Privacy Statement

Ancestry · agreement dated 12 May 2026 · Official agreement

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5 of 142 cards in Security & Safeguards

Security & Safeguards · Company commitment

Ancestry says it secures personal information with administrative, technical, organizational and physical safeguards

Ancestry states that it is committed to handling your Personal Information responsibly and securing it with administrative, technical, organizational and physical safeguards. This is a general commitment; the Security section later describes the program in more detail and says Ancestry cannot guarantee that loss, misuse or alteration will not occur.

Supporting quotations

Ancestry is committed to being a good steward of your Personal Information (defined below), handling it in a responsible manner, and securing it with administrative, technical, organizational, and physical safeguards.

Qualifications & exceptions

  • The later Security section states that Ancestry cannot guarantee that loss, misuse or alteration of data will not occur.

Security & Safeguards · Company practice

All your data is stored with Ancestry's cloud service vendors

Ancestry's web and mobile services are cloud-based, and the statement says all your data resides with its cloud service vendors. Those vendors are service providers subject to the contractual obligations described for service providers.

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Cloud services infrastructure providers (Ancestry’s web and mobile services are cloud-based services; all your data resides with our cloud service vendors);

Not stated here

  • The cloud vendors and their locations are not named here.

Security & Safeguards · User right or choice

You can download your DNA Data, but once downloaded it is at your own risk

You can download a file containing your DNA Data. If you do, Ancestry says you do so at your own risk; the downloaded file is outside Ancestry's protections.

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You can download a file with your DNA Data. If you download your DNA Data, you do so at your own risk.

Qualifications & exceptions

  • Downloaded DNA Data is at your own risk.

Not stated here

  • What exactly the DNA Data download contains is on a linked page that is not supplied.

Security & Safeguards · Company commitment

Ancestry runs a security program with encryption and reviews, but cannot guarantee against loss or misuse

Ancestry maintains an information security program with administrative, physical and technical safeguards, scaled to the sensitivity of the information. It has measures against inappropriate access, loss, misuse or alteration of Personal Information, including Genetic Information; its security team regularly reviews practices; it encrypts Personal Information with secure server software; and it partners only with security companies that meet its standards. Ancestry says it cannot guarantee that loss, misuse or alteration will not occur.

Supporting quotations

Ancestry maintains a comprehensive information security program designed to protect our customers’ Personal Information using administrative, physical, and technical safeguards.
The specific security measures used are based on the sensitivity of the Personal Information collected. We have measures in place to protect against inappropriate access, loss, misuse, or alteration of Personal Information (including Genetic Information) under our control.
The Ancestry security team regularly reviews our security and privacy practices and enhances them as necessary to help ensure the integrity of our systems and your Personal Information.
We use secure server software to encrypt Personal Information (including Genetic Information), and we only partner with security companies that meet and commit to our security standards.
While we cannot guarantee that loss, misuse, or alteration of data will not occur, we use appropriate technical and organizational measures to prevent this.

Qualifications & exceptions

  • No guarantee against loss, misuse or alteration of data.

Not stated here

  • Specific technical measures and encryption standards are not described.

Security & Safeguards · Context

You are expected to protect your account with strong passwords and secure devices

Ancestry says it is important for you to guard against unauthorized access to your Personal Information by using strong passwords and protecting your own computer or device from unauthorized use.

Supporting quotations

It is also important for you to guard against unauthorized access to your Personal Information by maintaining strong passwords and protecting against the unauthorized use of your own computer or device.