Anthropic Consumer Terms of Service

Account & Service Control · Restriction or exception

You must be at least 18, or older if your location requires it

To use the Services you must be at least 18 years old, or the minimum age required in your location to consent to use the Services, whichever is higher.

Supporting quotations

You must be at least 18 years old or the minimum age required to consent to use the Services in your location, whichever is higher.

Account & Service Control · Procedure

Anthropic may require an account, use its details to contact you, and send legal notices that way

Anthropic may ask you to create an Account to access the Services. You agree to give correct, current and complete Account information and to let Anthropic use it to communicate with you about the Services. Communications Anthropic sends using your Account information satisfy any requirement for legal notices, so a notice sent to your Account contact details counts even if you do not read it.

Supporting quotations

To access our Services, we may ask you to create an Account.

You agree to provide correct, current, and complete Account information and allow us to use it to communicate with you about our Services.

Our communications to you using your Account information will satisfy any requirements for legal notices.

Qualifications & exceptions

• The communications permission is limited to communications about the Services.

Not stated here

• Which channels count as using your Account information (for example email or in-product messages) is not specified.

Account & Service Control · User right or choice

You may close your account at any time by contacting support

You may close your Account at any time by contacting Anthropic at support@anthropic.com.

Supporting quotations

You may close your Account at any time by contacting us at support@anthropic.com.

Qualifications & exceptions

• Closing an Account is described separately from cancelling a paid Subscription; Section 6 sets its own cancellation steps, timing and refund rules.

Not stated here

• This paragraph does not say what happens to your Materials or data when you close your Account. Section 12 says only that upon termination Anthropic may, at its option, delete Materials or other data; retention is otherwise left to the unsupplied Privacy Policy.

Account & Service Control · Restriction or exception

Trial or limited evaluation access is for personal, non-commercial use only

Anthropic may sometimes let you evaluate the Services for a limited time or with limited functionality. Use of the Services for evaluation purposes is for your personal, non-commercial use only.

Supporting quotations

In some cases, we may permit you to evaluate our Services for a limited time or with limited functionality.

Use of our Services for evaluation purposes are for your personal, non-commercial use only.

Qualifications & exceptions

• The personal, non-commercial limit is stated for evaluation use; this paragraph does not apply it to all use of the Services.

Account & Service Control · Procedure

Claude Pro and other individual subscriptions require an Account and a sign-up under these Terms

To access Claude Pro and other subscription services Anthropic may offer to individuals, you must sign up for a Subscription with Anthropic: first by creating an Account, then by following the subscription procedure on the Services. Signing up for a Subscription is an agreement to these Terms. The content, features, services and duration of your Subscription are described in the order process.

Supporting quotations

To access Claude Pro and other subscription services we may make available to individuals, you must sign up for a subscription with us (a “Subscription”), first by creating an Account, and then following the subscription procedure on our Services.

When you sign up for a Subscription, you agree to these Terms.

The content, features, and other services provided as part of your Subscription, and the duration of your Subscription, will be described in the order process.

Account & Service Control · Restriction or exception

Anthropic may change what a Subscription includes and does not guarantee any feature stays available

Anthropic may change the content, features and other services in a Subscription from time to time, and it does not guarantee that any particular content, feature or service will always be available through the Services.

Supporting quotations

We may change the content, features, and other services from time to time, and we do not guarantee that any particular piece of content, feature, or other service will always be available through the Services.

Qualifications & exceptions

• Section 12 separately reserves Anthropic's right to modify, suspend or discontinue the Services at any time without notice, unless a separate agreement says otherwise.

Account & Service Control · Restriction or exception

Anthropic may change, suspend or discontinue the Services or your access at any time without notice

The Services are novel and will change: Anthropic may add or remove features, raise or lower capacity limits, offer new Services or stop offering some. Unless Anthropic specifically agrees otherwise in a separate agreement with you, it reserves the right to modify, suspend or discontinue the Services or your access, in whole or in part, at any time without notice. It says it will strive to give reasonable advance notice before it stops offering a Service, but urgent situations, such as preventing abuse, legal requirements, or security and operability issues, may make notice infeasible. Anthropic will not be liable for any such change, suspension or discontinuation.

Supporting quotations

We may sometimes add or remove features, increase or decrease capacity limits, offer new Services, or stop offering certain Services.

Unless we specifically agree otherwise in a separate agreement with you, we reserve the right to modify, suspend, or discontinue the Services or your access to the Services, in whole or in part, at any time without notice to you.

Although we will strive to provide you with reasonable advance notice if we stop offering a Service, there may be urgent situations—such as preventing abuse, responding to legal requirements, or addressing security and operability issues—where providing advance notice is not feasible.

We will not be liable for any change to or any suspension or discontinuation of the Services or your access to them.

Qualifications & exceptions

• The advance-notice language is an effort ("strive"), not a firm promise, and applies to stopping a Service, not to every change.
• Subscription fee changes follow separate Section 6 rules: no change during the current term and 30 days' notice of increases.

Account & Service Control · Restriction or exception

Anthropic may suspend or terminate you without notice for a believed breach or legal need, with refund rules

You may stop accessing the Services at any time. Anthropic may suspend or terminate your access, including any Subscriptions, at any time without notice if it believes you breached the Terms or if it must do so to comply with law. If it terminates you for violating the Terms and you have a Subscription, you get no refund. Anthropic may also terminate a Subscription at any time for any other reason; if it does and you bought the Subscription on its website, it refunds pro rata the fees for the remaining portion after termination. Refunds for Subscriptions bought through an App Distributor follow that distributor's terms.

Supporting quotations

You may stop accessing the Services at any time.

We may suspend or terminate your access to the Services (including any Subscriptions) at any time without notice to you if we believe that you have breached these Terms, or if we must do so in order to comply with law.

If we terminate your access to the Services due to a violation of these Terms and you have a Subscription, you will not be entitled to any refund.

In addition, if you have a Subscription, we may terminate the Subscription at any time for any other reason.

If we exercise this right and you purchased the subscription via our website, we will refund you, on a pro rata basis, the fees you paid for the remaining portion of your Subscription after termination.

Any refunds for Subscriptions purchased via an App Distributor are subject to the App Distributor’s terms and not these terms.

Qualifications & exceptions

• The breach trigger turns on Anthropic's belief, and termination for that reason can occur without notice.
• The T&S Support Center (Section 8) is where Anthropic says appeal information for suspensions or terminations is found; it is not supplied.

Cross-references

• narrows (model-proposed): Payments are non-refundable except where the Terms or the law provide otherwise — exception_to: When Anthropic terminates a website Subscription for a reason other than your breach, it refunds the remaining portion pro rata, another express exception to non-refundability.

Account & Service Control · Company practice

Free accounts inactive for over a year may be closed, after notice

Anthropic may also terminate your Account if you have been inactive for over a year and do not have a paid Account. If it terminates an Account for inactivity, it will notify you before doing so.

Supporting quotations

We may also terminate your Account if you have been inactive for over a year and you do not have a paid Account.

If we terminate your Account due to inactivity, we will provide you with notice before doing so.

Not stated here

• What counts as inactivity, and how much notice is given, is not stated.