Community Rules

Ancestry · Official agreement

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5 of 24 cards in Account & Service Control

Account & Service Control · Company practice

Ancestry may remove violating posts, and serious or repeat violations lead to suspension or termination

Ancestry says it can't be responsible for the content users create and share, but reserves the right to remove any posts or comments that violate these guidelines or its Terms and Conditions. Serious or repeat violations or offences will subject the responsible user to account suspension or termination.

Supporting quotations

Ancestry can’t be responsible for the content our users create and share in the community, but we reserve the right to remove any posts or comments that violate these guidelines or our Terms and Conditions.
Serious or repeat violations or offences will subject the responsible user to account suspension or termination.

Qualifications & exceptions

  • Removal is a right Ancestry reserves, not a duty.
  • Suspension or termination is tied to serious or repeat violations; neither term is defined.

Not stated here

  • The page does not say whether you are notified, can appeal, or keep access to your trees or DNA results after suspension or termination; the Terms and Conditions were not supplied.

Account & Service Control · Restriction or exception

Use your own account, keep your password to yourself, and pick an acceptable username

You must have your own Ancestry account with a unique username and password, and you may not share your password with anyone else. You may not choose a username that is hateful, obscene or otherwise inappropriate; Ancestry decides what is inappropriate in its sole discretion.

Supporting quotations

Must have your own Ancestry account, and select a unique username and password.
May not share your Ancestry account password with anyone else.
May not select a username that is hateful, obscene, or otherwise inappropriate, as determined by Ancestry, in its sole discretion.

Qualifications & exceptions

  • Whether a username is inappropriate is decided by Ancestry in its sole discretion, not by a stated test.

Not stated here

  • Whether family members may share one subscription without sharing a password is not addressed on this page.

Account & Service Control · Restriction or exception

Do not let a child under 13 publish or post through your account

You may not permit a child under the age of 13 to publish information or post content through your Ancestry account. This rule is about your account being used by a young child to post; it does not itself set Ancestry's minimum age for holding an account.

Supporting quotations

May not permit a child under the age of 13 to publish information or post content through your Ancestry account.

Not stated here

  • Ancestry's general age requirements for accounts are not stated on this page; the Terms and Conditions were not supplied.

Account & Service Control · Restriction or exception

Give real contact details and never misrepresent who you are

You must provide valid and complete contact information, including a valid email address, and must never misrepresent your identity to Ancestry or to other users. You may not knowingly share false or misleading content or communications, including impersonating anyone, misrepresenting your affiliation with any person or entity (including Ancestry), falsely claiming an endorsement, or pretending to be an employee or representative of Ancestry or its family of companies.

Supporting quotations

Must provide valid and complete contact information, including a valid email address.
Must never misrepresent your identity, either to Ancestry or to other users.
May not share content or communicate in a manner that you know is false or misleading, including impersonating any person, misrepresenting your affiliation with any person or entity (including Ancestry), falsely claiming an endorsement that you do not have, or misrepresenting that you are an employee or representative of Ancestry or its family of companies.

Qualifications & exceptions

  • The false-or-misleading rule covers content and communications you know are false or misleading.

Account & Service Control · Company practice

Some features are limited to paid users, and trial and subscriber identities may be verified

Among the measures Ancestry says it may use against illegal content and fraud: limiting access to certain features to paid users, and verifying the identity of people on trials and subscribers to combat fraud.

Supporting quotations

We may use processes to monitor and remove such content, including:
Limiting access to certain features to paid users, and verifying the Identity of trialers and subscribers to combat fraud;

Qualifications & exceptions

  • Listed as a measure Ancestry may use.

Not stated here

  • Which features are limited and how identity is verified are not stated.
  • The Ancestry Terms and Conditions and Privacy Statement, which supply the meaning of capitalized terms here, were not supplied with this document.