Your subscription begins, with immediate access, when you register for a trial or your first payment is processed
Payment and subscription options differ by Service, are shown inside each individual Service and may change from time to time. Your subscription has begun once you register for a free or paid trial or once your initial payment is processed, and from that point you can immediately access the relevant Service. Because a trial registration already starts the subscription, the renewal and cancellation rules below attach from that moment.
Supporting quotations
There are various payment and subscription options available for using the Services. These options can be found in the individual Services and may change from time to time.
Once you register for a free or paid trial or your initial payment is processed, your subscription has begun, and you can immediately access the relevant Service.
Qualifications & exceptions
Available options are found in the individual Services and may change from time to time.
Account & Service Control · User right or choice
Cancel an Ancestry subscription from Account Settings or by contacting Ancestry; brand subscriptions differ
You may cancel your Ancestry subscription by logging into your Account Settings page or by contacting Ancestry. If you reach Fold3, Newspapers.com or Forces War Records through Ancestry or as part of an Ancestry subscription, the same two routes apply. If instead you subscribe to Ancestry Pro Tools, Fold3, Forces War Records or Newspapers.com separately (including a Newspapers.com Publisher Extra add-on), the cancellation details are in the brand-specific and Pro Tools provisions later in these terms. Subscriptions bought through the Ancestry app have their own cancellation instructions, which the source refers to by a link rather than stating them. EU and UK users have an additional contact-form route (see the EU/UK card).
Supporting quotations
You may cancel your Ancestry subscription by logging into your [Account Settings](https://www.ancestry.com/account) page or by contacting us.
If you access Fold3, Newspapers.com, or Forces War Records through Ancestry or as part of an Ancestry subscription, you may cancel your subscription by logging into your [Account Settings](https://www.ancestry.com/account) page or by contacting us.
If you subscribe to Ancestry Pro Tools, Fold3, Forces War Records, or Newspapers.com separately, including a Newspapers.com™ Publisher Extra add-on, see below for cancellation details.
For information on how to cancel a subscription purchased through the Ancestry app, click here.
Qualifications & exceptions
Separately subscribed Pro Tools, Fold3, Forces War Records and Newspapers.com subscriptions are cancelled under the brand-specific and Pro Tools provisions below.
Subscriptions purchased through the Ancestry app follow separate linked instructions that are not reproduced in this source.
Not stated here
The app-store cancellation steps and the 'learn more' help page are referenced by links whose content is not supplied.
Account & Service Control · User right or choice
EU and UK users can also cancel Ancestry, Newspapers.com or Forces War Records subscriptions through a contact form
If you use the Services in the European Union or the United Kingdom, you have an additional cancellation route: you may cancel your Ancestry subscription by filling out a contact form, your Newspapers.com subscription through the Newspapers.com contact form, and your Forces War Records subscription through the Forces War Records contact form. This is in addition to, not instead of, the Account Settings and contact routes available to all users.
Supporting quotations
If you are using the Services in the EU or UK, you may also cancel your Ancestry subscription by filling out this contact form, your Newspapers.com subscription by filling out this
or your Forces War Records subscription by filling out this [contact form](https://uk.forceswarrecords.com/contact?subject=Support).
Qualifications & exceptions
Applies to users of the Services in the EU or UK.
The Ancestry contact form is referenced in the source text without a captured link target.
Account & Service Control · User right or choice
Fold3, Newspapers.com, Archives, Forces War Records and Find a Grave are cancelled on each brand's own site
For subscriptions held directly with Ancestry's other brands, you cancel on that brand's own site: a Fold3 subscription from the Fold3.com Account Details page, a Newspapers.com subscription from the Newspapers.com Account Details page, an Archives subscription from the Archives Account Profile page, and a Forces War Records subscription from the Forces War Records Account Details page. A Find a Grave sponsorship is cancelled from your Find a Grave Account Settings. In each case you may instead contact that brand's support. These routes are for subscriptions taken out separately; brand content reached through an Ancestry subscription is cancelled through Ancestry Account Settings.
Supporting quotations
You may cancel your Fold3 subscription by logging into your [Account Details](https://www.fold3.com/account) page on Fold3.com or by contacting us
You may cancel your Newspapers.com subscription by logging into your [Account Details](https://www.newspapers.com/account/subscription) page on Newspapers.com or by contacting us
You may cancel your Archives subscription by logging into your [Account Profile](https://www.archives.com/account/cancel) page on Archives or by contacting us
You may cancel your Forces War Records subscription by logging into your [Account Details](https://www.forceswarrecords.com/account) page on Forces War Records or by contacting us
You may cancel your Find a Grave sponsorship by logging into your [Account Settings](https://www.findagrave.com/user/account/site-sponsorship) or by contacting us
Qualifications & exceptions
Brand content accessed through an Ancestry subscription is cancelled through the Ancestry Account Settings route instead.
Refund eligibility for these brand subscriptions is set out in the subscription-type rules later in these terms.
Account & Service Control · Restriction or exception
Pro Tools requires a family history subscription; a separate Pro Tools plan is cancelled separately and ends with it
Access to Ancestry Pro Tools features requires an Ancestry family history subscription. If you subscribe to Pro Tools separately from your family history subscription, cancelling the family history subscription does not cancel Pro Tools: you must cancel the Pro Tools subscription separately. If your separate family history subscription expires, however, your Pro Tools subscription is automatically cancelled at the end of its current term, because the features it unlocks require the underlying subscription. The general cancellation provision points to these rules for anyone who subscribes to Pro Tools separately.
Supporting quotations
Ancestry Pro Tools Subscriptions: Access to Ancestry Pro Tools features requires an Ancestry family history subscription.
If you subscribe to Pro Tools separately from your family history subscription, you must cancel your Pro Tools subscription separately from your family history subscription. If your separate Ancestry family history subscription expires, your Pro Tools subscription will automatically be cancelled at the end of the current term.
If you subscribe to Ancestry Pro Tools, Fold3, Forces War Records, or Newspapers.com separately, including a Newspapers.com™ Publisher Extra add-on, see below for cancellation details.
Qualifications & exceptions
Applies when Pro Tools is subscribed separately from the family history subscription.
Automatic cancellation of Pro Tools takes effect at the end of the current Pro Tools term after the family history subscription expires.
Pro Tools sold monthly follows the monthly cancellation rules (two business days before renewal, no refund).
Not stated here
Whether any Pro Tools charge made between the family history expiry and the end of the Pro Tools term is refunded is not stated.
When Pro Tools is part of your family history subscription, cancelling Pro Tools means cancelling that subscription
In some cases Pro Tools is included in your Ancestry family history subscription rather than sold separately. In that situation there is no separate Pro Tools cancellation: to cancel Pro Tools you must cancel the family history subscription itself, which also ends your access to the rest of that subscription's Services under the applicable subscription-type rules. This contrasts with a separately purchased Pro Tools plan, which must be cancelled on its own.
Supporting quotations
In some cases, you may have access to Ancestry Pro Tools as part of your Ancestry family history subscription. In such cases, you must cancel your family history subscription in order to cancel Pro Tools.
Qualifications & exceptions
Applies only when Pro Tools access is part of the family history subscription rather than a separate purchase.
Cancelling the family history subscription follows the cancellation and refund rules for its subscription type.
Not stated here
Whether a bundled Pro Tools entitlement can be downgraded to a plan without Pro Tools instead of cancelling is not addressed here.
A family plan purchaser can add or remove users at any time, and users can leave from their own Account Settings
Where a family plan is available, it lets the purchaser grant additional users access to the relevant Services. The purchaser can add or remove users from the plan at any time, and any user can leave the plan at any time from their own Account Settings page. Changes the purchaser makes to the family plan apply to the subsidiary accounts, so the purchaser's decisions about the plan flow through to every member's access.
Supporting quotations
Family Plan Subscriptions: Where available, a family plan allows the purchaser to grant additional users access to the relevant Services. The purchaser can add or remove users from the family plan at any time, and users can leave the family plan at any time by visiting their [Account Settings](https://www.ancestry.com/account) page. Any changes made to the family plan by the purchaser will apply to the subsidiary accounts.
Qualifications & exceptions
Available only where Ancestry offers family plans.
Purchaser changes to the plan apply to all subsidiary accounts.
Not stated here
How many users a family plan admits, and whether removed users keep any data, are not stated here.
Account & Service Control · Restriction or exception
Cancelling a family plan in the refund window cuts off every user at once; after it, all users keep access to period end
The effect of cancelling a family plan on its members depends on timing. If the purchaser cancels during the refund window, all users on the plan lose access immediately. If the plan is cancelled after the refund window, all users keep access to the relevant Services for the rest of the subscription period, after which the subscription is cancelled. The refund window is not defined in the family plan provision itself; it is the refund period that applies to the plan's subscription type, such as the first 14 days of a first Ancestry term that did not begin with a trial, or the first 30 days of an upfront subscription sold through Ancestry's other brands.
Supporting quotations
If the purchaser cancels the family plan during the refund window, all users on the family plan will lose access immediately. If a family plan is cancelled after the refund window, all users on the family plan will retain access to the relevant Services for the remainder of the subscription period, after which the subscription will be cancelled.
during the first 14 days of your first subscription term with Ancestry you may either (1) cancel immediately for a full refund and immediate loss of access
Subscriptions longer than one month that are billed upfront may be cancelled during the first 30 days for a full refund.
during the first 14 days of your first subscription term you may either (1) cancel immediately for a full refund of the first month’s fee and immediate loss of access
Qualifications & exceptions
Immediate loss of access for all users applies when the purchaser cancels during the refund window.
The refund window is the one the plan's subscription type provides; monthly subscriptions have no refund window.
After the refund window, access continues for all users to the end of the paid period.
Not stated here
Which subscription types family plans are sold under, and therefore which refund window applies, is not stated.