not stated here

• The card-issuing bank and the card agreement's terms are not in this source.

Account & Service Control · Context

EFT follows Regulation E and excludes wire transfers; Item is any credit or debit

EFT means an 'electronic fund transfer' to or from the account as defined by Regulation E (12 CFR Part 1005); it includes an ACH transaction but not a Wire Transfer. A Wire Transfer is a transfer through a wire service such as SWIFT, the Federal Reserve Wire Network, or the Clearing House Interbank Payments System, and is not an EFT. 'Item' means any EFT, wire transfer, fee, charge, or other amount credited to or debited from the account.

Supporting quotations

EFT - An "electronic fund transfer" to or from your Account, as that term is defined by Regulation E (12 CFR Part 1005). An EFT includes an ACH transaction but does not include a Wire Transfer.

Item - Any EFT, Wire Transfer, fee, charge, or other amount that is credited to or debited from your Account.

Wire Transfer - A transfer of funds through a wire service, such as SWIFT, the Federal Reserve Wire Network, or the Clearing House Interbank Payments System. Wire transfers are not EFTs.

Qualifications & exceptions

• The EFT Agreement later applies to EFTs; wire transfers are outside that definition.
• Regulation E is named as the defining standard; its text is not supplied.

Account & Service Control · Context

ACH and Direct Deposit definitions cover electronic transfers and payroll deposits

ACH is defined as the national clearinghouse for EFTs. An ACH Credit Entry is an order or request to move money from an external account into the account, initiated by a credit entry submitted by the external bank. An ACH Transaction is an electronic deposit to or withdrawal from the account through the ACH network, such as payroll direct deposits or recurring utility payments. Direct Deposit is an automatic ACH deposit made by someone else, such as an employer or government payer.

Supporting quotations

Automated Clearing House (ACH) - The national clearinghouse for EFTs.

ACH Credit Entry - An order or request for the transfer of money from an external account to your Account, which is initiated by the submission of a "credit" entry to the ACH network by the financial institution holding your external account.

ACH Transaction - An electronic deposit to, or withdrawal from, your Account that we receive or send through the ACH network.

Direct Deposit - An automatic electronic deposit made through the ACH network to your Account by someone else, such as an employer issuing payroll or the government paying you benefits.

Qualifications & exceptions

• These definitions cover ACH credits and debits; transaction limits and availability timing appear in later sections.

Account & Service Control · Context

Available Balance defers its calculation to Section F1

Available Balance is defined as the funds available in the account that can be used to complete transactions, with the calculation referred to Section F1 ('Available Balance'). This definitions section does not restate the formula; Section F.1 does.

Supporting quotations

Available Balance - The funds available in your account that you can use to complete transactions. See Section F1, "Available Balance" for how this is calculated.

Qualifications & exceptions

• The definition depends on Section F.1, which appears later in the document.

Account & Service Control · Context

Business Days are Monday through Friday, excluding federal holidays

The definitions set Business Days as Monday through Friday, with federal holidays not included. This definition supplies the timing baseline used by later cutoffs, funds-availability and error-resolution provisions.

Supporting quotations

Business Day - Our Business Days are Monday through Friday. Federal holidays are not included.

Qualifications & exceptions

• Federal holidays are excluded; no other exceptions are stated in this definition.

Account & Service Control · Context

Savings Account is held at Cross River Bank and serviced through Affirm

The Savings Account is defined as the account held at Cross River Bank, serviced through Affirm, Inc. and offered through the Affirm mobile application and/or website. The agreement generally uses 'Account' for the same account, although 'Account' is not separately defined in this definitions section.

Supporting quotations

Savings Account - Your Savings Account held at Cross River Bank and serviced through Affirm, Inc. and offered through the Affirm mobile application and/or website.

Qualifications & exceptions

• 'Account' is used throughout without its own definition; context indicates the Savings Account.

Not stated here

• No separate definition of 'Account' appears in the definitions section.

Account & Service Control · Restriction or exception

Savings Account is electronic-only: withdrawals by EFT in the App, deposits by EFT or wire

The savings account is an electronic savings account accessible only through the App. Withdrawals may be made only by initiating EFT transactions on the App; deposits are accepted by EFT or Wire Transfer. Withdrawals and deposits cannot be made at branch locations or by telephone. Some users with a Debit Card linked to the savings account may withdraw at ATMs and merchant POS systems. The section cross-refers to Sections C, D and E for details.

Supporting quotations

A.6. Limited Savings Account Access. Your Savings Account is an electronic savings account that is only accessible through the App. You may only make withdrawals from your Savings Account by initiating EFT transactions on the App. We will accept deposits into your Savings Account by EFT or Wire Transfer. Certain transactions may be permitted if you have a Debit Card, as set forth below. You will not be able to make withdrawals or deposits at branch locations, or by telephone. Some users may have access to make withdrawals through automated teller machines (ATMs) and at merchant point of sale (POS) systems if they have their Debit Card linked to their Affirm Savings Account. See Section C (Deposits and Transfers into Your Savings Account), Section D (Debit Card) and Section E (Withdrawals) for more information.

Qualifications & exceptions

• ATM and POS access is limited to some users and depends on linking the Debit Card to the savings account.
• Telephone and branch deposits and withdrawals are excluded.

Not stated here

• The conditions that determine which users receive ATM/POS access are not stated here.

Account & Service Control · Context

Cross River Bank provides the account and Affirm, Inc. services it

The General Account Terms identify Cross River Bank, Member FDIC, as the provider of the savings account and Affirm, Inc. as its servicer. These operational roles complement the contract description in the cover section: the Bank holds the account and Affirm performs servicing functions.

Supporting quotations

A.1. Cross River Bank. This Savings Account is provided by Cross River Bank, Member FDIC.

A.2. Affirm: This Savings Account is serviced by Affirm, Inc.

Qualifications & exceptions

• Affirm is described as servicer, not as the account-holding bank.

Account & Service Control · Procedure

Account contact runs through Affirm by phone or written notice to its Cleveland address

The agreement directs account questions and information requests to Affirm at (855) 423-3729, 7 a.m. to 10 p.m. Central Time, 7 days a week, and says this number should be used whenever the agreement or law requires or allows telephone notice. Written correspondence and notices required or allowed in writing go to Affirm, Inc., 14039 Puritas Avenue, P.O. Box 35909, Cleveland, OH 44135, or another address the Bank provides. Notices to the Bank are effective when received.

Supporting quotations

A.3. Calling About Your Savings Account. You may call Affirm at (855) 423-3729 between the hours of 7 a.m. and 10 p.m. Central Time, 7 days a week, to ask questions or request information. Please call Affirm at this number whenever this Agreement or applicable law requires or allows you to notify us by telephone.

A.4. Writing About Your Savings Account. You may contact Affirm by submitting a request at

Affirm, Inc., 14039 Puritas Avenue, P.O. Box 35909, Cleveland, OH 44135. We will deem any and all notices to us effective upon receipt by us.

Qualifications & exceptions

• The telephone number and address are Affirm's, not a Cross River Bank branch channel.
• Notices to the Bank are deemed effective upon receipt.

Account & Service Control · Permission or license

Linked External Accounts must be the user's own personal US account and are subject to approval

A depositor may link the savings account to an account at another financial institution in the U.S. or a U.S. territory where the savings account is offered; the agreement calls it a Linked External Account. It must be owned by the depositor and be a personal account, not a business or commercial account. Establishing the link is subject to the Bank's verification and approval, and the Bank may limit the number of linked accounts or de-link any of them in its discretion.

Supporting quotations

B.4. Linking External Accounts to your Savings Account. You may choose to link your Savings Account to an account you have with another financial institution in the U.S. or a U.S. territory where we offer the Savings Account. We will call that other account a Linked External Account. Any Linked External Account must be owned by you and must be a personal account (not a business or commercial account). Your request to establish a Linked External Account is subject to our verification and approval. In our discretion, we may limit the number of Linked External Accounts you may have at one time or de-link any Linked External Account.

Qualifications & exceptions

• Only personal accounts owned by the depositor qualify; business or commercial accounts are excluded.
• The Bank may limit the number of linked accounts or de-link one at its discretion.

Not stated here

• The verification criteria and any numerical limit are not stated in this section.

Account & Service Control · Restriction or exception

Deposits are accepted only in U.S. dollars by wire or EFT; cash and checks are excluded

Deposits may be made only in U.S. dollars, by Wire Transfer or EFT, including ACH transactions. Cash and checks are not accepted. Deposits from external accounts must come from a bank in the United States, certain U.S. territories, or U.S. jurisdictions. ACH deposits are subject to the NACHA Operating Rules and the rules of any regional clearing houses used. Before final settlement, the Bank acts only as the depositor's agent and assumes no responsibility beyond ordinary care.

Supporting quotations

Deposits may only be made in U.S. dollars, by either Wire Transfer or EFT, including ACH transactions. We do not accept cash or checks for deposit. Deposits made from external accounts must be from an external bank located in the United States, certain U.S. territories, or U.S. jurisdictions. Deposits made by ACH are subject to the NACHA Operating Rules and Operating Guidelines and the rules of any regional clearing houses we may use from time to time (collectively, the ACH Rules). Before final settlement of any deposit, we act only as your agent and assume no responsibility beyond the exercise of ordinary care.

Qualifications & exceptions

• Cash and check deposits are expressly excluded.
• External accounts must be at a U.S. bank or a bank in certain U.S. territories or jurisdictions.
• ACH deposits are subject to NACHA and clearinghouse rules.

Account & Service Control · Permission or license

Bank may refuse, return or limit deposits and set maximum balance and transaction limits

The Bank reserves the right to refuse, return or limit any deposit and to establish and change maximum dollar limits for savings account principal balances and transactions in its discretion. A deposit returned unpaid or charged back to the Bank is charged back to the savings account.

Supporting quotations

We reserve the right to refuse, return or limit any deposit you make to your Savings Account and to establish (and change) maximum dollar limits for Savings Account principal balances and transactions in our discretion from time to time. If a deposit you make is returned to us unpaid or is otherwise charged back to us, we will charge it back to your Savings Account.

C.4. Our Right to Refuse Deposits. We may refuse a deposit, or part of a deposit, at any time. We also may refuse a deposit after initially accepting it. We will not be liable to you for refusing a deposit, even if it causes us to decline any transactions you have already made.

Qualifications & exceptions

• The right applies to any deposit and includes deposits initially accepted.
• Maximum balance and transaction limits may change in the Bank's discretion.

Not stated here

• The current maximum balance and transaction limits are not stated in this section.

Account & Service Control · Permission or license

Permitted deposit and withdrawal methods include App ACH, third-party ACH, inbound wires and linked card

C.1 lists the permitted transaction methods: one-time or recurring ACH transfers between the savings account and a Linked External Account set up in the App; third-party ACH transfers using the account and routing numbers, such as payroll or benefit direct deposits; inbound Wire Transfers; transfers to and from a linked Debit Card Account; ATM or POS cash withdrawals for some users with a linked Affirm Debit Card; and payments on Affirm loans. The Bank may permit other deposit means from time to time.

Supporting quotations

Transfers Using the App. You can set up one-time or recurring transfers from a Linked External Account to your Savings Account using ACH transactions. By using the App to initiate a transfer of funds from a Linked External Account to your Savings Account, you authorize us to make the transfer you select on the App. The same applies for transfers from your Savings Account to a Linked External Account. Use the App to set up, review, change or cancel your transfers.

EFTs using your account number. You can authorize a third party to make a one-time or recurring ACH transfer of funds to your Savings Account by providing the third-party with your account number and routing number. A common example is direct deposit of your paycheck, retirement benefits, or other income.

Wire Transfers. You can direct a third party to transfer money to your Savings Account by Wire Transfer. Wire transfers cannot be initiated in the App or used to withdraw funds.

Debit Card. You may be able to link your Savings Account to your Debit Card Account, which will result in transfers to and from your Savings Account to support Debit Card Account activity as described below in Section D.

Automated Teller Machine (ATM) & Point of Sale (POS) system cash withdrawal. If you have your Affirm Savings Account linked to your Affirm Debit Card, you may have access to withdraw funds from your Savings Account via an ATM or at a POS system. Please see details below in section E.2.

Loan Payments. You can make payments on loans taken through Affirm which will result in transfers from your Savings Account.

Other. We may permit you to make deposits by other means, from time to time.

Qualifications & exceptions

• Wire transfers can be received but cannot be initiated in the App or used to withdraw funds.
• ATM and POS withdrawals require a linked Debit Card and are available only to some users.
• Affirm loan payments result in transfers from the savings account.

Not stated here

• The 'Other' deposit methods the Bank may permit are unspecified.

Account & Service Control · Company practice

Bank relies on the account number on deposits and gives no receipt notice

The Bank and its service providers may rely on the account number on any deposit record, even if the number is associated with a different name, and are not responsible for detecting an inconsistency between the number and the name. The depositor may confirm receipt in the App or by calling Affirm, but the Bank gives no notice of receipt; deposits appear on periodic statements. The Bank may confirm deposits and, after review, adjust the account for errors in the deposit, deposit request or similar records.

Supporting quotations

C.2. Deposit Records and Receipts. We and our service providers may rely on the account number on any record of a deposit you make, even if that account number is associated with a name that is different from the name you've provided. It is not our responsibility to detect any inconsistency between the account number you provide and the name.

You may use the App or call Affirm to confirm that we have received a deposit. We will not provide you with notice of our receipt of a deposit into your Savings Account. However, all deposits into your Savings Account will be included in the periodic statements we provide to you. We may confirm your deposits, and, after review, may adjust your Savings Account for any errors, including any errors on your deposit, deposit request or similar records.

Qualifications & exceptions

• The account number controls even where the name differs.
• No notice of receipt is provided; confirmation is by App, phone or statement.

Account & Service Control · Restriction or exception

Account may be closed if not funded within 30 days after approval

If the savings account is not funded within 30 days after the Bank approves the application, the Bank may close the account.

Supporting quotations

C.3. Opening Deposit. If you fail to fund your Savings Account within 30 days after we approve your application, we may close your Savings Account.

Qualifications & exceptions

• The 30-day period runs from approval of the application.

Account & Service Control · Context

Section C does not state availability timing; Section F governs it

C.5 directs the reader to Section F for information about when deposited funds will be available for transactions. No availability schedule appears in Section C.

Supporting quotations

C.5. When You Can Withdraw or Use Funds You've Deposited. Please see Section F, below, for information about when funds you deposit will be available for transactions.

Qualifications & exceptions

• The availability schedule is in Section F.1-F.3, not in this section.

Account & Service Control · Procedure

Linking the Debit Card lets card purchases be paid in full from savings unless converted to a loan

A depositor may be able to link the savings account to the Debit Card Account so that card purchases, unless converted to an Affirm loan in the App, are paid in full from the savings account. The separate Affirm Debit Visa Cardholder and Account Agreement provides the details of how the card works.

Supporting quotations

D.1. The Debit Card. You may be able to link your Savings Account to your Debit Card Account so that when you make purchases with your Debit Card (and do not choose to convert those purchases to a loan within the App) you pay for those purchases in full from your Savings Account. Please see your Affirm Debit Visa Cardholder and Account Agreement for more details on how the Debit Card works.

Qualifications & exceptions

• The card and card account are governed by the separate Affirm Debit Visa Cardholder and Account Agreement, which is not supplied.
• A purchase can be converted to a loan in the App instead of being paid from savings.

Not stated here

• The card agreement's terms are not in this source.

Account & Service Control · Permission or license

Withdrawals are limited to EFT transfers in U.S. dollars; wire withdrawals are excluded

E.1 permits withdrawals only in U.S. dollars by EFT, including ACH, by transferring funds to the Linked External Account from which they were deposited or another account or payee the Bank permits. Withdrawals by Wire Transfer are not permitted. Some users may withdraw at ATMs or merchant POS systems, as described in E.2 and the EFT Agreement. Initiating a withdrawal in the App authorizes Cross River Bank to make the selected transaction. The depositor also authorizes transfers from the savings account for Affirm loan payments and, if the card account is connected, transfers to support card activity.

Supporting quotations

E.1. Withdrawals and Transfers from Your Savings Account. You may only withdrawal funds from your Savings Account in U.S. dollars, by EFT, including ACH, by transferring funds to the Linked External Account from which you deposited the funds, or other type of account or payee we may permit from time to time. We do not permit you to withdraw funds from your Savings Account by Wire Transfer. Some users may be able to withdraw funds by ATM or at a merchant POS system. See Section E.2. and the Electronic Fund Transfer Agreement section for more information. By using the App to initiate a withdrawal of funds from your Savings Account, you authorize Cross River Bank to make the transaction you select on the App.

You may authorize transfers from your Savings Account to make payments on loans taken through Affirm. Also, by opting to connect your Savings Account to your Debit Card Account, you are authorizing transfers to be made to support Debit Card Account activity.

Qualifications & exceptions

• Wire Transfer withdrawals are excluded.
• ATM and merchant POS withdrawals are available only to some users.
• Connecting the Debit Card Account authorizes transfers from savings to support card activity.

Account & Service Control · Permission or license

ATM and merchant cashback access is limited to some users with the card linked as Primary Account

Some users whose savings account is linked as the Primary Account for the Debit Card may withdraw cash at ATMs or at merchant POS devices ('Cashback'). Cash cannot be deposited at ATMs. ATM access can be checked in the App's Card Tab, and access is limited to the 50 United States and the District of Columbia. The separate Affirm Visa Debit Cardholder Agreement states ATM withdrawal limits. Neither the Bank nor Affirm charges fees for in-network or out-of-network ATM withdrawals, but an out-of-network ATM provider may charge one; Moneypass ATMs are in-network and locatable in the App. The right to withdraw is subject to the Section E.5 advance-notice right.

Supporting quotations

E.2. Automated Teller Machine (ATM) and Merchant POS Cashback Access. Some users who have an Affirm Savings Account linked as their Primary Account for the Debit Card, may have the ability to withdraw cash from an ATM machine or from a merchant POS device (“Cashback”). You will not have the ability to deposit cash at ATM machines. To see if you have ATM access, please check the Card Tab of the App. ATM and Cashback access is only available in the 50 United States and the District of Columbia.

Check your Affirm Visa Debit Cardholder Agreement for the limits on ATM withdrawals. Neither Bank nor Affirm will charge fees for in-network or out-of-network ATM withdrawals. However, the out-of-network ATM provider may charge you a fee. Moneypass ATMs are considered In-Network ATMs. You can locate In-Network ATMs in the Affirm App.

The right to make withdrawals is subject to Section E.5.

Qualifications & exceptions

• Access requires linking the savings account as the Debit Card's Primary Account and is available only to some users.
• Cash deposits at ATMs are excluded.
• Access is limited to the 50 United States and the District of Columbia.
• An out-of-network ATM operator may charge its own fee.

Not stated here

• The ATM withdrawal limits are in the separate card agreement, which is not supplied.
• The conditions determining which users qualify for ATM access are not stated.

Account & Service Control · Restriction or exception

Bank may subtract debits, require identification and refuse withdrawals over limits or causing overdrafts

The Bank may subtract from the Available Balance any withdrawal or provisional or permanent debit transaction the depositor initiated or approved. It may require the depositor, or anyone the depositor authorizes, to provide acceptable identification, documentation or information before allowing a transaction. Card withdrawals may not exceed the Available Balance. The Bank may refuse a withdrawal by a method it does not permit, that lacks required information, that exceeds applicable frequency or dollar limits, or that would overdraw the account, and it may establish and change maximum withdrawal limits.

Supporting quotations

E.3. Withdrawal Rules. We may subtract from your Available Balance the amount of any withdrawal or provisional or permanent debit transaction that you initiated or approved. We may require you or any person you authorize to provide us with identification, documentation or information that's acceptable to us before allowing the transaction. You may not make or cause any withdrawal or provisional or permanent debit transaction using your Debit Card (as set forth in the Affirm Debit Visa Cardholder and Account Agreement), that would exceed the Available Balance in your Savings Account. See the Insufficient Funds section below. We may refuse any withdrawal by any method we do not specifically permit for your Savings Account, that does not include all information we require, that would exceed any applicable frequency or dollar limits, or cause your Savings Account to be overdrawn. We reserve the right to establish (and change) maximum dollar limits for withdrawal transactions from time to time.

Qualifications & exceptions

• Identification or documentation may be required before a transaction is allowed.
• Refusal grounds include unpermitted method, incomplete information, exceeding limits, or causing an overdraft.
• The Bank may set and change maximum withdrawal limits.

Not stated here

• The applicable frequency and dollar limits are stated in Section F.4 and the card agreement, not in this section.

Account & Service Control · Procedure

Online transfer requests after 1:00 PM Eastern Time may wait until the next Business Day

Online transfer requests received after 1:00 PM Eastern Time, or on a day that is not a Business Day, may not be initiated until the next Business Day.

Supporting quotations

E.4. Cutoff Time. Online transfer requests received by us after 1:00 PM Eastern Time or on a day that is not a Business Day may not be initiated until the next Business Day.

Qualifications & exceptions

• The cutoff is 1:00 PM Eastern Time.

Account & Service Control · Restriction or exception

Bank reserves the right to require 7 days' prior written notice for a withdrawal

The Bank reserves the right to require 7 days' prior written notice before a withdrawal. This is a reserved right rather than a stated current requirement.

Supporting quotations

E.5. Right to Require Advance Notice of Withdrawals. We reserve the right to require 7 days' prior written notice for a withdrawal.

Qualifications & exceptions

• The clause states a reserved right; it does not say notice is currently required for every withdrawal.

Not stated here

• When or how the Bank would exercise this right is not stated.

Account & Service Control · Company practice

Banks involved in a transfer may rely on the bank or account number provided

Except as required by applicable law, when the depositor instructs the Bank to send a transfer such as an EFT, the Bank, its service providers and every other bank involved may rely on any bank number or account number the depositor provides.

Supporting quotations

E.6. Account Numbers on Fund Transfers. Except as may be required by applicable law, if you instruct us to send a transfer of funds, such as an EFT, we, our service providers, and every other bank involved in the transfer may rely on any bank number or account number you provide.

Qualifications & exceptions

• The reliance right is subject to applicable law.

Account & Service Control · Company practice

Bank need not comply with a multiple-signature requirement even if instructed

The Bank is not required to comply with any multiple-signature requirement, even if the depositor has instructed it to do so.

Details not recorded for this card

Supporting quotations

E.7. Multiple Signatures. We are not required to comply with any multiple-signature requirement, even if you have otherwise instructed us to do so.

Qualifications & exceptions

• The clause applies even where the depositor gives contrary instructions.

Account & Service Control · Company practice

Notices may be sent by many channels and are deemed delivered when mailed or made available electronically

The Bank and its service providers may communicate about the account by mail, telephone, email, fax, prerecorded message, automated voice, text message or other lawful means. Mailed legal disclosures, notices and account correspondence go to the last mailing address in the Bank's records. Notices are deemed delivered on the day they are mailed or made available electronically. The Bank is not responsible for communications lost in or undelivered by mail or email. Some notices may be available only electronically or only in paper form.

Supporting quotations

G.1. Delivery of Notices. You agree that we and our service providers may communicate with you by mail, telephone, email, fax, prerecorded message, automated voice, text message or other means allowed by law regarding your Savings Account. Any legal disclosures, notices and communications and other Savings Account-related correspondence that we mail to you will be sent via U.S. Mail to the last mailing address shown in our records for your Savings Account. Notices will be deemed to have been delivered on the day we mailed it to you or made it available electronically. We are not responsible for communications or notices lost in, or not delivered by, mail or e-mail. Some notices may only be available electronically or in paper form.

Qualifications & exceptions

• Delivery is deemed to occur on mailing or electronic availability, not on actual receipt.
• The Bank disclaims responsibility for lost or undelivered mail or email.
• Some notices are available only in one form.

Account & Service Control · Company practice

Bank may communicate electronically and may require electronic consent to open the account

The Bank may send communications electronically, such as by email or text message, instead of U.S. Mail or other means unless the law says otherwise. Giving an email address agrees to servicing messages such as fraud alerts and hold alerts at that address. The depositor may be required to agree to electronic communications to open the account. Revoking electronic-communication consent may lead the Bank to close the account or take other action described in the linked E-Sign Signature Consent Agreement.

Supporting quotations

G.2. Electronic Communication. We may send communications electronically, such as by email or text message, rather than through U.S. Mail or other means, unless the law says otherwise.

If you give us your email address, you agree that we may send servicing messages (such as fraud alerts and hold alerts) related to your Savings Account to that address.

You may be required to agree to communicate with us by electronic means in order to open a Savings Account.

Qualifications & exceptions

• Electronic delivery is permitted unless the law says otherwise.
• The E-Sign Signature Consent Agreement is linked but not supplied, so its terms are not analyzed here.
• Revoking consent can result in account closure.

Not stated here

• The E-Sign agreement's contents are not in this source.

Account & Service Control · Company practice

Calls may be recorded and the mobile number authorizes service contact, but not telemarketing

The Bank may record or monitor telephone conversations and need not keep recordings unless the law requires it. Giving a mobile number permits contact at that number about all Cross River Bank accounts. The consent covers text messages, artificial or prerecorded voice messages and automatic dialing for informational and service calls, but not telemarketing or sales calls; it may include companies working on the Bank's behalf. Message and data rates may apply, and preferences may be changed by calling (855) 423-3729.

Supporting quotations

G.3. Telephone Communication. We may record and/or monitor any of our telephone conversations with you. If we do record, we do not have to keep the recordings, unless the law says we must.

When you give us your mobile number, we have your permission to contact you at that number about all of your Cross River Bank accounts.

Your consent allows us and our service providers to use text messaging, artificial or prerecorded voice messages and automatic dialing technology for informational and service calls, but not for telemarketing or sales calls.

It may include contact from companies working on our behalf to service your Savings Account. Message and data rates may apply.

You may change these preferences by calling us at (855) 423-3729

Qualifications & exceptions

• The contact consent extends to all Cross River Bank accounts, not only the savings account.
• Telemarketing and sales calls are excluded from the consent.
• Recordings need not be retained unless law requires.

Not stated here

• The retention period for call recordings is not stated beyond the legal minimum.

Account & Service Control · Procedure

Email, mobile number and street address are required; notices bind when sent to the last address

The Bank requires an email address, mobile telephone number and physical street address; a P.O. Box is not accepted as the address. The depositor must promptly notify Affirm of changes to contact information or name, and the Bank may request additional verification. A notice mailed or emailed is binding when sent to the last postal or electronic address in the Bank's records. The Bank may change the address based on a U.S. Postal Service change notice or a correction-service report, and may still use USPS even if electronic communications were elected.

Supporting quotations

G.4. Change in Contact Information. We require you to provide an e-mail address, mobile telephone number, and physical street address (address cannot be a P.O. Box). You are responsible for promptly notifying Affirm of any change to any such contact information or your name. In some instances, we may request additional information for verification purposes. Any notice we mail to you (or email to you if you've told us to communicate with you electronically) will be binding when sent to the last (postal or electronic) address in our records. We may change your address if we receive an address change notice from the U.S. Postal Service (USPS) or if a company in the business of providing correct addresses informs us that the address in our records no longer matches your address. Even if you elected to receive electronic communications from us, we may still provide you information via the USPS.

Qualifications & exceptions

• A P.O. Box is not an acceptable street address.
• Notices bind when sent to the last address of record.
• The Bank may update the address from USPS or an address-correction service.

Account & Service Control · Restriction or exception

Depositor bears equipment costs; SMS and fax are not written notice

The depositor is responsible for obtaining and maintaining the telecommunications, mobile, broadband, computer, hardware, software, equipment and services needed to access the App, use the account online, view, save or print documents and receive electronic communications, and for paying related charges. The Bank need not act on instructions given by fax, SMS/text, voicemail, message service or answering machine. Where the agreement or law requires written notice, SMS/text and fax do not count.

Supporting quotations

G.5. Communications Equipment and Services. You are responsible for obtaining and maintaining all telecommunications, mobile, broadband, computer, hardware, software, equipment and services needed to access the App and use your Savings Account online; view, save and/or print your Savings Account documents online; and receive any messages or documents you have consented to receive electronically; and for paying all related charges. We are not required to act on any instruction or message from you provided by fax, SMS/text, telephone voice mail, message service or answering machine. Whenever this Agreement or applicable law requires or allows you to give us written notice, we will not consider SMS/text or fax to be written notice.

Qualifications & exceptions

• The depositor pays all equipment and service charges.
• SMS/text and fax are excluded from written notice.

Account & Service Control · Company commitment

Monthly statements are provided through the App, or by mail if paperless is unavailable

The Bank makes a periodic statement available monthly. The statement is made available through the App, or by mail if a paperless statement cannot be made available. The statement is treated as made available on the day the Bank notifies the depositor that the paperless statement is available or mails the paper statement.

Supporting quotations

G.6. Periodic Statements. We will make available a periodic statement for your Savings Account monthly. We will make your statement available through the App, or by mail if a paperless statement cannot be made available. We have made the statement available to you on the day we notify you that the paperless statement is available or we mail your paper statement.

Qualifications & exceptions

• Electronic delivery through the App is the default; paper is a fallback when paperless cannot be made available.

Account & Service Control · User right or choice

Depositor may request closure, but the Bank need not close an account with pending or unresolved issues

The depositor may notify the Bank at any time to close the savings account. The Bank is not required to close it if there are pending transactions, the account is overdrawn, the account is linked to a Debit Card Account with unpaid card obligations, or the account is subject to investigation, review or legal process such as garnishment, attachment, execution or levy. In those cases the Bank restricts future withdrawals other than under legal process until pending transactions are paid or returned, the balance is no longer negative and any legal restriction is released. A positive balance must be transferred to a Linked External Account; if none exists, the depositor may call the Bank for help obtaining it. The balance must be $0.00 before the account is closed.

Supporting quotations

H.2. You May Close Your Savings Account. You may notify us at any time to close your Savings Account. However, we are not required to close your Savings Account at your request if you have pending transactions, your Savings Account is overdrawn, you have opted to link your Savings Account to your Debit Card Account and you have unpaid obligations related to the use of your Debit Card, or your Savings Account is subject to investigation, review, legal process (such as a garnishment, attachment, execution, levy or similar order). In those cases, we will restrict your Account against all future withdrawals other than under legal process until pending transactions are paid or returned, the balance is no longer negative, and any legal restriction has been released. If your balance is greater than zero, you must transfer your remaining balance to a Linked External Account. If you do not have a Linked External Account, please call us at the number above and we will help you to obtain your remaining balance. Your Savings Account balance must be $0.00 before your Savings Account will be closed.

Qualifications & exceptions

• Closure is not available at the depositor's request while the listed conditions persist.
• A positive balance must first be transferred to a Linked External Account.
• The account balance must be $0.00 before closure.

Account & Service Control · Permission or license

Bank may close the account at any time without reason or notice and disclaims liability

The Bank may close the savings account at any time, for any reason or no reason, with or without prior notice. On closure the balance is returned electronically to a Linked External Account or by check sent by mail. The Bank states it has no liability for any action it takes under this section. It may close an account that has held a continuous $0.00 balance for 175 days.

Supporting quotations

H.3. We May Close Your Savings Account. We may also close your Savings Account at any time, for any reason or no reason, with or without prior notice to you. If we close your Savings Account, your Savings Account balance will be returned to you electronically to a Linked External Account or by check sent to you by mail. We will have no liability for any action we take under this section. We may close your Savings Account if it has had a continuous balance of $0.00 for 175 days.

Qualifications & exceptions

• Closure may occur without prior notice and without a stated reason.
• The Bank disclaims liability for actions under the closure section.
• A continuous $0.00 balance for 175 days is a stated closure ground.

Account & Service Control · Restriction or exception

Closing restrictions stop additional interest and the agreement survives closure

The Bank may restrict the account in preparation for closing or when the account is subject to investigation, review or legal process. During restriction the Bank pays no additional interest and may limit deposits and withdrawals. It may send written notice that it has closed or will close the account and return the balance less any fees, claims, setoffs or other amounts. The agreement survives closure, and the depositor remains responsible for obligations incurred before or in connection with closing. After closure the Bank need not accept deposits or pay outstanding transfer requests, but it may reopen the account if a deposit is received.

Supporting quotations

H.4. Rules for Closing Your Savings Account. We may restrict your Account in preparation for closing and/or if your Savings Account is subject to investigation, review, legal process (such as a garnishment, attachment, execution, levy or similar order). As we do so, we will not pay any additional interest on your Savings Account, and we may limit deposits to, or withdrawals from, your Savings Account. We may send you written notice that we have closed or will close your Savings Account and return the balance less any fees, claims, setoffs or other amounts. This Agreement will survive the closing of your Savings Account and you are still responsible for obligations incurred prior to or in connection with the closing of your Savings Account. After your Savings Account is closed, we have no obligation to accept deposits or pay any outstanding transfer requests, but we may reopen your Savings Account if we receive a deposit.

Qualifications & exceptions

• No additional interest is paid during a closing restriction.
• The returned balance may be reduced by fees, claims, setoffs or other amounts.
• The Bank may reopen the account if it receives a deposit.

Account & Service Control · Restriction or exception

Account is individually owned and joint owners cannot be added

The Bank treats the savings account as an individually owned account. A joint owner may not be added.

Details not recorded for this card

Supporting quotations

J.2. Savings Account Ownership. We will treat this Savings Account as an individually-owned account. You may not add a joint-owner to your Savings Account.

Qualifications & exceptions

• No joint ownership is available.

Account & Service Control · Restriction or exception

Account interests cannot be assigned without written Bank consent and remain subject to setoff

The depositor may not assign or transfer any interest in the savings account unless the Bank agrees in writing. Any permitted assignment remains subject to the Bank's setoff rights. The agreement binds the depositor's personal representative, executors, administrators and successors, and the Bank's successors and assigns.

Details not recorded for this card

Supporting quotations

J.3. Assignment of Agreement and Successors. You may not assign or transfer any interest in your Savings Account unless we agree in writing. Any permitted assignment of your Savings Account is subject to our setoff rights. This Agreement will be binding on your personal representative, executors, administrators and successors, and on our successors and assigns.

Qualifications & exceptions

• Written Bank consent is required for any assignment.
• Permitted assignments remain subject to setoff.

Account & Service Control · Procedure

Death or court-declared incompetence must be reported; the Bank may freeze funds until documents establish entitlement

An agent, attorney, personal representative, executor, administrator or successor must tell the Bank immediately if the depositor dies or is declared incompetent by a court. The Bank may act as if the depositor is alive and competent until it receives notice. After notice it may freeze the balance, refuse transactions and reverse or return deposits. It need not release funds until it receives documents it reasonably requests to verify death or incompetence and who is entitled to the funds. If the depositor dies while residing outside the United States, the Bank may require a U.S. court-appointed personal representative. The estate must repay any tax liability the Bank incurs from paying the balance to the estate. A transaction authorized before death may be paid if presented later. A debt owed at death allows setoff or security-interest rights against the balance. Disbursement may await documents verifying the death or incompetence and the new person's authority.

Supporting quotations

J.5. Death or Incompetence of Account Owner. Your agent, attorney, personal representative, executor, administrator, or successor must tell us immediately if you die or are declared incompetent by a court. We may act as if you are alive and competent until we receive notice otherwise. After we receive notice of your death or incompetence, we may freeze your balance, refuse to accept transactions, and reverse or return deposits. We are also not required to release your funds until we receive any documents we reasonably request to verify your death or incompetence, as well as who is entitled to the funds. If you die while residing outside the United States, we may require a personal representative to be appointed by a court in a United States jurisdiction. If we have any tax liability because of paying your balance to your estate, the estate will be responsible for repaying us the amount of that tax. If you authorize any transaction, but it's not presented for payment until after you die or are declared incompetent, we are authorized to pay the transaction. If you owe us a debt at the time of your death, we are authorized to exercise our right of setoff (our right to apply funds in one Account to the debt associated with another account) or security interest rights against the funds credited to your balance after your death. We are also not required to disburse funds until we receive any documents we reasonably request to verify your death or incompetence and to establish a new person's authority to act in transacting on or closing your Savings Account.

Qualifications & exceptions

• The Bank may act as if the depositor is alive and competent until notice.
• Freezing, refusing transactions and reversing deposits are permitted after notice.
• Release of funds may await reasonably requested documents.
• A non-U.S. resident's estate may require a U.S. court-appointed personal representative.

Not stated here

• The specific documents the Bank will request are not listed.

Account & Service Control · Restriction or exception

Account may not be used for illegal activity and gambling transactions may be refused

The depositor agrees not to use the savings account for any illegal activity. The Bank may also refuse any gambling transaction, whether lawful or not.

Details not recorded for this card

Supporting quotations

J.11. Illegal Activities and Gambling Transactions. You agree not to use your Savings Account for any illegal activity. We may also refuse any gambling transaction, whether lawful or not.

Qualifications & exceptions

• Gambling may be refused even if lawful.

Account & Service Control · Context

Inactive or abandoned accounts follow state law; activity can prevent that status

State laws determine when an account is inactive or abandoned and when the Bank must send funds to the state. The account may be considered inactive or abandoned unless, within a period set by law, the depositor contacted the Bank or conducted activity related to the account, such as depositing or withdrawing funds; certain preauthorized and automatic deposits or withdrawals may be excluded. The list of activity examples continues after this packet.

Supporting quotations

J.12. Inactive and Unclaimed Accounts. Each state has laws that govern when accounts are considered inactive or abandoned, and when we're required to send a customer's funds to the state. Your Savings Account may be considered inactive or abandoned unless you have, within a specified period of time, contacted us or conducted activity related to your Savings Account, including for example by:

Depositing or withdrawing funds (may exclude certain preauthorized and automatic deposits or withdrawals);

Qualifications & exceptions

• The applicable period is set by the law of the depositor's state of residence.
• Some preauthorized and automatic deposits or withdrawals may not count as activity.

Not stated here

• The state-specific inactivity period is not stated in this source.

Account & Service Control · Context

Updating the address, signing in, or writing or calling also count as account activity

The J.12 list also treats contacting the Bank to update the address, signing in to the savings account, and writing or calling about the account as activity that may prevent inactive or abandoned status. The list is introduced as examples.

Details not recorded for this card

Supporting quotations

Contacting us to update your address;

Signing in to your Savings Account; or

Writing or calling us concerning your Savings Account.

Qualifications & exceptions

• The list is introduced with 'including for example', so it is non-exhaustive.

Account & Service Control · Procedure

Unlocated inactive accounts are delivered to the state as abandoned property

After a period set by the law of the depositor's state of residence, if the Bank cannot locate the depositor it must deliver the savings account to the state as abandoned property. The depositor must then apply to the state to recover the funds. If the account is or has been inactive, the Bank may in its discretion refuse withdrawal requests until it verifies that the depositor authorized the request.

Supporting quotations

After a specified period of time determined by the law of the state of your residence (as shown in our records), if we are not able to locate you, we will be required to deliver your Savings Account to the state as abandoned property. You will then need to apply to the state for return of your funds. If your Savings Account is or has been inactive, we may, in our discretion, refuse to honor requests for withdrawals on your Savings Account until after we have verified that you have authorized the withdrawal request.

Qualifications & exceptions

• The period is determined by the law of the depositor's state of residence.
• Inactive accounts may face withdrawal verification before payment.

Not stated here

• The state-specific abandonment period is not stated in this source.

Account & Service Control · Context

EFT Agreement covers personal-purpose savings accounts and adds to the main agreement

The Electronic Fund Transfer Agreement governs EFT services the Bank provides for savings accounts established primarily for personal, family or household purposes. Accepting or authorizing EFTs agrees to these terms in addition to the agreement's other deposit and withdrawal limitations. Submitting an EFT authorization certifies that the depositor is the authorized signer and that the transfer does not violate applicable law.

Supporting quotations

This disclosure contains important information about your use of electronic fund transfer (“EFT”) services provided by the Bank in relation to Savings Accounts established primarily for personal, family or household purposes. Whenever you accept or authorize EFTs to your Savings Account, you agree to these terms and conditions, in addition to any other applicable limitations in this Agreement concerning deposits to and withdrawals from your Savings Account. By submitting an authorization for an Electronic Fund Transfer, you certify you are the authorized signer on the Savings Account and agree that the Electronic Fund Transfer does not violate applicable law. Please read this document carefully and retain it for future reference.

Qualifications & exceptions

• The disclosure is limited to accounts established primarily for personal, family or household purposes.
• EFT terms apply in addition to, not instead of, the main agreement's limitations.
• The authorization certifies authorized-signer status and lawful purpose.

Account & Service Control · Context

EFT Business Days exclude Saturdays, Sundays and federal holidays

For the EFT Agreement, Business Days are every day except Saturdays, Sundays and federal holidays. This excludes the same days as the earlier definitions section, which stated Monday through Friday with federal holidays excluded.

Details not recorded for this card

Supporting quotations

Business Days. Our Business Days are every day except Saturdays, Sundays, and federal holidays.

Qualifications & exceptions

• The two formulations exclude the same days.

Account & Service Control · Permission or license

Available EFTs include App ACH transfers, third-party debits, direct deposits and linked card activity

The types of available EFTs are online transfers requested in the App between the savings account and a Linked External Account by ACH; third-party payments authorizing a single or regular preauthorized ACH debit by a third party such as a utility company or lender; direct deposits of income or government benefits by ACH; card transactions if the savings account is linked to a card account; and ATM or merchant POS cashback access if linked to the card account.

Supporting quotations

Online Transfers. You may use the App and request fund transfers between your Savings Account and a Linked External Account by ACH transfer.

Third Party Payments. You may authorize a third party (such as a utility company or lender) to initiate a single or regular (automatic preauthorized) debit(s) from your Savings Account on your behalf by ACH transfer.

Direct Deposits. You may arrange to have Direct Deposits that are payable to you (e.g., income from your employer or government benefits) made to your Savings Account by ACH transfer.

Card Transactions. You may be able to link your Savings Account to your Card Account. If you do, you authorize transfers to and from your Savings Account related to Card activity.

ATM & merchant POS Cashback Access. You may be able to link your Savings Account to your Card Account. If you do, you may be able to withdraw cash from ATMs or from a merchant POS device.

Qualifications & exceptions

• Card transactions and ATM/POS access require linking the savings account to the card account.
• Third-party payments may be single or recurring preauthorized debits.

Account & Service Control · Procedure

Monthly statements list each EFT; recurring direct deposits carry payer and confirmation rights

Use of EFT services creates the rights and responsibilities described in the section. The depositor receives a monthly savings account statement reflecting credits and debits, including each EFT with its date, amount and description. For EFT direct deposits made at least once every 60 days from the same person or company, the payer tells the depositor each time money is sent, and the depositor can check the App or call (855) 423-3729 to see whether the deposit was made. Posting of an EFT may be verified on the next Business Day after it is scheduled by calling or writing through the webform.

Details not recorded for this card

Supporting quotations

The use of EFT services described in this Agreement creates certain rights and responsibilities regarding these services as described below.

Periodic Statements. You will get a monthly Savings Account statement reflecting credits and debits to your Savings Account, including EFTs and other types of transfers. Your periodic Savings Account statement will show the date, amount, and description of each Electronic Fund Transfer.

Direct Deposits. If you have arranged to have EFT Direct Deposits made to your Savings Account at least once every 60 days from the same person or company, the person or company making the deposit will tell you every time they send us the money. You can check the App or call us at (855) 423-3729 to find out whether or not the deposit has been made.

Confirmation. You may verify the posting of an EFT on the next Business Day after the EFT is scheduled to be made by calling Affirm at (855) 423-3729 or writing to Affirm via the webform at helpcenter.affirm.com.

Qualifications & exceptions

• The payer-notice rule applies to direct deposits recurring at least every 60 days from the same payer.
• Confirmation is available the next Business Day after the scheduled EFT.

Account & Service Control · User right or choice

Preauthorized EFT payments can be stopped with three Business Days' notice and specified details

If the depositor told the Bank in advance to make regular EFT payments, any of those payments can be stopped by calling (855) 423-3729 or writing through the webform in time for the Bank to receive the request at least three Business Days before the scheduled payment. The request should include the savings account number, the transfer date, the recipient and the amount. If the request is made by phone, the Bank may require written confirmation within 14 days after the call.

Supporting quotations

Right to Stop Payment and Procedure for Doing So. If you have told us in advance to make regular EFT payments out of your Savings Account, you can stop any of these payments. Here's how:

Call us at (855) 423-3729 or write to Affirm via the webform at helpcenter.affirm.com, in time for us to receive your request 3 Business Days or more before the payment is scheduled to be made. If you contact Affirm to stop a payment, please have the following information ready: your Savings Account number, the date the transfer is to be made, to whom the transfer is being made, and the amount of the scheduled transfer. If you call, Affirm may also require you to put your request in writing and get it to us within 14 days after you call.

Qualifications & exceptions

• The stop request must reach the Bank at least three Business Days before the scheduled payment.
• A phone request may require written confirmation within 14 days.

Account & Service Control · User right or choice

Payer must give 10 days' notice of varying preauthorized payment amounts, subject to an election

If regular EFT payments may vary in amount, the person being paid will tell the depositor 10 days before each payment when it will be made and how much it will be. The depositor may instead elect notice only when the payment differs by more than a chosen amount from the previous payment, or falls outside limits the depositor sets.

Supporting quotations

Notice of Varying Amounts. If these regular EFT payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)

Qualifications & exceptions

• The 10-day notice is the default rule.
• The depositor may elect a different notice threshold.

Account & Service Control · Procedure

EFT errors must be reported within 60 days of the first statement and include identifying details

If a statement or receipt appears wrong or more information is needed about an EFT, the depositor should call (855) 423-3729 or write through the webform or to Affirm, Inc., 14039 Puritas Avenue, P.O. Box 35909, Cleveland, OH 44135 as soon as possible and no later than 60 days after Affirm sends the first statement on which the problem or error appeared. The report should include the depositor's name and the last four digits of the account number, a description of the error or uncertain EFT and why it is believed to be an error, and the dollar amount of the suspected error. If the report is oral, Affirm may require a written complaint within 10 Business Days.

Supporting quotations

Call Affirm at (855) 423-3729 or write us via the webform at helpcenter.affirm.com or at Affirm, Inc., 14039 Puritas Avenue, P.O. Box 35909, Cleveland, OH 44135 as soon as you can, if you think your statement or receipt is wrong or if you need more information about an EFT listed on the statement or receipt. Affirm must hear from you no later than 60 days after Affirm sends the FIRST statement on which the problem or error appeared.

Tell us your name and the last four digits of your Savings Account number (if any)

Describe the error or EFT you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.

Tell us the dollar amount of the suspected error.

If you tell Affirm orally, Affirm may require that you send us your complaint or question in writing within 10 Business Days.

Qualifications & exceptions

• The deadline is 60 days after the first statement showing the problem.
• An oral report may require written confirmation within 10 Business Days.

Account & Service Control · Permission or license

Bank may terminate any or all EFT services at any time, with notice where required

The Bank reserves the right to terminate the depositor's use of any or all EFT services for any reason and at any time. It will provide notice before termination where applicable law requires.

Details not recorded for this card

Supporting quotations

Termination. We reserve the right to terminate your use of any or all of our EFT services for any reason and at any time. We will provide you notice before doing so where required by law.

Qualifications & exceptions

• Termination may be for any reason and at any time.
• Notice is required only where the law requires it.

Account & Service Control · User right or choice

Depositor may terminate EFT services but must notify third-party payees and use phone or writing

The depositor may terminate use of the EFT services at any time by calling or writing to the Bank. If the request is by phone, the Bank may require written confirmation within 10 Business Days after the call. Email, SMS/text or online notification does not meet the section's notice requirements. If the depositor has arranged automatic regular transfers involving third parties, the depositor must tell those third parties the transfers will cease. Termination by either side does not affect rights and obligations that arose before the effective date.

Supporting quotations

You also have the right to terminate your use of the EFT services described in this Agreement at any time by calling us or writing to us. If you call, we may require you to put your request in writing and get it to us within 10 Business Days after you call. (Please note that e-mail, SMS/text or online notification will not meet the notice requirements of this section.) If you terminate your use of our EFT services and you have arranged for automatic (regular) transfers involving third parties, you are required to inform any third parties that the transfers will cease. Any termination of your use of our EFT services, whether initiated by you or us, will not affect any of your or our rights and obligations under this Agreement that have arisen before the effective date of such termination.

Qualifications & exceptions

• Email, SMS/text and online notification are not sufficient termination notice.
• A phone request may require written confirmation within 10 Business Days.
• Third-party payees must be told that automatic transfers will cease.
• Pre-termination rights and obligations survive.