With your permission, Amazon may pass your payment and contact details to skill sellers
When you buy from the provider of a Third-Party Service (for example ordering food through a restaurant's skill) using payment information stored in your Amazon account, Amazon may, with your permission, share your payment information (such as account number, expiration date and billing address) with third-party payment processors designated by that provider to complete the transaction. With your permission, Amazon may also share with the provider the Amazon account information needed to complete the transaction, which may include your name, email address, shipping address and phone number, billing address and phone number, and the last four digits of your payment method.
Supporting quotations
If you purchase products or services from the provider of a Third-Party Service (for example, if you order food through a restaurant’s skill) using payment information stored in your Amazon account, with your permission we may share with third-party payment processors (designated by that Third-Party Service provider) your payment information (e.g., account number, expiration date, and billing address), to complete the transaction.
With your permission we may also share with the provider of a Third-Party Service your Amazon account information necessary to complete a transaction, which may include your name, email address, shipping address and phone number, billing address and phone number, and the last four digits of your payment method.
Qualifications & exceptions
Sharing is conditioned on your permission and on the purpose of completing the transaction.
Full payment details go to the payment processor designated by the provider; the provider itself receives account details and only the last four digits of the payment method.
Not stated here
How your permission is asked for, and how the provider and processor use the data, is not stated here.
Charges & Financial Obligations · Context
Return, refund and cancellation rules for Alexa purchases sit in a separate FAQ
For more information on Amazon-Processed Purchases, including applicable terms, return and refund policies, and how to cancel subscriptions, the terms point you to the Alexa and Alexa Device FAQs. That page was not supplied, so its return and refund rules are not part of this analysis.
Supporting quotations
including applicable terms, return and refund policies, and how to cancel subscriptions.
Qualifications & exceptions
The FAQ is described as including applicable terms, not only general help.
Not stated here
The Alexa and Alexa Device FAQs were not supplied; their return, refund and cancellation terms are unknown here.
Data Access & Collection · Company practice
Alexa software reports device and usage data, including location, possibly stored abroad
The Alexa Software sends Amazon information about your use of Alexa, your Alexa Interactions, and your Alexa Enabled Products and Auxiliary Products, such as device type, name, features, status, network connectivity, software performance and location. This information may be stored on servers outside the country where you live. Amazon says it will handle any information it receives in accordance with the Amazon.com Privacy Notice.
Supporting quotations
The Software will provide Amazon with information about your use of Alexa, your Alexa Interactions, and your Alexa Enabled Products and Auxiliary Products (such as device type, name, features, status, network connectivity, software performance, and location).
This information may be stored on servers outside the country in which you live.
We will handle any information we receive in accordance with the
“Software” means all software that we make available to you for use in connection with Alexa.
Qualifications & exceptions
Collection is stated as something the Software will do, not as optional.
Handling is governed by the Amazon.com Privacy Notice.
Not stated here
The Amazon.com Privacy Notice was not supplied, so how this information is handled under it is unknown here.
Use & Processing · Company practice
Alexa's AI models are trained on sources including content from use of Amazon services
Alexa uses machine learning models to interpret and respond to your requests. Amazon trains these models and produces responses using a variety of data sources, including Amazon content, content from the use of Amazon's services, content licensed from third parties, and content publicly available on the internet. Responses may be based in part on patterns in that training data.
Supporting quotations
Alexa uses machine learning models to interpret and provide responses to your requests.
We use a variety of data sources to train these models and provide responses to your requests, including Amazon content, content from the use of our services, content licensed from third parties, and content publicly available on the internet.
Alexa’s machine learning models may produce content that is based, in part, on patterns in data used to train these models.
Qualifications & exceptions
The list of training sources is introduced with "including", so it is not exhaustive.
Not stated here
The terms do not say whether you can opt out of your own use being used as a training source.
Legal Rights & Agreement Rules · Restriction or exception
Alexa can be wrong or take the wrong action, with no accuracy guarantee
Alexa may give responses that do not represent Amazon's views, and may get things wrong, including failing to take an action you asked for or taking a different action. Amazon does not guarantee that Alexa or its functionality or content, including traffic, health or stock information, is accurate, reliable, always available or complete. You may encounter content you find inaccurate, offensive, indecent or objectionable, and Amazon says it has no responsibility or liability for such content.
Supporting quotations
Alexa may provide responses that do not represent Amazon’s views.
Alexa may also get things wrong, including by failing to take a requested action or taking an action different from what you requested.
We do not guarantee that Alexa or its functionality or content (including traffic, health, or stock information) is accurate, reliable, always available, or complete.
Amazon has no responsibility or liability for such content.
Qualifications & exceptions
The disclaimer expressly names traffic, health and stock information.
Account & Service Control · Permission or license
Amazon can change, suspend or discontinue Alexa or any feature without notice
Amazon may change, suspend or discontinue Alexa, or any part of it, including Third-Party Services and Premium Features, at any time and without notice.
Supporting quotations
We may change, suspend, or discontinue Alexa, or any part of it, including any Third-Party Services or Premium Features, at any time without notice.
Qualifications & exceptions
Expressly covers Premium Features and Third-Party Services; refunds for terminated Alexa Subscriptions are addressed separately in the Subscription Schedule.
Legal Rights & Agreement Rules · Permission or license
Amazon can rewrite these terms by posting them; continued use means you accept
Amazon may amend any of the Agreement's terms at its sole discretion by posting revised terms on the Amazon.com website. If you keep using Alexa after the revised Agreement's effective date, you are treated as accepting the new terms. The terms do not promise any direct notice to you of the change.
Supporting quotations
We may amend any of this Agreement’s terms at our sole discretion by posting the revised terms on the Amazon.com website.
Your continued use of Alexa after the effective date of the revised Agreement constitutes your acceptance of the terms.
Qualifications & exceptions
Changes take effect through posting on Amazon.com; acceptance is by continued use after the effective date.
Account & Service Control · Restriction or exception
Alexa is operated in the United States and may be restricted elsewhere
Alexa is operated in the United States, and Amazon may restrict access to Alexa or certain Alexa features from other locations.
Supporting quotations
Alexa is operated in the United States. We may restrict access to Alexa or certain Alexa features from other locations.
Account & Service Control · Permission or license
Amazon can cut off your Alexa access without notice, and breach can mean no refund
Amazon may terminate your access to Alexa at its discretion without notice, except where applicable law requires notice. Separately, your rights under the Agreement end automatically, without notice, if you fail to comply with any of its terms; in case of such termination, Amazon may immediately revoke your access without refunding any fees. Amazon not enforcing strict compliance does not waive its rights.
Supporting quotations
We may terminate your access to Alexa at our discretion without notice (except as may be required by applicable law).
Your rights under this Agreement will automatically terminate without notice if you fail to comply with any of its terms.
In case of such termination, Amazon may immediately revoke your access to Alexa without refund of any fees.
Amazon’s failure to insist upon or enforce your strict compliance with this Agreement will not constitute a waiver of any of its rights.
Qualifications & exceptions
Notice may be required where applicable law requires it.
The no-refund sentence follows the automatic termination for non-compliance; "such termination" is read most directly as that case.
Not stated here
Whether the no-refund rule also covers a discretionary termination when you have not breached is not stated clearly; for Alexa Subscriptions the Subscription Schedule promises a prorated refund for discretionary termination.
Cross-references
contrast (model-proposed): If Amazon ends your subscription you get a prorated refund, unless it cites misconduct — contrast: The general termination term lets Amazon revoke Alexa access without refunding fees, while the Subscription Schedule promises a prorated refund when Amazon terminates an Alexa Subscription at its discretion, except for misconduct it determines. They pull in different directions on refunds; for Alexa Subscriptions the schedule's specific refund rule is the more detailed statement. Not a legal finding.
Legal Rights & Agreement Rules · Procedure
Alexa disputes follow the Amazon.com Conditions of Use dispute and law terms
Any dispute or claim arising from or relating to this Agreement or Alexa is subject to the dispute resolution, governing law, disclaimer of warranties, limitation of liability and all other terms in the Amazon.com Conditions of Use. The Conditions of Use were not supplied, so what those dispute terms require is not explained here.
Supporting quotations
Any dispute or claim arising from or relating to this Agreement or Alexa is subject to the dispute resolution, governing law, disclaimer of warranties, limitation of liability, and all other terms in the
Qualifications & exceptions
Covers any dispute or claim arising from or relating to the Agreement or Alexa.
Not stated here
The Amazon.com Conditions of Use were not supplied; their dispute resolution method and governing law are unknown here.
Legal Rights & Agreement Rules · Restriction or exception
Amazon's total liability for Alexa claims is capped at $50
Unless applicable law requires otherwise, the combined liability of Amazon, its licensors and its service providers for any claim arising from or relating to this Agreement or your use of Alexa will not exceed fifty dollars ($50). This cap is in addition to, and does not limit, the disclaimer of warranties and limitation of liability terms in the Amazon.com Conditions of Use.
Supporting quotations
and unless otherwise required by applicable law, in no event will our or our licensors’ or our service providers’ aggregate liability with respect to any claim arising from or relating to this Agreement or your use of Alexa exceed fifty dollars ($50).
Without limiting the Disclaimer of Warranties and Limitation of Liability terms in the
Qualifications & exceptions
Unless otherwise required by applicable law.
Covers Amazon, its licensors and its service providers, in aggregate.
Not stated here
The Conditions of Use limitation terms that also apply were not supplied.
Legal Rights & Agreement Rules · Context
An unenforceable term is severed and the rest of the Agreement still applies
If any term of the Agreement is found invalid, void or unenforceable, that part is treated as severable and does not affect the validity and enforceability of the remaining terms.
Supporting quotations
If any term or condition of this Agreement is deemed invalid, void, or for any reason unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining term or condition.
Legal Rights & Agreement Rules · Context
Alexa calling and messaging are provided by Amazon affiliate AMCS under a separate schedule
AMCS LLC, an Amazon affiliate, may offer Alexa-related communication services, such as sending and receiving messages and calls, connecting with other Alexa users, and placing outbound calls to phone numbers ("Alexa Communication"). The Alexa Communication Schedule is part of the Alexa Terms of Use, and you agree to it when you register for or use Alexa Communication. Your use is also subject to the Alexa Communication Usage Guidelines, which are part of the schedule. Other AMCS services are not covered by this schedule and may have other terms.
Supporting quotations
AMCS LLC (“AMCS”), an affiliate of Amazon, may offer you certain Alexa-related communication services, such as the ability to send and receive messages and calls and connect with other Alexa users, and the ability to place outbound calls to phone numbers (collectively, “Alexa Communication”).
This schedule is part of the Alexa Terms of Use and you agree to these terms when you register for or use Alexa Communication.
which are part of this schedule.
AMCS and its affiliates may offer services other than Alexa Communication, which are not covered by this schedule and may be subject to other terms.
Qualifications & exceptions
Applies when you register for or use Alexa Communication.
Other AMCS services are outside this schedule.
Not stated here
The Alexa Communication Usage Guidelines were not supplied.
Retention & Deletion · Company practice
Your Alexa messages and call requests are kept in the cloud and used to improve services
Under the Alexa Communication Schedule, your messages, communication requests (such as "Alexa, call Mom") and related interactions are Alexa Interactions. Amazon processes and retains them and related information in the cloud to respond to your requests, to provide extra functionality such as speech-to-text transcription and the reverse, and to improve its services. Amazon also stores your messages in the cloud so they are available in the Alexa App and on select Alexa Enabled Products.
Supporting quotations
Your messages, communications requests (e.g., “Alexa, call Mom”), and related interactions are “Alexa Interactions,” as described in the Alexa Terms of Use.
Amazon processes and retains your Alexa Interactions and related information in the cloud in order to respond to your requests (e.g., “Send a message to Mom”), to provide additional functionality (e.g., speech to text transcription and vice versa), and to improve our services.
We also store your messages in the cloud so that they’re available on your Alexa App and select Alexa Enabled Products.
“Alexa Interactions” means all information related to your use of Alexa and Alexa Enabled Products
Qualifications & exceptions
Messages and communication requests fall within the broad Alexa Interactions definition, so the general recording and retention terms also reach them.
Improving Amazon's services is one of the stated purposes.
Not stated here
No retention period for messages is stated.
Security & Safeguards · Company practice
Enhanced calling features decrypt your calls in Amazon's cloud, without keeping call audio
You can enable enhanced communication features, such as group Drop In, in the Alexa App. When they are enabled, Amazon decrypts, processes and then re-encrypts your audio and video calls in the cloud. Amazon states that it does not retain the audio or any information about the content of your calls. You or other participants may also ask Alexa for help during a call, such as "Alexa, volume up" or "Alexa, hang up".
Supporting quotations
You can enable enhanced communication features, such as group Drop In, in the Alexa App.
When enabled, we will de-crypt, process, and then re-encrypt your audio and video calls in the cloud.
We do not retain the audio or any information about the content of your calls.
You or other call participants may be able to ask Alexa to help with certain functions during a call
Qualifications & exceptions
Cloud decryption applies when enhanced communication features are enabled.
The no-retention statement covers call audio and information about call content.
Not stated here
The terms do not say whether the no-retention statement is limited to calls made with enhanced features or covers all calls; how in-call Alexa requests are handled is not separately stated.
Sharing & Disclosure · Company practice
Some Alexa calling services use third-party providers who receive details like phone numbers
Certain Alexa Communication services are provided by Amazon's third-party service providers, and Amazon may give them information, such as telephone numbers, to provide those services. Alexa Communication is only available on select Alexa Enabled Products, and features may vary.
Supporting quotations
Certain Alexa Communication services are provided by our third-party service providers, and we may provide them with information, such as telephone numbers, to provide those services.
Alexa Communication is only available on select Alexa Enabled Products, and features may vary.
Qualifications & exceptions
Purpose limited to providing the communication services.
Telephone numbers are an example; other information may also be provided.
Not stated here
The providers are not named.
Sharing & Disclosure · Company practice
Registering for Alexa calling exposes your name and number to other users
To register for Alexa Communication you provide your phone number, which AMCS verifies by SMS (carrier charges may apply). Other users who know your contact details can contact you through Alexa Communication. Your registration name and contact details may be used to identify you to other users, for example when you message someone who does not already have your details, and your phone number may appear as caller ID on your outbound calls to phone numbers.
Supporting quotations
You provide your phone number when registering for Alexa Communication. AMCS will verify this number by sending you an SMS message (carrier charges may apply).
Other users who know your contact details will be able to contact you using Alexa Communication.
Your registration name and contact details may be used to identify you to other users, such as when you send a message to a recipient who does not already have your contact details.
Your phone number also may be displayed as a caller ID on your outbound calls to phone numbers.
Qualifications & exceptions
Carrier charges may apply to the verification SMS.
Not stated here
Whether you can hide your number or name from other users is not stated here.
Data Access & Collection · Company practice
Amazon periodically imports your contacts and analyzes who you talk to most
For Alexa Communication, Amazon will periodically import and store your contacts. It uses information about your contacts and connections, including who you communicate with most, to provide and improve its services, for example to work out which "Bill" you mean when you say "Alexa, call Bill".
Supporting quotations
Amazon will periodically import and store your contacts to improve your Alexa Communication experience.
Amazon uses information about your contacts and connections, including who you communicate with the most, to provide and improve our services.
Qualifications & exceptions
Purpose stated: to improve your Alexa Communication experience and to provide and improve services.
Not stated here
The terms do not say how to stop the import or delete imported contacts.
Legal Rights & Agreement Rules · Restriction or exception
Alexa calling cannot reach 911 or other emergency services
Alexa Communication is not a replacement for traditional phone or mobile service and does not function as one. You acknowledge that you cannot use it to reach emergency services such as 911, and it is not designed to send or receive emergency communications to police, fire, hospitals or any service connecting to a public safety answering point. You should make sure you can reach emergency services through a mobile phone, landline or other service.
Supporting quotations
Alexa Communication is not a replacement for traditional two-way telephone or mobile phone service, and does not function as such.
You acknowledge that you cannot use Alexa Communication to access emergency services, such as 911.
You should ensure you can contact your relevant emergency services providers through a mobile, landline telephone, or other service.
Qualifications & exceptions
The statement is made for Alexa Communication; the separate optional Emergency Assist feature mentioned under Premium Features is not described in the supplied text.
Not stated here
Terms for Emergency Assist were not supplied, so how it relates to this limit is unknown.
Sharing & Disclosure · Company practice
Drop In lets permitted people connect to your device instantly, household-wide
Drop In is optional. It lets users with Drop In permission connect instantly to your Alexa Enabled Products for a voice or video chat without you having to do anything. Permission spreads by household: if you grant Drop In permission to yourself, everyone in your household also gets it, and if you grant it to a contact, everyone in that contact's household also gets it. Users with permission may see an indicator showing whether your device has been recently active, based on your Alexa Interactions and the motion sensors on Echo Show.
Supporting quotations
The optional Drop In feature allows permissioned users to instantly connect to your Alexa Enabled Products for a voice or video chat without you needing to take any action.
If you grant Drop In permission to yourself, anyone in your household also receives Drop In permission; and if you grant Drop In permission to a contact, anyone in that contact’s household also receives Drop In permission.
Users with Drop In permission may see an indicator to let them know if your device has been recently active. This indicator is based on your Alexa Interactions and motion sensors on Echo Show.
Qualifications & exceptions
Drop In is optional and works only for users you have given permission.
Granting permission to one contact extends it to everyone in that contact's household.
Charges & Financial Obligations · Permission or license
Alexa calling is free for now, but fees or limits may be added and carrier data charges apply
AMCS does not currently charge fees for Alexa Communication, but reserves the right to limit use of certain services or features, including by adding subscription or other fees. You and/or the people you call or message may have to pay carrier fees for data usage, and AMCS has no responsibility for those fees.
Supporting quotations
AMCS does not currently charge fees for Alexa Communication, but reserves the right to place limitations on use of certain services or features, including subscription or other fees.
You and/or the recipient of your calls or messages may be required to pay carrier fees for data usage. AMCS has no responsibility for such fees.
Qualifications & exceptions
"Currently" free; future fees or limitations are reserved.
Not stated here
No notice period for introducing fees is stated in this schedule.
Charges & Financial Obligations · Context
The Subscription Schedule covers any subscription or free trial started through Alexa
The Alexa Subscription Schedule is part of the Alexa Terms of Use. You agree to it when you buy or start a free trial of a subscription for a Premium Feature, or otherwise make an Amazon-Processed Purchase of, or start a free trial of, a subscription through Alexa. Each of these is an "Alexa Subscription".
Supporting quotations
This schedule is part of the Alexa Terms of Use and you agree to these terms when you purchase or start a free trial of a subscription for a Premium Feature or you otherwise make an Amazon-Processed Purchase for, or start a free trial of, a subscription through Alexa (each, an “Alexa Subscription”).
Qualifications & exceptions
Free trials are included, not only paid subscriptions.
Charges & Financial Obligations · Restriction or exception
Alexa subscription prices can change each period and fees are non-refundable
Subscription fees for each Alexa Subscription are shown at purchase or when you begin a free trial, and can be viewed in Your Memberships and Subscriptions. Fees may change from time to time, taking effect at the start of the next subscription period. Fees may be subject to tax and are non-refundable except as expressly set out in these terms. You need a current, valid payment method to sign up and pay.
Supporting quotations
The subscription fees for each Alexa Subscription are stated at the point of purchase, or when you begin a free trial, and can be viewed by visiting
Subscription fees may change from time to time, effective as of the beginning of the next subscription period.
Subscription fees may be subject to tax and are non-refundable except as expressly set forth in these terms.
You will need a current, valid payment method to sign up and pay for an Alexa Subscription.
Qualifications & exceptions
Price changes take effect from the beginning of the next subscription period.
Non-refundable except as expressly set out in these terms (for example, the prorated refund when Amazon terminates a subscription at its discretion).
Not stated here
The schedule does not state how or whether you are notified of a price change before it takes effect.
Charges & Financial Obligations · Procedure
Alexa subscriptions auto-renew and can be charged to any payment method on file
Unless you tell Amazon before a charge that you want to cancel or not auto-renew, an Alexa Subscription continues automatically. You authorize Amazon to collect the then-applicable fee and taxes using any payment method it has on record for you, without notice unless applicable law requires it. If you signed up through a third party and are not billed directly by Amazon, the third party's billing terms apply instead.
Supporting quotations
Unless you notify us before a charge that you want to cancel or do not want to auto-renew an Alexa Subscription, that Alexa Subscription will automatically continue and you authorize us (without notice to you, unless required by applicable law) to collect the then-applicable fee and any applicable taxes, using any payment method we have on record for you.
If you signed up for your Alexa Subscription through a third party and are not billed directly by us, then the billing terms provided by the third party will apply to your Alexa Subscription.
Qualifications & exceptions
Charges can go to any payment method on record, not only the one used to sign up.
No advance notice of renewal charges unless required by applicable law.
Third-party billing terms apply if you signed up through a third party and are not billed directly by Amazon.
Not stated here
The third party's billing terms were not supplied.
Charges & Financial Obligations · Procedure
If every payment method is declined, the subscription is canceled unless you add a new one
If all payment methods Amazon has on record for you are declined for the subscription fee, your Alexa Subscription will be canceled unless you provide a new payment method. If you do provide one and are charged successfully before cancellation, your new subscription period runs from the original renewal date, not from the date of the successful charge.
Supporting quotations
If all payment methods we have on record for you are declined for the payment of the applicable subscription fees, your Alexa Subscription will be canceled unless you provide us with a new payment method.
If you provide us with a new payment method and are successfully charged before your Alexa Subscription is canceled, your new subscription period will be based on the original renewal date and not the date of the successful charge.
Qualifications & exceptions
A late successful charge does not extend the period; it keeps the original renewal date.
Not stated here
How long you have to supply a new payment method before cancellation is not stated.
Charges & Financial Obligations · Procedure
Subscriptions started through a third party follow that party's billing, cancellation and refund rules
If you signed up for an Alexa Subscription through a third party and Amazon does not bill you directly, the third party's billing terms apply to it. To cancel such a subscription or get any refund, you may need to contact the third party, under its own policies.
Supporting quotations
If you signed up for your Alexa Subscription through a third party and are not billed directly by us, then the billing terms provided by the third party will apply to your Alexa Subscription.
If you signed up for an Alexa Subscription through a third party, you may need to contact the third party to cancel your Alexa Subscription or receive any refund under its applicable policies.
Qualifications & exceptions
Billing terms switch to the third party's only if you are not billed directly by Amazon.
Not stated here
The third party's billing, cancellation and refund policies were not supplied.
Free trials turn into paid subscriptions unless you cancel during the trial
Amazon may offer free trials of certain Alexa Subscriptions to eligible customers, and may consider your subscription history when deciding whether you are eligible. At the end of the free trial, your subscription automatically converts to the applicable paid plan. To avoid being converted to a paid recurring subscription, you must cancel or turn off auto-renewal during the free trial period.
Supporting quotations
We may offer a free trial to certain Alexa Subscriptions to eligible customers from time to time. We may consider your subscription history when determining whether you’re eligible for a free trial for an Alexa Subscription.
At the end of your free trial period, your subscription will be automatically converted to the applicable paid subscription plan.
If you don’t want to convert to a paid recurring subscription, you must cancel or turn off auto-renewal for that Alexa Subscription during the free trial period.
Qualifications & exceptions
Cancellation must happen during the trial period to avoid conversion.
Eligibility may depend on your subscription history.
Charges & Financial Obligations · User right or choice
You can cancel an Alexa subscription anytime, but it runs to period end with no refund
You may cancel an Alexa Subscription at any time by calling Amazon Customer Service, or manage or cancel it in Your Memberships and Subscriptions. Each Alexa Subscription must be managed or canceled individually. Unless Amazon indicates otherwise, cancellation takes effect at the end of your current subscription period, and you will not receive a refund of fees already paid.
Supporting quotations
You may cancel an Alexa Subscription by calling Amazon Customer Service at any time.
You must individually manage or cancel each Alexa Subscription.
Unless we indicate otherwise, any cancellation will be effective as of the end of your then current subscription period and you will not receive a refund of any fees already paid.
Qualifications & exceptions
Unless Amazon indicates otherwise, cancellation is effective at the end of the current period.
Each subscription must be canceled individually.
Charges & Financial Obligations · Company commitment
If Amazon ends your subscription you get a prorated refund, unless it cites misconduct
Amazon, and for an Alexa Subscription to a Third-Party Service also that service's operator, may terminate any Alexa Subscription at its discretion without notice. If Amazon does so, it will give you a prorated refund based on the number of days remaining in your subscription. However, there is no refund for a termination related to conduct that Amazon determines, in its discretion, violates the Agreement or any applicable law, involves fraud or misuse of the subscription, or is harmful to Amazon's interests or another user. This prorated refund is one of the express exceptions to the general rule that subscription fees are non-refundable. Amazon not enforcing strict compliance does not waive its rights.
Supporting quotations
We (and, for any Alexa Subscription to a Third-Party Service, the operator of that service) may terminate any Alexa Subscriptions at our discretion without notice.
If we do so, we will give you a prorated refund based on the number days remaining in your subscription.
However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates this Agreement or any applicable law, involves fraud or misuse of the subscription, or is harmful to our interests or another user.
Our failure to insist upon or enforce your strict compliance with this Agreement will not constitute a waiver of any of our rights.
Subscription fees may be subject to tax and are non-refundable except as expressly set forth in these terms.
Qualifications & exceptions
The misconduct exception turns on Amazon's own determination, in its discretion, and includes conduct harmful to Amazon's interests.
The refund promise is stated for termination by "we"; a refund when a third-party operator terminates is not expressly stated.
Not stated here
Whether a prorated refund is owed when the operator of a Third-Party Service, rather than Amazon, terminates the subscription is not stated.
For subscriptions to other Amazon services, that service's terms win in a conflict
If your Alexa Subscription is to another Amazon service, such as Amazon Music Unlimited, that service's terms of use add further terms to your subscription. If this Agreement conflicts with the other service's terms of use, the other service's terms control with respect to that service.
Supporting quotations
For any Alexa Subscription to another Amazon service (such as Amazon Music Unlimited), please see the terms of use for that service for additional terms that apply to your subscription.
In the event of a conflict between this Agreement and the terms of use for another Amazon service, the terms of use for the other service will control with respect to that service.
Qualifications & exceptions
The priority rule applies only to the other Amazon service, not to Alexa generally.
Not stated here
The other Amazon services' terms of use were not supplied.
Legal Rights & Agreement Rules · Context
The Alexa agreement bundles these terms with linked Amazon policies
These Alexa Terms of Use (last updated May 14, 2026) are an agreement between you and Amazon.com Services LLC together with its affiliates. The "Agreement" is not just this page: it also includes the attached schedules (the Alexa Communication Schedule and the Alexa Subscription Schedule), the Amazon.com Privacy Notice, the Amazon.com Conditions of Use, the Alexa and Amazon Devices Acceptable Use Policy, and other applicable rules, policies and terms posted on Amazon.com, available through the Alexa App, or provided with Alexa Enabled Products. Only this page and its two schedules were supplied for this analysis; the linked documents are named but their content is not explained here.
Supporting quotations
This is an agreement between you and Amazon.com Services LLC (with its affiliates, “Amazon,” “we,” “us,” or “our”).
and the other applicable rules, policies, and terms posted on the Amazon.com website, available through your Alexa App, or provided with Alexa Enabled Products (collectively, this “Agreement”).
including the attached schedules
Last Updated: May 14, 2026
Qualifications & exceptions
The catch-all also pulls in other rules, policies and terms posted on Amazon.com, in the Alexa App or provided with Alexa Enabled Products, without listing them.
Not stated here
The Privacy Notice, Conditions of Use, Acceptable Use Policy and the other posted rules were not supplied, so their terms are not analyzed here.
Account & Service Control · Procedure
Using Alexa accepts the terms for you and everyone using Alexa on your account
You accept the whole Agreement simply by using Alexa, and that acceptance is made on behalf of yourself and every other person who uses Alexa under your account (for example, household members). If you do not accept the Agreement, you may not use Alexa.
Supporting quotations
By using Alexa, you agree to the terms of this Agreement on behalf of yourself and all other persons who use Alexa under your account.
If you do not accept the terms of this Agreement, then you may not use Alexa.
Qualifications & exceptions
Acceptance covers all other persons who use Alexa under your account, not only the account holder.
Legal Rights & Agreement Rules · Context
"Alexa" includes third-party skills, software, the app and support
The terms define "Alexa" broadly: it covers Amazon's Alexa services including Third-Party Services, digital content, Software, the Alexa App, and support and related services. A Third-Party Service is any Alexa skill or other service or application provided by a third party that Amazon makes available on or through Alexa. An Alexa Enabled Product is any product or application that gives access to Alexa (such as Echo devices and the Alexa App); an Auxiliary Product is anything you can operate with an Alexa Enabled Product, such as smart lights, switches and thermostats. Software means all software Amazon makes available for use with Alexa, and the Alexa App is Amazon's app or website for accessing Alexa and its settings.
Supporting quotations
“Alexa” means Amazon’s Alexa services, which include Third-Party Services, digital content, Software, the Alexa App, and support and other related services.
“Alexa App” means the app or website provided by Amazon that provides access to Alexa, Alexa’s settings, Alexa-related content, and other information.
“Alexa Enabled Product” means any product or application that enables access to Alexa, such as Amazon Echo devices and the Alexa App.
“Auxiliary Product” means any product you can interact with or operate using an Alexa Enabled Product, including smart home devices such as lights, switches, and thermostats.
“Software” means all software that we make available to you for use in connection with Alexa.
“Third-Party Service” means any Alexa skill or other service or application provided by a third party that we make available to you for use on or through Alexa.
Qualifications & exceptions
Because "Alexa" includes Third-Party Services, rules stated for Alexa also reach skills provided by third parties.
Data Access & Collection · Context
"Alexa Interactions" covers your voice, inputs, sensor data and third-party information
"Alexa Interactions" is defined as all information related to your use of Alexa and Alexa Enabled Products. It expressly includes your voice and other inputs, the responses Alexa gives you, sensory data from your Alexa Enabled Products, information Amazon receives in connection with Third-Party Services and Auxiliary Products you use, and information and content you provide or receive through the Alexa App. Later terms about recording, storing and using Alexa Interactions apply to this whole category.
Supporting quotations
“Alexa Interactions” means all information related to your use of Alexa and Alexa Enabled Products, including your voice and other inputs, responses provided to you through Alexa, sensory data from your Alexa Enabled Products, information we receive in connection with Third-Party Services and Auxiliary Products you use, and information and content you provide or receive through the Alexa App.
Qualifications & exceptions
The list is introduced with "including", so it gives examples of a broader category of all information related to your use of Alexa.
Alexa needs a compatible product and internet; some features cost extra or vary by area
To access and use Alexa you need an Alexa Enabled Product and an internet connection. Some Alexa services may not be available in all areas or on all Alexa Enabled Products, and some may require separate fees or subscriptions.
Supporting quotations
An Alexa Enabled Product and internet connection are required to access and use Alexa.
Some Alexa services may not be available in all areas or on all Alexa Enabled Products and may require separate fees or subscriptions.
Qualifications & exceptions
Availability and fees are stated as possibilities ("may"), not as applying to every service.
Content & IP Rights · Restriction or exception
Alexa is for personal, non-commercial use under the Acceptable Use Policy
You may use Alexa only for personal and non-commercial purposes, and your use must comply with the Alexa and Amazon Devices Acceptable Use Policy. You may use the Software only on or through an Alexa Enabled Product or Auxiliary Product. Additional Software terms are in the software terms of the Amazon.com Conditions of Use and in the Legal and Compliance section of the Alexa App.
Supporting quotations
You may use Alexa only for personal and non-commercial use
You may use the Software only on or through an Alexa Enabled Product or Auxiliary Product.
the terms contained in the Legal and Compliance section in your Alexa App.
Qualifications & exceptions
The Software may be used only on or through an Alexa Enabled Product or Auxiliary Product.
Not stated here
The Acceptable Use Policy, the Conditions of Use software terms and the Alexa App's Legal and Compliance terms were not supplied.
Retention & Deletion · Company practice
Amazon records, processes and keeps your Alexa Interactions in the cloud
Amazon records, processes and retains your Alexa Interactions and other information from your account in the cloud, such as your voice and text inputs, music playlists, shopping lists and shopping history, and information from Third-Party Services (for example when you link your email account). It does this to provide, personalize and improve its services. Whenever you interact with Alexa by voice, Alexa records the audio and sends it to the cloud. These terms state no retention period; deleting voice recordings and managing their use are described only on a linked help page.
Supporting quotations
Amazon records, processes, and retains Alexa Interactions and other information from your account, such as your voice and text inputs, music playlists, shopping lists and shopping history, and information from Third-Party Services (such as when you link your email account or other Third-Party Service to Alexa) in the cloud to provide, personalize, and improve our services.
When you interact with Alexa by voice, Alexa records and sends audio to the cloud.
how to delete voice recordings associated with your account, and how to manage our use of those voice recordings.
Qualifications & exceptions
Purpose stated: to provide, personalize and improve Amazon's services.
Audio is recorded and sent to the cloud when you interact by voice.
Not stated here
No retention period is stated here; the linked Alexa FAQ page that explains deletion and management of voice recordings was not supplied.
Use & Processing · User right or choice
To keep sensitive data out of Amazon's stated uses, the terms say not to share it with Alexa
The terms say that if you do not want Amazon to use certain information, such as sensitive personal data, for the purposes described in these terms or in the Alexa and Alexa Device FAQs, you should not share it with Alexa. This section does not promise to exclude sensitive information you do share from those uses; the choice it states is to withhold it. Separately, a linked help page is said to explain how to delete voice recordings and manage Amazon's use of them; that page was not supplied.
Supporting quotations
If you do not want Amazon to use certain information, like sensitive personal data, for the purposes described in these terms or our
do not share it with Alexa.
Qualifications & exceptions
The purposes referenced include those in the linked Alexa and Alexa Device FAQs, which were not supplied.
Not stated here
The FAQ purposes referenced here and the linked voice recording controls were not supplied.
Inference & Profiling · Company practice
Voice ID builds and updates an acoustic model of your voice
Voice ID is optional: you can create one so Alexa can call you by name, recognize you when you speak, and personalize your experience. When you create a voice ID, Alexa uses recordings of your voice to create an acoustic model of your voice characteristics, updates that model over time, and also uses the recordings to improve Alexa's voice recognition capabilities generally. You can delete your voice ID in your Alexa profile settings.
Supporting quotations
You can create a voice ID so Alexa can call you by name, recognize you when you speak to your Alexa Enabled Products, and do more to personalize your experience.
When you create a voice ID, Alexa uses recordings of your voice to create an acoustic model of your voice characteristics, to update that model over time, and to improve Alexa’s voice recognition capabilities.
You can delete your voice ID
Qualifications & exceptions
Applies only when you create a voice ID.
The recordings are also used to improve Alexa's voice recognition, not only your own profile.
Sharing & Disclosure · Company practice
Third-party skills may get a voice ID-based identifier for you
If Alexa recognizes your voice while you use a third-party skill, that skill may receive a numeric identifier that lets it tell you apart from other users in your household, to personalize your experience. You can turn off this voice ID-based personalization of third-party skills (or delete your voice ID) in your Alexa profile settings.
Supporting quotations
If Alexa recognizes your voice when you are using a third-party skill, that skill may receive a numeric identifier that allows it to distinguish you from other users in your household to better personalize your experience.
You can delete your voice ID or turn off personalization of third-party skills based on voice ID in your Alexa profile settings.
Qualifications & exceptions
Only when Alexa recognizes your voice while you use a third-party skill.
What is shared is described as a numeric identifier, not your voice recording.
Data Access & Collection · Company practice
Visual ID turns images of your face into a stored numeric face profile
On compatible Echo devices with cameras you can choose to create a visual ID so Amazon can recognize you when you are near a supported device or using a supported service. Visual ID uses images of your face to create a numeric representation of your facial characteristics, which the terms acknowledge may be considered biometric data in some locations, and that representation may be updated over time to improve Amazon's ability to recognize you. When your face is detected, Alexa may send a signal to the cloud, for example to deliver reminders and news relevant to you. You can delete your visual ID, together with the stored enrollment images, at any time in your Alexa profile settings.
Supporting quotations
You can create a visual ID on compatible Echo devices with cameras.
Visual ID uses images of your face to create a numeric representation of your facial characteristics (your visual ID), which may be considered biometric data in some locations.
For example, when your face is detected, Alexa may send a signal to the cloud to deliver reminders and news stories that are relevant to you.
Your visual ID may be updated over time to improve Amazon's ability to recognize you.
You can delete your visual ID, along with the stored enrollment images, at any time in your Alexa profile settings.
Qualifications & exceptions
Only if you create a visual ID, and only on compatible Echo devices with cameras.
Enrollment images are stored until you delete them with your visual ID.
Not stated here
The terms do not say where the face representation is stored or processed beyond the signal sent to the cloud, or how long it is kept if not deleted.
Sharing & Disclosure · Company practice
When Sidewalk is on, your devices share bandwidth and approximate location
If Amazon Sidewalk is turned on, it uses a small portion of your internet bandwidth and the approximate location of your compatible Alexa Enabled Products and Ring devices linked to your Amazon account. This helps keep other devices connected to the internet and helps find lost items by reporting their approximate locations to their owners. You can adjust Sidewalk in Account Settings in the Alexa App.
Supporting quotations
If Amazon Sidewalk is turned on, Sidewalk will use a small portion of your internet bandwidth and the approximate location of your compatible Alexa Enabled Products and Ring devices linked to your Amazon account to help keep other devices connected to the internet and find lost items by reporting their approximate locations to the owner.
You can adjust your Sidewalk settings in Account Settings in your Alexa App.
Qualifications & exceptions
Applies only if Sidewalk is turned on; you can adjust it in Account Settings in the Alexa App.
Not stated here
These terms do not say whether Sidewalk is on by default or quantify the "small portion" of bandwidth.
Sharing & Disclosure · Company practice
Using a skill lets Amazon exchange your request details with that skill
When you use a Third-Party Service (an Alexa skill or other service provided by a third party), Amazon may exchange related information with that service, such as your ZIP code when you ask for the weather, your custom music stations, information about your smart home and other Auxiliary Products, or the content of your requests, which may include text transcripts. You are responsible for any information you choose to give the third party while using its service.
Supporting quotations
If you use a Third-Party Service, we may exchange related information with that service, such as your ZIP code when you ask for the weather, your custom music stations, information about your Auxiliary Products, or the content of your requests, which may include text transcripts.
When using a Third-Party Service, you are responsible for any information you choose to provide to the third party.
“Third-Party Service” means any Alexa skill or other service or application provided by a third party that we make available to you for use on or through Alexa.
Qualifications & exceptions
The listed items are examples ("such as"), not a complete list.
Information you choose to provide directly to the third party is your responsibility.
Not stated here
How each third party uses the information depends on its own terms, which were not supplied.
Legal Rights & Agreement Rules · Procedure
Each skill can carry its own third-party terms on top of these
Your use of any Third-Party Service is governed both by this Agreement and by any third-party terms that apply to that service. Some of those third-party terms are in the Legal and Compliance section of the Alexa App or linked from it, and they may be updated from time to time. If you do not accept a service's third-party terms, you should not use that service. Providers of Third-Party Services may change or discontinue their functionality or features.
Supporting quotations
Your use of any Third-Party Service is subject to this Agreement and any third-party terms applicable to the Third-Party Service.
Certain of these third-party terms can be found in the Legal and Compliance section of your Alexa App, or may be linked from your Alexa App, and may be updated from time to time.
If you do not accept the third-party terms applicable to a Third-Party Service, do not use that Third Party-Service.
Providers of Third-Party Services may change or discontinue the functionality or features of their Third-Party Service.
Qualifications & exceptions
Only "certain" third-party terms are said to be in or linked from the Alexa App; others may be elsewhere.
Not stated here
The third-party terms themselves were not supplied.
Sharing & Disclosure · Company practice
Using Alexa directs Amazon to share your requests with third-party answer sources
Alexa may itself use certain Third-Party Services to answer your requests, including to bring in relevant information from the web. By using Alexa, you are treated as directing Amazon to share your requests and related information with those Third-Party Services. This is separate from skills you choose to use: it covers Third-Party Services that Alexa draws on to answer your requests, and using Alexa counts as your direction to share.
Supporting quotations
to provide information in response to your requests, including relevant information from the web, and by using Alexa, you are directing us to share your requests and related information with these Third-Party Services.
Qualifications & exceptions
Applies to "certain" Third-Party Services that Alexa uses to provide information in response to your requests; the list is on a linked page.
Not stated here
The linked page naming these Third-Party Services was not supplied, so which providers receive requests is not known from this source.
Legal Rights & Agreement Rules · Restriction or exception
Amazon disclaims responsibility for third-party skills, devices and firmware
Amazon states it has no responsibility or liability for Third-Party Services. Alexa Enabled Products and Auxiliary Products include third-party products that Amazon does not manufacture or develop, and Amazon likewise disclaims responsibility or liability for those third-party products and for manufacturer-provided firmware.
Supporting quotations
Amazon has no responsibility or liability for Third-Party Services.
Alexa Enabled Products and Auxiliary Products include third-party products that Amazon does not manufacture or develop.
Amazon has no responsibility or liability for third-party products or manufacturer-provided firmware.
Qualifications & exceptions
The firmware disclaimer covers manufacturer-provided firmware even though Amazon may install it automatically (see the firmware card).
Not stated here
Whether these disclaimers are enforceable in every situation is not analyzed here.
Amazon may automatically update firmware on some smart home devices
For certain Auxiliary Products (smart home devices you control through Alexa), Amazon may automatically update the device firmware on behalf of the device's manufacturer.
Supporting quotations
Amazon may automatically update the firmware for certain Auxiliary Products on behalf of the applicable manufacturer.
Qualifications & exceptions
Only for certain Auxiliary Products, and on behalf of the applicable manufacturer.
Amazon disclaims responsibility for the manufacturer-provided firmware it installs.
Not stated here
Which devices are covered and whether you can decline the updates is not stated.
Charges & Financial Obligations · Restriction or exception
Premium Feature purchases from Amazon are final except under the Returns Policy
Some optional Alexa features (such as Emergency Assist) and some premium features inside Third-Party Services (such as extra trivia levels) require a subscription or a fee; each is a "Premium Feature". If you buy a subscription, or start a free trial of one, through Amazon for a Premium Feature, the Alexa Subscription Schedule applies to it. All purchases of Premium Features from Amazon are final, except as expressly stated in Amazon's Returns Policy.
Supporting quotations
Certain optional Alexa features (such as Emergency Assist), and certain premium features available in some Third-Party Services (such as extra levels in a trivia skill), require a subscription or the payment of a fee (each, a “Premium Feature”).
If you purchase a subscription, or start a free trial for a subscription, through Amazon for a Premium Feature, the terms in the Alexa Subscription Schedule apply to that subscription.
All purchases of Premium Features from Amazon are final, except as expressly stated in our Returns Policy.
Qualifications & exceptions
Final-sale rule applies to Premium Feature purchases from Amazon, subject to the Returns Policy.
Subscriptions bought or trialed through Amazon follow the Alexa Subscription Schedule.
Not stated here
The Returns Policy is named but not supplied, so which exceptions it allows is unknown.
Charges & Financial Obligations · Restriction or exception
Third-party premium features are the operator's responsibility, even if discontinued
Premium Features offered inside Third-Party Services are provided by the operators of those services. Amazon states it has no responsibility or liability for them, including if the third party discontinues them or they otherwise stop being available through Alexa.
Supporting quotations
Premium Features available in Third-Party Services are provided by the operators of those services and Amazon has no responsibility or liability for those Premium Features, including if they are discontinued by the third party or otherwise no longer available through Alexa.
Qualifications & exceptions
Discontinuation by the third party is expressly included in Amazon's disclaimer.
Not stated here
Any refund for a discontinued third-party Premium Feature depends on the operator's terms, which were not supplied; subscription terminations by an operator are addressed separately in the Subscription Schedule.
Charges & Financial Obligations · Company practice
Voice purchasing is on by default using your saved Amazon payment and address
By default, Alexa lets you buy physical and digital products and services, including subscriptions and Premium Features, from Amazon and other sellers by voice and other options, charging your default Amazon payment method and shipping to your default address. These are "Amazon-Processed Purchases" and are governed by the Amazon.com Conditions of Use, the Amazon.com Privacy Notice and any additional terms for the specific product or service. For voice purchases you can require a speakable confirmation code, or turn off voice purchasing entirely in the voice purchasing settings. Those settings may not apply to purchases that are not Amazon-Processed Purchases, such as when you give a card directly to a skill provider.
Supporting quotations
By default, Alexa enables purchasing, through voice and other options, of physical and digital products and services, including subscriptions and Premium Features, from Amazon and other sellers using your default Amazon payment and shipping settings (each, an “Amazon-Processed Purchase”).
For purchases by voice, you can require a speakable confirmation code and turn off all voice purchasing through the voice purchasing settings.
Amazon-Processed Purchases are subject to the [Amazon.com Conditions of Use](https://www.amazon.com/gp/help/customer/display.html/?nodeId=GLSBYFE9MGKKQXXM), [Amazon.com Privacy Notice](https://www.amazon.com/gp/help/customer/display.html?nodeId=GX7NJQ4ZB8MHFRNJ), and any additional terms that apply to the specific product or service you purchase.
Your voice purchasing settings may not apply to purchases through Alexa that are not Amazon-Processed Purchases
Qualifications & exceptions
Enabled by default; a confirmation code is optional, not required by default.
Voice purchasing settings may not cover purchases that are not Amazon-Processed Purchases.
Not stated here
The Conditions of Use, Privacy Notice and product-specific terms that govern these purchases were not supplied.
Account & Service Control · Procedure
Kid skill voice purchases need your approval, and you agree to approval texts
By default, each voice purchase from Amazon made through a kid skill requires your approval, and you can turn off all voice purchasing in kid skills. You consent to receive automated text messages from Amazon requesting those approvals. To stop these automated texts, you can change the voice purchasing settings for kid skills in the Alexa App.
Supporting quotations
By default, your approval will be required for each voice purchase from Amazon through a kid skill and you can turn off all voice purchasing in kid skills.
You consent to receive automated text messages from us requesting those approvals.
To opt out of these automated text messages, you may change your voice purchasing settings for kid skills in your Alexa App.
Qualifications & exceptions
The default approval covers voice purchases from Amazon through a kid skill.
Opting out of the texts is done by changing kid skill voice purchasing settings.
Charges & Financial Obligations · Restriction or exception
Amazon is not a party to purchases you pay a skill provider for directly
For purchases through Alexa that are not Amazon-Processed Purchases, for example when you give your credit card directly to the provider of a Third-Party Service, your voice purchasing settings may not apply, Amazon is not a party to the purchase, and Amazon has no responsibility for it.
Supporting quotations
Your voice purchasing settings may not apply to purchases through Alexa that are not Amazon-Processed Purchases (such as when you provide a credit card directly to the provider of a Third-Party Service), and we are not a party to, and have no responsibility for, those purchases.
Qualifications & exceptions
Your voice purchasing protections (confirmation code, turning off purchasing) may not apply to these purchases.