Charges & Financial Obligations · Company practice
Subscriptions auto-renew at the purchase rate plus taxes, except gift and pay-per-view subscriptions
Unless the terms of your particular offer say otherwise, your subscription renews automatically; gift subscriptions and pay-per-view subscriptions are excluded from automatic renewal. Once you sign up for a free or paid trial or become a subscribing member, renewal follows the program you chose, such as monthly or semiannually. Unless Ancestry notifies you otherwise, each renewal is charged at the beginning of the billing term at the rate stated when you purchased, plus applicable taxes (such as VAT where the stated rate does not include it), to the billing method you provided. Ancestry asks you to keep billing information correct to avoid an interruption. Price and terms can change for renewals after reasonable notice, and you can stop a renewal by cancelling under the rules below.
Supporting quotations
Unless otherwise noted in the terms of your offer, subscriptions automatically renew, except for gift and pay-per-view subscriptions.
once you sign up for a free or paid trial or become a subscribing member, your subscription will automatically renew based on the subscription program you chose (e.g. semiannually, monthly, etc.)
Unless you are notified otherwise, you will be charged the rate stated at the time of purchase (plus applicable taxes, such as value added tax when the stated rate doesn’t include VAT) at the beginning of the billing term of your subscription via the billing method you have provided to us.
Please ensure that your billing information is correct to prevent an interruption in your subscription.
Qualifications & exceptions
The terms of a specific offer can override the automatic-renewal default.
The charged rate is the rate stated at purchase unless you are notified otherwise; a later price or terms change applies to renewals after reasonable notice (see the price-change card).
Trial-started subscriptions renew on the same basis once the trial converts.
Not stated here
What notice counts as being notified otherwise about the renewal rate is not described.
Charges & Financial Obligations · Company practice
Prices and terms may change at any time, but the current price and terms hold until your subscription period ends
Ancestry may change subscription prices and terms at any time. The price and terms in place when you first purchased, or when your subscription last renewed, stay in effect for the rest of that subscription period. New prices and terms can apply to renewals and to new subscriptions. If you do not want to renew at the new price or terms, Ancestry's stated route is to cancel your subscription using the cancellation methods described in these terms before the renewal.
Supporting quotations
Prices and terms for subscriptions may change at any time. The price and terms in place when you made your initial purchase or when your subscription last renewed will stay in effect for the duration of that subscription period, but new prices and terms may apply to renewals or new subscriptions.
If you do not want to renew your subscription under these new prices or terms, you should cancel your subscription as described below.
Qualifications & exceptions
New prices or terms take effect only at renewal or for new subscriptions, not mid-period.
Ancestry commits to reasonable advance notice of a change (see the notice card).
Charges & Financial Obligations · Company commitment
Ancestry will give reasonable notice before a price or terms change takes effect
Ancestry commits to give you reasonable notice of any change in subscription price or terms before the change goes into effect. The terms do not specify how much notice is reasonable or how the notice is delivered. The notice is what lets you cancel before a renewal at the new price or terms.
Supporting quotations
Ancestry will give you reasonable notice of any change in price or terms before they go into effect.
Qualifications & exceptions
The commitment is to reasonable notice; no period or delivery channel is stated.
Not stated here
How much advance notice is given and by what channel.
Charges & Financial Obligations · Company practice
Any refund goes back to the billing method used for the original order
When a refund is issued under these terms, Ancestry credits it to the billing method associated with the original order rather than to a different card or account. Whether a refund is owed at all depends on the product-specific refund rules elsewhere in these terms; this card only describes where a refund is sent. A separate gift card provision returns refunds to the gift card balance when a gift card paid for the original purchase.
Supporting quotations
All refunds will be credited to the billing method associated with the original order.
Qualifications & exceptions
Eligibility for a refund is governed by the subscription-type and product rules elsewhere in these terms.
Purchases made with an Ancestry Gift Card are refunded to the Gift Card balance under the gift card provision.
Charges & Financial Obligations · User right or choice
Cancel a trial at least two days before it ends to avoid a charge; one free and one paid trial per user
Some Services let you register for a free or paid trial before a subscription starts. You may cancel at any time up to two days before the end of the trial period and incur no further charge. If you have not cancelled by then, your subscription starts when the trial ends and you are charged. Each user is eligible for one free trial and one paid trial. After a trial ends and you have been charged, no refund is issued except as the subscription-type rules below provide; those rules give trial-started subscriptions fewer refund options, since the 14-day first-term cancellation choices apply only to subscriptions that did not begin with a trial, while the 30-day full-refund window for Fold3, Newspapers.com, Forces War Records, Archives and Find a Grave upfront subscriptions starts after the free trial ends. The source states that this does not affect your statutory rights.
Supporting quotations
Free or Paid Trials: Some of the Services allow you to register for a free or paid trial so you can try the Services before starting a subscription. If you register for a free or paid trial, you may cancel at any time prior to two days before the end of the trial period and incur no further charge. If you do not cancel by that time, your subscription will start once your trial period ends. You are eligible for one free and one paid trial per user.
After a free or paid trial ends and you are charged for your subscription, no refunds will be issued, except as outlined below. This does not affect your statutory rights.
Qualifications & exceptions
Cancellation must happen before two days prior to the end of the trial period.
Only one free trial and one paid trial per user.
No refund after the post-trial charge except as outlined below; the 14-day first-term options in the subscription-type rules apply only when the subscription did not begin with a trial.
For upfront-billed brand subscriptions (Fold3, Newspapers.com, Forces War Records, Archives, Find a Grave) the 30-day refund window begins after the free trial ends.
Statutory rights are stated to be unaffected.
For EU users the free trial is inclusive of cooling-off and withdrawal rights (see the EU trial card).
Not stated here
Which Services offer trials, and whether 'two days' is measured in calendar or business days.
Charges & Financial Obligations · User right or choice
Monthly subscriptions can be cancelled up to two business days before renewal, with no refund but continued access
A monthly subscription, including Preserve My Tree and Ancestry Pro Tools where they are sold monthly, may be cancelled at any time up to two business days before your renewal date. Cancelling does not earn a refund, except as the later provisions of these terms provide; the only later provisions that could apply to a monthly plan are general ones such as the EU/UK consumer remedy and the statutory-rights statements, since the specific refund windows below are written for longer subscriptions, gifts and products. After you cancel, you keep access to the Services for the rest of the period you have already paid for. If you do not cancel within the subscription period, Ancestry renews the subscription every month until you do.
Supporting quotations
Monthly Subscriptions (including Preserve My Tree and Ancestry Pro Tools, where available): Monthly subscriptions may be cancelled at any time prior to two business days before your renewal date but are not eligible for a refund, except as outlined below.
If you cancel your monthly subscription, you will retain access to your Services for the remainder of the subscription period that you have paid for. If you do not cancel your subscription within your subscription period, we will renew your subscription every month until you cancel.
Qualifications & exceptions
Cancellation must occur before two business days prior to the renewal date.
No refund on cancellation except as outlined later in these terms; no later provision names monthly subscriptions specifically.
Access continues for the remainder of the paid subscription period.
These are default rules; the terms of your subscription can state otherwise.
Not stated here
Whether a cancellation made within the final two business days takes effect at the following renewal instead.
Charges & Financial Obligations · User right or choice
Ancestry subscriptions longer than a month, billed upfront: no refund on cancelling, except a 14-day first-term choice
For a subscription longer than a month that Ancestry sells and bills upfront, cancelling before the end of the period does not earn a refund, but you keep access to the relevant Services until the period ends, after which the subscription is cancelled. The exception is narrow: if your subscription did not begin with a free or paid trial, then during the first 14 days of your first subscription term with Ancestry you may either cancel immediately for a full refund and lose access at once, or cancel effective at the end of the current subscription with no refund. If you do not cancel within the period, Ancestry renews for further terms of the same length, unless it notifies you otherwise, until you cancel. You are not eligible for any refund once the subscription has renewed, or if you have previously subscribed to Ancestry, and refunds are never based on how much you used the account. Ancestry states that this does not affect your statutory rights.
Supporting quotations
Subscriptions Longer than a Month, Billed Upfront:
For subscriptions sold through Ancestry: Except as outlined below, if you cancel this type of subscription before the end of your subscription period, you are not eligible for a refund (this does not affect your statutory rights), but you will retain access to the relevant Services for the remainder of your subscription period, after which your subscription will be cancelled.
If your subscription did not begin with a free or paid trial, during the first 14 days of your first subscription term with Ancestry you may either (1) cancel immediately for a full refund and immediate loss of access, or (2) cancel effective at the end of your current subscription, with no refund.
If you do not cancel your subscription within your subscription period, we will renew your subscription for additional terms equivalent in length to your current subscription (unless you are notified otherwise), until you cancel. You are not eligible for any refunds after your subscription renews or if you have previously subscribed to Ancestry. Refunds are not based on account usage.
Qualifications & exceptions
The 14-day option applies only when the subscription did not begin with a free or paid trial, and only during the first subscription term with Ancestry.
No refund after a renewal or for anyone who has previously subscribed to Ancestry; refunds are not based on account usage.
Renewal terms are equivalent in length to the current subscription unless Ancestry notifies you otherwise.
Statutory rights are stated to be unaffected; EU/UK consumers also have the local-law remedy stated later in these terms.
Default rule: the terms of your subscription can state otherwise.
Not stated here
Whether a lapsed subscription from years earlier counts as having previously subscribed is not defined.
Charges & Financial Obligations · User right or choice
Fold3, Newspapers.com, Forces War Records, Archives and Find a Grave upfront subscriptions: full refund within 30 days
For a subscription longer than one month that is billed upfront and sold through Fold3, Newspapers.com, Forces War Records, Archives or Find a Grave, you may cancel during the first 30 days for a full refund. If the subscription began with a free trial, the 30 days start when the free trial ends. Cancelling after the first 30 days earns no refund, but you keep access to the relevant Services until the end of the subscription period, after which it is cancelled. If you do not cancel within the period, the subscription renews for further terms of the same length, unless you are notified otherwise, until you cancel. Refunds are not based on account usage, and Ancestry states that your statutory rights are unaffected. This 30-day window is more generous than the 14-day, first-term-only option for subscriptions sold through Ancestry itself.
Supporting quotations
For subscriptions sold through Fold3, Newspapers.com, Forces War Records, Archives, and Find a Grave: Subscriptions longer than one month that are billed upfront may be cancelled during the first 30 days for a full refund. If this subscription begins with a free trial, the 30 day period begins after the free trial ends.
If you cancel this type of subscription after the first 30 days, you will not receive a refund, but you will retain access to the relevant Services for the remainder of your subscription period, after which your subscription will be cancelled. This does not affect your statutory rights.
If you do not cancel your subscription within your subscription period, we will renew your subscription for additional terms equivalent in length to your current subscription (unless you are notified otherwise), until you cancel. Refunds are not based on account usage.
Subscriptions Longer than a Month, Billed Upfront:
Qualifications & exceptions
The 30-day period begins after the free trial ends when the subscription started with a free trial.
After 30 days: no refund, access retained to the end of the period.
Renewals are of equivalent length unless you are notified otherwise; refunds are not based on account usage.
Default rule: the terms of your subscription can state otherwise.
Not stated here
Whether the 30-day window also applies after a renewal is not stated for these brands.
Cross-references
contrast (model-proposed): Ancestry subscriptions longer than a month, billed upfront: no refund on cancelling, except a 14-day first-term choice — contrast: Reviewed tension between two upfront-billing rules under one heading: subscriptions sold through Ancestry's other brands carry a 30-day full-refund window open to any subscriber, while subscriptions sold through Ancestry itself allow only a 14-day option limited to a first term that did not begin with a trial and to first-time subscribers.
Charges & Financial Obligations · Restriction or exception
A longer subscription billed monthly commits you to the full term; early cancellation can carry a cancellation fee
Where Ancestry offers it, a subscription longer than a month (for example 6 or 12 months) can be billed monthly, but you are committing to the whole term, not month to month. If you cancel before the term ends you are not eligible for a refund, you keep access for the remainder of any months already paid, after which the subscription is cancelled, and you may be charged a cancellation fee. If the subscription did not begin with a free or paid trial, then during the first 14 days of your first term you may either cancel immediately for a full refund of the first month's fee with immediate loss of access, or cancel effective at the end of the first month subject to a cancellation fee. Switching from this type of subscription to a different type before the term ends gives you a prorated refund for the remainder of the current paid month, and a cancellation fee may still apply. If you do not cancel within the period, Ancestry renews for further terms of the same length until you cancel, and after a renewal you are not eligible for any refund. The fee amounts depend on the storefront and are set out in the cancellation-fee card. Ancestry states that this does not affect your statutory rights.
Supporting quotations
Subscriptions Longer than a Month, Billed Monthly: Where offered, some subscriptions longer than a month may be eligible for monthly billing. Even though you will be billed monthly, you are committing to the entire length of your subscription (e.g. 6 months or 12 months). Except as outlined below, if you cancel this type of subscription before the end of your subscription term, you are not eligible for a refund, but you will retain access to the relevant Services for the remainder of any paid months (after which your subscription will be cancelled), and you may be charged a cancellation fee. This does not affect your statutory rights.
If your subscription did not begin with a free or paid trial, during the first 14 days of your first subscription term you may either (1) cancel immediately for a full refund of the first month’s fee and immediate loss of access, or (2) cancel effective at the end of the first month, subject to a cancellation fee.
If you change from this type of subscription to a different type of subscription before the end of your subscription term, you will receive a prorated refund for the remainder of the current paid month, and you may be charged a cancellation fee.
If you do not cancel your subscription within your subscription period, we will renew your subscription for additional terms equivalent in length to your current subscription, until you cancel. After your subscription renews, you are not eligible for any refunds.
Qualifications & exceptions
Applies where this billing option is offered; monthly billing does not shorten the commitment.
The 14-day options apply only to a first term that did not begin with a free or paid trial.
Changing to a different subscription type mid-term: prorated refund of the current paid month, cancellation fee possible.
No refund after a renewal; statutory rights stated to be unaffected.
Default rule: the terms of your subscription can state otherwise.
Not stated here
Whether access ends immediately or at month end when a cancellation fee is charged outside the 14-day window is not spelled out beyond 'remainder of any paid months'.
Charges & Financial Obligations · Company practice
Cancellation fees for billed-monthly longer subscriptions depend on the storefront and are capped at the remaining cost
The cancellation fee that may apply when you leave a billed-monthly longer subscription early is always the lesser of a fixed amount and the remaining cost of your subscription, and the fixed amount depends on which Ancestry site you bought from. On www.ancestry.com it is $25 USD for a 6-month subscription or $50 USD for a 12-month subscription, plus any applicable taxes. On www.ancestry.co.uk it is 20 GBP or 20 Euro. On www.ancestry.com.au it is 25 AUD or 25 NZD. On www.ancestry.ca it is 25 CAD, and only to the extent applicable law permits. On www.ancestry.de it is 20 Euro. Whether a fee is charged at all is governed by the billed-monthly commitment card; this card gives the amounts.
Supporting quotations
cancellation fees are the lesser of (i) $25 USD for 6-month subscriptions or $50 USD for 12-month subscriptions (plus any applicable taxes) or (ii) the remaining cost of your subscription.
cancellation fees are the lesser of 20 GBP/Euro or the remaining cost of your subscription.
cancellation fees are the lesser of 25 AUD/NZD or the remaining cost of your subscription.
and to the extent permitted under applicable law, cancellation fees are the lesser of 25 CAD or the remaining cost of your subscription.
cancellation fees are the lesser of 20 Euro or the remaining cost of your subscription.
you may be charged a cancellation fee
Qualifications & exceptions
Each fee is the lesser of the stated amount and the remaining cost of the subscription.
The ancestry.com amounts carry applicable taxes on top; the ancestry.ca fee applies only to the extent permitted under applicable law.
Storefront is determined by where the subscription was purchased, not where you live.
Not stated here
Fees for subscriptions purchased on Ancestry sites not listed here, or through the Ancestry app, are not stated.
Charges & Financial Obligations · Restriction or exception
No refund after a subscription renews, and for Ancestry upfront plans none if you have ever subscribed before
Across the longer subscription types sold through Ancestry, refund eligibility is confined to the first term. Once a subscription has renewed you are not eligible for any refund, whether it is billed upfront or monthly. For upfront-billed subscriptions sold through Ancestry, the terms go further: you are also not eligible for a refund if you have previously subscribed to Ancestry, so the 14-day first-term choice is effectively for first-time subscribers only. Refunds are not based on account usage, so low or no use of the Services is not a ground for a refund. Statutory rights are stated to be unaffected, and EU/UK consumers keep the local-law remedy described later in these terms.
Supporting quotations
You are not eligible for any refunds after your subscription renews or if you have previously subscribed to Ancestry. Refunds are not based on account usage.
After your subscription renews, you are not eligible for any refunds.
Qualifications & exceptions
The prior-subscriber exclusion is stated for upfront-billed subscriptions sold through Ancestry; the billed-monthly provision states only the post-renewal exclusion.
Refunds are not based on account usage.
Statutory rights are stated to be unaffected.
Not stated here
Whether the prior-subscriber exclusion covers trials or subscriptions to other Ancestry brands is not stated.
Charges & Financial Obligations · User right or choice
A gift membership can be refunded in full until 30 days after purchase or the gift start date, whichever is earlier
The purchaser of a gift membership may cancel it for a full refund before the earlier of two dates: 30 days after the gift was purchased, and the gift start date the purchaser selected. Once the gift start date has passed, no refund is available. Gift subscriptions are also excluded from automatic renewal under the general renewal rule. Ancestry refers to separate Special Terms and Conditions for Gift Memberships for more detail; that linked document was not supplied with this source.
Supporting quotations
Gift Memberships: Gift memberships may be cancelled by the purchaser for a full refund before the earlier of (a) 30 days after the date the gift is purchased and (b) the gift start date selected by the purchaser.
No refunds are available after the gift start date. See the [Special Terms and Conditions for Gift Memberships](https://www.ancestry.com/c/legal/gift-terms) for more information.
Qualifications & exceptions
The right belongs to the purchaser of the gift, not the recipient.
The window closes at the earlier of 30 days after purchase and the selected gift start date.
Gift subscriptions do not automatically renew under the general renewal provision.
The Special Terms and Conditions for Gift Memberships are linked but not supplied.
Not stated here
Any additional conditions in the linked Special Terms and Conditions for Gift Memberships.
Charges & Financial Obligations · User right or choice
You can pause an auto-renewing Ancestry subscription up to two months, once per billing cycle, losing paid content
Where the feature is available, you can pause an automatically renewing Ancestry subscription by delaying the renewal payment for up to two months at the end of your current billing cycle. You can pause only once per billing cycle, and once the pause has begun you cannot change its length. During the pause you lose access to paid content. When the pause ends, the subscription reactivates automatically at the price at which it would have renewed before the pause, and by pausing you authorize Ancestry to charge your payment method on a recurring basis from reactivation. If you cancel while the subscription is paused, you are not charged.
Supporting quotations
Pausing Your Subscription: Where available, for Ancestry subscriptions that automatically renew, you can choose to pause your subscription by delaying your renewal payment for up to 2 months at the end of your current billing cycle. You can only pause your subscription once per billing cycle, and once the pause begins, you will not be able to change the duration of the pause. You will lose access to any paid content for the duration of your pause.
Your subscription will be reactivated automatically after the specified pause duration at the price at which it would have renewed prior to the pause, and you authorize your form of payment to be charged for your subscription on a recurring basis upon reactivation. If you choose to cancel your subscription while it is paused, you will not be charged.
Qualifications & exceptions
Available where offered, and only for Ancestry subscriptions that automatically renew.
One pause per billing cycle; the duration cannot be changed after the pause begins.
Reactivation is automatic at the pre-pause renewal price and renews recurring charges.
Cancelling during the pause avoids any charge.
Not stated here
Whether the pause is offered for brand subscriptions such as Fold3 or Newspapers.com is not stated.
Charges & Financial Obligations · Restriction or exception
Purchased credits are valid only for the period stated at purchase and expire unused, unless the law prohibits expiry
Some Services are sold as credits in varying quantities to be used over a period of time. Credits are valid for the period specified when you bought them, and any credits you have not used within that period expire after the expiration date. The only stated exception is where expiry is prohibited by law.
Supporting quotations
Credits: Some Services may be purchased as credits, in varying quantities, to be used over a period of time. Credits purchased are valid for the period specified at the time of purchase. Any credits unused within the period of permitted use will expire following the expiration date, except where prohibited by law.
Qualifications & exceptions
The validity period is the one specified at the time of purchase.
Expiry does not apply where prohibited by law.
Not stated here
Which Services are sold as credits and whether expired credits can be reinstated are not stated.
Charges & Financial Obligations · Restriction or exception
You bear all taxes and third-party fees such as shipping, carrier, data, overdraft, card and foreign transaction fees
You are responsible for all taxes and for fees charged by other companies in connection with your purchase. The examples given are shipping, mobile carrier fees, data plan charges, overdraft fees, credit card fees and foreign transaction fees. Ancestry does not absorb these amounts, and under the refund provisions it also does not refund taxes or shipping and processing charges on the non-refundable part of a US AncestryDNA kit.
Supporting quotations
Taxes and Fees: You will be responsible for all taxes and fees charged by other companies such as shipping, mobile carrier fees, data plan charges, overdraft fees, credit card fees, and foreign transaction fees.
Qualifications & exceptions
The listed fees are examples, not an exhaustive list.
Refund of taxes and shipping is addressed separately in the product refund rules.
Charges & Financial Obligations · User right or choice
US AncestryDNA kits: refund within 60 days of ordering if you return the kit, minus a $15 processing fee
For AncestryDNA kits purchased in the United States, you are eligible for a refund if you request it and return the kit within 60 days of placing the order. The refund is reduced by a $15 processing fee, and you must return the kit to receive any refund. Ancestry does not refund shipping and processing charges, or any taxes paid on the non-refundable portion, for kits purchased in the United States. Refunds are credited to the billing method used for the original order. Kits bought from third-party retailers follow those retailers' processes instead. Purchasers outside the United States have a different, 14-day withdrawal right described later in these terms.
Supporting quotations
AncestryDNA kit purchases are eligible for a refund if you request a refund and return the kit within 60 days of placing your kit order, minus a $15 processing fee. You must return the kit to receive a refund. Ancestry does not refund shipping and processing charges or any applicable taxes paid on the non-refundable portion for kits purchased in the United States. All refunds will be credited to the billing method associated with the original order.
United States
Refund Eligibility.
Qualifications & exceptions
Request and return within 60 days of placing the kit order.
A $15 processing fee is deducted; the kit must be returned.
Shipping and processing charges and taxes on the non-refundable portion are not refunded for US purchases.
The refund process requires the original order information and return of the kit (see the refund process card).
Not stated here
Whether the 60 days run from the order date even when delivery is delayed is not addressed.
Charges & Financial Obligations · Procedure
AncestryDNA kits bought from Amazon, Walmart, Legacy.com or Target.com are refunded by those sellers, not Ancestry
If you bought your AncestryDNA kit through Amazon, Walmart (online or in-store), Legacy.com or Target.com, Ancestry directs you to contact that seller directly to request a refund. Ancestry's own 60-day return and refund rule for US kits applies to kits purchased from Ancestry.
Supporting quotations
If you purchased your AncestryDNA kit through Amazon, Walmart (online or in-store), Legacy.com, or Target.com, you should contact those sellers directly to request a refund.
Qualifications & exceptions
Named sellers: Amazon, Walmart (online or in-store), Legacy.com, Target.com.
The seller's own refund policy, which is not supplied here, governs those purchases.
Not stated here
How kits bought from other third-party retailers not listed are handled.
Charges & Financial Obligations · Restriction or exception
Traits add-ons are refundable only until your DNA results are available; EU buyers have 14 days to withdraw
If you buy traits for an existing DNA test after your DNA results are already available, you get access as soon as payment is processed and the traits purchase is not refundable. If you buy traits for a test you have activated but whose results are not yet available, you may cancel the traits purchase by contacting Member Services and are eligible for a refund until the results become available; once they are available, no refund. An AncestryDNA kit that includes traits follows the ordinary kit cancellation and refund terms rather than these traits rules. If you are in the European Union, you have the right to change your mind and cancel a traits order for a full refund, including shipping costs, at any time within 14 days of receiving your order.
Supporting quotations
Traits: If you purchased traits for your existing DNA test after your DNA results have been made available in the Services, you will have access to your traits as soon as your payment is processed, and you are not eligible for a refund of your traits purchase. If you purchase traits for your existing DNA test that you have activated, but your DNA results have not been made available in the Services, you may cancel your traits purchase by contacting Member Services and are eligible for a refund until your DNA results are made available. Once your DNA results are available, you are not eligible for a refund of your traits purchase.
Your purchase of an AncestryDNA kit that includes traits is governed by the above cancellation and refund terms applicable to AncestryDNA kits that do not include traits. If you are in the European Union, you have the right to withdraw and change your mind and cancel your order for traits and receive a full refund, including shipping costs, at any time within 14 days of receiving your order.
Qualifications & exceptions
Traits bought after results are available: no refund.
Traits bought before results are available: refundable via Member Services until results are made available.
A kit that includes traits follows the kit refund rules, not the traits rules.
EU purchasers: 14-day withdrawal right with full refund including shipping.
Not stated here
What 'receiving your order' means for a digital traits purchase in the EU is not stated.
Charges & Financial Obligations · User right or choice
Gift wrap is refundable until the kit ships and priority processing until Ancestry receives your sample
Where these add-ons are offered, you may cancel a gift wrap purchase by contacting Member Services and get it refunded as long as the AncestryDNA kit has not yet shipped. You may cancel a priority processing purchase the same way and get it refunded as long as Ancestry has not yet received your sample. Apart from the add-on itself, a kit bought with gift wrap or priority processing follows the ordinary AncestryDNA kit cancellation and refund rules, such as the US 60-day return with a $15 processing fee.
Supporting quotations
Add-On Options: Where available, if you purchased the gift wrap add-on, you may cancel your gift wrap purchase by contacting Member Services and are eligible for a refund of your gift wrap purchase until your AncestryDNA kit has shipped. Where available, if you purchased the priority processing add-on, you may cancel your priority processing purchase by contacting Member Services and are eligible for a refund of your priority processing purchase until we have received your sample.
Your purchase of an AncestryDNA kit that includes a gift wrap and/or priority processing add-on is otherwise governed by the above cancellation and refund terms applicable to AncestryDNA kits that do not include gift wrap and/or priority processing add-ons.
AncestryDNA kit purchases are eligible for a refund if you request a refund and return the kit within 60 days of placing your kit order, minus a $15 processing fee.
Qualifications & exceptions
Where the add-on is available; cancellation is by contacting Member Services.
Gift wrap: refundable until the kit has shipped. Priority processing: refundable until the sample is received.
The kit itself remains governed by the general kit refund rules.
Not stated here
Whether a priority processing refund is available if the sample is received but processing has not started is not stated.
To get an AncestryDNA kit refund you must supply your original order details and return the kit
Requesting a refund of an AncestryDNA kit has two required steps: you must provide the same information you gave when you placed the kit order, and you must return the kit to Ancestry. Member Services is the contact point for more information. This process applies to whichever refund right you are exercising, such as the US 60-day return.
Supporting quotations
Refund Process.
To request a refund of your AncestryDNA kit, you must (1) provide the same information you provided to us when you placed your kit order, and (2) return your AncestryDNA kit to us. Please contact Member Services for more information.
Qualifications & exceptions
Both steps are required: order information and physical return of the kit.
Member Services provides further details.
Not stated here
Who pays return shipping is not stated.
Charges & Financial Obligations · User right or choice
Outside the US you can cancel an AncestryDNA kit order within 14 days of receipt for a full refund including shipping
If you are outside the United States, you have the right to change your mind and cancel your AncestryDNA kit order for a full refund, including shipping costs, at any time within 14 days of receiving the order. The shipping refund is limited: if you chose a delivery option costing more than the least expensive one Ancestry offers, only the cost of the least expensive option is refunded. You cancel by calling Ancestry and need your order number, which is in the order confirmation email. The right lapses 14 days after you receive the order. If you cancel the DNA test after submitting your sample, you will not be able to access any DNA results; cancelling processing itself goes through Member Services. The refund is paid only to the credit card used for the purchase, and Ancestry asks you to allow a reasonable time for it to arrive.
Supporting quotations
Outside the United States: You have the right to withdraw and change your mind and cancel your order for an AncestryDNA kit and receive a full refund, including shipping costs, at any time within 14 days of receiving your order. Note that you will not be entitled to a full refund of shipping costs if you expressly choose a delivery option which costs more than the least expensive type of delivery. In this case, you will only be entitled to a refund of shipping costs up to the least expensive type of delivery that Ancestry offers.
You may call us to cancel your order and request a refund. You will need to know your order number when you call to cancel. Your order number is in the order confirmation email you received after placing your order. Your right to cancel will lapse 14 days following the date you receive your order. If you cancel your DNA test after you have submitted your sample, you will not be able to access any DNA results. Your refund will only be provided via the credit card you used to purchase the AncestryDNA kit. Please allow a reasonable time for the credit to reach you.
You may cancel the laboratory processing of your AncestryDNA kit by contacting Member Services.
Qualifications & exceptions
Applies to AncestryDNA kit orders outside the United States.
Shipping refund is capped at the least expensive delivery option when a dearer option was chosen.
Cancellation is by phone with the order number; the right lapses 14 days after receipt.
Cancelling after submitting a sample means no access to any DNA results.
Refund only to the credit card used for the purchase.
Not stated here
Whether a kit that has already been returned must also be physically sent back, and how non-card payment methods are refunded, are not stated.
Cross-references
contrast (model-proposed): US AncestryDNA kits: refund within 60 days of ordering if you return the kit, minus a $15 processing fee — contrast: Reviewed tension by region: US kit buyers get 60 days from ordering but must return the kit and lose a $15 fee plus shipping and taxes, while buyers outside the US get 14 days from receipt with a full refund including shipping. Neither displaces the other; they apply to different purchasers.
Charges & Financial Obligations · Company practice
Replacement AncestryDNA kits may cost $25 plus shipping in the US and are free of extra charge outside the US
If you need a replacement AncestryDNA testing kit in the United States, you call AncestryDNA at 1-800-958-9124 and provide the same information you gave when ordering. Depending on the reason for the replacement, Ancestry may charge a fee of $25 per kit plus applicable shipping and handling in the US. Outside the US you contact Ancestry by phone or email, and there is no additional charge for the replacement kit.
Supporting quotations
Replacement Testing Kits.
Should you require a replacement AncestryDNA testing kit in the US, you may call AncestryDNA at 1-800-958-9124 and provide the same information that you provided when you ordered your AncestryDNA kit. Depending on the reason for a replacement kit, we may charge a fee of $25 per kit (plus applicable shipping and handling) in the US. Should you require a replacement AncestryDNA testing kit outside the US, you may contact us by phone or email. There is no additional charge for replacement kits outside of the US.
Qualifications & exceptions
US: fee of $25 per kit plus shipping and handling may apply depending on the reason.
Outside the US: no additional charge.
Not stated here
Which reasons attract the US replacement fee and which do not are not listed.
Charges & Financial Obligations · User right or choice
Bundles can be returned complete within 60 days; a $15 fee per DNA kit is deducted except for EU users
Where offered, Ancestry sells Bundles that combine products such as an AncestryDNA kit and a family history subscription. You may return a Bundle for a refund within 60 days of purchase, but only as a complete package: Ancestry does not accept returns of individual products sold as part of a Bundle unless the whole Bundle comes back. If the Bundle includes an AncestryDNA kit, you must return the kit to be eligible, and a $15 processing fee per kit is deducted from the refund. For users in the European Union, no processing fee is deducted.
Supporting quotations
Bundles.
From time to time, where offered, Ancestry may offer multiple products (such as an AncestryDNA kit and a family history subscription) in combined packages, or “Bundles”. You may return a Bundle for a refund within 60 days from the date of purchase. Bundles may only be returned as a complete package. We do not accept returns of any product(s) that were sold as part of a Bundle, unless the Bundle is returned complete.
If your Bundle includes an AncestryDNA kit, you must return the kit in order to be eligible for a refund, and a $15 processing fee (per AncestryDNA kit) will be deducted from your refund amount. For users in the European Union, no processing fees will be deducted from the refund amount.
Qualifications & exceptions
Return within 60 days from the date of purchase.
Only complete Bundles are accepted for return.
A kit in the Bundle must be returned; $15 processing fee per kit deducted, except for EU users.
Not stated here
How a subscription component that has already been used is treated on return is not stated.
Charges & Financial Obligations · Restriction or exception
AncestryPreserve kits and paid digitization quotes are non-refundable, even if media cannot be converted
AncestryPreserve kits are not eligible for a refund. After Ancestry receives and inventories your media it provides a custom digitization quote, and once you pay that quote the digitization payment is also non-refundable. Ancestry does not guarantee a successful conversion of all media and gives no partial or full refund, including for items that cannot be delivered to your account because the media was blank, too damaged or deteriorated to digitize, or contained content found to violate Ancestry's Community Guidelines. The Community Guidelines are linked but not supplied with this source.
Supporting quotations
AncestryPreserve
AncestryPreserve kits are not eligible for a refund. In addition, after your media is received and inventoried, you will be provided with a custom digitization quote. After this custom quote is paid, the payment for digitization is not eligible for a refund. We can not guarantee a successful conversion of all media. No partial or full refunds will be provided, including for items that cannot be delivered to your account because the media (i) was blank, (ii) was too damaged or deteriorated to digitize, or (iii) contained any content that is found to violate our
Qualifications & exceptions
Both the kit and the paid digitization quote are non-refundable.
No refund for blank, damaged or deteriorated media, or for content found to violate the Community Guidelines.
Statutory or EU/UK consumer rights stated elsewhere in these terms are not addressed in this provision.
Not stated here
What the Community Guidelines prohibit, and whether undigitized media is returned to you, are not stated.
Charges & Financial Obligations · Procedure
A replacement AncestryPreserve kit is requested by phone and may carry an additional charge
If you need a replacement AncestryPreserve kit, you call Ancestry at 1-800-958-9124 and provide the same information you gave when ordering the kit. Depending on the reason for the replacement, an additional charge may apply; no amount is stated, unlike the $25 fee named for US AncestryDNA replacement kits.
Supporting quotations
Should you require a replacement AncestryPreserve kit, you may call Ancestry at 1-800-958-9124 and provide the same information that you provided when you ordered your AncestryPreserve kit. Depending on the reason for a replacement kit, an additional charge may apply.
Qualifications & exceptions
Request by phone with the original order information.
An additional charge may apply depending on the reason; the amount is not stated.
Not stated here
The replacement charge amount and whether the phone route applies outside the US.
Charges & Financial Obligations · Company practice
Gift Cards need an Ancestry account and a backup payment method for renewals; refunds return to the Gift Card balance
Where offered, Ancestry sells physical and digital Gift Cards redeemable for eligible goods and services on Ancestry's websites and mobile apps. To spend a Gift Card balance you must have an Ancestry account and redeem the card. To use a Gift Card for a renewing subscription you must add a secondary payment method, and if the Gift Card does not cover the full cost of a purchase, Ancestry charges the difference to that secondary method on file. The cancellation and return rules in these Renewal and Cancellation Terms apply to purchases made with a Gift Card, and any refund of such a purchase goes back to the Gift Card balance rather than to a card or bank account.
Supporting quotations
Ancestry Gift Cards
Where available, Ancestry may offer physical and digital gift cards that are redeemable for eligible goods and services on Ancestry’s website(s) and mobile application(s) (“Gift Cards”). To purchase Ancestry goods and services with a Gift Card balance, you must have an Ancestry account and redeem the Gift Card. You must add a secondary payment method to use a Gift Card for renewing subscriptions. If the Gift Card does not cover the total cost of your purchase, we’ll charge your secondary payment method on file for the difference.
The cancellation and return policies contained in these Renewal and Cancellation Terms apply to purchases made with a Gift Card. Refunds will be returned to your Gift Card balance if a Gift Card was used for the original purchase.
Qualifications & exceptions
Redeemable only for eligible goods and services on Ancestry's sites and apps.
A secondary payment method is required for renewing subscriptions and is charged for any shortfall.
Refunds of Gift Card purchases return to the Gift Card balance.
Not stated here
Which goods and services are eligible, and whether a Gift Card can be used across Ancestry's other brands, are not stated.
Charges & Financial Obligations · Restriction or exception
Gift Card funds never expire but cannot be cashed out, replaced if lost or refunded; the issuer's terms also apply
Gift Cards cannot be exchanged for cash unless the law requires it. The funds do not expire and there are no dormancy or inactivity fees. Ancestry tells you to treat Gift Cards like cash: lost, damaged or stolen Gift Cards are not replaceable and are non-refundable, and all Gift Card sales are final. When you buy or redeem a Gift Card you also agree to the Gift Card issuer's separate Terms & Conditions, which are linked but not supplied with this source.
Supporting quotations
Gift Cards cannot be exchanged for cash unless required by law. Funds don’t expire. No dormancy or inactivity fees. Treat Gift Cards like cash. Lost, damaged, or stolen Gift Cards are not replaceable and are non-refundable. All Gift Card sales are final. When you purchase or redeem a Gift Card, you agree to the Gift Card issuer’s
Qualifications & exceptions
No cash exchange unless required by law.
Funds do not expire; no dormancy or inactivity fees.
Lost, damaged or stolen cards are not replaceable or refundable; all sales final.
The issuer's Terms & Conditions are an unsupplied linked document.
Not stated here
The content of the issuer's Terms & Conditions and the identity of the issuer.
Charges & Financial Obligations · Context
Returns of Ancestry merchandise from ancestryswag.com follow a separate linked policy
For merchandise bought on ancestryswag.com, these terms do not state the return or exchange rules; they refer you to a separate returns page on that site. That page was not supplied with this source, so the merchandise return conditions are unknown here.
Supporting quotations
Ancestry Merchandise
For information about returns or exchanges of merchandise purchased on ancestryswag.com, click
Qualifications & exceptions
Applies to merchandise purchased on ancestryswag.com.