Charges & Financial Obligations · Restriction or exception
Digital Music Store sales are final, with no returns or cancellation once delivery has started
In the Digital Music Store, unless otherwise specified, all sales are final and the risk of loss passes to you on sale. Amazon does not accept returns of Purchased Music. When you order Content you agree you cannot cancel the purchase once delivery has started, including when Amazon makes it available to you in the cloud for streaming or downloading. The page adds that your statutory rights are not affected, and section 7.1 says you may also have consumer protection rights under your local laws.
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Unless otherwise specified, all sales are final and the risk of loss transfers to you upon sale.
We do not accept returns of Purchased Music.
you cannot cancel your purchase of Content once delivery has started, including by our making it available to you in the cloud for streaming or downloading
Your statutory rights are not affected.
Qualifications & exceptions
"Unless otherwise specified" leaves room for different terms where stated.
"Your statutory rights are not affected" keeps legal rights that apply to you outside these terms.
Not stated here
The page does not say what the "otherwise specified" cases are or what statutory rights exist in a given Location.
Charges & Financial Obligations · Context
Physical merchandise bought through the Services follows the Conditions of Use and terms shown at purchase
Amazon may make physical merchandise available to buy through the Services. Your purchase of physical merchandise is governed by the Amazon Conditions of Use applicable to you and any other terms presented to you at the time of purchase.
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We may make physical merchandise available for you to purchase via the Services.
and any other terms presented to you at the time of purchase
Qualifications & exceptions
This applies to physical merchandise, not to digital Content from the Store.
Not stated here
The Conditions of Use are not supplied, so returns, shipping and similar terms for merchandise are not stated here.
Charges & Financial Obligations · Company practice
Trial or promotional plans may convert automatically to a paid plan unless you cancel before they end
Amazon may offer trial or promotional Unlimited Plans, called Trial Plans. Some Trial Plans may, as communicated to you, automatically convert to a paid plan unless you cancel before the end of the Trial Plan.
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Some Trial Plans may, as communicated to you, automatically convert to a paid plan unless you cancel before the end of the Trial Plan.
Qualifications & exceptions
Only "some" Trial Plans convert automatically, and the conversion terms are "as communicated to you" for that offer.
Not stated here
The page does not say how or when you are told that a Trial Plan will convert, or what fee applies after conversion.
Charges & Financial Obligations · Context
Section 2.2 billing terms apply if Amazon bills you; a third party's terms apply if it bills you
Under "Payment; Renewal", the billing terms in section 2.2 apply if you sign up through Amazon and are billed by Amazon. If you signed up through a third party and are not billed directly by Amazon, the billing terms provided by that third party apply to you instead.
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2.2 Payment; Renewal.
If you sign up through us and are billed by us, then the billing terms described below in this section 2.2 will apply to your subscription.
If you signed up through a third party and are not billed directly by us, then the billing terms provided by the third party will apply to you.
Qualifications & exceptions
Which billing terms apply depends on who bills you.
Not stated here
A third party's billing terms are not supplied, so they are not analyzed.
Charges & Financial Obligations · Restriction or exception
If every payment method is declined, you must provide a new one promptly or the Unlimited Plan is canceled
For Unlimited Plan customers billed by Amazon, if all payment methods on file are declined, you must provide a new payment method promptly or your plan will be canceled. If you provide a new method and are successfully charged before the subscription is canceled, your new plan term is based on the original renewal or subscription date, not the date of the successful charge.
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if all payment methods we have on file for you are declined for payment of your Unlimited Plan, you must provide us a new payment method promptly or your Unlimited Plan will be canceled.
your new Unlimited Plan term will be based on the original renewal/subscription date and not the date of the successful charge
Qualifications & exceptions
This applies when all payment methods on file are declined and you are billed by Amazon.
The term date stays at the original renewal or subscription date if you are charged before cancellation.
Not stated here
"Promptly" is not defined, so how long you have is not stated.
Charges & Financial Obligations · Restriction or exception
Unlimited renews automatically unless you notify Amazon before a charge, using any payment method on record
For Unlimited Plans billed by Amazon, the plan continues automatically unless you notify Amazon before a charge that you do not want it to auto renew. You also authorize Amazon to collect the then-applicable fee and taxes using any payment method it has on record for you. Section 2.2(c) says you can cancel the auto renewal in Amazon Music Settings.
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UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU DO NOT WANT TO AUTO RENEW, YOU UNDERSTAND THAT YOUR UNLIMITED PLAN WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US TO COLLECT THE THEN-APPLICABLE FEE AND APPLICABLE TAXES FOR THE UNLIMITED PLAN, USING ANY PAYMENT METHOD WE HAVE ON RECORD FOR YOU.
Qualifications & exceptions
This applies to plans billed by Amazon; a third party's billing terms apply if a third party bills you.
The authorization covers "any payment method we have on record for you", not only the one used at sign up.
Not stated here
The page does not say how long before a charge you must notify Amazon, or in what order payment methods are tried.
Charges & Financial Obligations · Company commitment
Fee increases are communicated in advance and do not change the cost during the term; Amazon chooses the renewal plan
Fees and features of Unlimited Plans may change over time. Any increase in the fee will be communicated in advance and will not affect the cost of your Unlimited Plan during its term. Your renewal plan will be the one Amazon chooses as being closest to your Unlimited Plan. Section 1.2(a) also says Amazon will notify you in advance before any price change to your plan becomes effective.
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UNLIMITED PLAN FEES AND FEATURES MAY CHANGE OVER TIME. HOWEVER, ANY INCREASE IN THE FEE WILL BE COMMUNICATED TO YOU IN ADVANCE, AND WILL NOT AFFECT THE COST OF YOUR UNLIMITED PLAN DURING ITS TERM.
YOUR RENEWAL PLAN WILL BE THE ONE WE CHOOSE AS BEING CLOSEST TO YOUR UNLIMITED PLAN.
We will notify you in advance before any price changes to your Unlimited Plan become effective.
Qualifications & exceptions
The protection against fee increases applies "during its term" only.
Features, not just fees, may change over time.
The renewal plan is chosen by Amazon.
Not stated here
The page does not say whether a fee increase can apply when the plan renews, what "closest" means, or how far in advance the notice is given.
Charges & Financial Obligations · User right or choice
You can cancel auto renewal in Amazon Music Settings, but fees already paid are not refunded
You can cancel the auto renewal of your Unlimited Plan by visiting Amazon Music Settings and adjusting your subscription settings. If you cancel your subscription, you will not receive a refund of fees already paid. Other sections qualify this: section 5.1 gives a prorated refund if Amazon discontinues your plan and you signed up directly, and section 5.3(b) gives a refund of fees paid when someone in the EU, the UK or Brazil withdraws within 14 days of sign up.
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You may cancel the auto renewal of your Unlimited Plan by visiting
If you cancel your subscription, you will not receive a refund of any fees already paid.
Qualifications & exceptions
The no-refund sentence is limited by the refund exceptions in sections 5.1 and 5.3(b) and by third-party billing terms.
Section 5.3(a) says cancellation takes effect at the end of the term.
Not stated here
A third party's cancellation and refund terms are not supplied.
Charges & Financial Obligations · Company commitment
Amazon may change or discontinue the Services at any time; a discontinued direct Unlimited Plan gets a prorated refund
Amazon may change, suspend or discontinue the Services, or any part of them, at any time. If Amazon discontinues your Unlimited Plan and you signed up directly through Amazon, it will give you a prorated refund of any fees paid for the plan. If you signed up through a third party, you may need to contact the third party to receive a refund, if any, under its policies.
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We may change, suspend, or discontinue the Services, or any part of them, at any time.
If we discontinue your Unlimited Plan, and you signed up directly through us, we will give you a prorated refund of any fees paid for your Unlimited Plan.
If you signed up through a third party, you may need to contact the third party to receive a refund, if any, under its policies.
Qualifications & exceptions
The prorated refund applies when Amazon discontinues your Unlimited Plan and you signed up directly; it is not stated for other changes or for suspension of the Services.
For third-party sign-ups the page only says you may need to contact the third party.
Not stated here
The page does not say how the prorated refund is calculated or when it is paid, or whether suspending a Service gives any refund.
Charges & Financial Obligations · User right or choice
If you signed up directly you can cancel at any time, effective at the end of the term, with no refund
If you signed up directly through Amazon, you may cancel your Unlimited Plan at any time, with effect to the end of its term, by using Amazon Music Settings, by contacting Amazon customer service, or by any other cancellation method Amazon makes available to you. Payment, if any, is non-refundable even if you did not use the Services. The page gives refunds in a few other situations: section 5.1 for a discontinued plan, and section 5.3(b) for the 14-day withdrawal in the EU, the UK and Brazil.
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5.3 Cancellation by You.
If you signed up directly through us, you may cancel your Unlimited Plan at any time with effect to the end of its term by visiting your
or by contacting Amazon customer service, or by using any other cancellation method that we make available to you.
Payment, if any, is non-refundable, even if you did not use the Services.
Qualifications & exceptions
Cancellation takes effect at the end of the term, so access can continue until then.
The no-refund statement is limited by the refund exceptions in sections 5.1 and 5.3(b).
Not stated here
The length of an Unlimited Plan's term is not stated here.
Charges & Financial Obligations · User right or choice
In the EU, the UK or Brazil you can withdraw within 14 days of sign up and get any fee refunded
If your Location is in the European Union, the United Kingdom or Brazil, you may cancel your Unlimited Plan by communicating your withdrawal within 14 days of sign up, and if you paid any fee Amazon will refund it. This is an exception to the general rule that payment is non-refundable. "Location" is the country of residence defined in the opening paragraph.
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If your Location is in the European Union, the United Kingdom, or Brazil, you may cancel your Unlimited Plan by communicating your withdrawal within 14 days of sign up, and if you paid any fee, we will refund it
depending on your country of residence (your “Location”)
Qualifications & exceptions
The withdrawal right applies only if your Location is in the EU, the UK or Brazil, and only within 14 days of sign up.
Not stated here
The page points to a separate cancellation-information page for how to withdraw, which is not supplied.
The page does not say whether this right applies to third-party sign-ups.
If you signed up through a third party, you may need to contact it to cancel or get any refund
If you signed up through a third party, you may need to contact that third party to cancel or to receive a refund, if any, under its policies.
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If you signed up through a third party, you may need to contact the third party to cancel or receive a refund, if any, under its policies.
Qualifications & exceptions
The page says "may need to", not that Amazon cannot help.
Not stated here
The third party's policies are not supplied, so any refund right is unknown.
Charges & Financial Obligations · Company practice
Unlimited fees can change, with advance notice of price changes; taxes are not included unless stated
If you subscribe to an Unlimited Plan directly through Amazon, the fees are described on detail pages and Help Pages. Amazon may change the Unlimited Plans and their fees from time to time and says it will notify you in advance before any price change to your Unlimited Plan becomes effective. The amount of the fee and the next due date are available in your Amazon Music Settings. Unless legally required, the price stated does not include taxes that Amazon may charge. If you are billed by a third party instead, the third party should charge applicable taxes if legally required. Elsewhere the page says an increase in the fee will not affect the cost of your Unlimited Plan during its term (sections 2.2(b) and 6.2).
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If you subscribe to an Unlimited Plan directly through us, the applicable subscription fees are described in our detail pages and Help Pages.
From time to time, we may change the Unlimited Plans, as well as the applicable fees for those plans. We will notify you in advance before any price changes to your Unlimited Plan become effective.
Unless legally required, the price stated does not include any taxes that we may charge.
In case of third-party billing, the third party should, if legally required, charge you any applicable taxes.
The amount of the fee and the next due date are available in your
Qualifications & exceptions
The fee description applies to plans taken "directly through us"; third-party billing follows the third party's terms.
The advance-notice commitment is for price changes to your Unlimited Plan; taxes are excluded from the stated price "unless legally required".
The no-effect-during-the-term statements in sections 2.2(b) and 6.2 limit when an increase reaches you.
Not stated here
The page does not say how far in advance or in what manner you will be notified of a price change.
The length of a plan's "term" is not given in these terms.
Charges & Financial Obligations · Restriction or exception
Unlimited payments are non-refundable except in the cases the terms list
The page says payment for an Unlimited Plan is non-refundable except as described in section 5.1, in section 5.3, or, if you signed up through a third party and are not billed directly by Amazon, in the third party's billing terms. Section 5.1 gives a prorated refund of fees paid if Amazon discontinues your Unlimited Plan and you signed up directly. Section 5.3(a) repeats that payment is non-refundable even if you did not use the Services, and section 5.3(b) gives people in the European Union, the United Kingdom or Brazil a refund of any fee paid if they withdraw within 14 days of sign up. Section 5.2 adds that if your access is restricted, suspended or terminated you may not receive a refund.
Supporting quotations
Payment is non-refundable, except as described in section 5.1; section 5.3; or, if you signed up through a third party and are not billed directly by us, as described in the billing terms provided by the third party.
Qualifications & exceptions
The refund exceptions are limited to those in section 5.1, section 5.3 and the third party's own billing terms.
The prorated refund applies only to discontinuation of your Unlimited Plan by Amazon and only if you signed up directly; the 14-day withdrawal refund applies only if your Location is in the EU, the UK or Brazil.
Not stated here
A third party's billing terms are not supplied, so any refund rights they give are unknown.
The page does not describe refunds in any case other than those named.
related (model-proposed): In the EU, the UK or Brazil you can withdraw within 14 days of sign up and get any fee refunded — references: The fee section also points to section 5.3; its subsection (b) is the refund of any fee paid after a withdrawal within 14 days in the EU, the UK or Brazil, while subsection (a) repeats the no-refund rule and (c) sends third-party sign-ups to the third party.
Charges & Financial Obligations · Company practice
Upgrades take effect immediately and are charged; downgrades take effect at the end of the current term
If you upgrade your Unlimited Plan, the upgrade takes effect immediately, Amazon charges the applicable fee, and the term of your plan may be extended as described when you upgrade. If you downgrade, unless otherwise specified the downgrade takes effect at the end of the term of your existing plan.
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If you upgrade your Unlimited Plan, the upgrade will take effect immediately, we will charge you the applicable fee, and the term of your Unlimited Plan may be extended, as described at the time you upgrade your Unlimited Plan.
If you downgrade your Unlimited Plan, unless otherwise specified, the downgrade will take effect at the end of the term of your existing Unlimited Plan.
Qualifications & exceptions
An upgrade's term extension is "as described at the time you upgrade", so it can vary.
A downgrade takes effect at the end of the existing term "unless otherwise specified".
Not stated here
The page does not say how the upgrade charge is calculated or whether unused time on the old plan is credited.