Account & Service Control · Restriction or exception
Everyone using your AT&T services is bound by the Agreement, and you must tell them
All users of your AT&T Services, including minors, are subject to the limits and obligations of this Agreement, including its arbitration provision and the Privacy Notice. The account holder has the duty to inform those users of their limits and obligations and to give them this Agreement.
Supporting quotations
You agree that all users of your AT&T Services (including minors), are subject to the limitations and obligations of this Agreement, including its arbitration provision and Privacy Notice.
It’s your duty to inform them of their limitations and obligations and to provide this Agreement to them.
Qualifications & exceptions
Applies to all users of the account holder's AT&T Services, expressly including minors.
Account & Service Control · User right or choice
Authorized Users can manage your account and you are responsible for what they do
You may designate people such as family members as Authorized Users. They can manage your AT&T Accounts, including changing or adding Services. You are responsible for all actions, changes and additions made by Authorized Users and by anyone else who accesses or uses your Account or devices, including purchases of apps, add-on products and additional AT&T Services.
Supporting quotations
You may designate individuals (such as family members) to act on your behalf (“Authorized Users”). Authorized Users can manage your AT&T Accounts, including changing or adding Services.
You’re responsible for all actions, changes, and additions made by any Authorized Users, and any other persons accessing or using your Account or device(s).
Qualifications & exceptions
Your responsibility also covers other persons accessing or using your Account or device(s), not only designated Authorized Users.
Account & Service Control · Restriction or exception
Any adult present at installation can act for you, including accepting terms and charges
If you are not present, or do not identify yourself, when an AT&T Service is installed, you authorize any adult present to act on your behalf even if you never designated that adult as an Authorized User; the minimum age may differ by state or territory. That adult can accept related terms, agreements and charges, and AT&T may give that adult information about your Accounts, make changes at the adult's direction and run credit checks on you that it deems appropriate to make those changes or answer questions. AT&T may, in its sole discretion, refuse to let the adult authorize installation or receive information if the adult cannot sufficiently identify themselves or answer questions about you.
Supporting quotations
If you are not present or do not identify yourself when an AT&T Service is installed, you authorize any adult (the minimum age may differ by state or territory) present to act on your behalf, regardless of whether you designated that adult as an Authorized User.
You also authorize this adult to accept any related terms and conditions, agreements, and charges.
Further, you authorize us to provide information about and make changes to your AT&T Accounts (as well as to perform any credit checks on you that we deem appropriate to implement the changes or respond to questions) at the direction of this adult.
AT&T reserves the right to refuse to allow an adult to authorize installation, take any action regarding your AT&T Accounts, or receive any information if we decide in our sole discretion that the adult has failed to provide sufficient identifying information or cannot answer questions about you or your AT&T Accounts to our satisfaction.
Qualifications & exceptions
Applies only when you are not present or do not identify yourself at installation.
The minimum age of the adult may differ by state or territory.
Account & Service Control · Permission or license
AT&T may stop letting you use one login for several accounts
If you were previously offered the option to combine credentials to log onto several AT&T and/or third-party accounts, AT&T may, in its sole discretion, end that option and require separate credentials for different accounts.
Supporting quotations
In AT&T’s sole discretion, we may end this option and require separate credentials for different accounts.
Legal Rights & Agreement Rules · Procedure
Most disputes go to an informal process, small claims court or individual arbitration, not jury or class actions
The Agreement requires you and AT&T to resolve most disputes through an informal dispute resolution process, in small claims court, or through arbitration on an individual basis rather than through jury trials or class actions. The informal process lets you explain what happened to someone in, or working with, AT&T's legal department. In arbitration a neutral arbitrator decides the dispute, applies the same law and can award the same individualized remedies as a court, using streamlined procedures; the decision is legally binding and subject only to limited court review.
Supporting quotations
It requires you and AT&T to resolve most disputes through an informal process, in small claims court, or through arbitration on an individual basis rather than jury trials or class actions.
The informal dispute resolution process gives you the opportunity to explain what happened to someone in, or working with, our legal department.
The arbitrator applies the same law and can award the same individualized remedies that a court could award but uses streamlined procedures and discovery to simplify the process and reduce costs.
The arbitrator’s decision is legally binding, and it is subject to limited review by courts.
Qualifications & exceptions
"Most disputes": claims for bodily injury or death are excluded from arbitration (1.3.2.1), either side may use small claims court, and agency complaints remain available.
The arbitrator's decision is binding with limited court review.
Legal Rights & Agreement Rules · Restriction or exception
You and AT&T agree to arbitrate all disputes except bodily injury or death claims
To the greatest extent the Federal Arbitration Act permits, you and AT&T agree to arbitrate all disputes and claims between you, except claims arising from bodily injury or death. The scope is meant to be read broadly and includes claims about any aspect of the relationship under any legal theory, claims that arose before this or any prior Agreement (including advertising claims), claims for mental or emotional distress not arising from bodily injury, claims in purported class actions where you are not a member of a certified class, and claims arising after the Agreement ends. Exceptions and limits elsewhere: either side may take an individual dispute to small claims court; you may still bring issues to federal, state or local agencies such as the FCC; certain issues (such as arbitrability and enforceability) are reserved for a court; in a mass arbitration a dispute not resolved in the staged process may be opted out to court, and it goes to court if the staging process is held unenforceable; and you may reject future changes to the arbitration provision within 30 days of notice. The arbitration provision survives termination.
Supporting quotations
To the greatest extent permitted under the Federal Arbitration Act, AT&T and you agree to arbitrate all disputes and claims between you and AT&T, except for claims arising from bodily injury or death.
The scope of this arbitration provision is intended to be broadly interpreted.
claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, fraud, misrepresentation, or any other statutory or common-law legal theory;
claims that arose before the existence of this or any prior Agreement (including, but not limited to, claims relating to advertising);
claims for mental or emotional distress or injury not arising out of bodily injury;
claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
claims that may arise after the termination of this Agreement.
This arbitration provision does not preclude you from bringing issues to the attention of federal, state, or local agencies, including, for example, the Federal Communications Commission.
This arbitration provision will survive termination of this Agreement.
You and AT&T may, separately or by agreement, opt out of arbitration and elect to have your dispute heard in a court of competent jurisdiction consistent with the remainder of the Agreement (including the rest of Section 1).
then your dispute will not proceed in arbitration. Instead, it will proceed only in a court of competent jurisdiction
you may reject any such change by sending us written notice via U.S. Mail within 30 days of the first notice of the change
Qualifications & exceptions
Excludes claims arising from bodily injury or death.
Small claims court option for individual claims (Small Claims Option).
Agency complaints, for example to the FCC, are not precluded.
Mass-arbitration Option One allows opting a dispute out to court after the staged process; court proceeds if staging is held unenforceable.
Future changes to the arbitration provision may be rejected by mail within 30 days of the first notice.
Legal Rights & Agreement Rules · Context
In the arbitration section, AT&T and you include affiliates and all users of the services
Within Section 1.3, "AT&T" and "we" include AT&T's past, present and future parents, subsidiaries, affiliates and related entities and their officers, agents, employees, licensors, predecessors, successors and assigns. "You" includes your related entities, agents and successors and all authorized or unauthorized users or beneficiaries of AT&T Services or products under past, present or future Agreements, so those users' claims are also covered by the arbitration provision.
Supporting quotations
References in Section 1.3 to “AT&T” or “we” include our past, present, and future parents, subsidiaries, affiliates, and related entities
and all authorized or unauthorized users or beneficiaries of AT&T Services or products under past, present, or future Agreements between you and AT&T.
Legal Rights & Agreement Rules · User right or choice
Either side may take a dispute to small claims court in your billing county instead of arbitration
Despite the arbitration provision, you or AT&T may bring a dispute, or elect to have it heard, in the small claims court for the county (or parish) of your billing address. Such a dispute is not subject to arbitration as long as it stays in that court and advances only individual (non-class, non-representative) claims for individualized relief. The small claims court decides first whether the dispute is within its jurisdictional limits. As with arbitration, a small claims proceeding cannot begin until the informal resolution period ends.
Supporting quotations
Despite this arbitration provision, either you or AT&T may bring a dispute or elect to have a dispute heard in the small claims court for the county (or parish) of your billing address.
Disputes submitted to small claims court are not subject to arbitration, so long as they remain in that court and advance only individual (non-class, non-representative) claims seeking individualized requests for relief.
Any arbitration or small claims court proceeding cannot begin until after the Informal Resolution Period has ended.
Qualifications & exceptions
Only while the dispute remains in small claims court and seeks individual relief.
The informal dispute resolution requirement applies before a small claims case begins (1.3.2.2).
Legal Rights & Agreement Rules · User right or choice
Arbitration does not stop agency complaints; the Federal Arbitration Act governs it and it survives termination
The arbitration provision does not stop you from bringing issues to federal, state or local agencies, such as the Federal Communications Commission, and those agencies can, if the law allows, seek relief against AT&T on your behalf. Because the Agreement is a transaction in interstate commerce, the substantive and procedural provisions of the Federal Arbitration Act, not state arbitration law, govern how the arbitration provision is interpreted and enforced. The arbitration provision survives termination of the Agreement.
Supporting quotations
This arbitration provision does not preclude you from bringing issues to the attention of federal, state, or local agencies, including, for example, the Federal Communications Commission. Those agencies can, if the law allows, seek relief against us on your behalf.
the substantive and procedural provisions of the Federal Arbitration Act govern the interpretation and enforcement of this arbitration provision (not state arbitration law)
This arbitration provision will survive termination of this Agreement.
Qualifications & exceptions
Agencies may seek relief on your behalf only if the law allows.
The first formal step in any dispute is a signed written Notice of Dispute
If customer service cannot resolve a concern, the first step in the dispute process is a written Notice of Dispute; AT&T also sends one to your billing address if it has a dispute with you. The Notice can be sent by U.S. mail or courier to the stated Legal Department Notice Address in Dallas, Texas, or submitted electronically through att.com/noticeofdispute. It must include everything the Notice form asks for, including your name, address and phone number, the Account number, the services involved, a description of the claim, and the specific relief sought with the basis for its calculation. It must be personally signed by you if you are the claimant. Before AT&T discusses or shares your Account information with anyone else, including your attorney, you must give your authentication and consent.
Supporting quotations
If that does not work, the first step in the dispute resolution process is to send a written Notice of Dispute (“Notice”).
(We’ll also send you a Notice to your billing address if we have a dispute with you.)
The Notice to AT&T may be sent by U.S. mail or professional courier service to Legal Department - Notice of Dispute, AT&T, 208 S. Akard, Office #2900.13, Dallas, Texas 75202 (the “Notice Address”), or, alternatively, submitted electronically by following the instructions at
The Notice must include all of the information requested on the Notice form, including: (a) the claimant’s name, address, and phone number; (b) the Account number at issue; (c) the services (if any) to which the claim pertains; (d) a description of the nature and basis of the claim or dispute; and (e) an explanation of the specific relief sought and the basis for the calculations.
The Notice must be personally signed by you (if you are the claimant) or by an AT&T representative (if we are the claimant).
To protect your Account, you must provide your authentication and consent before we discuss or share your Account information with anyone other than you, including an attorney (“Authentication and Consent”).
Qualifications & exceptions
The Notice must be personally signed by the claimant (you) or an AT&T representative.
Authentication and Consent is required before AT&T shares Account information with anyone other than you, including an attorney.
Legal Rights & Agreement Rules · Procedure
After a Notice, the other side gets 60 days and either side can ask for a settlement call you must join personally
The party sending a Notice must give the other party 60 days after it receives a complete Notice (including Authentication and Consent, if required) to investigate. During that period the receiving party may request an individualized phone call or videoconference to discuss settlement (an Informal Settlement Conference). Both sides must cooperate in good faith to schedule it, and it may take place after the 60 days. You and an AT&T representative must personally participate unless agreed otherwise in writing; lawyers may also take part.
Supporting quotations
The party sending the Notice must give the other party 60 days after receiving a complete Notice (including Authentication and Consent, if required) to investigate the claim.
During that period, the receiving party may request an individualized phone call or videoconference to discuss settlement (“Informal Settlement Conference”).
You and AT&T must cooperate in good faith to schedule the Informal Settlement Conference (which may occur after the 60-day period). You and an AT&T representative must personally participate unless otherwise agreed in writing. Either party’s lawyers may also participate.
Legal Rights & Agreement Rules · Company commitment
Filing deadlines pause during the informal resolution period
Any statute of limitations or contractual limitations period is paused (tolled) for the claims and relief stated in the Notice during the Informal Resolution Period. That period runs from receipt of the Notice (and any required Authentication and Consent) through the later of 60 days after receipt or the completion of a timely requested Informal Settlement Conference.
Supporting quotations
Any applicable statute of limitations or contractual limitations period will be tolled for the claims and requested relief in the Notice during the “Informal Resolution Period.”
The Informal Resolution Period runs from the date the Notice (and Authentication and Consent, if required) is received through the later of (1) 60 days after receipt of the Notice, or (2) the date the Informal Settlement Conference is completed, if timely requested.
Qualifications & exceptions
Tolling covers only the claims and requested relief stated in the Notice.
Legal Rights & Agreement Rules · Restriction or exception
No arbitration or small claims case can start until the informal process is finished
An arbitration or small claims court case cannot begin until the Informal Resolution Period has ended; mass arbitrations have additional requirements in subsection 1.3.2.7. If any informal dispute resolution requirement has not been met, a court can stop the filing or prosecution of the arbitration or small claims case, JAMS may not accept, administer or charge fees for such an arbitration unless the law prohibits that restriction, and an already pending arbitration must be dismissed. Both sides still may seek relief for non-compliance with this condition in arbitration.
Supporting quotations
Any arbitration or small claims court proceeding cannot begin until after the Informal Resolution Period has ended. (Subsection 1.3.2.7 contains additional requirements for commencing mass arbitrations.)
If any aspect of these requirements has not been met, a court of competent jurisdiction can enjoin the filing or prosecution of an arbitration or small claims court proceeding. In addition, unless prohibited by law, JAMS may not accept, administer, assess, or demand fees in connection with such an arbitration. If the arbitration already is pending, it must be dismissed.
Even so, both parties retain the right to seek relief for non-compliance with this condition precedent in arbitration.
Qualifications & exceptions
Mass arbitrations carry additional commencement requirements (1.3.2.7).
The JAMS restriction applies unless prohibited by law.
Legal Rights & Agreement Rules · Procedure
An arbitration demand must attach the Notice and a signed compliance certification and disclose funders
A form to start arbitration is available at att.com/arbitration-forms, and JAMS explains online filing. The demand must be sent to JAMS and to AT&T's Notice Address, and must attach a copy of the Notice and a certification of compliance with the informal dispute process, personally signed by the party starting arbitration and by their counsel if represented. The demand must disclose any person or entity funding, or holding a financial stake in, any aspect of the arbitration.
Supporting quotations
A copy of the arbitration demand must be sent to JAMS and the Notice Address, and a copy of the Notice and a certification of compliance with the Informal Dispute Resolution Process in subsection 1.3.2.2 (personally signed by the party initiating arbitration and their counsel, if represented) must be attached to your arbitration demand.
The arbitration demand must disclose any person or entity that is funding or has a financial stake in any aspect of the arbitration.
Legal Rights & Agreement Rules · Procedure
JAMS administers the arbitration under its streamlined rules as modified by the Agreement
JAMS administers the arbitration under its then-current Streamlined Arbitration Rules and Procedures, plus any applicable Mass Arbitration Procedures and Guidelines, as modified by this arbitration provision. If JAMS refuses to enforce any part of the provision, you and AT&T pick another provider that will administer it consistently with the provision, and a court picks one if you cannot agree. The JAMS Rules are available online or by writing to the Notice Address, and AT&T offers plain-language arbitration information at att.com/arbitration-information.
Supporting quotations
JAMS will administer the arbitration. The arbitration will be governed by the then-current JAMS Streamlined Arbitration Rules and Procedures, plus any Mass Arbitration Procedures and Guidelines that apply to the dispute (together, the “JAMS Rules”), as modified by this arbitration provision.
If JAMS refuses to enforce any part of this arbitration provision, you and AT&T will pick another arbitration provider that will administer the arbitration consistent with this arbitration provision. If the parties cannot agree, the court will pick an arbitration provider that will do so.
Legal Rights & Agreement Rules · Restriction or exception
Claims only individually: no class, collective, representative or public injunction proceedings
The arbitrator may award relief, including damages, restitution, declaratory and injunctive relief, only in favor of the individual party seeking it and only as needed for that party's individual claim. You and AT&T may bring claims against each other only in an individual capacity, not as a plaintiff or class member in any class, collective, representative or private attorney general proceeding. Unless both sides agree, the arbitrator cannot consolidate more than one person's claims or preside over any class, collective, representative, private attorney general or public injunction proceeding. Section 1.12 repeats the class action waiver for court cases too, to the greatest extent the law permits; participating in a class-wide or mass settlement is still allowed.
Supporting quotations
The arbitrator may award relief (including, but not limited to, damages, restitution, declaratory relief, and injunctive relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief for that party’s individual claim.
YOU AND AT&T AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING.
Further, unless both you and AT&T agree otherwise, the arbitrator cannot consolidate more than one person’s or entity’s claims, and cannot preside over any form of class, collective, representative, private attorney general, or public injunction proceeding.
You and AT&T agree that, to the greatest extent permitted by law, each party may bring claims (whether in court or in arbitration) against the other only in an individual capacity.
For avoidance of doubt, nothing in this or any prior Agreement prevents you or AT&T from participating in a class-wide or mass settlement of claims.
Qualifications & exceptions
Consolidation is barred unless both you and AT&T agree.
Participation in a class-wide or mass settlement is not prevented.
The court-case waiver in 1.12 applies to the greatest extent permitted by law.
Legal Rights & Agreement Rules · Procedure
If a court strikes the class or public-relief bans, arbitration happens first and a court handles the rest
If a court, after all appeals, decides that any ban on consolidation or non-individualized relief (such as class, representative, private attorney general or public injunctive relief) is unenforceable, all other aspects of the case must be arbitrated first, and a court then decides the remaining parts that cannot be arbitrated. Nothing in this or any prior Agreement prevents either side from participating in a class-wide or mass settlement.
Supporting quotations
If a court of competent jurisdiction (after exhaustion of all appeals) decides that any of these bans on consolidation or non-individualized relief (such as class, representative, private attorney general, or public injunctive relief) is unenforceable, then all other aspects of the case must be arbitrated first. After arbitration is done, a court will decide the remaining parts of the case that cannot be arbitrated.
Legal Rights & Agreement Rules · Restriction or exception
25 or more similar claims with coordinated lawyers trigger mass arbitration procedures that may delay your case
If 25 or more claimants, including you, submit Notices or try to file arbitration demands raising similar claims and are represented by the same or coordinated counsel, whether or not the cases are pursued at the same time, the JAMS Mass Arbitration Procedures and Guidelines apply as modified by the Agreement. You agree to this process even though it may delay the arbitration of your claim and your dispute might end up in court.
Supporting quotations
If 25 or more claimants (including you) submit Notices to AT&T or seek to file arbitration demands raising similar claims, and they are represented by the same or coordinated counsel (whether such cases are pursued simultaneously or not), you and AT&T agree that the JAMS Mass Arbitration Procedures and Guidelines apply, as modified by this Agreement.
You agree to this process even though it may delay the arbitration of your claim, and your dispute might end up in court.
Legal Rights & Agreement Rules · Procedure
Mass arbitrations proceed in stages of 40 test cases with mediation in between; other cases wait
In the first stage, claimants' counsel and AT&T each pick 20 cases (40 total) to be filed and decided individually by different arbitrators, from the claimants' home states if feasible; if there are fewer than 40 cases, all are filed. Meanwhile no other case may be deemed filed or proceed, and JAMS must not charge fees for, administer or accept the remaining cases. Arbitrators are encouraged to finish within 120 days of appointment. After the first stage, the parties must hold a single mediation of all remaining cases, with AT&T paying the mediation fee; if that fails, another 40 cases are selected and decided, followed by another mandatory mediation. Between stages counsel meet and confer about efficiency, and either party may talk to JAMS about the amount or timing of fees.
Supporting quotations
In the first stage, claimants’ counsel and AT&T will each select 20 cases (40 cases total) to be filed in arbitration and resolved individually by different arbitrators.
In the meantime, no other cases may be deemed filed or proceed in arbitration, and JAMS must not assess or demand payment of fees for the remaining cases or administer or accept them.
After the first stage is completed, the parties must engage in a single mediation of all remaining cases, and AT&T will pay the mediation fee. If the parties cannot agree how to resolve the remaining cases after mediation, they will repeat the process of selecting and filing another 40 cases to be resolved individually by different arbitrators, followed by mandatory mediation.
Between stages, counsel will meet and confer regarding ways to improve the efficiency of the staged proceedings
Qualifications & exceptions
Cases outside the current stage cannot proceed or be charged fees while staging continues.
Legal Rights & Agreement Rules · User right or choice
After two staged rounds, you or AT&T may opt a mass-arbitration dispute out to court within set deadlines
If your dispute is not resolved through the staged process, there are two options. Option One: you or AT&T may opt your dispute out of arbitration and have it heard in court under the rest of the Agreement, including Section 1 (so the Dallas forum, class action waiver and jury trial waiver in 1.12 still apply). You must send AT&T a written notice personally signed by you, clearly stating you want to opt out, within 30 days after the second mediation ends; AT&T may opt out by notice to your counsel within 14 days after your 30-day period ends; counsel may agree to change these deadlines. Option Two: if neither side timely chooses Option One, your dispute continues in staged individual arbitration with four changes: up to 100 cases per stage, picked at random, earlier arbitrators may be reused if needed, and mediation becomes optional.
Supporting quotations
If your dispute is not resolved as part of the process identified above, the parties have two options:
You and AT&T may, separately or by agreement, opt out of arbitration and elect to have your dispute heard in a court of competent jurisdiction consistent with the remainder of the Agreement (including the rest of Section 1).
To choose Option One, you must send AT&T a written notice, personally signed by you, with a clear statement that you want to opt your dispute out of arbitration. You must send the notice within 30 days after the second mediation ends. AT&T may opt your dispute out of arbitration by sending a notice of intent to opt out to your counsel within 14 days after your 30-day opt-out period ends.
If neither you nor AT&T timely choose Option One, then you agree that your dispute will be resolved as part of continuing, staged individual arbitration proceedings as described above, with four changes. First, a total of 100 cases may be filed in each stage. Second, the cases will be picked at random.
Fourth, mediation is optional at the election of counsel for the parties.
Qualifications & exceptions
Your opt-out notice must be personally signed and sent within 30 days after the second mediation ends.
In court, the rest of Section 1, including 1.12, still applies.
Legal Rights & Agreement Rules · Company commitment
Deadlines pause for disputes waiting in a mass arbitration, and courts can enforce the staging
If your dispute is part of a Mass Arbitration, statutes of limitations and contractual limitations periods are tolled from when it is first submitted to JAMS until it is picked to proceed, is settled, withdrawn or otherwise resolved, or is opted out of arbitration. A court can enforce this subsection, including by stopping the mass filing, the prosecution or administration of arbitrations, or the assessment or collection of JAMS fees.
Supporting quotations
If your dispute is part of a Mass Arbitration, any applicable statutes of limitations or contractual limitations periods are tolled for your dispute.
Tolling runs from the time your dispute is first submitted to JAMS until your dispute is picked to proceed as part of this staged process, is settled, withdrawn, otherwise resolved, or opted out of arbitration under this provision.
A court of competent jurisdiction will have the authority to enforce this subsection, including by enjoining the mass filing, the prosecution or administration of arbitrations, or the assessment or collection of JAMS fees.
Legal Rights & Agreement Rules · Restriction or exception
If the mass-arbitration staging is held unenforceable for your dispute, it goes to court instead
Both sides, and their counsel, agree to work together in good faith to carry out the mass-arbitration staging process, and each of its requirements is meant to be severable. But if a court, after all appeals, decides that the staging process applies to your dispute and is not enforceable, your dispute will not be arbitrated; it proceeds only in court, under the rest of the Agreement, including the remaining parts of Section 1.3 and Section 1.12 (governing law, Dallas forum, class action and jury trial waivers).
Supporting quotations
You and AT&T (and counsel, if represented) agree to work together in good faith to carry out the staging process. This subsection and each of its requirements are intended to be severable from the rest of this arbitration provision.
But if, after exhaustion of all appeals, a court of competent jurisdiction decides that the staging process in this subsection applies to your dispute and is not enforceable, then your dispute will not proceed in arbitration. Instead, it will proceed only in a court of competent jurisdiction, consistent with the remainder of the Agreement (including the remaining provisions of Section 1.3 and Section 1.12).
Legal Rights & Agreement Rules · User right or choice
You can reject future changes to the arbitration provision by mail within 30 days
Notwithstanding anything else in the Agreement, including the general rule that continued use accepts changes, if AT&T makes any future change to the arbitration provision (other than a change to the Notice Address), you may reject it by sending written notice by U.S. Mail within 30 days of the first notice of the change to Legal Department - Revised Arbitration Opt-Out at the stated Dallas, Texas address. The notice must include your name, address, phone number, account number and a statement personally signed by you that you reject the change. Rejecting a change means you agree to arbitrate under this version of the arbitration provision; it does not remove arbitration altogether.
Supporting quotations
Notwithstanding any provision in this Agreement to the contrary, if AT&T makes any future change to this arbitration provision (other than a change to the Notice Address), you may reject any such change by sending us written notice via U.S. Mail within 30 days of the first notice of the change to Legal Department – Revised Arbitration Opt-Out, AT&T, 208 S. Akard, Office #2900.13, Dallas, Texas 75202.
Include your name, address, phone number, account number, and a statement personally signed by you that you wish to reject the change to the arbitration provision.
By rejecting any future change, you are agreeing that you will arbitrate any dispute between you and AT&T in accordance with the language of this version of the arbitration provision.
Qualifications & exceptions
Only by U.S. Mail, within 30 days of the first notice of the change.
Changes to the Notice Address cannot be rejected.
Rejection keeps this version of the arbitration provision in force; it is not an opt-out of arbitration.
AT&T, its affiliates and agents such as collectors may contact you by any method, including for marketing
You agree that AT&T, its current and future affiliates, assignees, successors, employees, agents and others acting or claiming to act for it (for example outside collection agencies) can contact you about your Accounts, your AT&T Services and other products and services that AT&T or third parties may offer, by any means, including phone, mail, email, text, chat, push notifications or bill messages and inserts. You are not required to agree to promotional communications to buy AT&T Services, and you can unsubscribe from promotional emails, calls or messages through the unsubscribe option in the message or the Privacy Notice.
Supporting quotations
You agree that AT&T and its current and future affiliates, assignees, successors, employees, agents, and others acting or purporting to act on our behalf (for example, outside collection agencies), can contact you regarding your Accounts, your AT&T Services, and additional products and services that we or third parties may offer, using any means or method
You are not required to agree to receive promotional communications to purchase any AT&T Services. You can unsubscribe from promotional emails, calls, or messages by following the unsubscribe options in the promotional communication itself or in the AT&T Privacy Notice.
Qualifications & exceptions
Promotional communications can be unsubscribed from; agreeing to them is not required to purchase AT&T Services.
Account & Service Control · Restriction or exception
You consent to autodialed and prerecorded calls and messages and the Agreement says you cannot revoke it
You agree that AT&T, its affiliates, agents and others acting or claiming to act for it, including outside collection agencies, can at any time send email or other electronic messages to any number or email address associated with your AT&T Services, including through automated systems sending preset messages. Calls or messages to numbers or email addresses you provide, or that are associated with your Services, may use an automatic telephone dialing system, artificial or prerecorded voices, or other automated equipment such as a predictive dialer, and the Agreement states that you cannot revoke your consent to be contacted this way. You also represent that you have authority to consent to communications to any numbers or emails you provide.
Supporting quotations
can at any time send you email or other electronic messages to any phone number or email address associated with your AT&T Services by any means, including an automated system that sends preset messages.
may be sent using an automatic telephone dialing system, artificial or prerecorded voices, or other automated dialing equipment such as a predictive dialer, and that you cannot revoke your consent to be contacted in this manner.
that you have authority to consent to communications to any phone numbers or email addresses you provide, and that you will promptly notify us if your contact information has changed.
Qualifications & exceptions
The irrevocability is stated for contact by automated dialing and prerecorded methods; the separate unsubscribe option for promotional communications still applies.
Not stated here
Whether applicable law permits revoking such consent despite this statement is not addressed by the Agreement.
Account & Service Control · Procedure
Notices by any contact method count as received, and bill messages count as delivered on set dates
Notices sent by any of the listed methods are considered received by you. You must keep your contact information accurate and current and tell AT&T promptly when it changes. AT&T sends important messages through bill messages and inserts: with electronic billing you are treated as receiving them when the electronic bill is available to view, and with paper billing three days after AT&T mails the bill. Communications may include emergency alerts, updates to this Agreement, payment or past-due notices and promotions for AT&T or partner products.
Supporting quotations
You agree that notices provided to you using any of these methods are considered received by you.
We will send important messages to you through bill messages and/or bill inserts. If you have electronic billing, you are considered to have received these notices once your electronic bill is available for viewing. If you get a paper bill, you are considered to have received these notices three days after we mail the bill to you.
Communications to you may include, but are not limited to, emergency alerts, updates to this Agreement, communications regarding payments or past-due balances, and information concerning promotions regarding any AT&T Services or products or services offered by our third-party partners.
Charges & Financial Obligations · User right or choice
You can cancel any AT&T service at any time, but may lose bundle discounts and trigger device payments or fees
You may cancel any of your AT&T Services at any time. Cancelling may cost you bundling discounts; if you have an active installment plan for devices or accessories tied to the cancelled service, that installment agreement may treat cancellation as a default that makes the remaining installments due immediately; and some services may stop working, or work differently, after a bundled service is cancelled. If you have not met a term commitment, cancelling also makes you subject to any applicable early termination fee under 1.9.6.
Supporting quotations
You may cancel or terminate any of your AT&T Services at any time.
you might lose any discounts you obtained from bundling AT&T Services together;
if you have an active installment plan for devices or accessories associated with the cancelled AT&T Services, your agreement for that installment plan might specify that your termination of AT&T Service is a default that triggers acceleration of the remaining installment plan payments; and
some AT&T Services may not work (or work the same way) after the cancellation of a bundled service.
if a term commitment to maintain service or programming for a particular length of time is not met, and either you cancel an AT&T Service or we terminate it for misconduct, you will be subject to any applicable early-termination fee(s) under subsection 1.9.6.
Qualifications & exceptions
Installment acceleration depends on the terms of your separate installment agreement.
Early termination fees apply when a term commitment is not met.
Account & Service Control · Permission or license
AT&T may change features, rates or charges, or end your service, for any reason
AT&T reserves the right to modify, suspend or discontinue any function or feature of any AT&T Service, including your rates or charges, or to terminate your service entirely, for any reason. The listed examples include complying with an order of an agency, court or arbitrator; losing either side's rights to access the network facilities, land or buildings needed to provide service; and misconduct by you or any user of your services. Separately, Section 1.17.2 requires notice of changes that are materially adverse to you and lets you cancel within 14 days of such a notice during a commitment to avoid an early termination fee.
Supporting quotations
AT&T reserves the right to modify, suspend, or discontinue any function or feature of any AT&T Service, including your rates or charges, or to terminate your AT&T Service entirely, for any reason, including but not limited to:
compliance with an order by a state or federal agency, court, or arbitrator;
any interruption or loss of either your or AT&T’s rights to access any part of the network facilities required to provide your services, including rights to access the land or buildings where the facilities are located; or
any Misconduct by you or any user of your AT&T Services.
If we notify you of a materially adverse change concerning an AT&T Service during your Service or Programming Commitment, and if you don’t accept the change, you must cancel the AT&T Service within 14 days of the notice to avoid an early termination fee, if applicable.
Qualifications & exceptions
"For any reason": the listed reasons are examples, not limits.
Materially adverse changes require notice, with a 14-day cancellation window during a commitment (1.17.2).
Account & Service Control · Restriction or exception
Misconduct, including AUP breaches, abuse of staff, reselling or credit risk, lets AT&T change or end service
Among the reasons AT&T may modify, suspend or terminate service are a loss of either side's rights to access the network facilities, land or buildings needed for service, and any Misconduct by you or any user of your services. Misconduct is defined non-exhaustively and includes conduct AT&T believes violates the Agreement or the Acceptable Use Policy; abusive, threatening or unreasonable conduct toward AT&T employees or representatives in person, by phone or in writing; abusive, fraudulent or unlawful use of services; giving false or misleading information, including about creditworthiness; use that harms AT&T's or others' networks, customers or operations, infringes intellectual property, violates privacy, generates spam or abusive calling or publishes threatening, offensive or illegal material; reselling services or access; and failing to pay when due or to keep required deposits, or any change AT&T determines creates a risk of non-payment, such as worse creditworthiness.
Supporting quotations
any interruption or loss of either your or AT&T’s rights to access any part of the network facilities required to provide your services
any Misconduct by you or any user of your AT&T Services. “Misconduct” includes but is not limited to:
any conduct that we believe violates this Agreement or AT&T’s Acceptable Use Policy;
any conduct that involves the use of abusive, threatening, or unreasonable conduct toward any of our employees or representatives, whether in person, over the phone, or in writing;
any abusive, fraudulent, or unlawful use of any AT&T Services;
providing us with false or misleading information about you, users of your AT&T Services, or use of AT&T Services, including inaccurate information related to your creditworthiness;
any use of AT&T Services in a manner that negatively affects our or other entities’ networks, customers, or operations, or that infringes anyone’s intellectual property rights, violates others’ privacy, generates spam or abusive messaging or calling, or results in the publication of threatening, offensive, or illegal materials;
any reselling of AT&T Services (including selling of use of or access to AT&T Services); or
any failure to make all required payments when due or to maintain sufficient amounts on deposit or pay another form of credit security, as well as any change that we determine creates a risk of non-payment (such as a deterioration in your creditworthiness).
Qualifications & exceptions
Misconduct is judged in part by AT&T's belief ("conduct that we believe violates") and determination ("any change that we determine creates a risk of non-payment").
Misconduct by any user of your services counts, not only by the account holder.
Charges & Financial Obligations · Restriction or exception
On any termination: no proration, no refund of balances, software licenses end, equipment returns, data may be deleted
However and by whomever service ends: unless the law requires otherwise, charges are not prorated and you owe the full month even if service ends mid-cycle; any account balance or unused portion of the terminated service (such as Prepaid) is not refunded or credited; your licenses to associated software end; you must return equipment associated with the service if the applicable Service Terms or another agreement require it; and AT&T may delete data, files or other information associated with you, your Account or the terminated services. If a term commitment is not met and you cancel or AT&T terminates for misconduct, applicable early termination fees under 1.9.6 apply.
Supporting quotations
Regardless of the reason or whether you or we terminate your AT&T Services:
unless required by applicable law, there is no proration of charges and you are still responsible for the full month’s payment even if your AT&T Services are terminated before the end of a billing cycle;
any Account balance or unused portion for the terminated AT&T Service (such as a Prepaid service) will not be refunded or credited back;
your licenses to use any associated software are terminated;
you are obligated to return any Equipment associated with the terminated AT&T Service (if required by the applicable Service Terms or other agreement); and
we reserve the right to delete any data, files, or other information associated with you or your AT&T Account or terminated AT&T Services.
In addition, if a term commitment to maintain service or programming for a particular length of time is not met, and either you cancel an AT&T Service or we terminate it for misconduct, you will be subject to any applicable early-termination fee(s) under subsection 1.9.6.
Qualifications & exceptions
No proration applies unless required by applicable law.
Equipment return applies only if the applicable Service Terms or other agreement require it.
Early termination fees apply only where a term commitment is not met.
Charges & Financial Obligations · Restriction or exception
You still pay applicable charges while a service is suspended
If any of your AT&T Services are suspended, you remain responsible for paying any applicable charges for that service.
Supporting quotations
If any of your AT&T Services are suspended, you are still responsible for paying any applicable charges for that AT&T Service.
Legal Rights & Agreement Rules · Restriction or exception
Services are provided as is, with no warranties of quality, speed, uptime or security
You use AT&T Services at your own risk. Unless the Agreement expressly says otherwise, services are provided "as is" and "as available" without warranties of any kind, and to the greatest extent the law permits AT&T and its affiliates disclaim all oral, express, implied and statutory warranties, including merchantability, fitness for a particular purpose, title and non-infringement. No one may make warranties on AT&T's behalf. AT&T does not guarantee that services will meet your needs, have a particular quality or speed, or be uninterrupted, accurate, secure or virus-free; there is no guarantee of protection against unauthorized access to your services, personal information or Account; services are not guaranteed suitable where absolutely accurate transmission or security is required or where failure could cause injury, property damage or financial loss; and interoperability with your hardware or software is not guaranteed.
Supporting quotations
You’re using AT&T Services at your own risk. Unless expressly set out in this Agreement, AT&T Services are provided on an “as is” and “as available” basis, without warranties or guaranties of any kind.
No one is authorized to make warranties on our behalf.
We do not guarantee that AT&T Services will meet your requirements, be of a particular quality or speed, or will be uninterrupted, accurate, secure, maintained, and kept free from viruses or other harmful components. There is no security or protection guarantee against unauthorized access to your AT&T Services, personal information, or AT&T Account.
We also do not guarantee that AT&T Services will be interoperable with your hardware or software and that incompatibility won’t lead to damage or loss of data.
Qualifications & exceptions
Applies "unless expressly set out in this Agreement" and "to the greatest extent permitted by law".
Security & Safeguards · Restriction or exception
AT&T is not responsible for losses when your phone number is used to verify other accounts
You agree that AT&T is not an insurer of its services and cannot ensure the accuracy of your information or the privacy or security of your Accounts, that it has no control over third parties' conduct, and that it is not responsible for losses caused by your or a third party's use of your AT&T wireless number or other service as a source of authentication or verification for social media, email, financial, cryptocurrency or other accounts.
Supporting quotations
You agree that:
AT&T is not an insurer of AT&T Services, nor can it ensure the accuracy of your information or the privacy or security of your AT&T Accounts;
AT&T has no control over the acts and conduct of third parties; and
AT&T is not responsible for losses incurred as a result of your or a third-party’s use of your AT&T wireless number or other AT&T Service as a source of authentication or verification in connection with any social media, email, financial, cryptocurrency, or other account.
Legal Rights & Agreement Rules · Restriction or exception
AT&T excludes indirect, consequential and punitive damages, including for personal injury and lost data
To the greatest extent permitted by law, AT&T is not liable for any reason to you or any user or beneficiary of its services for indirect, incidental, special, consequential, treble, punitive or exemplary damages, including damages for personal injury, property damage, or lost revenue, profits, business, goodwill, use or data, even if told of the possibility. Examples include damages from using the services (including equipment, software and wiring), their performance or non-performance, AT&T's or its agents' actions or inaction in providing services or about your Account, third-party actions such as unauthorized access to your Accounts, and statements or promises not expressly set out in the Agreement. Section 1.7 also caps AT&T's total liability at a credit or refund limited to charges paid for the affected service over at most 24 months.
Supporting quotations
To the greatest extent permitted by law, AT&T is not liable for any reason to you, or any user or beneficiary of AT&T Services, for any indirect, incidental, special, consequential, treble, punitive, or exemplary damages, including but not limited to damages for personal injury; property damage; or loss of revenue, profits, business, goodwill, use, data, or other tangible or intangible losses (even if we’ve been told of the possibility of those damages) resulting from, for example:
use of AT&T Services (which includes equipment, software, and inside or outside wiring);
the performance or nonperformance of AT&T Services;
any action of a third party, such as unauthorized access to your AT&T Accounts or AT&T Services
any alleged actions or representations, statements, promises, or agreements by AT&T that are not expressly set forth in this Agreement
To the greatest extent permitted by law, our total liability to you (under any legal theory) is a credit or refund that must not exceed the total amount of charges you paid us for the applicable AT&T Service
Qualifications & exceptions
Applies to the greatest extent permitted by law; if a limitation is prohibited, the others still apply.
Total liability is capped separately (see the liability-cap card).
Legal Rights & Agreement Rules · Restriction or exception
The damages exclusion covers AT&T's own conduct, account breaches and promises not written in the Agreement
The exclusion of indirect, consequential, punitive and similar damages expressly reaches losses resulting from AT&T's or its agents' actions or inaction in providing services or relating to your Account or relationship; from third-party actions such as unauthorized access to your Accounts or services, including using them to get into a third-party account; and from any alleged representations, statements, promises or agreements by AT&T that are not expressly in the Agreement about the services' use, performance, suitability, safety, reliability or security. In practice, sales or support statements outside the written Agreement do not support such damages claims.
Supporting quotations
the actions or inaction of AT&T or its agents with respect to the provision or delivery of any AT&T Services or that relate to your AT&T Account or our relationship with you;
any action of a third party, such as unauthorized access to your AT&T Accounts or AT&T Services (including the use of your AT&T Accounts or AT&T Services to access a third-party account); or
any alleged actions or representations, statements, promises, or agreements by AT&T that are not expressly set forth in this Agreement regarding the use, performance, suitability, safety, reliability, security, or any other aspect or attribute of AT&T Services;
Qualifications & exceptions
Applies to the greatest extent permitted by law.
Legal Rights & Agreement Rules · Restriction or exception
No damages of any kind for installation negligence, account takeovers, lost messages or outages beyond AT&T's control
To the greatest extent the law permits, AT&T is not liable for damages of any kind (not only indirect damages) resulting from: installation, maintenance, removal or technical support, even if caused by ordinary negligence of AT&T's installer or representative; unauthorized access to your Accounts or services, including using them to access a third-party account, even if caused by ordinary negligence of an AT&T employee, agent or someone claiming to act for AT&T; use of or incompatibility with third-party hardware, software or services, even if billed on your AT&T bill; loss of your information such as voicemails, texts, emails, pictures or files; and interruptions, errors, limits or delays caused in whole or part by you or by things outside AT&T's control, such as weather, power or network outages, capacity limits, government action, labor disputes or third parties.
Supporting quotations
To the greatest extent permitted by law, AT&T is not liable to you for any damages of any kind resulting in any way from:
the installation, maintenance, removal, or technical support of AT&T Services, even if the damage results from the ordinary negligence of our installer or other representative;
any unauthorized access to your AT&T Accounts or AT&T Services (including the use of your AT&T Accounts or AT&T Services to access a third-party account), even if the unauthorized access was the result of ordinary negligence by an AT&T employee, representative, agent, or any person or entity purporting to act on AT&T’s behalf;
the use, inability to use, or the lack of interoperability between AT&T Services and any third-party hardware, software, or service, even if charges for the third-party hardware, software, or service appear on your AT&T bill;
the loss of your information, such as missed or deleted voicemails, text messages, emails, pictures, or files; or
any interruption, error, limitation, delay in any AT&T Service, or any other problem caused, in whole or in part, by you or something outside of our control
Qualifications & exceptions
The negligence carve-ins are limited to ordinary negligence; the text does not mention gross negligence or willful misconduct.
Applies to the greatest extent permitted by law.
Legal Rights & Agreement Rules · Restriction or exception
AT&T disclaims liability if you cannot reach 911 or alarm and medical monitoring signals fail
To the greatest extent permitted by law, AT&T is not liable for damages of any kind resulting from any inability to reach 911 or other emergency services, any alleged interference with alarm or medical monitoring signals, or any failure of those signals to reach their monitoring stations. Service Terms for specific products (for example AT&T Phone) add their own alarm-compatibility warnings and waivers.
Supporting quotations
any inability to reach 911 or other emergency services, any alleged interference with alarm or medical monitoring signals, or any failure of alarm or medical monitoring signals to reach their intended monitoring stations;
Qualifications & exceptions
Applies to the greatest extent permitted by law.
Legal Rights & Agreement Rules · Restriction or exception
AT&T's total liability is capped at a credit or refund of up to 24 months of charges for the affected service
To the greatest extent permitted by law, AT&T's total liability to you under any legal theory is a credit or refund no larger than the total charges you paid for the affected AT&T Service during the shorter of the preceding 24 months or the period in which you experienced the problem. For disputed charges, Section 1.10 separately requires you to contact customer service or send a Notice of Dispute within 180 days of the bill date, except in states that prohibit that notice requirement.
Supporting quotations
To the greatest extent permitted by law, our total liability to you (under any legal theory) is a credit or refund that must not exceed the total amount of charges you paid us for the applicable AT&T Service during the shorter of (i) the preceding 24-month period or (ii) the period in which you experienced the issue giving rise to your claims.
If you are disputing a charge on your bill, Section 1.10 requires you either to notify customer service or submit a Notice of Dispute within 180 days of the bill date.
This limitations period does not apply in any state in which this contractual notice provision is prohibited.
Qualifications & exceptions
The cap is measured by charges for the applicable service, over the shorter of 24 months or the problem period.
The 180-day billing-dispute deadline does not apply where state law prohibits it.
Legal Rights & Agreement Rules · Restriction or exception
You must file any claim within two years or lose it, though a Notice of Dispute pauses the clock
To the greatest extent permitted by law, you must start any legal action, by small claims lawsuit or arbitration demand, within two years of the event or facts giving rise to the dispute, or you waive that claim. Submitting a valid Notice of Dispute under Section 1.3 tolls this contractual period. Billing disputes have a shorter 180-day notice requirement in Section 1.10.
Supporting quotations
To the greatest extent permitted by law, you must commence any legal action, whether by filing a lawsuit in small claims court or by filing a demand for arbitration, within two years of the date of the event or facts giving rise to the dispute, or you waive the right to pursue that claim (this contractual limitations period is tolled by the submission of a valid Notice of Dispute under Section 1.3 of this Agreement).
Qualifications & exceptions
Tolled by a valid Notice of Dispute.
Applies to the greatest extent permitted by law.
Legal Rights & Agreement Rules · Restriction or exception
Liability limits also protect third parties AT&T must indemnify, and survive if one limit is struck
Each limitation of liability applies to claims you bring against third parties to the extent AT&T would have to indemnify them. If the law prohibits a particular limitation, the others still apply to the greatest extent permitted. In Section 1.7, "AT&T" includes its past, present and future parents, subsidiaries, affiliates, related entities and their officers, agents, employees, licensors, predecessors, successors and assigns.
Supporting quotations
Each of the limitations of liability in this Agreement will apply to claims you bring against third parties to the extent that we would be required to indemnify that third party. If applicable law prohibits a limitation in this Agreement, all other limitations will apply to the greatest extent permitted by law.
References in Section 1.7 to “AT&T” and “we” include our past, present, and future parents, subsidiaries, affiliates, and related entities
Legal Rights & Agreement Rules · Restriction or exception
You must defend and indemnify AT&T against claims arising from your or your Authorized Users' use or violations
To the fullest extent the law allows, you agree to release, hold harmless, indemnify and defend AT&T and its affiliates and personnel from all claims by anyone for damages, fines, penalties or expenses arising directly or indirectly from your or your Authorized Users' access to, use of or inability to use any AT&T Service; any violation of the Agreement by you or your Authorized Users; your or their violation of law, including negligence, willful misconduct or intellectual property infringement; or any other claim by someone claiming through you or your Authorized Users that relates to the Agreement or any AT&T Service.
Supporting quotations
To the fullest extent allowed by applicable law, you agree to release, hold harmless, indemnify, and defend AT&T
from any and all claims of any person or entity for damages, fines, penalties, or expenses of any nature arising out of or relating to, directly or indirectly:
your or your Authorized Users’ access to, use of, or inability to access or use any AT&T Service;
any violation by you or your Authorized Users of this Agreement;
your or your Authorized Users’ violation of law (including negligence, willful misconduct, and infringement of anyone’s intellectual property rights); or
any other claim, demand, action, or complaint by any person or entity claiming by or through you or your Authorized Users that in any way arises out of or relates to this Agreement or any AT&T Service.
Qualifications & exceptions
Covers claims arising "directly or indirectly", including from inability to use a service.
Applies to the fullest extent allowed by applicable law.
Sharing & Disclosure · Permission or license
Applying for or using service lets AT&T pull your credit at any time and share it with affiliates and agents
By applying for or using AT&T Services you give AT&T permission to obtain your credit information from consumer credit reporting agencies at any time and for any reason. AT&T may also share information about your credit with its current and future affiliates, assignees, successors, employees, agents and others acting or claiming to act on its behalf, at any time and for any reason. If you are delinquent, you authorize AT&T to report late payment or nonpayment to credit reporting agencies.
Supporting quotations
By applying for or using AT&T Services, you’re giving us permission to obtain your credit information from consumer credit reporting agencies at any time and for any reason.
We also may share information about your credit with AT&T’s current and future affiliates, assignees, successors, employees, agents, and others acting or purporting to act on our behalf at any time and for any reason.
If you are delinquent in any payment to us, you also authorize us to report any late payment or nonpayment to credit reporting agencies.
Qualifications & exceptions
The permission is stated as "at any time and for any reason".
Charges & Financial Obligations · Restriction or exception
AT&T may refuse service, require deposits and set spending limits if it considers you a credit risk
AT&T may refuse service or require an advance payment, nonrefundable payment or other credit requirement if it determines you may be a credit risk because of your credit rating, insufficient credit history, previous late payments, suspension, disconnection or restoral, or fraudulent or abusive use of AT&T Services within the last five years. It pays no interest on advance payments or deposits unless the law requires, and may demand additional deposits if it decides the first was inadequate. AT&T may set limits and restrict services or features as it deems appropriate, may immediately interrupt or suspend service until your balance is below your limit, and charges above the limit are immediately due. Deposits are refunded, by bill credit, cash or otherwise, only once AT&T alone decides your payment history is satisfactory or the law requires.
Supporting quotations
We may refuse to provide AT&T Services or require an advance payment, a nonrefundable payment, or other form of credit requirement if we determine that you may be a credit risk due to (1) your credit rating; (2) insufficient credit history; (3) previous late payments, suspension, disconnection or restoral of service; or (4) fraudulent or abusive use of any AT&T Services within the last five years.
We will not pay interest on advance payments or deposits unless required by law.
We may establish limits and restrict AT&T Services or features as we deem appropriate. And we may immediately interrupt or suspend AT&T Services until your balance is brought below the limit we set for you. Any charges you incur in excess of your limit become immediately due.
Upon determination solely by us of satisfactory payment history or as required by law, we may begin refunding deposits through bill credits or cash payments or as otherwise determined solely by us.
Qualifications & exceptions
No interest on deposits unless required by law.
Deposit refunds depend on AT&T's sole determination of satisfactory payment history or a legal requirement.
Charges & Financial Obligations · Restriction or exception
You pay all charges each cycle, including unauthorized ones and government fees, starting at activation
Billing varies by service, so each Service Terms section lists its own fees. You agree to pay in full each billing cycle (usually about every 30 days) current monthly charges, required equipment charges, activation, connection or installation charges, late and restoral fees, AT&T fees disclosed in the Service Terms, third-party content or services bought through your services or equipment, and taxes and fees AT&T pays to governments and may pass on to you whether the law assesses them on you or on AT&T. You are responsible for all charges, including those incurred by anyone who gains access to your services or equipment, even if you did not authorize them. Billing starts as soon as service is provisioned or activated, even if you have not used or installed it.
Supporting quotations
Different AT&T Services bill in different ways. Please see the Service Terms for each AT&T Service for details and applicable fees and charges.
you agree to pay your amounts due in full each billing cycle (usually once every 30 days)
(6) charges for third-party content or services purchased or ordered using your AT&T Services or equipment; and (7) any applicable taxes and fees that AT&T pays to municipalities and other governmental entities and may pass on to you, regardless of whether applicable law assesses them on you or us.
You are responsible for paying all charges specified in this Agreement, including charges incurred by any person who gains access to your AT&T Services or equipment, even if you did not authorize the charges.
Please note that billing will begin as soon as your AT&T Service is provisioned or activated for you, even if you have not used it or installed it.
Qualifications & exceptions
Responsibility extends to charges you did not authorize made by anyone who gains access to your services or equipment.
Some states have specific unauthorized-charge rules (for example the California terms in 2.18.1).
Charges & Financial Obligations · Restriction or exception
Late bills and returned payments, including card charge-backs, can incur fees
For each bill not paid in full by its due date AT&T may charge a late-payment fee, subject to applicable law and unless expressly agreed otherwise in writing. Accepting late or partial payments, even if marked "Paid in Full", does not waive AT&T's right to the full amount. A fee is charged for each check or other payment returned unpaid for any reason, including credit card charge-backs, subject to the same conditions.
Supporting quotations
You agree that, for each bill not paid in full by the payment due date, we may assess a late-payment charge (subject to applicable law and except as expressly agreed in writing).
Our acceptance of late or partial payments (even if marked “Paid in Full”) won’t waive any of our rights to demand payment of the full amount due.
You will also be charged a fee for each and any check or other forms of payment made (including credit card charge-backs) that are returned unpaid for any reason (subject to applicable law and except as expressly agreed in writing).
Qualifications & exceptions
Subject to applicable law and any express written agreement otherwise.
Charges & Financial Obligations · Restriction or exception
Unpaid bills can go to collections, and you pay AT&T's reasonable collection costs including attorney fees
If you do not pay in full and on time you may be subject to collection by AT&T or a third-party agency. To the extent the law permits, you must pay the costs and fees, including attorneys' fees, AT&T reasonably incurs to collect. Subject to applicable law, AT&T is not responsible for negative consequences of reporting your Account, payment information or history to credit reporting or collection agencies.
Supporting quotations
If you don’t pay your bill in full and on time, you agree that you may be subject to collections either by us or a third-party collections agency. To the extent permitted by law, you must pay us any costs and fees, including attorneys’ fees, we reasonably incur to collect amounts you owe us.
Subject to applicable law, you agree that we’re not responsible or liable for any negative consequences that may arise as a result of our reporting your Account, payment information, or history to any third-party credit reporting or collections agency.
Qualifications & exceptions
Collection costs are owed to the extent permitted by law.
Charges & Financial Obligations · Permission or license
Autopay lets AT&T charge or hold your card or bank account, including outstanding amounts after you cancel
If you enroll in automatic card billing, automatic payment or electronic funds transfer, you authorize AT&T or its agent to charge or place holds on the card or bank account you provide without a signed receipt, certify you own the payment method, authorize AT&T to store it, and authorize monthly charges on the date shown on your bill plus any amounts outstanding if you cancel service. If you had to give a credit card when starting a service, AT&T may charge that card instead for outstanding amounts after cancellation. Unless you opt out, your card-issuing bank's card updater program may send AT&T new card numbers and expiration dates, which AT&T will use to keep charging. AT&T is not responsible for insufficient-funds or other charges from its attempts to charge, hold or transfer funds, and may charge an additional fee if a card charge fails or a bank draft is returned. AT&T OneConnect and AT&T Build-a-Plan require autopay enrollment.
Supporting quotations
you authorize us or our agent to charge or place holds on the credit or debit card or financial institution account number you provide to us, without requiring a signed receipt.
authorize us to store this information, and authorize us to automatically charge the amount of your monthly bill(s) each month on the date indicated on your monthly bill, and to charge any amounts outstanding if you cancel AT&T Service.
If you were required to provide a credit card when you started an AT&T Service, you also authorize us to charge that card (in lieu of your autopay card, if different) for any amounts outstanding if you cancel AT&T Service.
You acknowledge that, if your card-issuing bank participates in a card updater program and unless you opt out of this service, your bank may provide us with updated card numbers and expiration dates, and we will update our files with this information and continue to charge your card.
You agree that we’re not responsible for any insufficient funds or other charges you might incur as a result of any attempts to charge or place holds on your credit or debit card or to transfer funds.
If charges cannot be processed through your credit or debit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we may charge you an additional fee.
AT&T OneConnect requires enrollment in automatic credit-card billing, automatic payment, or electronic funds transfer, which is further described in Section 1.9.5.
AT&T Build-a-Plan requires enrollment in automatic credit-card billing, automatic payment, or electronic funds transfer, which is further described in Section 1.9.5.
Qualifications & exceptions
You can opt out of the card updater service.
For OneConnect and Build-a-Plan, autopay is required and cancelling it cancels the service at the end of the current Subscription Term.
Charges & Financial Obligations · User right or choice
You can cancel autopay by phone or online, but may lose promotions or discounts
You can cancel automatic card billing, automatic payment or electronic funds transfer by calling the customer care number on your bill or online at att.com/attapp. Doing so may cost you certain promotions or discounts, and you should also tell your card issuer or bank that you cancelled. For OneConnect and Build-a-Plan, which require autopay, cancelling autopay cancels the service at the end of the current Subscription Term.
Supporting quotations
You can cancel your authorization for automatic credit-card billing, automatic payment, or electronic funds transfer by calling the customer care number on your bill or online at
If you do so, you may lose certain promotions or discounts.
If you do so, your AT&T OneConnect Service will be cancelled at the end of your current Subscription Term.
If you do so, your AT&T Build-a-Plan Service will be cancelled at the end of your current Subscription Term.
Qualifications & exceptions
May result in loss of promotions or discounts.
OneConnect and Build-a-Plan services end at the end of the Subscription Term if autopay is cancelled.
Charges & Financial Obligations · Restriction or exception
Breaking a service or programming commitment means paying an early termination fee
Your Customer Service Summary, order confirmation or fee schedule may set a minimum period to keep service on an eligible plan (Service Commitment) or keep certain programming (Programming Commitment). If you do not meet that commitment you agree to pay an early termination fee. The Agreement describes the fee not as a penalty but as an alternative way to perform your obligations that partly compensates AT&T because your monthly rate was based on a commitment that was not completed. Service-specific ETF amounts and rules appear in the Service Terms.
Supporting quotations
Your Customer Service Summary, order confirmation, or applicable fee schedule for your AT&T Service may include a minimum period in which you must maintain service on an eligible plan (“Service Commitment”) or maintain certain programming (“Programming Commitment”). If you do not meet that commitment, you agree to pay an early termination fee.
That fee is not a penalty but rather is an alternative means for you to perform your obligations under the Agreement that partially compensates us for the fact that the Service Commitment or Programming Commitment on which your monthly rate is based was not completed.
Qualifications & exceptions
Applies only if a commitment is stated in your Customer Service Summary, order confirmation or fee schedule.
You may avoid the fee by cancelling within 14 days of notice of a materially adverse change during a commitment (1.17.2).
Charges & Financial Obligations · Company practice
Refunds include the taxes originally paid, but loyalty-style credits do not refund taxes
Amounts refunded by bill credit, cash or otherwise include the taxes, fees and surcharges originally paid on them. Credits that are not a refund of, or discount to, the price paid, such as customer loyalty rewards, do not refund any tax, fee or surcharge you previously paid.
Supporting quotations
Any amounts refunded in the form of bill credits, cash payments, or any other form will include all applicable taxes, fees and surcharges that were originally paid on such amounts.
Credit amounts, such as customer loyalty rewards, that do not represent a refund of, or a discount to, the price paid for any good or AT&T Service will not result in the refund of any tax, fee, or surcharge you previously paid.
Charges & Financial Obligations · Restriction or exception
Employer, government or military discounts can change or end without notice and may be audited
Discounts, credits, promotions and other Benefits you get through a business or government customer's agreement with AT&T, or through military/government programs, are provided solely because of that agreement or at AT&T's discretion and may be modified or terminated without notice. Benefits depend on the Business Agreement and ongoing eligibility, which AT&T may verify or audit; FirstNet individual users must meet FirstNet eligibility and are re-verified from time to time. Benefits tied to Joint Billing with an AT&T affiliate or an affiliate's service end if you cancel that billing or service, and your rates are then adjusted without notice. Wireless customers have additional terms at att.com/iru-additional-terms.
Supporting quotations
All such Benefits are provided to you solely as a result of the corresponding Business Agreement or at our discretion and may be modified or terminated without notice.
For Wireless Services, please see
If you cancel Joint Billing or the service from the affiliate, your rates will be adjusted without notice to a rate plan for which you qualify.
Benefits may vary and are subject to the corresponding Business Agreement and ongoing eligibility/enrollment criteria, which we may verify or audit in our discretion. FirstNet individual users must also satisfy the eligibility criteria for FirstNet service and will be subject to re-verification of eligibility from time-to-time.
Qualifications & exceptions
Changes or termination may occur without notice.
Additional Wireless terms are in a linked document not supplied here.
Not stated here
The linked additional terms for Wireless Benefits (att.com/iru-additional-terms) were not supplied.
Sharing & Disclosure · Permission or license
AT&T shares your account information with a business or government entity that pays or verifies your benefits
If a business or government entity pays or is liable for your charges, you authorize AT&T to share your Account information with it or its authorized agents. If you pay your own charges but use services or receive Benefits under a Business Agreement, you authorize AT&T to share enough Account information with that entity or its agents to verify your continuing eligibility, and AT&T may contact you to confirm eligibility.
Supporting quotations
If a business or government entity pays your charges or is otherwise liable for the charges, you authorize us to share your Account information with it or its authorized agents.
then you authorize us to share enough Account information with your business or government entity, or its authorized agents, to verify your continuing eligibility for those Services or Benefits.
You also agree we may contact you to confirm your continued eligibility for the Services and/or Benefits.
Qualifications & exceptions
When you pay your own charges, sharing is limited to enough information to verify continuing eligibility.
Charges & Financial Obligations · Restriction or exception
Raise billing problems with customer service or a Notice of Dispute within 180 days of the bill
If you think your bill is wrong, contact customer service as soon as possible; if unsatisfied, you may send a Notice of Dispute under Section 1.3. You have 180 days from the bill date to notify customer service or submit a Notice of Dispute; otherwise you waive your right to dispute the bill and to take part in any legal action raising that dispute. This limit does not apply in states that prohibit such a contractual notice provision.
Supporting quotations
If you believe that there’s something wrong with your bill, please contact customer service as soon as possible. If you’re not satisfied with customer service’s resolution, you may send us a Notice of Dispute pursuant to Section 1.3.
If you have a billing dispute, you have 180 days from the date of the bill either to notify customer service or submit a Notice of Dispute. Otherwise, you’ll have waived your rights to dispute the bill and to participate in any legal action raising that dispute. This limitations period does not apply in any state in which this contractual notice provision is prohibited.
Qualifications & exceptions
180 days from the date of the bill.
Not applicable in states prohibiting this contractual notice provision.
Legal Rights & Agreement Rules · Restriction or exception
Missing the 180-day billing deadline waives the dispute and any lawsuit or arbitration about it
If you do not notify customer service or submit a Notice of Dispute within 180 days of a bill's date, you waive your right to dispute that bill and to take part in any legal action raising that dispute, which is a shorter window than the general two-year claim deadline. The waiver does not apply in states that prohibit this kind of contractual notice provision.
Supporting quotations
Otherwise, you’ll have waived your rights to dispute the bill and to participate in any legal action raising that dispute.
This limitations period does not apply in any state in which this contractual notice provision is prohibited.
Qualifications & exceptions
Does not apply in states that prohibit this contractual notice provision.
How AT&T collects and uses your data, including location, is set out in the separate Privacy Notice
For how AT&T collects, uses and protects personal information, including location information, the Agreement points to the AT&T Privacy Notice at att.com/privacy; FirstNet individual users are pointed to the FirstNet Privacy Notice. Those notices are separate documents and were not supplied with this agreement, so their content is not analyzed here.
Supporting quotations
For more information about how we collect, use, and protect your personal information, including your location information, please see the AT&T Privacy Notice located at
FirstNet individual users should review the FirstNet Privacy Notice at
Not stated here
The AT&T Privacy Notice and FirstNet Privacy Notice were not supplied; their collection, use and sharing terms are unknown here.
Account & Service Control · Restriction or exception
Children under 13 should use AT&T services only with a guardian account holder's permission
Children under 13 should not be allowed to access AT&T Services unless an Account holder who is their legal guardian allows it. Allowing a child access gives the child access to all features (such as email, texts and apps), the internet and a broad range of third-party content, and deciding whether features are appropriate for a minor is solely your responsibility.
Supporting quotations
Children under the age of 13 should not be permitted to access AT&T Services unless allowed by an Account holder who is their legal guardian.
It is your sole responsibility to determine whether the features are appropriate for a minor.
Legal Rights & Agreement Rules · Restriction or exception
AT&T is not responsible for content you or minors access and does not guarantee its parental controls
AT&T is not responsible for any content accessed by you or by minors. It does not guarantee the accuracy of any access controls it offers, and you agree not to hold it liable for any loss or damage from using those controls.
Supporting quotations
AT&T is not responsible for any content accessed by you or minors. In addition, AT&T does not guarantee the accuracy of any access controls available from AT&T, and you agree that you will not hold us liable for any loss or damage of any kind incurred as a result of the use of any such access controls.
Legal Rights & Agreement Rules · Context
Your state's law governs (for wireless, the state of your billing address), except the FAA governs arbitration
The Federal Arbitration Act governs the arbitration provision. Otherwise, the Agreement is governed by the law of the state where AT&T currently provides you service, or for wireless service, the state of your current billing address or address of record, except where that law is preempted by or inconsistent with federal law.
Supporting quotations
Except for the arbitration provision, which is governed by the substantive and procedural provisions of the Federal Arbitration Act, the law of the state in which we currently provide you with AT&T Services (or, for wireless service, the state of your current billing address or current address of record) governs this Agreement, except to the extent that law is preempted by or inconsistent with applicable federal law.
Qualifications & exceptions
For wireless service the state is that of your current billing address or current address of record.
Legal Rights & Agreement Rules · Restriction or exception
Court cases not in arbitration or small claims must be brought in Dallas, Texas
Unless you and AT&T agree otherwise, and to the greatest extent permitted by law, the state and federal courts in Dallas, Texas have exclusive jurisdiction over disputes not subject to arbitration (other than small claims cases) and over any action about whether the arbitration provision applies or is enforceable. You consent to those courts and waive objections to personal jurisdiction or venue, including inconvenient forum, and any right to transfer the case elsewhere.
Supporting quotations
Unless you and AT&T agree otherwise, to the greatest extent permitted by law, the state and federal courts in Dallas, Texas will have exclusive jurisdiction over any disputes (except disputes brought in small claims court) that are not subject to arbitration or over any action involving the applicability or enforceability of the arbitration provision or any of its parts.
You and AT&T consent to the jurisdiction of those courts and waive any objections to personal jurisdiction or to venue in those courts based on inconvenient forum, or any other basis, and waive any right to seek to transfer or change venue of any such action to another court.
Qualifications & exceptions
Small claims cases are excluded; they go to the small claims court for your billing county.
Legal Rights & Agreement Rules · Restriction or exception
The class action waiver also applies in court and bars joining class cases others bring
To the greatest extent permitted by law, you and AT&T may bring claims against each other, in court or in arbitration, only individually. Neither may act as plaintiff, claimant or class member in any class, collective, consolidated, private attorney general or representative proceeding, may bring a claim for a class, group or another person, or may participate in such a proceeding brought by a third party. Participating in a class-wide or mass settlement is still allowed.
Supporting quotations
Neither party may participate as a plaintiff, claimant, or class member in any class, collective, consolidated, private attorney general, or representative proceeding.
It also means that you and AT&T may not participate in any class, collective, consolidated, private attorney general, or representative proceeding brought by any third party.
For avoidance of doubt, nothing in this or any prior Agreement prevents you or AT&T from participating in a class-wide or mass settlement of claims.
Qualifications & exceptions
Settlement participation is not barred.
Applies to the greatest extent permitted by law.
Legal Rights & Agreement Rules · Restriction or exception
You and AT&T give up the right to a jury trial
To the greatest extent permitted by law, you and AT&T waive the right to a jury trial, so even disputes that end up in court are decided without a jury.
Supporting quotations
To the greatest extent permitted by law, you and AT&T waive the right to a jury trial.
Content & IP Rights · Context
AT&T apps and software are governed by this Agreement plus each app's license agreement
If you connect to AT&T Services by using, downloading or installing an app or other Software AT&T made available, directly or through vendors, your use is subject to this Agreement and any End User License Agreement for that Software. Software is defined broadly to include any related application and its code, interfaces and documentation, updates, and any AT&T or vendor website the Software directs you to.
Supporting quotations
your use of the Software is subject to this Agreement and any End User License Agreement (“EULA”) for the Software.
The term “Software” means the following: (a) any application related to the Services or this Agreement
Not stated here
Individual EULAs were not supplied.
Content & IP Rights · Permission or license
You get a revocable, limited license to use AT&T software on one device you own and control
AT&T, or the vendor for vendor Software, keeps ownership; the Software is not sold to you. As long as you comply with this Agreement and any EULA, AT&T grants a revocable, nonexclusive, nontransferable, limited right to install and use the Software on a single computer or device you own and control. AT&T is not responsible for material or content you transmit, store, delete, record or play using the Software.
Supporting quotations
We (or for vendors’ Software, the vendor) remain the owner of the Software, which isn’t being sold to you.
So long as you comply with the terms of this Agreement and any EULA provided with the Software, AT&T grants you a revocable, nonexclusive, nontransferable, limited right to install and use the Software on a single computer or device that you own and control and to access and use the Software on such device.
We’re not responsible for any material or content that you transmit, store, delete, record, or play using the Software.
Qualifications & exceptions
Conditional on compliance with the Agreement and any EULA.
Limited to a single device you own and control.
Content & IP Rights · Restriction or exception
No reverse engineering, modifying, commercial or competing use, scraping or spam with AT&T software
You may use the Software only in strict adherence to this Agreement, the EULA and other agreements for your device. You may not decompile, reverse engineer, disassemble, derive source code from or decrypt it; modify it or make derivative works; violate laws in using it; remove or obscure proprietary notices; use it for revenue-generating or commercial purposes other than participating in AT&T Services (except resale by an AT&T-authorized reseller); use it to create a competing or substitute product, service or software; use it to send automated queries to websites or unsolicited commercial email; or use AT&T's proprietary information, interfaces or other IP to design or distribute apps, accessories or devices for use with the Software.
Supporting quotations
You may use the Software only in strict adherence to the terms of this Agreement, the EULA, and the terms of any other agreements associated with your device.
(a) decompile, reverse engineer, disassemble, attempt to derive the source code of or decrypt the Software; (b) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the Software;
(e) other than resale by an AT&T-authorized reseller, use the Software for any revenue-generating endeavor or commercial enterprise other than the use of this Software to participate in our Services; (f) use the Software for creating a product, Service, or software that is, directly or indirectly, competitive with or in any way a substitute for any Services, product, or software offered by us; (g) use the Software to send automated queries to any web site or to send any unsolicited commercial email;
Legal Rights & Agreement Rules · Restriction or exception
AT&T software may not be exported to embargoed countries, listed persons or non-U.S. persons
The Software and its underlying information or technology may not be downloaded, exported or re-exported to embargoed countries or their nationals or residents, or to anyone on the U.S. Treasury Specially Designated Nationals list or the Commerce Department Table of Deny Orders. It also may not be exported outside the United States or to any foreign entity or "foreign person" under U.S. regulations, including anyone who is not a U.S. citizen, national or lawful permanent resident.
Supporting quotations
None of the Software or underlying information or technology may be downloaded or otherwise exported or re-exported: (a) into (or to a national or resident of) any country to which the United States has embargoed goods;
The Software and any underlying technology may not be exported outside the United States or to any foreign entity or “foreign person” as defined by U.S. government regulations, including without limitation, anyone who is not a citizen, national, or lawful permanent resident of the United States.
Content & IP Rights · Restriction or exception
AT&T keeps all IP rights, and you have no property rights in your assigned phone numbers or email addresses
Software, AT&T Services and AT&T equipment ("AT&T IP") are protected by intellectual property laws, and their code, structure and organization are AT&T's or its suppliers' and licensors' proprietary and confidential information. Except as the Agreement expressly states, you receive no IP rights in AT&T IP, and AT&T reserves all rights not expressly granted. You also have no intellectual or other property rights in information AT&T provides or uses to deliver services, such as Account numbers or phone numbers or email addresses assigned to you.
Supporting quotations
Except as expressly stated in this Agreement, you are not granted any intellectual property rights in or to AT&T IP by implication, estoppel, or other legal theory, and all rights in and to AT&T IP not expressly granted in this Agreement are hereby reserved and retained by us.
Nor do you have any intellectual or other property rights in any information that we provide or use to deliver AT&T Services, such as any Account or phone numbers or email addresses assigned to you.
Qualifications & exceptions
Except as expressly stated in the Agreement.
Content & IP Rights · Context
Open-source and third-party software inside AT&T products follows its own licenses, which win in a conflict
AT&T IP may include open source or third-party software. Your right to use it is governed by its own license terms, acknowledgements and disclaimers (Third-Party Software Notices), including posted changes, and those licenses control over this Agreement if they conflict. The AT&T application itself is never deemed open source or publicly available software.
Supporting quotations
You acknowledge and agree that your right to use such Third-Party Software as part of the Services is subject to and is governed by the terms and conditions of the open source or third-party license applicable to such Third-Party Software
In the event of a conflict between the terms of this Agreement and the terms of those licenses, the terms of those licenses will control your use of the relevant Third-Party Software.
Not stated here
The individual Third-Party Software Notices were not supplied.
Content & IP Rights · Restriction or exception
You may not use AT&T names or logos commercially without written consent
AT&T names, logos, product and service names, design marks and slogans are trademarks owned by or licensed to AT&T. You may not use them in advertising, publicity or any other commercial way without AT&T's prior written consent, which it may withhold for any or no reason.
Supporting quotations
You are not authorized to use the AT&T Marks in any advertising, publicity, or in any other commercial manner without the prior written consent of AT&T, which may be withheld for any or no reason.
Content & IP Rights · Procedure
Copyright owners can report infringement to AT&T's DMCA agent or through its Copyright Infringement Program
If you believe your work was copied and posted, stored or transmitted through AT&T Services in a way that infringes copyright, you can notify AT&T's Copyright Agent at copyright@att.com with the information listed at att.com/legal/terms.dmca.html, under the Digital Millennium Copyright Act. Separately, the AT&T Copyright Infringement Program lets copyright holders notify AT&T of claimed infringement on its transitory network communications services; details are at copyright.att.net. The program's handling of subscribers is described on that linked page, not in this Agreement.
Supporting quotations
please tell us by providing the information listed at
to our Copyright Agent for notice of claims of copyright infringement to copyright@att.com.
The AT&T Copyright Infringement Program (AT&T CIP) allows copyright holders to notify us of claimed infringement occurring on our transitory digital network communications services
Not stated here
The DMCA policy page and the Copyright Infringement Program page were not supplied; what happens to accused subscribers is not stated here.
Content & IP Rights · Restriction or exception
Repeated copyright notices tied to your IP address can lead to termination of your service
Under the AT&T Copyright Infringement Program, content owners can send notices of alleged infringement. If a notice identifies an IP address AT&T can, with reasonable efforts, trace to a particular subscriber at the stated time, AT&T forwards a copyright alert to the Account's contact information. If you receive one, it is your responsibility to check your internet-connected devices and local network immediately to avoid more notices. If notices traceable to your Account's IP address continue, AT&T may take further action consistent with 17 U.S.C. 512(i), which may ultimately result in termination of your AT&T Services.
Supporting quotations
If a content owner or its authorized agent submits an infringement notice identifying an IP address that we can, with reasonable efforts, trace to a particular and identifiable AT&T subscriber as of the date and time identified in the notice, we will forward a copyright alert to the contact information on file for the subscriber Account
If you receive a copyright alert, it is your responsibility to take immediate action to check your internet connected devices and your local network to ensure that you don’t generate additional copyright infringement notices.
which may ultimately result in termination of your AT&T Services.
Qualifications & exceptions
Alerts go only when the IP address can be traced with reasonable efforts to an identifiable subscriber at the noticed time.
Termination is a possible ultimate outcome of continued notices, not automatic.
Sharing & Disclosure · Company commitment
AT&T will not give your identity to copyright owners without a court order
During the copyright alert process the Account holder's personally identifiable information is protected, and AT&T will not provide it to content owners unless a court order requires it.
Supporting quotations
The Account holders’ personally identifiable information is protected throughout this process. We will not provide such information to content owners unless required to do so by court order.
Qualifications & exceptions
Disclosure can occur when required by court order.
Content & IP Rights · Permission or license
AT&T may, but need not, challenge copyright notices on your behalf
AT&T's copyright policies may be periodically revised. By using AT&T Services you agree AT&T has the right, but not the obligation, to challenge the legitimacy of any copyright infringement notification it receives on your behalf, and you grant it the limited authority needed to do so.
Supporting quotations
Our policies may be periodically revised. By using the AT&T Services, you agree that we have the right, but not the obligation, to challenge on your behalf the legitimacy of any notification of copyright infringement which we receive
Sharing & Disclosure · Restriction or exception
Third-party apps, content and services are at your own risk, may cost extra and follow their own policies
AT&T is not a publisher of third-party information, applications, services or content and is not responsible for third parties' opinions, advice, statements, services or goods. It does not underwrite or assume your risk; your use of third-party information, apps, services, content or products is at your own risk, AT&T does not warrant their safety, quality or appropriateness, and it provides no customer service, repairs or support for them. Third-party providers may impose additional charges, and information you give them is governed by their own policies or terms.
Supporting quotations
WE ARE NOT A PUBLISHER OF THIRD-PARTY INFORMATION, APPLICATIONS, SERVICES, OR OTHER CONTENT AND WE ARE NOT RESPONSIBLE FOR ANY OPINIONS, ADVICE, STATEMENTS, OTHER INFORMATION, SERVICES, OR GOODS PROVIDED BY THIRD PARTIES.
You agree that your use of third-party information, applications, services, content, or products is at your own risk, for which we’re neither responsible nor warrant their safety, quality, or appropriateness and we do not provide customer service, repairs, or other support.
Third-party content or service providers may impose additional charges. Any information you provide to third parties is governed by their policies or terms.
Content & IP Rights · Restriction or exception
Third-party audio and video may disappear, cannot be redistributed, and AT&T may block it
Some services let you access, record or store third-party audio and visual content. AT&T does not guarantee access to or availability of any particular content or how long it stays available. That content is the third party's copyrighted material and may not be reproduced, published, broadcast, rewritten or redistributed without the supplier's written permission, except as fair use or comparable foreign law allows. AT&T has no liability to you or anyone using your Account regarding Third-Party Content, and may in its sole discretion restrict or deny access to any third-party content, information, apps, services or products.
Supporting quotations
You understand that we don’t guarantee the access to or availability of any particular Third-Party Content, or the length of time any particular Third-Party Content may remain available.
may not be reproduced, published, broadcast, rewritten, or redistributed without the written permission of the third party that supplied it, except to the extent allowed under the “fair use” provisions of the U.S. copyright laws or comparable provisions of foreign laws.
You agree that we will have no liability to you, or to anyone else who uses your AT&T Account or your AT&T services, with regard to any Third-Party Content.
We reserve the right in our sole discretion to restrict or deny access to any Third-Party Content or other third-party information, application, services, or products.
Qualifications & exceptions
Fair use and comparable foreign provisions are preserved.
Legal Rights & Agreement Rules · Restriction or exception
AT&T can transfer your agreement to another company without notice; you cannot transfer yours
AT&T may assign all or part of the Agreement to any third party without your consent or notice, but you cannot assign the Agreement or any rights or legal claims under it without AT&T's prior written permission. After an assignment by AT&T, the assignee becomes your service provider and the only party the Agreement refers to; AT&T has no further liability or obligation to you, and your recourse is limited solely to the assignee.
Supporting quotations
We may assign this Agreement or parts of this Agreement to any third party without your consent and without notice to you, but you cannot assign the Agreement or any rights or legal claims arising from it without our prior written permission.
You acknowledge and agree that AT&T will have no liability or obligation to you if this Agreement is assigned by AT&T, and your recourse for any liabilities or obligations will be solely limited to the assignee of this Agreement.
Legal Rights & Agreement Rules · Restriction or exception
Other people who use or benefit from your services cannot enforce the Agreement
Except as the Agreement states, anyone who uses or benefits from your AT&T Services is not a third-party beneficiary who can enforce the Agreement against you, AT&T or anyone else.
Supporting quotations
Except as stated in this Agreement, anyone who uses or benefits from your AT&T Services is not a third-party beneficiary who can enforce this Agreement against you, us, or anyone else.
Account & Service Control · Context
Activating, using or paying for service accepts the Agreement and confirms you are an adult able to contract
Agreeing to, acknowledging or signing any agreement or terms, or activating, using or paying for any AT&T Service, is acceptance of this Agreement and confirms you are over the age of majority and can enter binding contracts. If you use services on behalf of an entity such as a corporation, you accept on its behalf, and if that entity has a separate business agreement with AT&T, those business terms control.
Supporting quotations
By agreeing, acknowledging, or signing any agreement or terms and conditions or otherwise activating, using, or paying for any AT&T Service – which constitutes acceptance of this Agreement – you’re confirming that you’re over the age of majority and have the capacity to enter into binding contracts.
In addition, if you’re using AT&T Services on behalf of any entity, such as a corporation or other organization, you’re accepting this Agreement on that entity’s behalf. If that entity has separately entered into a business agreement with us, those business terms control.
Qualifications & exceptions
A separate business agreement controls for entity users.
Legal Rights & Agreement Rules · Permission or license
AT&T can change terms, rates or fees at any time; continued use accepts them, with notice only for adverse changes
AT&T may add, modify or delete any terms, conditions, rates or fees for any AT&T Service at any time. It will give notice of changes that are materially adverse to you, by email, bill message or insert, text, website posting, mail or another method it considers practicable; this notice duty excludes government fees or surcharges passed on to you and changes to rates, fees or surcharges within limits set in the Agreement or incorporated documents. Notice of non-material changes is at AT&T's discretion. Continued use of or payment for services after a change's effective date means you accept it. If you get notice of a materially adverse change during a Service or Programming Commitment and do not accept it, you must cancel that service within 14 days of the notice to avoid any early termination fee. Changes to the arbitration provision can instead be rejected under 1.3.2.8.
Supporting quotations
We may add, modify, or delete any terms, conditions, rates, or fees for any AT&T Service at any time.
We will provide you with notice of changes that are materially adverse to you (this does not include changes in fees or surcharges imposed by the government and passed onto you or changes to rates, fees, or surcharges within limits set forth in this Agreement or any incorporated documents)
We also may provide you with notice of non-material changes in our sole discretion. Your continued use or payment for AT&T Services after the effective date of the change means you have accepted the change.
If we notify you of a materially adverse change concerning an AT&T Service during your Service or Programming Commitment, and if you don’t accept the change, you must cancel the AT&T Service within 14 days of the notice to avoid an early termination fee, if applicable.
Qualifications & exceptions
Notice is promised only for materially adverse changes, excluding pass-through government fees and changes within stated limits.
14-day cancellation window to avoid an ETF applies during a commitment after notice of a materially adverse change.
Arbitration changes can be rejected by mail within 30 days (1.3.2.8).
Legal Rights & Agreement Rules · Context
This Agreement replaces earlier ones, beats app license terms unless they say otherwise, and English controls
The Agreement supersedes any prior agreement about your AT&T Services. If it conflicts with an applicable EULA, the Agreement controls unless the EULA specifically says otherwise. The English version is the original and controls over any translation.
Supporting quotations
This Agreement supersedes any prior agreement between us regarding your AT&T Services. In the event of a conflict between this Agreement and an applicable EULA, this Agreement controls unless the EULA specifically states otherwise.
If there is a conflict between it and any translated version, the English version controls.
Legal Rights & Agreement Rules · Context
If one term is unenforceable the rest still apply, except where the arbitration section says otherwise
Except as specifically provided in the dispute resolution and arbitration provision (Section 1.3), which has its own rules for what happens when parts are struck, an unenforceable provision does not affect the remaining provisions, which stay in full force.
Supporting quotations
Except as specifically provided in the dispute resolution and arbitration provision (Section 1.3), if any provision of this Agreement is found to be unenforceable, the remaining provisions will remain in full force and effect.
Legal Rights & Agreement Rules · Context
Dispute, warranty, liability, indemnity and governing-law terms continue after the Agreement ends
Either side can terminate the Agreement, but some terms keep applying afterward, including (without limitation) dispute resolution (1.3), the disclaimer of warranties (1.6), limitations of liability (1.7), indemnification (1.8) and governing law (1.12).
Supporting quotations
These terms include, but are not limited to, the provisions regarding dispute resolution (Section 1.3), disclaimer of warranties (Section 1.6), limitations of liability (Section 1.7), indemnification (Section 1.8), and governing law (Section 1.12).
Legal Rights & Agreement Rules · Restriction or exception
You cannot rely on ads or staff promises to change the written terms
The Agreement is the entire agreement and supersedes any prior or simultaneous written or oral agreements or understandings. To the greatest extent the law permits, this means you cannot rely on marketing materials or on statements or promises by AT&T employees or agents to modify its terms.
Supporting quotations
This Agreement constitutes our entire agreement and supersedes any prior or contemporaneous agreements or understandings between us, either written or oral.
This integration clause means that, to the greatest extent permitted by applicable law, you cannot rely on marketing materials or statements or promises by our employees or agents to modify the terms of this Agreement.
Qualifications & exceptions
To the greatest extent permitted by applicable law.
Legal Rights & Agreement Rules · Restriction or exception
Temporary outages may happen and AT&T is not liable for them or for events beyond its control
Service depends on the availability and operational limits of equipment and facilities, including third-party networks AT&T does not control. You agree temporary interruptions or delays may occur and that AT&T is not liable for them. AT&T is also not responsible for interruptions or delays caused by events outside its control, such as war, terrorism, civil disorder, strikes, natural disasters and severe weather, epidemics or pandemics, or destruction of network or transportation infrastructure.
Supporting quotations
Our ability to provide AT&T Services to you is subject to the availability and the operational limitations of the equipment and associated facilities, including third-party networks that AT&T does not control.
You understand and agree that temporary interruptions or delays of AT&T Services may occur, and that AT&T is not liable for them.
In addition, we aren’t responsible for interruptions or delays caused by events outside our control
Legal Rights & Agreement Rules · Context
AT&T not enforcing a right once does not give it up
AT&T may choose not to enforce a right or remedy in a particular instance, and doing so does not waive any of its rights or remedies.
Supporting quotations
We may decide not to enforce rights or remedies under this Agreement in specific instances. That decision is not a waiver of any of our rights or remedies.
Charges & Financial Obligations · Company practice
AT&T may choose to give AT&T Guarantee benefits despite its disclaimers and liability limits
Notwithstanding the warranty disclaimers (1.6) and liability limits (1.7), AT&T may elect to give customers benefits under the AT&T Guarantee program, which may be updated from time to time and is described at att.com/guarantee and att.com/businessguarantee. The program's terms are in those linked pages, which were not supplied.
Supporting quotations
Notwithstanding the disclaimers or limitations set forth in Sections 1.6 or 1.7, AT&T may elect to grant Customer benefits for AT&T Service as outlined in the AT&T Guarantee program, which may be updated from time to time
Qualifications & exceptions
Benefits are at AT&T's election and the program may be updated.
Not stated here
The AT&T Guarantee program terms were not supplied.
AT&T wireless service, including FirstNet individual users' service ("Wireless Service"), is provided by AT&T Mobility LLC on behalf of its FCC-licensed affiliates, or by AT&T's assignee or successor, which is "AT&T" in the Wireless Service Terms. Section 2 applies to all AT&T Wireless Services; Sections 3 (Prepaid), 4 (DataConnect/Session-based plans) and 8 (OneConnect) add supplemental terms and control if they conflict with Section 2. Wireless questions go to 800.331.0500 (postpaid and OneConnect) or 800.901.9878 (Prepaid).
Supporting quotations
AT&T wireless service, including FirstNet individual users’ wireless service (“Wireless Service”), is provided by AT&T Mobility LLC, acting on behalf of its FCC-licensed affiliates or AT&T’s assignee or successor (“AT&T” or “us” in these Wireless Service Terms).
If terms in Section 2 conflict with terms in Section 3, Section 4, or Section 8, the terms in Section 3, Section 4 or Section 8 will control.
For questions about Wireless Service, please call 800.331.0500 for postpaid service or AT&T OneConnect Service and 800.901.9878 for AT&T Prepaid service.
Qualifications & exceptions
Supplemental Sections 3, 4 and 8 control over Section 2 in a conflict.
Legal Rights & Agreement Rules · Context
Your wireless agreement also includes your Customer Service Summary, plan brochures and app terms
Your Wireless Service Agreement includes your Customer Service Summary; the Wireless Service terms in the brochures available in stores and online at att.com/plans/wireless at the time of your purchase; and additional terms for AT&T apps, features and services found in the app, on your Device, at att.com/appterms or on the associated service page. Those documents were not supplied here, so plan-specific prices, allotments and feature terms are not analyzed.
Supporting quotations
Your Wireless Service Agreement includes the following:
Your Customer Service Summary;
Your Wireless Service terms and conditions found in the brochures that are available in the retail store and online at
Additional terms and conditions that apply to your use of AT&T apps, features and services, which are available in the app, on your Device and online at
Not stated here
The Customer Service Summary, plan brochures and app terms were not supplied; their contents are unknown here.
Legal Rights & Agreement Rules · Context
AT&T's network-management disclosure page is referenced but is not part of your Agreement
AT&T's wireless network may provide broadband internet access. Information about how AT&T transmits internet traffic and manages its network is at att.com/broadbandinfo, but the Agreement states that page is not part of your Agreement.
Supporting quotations
The information provided on the broadband information page is not part of your Agreement.
Charges & Financial Obligations · Restriction or exception
Your rate plan sets allotments, overage and coverage; unused minutes, texts and data do not roll over
Wireless Service includes the services in your rate plan, which sets your monthly voice, messaging and data allotments and charges, overage rates for exceeding the allotment, pay-per-use rates and your coverage area, plus any optional features you add to a line, which may carry extra charges and terms. Unless your rate plan terms say otherwise, unused voice, messaging and data allotment does not carry over to another billing cycle.
Supporting quotations
Your Wireless Service includes:
Services included in your rate plan, which sets forth your monthly usage allotment and charges for voice, messaging and/or data services; overage rates when you exceed your rate plan’s monthly usage allotment; pay-per-use rates; and your coverage area.
Unless specified otherwise in your rate plan terms, any unused allotment of voice, messaging and data services, from one billing cycle will not carry over to any other billing cycle.
Any optional features and services you add to any line on your Account, which may be subject to additional charges and terms and conditions.
Qualifications & exceptions
Rollover is excluded unless your rate plan terms specify otherwise.
Charges & Financial Obligations · Restriction or exception
Roaming on other U.S. networks and international use are not included unless your plan says so
Unless your rate plan specifies otherwise, Wireless Service does not include use of other carriers' networks in the U.S. or use while traveling internationally, and additional charges may apply for them. Voice calls outside your rate plan's coverage area may also cost extra.
Supporting quotations
Unless otherwise specified in your rate plan, your Wireless Service does not include—and additional charges may apply for use of—other carriers’ networks in the U.S. or while traveling internationally.
Additional charges may apply for Voice Service used outside your rate plan’s coverage area.
Account & Service Control · Context
Wireless service works with a device holding your account's SIM or one made only for AT&T's network
AT&T Wireless Service may be used with a mobile device containing a SIM assigned to your Account, or with a device designed and purchased for exclusive use on AT&T's network; the Wireless Service Terms call either one a "Device" or "Equipment".
Supporting quotations
AT&T Wireless Service may be used with: (a) a mobile device that contains a SIM that is assigned to your Account or (b) a device that is designed and purchased for use exclusively on AT&T’s network (referred to in the Wireless Service Terms interchangeably as “Device” or “Equipment”).
Account & Service Control · Context
Voice service covers calls within your plan's coverage area, subject to the Agreement's limits
If your rate plan includes voice service, you can make and receive calls within your rate plan's coverage area, subject to the Agreement's limitations; calls outside that area may incur additional charges.
Supporting quotations
If your rate plan includes voice service, subject to the limitations in this Agreement, you can make and receive calls within your rate plan’s coverage area (“Voice Service”).
Account & Service Control · Restriction or exception
Text delivery is not guaranteed; undelivered messages are deleted after 72 hours
If your plan includes SMS, MMS and/or Advanced Messaging (RCS), you can send and receive them subject to the Agreement's limits. Messages using other protocols and third-party messaging apps may use data, and messages sent or received on tablets, laptops, smart watches and other connected devices count as data, not messages. AT&T does not guarantee delivery: messages, including downloaded content, not delivered within 72 hours are deleted, and AT&T may change that delivery period without notice. Advanced Messaging does not work if messaging or data is blocked on your line, group message size limits apply, some content may not display on some devices, AT&T may change message size limits without notice, and visiting websites may lead to unsolicited third-party messages.
Supporting quotations
Apps that use other messaging protocols and over the top third-party messaging apps may incur data charges. Messages sent from or received on tablets, laptops, smart watches, or other connected devices are treated as data usage, not messages.
AT&T does not guarantee delivery of messages. Messages, including downloaded content, not delivered within 72 hours will be deleted and no longer available. AT&T reserves the right to change this delivery period as needed without notification.
Advanced Messaging will not work if messaging or data has been blocked on your line.
AT&T reserves the right to change the Message size limit at any time without notification.
You may receive unsolicited messages from third parties as a result of visiting internet sites.
Qualifications & exceptions
The 72-hour delivery window may be changed without notification.
Account & Service Control · Context
Data service gives mobile internet access; some services on it come from third parties with their own terms
If your rate plan includes data, you can browse the internet and use wireless services, content and apps such as email, GPS navigation and video streaming, subject to the Agreement's limits. Services provided through Data Service may come from AT&T, its affiliates, assignees or successors, or third parties, subject to service-specific terms.
Supporting quotations
If your rate plan includes data, subject to the limitations in this Agreement, you will be able to browse the internet and access wireless services, content and apps
Services provided via the Data Service may be provided by AT&T or its affiliates, assignees, successors, or by third parties subject to service-specific terms and conditions.
Data Access & Collection · Company practice
AT&T Wi-Fi hotspots may be free on qualified plans, with auto-login and some data collection
With a qualified rate plan and a Wi-Fi capable device, AT&T Wi-Fi Service in the U.S. may be available at no extra charge, and your device may automatically authenticate at AT&T Wi-Fi locations. Use is governed by the separate Wi-Fi Terms of Service, and when you auto-authenticate your use may also be subject to the location owner's URL filtering choices. You can disable auto-authentication, for example by turning off Wi-Fi. Certain information about you or your Device may be collected when you use AT&T Wi-Fi. This is for Wireless customers; home Wi-Fi for Internet customers follows subsection 6.2.4 instead.
Supporting quotations
If you have a qualified rate plan and a Wi-Fi capable device, AT&T Wi-Fi Service in the U.S. may be available to you at no additional charge and your device may auto-authenticate at AT&T Wi-Fi Service locations.
If you auto-authenticate at our Wi-Fi Service locations, your use may be subject to the Wi-Fi Terms and the URL filtering choices of the location owner or operator. Auto-authentication can be disabled on your device, e.g., by turning off Wi-Fi.
Certain information about you or your Device may be collected when you use AT&T’s Wi-Fi Service.
Qualifications & exceptions
Availability depends on a qualified rate plan and a Wi-Fi capable device ("may be available").
Auto-authentication can be turned off.
Not stated here
The Wi-Fi Terms of Service were not supplied; what information is collected is not specified here.
Use & Processing · Company practice
Your Caller ID may show even if you try to block it, and incoming calls may be labeled spam or fraud
Your name and number may be displayed on the recipient's device or bill, and technical limits may sometimes prevent you from blocking Caller ID transmission; Caller ID blocking may not be available when using Data Services. Customer service can explain blocking options. Depending on your plan and Device, an incoming call identification feature may label some calls with generic tags such as telemarketing, suspected spam or suspected fraud.
Supporting quotations
Your caller identification (“Caller ID”) information (such as your name and phone number) may be displayed on the Device or bill of the person receiving your call; technical limitations may, in some circumstances, prevent you from blocking the transmission of Caller ID information.
Caller ID blocking may not be available when using Data Services.
an in-coming call identification feature may apply that will notify of in-coming calls and that may apply generic labels such as telemarketing, suspected spam, and/or suspected fraud to some of those calls.
Account & Service Control · Restriction or exception
You must have a U.S. mailing address and live in AT&T's own coverage area; maps are only approximate
To activate and keep Wireless Service you must have a U.S. mailing address and live within the coverage area of the network owned and operated by AT&T (or its assignee or successor). Coverage maps at att.com/coverageviewer have gaps and are only approximations. Even inside your coverage area, network capacity, your Device, your plan, terrain, buildings, foliage and weather can affect availability and quality, and Wireless Service or technologies such as 5G will not be available everywhere at all times.
Supporting quotations
To activate and maintain your Wireless Service you must have a U.S. mailing address and live within AT&T’s, its assignee’s or its successor’s owned and operated network coverage area.
There are gaps in coverage maps, which, by their nature, are only approximations of actual coverage.
Wireless Service or particular wireless technologies (such as 5G) will not be available in all areas at all times.
Account & Service Control · Restriction or exception
No particular network speed or capability is guaranteed
AT&T uses different network technologies and not all Devices work on all of them. It does not guarantee any specific network capability at any time, including any particular speed; actual speeds depend on device characteristics, network technology, availability, coverage, tasks, files, apps and other factors.
Supporting quotations
We do not guarantee that you will receive any specific network capability at any given time, including any particular network speed.
Account & Service Control · Restriction or exception
Service may be interrupted or limited, including for network management and emergency priority access
Wireless Service may be interrupted, delayed or limited for many reasons, including environmental conditions, unavailable radio channels, system capacity, network management, priority access for National Security and Emergency Preparedness personnel during a disaster or emergency, coordination with other systems, equipment work and problems with interconnecting carriers' facilities.
Supporting quotations
Wireless Service may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity, network management, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency
Charges & Financial Obligations · Restriction or exception
Service Commitments last a set period, then service renews month to month until cancelled
The Wireless Service Terms run from activation until service ends for any reason; you may have been required to provide a credit card to establish service and may use a card for recurring payments. If you agreed to a Service Commitment, you must keep service on an eligible plan for that period; after it ends, service continues month to month and automatically renews unless cancelled or terminated. Without a Service Commitment (for example, buying the Device at full price, on an installment plan, or bringing your own Device), service is month to month and automatically renews until cancelled or terminated.
Supporting quotations
These Wireless Service Terms begin on the day we activate your Wireless Service and continue through termination of your Wireless Service for any reason.
If you have agreed to a Service Commitment, you are required to maintain Wireless Service on an eligible plan for the Service Commitment period. Once you complete your Service Commitment, your contract for Wireless Service will continue on a month-to-month basis and automatically renews unless you cancel it or your Wireless Service is otherwise terminated.
If you do not have a Service Commitment (for example, you purchase your Device from us at full retail price, under an installment plan, or bring your own Device), your Service is provided on a month-to-month basis and automatically renews unless cancelled or terminated.
Charges & Financial Obligations · Restriction or exception
Activate a new device within 7 days, or AT&T may activate it and start billing
You agree to activate Wireless Service on the Device within seven days of the purchase or shipment date, whichever is later. For postpaid service, if you do not, AT&T may activate the Device for you within a month of shipping, and your monthly recurring charges and any Service Commitment then begin.
Supporting quotations
You agree to activate Wireless Service on the Device within seven (7) days of the purchase or shipment date, whichever is later. If your Device is not activated by you, for post-paid Wireless Service, we may activate the Device for you within a month of shipping and your monthly recurring charges, and any applicable Service Commitment, will begin.
Qualifications & exceptions
Automatic activation applies to postpaid Wireless Service.
Charges & Financial Obligations · Restriction or exception
Leaving before your Service Commitment ends costs an ETF up to the device price, shrinking monthly
If you end the Agreement before completing your Service Commitment you agree to pay an ETF, unless it is waived under subsection 2.4.5. The ETF can be up to your purchase price and decreases for each full month of the Service Commitment you complete; details are at att.com/equipmentETF. Under 2.4.5, you avoid the ETF by cancelling within 14 days of activation and returning the purchased Device in like-new condition with original packaging, though a restocking fee may apply.
Supporting quotations
If you terminate your Agreement before completion of your Service Commitment, you agree to pay an ETF unless the ETF is waived by subsection 2.4.5. The ETF amount will be an amount up to your purchase price and will reduce each full month of your Service Commitment that you complete.
If you have a Service Commitment, you can cancel Wireless Service within 14 days of activation by returning the Device you purchased, and you will not be required to pay an ETF. Your Device must be in like-new condition with original packaging to be eligible for return.
Qualifications & exceptions
Waived if you cancel within 14 days of activation and return the Device in like-new condition with original packaging.
A restocking fee may apply to returns.
Not stated here
The ETF schedule at att.com/equipmentETF was not supplied; exact amounts are unknown here.
Charges & Financial Obligations · User right or choice
Cancel any wireless line any time, but you pay what you used and get no mid-cycle refund
You can cancel any individual line or your whole wireless Account at any time. You must pay all amounts owed for service used before cancellation, including taxes, surcharges, AT&T fees and other fees, and authorized agents may charge additional fees. Cancelling within the first 3 days of activation gets your activation fee refunded, if applicable. With a Service Commitment, cancelling within 14 days of activation and returning the purchased Device in like-new condition with original packaging avoids the ETF, but AT&T may charge a restocking fee. Monthly charges are not refunded or prorated if you cancel before the end of the billing period.
Supporting quotations
You can cancel any individual line of Wireless Service on your Account or your whole Account at any time. You must pay all amounts owed for Wireless Service used prior to cancellation including applicable taxes, surcharges, AT&T fees, and other fees. Authorized agents may charge additional fees.
If you cancel your Wireless Service within the first 3 days of activation, we will refund your activation fee, if applicable.
AT&T also may charge you a restocking fee for any returns. If you cancel prior to end of your billing period, your monthly Wireless Service charges are not refunded or prorated.
Qualifications & exceptions
Activation fee refund only within the first 3 days, if applicable.
ETF-free return only within 14 days and in like-new condition with original packaging; restocking fee possible.
Account & Service Control · User right or choice
You can change your plan any time, but your device may require certain plans
You can change your Wireless Service at any time, but what is available depends on your Device, which may require certain service; for example, smartphone users must have a rate plan that includes both voice and data.
Supporting quotations
You also can change your Wireless Service at any time, but the Wireless Service available to you depends on your Device. Your Device may require certain Wireless Service, for example, smartphone users must have a rate plan that includes both voice and data.
Account & Service Control · Restriction or exception
AT&T alone decides what counts as prohibited network use, including unapproved tethering, reselling or excessive use
AT&T treats its wireless network as a shared resource and forbids "Prohibited Network Uses", and may take any reasonable action needed to prevent and stop them or any other Acceptable Use Policy violation. Prohibited Network Uses are uses that, in AT&T's sole determination, hinder other customers' access; use a mechanism to originate, amplify, retransmit or generate a radio signal without permission; harm the network, its security or capacity; excessively and disproportionately contribute to congestion; hurt service levels or legitimate data flows; degrade performance; harm other customers; tether a Device to a computer or IoT device without a tethering plan; tether a Device to a home gateway or router as internet backup unless AT&T can actively manage its traffic; use a Device on an ineligible rate plan; resell Wireless Service; or are excessive or unreasonable.
Supporting quotations
We may take any and all reasonable actions necessary to prevent and stop Prohibited Network Uses or any other violation of AT&T’s
Prohibited Network Uses include use of AT&T Wireless Service that, in AT&T’s sole determination:
hinders other customers’ access to the wireless network;
involves a mechanism that is used to originate, amplify, enhance, retransmit or generate a radio frequency signal without our permission;
negatively affects our network or compromises network security or capacity;
excessively and disproportionately contributes to network congestion;
adversely impacts network service levels or legitimate data flows;
degrades network performance;
causes harm to other customers;
tethers a wireless Device to a computing or internet of things (“IOT”) device if you have not subscribed to a rate plan with a tethering feature;
tethers a wireless Device to a home gateway or router as an Internet backup unless the home gateway or router allows AT&T to actively manage wireless traffic volumes originating at the gateway or router to prevent network congestion;
uses any Device for Wireless Service with an ineligible rate plan;
constitutes the reselling of any Wireless Service; or
is excessive or unreasonable.
Qualifications & exceptions
Classification is "in AT&T's sole determination".
Tethering is allowed only on a plan with a tethering feature; router backup only if AT&T can manage the traffic.
Account & Service Control · Restriction or exception
Unlimited talk is for live conversation; over 1,000 minutes of forwarding or conferencing can end it
Unlimited Voice Service is mainly for live dialogue between individuals. If your use for call forwarding, conference calling or other purposes besides live dialogue exceeds 1,000 minutes a month, AT&T may terminate your service or move you to a plan without unlimited voice. Unlimited voice may not be used for other commercial purposes, such as keeping an open line for dispatch or monitoring, accessing or forwarding to multi-party chat lines, transmitting broadcasts or prerecorded material, or telemarketing.
Supporting quotations
If your use of unlimited Voice Service for call forwarding, conference calling or purposes other than live dialogue between individuals exceeds 1,000 minutes per month, AT&T may terminate your Service or change you to a rate plan with no unlimited voice usage components.
Our unlimited Voice Service may not be used for any other commercial purposes, including, but not limited to: (1) maintaining an open line to provide dispatch or monitoring services; (2) accessing or remote call forwarding to multi-party chat line services; (3) transmitting broadcasts or pre-recorded materials; or (4) telemarketing.
Account & Service Control · Restriction or exception
Texting is for personal use only: no commercial, bulk, spam or resold messaging
Messaging Services are only for communication between, or initiated by, individuals for personal use. You may not use them commercially, including sending unsolicited, unauthorized or spam messages, sending or receiving unusually high volumes or messages not originated on your Device, or reselling or transferring messaging capabilities. AT&T may terminate or restrict your Messaging Service for tethered messaging, excessive use or misuse. The separate Acceptable Use Policy has more detail.
Supporting quotations
Our Messaging Services are provided solely for communication between, and/or initiated by, individuals for personal use.
You may not use Messaging Services for commercial purposes, including, but not limited to: (1) sending unsolicited, unauthorized, spam, or other unwanted messages (whether SMS, MMS, RCS, or other); (2) sending or receiving unusually high numbers of messages or messages not originated on your Device; or (3) reselling or transferring messaging capabilities.
We may terminate or restrict your Messaging Service for tethered messaging, excessive use, or misuse.
Security & Safeguards · Restriction or exception
Data service may not be used for hacking, unauthorized account access, malware, denial of service or spam
Unless the Agreement otherwise permits, Data Service may not be used to defeat, obstruct or penetrate (or try to) the security of AT&T's or another entity's networks or systems, to access others' accounts without authority, or in ways that impair others' use of AT&T services or internet resources. Examples include malware such as spyware, worms, Trojan horses, rootkits and crimeware; denial of service attacks; and spam or unsolicited commercial or bulk email, or facilitating it.
Supporting quotations
Unless otherwise permitted by AT&T in this Agreement, Data Service may not be used in any manner that: defeats, obstructs, penetrates, or attempts to defeat, obstruct, or penetrate, the security measures of AT&T’s wireless network or systems, or another entity’s network or systems; accesses, or attempts to access without authority, the accounts of others;
“denial of service” attacks against a network host or individual user; and “spam” or unsolicited commercial or bulk email
Account & Service Control · Restriction or exception
No servers, P2P, always-on connections, TV redirection or line replacement on mobile data
Unless the Agreement otherwise permits, Data Service may not be used in ways that excessively contribute to congestion, hinder others' access or degrade performance. Examples include server devices or host applications such as continuous webcam posts or broadcasts, automatic data feeds or automated machine-to-machine connections; auto-responders, cancel bots or similar routines generating excessive traffic; using Wireless Service as a substitute or backup for private lines or dedicated data connections; peer-to-peer file sharing; and software keeping connections continuously active when they would otherwise be idle ("keep alive"). It also may not be used with high-bandwidth applications not optimized for Data Service, such as redirecting TV signals to computers, web broadcasting, or operating servers, telemetry devices or SCADA devices.
Supporting quotations
Unless otherwise permitted by AT&T in this Agreement, Data Service may not be used in any manner that has the effect of excessively contributing to network congestion, hindering other customers’ access to the network, or degrading network performance.
use of the Wireless Service as a substitute or backup for private lines or full-time or dedicated data connections; peer-to-peer (P2P) file sharing services; and software or other devices that maintain continuous active internet connections when a connection would otherwise be idle or any “keep alive” functions.
This includes, but is not limited to, redirecting television signals for viewing on computing devices; web broadcasting; and/or the operation of servers, telemetry devices, or supervisory control and data acquisition devices.
Charges & Financial Obligations · Restriction or exception
"Unlimited" data means a flat price, not any speed or any use; misuse can move you to a tiered plan
On an unlimited data plan, "unlimited" means you pay one flat monthly rate regardless of how much data you use. It does not mean data moves at any particular speed or that you may use the service any way you like or for Prohibited Network Uses. If you use the plan in a prohibited way, AT&T can limit, restrict, suspend or terminate your Data Service, or migrate you to a tiered data plan and charge its monthly fees; for that migration AT&T will give at least one billing period's advance notice by bill message, email, text or other appropriate means.
Supporting quotations
If you are subscribed to an AT&T unlimited data plan, you agree that “unlimited” means you pay a single monthly flat rate for wireless Data Service regardless of how much data you use.
You further agree that “unlimited” does not mean that wireless data will be transmitted at any particular speed or that you can use AT&T’s wireless Data Service in any way that you choose or for any Prohibited Network Uses.
If you use your unlimited data plan in any manner that is prohibited, AT&T can limit, restrict, suspend or terminate your Data Service. We may also migrate you from the unlimited data plan to a tiered data plan and charge you the appropriate monthly fees. We will provide you with notice of this change at least one billing period in advance either by a bill message, email, text message, or other appropriate means.
Qualifications & exceptions
Migration to a tiered plan requires at least one billing period of advance notice.
Account & Service Control · Restriction or exception
After a plan's data threshold, your speeds can be slowed at congested cell sites until the next bill cycle
Except for FirstNet individual users, AT&T may reduce your data speeds at any time based on your data plan's terms, which may include when your usage exceeds an identified data threshold in a billing period. Slower speeds and higher latency can make sites load slowly and affect video streaming. These reductions apply at times and places where the cell site is congested compared with other customers on the same site; normal speeds return when congestion ends or your session moves to an uncongested site, and congestion-based reductions stop at the start of the next billing period unless you exceed the threshold again.
Supporting quotations
Except for FirstNet individual users, AT&T may also reduce your data throughput speeds at any time based on the terms of your data plan, which may include times when your usage exceeds an applicable, identified data usage threshold during any billing period.
Reduced data throughput speeds apply when using Data Services at times and in areas experiencing network congestion compared to other customers using the same cell site.
speeds will no longer be reduced during periods of network congestion at the start of your next billing period, unless your usage again exceeds an applicable, identified data usage threshold for that next billing period.
Qualifications & exceptions
Does not apply to FirstNet individual users.
Depends on your data plan terms and any identified usage threshold.
Account & Service Control · Company commitment
Wi-Fi use is not slowed by the mobile network and does not count toward your data threshold
There are no mobile network-related speed reductions when you use Wi-Fi, and Wi-Fi data does not count against a monthly wireless data usage threshold.
Supporting quotations
There are no mobile network-related speed reductions if you use Wi-Fi, and Wi-Fi data usage does not count against a monthly data usage threshold for wireless Data service.
AT&T may cut, suspend or end wireless service without advance notice, for example for misconduct or living off-network
AT&T can take any actions necessary to protect its wireless network, enforce the Agreement and stop Prohibited Network Uses. It may change, reduce, interrupt, suspend, limit or cancel your Wireless Service or terminate your Agreement without advance notice for any reason, including when you or any user of your Device or Account engages in misconduct under 1.5, lives in or mainly uses service outside AT&T's own domestic coverage area, exceeds off-net roaming allowances, or engages or tries to engage in Prohibited Network Uses. Separately, moving an unlimited plan to a tiered plan requires a billing period's notice (2.6).
Supporting quotations
AT&T can take any and all actions necessary to protect the AT&T wireless network, ensure compliance with this Agreement and prevent and/or stop Prohibited Network Uses. AT&T may also change, reduce, interrupt, suspend, limit or cancel your Wireless Service or terminate your Agreement without advance notice for any reason, including, but not limited to the following actions by you or any user of your Device or on your Account:
misconduct described by subsection 1.5;
living or predominantly using Wireless Service outside of the AT&T owned and operated domestic network coverage area;
exceeding our off-net roaming usage allowances; and
engaging or attempting to engage in Prohibited Network Uses.
Qualifications & exceptions
"For any reason": the listed grounds are examples.
Unlimited-to-tiered plan migration requires at least one billing period of notice (2.6).
Account & Service Control · Permission or license
AT&T may move you to a plan you qualify for or need for your device, and manage or slow the network
If you lose eligibility for a Wireless Service, AT&T may change it to one you qualify for. If AT&T determines you are using your Device without the correct rate plan, it may switch you to the required plan and charge its monthly charges and fees, after which you may choose another eligible plan. AT&T may use any reasonable network management practice to improve service, reduce congestion, adapt to technology changes or respond to limited bandwidth and spectrum, and may reduce your data speeds at any time or place according to your rate plan.
Supporting quotations
If you lose your eligibility for a particular Wireless Service, we may modify, remove, or change your Wireless Service to one for which you qualify. If we determine that you are using your Device without the correct rate plan, we reserve the right to switch you to the required rate plan and charge you the appropriate monthly charges and fees. If we change your rate plan, you may change to another eligible rate plan.
We may engage in any reasonable network management practice to enhance customer service, to reduce network congestion, to adapt to advances and changes in technology, and/or to respond to the limited availability of wireless bandwidth and spectrum. We may reduce your data throughput speeds at any time or place according to your rate plan.
Charges & Financial Obligations · Restriction or exception
If AT&T cancels your wireless service for misconduct during a commitment, you may still owe an ETF
If AT&T cancels your Wireless Service for misconduct or Agreement violations while you have a Service Commitment, it may charge you an ETF in addition to interrupting, suspending, modifying or terminating your service and Agreement.
Supporting quotations
If we cancel your Wireless Service for misconduct or violations of this Agreement and you have a Service Commitment, we may charge you an ETF in addition to interrupting, suspending, modifying, or terminating your Wireless Service and Agreement.
Account & Service Control · Restriction or exception
Roaming depends on partner deals; AT&T may slow roaming data to 2G or cut it off without notice
AT&T's agreements with other carriers let you use service outside its own network: domestic off-net usage within the U.S. and certain territories, and international roaming abroad. Both depend on the agreements in place at any time and on those networks' technology. Availability, coverage quality and speed while off-net or roaming are not guaranteed and may change without notice, and AT&T may reduce speeds (to 2G or otherwise) or suspend Data Service for off-net and international roaming at any time without notice, regardless of how much data you have used that billing period.
Supporting quotations
Both off-net usage and international roaming are dependent upon the agreements we have at any given time with other wireless carriers
Availability, quality of coverage, and speed for Wireless Service for off-net usage and international roaming are not guaranteed and may be changed without notice. AT&T may also reduce speeds (to 2G or other speeds) or suspend wireless Data Service for off-net and international roaming at any time without notice and without regard to the amount of data you have consumed during the billing period.
Account & Service Control · Restriction or exception
Domestic roaming can be cut off above 750 minutes, 100 MB of data or 3,000 messages a month
Domestic off-net usage is usually not charged separately, but check your rate plan for roaming charges. Even if your plan includes off-net usage, you must use your Device predominantly on AT&T's own network, and AT&T may suspend, limit or cancel your use of other carriers' networks if in any month you exceed 750 voice minutes, 100 megabytes of data or 3,000 messages off-net. AT&T will notify you if it acts because you exceeded a threshold. Your Device may connect to another carrier's network even inside AT&T's coverage area.
Supporting quotations
In most cases you are not charged separately for domestic off-net usage. Please check your rate plan terms to determine whether any extra charges apply for domestic roaming.
if your rate plan provides for off-net usage, you still must use your Device predominantly within the AT&T owned and operated wireless network. Thus, if we provide you with off-net usage, we may suspend, limit or cancel your continued use of other carriers’ networks if you exceed the following off-net thresholds:
Voice: If you use more than 750 minutes during any month.
Data: If you use more than 100 megabytes of data during any month.
Messaging: If you use more than 3,000 messages during any month.
We will provide you with notice if we take action because you exceed any of these thresholds.
Please be aware that your Device may connect to another wireless carrier’s network even when you are located within the AT&T owned and operated network coverage area.
Qualifications & exceptions
Thresholds are per month and apply to off-net use only.
AT&T will provide notice if it takes action for exceeding a threshold.
Account & Service Control · Restriction or exception
International roaming can be blocked until you meet tenure, payment or credit criteria
Your rate plan may include international roaming for calls, texts and data, but eligibility restrictions may apply based on service tenure, payment history and/or credit, and AT&T may in its sole discretion block or remove international roaming until its criteria are met.
Supporting quotations
Certain eligibility restrictions may apply to international roaming, which may be based on Wireless Service tenure, payment history and/or credit. We may in our sole discretion block or remove your ability to use international roaming until our eligibility criteria is met.
Charges & Financial Obligations · Company practice
AT&T may automatically add International Day Pass when you travel, with daily fees unless you decline
When you travel where AT&T offers an International Day Pass or Cruise Day Pass, AT&T will try to add the feature automatically to lines whose plans do not include roaming for that destination, and texts you about it and its daily voice, messaging and data fees. You can decline by replying to the text, calling customer service or managing your account online. AT&T does not guarantee you will get these texts, or that its and partners' systems will detect you are roaming or successfully add the feature. Using talk, text or data under the pass incurs its daily fees; full terms are at att.com/idpterms.
Supporting quotations
AT&T will attempt to add the feature automatically to lines on wireless rate plans that do not include international roaming usage covering your international destination.
You may decline the IDP feature by replying to the text message, contacting AT&T customer service, or by managing your account on-line at
However, AT&T cannot guarantee you will receive these text messages, nor that the technology of AT&T and its off-net partner carriers will identify you as roaming internationally without the feature or successfully add it to your line. When using talk, text, or data under IDP, you will be charged the applicable daily fees.
Qualifications & exceptions
Applies to lines whose plans do not already include roaming for the destination.
You can decline by text reply, customer service or online account management.
Not stated here
The International Day Pass terms (att.com/idpterms) and daily fee amounts were not supplied.
Charges & Financial Obligations · Restriction or exception
Without a package, roaming abroad is billed at pay-per-use rates that can be much higher and change without notice
International roaming rates apply to all calls made or received, messages sent and data used outside the U.S.; they vary by country and may change without notice. Without an international roaming package or plan that applies, you pay pay-per-use rates that may be substantially higher per unit than package rates. Coverage abroad varies by Device, plan and package and may change at any time without notice. AT&T may send courtesy roaming alerts, but they are not guaranteed and are not a guarantee of any bill limit.
Supporting quotations
International roaming rates apply to any calls made or received, messages sent, and data used while outside the U.S. International roaming rates are subject to change without notice and vary by country.
If you do not subscribe to an international roaming package or plan, or if an international roaming package or plan does not automatically apply to your wireless plan, you will be charged pay-per-use rates that may be substantially higher on a per unit basis than international package rates.
There is no guarantee you will receive these alerts and they are not a guarantee of a particular bill limit.
Charges & Financial Obligations · Restriction or exception
Abroad you can be charged for calls sent to voicemail and all data, and roaming charges may bill up to 3 cycles late
While roaming internationally you may be charged roaming airtime for incoming calls routed to voicemail, even with no message, for both the incoming call and the forward to voicemail. Unanswered calls can incur roaming charges even after you power off, if the Device had registered on a foreign network, because deregistration can lag. All data use is charged, including messaging apps, visual voicemail and cloud services, and taxes may apply. Roaming usage may be billed up to three billing cycles late because carriers report it with delay.
Supporting quotations
You may be charged international roaming voice airtime usage rates when incoming calls are routed to voicemail, even if no message is left, for both the incoming call and the call forward to voicemail.
You may also incur those roaming charges for unanswered calls if your Device is powered off if you previously had turned it on and allowed it to register on a foreign carrier’s network;
You will be charged for all data usage, including without limitation your use of messaging apps, visual voicemail and access to cloud-based services. You may also be charged taxes on international roaming rates. Billing for international roaming usage may be delayed up to three billing cycles due to the time it takes for wireless carriers to report international roaming usage.
Charges & Financial Obligations · Restriction or exception
Taking your phone abroad can rack up charges from background apps even if you do not try to roam
Substantial charges can arise when your Device is taken outside the U.S. even if you do not intentionally use international roaming, because many preloaded and downloaded apps send and receive data without your action while the Device is on. To block international roaming, you can call 314.925.6925, free from your AT&T wireless phone.
Supporting quotations
Please note that substantial charges may be incurred if your Device is taken out of the U.S. even if international roaming is not intentionally used.
If you want to block international roaming services, please call 314.925.6925 (at no charge from your AT&T wireless phone).
Charges & Financial Obligations · Restriction or exception
Calls and texts from the U.S. to other countries are billed per use unless your plan includes them
International long distance means calls or messages from the U.S. to another country. Unless your package or plan includes it, you pay pay-per-use rates; per-minute calling rates may change without notice and, unless the country is in your plan's coverage area, are charged on top of your plan's airtime minutes. Some countries may not be reachable, calls to foreign wireless numbers may cost more than to wireline numbers, a call to a foreign wireline number forwarded to a wireless number is charged as a wireless call, and premium-rated numbers cost extra.
Supporting quotations
Unless you subscribe to a package or rate plan that includes international long distance, you will be charged pay-per-use rates for calls or messages initiated from the U.S. to any other country. International long distance calling rates are charged on a per-minute basis and are subject to change without notice.
Unless a foreign country is included as a calling destination within your rate plan’s coverage area, international long distance rates are charged for each call in addition to usage of your rate plan voice airtime minutes.
If a call is placed to an international wireline number and the call is forwarded to a wireless number, you will be charged for a call terminated to a wireless number.
Account & Service Control · Restriction or exception
Wi-Fi Calling drops calls, including 911, if the internet connection is lost; U.S. numbers are free from anywhere
Wi-Fi Calling lets you call and text over Wi-Fi when cellular coverage is limited; the Device must be set to AT&T HD Voice and have internet access. Losing the internet connection during a Wi-Fi call disconnects it, including 911 calls. Calls to U.S. numbers over Wi-Fi are free from the U.S. or abroad, excluding 411 and other premium numbers; calling international numbers costs international long distance rates from the U.S. and roaming rates when abroad. Some countries restrict Wi-Fi Calling, and it cannot reach 211, 311, 511 or 811.
Supporting quotations
Important Information about Wi-Fi Calling for AT&T Wireless Service Customers
Loss of your internet connection during voice Wi-Fi Calling will disconnect your call, including 911 calls. In the U.S. or internationally, you can use Wi-Fi Calling to call numbers in the U.S. at no additional charge (excluding 411 calls and other premium numbers).
International long distance rates/plans apply when calling international numbers from within the U.S. International roaming rates apply when calling international numbers while traveling outside the U.S. Certain countries restrict Wi-Fi calling. No Wi-Fi Calling to 211, 311, 511, and 811.
Account & Service Control · Restriction or exception
Wi-Fi Calling does not support TTY or TTY 911 calls; Real Time Text and other routes are alternatives
TTY devices are not compatible with Wi-Fi Calling, which will not support TTY 911 calls. People with communication disabilities can use Real Time Text instead, and can reach 911 by RTT, by TTY over the cellular network or a landline, by texting 911, or through relay services (TTY, captioned telephone, IP Relay or IP CTS).
Supporting quotations
TTY Devices are not compatible with Wi-Fi Calling:
Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support TTY 911 calls.
911 services can be reached by either (1) calling 911 using Real Time Text, (2) calling 911 directly using a TTY device over the cellular network or from a landline telephone, (3) sending a text message to 911 directly,
Account & Service Control · Restriction or exception
Wi-Fi 911 calls use your device location or the Emergency Address you entered, and may be delayed if they differ
911 calls over Wi-Fi Calling first try to route to the right emergency center using automatic location information from your Device and, if that fails, the Emergency Address (no P.O. boxes) in your Wi-Fi Calling settings; a U.S. address is required to set up Wi-Fi Calling. You can update the Emergency Address at any time and should keep it current. 911 service may be delayed or unavailable if automatic location is unavailable or you call from somewhere other than the Emergency Address. You acknowledge this information and agree that, when you dial 911 over Wi-Fi Calling, AT&T may treat your Device's transmitted location as a temporarily updated Emergency Address.
Supporting quotations
911 calls using Wi-Fi Calling will first attempt to route to the appropriate emergency response center using automatic location information from your Device or, if that fails, the Emergency Address (no P.O. Boxes) entered in your Wi-Fi Calling settings.
911 service may be delayed or unavailable if automatic location information is unavailable or if using Wi-Fi Calling from a location different from the Emergency Address you entered.
you further agree that if you dial 911 on a Device using Wi-Fi Calling, AT&T may treat the automatic location information transmitted by your Device as your temporarily updated Wi-Fi Calling Emergency Address.
Account & Service Control · Restriction or exception
Voice-capable devices need a voice plan, smartphones need an eligible plan, and tethering may need its own plan
A voice plan is required on all voice-capable Devices unless your rate plan terms say otherwise, certain Devices such as smartphones require an eligible rate plan, and a tethering plan may be required to tether, depending on your rate plan terms.
Supporting quotations
A voice plan is required on all voice-capable Devices, unless specifically noted otherwise in the terms governing your rate plan. An eligible rate plan is required for certain types of Devices, including smartphones. A tethering plan may be required to enable tethering on a compatible Device, depending on the terms of your rate plan.
Use & Processing · Permission or license
AT&T may remotely change, reprogram or install software and apps on your device without notice
AT&T may periodically change your Device's preloaded software, apps or programming remotely and without notice, for example to update software or direct the Device to the most appropriate network services. It may also remotely program or reconfigure your Device on activation and at other times, and install additional software and apps.
Supporting quotations
We may periodically change your Device’s preloaded software, apps or programming remotely, without notice
We may also remotely program or reconfigure your Device upon activation on the AT&T network and at other times, as well as install additional software and apps.
Account & Service Control · Restriction or exception
You may not modify AT&T devices to work on other networks except under the Unlock Policy, or alter the OS
You may not modify, or let anyone else modify, a Device bought from AT&T or its programming to work on another system, except under the AT&T Device Unlock Policy; AT&T may at its sole discretion modify the programming to allow that. You may not tamper with, replace or modify the Device's operating system from the manufacturer's specifications. You alone are responsible for complying with U.S. export control and foreign import laws when traveling with your Device.
Supporting quotations
You cannot (nor can you allow anyone else to) make any modifications to any Device purchased from AT&T or its programming to enable it to operate on any other system, except in accordance with the AT&T Device Unlock Policy found at
You may not tamper with, replace, or modify your Device operating system from its original equipment manufacturer specifications and capabilities.
You are solely responsible for complying with United States Export Control laws and regulations and the import laws and regulations of foreign countries when traveling internationally with your Device.
Charges & Financial Obligations · Procedure
Report a lost or stolen phone right away, dispute later unauthorized charges within 30 days, and keep paying
Contact AT&T immediately to report a lost or stolen Device so it can suspend your service (800.331.0500 in the U.S., +1 916.843.4685 abroad, 800.574.7000 for FirstNet individual users). If your bill shows unauthorized usage after you reported the loss, you must notify AT&T within 30 days. While suspended you must still meet all obligations, including paying monthly service charges. If you have not had one in the previous year, you may ask for a courtesy suspension of monthly charges until you replace or recover the Device, for up to 30 days.
Supporting quotations
Contact us immediately to report your Device as lost or stolen so we can suspend your Wireless Service. If you receive your bill and there are charges for unauthorized usage after you reported your Device as lost or stolen, you must notify us of the unauthorized charges within 30 days.
While your phone is suspended you will remain responsible for complying with all other obligations under this Agreement, including, but not limited to paying your monthly Service charges.
If you have not received a courtesy suspension of monthly Service charges during the previous year, you may request a courtesy suspension until you replace or recover your Device (up to 30 days).
Qualifications & exceptions
Unauthorized-charge notice is due within 30 days of the bill.
Courtesy suspension of charges is limited to once a year and up to 30 days.
California customers have separate unauthorized-charge investigation rights (2.18.1).
Account & Service Control · Procedure
Phones may be SIM-locked; unlocking for other carriers follows AT&T's Device Unlock Policy
Your Device may have a SIM lock preventing use on other carriers' networks. To use it with another carrier you must enter an unlock code; eligibility and instructions are in the AT&T Device Unlock Policy at att.com/deviceunlock, which was not supplied.
Supporting quotations
Your Device may have been programmed with a SIM lock which prevents it from operating with other wireless carriers’ networks. If you wish to use your Device with another wireless carrier, you must enter an unlock code to unlock the phone.
Not stated here
The Device Unlock Policy eligibility criteria were not supplied.
Data Access & Collection · Company practice
AT&T collects your device location from its network and your device to provide and improve service
AT&T collects information about your Device's location from its network and from your Device. It monitors, collects and uses that location information, together with other network and Device information, to provide Wireless Service, and also to maintain and improve its network and your wireless experience. More detail on collection and use, including location, is in the separate AT&T Privacy Notice (or FirstNet Privacy Notice for FirstNet individual users), which was not supplied.
Supporting quotations
AT&T collects information about the location of your Device from our network and from your Device. We monitor, collect, and use this location information, together with other information we get from our network and your Device, to provide Wireless Service to you. We also use it to maintain and improve our network and the quality of your wireless experience.
For more information about the how we may collect and use information, including location, please refer to the AT&T Privacy Notice at
Qualifications & exceptions
Stated purposes here are providing service and maintaining and improving the network and wireless experience.
Not stated here
Other uses or sharing of location information described in the Privacy Notice are not covered by this agreement text.
Account & Service Control · Company practice
AT&T offers free wireless emergency alerts in parts of its area on capable devices
AT&T has chosen to offer wireless emergency alerts at no additional charge, including enhanced geo-targeting where the alert originator selects it and the handset supports it, within portions of its service area and on alert-capable Devices.
Supporting quotations
AT&T has chosen to offer, at no additional charge, wireless emergency alerts, including enhanced geo-targeting (where selected by the alert originator and supported by the handset), within portions of its service area, as defined by this Agreement, on wireless emergency alert capable Devices.
Qualifications & exceptions
Only in portions of the service area and on capable Devices.
Account & Service Control · Restriction or exception
Emergency alerts may not reach every device or area, even capable ones
Wireless emergency alerts, including enhanced geo-targeting, may not be available on all Devices, throughout the service area, or when you are outside AT&T's service area, and alerts may not be received even where transmitted and on capable Devices. AT&T points to a support page and sales representatives for availability details; the notice is given under an FCC rule for the Commercial Mobile Alert Service.
Supporting quotations
Wireless emergency alerts, including enhanced geo-targeting (where selected by the alert originator and supported by the handset), may not be available on all Devices or in the entire service area, or if a subscriber is outside of the AT&T service area. In areas in which the emergency alerts are transmitted, such alerts may not be received even though a Device is capable of receiving them.
Sharing & Disclosure · Restriction or exception
AT&T is not liable for sending or failing to send emergency alerts or sharing subscriber data to deliver them
When transmitting emergency alerts under federal law, AT&T and its officers, employees, vendors, assignees, successors and agents are not liable to any subscriber or user for any act or omission related to, or harm from, sending or failing to send an emergency alert, or for releasing subscriber information used to deliver an alert to government agencies, public safety, fire, law enforcement, emergency medical services or emergency facilities.
Supporting quotations
In transmitting emergency alerts pursuant to federal law, AT&T, including its officers, directors, employees, vendors, assignees, successors and agents, will not be liable to any subscriber to, or user of, AT&T’s Wireless Service or Equipment for any act or omission related to or any harm resulting from the transmission of, or the failure to transmit, an emergency alert; or the release to a government entity or agency, public safety, fire service, law enforcement official, emergency medical service, or emergency facility of subscriber information used in connection with delivering an emergency alert.
Charges & Financial Obligations · User right or choice
You can contest content purchases, but refunds are not guaranteed and abuse can end your account
Devices can be used to buy goods, content and services, including subscriptions such as ringtones, games, apps and news alerts, from AT&T or others ("Content"). Your Content purchase history is always available on AT&T's website. You may contest and seek refunds for unauthorized or unsatisfactory purchases, but refunds are not guaranteed, and AT&T may restrict Content purchases or terminate the Account of anyone who seeks refunds on improper grounds or abuses the service.
Supporting quotations
You understand that Devices can be used to acquire or purchase goods, content, and services (including subscription plans), such as ring tones, graphics, games, applications and news alerts from AT&T or other companies (“Content”).
You have full-time access to your Content purchase transaction history on our website. You may contest and seek refunds for unauthorized purchases and purchases with which you are not satisfied, but such refunds are not guaranteed. AT&T reserves the right to restrict Content purchases or terminate the Account of anyone who seeks refunds on improper grounds or otherwise abuses this Service.
Qualifications & exceptions
Refunds are not guaranteed.
Charges & Financial Obligations · Restriction or exception
Content is charged per download or subscription, plus data or transport charges
Content varies by Device and may arrive in several messages. You pay the stated one-time download or subscription rate plus a default pay-per-use charge per kilobyte or megabyte for delivery, unless you have a data or rate plan, in which case data charges appear separately. You may be charged each time you download Content, and Data Service charges may apply on top of Content charges.
Supporting quotations
Content charges are incurred at the stated one-time download rate or subscription rate, plus a per kilobyte or per megabyte default pay per use charge for the Content transport when delivered, unless you have a data or rate plan and such charges appear separately on your bill. You may be charged each time you download Content. Data Service charges may apply in addition to Content charges.
Charges & Financial Obligations · Context
Wireless bills are mostly in advance and include plan, installments, purchases, overages and fees; some usage bills late
You are responsible for all charges on your Account. Most Wireless Service is billed one month in advance. Besides charges authorized elsewhere (including 1.9), your bill may include your rate plan's monthly cost; Device and other installment payments; optional services, Content, Third-Party Charges and other purchases; pay-per-use and overage charges; other AT&T fees; and occasional fees for special Account assistance. Some usage charges that depend on third-party information may be billed in later cycles.
Supporting quotations
You are responsible for all charges incurred on your Account. We bill most Wireless Service one month in advance.
the monthly cost of the rate plan you have selected;
Device and other installment plan payments, if you purchased your Device or other services under an AT&T installment plan;
optional services, charges for Content, Third-Party Charges, and other purchases billed to your Account;
pay-per-use and overage charges;
other charges and AT&T fees described below; and
occasional fees for special Account assistance as discussed below.
Some usage charges, such as those that depend on information from a third party, may be billed in subsequent bill cycles after the charges have been incurred.
Charges & Financial Obligations · User right or choice
Third-party purchases and donations can be billed to your phone account; Purchase Blocker can stop them
You can make donations and buy goods, Content, apps and services, including subscriptions, from certain other companies or AT&T by billing them to your wireless Account. You are responsible for all authorized third-party charges, which appear in a separate bill section. You can prevent third-party purchases by adding Purchase Blocker through the AT&T app or by calling 800.331.0500, and can restrict others' usage with parental controls.
Supporting quotations
Additional charges may include, but are not limited to:
You can make donations and purchase goods, Content, apps, and services (including subscriptions) from certain other companies (“Third-Party Charges”) or us by billing those charges to your wireless Account. You are responsible for all authorized third-party charges which will appear in a separate section of your bill.
You can prevent third-party purchases by adding Purchase Blocker to your Account through your AT&T app or call Customer Service at 800.331.0500.
Charges & Financial Obligations · Company practice
AT&T's Administrative & Regulatory Cost Recovery Fee is its own charge, not a tax, and can change
AT&T Monthly Fees include the Administrative & Regulatory Cost Recovery Fee, which helps AT&T recover expenses such as interconnection charges with other providers and cell site rent and maintenance, plus certain government fees imposed on AT&T and regulatory compliance costs. This and other AT&T Fees are not taxes or charges the government requires AT&T to collect from customers, and the amounts may change. The fee schedule at att.com/mobilityfees lists other fees you agree to pay; it was not supplied.
Supporting quotations
AT&T Monthly Fees include, but are not limited to, the AT&T Administrative & Regulatory Cost Recovery Fee charged to help AT&T recover:
This and other AT&T Fees are not taxes or charges which the government requires AT&T to collect from its customers. The amounts we charge may change.
Online Fee Schedule. For additional information on fees that may appear on your bill and that you agree to pay, please visit
Qualifications & exceptions
Fee amounts may change.
Not stated here
The online fee schedule (att.com/mobilityfees) and current fee amounts were not supplied.
Account & Service Control · Company practice
Bills are paperless by default unless you ask for paper
Unless agreed otherwise when you subscribe, you may receive an electronic bill in your AT&T account (website or app) unless you say you want a paper bill. With electronic billing, AT&T emails your official email address each month when the bill is available. You can review your bill or switch back to paper in your billing preferences; FirstNet individual users manage billing through FirstNet Central.
Supporting quotations
Unless agreed to otherwise when you subscribe, you may receive an electronic (paperless) bill at AT&T’s online account management site
If you have electronic billing, each month we will send you an email notice to your official email address on file with AT&T when your electronic bill is available online. You may review your monthly bill or switch back to a paper bill by changing your billing preferences at your AT&T account.
Charges & Financial Obligations · Restriction or exception
You must give a street address for taxes; otherwise AT&T may assign one or discontinue service
To determine your primary place of use (PPU) and which jurisdiction's taxes and assessments to collect, you must give AT&T your street address. If you do not, or it is outside AT&T's licensed service area, AT&T may reasonably designate a PPU within that area or discontinue service. You must live and have a mailing address within the coverage area of AT&T's owned network (or its assignee's or successor's).
Supporting quotations
To determine your primary place of use (“PPU”) and which jurisdiction’s taxes and assessments to collect, you’re required to provide us with your street address. If you don’t provide us with such address, or if it falls outside our licensed Services area, we may either reasonably designate a PPU within the licensed Services area for you or discontinue service.
You must live and have a mailing address within AT&T’s owned network coverage area or its assignee’s or successor’s.
Charges & Financial Obligations · Context
Charges follow your rate plan, unused allotments expire, and off-network charges depend on the cell site location
Usage and monthly fees are billed as your rate plan terms specify, and your Customer Service Summary estimates your total monthly bill. Unless your plan specifically provides otherwise, unused predetermined allotments of airtime, messages or data do not carry over between billing cycles. Usage on networks AT&T does not own is limited as your plan provides, and charges are based on the location of the site sending and receiving service, not your location.
Supporting quotations
Usage and monthly fees will be billed as specified in your rate plan terms of service. Your Customer Service Summary also provides an estimate of your total monthly bill.
unless otherwise specifically provided as a part of such rate plan, any unused allotment of Services from one billing cycle will not carry over to any other billing cycle.
Usage on networks not owned by AT&T is limited as provided in your rate plan. Charges will be based on the location of the site receiving and transmitting service and not the location of the subscriber.
Charges & Financial Obligations · Company practice
Voice minutes round up and billing can start before a call rings or connects
Unless your plan says otherwise, calls on AT&T's network incur per-minute airtime charges, and partial minutes are rounded up to the next full minute. For outgoing calls billable time may start when you press Send or when the call connects to a network; for incoming calls it starts when the call connects, which may be before it rings. Usage may end several seconds after you press End or the call disconnects. On AT&T's network, only answered calls are charged, including calls answered by machines.
Supporting quotations
Voice calls on our network will incur per-minute voice airtime charges unless specified otherwise in your rate plan. We round any fraction of a minute up to the next full minute.
For outgoing calls, billable time may start either when you first press Send or when the call connects to a network, and for incoming calls, it starts when the call connects to a network (which may be before it rings). Usage time may end several seconds after you press End or after the call disconnects.
For calls made on our network, we charge only for calls that are answered, including by machines.
Charges & Financial Obligations · Restriction or exception
Without unlimited texting, every sent or received message is charged, read or not, solicited or not
If your plan lacks unlimited or allotted messaging, standard pay-per-use rates apply to every message sent or received, whether read or unread, solicited or unsolicited. A text is generally 160 characters, but messages with emojis or non-Latin characters may be limited to 70, and longer messages count as multiple messages. MMS is limited to 1 MB (100 MB with RCS), and AT&T may change size limits. Messages sent to tablets, laptops and other connected Devices are excluded from unlimited messaging plans. On non-unlimited plans, each part of a multi-part message is charged, premium messages cost their stated rates, international messages cost more, a message to several recipients is charged once per recipient to the sender and to each recipient, and each RCS text or attachment counts as a separate SMS or MMS. Without a messaging or data plan you may still use and be billed pay-per-use.
Supporting quotations
If your rate plan does not include unlimited or an allotment of messaging, standard pay-per-use rates apply when a message is sent or received, whether read or unread, viewed or unviewed, solicited or unsolicited.
Generally, one text message equals 160 characters; however, text messages that include special characters, like emojis or non-Latin alphabet characters may be limited to 70 characters.
Messages sent to tablets, laptops, or other connected Devices are excluded from unlimited messaging plans or plans including unlimited messaging.
Plans that do not provide for unlimited messaging are subject to the following provisions:
When a single message is sent to multiple recipients, the sender is charged for one message for each recipient and each recipient is charged for the message received.
With Advanced Messaging (RCS) chat, your wireless rate plan’s SMS and MMS rates apply. Each text/file attachment counts and is charged as a separate SMS/MMS.
If you do not enroll in a monthly recurring plan for messaging or data, you may still have access to messaging and data and be charged on a pay-per-use basis if you use those Services.
Qualifications & exceptions
Applies when the rate plan does not include unlimited or allotted messaging.
Charges & Financial Obligations · Company practice
Data is rounded up per session and keeps billing on cellular even after you join Wi-Fi mid-session
Data usage is billed in full KB or MB increments based on your plan, rounded up to the next full unit at the end of each session, and session totals are added up for the billing period. Network overhead, software update requests, email notifications and resends caused by network errors can increase measured usage. A data session started on AT&T's network continues on cellular until it ends even if you connect to Wi-Fi meanwhile, for example a download started on cellular finishes on cellular. Your bill may not itemize data by site, session or service.
Supporting quotations
Actual data usage is rounded up to the next full KB or MB at the end of each data session for billing purposes.
Network overhead, software update requests, email notifications, and resend requests caused by network errors can increase measured KBs or MBs. A data session started on our network will continue until the session ends, even when you connect to a Wi-Fi network after the session starts.
Your bill may not separately identify the data usage attributable to your use of specific sites, sessions or services used.
Charges & Financial Obligations · Restriction or exception
Background app data counts, even without your knowledge and even if a transmission fails
Data use occurs whenever your Device is connected to AT&T's network and transmitting data, whether you started it or it runs automatically in the background without your knowledge, and whether or not the transmission succeeds. Some apps and software, including preloaded ones, regularly send and receive data on their own to function.
Supporting quotations
Data use occurs whenever your Device is connected to our network and is engaged in any data transmission, including those you initiate, or those running automatically in the background without your knowledge and whether the data transmission is successful or not.
Charges & Financial Obligations · Restriction or exception
Data allowances are U.S.-only unless your plan says otherwise, and overage data may be added and charged automatically
Your plan's data allowance covers U.S. usage only, unless other locations or international roaming are included in your plan or package. Once you exceed your monthly allowance, including any Bonus or Rollover Data, you may automatically receive and be charged for additional data increments as your rate plan specifies. Overage data can be used only in the billing period it was provided and does not roll over.
Supporting quotations
Your rate plan data allowance is limited to usage in the United States, unless service in other locations is included in your rate plan or international roaming is included as part of your rate plan or package.
Once you exceed your monthly data allowance (including any available data, such as Bonus Data or Rollover Data), during your billing period, you may automatically be provided with additional increments of data and charged as specified in your rate plan. Data overage can be used only in the bill period for which it was provided and does not rollover.
Charges & Financial Obligations · Restriction or exception
Late-billed usage counts against the month it is billed, even if that causes extra charges
Billing for calls, messages, data or other usage, such as roaming on other networks including internationally, may occasionally be delayed. Such charges may appear in a later billing cycle and are deducted from that month's allotments regardless of when the usage happened, even if that leads to additional charges for that month.
Supporting quotations
Such usage charges may appear in a later billing cycle and will be deducted from any applicable allotments for that month, regardless of when the usage actually occurred, even if this results in additional charges for that month.
Charges & Financial Obligations · Context
Optional Roadside Assistance is billed to your wireless account and provided by a separate motor club
AT&T Roadside Assistance is an optional feature you can buy separately; it is billed automatically to your wireless Account and provided by American Traveler Motor Club, Inc., a licensed motor club. Its full terms are in the RA Welcome Kit or at att.com/roadside, which were not supplied.
Supporting quotations
AT&T Roadside Assistance (“RA”) is an optional feature that may be purchased separately and automatically billed to the wireless Account. RA service is provided by American Traveler Motor Club, Inc., a licensed motor club.
Not stated here
Roadside Assistance terms were not supplied.
Charges & Financial Obligations · Restriction or exception
Device protection must be added within 30 days and its insurer can change; continuing to pay accepts the new one
If eligible, you have 30 days from activation or upgrade to enroll in AT&T Protect Advantage for 1 or for 4. AT&T Mobile Insurance and the insurance part of Protect Advantage are underwritten by Continental Casualty Company (CNA) and administered by Asurion entities; the extended service contracts are provided by Asurion Warranty Protection Services or an affiliate. AT&T may change the insurer, service contract obligor or administrator at any time with advance notice; you may opt out by cancelling, but if you keep paying after being told of a change you are presumed to consent to the new insurer's group policy and service contract, and you may cancel at any time.
Supporting quotations
If eligible, you have 30 days from activation or upgrade to enroll in optional AT&T Protect Advantage for 1 or AT&T Protect Advantage for 4.
are underwritten by Continental Casualty Company, a CNA company (CNA) and administered by Asurion Protection Services, LLC
AT&T may change the insurer, service contract obligor and/or administrator for the AT&T device protection program at any time with advance notice. You will have the right to opt out by cancelling your enrollment in the program. However, if you continue to pay the charges for the program after we inform you of such a change, you will be presumed to have consented to be enrolled under the new insurer’s group insurance policy and service contract, although you have the right to cancel at any time.
Qualifications & exceptions
Enrollment window: 30 days from activation or upgrade, if eligible.
Changes of insurer or administrator come with advance notice and you may cancel at any time.
Not stated here
Program terms at att.com/protectadvantage were not supplied.
Charges & Financial Obligations · Company practice
Lifeline discounted wireless service is available to qualifying low-income residents in some states
Under a federal program, AT&T offers discounted wireless service to qualified low-income residents in selected states; questions and applications go to 800.377.9450.
Supporting quotations
As part of a federal government program, AT&T offers discounted wireless service to qualified low-income residents in selected states. For questions or to apply for Lifeline service, call 800.377.9450.
Account & Service Control · Context
AT&T Wireless Internet uses a gateway for a landline phone and up to 11 devices over the wireless network
AT&T Wireless Internet service (formerly Wireless Home Phone and Internet) uses a mobile wireless gateway (WI Device) that lets you connect a landline phone for calls and up to eleven internet-capable devices (one by Ethernet, ten by Wi-Fi) for mobile broadband over AT&T's wireless network. The rest of Section 2 governs how that service works.
Supporting quotations
With AT&T Wireless Internet service, the WI Device allows you to connect a landline phone to place and receive calls, and to connect up to eleven internet-capable devices (one via Ethernet and ten via Wi-Fi) to have mobile broadband internet access over the AT&T wireless network.
Charges & Financial Obligations · Restriction or exception
Wireless Internet needs an eligible plan; overages are charged or slowed, unused allotment is lost
AT&T Wireless Internet requires an eligible wireless rate plan for its phone and/or internet capabilities. Tiered shared plans let connected devices share a monthly allotment of domestic talk, text and/or data. If usage exceeds the allotment in a billing period, you are automatically charged overages or your data may be slowed, as your plan specifies; unused allotment (or Rollover, as applicable) is forfeited.
Supporting quotations
AT&T Wireless Internet service requires that you subscribe to an eligible wireless rate plan to take advantage of one or both capabilities.
If your usage exceeds the monthly allotment of the plan you select during a billing period, you automatically will be charged for overages or your data may be slowed as specified in your plan. If you do not use all of the monthly allotment(s) of the plan you select during a billing period (or Rollover period, as applicable), you forfeit that usage.
Account & Service Control · Restriction or exception
Wireless Internet supports no messaging or international roaming; wrong plans may be switched and billed
If your WI Device roams on other carriers' networks, AT&T's off-net usage restrictions apply. AT&T Wireless Internet does not support messaging or international roaming. If you use the WI Device with a rate plan not designed for this service, AT&T may switch you to an appropriate plan and bill its charges.
Supporting quotations
If your WI Device is used to roam on other carrier networks, AT&T’s off-net usage restrictions apply. Messaging services and international roaming are not supported by AT&T Wireless Internet service. If you use a wireless rate plan not designed for AT&T Wireless Internet service with your WI Device, AT&T reserves the right to switch you to an appropriate plan and bill you the associated charges for such plan.
Account & Service Control · Restriction or exception
Wireless Internet 911 calls use network location; corded-power phones fail in an outage
For AT&T Wireless Internet, 911 calls are routed using the wireless network's automatic location technology, and you should expect to give your address to the emergency center. The WI Device has battery backup and works in a power outage, but a landline phone that itself needs external power (such as a cordless phone) will not work during an outage. AT&T Wireless Internet is different from AT&T Fixed Wireless Internet, which subsection 6.14.2 covers.
Supporting quotations
911 calls are routed based on the wireless network’s automatic location technology. You should expect to provide your location address to the emergency response center responsible for sending first responders (e.g., police, medical assistance, or fire) to your location.
However, if you connect a landline phone to the WI Device that itself requires external electric power to operate (e.g., a cordless phone), you will not be able to place and receive calls over that phone during a power outage.
Please note that AT&T Wireless Internet service is different from AT&T Fixed Wireless Internet, which is discussed in subsection 6.14.2.
Legal Rights & Agreement Rules · Restriction or exception
For wireless, AT&T disclaims device and service warranties and liability for driving use, 911 failures and suspensions
Unless prohibited by law, and in addition to Section 1.6, AT&T and its affiliates make no express or implied warranty of merchantability, fitness, suitability, accuracy, security or performance for any Device, Wireless Service, Software or app. Citing the inherent limits of wireless and its lack of control over your devices, AT&T states that to the maximum extent the law permits it is never liable for: acts of third parties it does not control; harm from third-party apps or content on your Device; harm from interruptions, failures to transmit or delays; harm from using Wireless Service while operating a vehicle; third-party claims against you; unauthorized access to your Device, service or Account; harm from AT&T suspending or terminating your service; or harm from failure or delay in connecting a call to 911 or other emergency services.
Supporting quotations
make no warranty, express or implied, of merchantability or fitness for a particular purpose, suitability, accuracy, security, or performance regarding any Device, Wireless Service, Software or applications.
to the maximum extent permitted by law, in no event will AT&T be liable, for any:
act or omission of a third party we do not control;
damage or injury caused by third party information, applications or content (e.g. apps, games, etc.) preloaded, accessible, or used through your Device;
damage or injury caused by interruptions, failures to transmit, or delays in the Wireless Service provided by or through us;
damage or injury caused by your use of Wireless Service provided by us while you are operating a vehicle;
claims against you by third parties;
unauthorized access to your Device, Wireless Service, or AT&T Account;
damage or injury caused by a suspension or termination of Wireless Service by AT&T; or
damage or injury caused by failure or delay in connecting a call to 911 or any other emergency service.
Qualifications & exceptions
Unless prohibited by law; to the maximum extent permitted by law.
Applies in addition to the general disclaimers and limits in 1.6 and 1.7.
Use & Processing · Permission or license
AT&T may refuse, screen or delete messages before delivery and disclaims loss or disclosure of what you send
In addition to Section 1.7, Wireless Service has further limits. Not all plans or services are available in every sales channel, area or Device. AT&T is not responsible for loss or disclosure of information you transmit or provide to it, its wireless services are not equivalent to wireline internet, and it is not responsible for nonproprietary services or their effects on Devices. AT&T may, but need not, refuse to transmit information and may screen and delete information before it is delivered to you. Coverage maps have gaps and are only approximations.
Supporting quotations
In addition to the limitations of liability set forth in Section 1.7, your Wireless Service is also subject to the following additional limitations of liability.
AT&T is not responsible for loss or disclosure of any information you transmit or provide to us. AT&T’s Wireless Services are not equivalent to wireline internet.
We may, but do not have the obligation to, refuse to transmit any information through the Wireless Services and may screen and delete information prior to delivery of that information to you.
Qualifications & exceptions
Screening and refusal are optional for AT&T ("may, but do not have the obligation to").
Charges & Financial Obligations · Company commitment
A 24-hour outage within AT&T's control earns a prorated credit on request, and that is the only remedy
If your Wireless Service is interrupted for 24 or more continuous hours by a cause within AT&T's control, AT&T will, on request, credit a prorated share of the monthly Service fee for the time service was unavailable, up to the monthly fee. AT&T's liability for service failures is limited solely to that credit. AT&T is not liable for operational or technology changes that make your Device or software obsolete or require modification. In 2.17.2, "AT&T" includes its affiliates and their personnel.
Supporting quotations
if your Wireless Service is interrupted for 24 or more continuous hours by a cause within our control, we will issue you, upon request, a credit equal to a pro-rata adjustment of the monthly Service fee for the time period your Service was unavailable, not to exceed the monthly Service fee. Our liability to you for Service failures is limited solely to the credit set forth above.
AT&T is not liable to you for changes in operation or technology that cause or render your Device and/or software to be obsolete or require modification.
References in this Section 2.17.2 to “AT&T” and “we” include our past, present and future parents, subsidiaries, affiliates, and related entities
Qualifications & exceptions
Requires 24 or more continuous hours, a cause within AT&T's control, and a request.
Capped at the monthly Service fee.
Charges & Financial Obligations · User right or choice
California: you are not liable for unauthorized charges, including after a reported loss
For California customers, you are not liable for charges you did not authorize, though a call placed from your Device is evidence it was authorized. Unauthorized charges can include calls to or from a lost or stolen Device. Once you report the Device lost or stolen and it is suspended, you are not responsible for later charges from it. You can report and suspend free by calling the number on your bill or online.
Supporting quotations
You are not liable for charges you did not authorize, but the fact that a call was placed from your Device is evidence that the call was authorized.
Once you report to us that the Device is lost or stolen, and your Device is suspended, you will not be responsible for subsequent charges incurred by that Device.
Qualifications & exceptions
Applies only to California customers.
A call placed from your Device is evidence it was authorized.
Charges & Financial Obligations · User right or choice
California: disputed charges are investigated within 30 days and need not be paid meanwhile
For California customers, if you report charges you claim are unauthorized, including calls after a Device was lost or stolen but before you reported it, AT&T will investigate; you may submit documents and statements, and AT&T will give you the result within 30 days. If you disagree, you may complain to the California Public Utilities Commission and may have other legal rights. During the investigation you need not pay the disputed charges or related late charges, and AT&T will not send them to collection or make an adverse credit report about them. While your phone is suspended you must still meet other obligations, including your monthly fee, and both sides must act in good faith about the loss or theft.
Supporting quotations
If you notify us of any charges on your bill you claim are unauthorized, we will investigate.
We will advise you of the result of our investigation within 30 days. If you do not agree with the outcome, you may file a complaint with the California Public Utilities Commission and you may have other legal rights.
While an investigation is underway, you do not have to pay any charges you dispute or associated late charges, and we will not send the disputed amount to collection or file an adverse credit report about it.
While your phone is suspended you will remain responsible for complying with all other obligations under this Agreement, including but not limited to, your monthly fee.
Qualifications & exceptions
Applies only to California customers.
The monthly fee remains due while the phone is suspended.
Legal Rights & Agreement Rules · User right or choice
Connecticut customers can take unresolved issues to the state utilities regulator
Customer Care is available at 800.331.0500, 611 from a wireless phone, or att.com/wireless (800.288.2020 for Unlimited Local or Long Distance questions). Connecticut customers whose issue AT&T cannot resolve may contact the Public Utilities Regulatory Authority (PURA) online, by phone at 800.382.4586 or by mail.
Supporting quotations
If you have any questions or concerns about your AT&T Service, please call Customer Care at 800.331.0500, dial 611 from your wireless phone, or visit
If you are a Connecticut customer and we cannot resolve your issue, you have the option of contacting the Public Utilities Regulatory Authority (PURA).
Qualifications & exceptions
Applies to Connecticut customers.
Legal Rights & Agreement Rules · User right or choice
Puerto Rico customers can complain to the Telecommunications Regulatory Board, in addition to arbitration
Puerto Rico customers whose issue AT&T cannot resolve may notify the Telecommunications Regulatory Board of Puerto Rico of their grievance by mail, phone or online, in addition to the arbitration available under Section 1.3.
Supporting quotations
If you are a Puerto Rico customer and we cannot resolve your issue, you may notify the Telecommunications Regulatory Board of Puerto Rico of your grievance.
in addition to having available arbitration, as provided in Section 1.3.
Qualifications & exceptions
Applies to Puerto Rico customers; arbitration under 1.3 still applies.
Charges & Financial Obligations · Restriction or exception
Prepaid: no monthly bills, and you pay all charges, including use by anyone you let access your device
Section 3 applies only to AT&T Prepaid customers, including Prepaid Multi-Line. AT&T does not send Prepaid customers monthly bills; you can check your Account online, in the app, by phone or in a store. You must pay all charges for services, including those made by anyone you permit direct or indirect access to your Device even if you did not authorize that use. Charges include access, usage, feature and add-on charges, government taxes and fees AT&T must collect, other fees listed at att.com/mobilityfees, and surcharges AT&T collects and keeps such as Universal Service fees and regulatory charges; some jurisdictions fold certain fees or taxes into the monthly plan charge.
Supporting quotations
This Section 3 pertains only to AT&T Prepaid customers, including AT&T Prepaid Multi-Line customers.
AT&T will not provide you with monthly bills.
You are responsible for paying all charges for Services provided under this Agreement (such as subsection 1.9), including charges made by any person you permit to have direct or indirect access to your Device even if you did not authorize its use.
(f) surcharges that we collect and retain from our customers that include, but are not limited to, Federal or State Universal Service fees, regulatory charges, and government taxes or fees imposed on gross receipts, sales and/or property that we incur in providing services to our customers.
Qualifications & exceptions
Applies only to AT&T Prepaid customers.
Charges & Financial Obligations · Restriction or exception
Prepaid: pay in 26 days; balances expire and are forfeited, payments are nonrefundable, lapsed accounts lose the number
You must pay into your Prepaid Account within 26 days of activation or it is cancelled. Active service requires full payment for monthly plans and at least a $25 balance for per-minute and daily plans. The activation fee is refunded if you cancel within 3 days, if required. Prepaid cards and payments are nontransferable and nonrefundable. Deposited amounts expire by denomination ($10-$24 in 30 days, $25-$99 in 90 days, $100 or more in 365 days) and unused balances are forfeited on expiration. Monthly plan charges are deducted automatically at 11:59 p.m. Central on the due date; plan charges are not refundable or exchangeable, and unused plan services are forfeited if you change plans mid-term. Without enough balance you cannot use plan, data or pay-per-use services until you pay or renew. Phone-plan accounts are cancelled 60 days after expiration and data-plan accounts 365 days after; reactivating then requires a new phone number.
Supporting quotations
You must make a payment to your Account within 26 days of activation or your Account will be canceled.
AT&T Prepaid cards and other account payments are nontransferable and nonrefundable.
Amounts deposited into your Account expire in accordance with the stated payment denomination expiration period ($10-$24 payments expire in 30 days, $25 to $99 in 90 days, $100 or more in 365 days). Unused Account balance forfeited upon expiration.
Applicable plan charge for any AT&T Prepaid plan is not refundable and not exchangeable, and any unused services of your plan are forfeited if you change to another plan during your plan’s period.
AT&T Prepaid accounts for phone plans will be canceled 60 days after expiration. AT&T Prepaid Accounts for data plans will be canceled 365 days after expiration. A new wireless phone number is required to reactivate service once Account is canceled.
Qualifications & exceptions
Applies only to AT&T Prepaid customers.
Account & Service Control · Restriction or exception
Prepaid phones are for AT&T Prepaid only; unlocking follows policy and misuse makes you liable for damages
Devices sold under the AT&T Prepaid brand are sold only for use with AT&T Prepaid service and may not work on other networks. Buying one means you agree to activate and use it with AT&T Prepaid. You may not modify, or help others modify, a Device or its programming to work on another network except under the Prepaid Device Unlock Policy, and AT&T may at its sole discretion enable that. You acknowledge AT&T would be significantly damaged by other uses, agree not to circumvent Device purchase quantity limits, and are liable to AT&T for damages from prohibited conduct.
Supporting quotations
By purchasing a Device designed for use with AT&T Prepaid service, you agree to activate and use it with AT&T Prepaid service.
You also agree that you will not make, nor will you assist others to make, any modifications to any Device or programming to enable it to operate on any other system or network except in accordance with the Device Unlock Policy found at
You also agree not to take any action to circumvent limits on the quantity of Devices that may be purchased. You will be liable to AT&T for any damages resulting from conduct prohibited in this Section.
Qualifications & exceptions
Applies to Devices sold for AT&T Prepaid service.
Not stated here
The Prepaid Device Unlock Policy was not supplied.
Charges & Financial Obligations · Context
Prepaid monthly plans last 30 days counting the activation day, so the first month may be short
Prepaid monthly plans last 30 days at the applicable charge and expire at 11:59 p.m. Central on the 30th day. The activation day counts as the first full day, so the first month may be less than a full 30 days depending on when you activate.
Supporting quotations
Monthly plans are good for 30 days at applicable charge. Monthly plans expire at 11: 59 p.m. C.S.T. on the 30th day. When you first activate a plan, the day that the plan is activated counts as the first full day and counts toward the first 30 days, so your plan may be less than a full thirty days during the first month, depending on the time of plan activation.
Charges & Financial Obligations · Restriction or exception
Prepaid minutes are for U.S. use unless your plan includes Mexico and Canada; other calls cost extra
For Prepaid, included nationwide voice minutes are for domestic use only, except Monthly plans that include in-country calls in Mexico and Canada; additional charges apply to all other calls. Wi-Fi Calling requires a capable smartphone, an Account provisioned with HD Voice, a Wi-Fi network and an eligible plan (not pay-per-use plans). Unlimited messaging covers texts, pictures and videos within the U.S. (and Mexico and Canada on plans that include them) and to select countries.
Supporting quotations
Nationwide voice minutes included in plans are intended for domestic use only unless on a Monthly plan that includes in-country calls while in Mexico & Canada.
Additional charges apply to all other calls.
Wi-Fi Calling requires Wi-Fi Calling-capable smartphone, AT&T Prepaid Account provisioned with HD Voice, Wi-Fi network, and eligible rate plan (excludes pay per use plans).
Qualifications & exceptions
Applies to AT&T Prepaid customers.
Charges & Financial Obligations · Context
Prepaid pay-per-minute plans charge each call, text and data use at current rates
In a Prepaid Pay-Per-Minute plan, calls, texts and data are charged at the then-prevailing per-minute, per-message or per-use rates, and pay-per-use data is available only on basic and messaging phones. A Monthly Messaging Add-On can be added only to the Pay-Per-Minute plan.
Supporting quotations
In a Pay-Per-Minute plan, Voice calls, text messages and data usage are charged at then prevailing per minute/per message/per usage rates. Pay-per-use data service is available only on basic and messaging phones.
A Monthly Messaging Add-On may be added only to the Pay-Per-Minute plan.
Charges & Financial Obligations · Restriction or exception
Prepaid daily plans charge for each 24-hour period in which you call or text, and need a balance first
Prepaid Daily plans include unlimited nationwide calling and messaging for a charge on each day you make or receive a call (including to voicemail) or send a message. The day starts with that first call or message and lasts 24 hours; if you move in or out of Wi-Fi during a Wi-Fi call when the 24 hours end, a new period and charge begin. You need enough balance for the daily charge before the first call or message of the day. Basic and messaging phones automatically get pay-per-use data; any Device can buy a Data Add-On, after which basic phones revert to pay-per-use and smartphones must buy another add-on or use only Wi-Fi.
Supporting quotations
Daily plans include unlimited nationwide calling and unlimited messaging for a rate charge assessed and paid each day phone is used to make or receive voice calls, including a call to voice mailbox, or send a text or picture/video/sound message.
If you move in or out of Wi-Fi coverage during a Wi-Fi call when your 24 hours expires, a new 24-hour period will begin and the daily plan charge will apply.
A minimum Account balance sufficient to pay Daily plan rate charge required to place or receive first call of the day or send a message.
To continue using data on a smartphone, customer must purchase another Data Add-On or be restricted to Wi-Fi.
Account & Service Control · Restriction or exception
Some prepaid monthly plans slow data to 128 Kbps after the high-speed allowance for the rest of the term
Prepaid Monthly plans include unlimited nationwide calling and messaging, and some include data, with availability and allotments varying by plan. Certain smartphone Monthly plans include a high-speed data allowance followed by unlimited data at reduced speeds of up to 128 Kbps for the rest of the 30-day term. Some plans include 5G, which needs a compatible device and is not available everywhere. Data Add-Ons are available on certain Monthly plans for extra cost, and pay-per-use data is not available on Monthly plans.
Supporting quotations
Certain Monthly plans for smartphones include a high-speed data allowance and, thereafter, unlimited data usage at reduced data speeds of up to 128 Kbps for the rest of the 30-day plan term.
Data Add-On available on certain Monthly plans for an additional cost. Pay-per-use data not available on Monthly plans.
Not stated here
Plan-specific allowances at att.com/prepaidplans were not supplied.
Charges & Financial Obligations · Restriction or exception
Prepaid add-ons last 30 days (some 7 or 1), need an active plan, and roll over only if renewed early
Prepaid Add-Ons last 30 days, except International Travel and BridgePay Add-Ons (7 days) and Daily Data Add-Ons (24 hours from purchase); others expire at 11:59 p.m. Central on the last day, and the activation day counts as a full day. Except BridgePay, you need an active plan to buy, use or renew an Add-On. If your Account balance expires before the Add-On ends, you cannot use it and its time keeps running unless you add money. Renewing before expiration rolls over unused allotment, except Unlimited, East Asia/India and Latin America/Caribbean Add-Ons; standard rates apply if not renewed.
Supporting quotations
Add-ons are good for 30 days, except the International Travel and BridgePay Add-Ons, which are good for 7 days.
You must have an active (not expired) plan to purchase, use, or renew an Add-On, with the exception of the BridgePay Add-On. If your Account balance expires before the last day of the Add-On term, Add-On cannot be used and the remaining time on Add-On will continue to run unless you add money to your Account during the Add-On period.
Renew an Add-On before its expiration date and any unused allotment will roll over to your renewed Add-On time period. Unlimited Add-Ons and the East Asia/India and Latin America/Caribbean Add-Ons do not roll over.
Charges & Financial Obligations · Context
Prepaid data and hotspot add-ons are used before plan data; a Data Day Pass lasts 24 hours
When you add a data Add-On to a Monthly or Multi-Month plan with a data allotment, data counts first against the Add-On and then the plan allotment; if you renew the plan during the Add-On term, remaining Add-On data stays in use until it expires or runs out. Hotspot data Add-Ons work the same way against a plan's hotspot allotment, and unused plan hotspot data remains available until the end of the monthly term once the Add-On is used up. The Data Day Pass for the Daily plan runs 24 hours from purchase, after which usage is charged under your underlying plan.
Supporting quotations
the use of data will be counted first against your data Add-On and then against the data allotment of your plan.
The Data Day Pass Add-On for the Daily plan begins at the time you purchase the Add-On and ends 24 hours later. After data Add-On expires or is depleted, usage will be charged according to your underlying plan.
the use of data will be counted first against your hotspot data Add-On and then against the hotspot data allotment in your plan.
Charges & Financial Obligations · Restriction or exception
Prepaid international calling add-ons: buying more than two in 30 days can get calling blocked or service ended
Destinations not covered by a Prepaid International Calling Add-On are charged standard pay-per-use international rates. Add-Ons with a minute allotment may not be bought more than twice in any 30-day period, or AT&T may block international calling and/or suspend or terminate your Prepaid service. The International Travel Add-On requires an HD Voice capable device and an active monthly plan. The Prepaid WHS International Long Distance Add-On, with minutes from the U.S. to specific countries, can only be added to Prepaid Wireless Home Phone or Wireless Home Phone & Internet Monthly plans.
Supporting quotations
Countries and/or call destinations not included in International Calling Add-Ons are charged at standard pay-per-use rates for international long distance.
International Calling Add-Ons with an allotment of minutes may not be purchased more than twice within any 30-day period, or AT&T reserves the right to block international calling and/or suspend or terminate your AT&T Prepaid service.
Requires an HD Voice capable device and an active monthly plan.
This Add-On can only be added to AT&T Prepaid Wireless Home Phone or Wireless Home Phone & Internet Monthly plans.
Charges & Financial Obligations · Restriction or exception
Prepaid pay-per-use messages are charged whether read, delivered or solicited
On Prepaid pay-per-use messaging, each text, picture or video message sent or received is charged, whether read or unread, delivered or undelivered, solicited or unsolicited.
Supporting quotations
There is a charge per message sent or received, whether read or unread, delivered or undelivered, solicited or unsolicited.
Account & Service Control · Restriction or exception
Prepaid plans have no international data roaming except Mexico and Canada plans; data-only plans fit certain devices
International data roaming is not available on AT&T Prepaid plans, except plans that include plan data use in Mexico and Canada. Prepaid data-only plans can be used only on eligible smartphones, tablets and stand-alone mobile hotspots.
Supporting quotations
International data roaming is not available on AT&T Prepaid plans (except plans that include use of plan data in Mexico and Canada).
Data only plans are available for use on eligible smartphones, tablets, and stand-alone mobile hotspot devices only.
Account & Service Control · Restriction or exception
Prepaid: over 750 monthly minutes of conferencing or forwarding can bring extra charges, a plan change or termination
If your Prepaid use of conference calling (or any variation) or call forwarding exceeds 750 minutes a month, AT&T may, at its option, charge per minute for all such calling over 750 minutes, terminate your service, or change your plan to one without unlimited usage. AT&T will give notice that it intends to take any of these actions. (Postpaid unlimited voice uses a 1,000-minute threshold in 2.5.1.)
Supporting quotations
If your use of conference calling, including any variation thereof, or call forwarding exceeds 750 minutes per month, AT&T may, at its option, impose a per minute usage charge for all calling over 750 minutes using one or more of these features, terminate your service or change your plan to one with no unlimited usage components. AT&T will provide notice that it intends to take any of the above actions.
Qualifications & exceptions
AT&T will provide notice before acting.
Account & Service Control · Context
Prepaid off-net use follows the general roaming limits; Prepaid home internet needs its own 30-day plan
Prepaid off-net and international roaming locations with per-minute or roaming rates are listed online, and the off-net terms and limits in Sections 2.8 and 2.8.1 apply. AT&T Wireless Home Internet for Prepaid customers requires an eligible device and a Prepaid AWHI monthly data plan good for 30 days; the text points to sections 2.16.4 and 7.14.1 for more terms.
Supporting quotations
For additional terms and limitations applicable to Off-net Usage, please refer to Sections 2.8 and 2.8.1.
AT&T Wireless Home Internet (“AWHI”) for AT&T Prepaid customers requires an eligible device and an AT&T Prepaid AWHI monthly data plan. Plan good for 30 days. See sections 2.16.4 and 7.14.1 for additional terms.
Not stated here
The cited "7.14.1" does not match any section heading in the supplied text (Section 7 contains 7.1 to 7.4); the intended target is not established here and is not assumed.
Account & Service Control · Restriction or exception
Prepaid Multi-Line terms control in a conflict; lines, due dates, plan changes and data are restricted
Activating, accepting an invitation to join, or using an AT&T Prepaid Multi-Line Account accepts its Service Terms, and subsections 3.13.1 to 3.13.5 control over other terms in a conflict. AT&T may change the number of allowed lines without notice; all lines share one payment due date; and each line is limited to one rate plan change per plan term. A Member line added mid-term gets a high-speed data allowance prorated by the days left, and allowances are also prorated whenever the Account Owner changes any line's monthly plan.
Supporting quotations
Activation, acceptance of an invitation to join, and/or use of an AT&T Prepaid Multi-Line Account constitutes acceptance of these Service Terms. In the event of a conflict between the terms and conditions in this subsection [3.13.1 through 3.13.5] and other terms, these terms in this subsection will control.
AT&T reserves the right to change the number of allowable lines on Multi-Line Accounts without notice. One payment due date is established for all lines on the Multi-Line Account. Limit one rate plan change per line, per plan term.
When a line (“Member”) is added to the Multi-Line Account during the plan term, the high-speed data allowance for the Member’s plan is pro-rated based on the number of days remaining in the Multi-Line Account term.
Qualifications & exceptions
Applies to AT&T Prepaid Multi-Line Accounts.
Sharing & Disclosure · User right or choice
Joining a Prepaid Multi-Line account shares your call records, usage and billing with the Account Owner
By accepting an invitation to join an Account Owner's Prepaid Multi-Line Account, or using Prepaid services while part of one, a Member consents to disclosure of Customer Proprietary Network Information (CPNI). CPNI covers the services you buy, how you use them and related billing, including plan, calling details and service types. Once you join, your Prepaid Account information, including account history, plan, call detail records, billing and voice and data usage, is shared with and accessible to the Account Owner. You may restrict that disclosure, which does not affect your other AT&T services but prevents you from joining a Multi-Line Account. The consent lasts until you revoke it by removing your line from the Multi-Line Account.
Supporting quotations
BY ACCEPTING AN INVITATION TO JOIN AN ACCOUNT OWNER’S MULTI-LINE ACCOUNT OR BY USING AT&T Prepaid SERVICES WHILE PART OF A MULTI-LINE ACCOUNT, THE MEMBER CONSENTS TO DISCLOSURE OF CPNI AS DISCUSSED IN THIS SUBSECTION.
Once a Member joins a Multi-Line Account, the Member’s AT&T Prepaid Account information, including account history, plan information, call detail records, billing information, and voice and data usage information, will be shared with and accessible by the Account Owner of the Multi-Line Account.
The Member has the right to restrict the disclosure of the Member’s CPNI and other account information to the Account Owner. Restricting disclosure of the Member’s CPNI will not affect any other service(s) to which the Member currently subscribes from AT&T, however, it will prevent the Member from being able to join an AT&T Prepaid Multi-Line Account
The Member’s CPNI authorization is effective until the Member revokes it by removing the Member’s line(s) from a Multi-Line Account.
Qualifications & exceptions
Restricting disclosure prevents joining a Multi-Line Account.
Consent ends when the Member removes the line from the Multi-Line Account.
Charges & Financial Obligations · Restriction or exception
The Multi-Line Account Owner pays every line's plan; if the balance falls short, all lines lose service
The Multi-Line Account Owner pays monthly plan charges for all lines, while Members pay for their own optional Add-Ons and pay-per-use services from their own Prepaid balances. Adding a Member requires a full monthly payment to activate, with a prorated credit to the Account Owner for the unused plan term and possibly for unused days of the Member's prior plan, if applicable. Each line's plan charge is deducted automatically from the Owner's balance at 11:59 p.m. Central on the renewal date, and the total for all lines must be paid to renew. Plan charges are not refundable or exchangeable, unused services are forfeited on a mid-term plan change, and if the Owner's balance cannot cover all lines, plan, data and pay-per-use services are unavailable until all lines are renewed. Unused balances are forfeited on expiration.
Supporting quotations
Account Owner is responsible for paying monthly plan charges for all lines on Multi-Line Account. Members continue to select and pay for optional Add-Ons or pay-per-use services out of their own AT&T Prepaid Account balance.
The total payment due for all lines must be paid in order to renew service.
If Account Owner’s Account balance is insufficient to pay the applicable plan charges for all lines on the Multi-Line Account, plan services, data services, or any pay-per-use services will be unavailable until Account Owner renews all lines. Unused Account balance is forfeited upon expiration.
Sharing & Disclosure · Permission or license
The Account Owner, or anyone AT&T accepts as the Owner, can view Member information and change plans
Members authorize AT&T to give CPNI and other account information to the Account Owner, and to let the Owner change the Multi-Line Account, including new or extended service commitments and purchases, at the direction of anyone who provides information AT&T deems sufficient to identify them as the Account Owner. This access includes viewing account information, changing plans, performing upgrades and viewing payment information.
Supporting quotations
You authorize us to provide CPNI and other account information to the Account Owner, and to allow the Account Owner to make changes to the Multi-Line Account, including new or extended service commitments and the purchase of products and/or services, upon the direction of any person able to provide information we deem sufficient to identify the person as the Account Owner.
Such access will include, but is not limited to, the ability to view Multi-Line Account information, make changes to the plans under the Multi-Line Account, perform upgrades, and view payment information.
Qualifications & exceptions
Identification is based on information AT&T deems sufficient.
Charges & Financial Obligations · Restriction or exception
DataConnect pass plans: final sale, no refunds, alerts not guaranteed, suspension if used on another device
Section 4 applies only to session-based data services (DataConnect Pass Plans) and their features, provided only for prescribed purposes. Plans work only on AT&T's network and select roaming carriers and need a compatible Device. When your data allotment expires, downloads stop and AT&T is not responsible for fees to download again. Usage alerts are courtesy only, may not arrive or may be out of date. All sales are final, no discounts apply, and payments are non-refundable, though changing or cancelling a Plan has no separate charge. You are responsible for provisioning and managing your Plans. AT&T may change these terms and Plans, and may suspend your Account if Devices other than the registered Device use the Plans. Plans include public AT&T Wi-Fi Hot Spots; roaming coverage and data access are not guaranteed.
Supporting quotations
This Section 4 pertains only to session-based data services provided to you with access to AT&T’s wireless data services
Data Services are only provided for prescribed purposes.
You acknowledge that when your allotment of data usage expires, any downloads of products or services will cease and AT&T is not responsible for any fees you must pay to download the product or service again.
There is no guarantee you will receive such alerts
All sales are final and discounts are not available for these Plans. Payments are non-refundable. There is no separate charge to change a Plan or to cancel.
AT&T reserves the right to change these terms and Plans, and to suspend your Account if Devices other than the registered Device are used with the Plans.
Qualifications & exceptions
Applies only to DataConnect/session-based wireless data plans.
Charges & Financial Obligations · Restriction or exception
Domestic data passes start counting down at activation and stop when data or time runs out
Domestic Plans come with an MB or GB allotment for a set period that starts running at activation whether or not you use the service. If you use the whole allotment early, data access stops for the rest of the period unless you buy another Plan. If you buy another Plan before the current one ends, usage continues under the current Plan until it expires, and the new Plan's period (and any auto-renewal) starts then, or at purchase if the prior Plan already expired. Buying a new auto-renewing Plan stops earlier Plans from auto-renewing. Domestic Plans include the U.S.
Supporting quotations
The specified period of time begins to expire immediately upon plan activation, whether or not you are using the service. If you purchase a Domestic Plan with a data usage allotment and you use all of your allotment prior to the expiration of the specified period, your access to our Data Services will cease for the remainder of the specified period.
If the additional Plan purchased has an automatic renewal, prior Plans with automatic renewal will not automatically renew.
Charges & Financial Obligations · Restriction or exception
International data passes need an active domestic pass; if it lapses, U.S. usage eats the international pass
International Plans have an MB or GB allotment for a set period, should be bought before travel, and require a current Domestic Plan at purchase. If the Domestic Plan expires first, all later usage, domestic or international, is deducted from the International Plan until it expires or a new Domestic Plan starts. You can future-date the start up to 60 days (activating at midnight Eastern); otherwise it starts at purchase. Access ends when the period expires or the allotment is used up, whichever is first, and International Plans do not auto-renew.
Supporting quotations
You must be currently subscribed to a Domestic Plan at the time of purchase. If the Domestic Plan expires prior to the completion of the International Plan, all usage following the expiration of the Domestic Plan, whether domestic or international, will be deducted from the International Plan until such time as that Plan expires or another Domestic Plan becomes active
International Plans do not automatically renew.
Charges & Financial Obligations · Restriction or exception
Worldwide data passes cover U.S. use too unless you hold a separate domestic pass; they do not auto-renew
Worldwide Plans have an MB or GB allotment for a set period, can be bought alone or with a Domestic Plan, and should be bought before travel. Without a separate Domestic Plan, data used in the U.S. and listed countries all comes out of the Worldwide allotment; with one, domestic use comes from the Domestic Plan and international use from the Worldwide Plan, but if the Domestic Plan expires first all usage comes from the Worldwide Plan until a new Domestic Plan starts. Start dates can be future-dated up to 60 days. Access ends when the period expires or the allotment is used, whichever comes first, and Worldwide Plans do not auto-renew.
Supporting quotations
If you do not have a separate Domestic Plan, all data usage occurring in the U.S. and countries listed at
However, if the Domestic Plan expires prior to the completion of the Worldwide Plan, all usage, whether domestic or international, will be deducted from the Worldwide Plan until such time as that Plan expires or another Domestic Plan becomes active
Worldwide Plans do not automatically renew.
Charges & Financial Obligations · Restriction or exception
Certifying a data plan account as tax-exempt makes you liable for any resulting taxes and claims
If you certify that your DataConnect Account is tax-exempt, you agree to indemnify, defend and hold AT&T harmless from all taxes, claims, lawsuits, damages, liabilities, costs, fines, penalties and expenses, including reasonable attorney fees, arising from that certification.
Supporting quotations
If you certify that your Account is tax-exempt, you agree to indemnify, defend, and hold harmless AT&T from any and all taxes, claims, lawsuits, damages, losses, liabilities, costs, fines, penalties, and expenses (including reasonable attorney fees) that arise from your certifying that your Account is tax exempt.
Charges & Financial Obligations · Restriction or exception
Data passes are prepaid with no proration; auto-renewals may charge early, and you can cancel renewal any time
Your DataConnect Agreement runs from Plan activation until the Plan expires under 4.2. You pay in advance and charges are not prorated if the Plan ends. Payment can be by credit or debit card or other accepted methods. For auto-renewing plans, AT&T may charge your payment method within seven days before the new period begins or, for usage-based plans, any time after 75% of the plan is used. You may cancel auto-renewal at any time, effective once AT&T has had a reasonable opportunity to act on your notice.
Supporting quotations
Your Agreement begins on the day your Plan for Data Services are activated and continues until your Plan expires as set forth in Section 4.2.
You agree to pay in advance for your Plan and there is no proration of charges if your Plan is terminated.
AT&T will, depending on your plan, charge your payment method for the automatic renewal: (1) within seven days before your new plan specified period is set to begin, or (2) any time after 75% of your usage based plan has been consumed. You may cancel the automatic renewal of your service at any time and your cancellation will take effect after we have had a reasonable opportunity to act on your notice.
Qualifications & exceptions
Cancellation of auto-renewal takes effect after AT&T has a reasonable opportunity to act.
Legal Rights & Agreement Rules · Context
AT&T Phone is provided by a regional Bell affiliate and governed by these terms plus a separate fee schedule
AT&T Phone Service is provided by one of several AT&T affiliates depending on your service address (for example Southwestern Bell, Pacific Bell, Illinois Bell, Michigan Bell, Ohio Bell, Wisconsin Bell or BellSouth), each called "AT&T" in these terms. It is governed by this Agreement, the AT&T Phone Service Terms and the AT&T Phone Fee Schedule published online. Questions go to 800.288.2020.
Supporting quotations
AT&T Phone Service is provided by one of the following AT&T affiliates, depending upon your service address:
Your AT&T Phone Services are governed by this Agreement, including these AT&T Phone Service Terms and the AT&T Phone Fee Schedule available at
If you have any questions about your AT&T Phone Services, please call us at 800.288.2020.
Qualifications & exceptions
Applies to AT&T Phone Service, not wireless service.
Not stated here
The AT&T Phone Fee Schedule was not supplied.
Charges & Financial Obligations · Context
AT&T Phone through a landlord arrangement: you are still bound, may not be billed directly, and continue if it ends
If you receive AT&T Phone Service through an arrangement with your property owner or manager, you are still subject to the Agreement, but AT&T may not charge you directly for service and equipment provided under that arrangement, and the equipment-return provisions it cites may not apply even though the equipment stays AT&T-owned. You pay for additional orders. AT&T is not responsible for or bound by your separate contract with the property owner. If the arrangement ends, service continues under standard billing unless you notify AT&T.
Supporting quotations
If so, you are still subject to this Agreement, except that AT&T may not directly charge you for AT&T Phone Service (including equipment) provided to you as part of that arrangement, and the equipment-return provisions in Section 5.4.3 may not apply to you even though equipment remains AT&T-owned.
You may have an additional contract with your property owner or manager, but AT&T is neither responsible for nor bound by the terms of that contract between you and your property owner or manager. If the arrangement with your property owner or manager terminates, you will continue receiving AT&T Phone Services under standard billing terms and this Agreement unless you notify AT&T.
Qualifications & exceptions
Applies to AT&T Phone customers served through a property owner or manager arrangement.
Not stated here
The cited "Section 5.4.3" does not appear as a heading in the supplied text; subsection 5.1.4.3 is headed "Return of Equipment", but the intended target is not assumed.
Charges & Financial Obligations · Restriction or exception
AT&T Phone commitments roll into month-to-month billing; leaving early costs a declining ETF
If you accepted a Service Commitment for AT&T Phone, the terms continue month to month when it ends and AT&T automatically starts charging the month-to-month fee; without a commitment the terms are month to month. Ending AT&T Phone before the commitment is complete requires an ETF, which decreases with each full month completed.
Supporting quotations
If you accepted a Service Commitment for your AT&T Phone Service, these AT&T Phone Service Terms will automatically continue on a month-to-month basis at the conclusion of your Service Commitment, and AT&T will automatically begin charging the applicable month-to-month fee.
If you terminate your AT&T Phone Service before completion of your Service Commitment, you agree to pay an ETF. The ETF amount reduces each full month of your Service Commitment that you complete.
Qualifications & exceptions
Applies to AT&T Phone Service.
Not stated here
ETF amounts are not stated in the supplied text.
Charges & Financial Obligations · User right or choice
AT&T Phone can be cancelled within 14 days without an ETF, but unreturned equipment costs up to $150
Within 14 days after activation you may end AT&T Phone Service for any reason without an ETF, unless you would owe an ETF for a prior commitment you ended early by entering the new one. You must still pay all amounts owed and return equipment as the terms require; failing to return AT&T equipment brings a non-return fee of up to $150, and some dealers may charge more.
Supporting quotations
Within the first 14 days after we activate your AT&T Phone Service, you may terminate it for any reason without incurring an ETF (unless you would owe an ETF for a prior Service Commitment that you had ended early by entering into the new, now-terminated Service Commitment).
If you fail to return AT&T equipment, you will be charged an equipment non-return fee of up to $150. Some dealers may impose additional fees.
Qualifications & exceptions
An ETF from a prior commitment ended early may still apply.
Equipment non-return fee up to $150; dealers may add fees.
Not stated here
The cited "Section 5.4.3" does not appear as a heading in the supplied text; subsection 5.1.4.3 is headed "Return of Equipment", but the intended target is not assumed.
Legal Rights & Agreement Rules · Restriction or exception
AT&T Phone installers may drill and alter your premises; you warrant permission and indemnify against landlord claims
To install or repair AT&T Phone, AT&T may use and alter existing inside wiring and remove accessories, and AT&T and its agents may drill, cut and otherwise alter walls, floors and other surfaces. You warrant that you own or control the wiring and premises, or, if you rent or live in a multi-tenant building, that you have permission from the owner, landlord or manager for access and any alterations AT&T deems appropriate. You agree to indemnify AT&T and its agents against all claims by an owner, landlord or manager related to installation, maintenance, repair or provision of service.
Supporting quotations
AT&T and its agents may drill, cut, and otherwise alter improvements on the premises (including walls, flooring, and/or other surfaces) in order to install, maintain, or repair AT&T Phone Service or equipment.
you warrant that you have obtained permission from any necessary party, including, but not limited to, the owner, landlord, or building manager
You agree to indemnify AT&T and its agents from and against all claims by an owner, landlord, building manager, or other party in connection with installation, maintenance, repair, or provision of AT&T Phone Service.
Qualifications & exceptions
Applies to AT&T Phone Service.
Account & Service Control · Restriction or exception
Any adult resident or guest can let AT&T Phone technicians in and accept terms for you
You must give AT&T and its agents reasonable access to install, maintain and repair AT&T Phone. If you are not there, you authorize any other adult resident or guest to grant access, and that adult can act for you, including accepting this Agreement and related agreements needed to complete installation, activation or repair and approving changes.
Supporting quotations
If you are not at the premises at the time of installation or repair, you authorize any other adult resident or guest at your residence to grant access to your premises for these purposes.
you authorize that adult to act on your behalf, including accepting this Agreement and any related agreements required in connection with the completion of the installation, activation, or repair of AT&T Phone Service and approving any changes to them.
Qualifications & exceptions
Applies to AT&T Phone Service.
Charges & Financial Obligations · Restriction or exception
AT&T Phone: you pay for visits not caused by AT&T and for equipment damage AT&T attributes to you
You pay service charges for technician visits when the request results from causes not attributable to AT&T or its agents, including when you will not complete requested troubleshooting. Beyond any Dispatch Fee in the AT&T Phone Fee Schedule, you pay for damage and the full cost of service, repair or replacement of equipment that AT&T determines resulted from your improper installation, abuse, negligence or misuse, plus reasonable shipping and handling for replacements. Repair or replacement may delete stored content, reset settings or otherwise alter the equipment.
Supporting quotations
You will be responsible for payment of service charges for visits by AT&T or its agents to your premises when a service request results from causes not attributable to AT&T or its agents, including, but not limited to, when you are unwilling to complete troubleshooting steps requested by AT&T.
you are responsible for damage to and the entire cost of any necessary service, repair, or replacement of any equipment that is attributable to your improper installation, abuse, negligence, or misuse of the equipment, as determined by AT&T.
You understand that repair or replacement of AT&T Phone Service or equipment may (i) cause stored content to be deleted, (ii) reset personal settings, or (iii) otherwise alter the equipment.
Qualifications & exceptions
Applies to AT&T Phone Service.
Fault for equipment damage is "as determined by AT&T".
Charges & Financial Obligations · Restriction or exception
AT&T Phone bills a month ahead to your card on file; cancellation takes effect at cycle end with no refund
You agree AT&T may charge your credit or debit card on file for AT&T Phone charges under 1.9, the Fee Schedule and these terms. Billing starts when service is provisioned; recurring charges are billed a month in advance on a 30-day cycle, and non-recurring and usage charges usually bill the following cycle; the first bill may include prorated charges. On termination, subject to applicable law, cancellation takes effect on the last day of the current cycle, service continues until then, and there is no prorated credit or refund for remaining days (promotional exceptions must be in writing). A downgrade fee may apply for changes within 30 days of provisioning or later programming orders.
Supporting quotations
In return for receiving our AT&T Phone Service, you promise to pay—and agree that we may charge your credit or debit card on file with us—the charges described in subsection 1.9, the AT&T Phone Fee Schedule, and the following charges:
Recurring charges for each month’s AT&T Phone Service will be billed one month in advance.
Upon termination, subject to applicable law, your effective date of cancellation will be the last day of your current billing cycle and you will receive AT&T Phone Service until the end of your billing cycle (exceptions may apply to certain promotional periods and must be in writing). You will not receive a prorated credit or refund for any remaining days of AT&T Phone Service in your billing cycle after termination.
A downgrade fee may apply if you make changes to your AT&T Phone Service within thirty (30) days of AT&T Phone Service provisioning or later programming orders.
Qualifications & exceptions
Applies to AT&T Phone Service.
Cancellation timing is subject to applicable law.
Charges & Financial Obligations · Context
The AT&T Phone Fee Schedule is part of the AT&T Phone terms
Non-recurring and usage-based AT&T Phone charges generally bill in the following cycle. Additional charges and fees are listed in the AT&T Phone Fee Schedule, which is incorporated into the AT&T Phone Service Terms by reference but was not supplied here.
Supporting quotations
The Fee Schedule is incorporated into this AT&T Phone Service Terms by this reference.
Not stated here
The AT&T Phone Fee Schedule was not supplied.
Charges & Financial Obligations · Restriction or exception
AT&T Phone equipment may be refurbished; you pay a monthly fee unless you buy it, and you supply the power
Equipment AT&T provides for AT&T Phone may be new or refurbished, and AT&T does not support or maintain equipment or software it did not provide, including batteries. Depending on your address, service uses a Wi-Fi Gateway (WG) inside your premises plus other service-specific equipment, possibly with an Optical Network Terminal (ONT) that AT&T installs where its fiber ends. If you do not buy the Equipment from AT&T, you pay a monthly equipment fee for as long as you have service, either included in or separate from the service charge, with possibly different taxes. The WG and ONT need electrical power from your premises, which you must provide.
Supporting quotations
Equipment that AT&T provides may be new or refurbished. Any equipment or software that was not provided to you by AT&T, including batteries, is not AT&T’s responsibility, and AT&T will not provide support or maintenance of it.
If you do not purchase the Equipment from AT&T, you agree to pay a monthly equipment fee for the Equipment as part of your purchase of AT&T Phone Service for the duration of your receipt of AT&T Phone Service.
The Equipment requires electrical power from your premises to operate, which you are responsible for providing.
certain service-specific equipment set forth in Sections 5.6.4 that is required for AT&T Phone Service to function
The ONT also requires electrical power from your home to operate, which you are responsible for providing. AT&T will install your ONT device.
Qualifications & exceptions
Applies to AT&T Phone Service.
Not stated here
The cited "Sections 5.6.4" does not appear as a heading in the supplied text; the list of service-specific equipment it points to is not identified here.
Charges & Financial Obligations · Restriction or exception
Without an indoor gateway, AT&T Phone uses an iNID with outside, inside and power units you must power
If you have no Wi-Fi Gateway inside, AT&T Phone is provided through an Intelligent Network Interface Device (iNID) and other service-specific equipment. The iNID has an outside unit where the network ends, an inside home networking hub, and a power supply unit. If you do not buy the Equipment from AT&T you pay a monthly equipment fee for as long as you have service, and you must supply electrical power for the iNID.
Supporting quotations
If you do not have a WG located inside your premises, your service is provided by an Intelligent Network Interface Device (“iNID”)
If you do not purchase the Equipment from AT&T, you agree to pay a monthly equipment fee for the Equipment as part of your purchase of AT&T Phone Service for the duration of your receipt of AT&T Phone Service.
You are responsible for providing the electrical power for the iNID.
Qualifications & exceptions
Applies to AT&T Phone Service at addresses without an indoor WG.
Not stated here
The cited "Sections 5.6.4" does not appear as a heading in the supplied text; the list of service-specific equipment it points to is not identified here.
Account & Service Control · Restriction or exception
You must supply battery backup for AT&T Phone equipment, except the first iNID battery
You are responsible for providing your own battery backup for a Wi-Fi Gateway or ONT. If you have an iNID, AT&T provides the first battery backup but later ones are your responsibility. AT&T does not provide battery backups for customer-owned equipment; minimum specifications for third-party batteries are at att.com/batterybackup.
Supporting quotations
It is your responsibility to provide your own battery backup for your WG, or ONT. If there is an iNID at your premises, AT&T provides the initial battery backup, but all subsequent battery backups are your responsibility.
AT&T will not provide battery backups for customer-owned equipment.
Qualifications & exceptions
Applies to AT&T Phone Service equipment.
Data Access & Collection · Restriction or exception
AT&T manages its Phone equipment and keeps exclusive rights to the data it generates
While you are a customer AT&T may manage the AT&T Equipment and keeps exclusive rights to the data the Equipment generates. Neither you nor anyone else may change, interfere with or block access to the Equipment's data or settings. You must use the Equipment only for its intended residential use, not on another AT&T or non-AT&T network, and use reasonable care. AT&T repairs or replaces damaged Equipment as it deems necessary and does not support or maintain customer-owned equipment.
Supporting quotations
AT&T reserves the right to manage the AT&T Equipment during the time you are an AT&T customer and retains exclusive rights to data the Equipment generates. Neither you nor a third party may change, interfere with, or block access to the Equipment data or settings.
You agree that you will use the Equipment only for its intended residential use, and not for any other purpose (such as on another AT&T network, or on another provider’s (non-AT&T) network).
AT&T will not provide support for, or be responsible for, ongoing maintenance or management of, customer-owned equipment.
Qualifications & exceptions
Applies to AT&T Phone Service equipment.
Not stated here
The kinds of data the Equipment generates, and how AT&T uses it, are not described here.
Charges & Financial Obligations · Restriction or exception
Return AT&T Phone equipment undamaged within 21 days or pay its value; refunds stop after 90 days
When AT&T Phone Service ends for any reason, or when Equipment is replaced or upgraded, you must return the Equipment undamaged within 21 calendar days. If you do not, or it comes back damaged, you are charged its value and AT&T may keep any unrefunded advance payment or deposit. Equipment fees are refunded (except damage fees) if you return it within 90 days of termination; nothing is refunded for returns after 90 days.
Supporting quotations
Upon termination of AT&T Phone Service for any reason, you must return the Equipment, undamaged, within 21 calendar days to AT&T. If the Equipment is not returned within 21 calendar days, or is returned damaged, you will be charged for the value of the Equipment.
If the Equipment is returned within 90 days of termination, any fees charged for the Equipment will be refunded (other than fees for damages). No refunds will be made for any Equipment returned more than 90 days after termination.
In addition to termination of service, this subsection applies if your existing Equipment is replaced or upgraded for any reason.
Qualifications & exceptions
Applies to AT&T Phone Service equipment.
Also applies when existing Equipment is replaced or upgraded.
Charges & Financial Obligations · Procedure
Report AT&T Phone equipment theft or fraud right away; you owe charges until reported
You must notify AT&T immediately, in writing or at 800.288.2020, if Equipment is stolen or AT&T Phone Service is being stolen or fraudulently used, giving your Account number and a detailed description with documentation such as a police report. You are responsible for all charges until you report it, and for stolen Equipment, though AT&T may at its sole discretion waive or reduce equipment charges with documentation. Late notice may lead to termination and additional charges, and after reporting you still pay monthly fees for services not affected.
Supporting quotations
You agree to notify AT&T immediately, in writing or by calling us at 800.288.2020, if the Equipment is stolen or if you become aware at any time that AT&T Phone Services are being stolen or fraudulently used.
You will be responsible for all charges incurred on your AT&T Account until you report the theft or fraudulent use of AT&T Phone Service. You will be responsible for stolen Equipment, but AT&T may in its sole discretion waive or reduce charges for stolen Equipment upon submission of documentation of theft or other circumstances.
Failure to provide notice to AT&T of theft in a timely manner may result in the termination of your AT&T Services and additional charges to you.
Qualifications & exceptions
Applies to AT&T Phone Service.
Account & Service Control · Context
AT&T Phone is fixed-location VoIP with features AT&T may change and numbers listed in directories by default
AT&T Phone is an enhanced voice service that converts calls to IP packets over AT&T's IP network (VoIP). It includes direct-dialed calling, certain calling and call-management features, and optional advanced features at extra cost, which AT&T may add, modify or delete at its sole discretion. Your number or numbers will be included in printed directories and/or directory assistance databases, with paid options to withhold them. The service is not mobile or nomadic and works only where installed.
Supporting quotations
AT&T Phone is an enhanced voice communication service that converts voice communications into Internet Protocol (IP) packets that are carried over AT&T’s IP network— i.e., “voice over IP” or “VoIP.”
all of which AT&T, in its sole discretion, may add, modify, or delete from time to time.
AT&T Phone Service also includes a telephone number or numbers that will be included in printed directories and/or directory assistance databases, and options, available at additional costs, to have numbers withheld from printed directories and/or directory assistance databases. It is not mobile or nomadic and will function only where installed.
Qualifications & exceptions
Directory listing is the default; withholding numbers costs extra.
Sharing & Disclosure · Restriction or exception
AT&T Phone main account holders can see everything in subaccounts, including voicemail and call logs
Accepting the AT&T Phone terms makes you main Account holder for each number and its plans and features. You may create up to ten subaccounts for household members, each with its own password and ID, and you are responsible for all activity on the main Account and every subaccount; violations in any of them can lead to suspension or termination of all. Call histories for each number are visible in the main Account and its subaccounts. The main Account holder, or anyone giving information AT&T deems sufficient to identify them, can reset subaccount passwords and delete and recreate subaccounts. You must tell subaccount holders that the main Account holder can access every aspect of their subaccount, including settings, voicemail and address books, so they have no expectation of privacy from the main Account holder.
Supporting quotations
You may create up to ten subaccounts under your main Account, for others in your household.
Main Account holders are responsible for all activity on their main Account and on any and all subaccounts. Violations of this Agreement in a main Account or in a subaccount can result in suspension or termination of the main Account and all subaccounts.
Call histories (call logs for outgoing, answered, and missed calls) for each telephone number are accessible in the main Account and in each subaccount created under the telephone number.
You agree to advise all subaccount holders that the main Account holder can have access to all aspects of their subaccount, including, but not limited to, feature settings, voicemail messages, and address books.
Qualifications & exceptions
Applies to AT&T Phone Service accounts.
Charges & Financial Obligations · Company practice
AT&T Phone international calls, call trace and overage minutes bill the next cycle, rounded up per minute
For AT&T Phone, nonrecurring and usage charges generally billed in the following cycle include international calling (with surcharges for calls ending on foreign wireless numbers), call trace and overage minutes on plans with defined minutes. Partial minutes are rounded up for per-minute charges.
Supporting quotations
For AT&T Phone service, nonrecurring and usage-based charges generally billed in the billing cycle following the transaction include, but are not limited to, international calling (including surcharges for international termination to a wireless phone number), call trace, and overage minutes associated with defined minutes-of-use plans (e.g. Phone 200 plan). Partial minutes are rounded up for per-minute usage charges.
Account & Service Control · Restriction or exception
AT&T Phone needs a touchtone phone and supports two lines; moving the gateway without AT&T can end service
AT&T Phone requires a touchtone landline phone you supply, connected to the WG or iNID directly or through inside wiring; rotary and pulse phones do not work. The WG or iNID supports up to two lines. Neither you nor anyone else may move the Equipment within or away from the premises where it was installed; the service is not nomadic and will not work properly if the WG is moved or altered. If it must move, contact AT&T, or service may fail and AT&T may suspend, modify or terminate it.
Supporting quotations
AT&T Phone Service requires a regular touchtone landline telephone, which you must supply and which must be connected to the WG or iNID, either directly or through your home’s Inside Wiring. (Rotary and pulse phones will not work).
You agree that neither you nor a third party will move Equipment used for AT&T Phone Service within your premises or to any other physical location outside of the premises where it was installed.
If you require the WG to be moved, you must contact AT&T. Failure to do so may result in a failure of AT&T Phone Service and/or in AT&T’s suspension, modification, or termination of your Service.
Account & Service Control · Restriction or exception
AT&T Phone is not guaranteed continuous or secure and cannot place certain call types
Because VoIP depends on the IP network, adequate power and correct configuration, AT&T does not guarantee AT&T Phone will be continuous or error-free and cannot guarantee VoIP calls are secure. AT&T may set general usage practices and limits. The service cannot make operator-assisted collect or third-party billed calls (unless a collect call company handles them), 900/976 calls, area code 500, 700 or 710 calls, 10-10-XXX dial-around calls, or international operator or directory assistance calls, and some N11 services (211, 311, 511) may be unavailable.
Supporting quotations
AT&T does not guarantee that AT&T Phone Service will be continuous or error-free. You acknowledge and understand that AT&T cannot guarantee that voice over IP communication is secure.
AT&T Phone Service cannot be used to make operator-assisted collect or third-party billing calls (unless the third-party Collect Call company separately handles and bills for the call), nor can AT&T Phone Service be used to make 900/976 calls; area code 500, 700, and 710 calls; 10-10-XXX dial-around calls; or international operator or directory assistance calls.
Retention & Deletion · Restriction or exception
AT&T Phone limits stored messages and disclaims liability for deleted or undelivered messages
AT&T limits how long and how many messages are kept, maximum message size and server space for your account. It is not responsible for deleting, failing to store or deliver, or altering messages and other communications or content on AT&T Phone. It may log off or disconnect inactive sessions and may change these practices and limits at any time without advance notice.
Supporting quotations
AT&T also limits the maximum number of days that messages will be retained; the maximum number of messages that will be retained by the Service; the maximum size of any message; and the maximum disk space that will be allotted on AT&T’s servers on your behalf.
You agree that AT&T will have no responsibility or liability for the deletion, for failure to store or to deliver any messages and other communications, for the modification or malformation of communications, or for other content maintained or transmitted by AT&T Phone Service.
You further acknowledge that AT&T reserves the right to change these general practices and limits at any time without advance notice.
Qualifications & exceptions
Practices and limits may change without advance notice.
Not stated here
The actual retention periods and message limits are not stated.
Legal Rights & Agreement Rules · Restriction or exception
AT&T Phone 911 works only at your address with power and service; you indemnify AT&T for 911 claims
AT&T Phone is VoIP, so 911 does not work like traditional landlines, and you must tell anyone who may use the service about its 911 limits. AT&T makes no warranty that 911 access will be uninterrupted, timely, secure or error-free. 911 works only at your service address, with properly powered and configured equipment (WG or iNID, and ONT if applicable) and activated service; it will not work during power or network outages, broadband failure, or if service is not working, disconnected or suspended, and equipment may need resetting after an outage. AT&T strongly recommends keeping another way to reach 911, such as a cellphone. AT&T is not responsible for losses from inability to reach 911 for any reason, and you agree to defend and indemnify AT&T against any claim by anyone relating to 911 service.
Supporting quotations
You agree to tell anyone who may use your AT&T Phone Service of the limitations of 911 service. AT&T makes no warranty that access to 911 will be uninterrupted, timely, secure, or error-free.
911 service will not function if your AT&T Phone Service isn’t functioning or if there is a power or network outage, broadband connection failure, or if your service has been disconnected or suspended.
AT&T strongly recommends that you maintain an alternative means of accessing 911 services, such as a cellular phone, at all times. AT&T is not responsible for any losses incurred because of an inability to dial 911 or to access emergency service personnel for any reason. And you agree to defend, indemnify, and hold harmless AT&T
for any claim by you or anyone else relating in any way to 911 service.
Qualifications & exceptions
Applies to AT&T Phone Service.
Legal Rights & Agreement Rules · Restriction or exception
AT&T Phone may not work with alarms or medical monitors, and you waive claims about interference
AT&T makes no warranty that AT&T Phone works with monitored burglar or fire alarms or medical monitoring systems; using them is at your own risk, and the service may be interrupted, insecure, incompatible, and will not work during power or network outages. You must tell AT&T before installing a monitored alarm system, since rewiring may be needed at your expense; AT&T does not support or rewire for medical monitoring devices. Once installed for an alarm, you must not modify inside wiring, move or reconfigure the WG, or plug phone equipment into it without contacting AT&T and your alarm provider. You waive any claim against AT&T relating to interference with or disruption of alarms, medical monitoring devices or similar systems.
Supporting quotations
AT&T makes no warranty that AT&T Phone Service is appropriate for or capable of use with monitored burglar or fire alarms or medical monitoring systems or devices. Use of such systems is at your own risk.
You agree to notify AT&T if you purchase a monitored burglar or fire alarm system before that system is installed, as installation may require re-wiring of AT&T Phone Services at your expense.
You agree to waive any claim against AT&T relating to interference with or disruption of a monitored burglar or fire alarm, medical monitoring device, or other similar systems or devices.
Qualifications & exceptions
Applies to AT&T Phone Service.
Account & Service Control · Procedure
Porting a number to AT&T Phone authorizes AT&T to notify your old provider; not all numbers can port
If you transfer an existing number to AT&T Phone, you authorize AT&T to process your order and notify your existing provider that you are switching local, local toll and long distance service, and you represent you are authorized to do so. Not all numbers can be ported.
Supporting quotations
you hereby authorize AT&T to process your order for AT&T Phone Services and to notify your existing provider of your decision to switch your local, local toll, and long distance services to AT&T Phone Service, and you represent that you are authorized to take this action. Not all telephone numbers are eligible for porting to AT&T Phone Service.
Retention & Deletion · Restriction or exception
AT&T Phone voicemail messages are not guaranteed to be saved; remote access and wireless retrieval may cost extra
AT&T Phone includes voicemail, but AT&T does not guarantee messages will be saved or retrievable. Accessing the mailbox from outside your local calling area may incur toll or long distance charges. You can integrate a separately purchased AT&T wireless voicemail with it; forwarding from your wireless phone incurs no airtime, but retrieving messages on the handset may. Pager notification requires separately purchased paging service.
Supporting quotations
AT&T does not guarantee that voicemail messages will be saved or be able to be retrieved. If you access your Voicemail voice mailbox from outside your local calling area, you may incur applicable local toll or long distance charges.
Calls forwarded to your Voicemail voice mailbox from your wireless phone will not incur airtime charges. However, airtime charges may apply when using your wireless handset to retrieve messages.
Legal Rights & Agreement Rules · Restriction or exception
AT&T disclaims transcription errors in Voicemail-to-Text and can cut it off without notice for misuse
Voicemail may include automated Voicemail-to-Text (VMTT) transcription. AT&T is not responsible for transcription errors or failures, lost or misdirected messages, or objectionable content; it does not filter, edit or control messages or guarantee their security. AT&T can interrupt, restrict or terminate VMTT without notice if your use harms its network (for example abnormal or heavily repeated calling) or is abusive, fraudulent or unlawful.
Supporting quotations
AT&T is not responsible nor liable for: 1) errors in the conversion of or its inability to transcribe voicemail messages to text/email; 2) lost or misdirected messages;
We do not filter, edit or control voice, text, or email messages, or guarantee the security of messages. We can interrupt, restrict or terminate VMTT without notice if your use of VMTT adversely impacts AT&T’s network
Use & Processing · Permission or license
AT&T or a contractor may listen to and transcribe your voicemails and use them to train its speech systems
You authorize AT&T or a third party working for it to listen to and transcribe all or part of voicemail messages into text or email, and to use voicemail messages and transcriptions to enhance, train and improve AT&T's speech recognition and transcription services, software and equipment. You are solely responsible for complying with the law when forwarding or replying with transcribed content, VMTT benchmarking results are AT&T confidential information, extra charges may apply for receiving or forwarding transcriptions by email or text, transcription times are not guaranteed, and you must keep your email address current.
Supporting quotations
You authorize AT&T or a third party working on AT&T’s behalf to listen to, and transcribe all or part of a voicemail message and to convert such voicemail message into text/email, and to use voicemail messages and transcriptions to enhance, train and improve AT&T’s speech recognition and transcription services, software and equipment.
You agree that the results of benchmarking VMTT against competing products or services is AT&T confidential information requiring AT&T’s written consent to disclose.
You are solely responsible for and will comply with all applicable laws as to the content of any text messages or emails you receive from VMTT that you forward or include in a reply to any other person.
Qualifications & exceptions
Applies to users of the Voicemail-to-Text feature on AT&T Phone voicemail.
Not stated here
Whether VMTT can be turned off, or how long transcriptions are kept, is not stated here.
Account & Service Control · Restriction or exception
AT&T Phone is residential: no autodialing, telemarketing or fax blasting; 5,000+ unlimited minutes is presumed excessive
You may not use AT&T Phone for auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting or blasting, or usage inconsistent with normal residential patterns, or connect it to a device that turns it into a shared outbound trunk line. If AT&T determines in its sole discretion that you are reselling or transferring service or doing these things, it may without advance notice terminate or modify service or move you to a different plan prospectively, and charge extra for each month of excessive use. On unlimited plans, consistent use above 5,000 total minutes a month is presumed to violate these limits unless your plan says otherwise. Using Voicemail as an announcement service or other improper or excessive use can lead AT&T to cancel service at any time, with or without notice, based on its sole determination.
Supporting quotations
You agree that you will NOT use AT&T Phone Service:
To engage in auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting or fax blasting, or for uses that result in excessive usage inconsistent with normal residential usage patterns.
AT&T reserves the right, without advance notice, immediately to terminate or modify your AT&T Service, or to change your call plan to a different offer on a prospective basis, and, in addition, to assess additional charges for each month in which excessive usage occurred.
consistent monthly use in excess of 5,000 aggregate minutes per month, taking into account all types of calling in your plan which are provided on an unlimited basis, will be presumed to be inconsistent with these restrictions and will be subject to the conditions above.
AT&T reserves the right to cancel your AT&T Phone Service at any time, with or without notice, if as determined solely by AT&T based on its network/service design and usage experience, your messaging service is (1) being used in an improper manner including, but not limited to, using it as an announcement service or for unlawful purposes
Qualifications & exceptions
Determinations are in AT&T's sole discretion.
The 5,000-minute presumption applies unless your plan's marketing materials specify otherwise.
Account & Service Control · Context
Durham and Concord, NC: AT&T Phone numbers may not be listed and may not be withholdable from directories
If you live in Durham or Concord, North Carolina, your AT&T Phone service may not include directory or directory assistance listings, and you may not have the option to withhold your numbers from them.
Supporting quotations
If you reside in Durham or Concord, your AT&T Service may not include a telephone number or numbers in printed directories and/or directory assistance databases, and you may not have the option to have numbers withheld from printed directories and/or directory assistance databases.
Qualifications & exceptions
Applies only in Durham or Concord, North Carolina.
Account & Service Control · Restriction or exception
AT&T Phone for Business equipment supports two lines per gateway and must not be moved without AT&T
AT&T Phone for Business needs a touchtone landline phone you supply, connected to the WG, FBG, IAD or iNID; each WG, FBG or iNID supports two lines and extra lines use an Integrated Access Device tethered to the gateway. You and third parties may not move business equipment from where AT&T installed it; the service is not nomadic and may fail if non-AT&T staff move or alter it, and failing to contact AT&T for a move may lead to termination. In some configurations a line must stay on port one; if it is disconnected, AT&T will move another line there, which requires a billed technician dispatch.
Supporting quotations
The WG, FBG or iNID will support up to two AT&T Phone for Business lines (telephone numbers used for inbound and outbound calling), additional AT&T Phone for Business lines will be supported by an Integrated Access Device (IAD)
You agree that neither you nor a third party will move AT&T Phone for Business Equipment used for AT&T Phone for Business Service within your premises or to any other physical location outside of the premises where it was installed by AT&T.
You acknowledge and agree that this action will require a technician dispatch and will be billed at the associated prices prevailing for the service.
Qualifications & exceptions
Applies to AT&T Phone for Business customers.
Legal Rights & Agreement Rules · Restriction or exception
AT&T Phone for Business disputes use stricter arbitration: fee coverage and bonus payments only up to $25,000
For AT&T Phone for Business customers, all disputes go to binding arbitration under Section 1.3, with four changes: JAMS Comprehensive Arbitration Rules apply unless claims are valued at $25,000 or less; AT&T pays the JAMS fees for arbitrations you start after complying with the informal process only if your claims are $25,000 or less; you qualify for the Alternative Payment and Attorney Premium only if your claims are $25,000 or less; and the arbitrator issues a reasoned decision only if either side requests it.
Supporting quotations
If you are an AT&T Phone for Business customer, all disputes between us will be resolved through binding arbitration as prescribed by Section 1.3, except that (1) JAMS will apply its Comprehensive Arbitration Rules & Procedures, as modified by this section and Section 1.3, unless the claims are valued at $25,000 or less;
and (4) the arbitrator will issue a reasoned decision only if you or AT&T requests it.
(2) AT&T will pay all JAMS fees listed in subsection 1.3.2.4 for arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less; (3) you are eligible for the Alternative Payment and Attorney Premium in arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less
Qualifications & exceptions
Applies only to AT&T Phone for Business customers.
$25,000 threshold replaces the $75,000 fee-coverage threshold for consumers.
AT&T Phone - Advanced is a fixed home voice service over broadband or cellular; its terms override the rest
AT&T Phone - Advanced is provided by a regional AT&T Bell affiliate depending on your address and is governed by this Agreement, its Service Terms and the AT&T Phone - Advanced Fee Schedule; if those Service Terms conflict with other terms in the Agreement, they control for this service. It is a fixed-location voice service delivered over an existing broadband connection and/or AT&T's cellular network, with calling features AT&T may add, change or remove at its sole discretion, and numbers that may be listed in directories, with paid options to withhold them.
Supporting quotations
In the event of a conflict between these terms and other terms contained elsewhere in this Agreement, these Service Terms will apply with respect to use of AT&T Phone – Advanced Service.
AT&T Phone – Advanced is a fixed location enhanced voice communication service which may be delivered either over an existing broadband connection and/or through AT&T Wireless Service (cellular).
all of which AT&T, in its sole discretion, may add, modify, or delete from time to time.
Qualifications & exceptions
Applies to AT&T Phone - Advanced customers.
Not stated here
The AT&T Phone - Advanced Fee Schedule was not supplied.
Charges & Financial Obligations · Restriction or exception
AT&T Phone - Advanced billing can start 21 days after shipping even if not activated, with no refunds on cancellation
The purchaser becomes Account holder for each number and is responsible for all Account activity; violations can lead to suspension or termination. Billing begins when service is activated or 21 days after equipment ships, whichever is sooner. Recurring charges bill a month ahead on a 30-day cycle; usage charges usually bill the next cycle; the first bill may be prorated. On termination, subject to law, cancellation is effective at the end of the current cycle with no prorated credit or refund. A fee may apply for changes within 30 days of activation or through change orders, and the Fee Schedule is incorporated.
Supporting quotations
Account holders are responsible for all activity on their Account. Violations of these Service Terms or the Agreement can result in suspension and/or termination of the Account and/or AT&T Phone – Advanced Service.
Billing begins when AT&T Phone – Advanced Service is activated on the network or 21 days following the shipment of equipment, whichever is sooner.
You will not receive a prorated credit or refund for any remaining days of AT&T Phone – Advanced Service in your billing cycle after termination.
A fee may apply if you make changes to your AT&T Phone – Advanced Service within thirty (30) days of activation or through other change orders.
Qualifications & exceptions
Applies to AT&T Phone - Advanced customers.
Charges & Financial Obligations · User right or choice
AT&T Phone - Advanced can be cancelled within 14 days without termination charges
Within the first 14 days after activation you may terminate AT&T Phone - Advanced for any reason without termination charges.
Supporting quotations
Within the first 14 days after we activate your AT&T Phone – Advanced Service, you may terminate it for any reason without incurring termination charges.
Charges & Financial Obligations · Restriction or exception
You buy and own the AT&T Phone - Advanced device; placement and setup are your responsibility
AT&T Phone - Advanced needs an AT&T device inside your premises, which you buy and own, paying once or, if offered, in monthly installments, possibly taxed differently. Equipment may be new or refurbished, and AT&T does not support equipment or software it did not provide. You must power it and install and activate it following the setup guide, which may mean placing it near a window facing the nearest tower; not following the guide, poor placement or later relocation may degrade service, and AT&T is not responsible for that. AT&T may charge reasonable shipping for replacements, and repairs or updates may delete content or reset settings. A touchtone landline phone you supply is required, and some locations need an Outdoor Antenna (5.2.4.4).
Supporting quotations
You will own the Equipment and will purchase the Equipment from AT&T by paying a one-time charge, or, if the option is made available by AT&T, pay for the Equipment over an extended period of time through a recurring monthly charge on your bill.
AT&T is not responsible for any interruption or degradation of AT&T Phone – Advanced Service as a result of the Equipment being installed in a less than optimal location.
AT&T reserves the right to charge reasonable shipping and handling fees in connection with replacement of the Equipment.
A standard touchtone landline telephone, which you must supply, and which must be connected to the Equipment (rotary and pulse phones will not work), is required for AT&T Phone – Advanced Service to provide calling functionality.
Depending on your Service location, your AT&T Phone – Advanced Service may require an Outdoor Antenna as further described in Section 5.2.4.4 Outdoor Antenna.
Qualifications & exceptions
Applies to AT&T Phone - Advanced customers.
Legal Rights & Agreement Rules · Restriction or exception
AT&T Phone - Advanced may fail with alarms or medical monitors, and you waive claims about it
AT&T makes no warranty that AT&T Phone - Advanced works with all monitored burglar or fire alarms or medical monitoring systems; use is at your own risk, and service may be interrupted, insecure, incompatible or fail in outages. You must notify AT&T if you buy such a system after installation, since professional installation and rewiring may be needed at your expense, and afterward must not modify wiring, move or reconfigure the Equipment, or plug in new phone equipment without contacting AT&T and your alarm or device provider. You waive any claim against AT&T relating to interference with, disruption to or failure of such systems used with the service.
Supporting quotations
AT&T makes no warranty that AT&T Phone – Advanced Service is appropriate for use with all monitored burglar or fire alarms or medical monitoring systems or similar systems or devices. Use of such systems with AT&T Phone – Advanced Service is at your own risk.
You agree to waive any claim against AT&T relating to interference with, disruption to, or failure of a monitored burglar or fire alarm, medical monitoring device, or other similar systems or devices used with your AT&T Phone – Advanced Service.
Qualifications & exceptions
Applies to AT&T Phone - Advanced customers.
Legal Rights & Agreement Rules · Restriction or exception
AT&T Phone - Advanced has up to 24 hours of battery backup; battery upkeep is yours and power outages are at your risk
The Equipment needs power from your premises and has an integrated battery backup lasting up to 24 hours; you may buy additional third-party backups. You alone are responsible for deciding when to replace backup batteries and for replacing and recycling them per the directions. Connected devices without their own backup may not work during a power loss, and AT&T has no liability for loss of service during a power interruption, whether or not a backup battery is present.
Supporting quotations
contains an integrated battery backup capable of powering the Equipment for a period of time up to 24 hours.
You also agree to be solely responsible for determining when backup batteries for the Equipment require replacement and for replacing and recycling used batteries.
AT&T will have no liability for loss of any AT&T Phone – Advanced Service in the event of interruption of power, with or without battery backup present in the Equipment.
Qualifications & exceptions
Applies to AT&T Phone - Advanced customers.
Data Access & Collection · Permission or license
AT&T may manage and modify your AT&T Phone - Advanced device and keeps exclusive rights to its data
While you are a customer, AT&T may manage, maintain and modify the Equipment, even though you own it, and keeps exclusive rights to use the data the Equipment generates. You must use the Equipment only for its intended use and with reasonable care.
Supporting quotations
AT&T reserves the right to manage, maintain, and modify the Equipment during the time you are an AT&T Phone – Advanced customer and retains exclusive rights to use data which the Equipment generates.
Qualifications & exceptions
Applies to AT&T Phone - Advanced customers.
Not stated here
What data the Equipment generates and how AT&T uses it are not described here.
Legal Rights & Agreement Rules · Restriction or exception
AT&T Phone - Advanced installers may alter your premises; you warrant permission, indemnify and pay for needless visits
If AT&T installs AT&T Phone - Advanced, it may use and alter inside wiring and drill, cut or alter walls and floors. You warrant you own or control the wiring and premises, or have the landlord's or manager's permission, and indemnify AT&T against their claims. You must give reasonable access; if absent, any adult resident or adult guest may grant access and act for you, including accepting agreements and changes. You pay for service visits caused by things not attributable to AT&T, including refusing requested troubleshooting.
Supporting quotations
AT&T and its agents may drill, cut, and otherwise alter improvements on the premises (including walls, flooring, and/or other surfaces) in order to install, maintain, or repair AT&T Phone – Advanced Service or Equipment.
You agree to indemnify AT&T and its agents from and against all claims by an owner, landlord, building manager, or other party in connection with installation, maintenance, repair, or provisioning of AT&T Phone – Advanced Service.
you authorize that adult to act on your behalf, including accepting this Agreement and any related agreements required in connection with the completion of the installation, activation, or repair of AT&T Phone – Advanced Service and approving any changes to them.
You will be responsible for payment of service charges for visits by AT&T or its agents to your premises when a service request results from causes not attributable to AT&T or its agents
Qualifications & exceptions
Applies when AT&T installs AT&T Phone - Advanced.
Legal Rights & Agreement Rules · Restriction or exception
Self-installed AT&T Phone - Advanced must not connect to inside wiring; you indemnify AT&T if it does
If you self-install AT&T Phone - Advanced, you agree not to connect the Equipment to any inside wiring, since improper connection can cause an electrical short or service failure, and you agree to defend and indemnify AT&T and its affiliates and providers against any claim related to improperly connecting the Equipment to your inside wiring.
Supporting quotations
If you are self-installing AT&T Phone – Advanced, you agree that the Equipment will not be connected to any Inside Wiring at your service location.
You agree to defend, indemnify, and hold harmless AT&T and its subsidiaries, affiliates, officers, agents, directors, employees, and service or Equipment providers for any claim related in any way to improper connection of the Equipment to your Inside Wiring.
Account & Service Control · Restriction or exception
Moving AT&T Phone - Advanced equipment off your registered address without a move order can end service
While you have AT&T Phone - Advanced, neither you nor anyone else may move the Equipment outside your registered service location; the service is not nomadic and may not work elsewhere. To move the Equipment or Outdoor Antenna you must first notify AT&T and get a move order, or service may fail and AT&T may suspend or terminate it, with charges continuing.
Supporting quotations
While you continue to receive the AT&T Phone – Advanced Service, neither you nor a third party will move the Equipment to any other physical location outside of your registered service location.
If you require Equipment or Outdoor Antenna to be moved to another location, you must notify AT&T first, and obtain a move order from AT&T. Failure to do so may result in a failure of the AT&T Phone – Advanced Service and/or AT&T’s suspension and/or termination of your AT&T Phone – Advanced Service. Service charges will continue to apply.
Legal Rights & Agreement Rules · Restriction or exception
An installed outdoor antenna becomes yours to maintain and remove, and you indemnify AT&T for it
Depending on signal strength, AT&T Phone - Advanced may need an Outdoor Antenna. If AT&T installs one, you represent you have any needed landlord, HOA or similar permission and may have to attest to it. After installation you own the antenna for all purposes and need not return it; when service ends it stays in place and you alone are responsible for future service, maintenance and removal, which should be done only by an experienced professional. AT&T has no ongoing duty for it and no liability arising from it, and you agree to indemnify AT&T against claims about it, including personal injury and property damage.
Supporting quotations
If you allow AT&T to install an Outdoor Antenna, you represent that you have permission from any necessary third party, including but not limited to a landlord, HOA, or similar authority, to install the Outdoor Antenna and you may be required to attest to such consent prior to installation.
Following installation, you will be considered the owner of the Outdoor Antenna for all purposes and you will not need to return the Outdoor Antenna to AT&T upon termination of your AT&T Phone-Advanced Service.
AT&T will have no liability to you or any other person or entity related to or arising out of the Outdoor Antenna.
You agree to indemnify and hold AT&T and its subsidiaries, affiliates, officers, agents, licensors, employees, sub-contractors, and partners harmless from any claim or demand, arising out of or related to the Outdoor Antenna, including, but not limited to, claims for personal injury, property damage, wear and tear, or equipment degradation.
Qualifications & exceptions
Applies when an Outdoor Antenna is installed for AT&T Phone - Advanced.
Account & Service Control · Restriction or exception
AT&T Phone - Advanced is not guaranteed continuous or secure, cannot reach certain numbers, and may lose messages
Antenna damage, misalignment, signal blockage, improper installation or tampering can interrupt AT&T Phone - Advanced. Voice service depends on the network, power and correct configuration, and AT&T does not guarantee continuous, error-free or secure communication. AT&T may set usage practices and limits and change them without advance notice. The service cannot make operator-assisted collect or third-party billed calls (unless separately handled), 900/976, 500/700/710, 10-10-XXX dial-around, or international operator or directory assistance calls, and some N11 services may be unavailable. AT&T is not responsible for deleting, failing to store or deliver, or altering messages, and may disconnect inactive sessions.
Supporting quotations
Damage to the Outdoor Antenna or cables, rotation of Outdoor Antenna from the optimum bearing, blockage of the signal between the Outdoor Antenna and the cell tower, and improper installation or tampering with the Outdoor Antenna may cause an interruption to the Service.
AT&T does not guarantee that AT&T Phone – Advanced Service will be continuous or error-free. You acknowledge and understand that AT&T cannot guarantee that voice communication is secure.
You agree that AT&T will have no responsibility or liability for the deletion, for failure to store or to deliver any messages and other communications, for the modification or malformation of communications, or for other content maintained or transmitted by AT&T Phone – Advanced Service.
You further acknowledge that AT&T reserves the right to change these general practices and limits at any time without advance notice.
Qualifications & exceptions
Applies to AT&T Phone - Advanced customers.
Legal Rights & Agreement Rules · Restriction or exception
AT&T Phone - Advanced 911 fails in outages or if equipment is moved without consent; you indemnify AT&T for 911 claims
AT&T Phone - Advanced 911 does not work like traditional landlines, and you must tell users about its limits. AT&T makes no warranty that 911 access will be uninterrupted, timely, secure or error-free. 911 works only at your registered address with powered, activated and configured Equipment, and fails if the service is down, during Equipment failure, power, network, cellular or broadband outages, if the Equipment was moved without AT&T's consent, or if service is disconnected or suspended; reset may be needed after outages. AT&T strongly recommends another way to reach 911, is not responsible for losses from inability to reach 911 for any reason, and you agree to defend and indemnify AT&T against any claim relating to the service and 911.
Supporting quotations
AT&T makes no warranty that access to 911 will be uninterrupted, timely, secure, or error-free.
911 service will not function if your AT&T Phone – Advanced Service isn’t functioning or if there is an Equipment failure, power, or network outage, cellular or broadband connection failure, if the Equipment has been moved without AT&T’s prior consent, or if your AT&T Phone – Advanced Service has been disconnected or suspended.
AT&T is not responsible for any losses incurred because of an inability to dial 911 or to access emergency service personnel for any reason. And, you agree to defend, indemnify, and hold harmless AT&T
Qualifications & exceptions
Applies to AT&T Phone - Advanced customers.
Account & Service Control · Restriction or exception
AT&T Phone - Advanced porting, voicemail and transcription follow the same limits as AT&T Phone
Porting a number to AT&T Phone - Advanced authorizes AT&T to notify your existing provider, and you represent you are authorized; not all numbers can port. Voicemail messages are not guaranteed to be saved or retrievable, remote access may incur toll charges, wireless voicemail integration avoids airtime for forwarded calls but retrieval may cost airtime. AT&T disclaims Voicemail-to-Text transcription errors, lost messages and objectionable content, does not guarantee message security, and can interrupt or end VMTT without notice for network-harming, abusive, fraudulent or unlawful use.
Supporting quotations
you hereby authorize AT&T to process your order for AT&T Phone – Advanced Service and to notify your existing provider of your decision to switch your local, local toll, and long distance services to AT&T Phone – Advanced Service
AT&T does not guarantee that voicemail messages will be saved or be able to be retrieved.
Calls forwarded to your Voicemail voice mailbox from your wireless phone will not incur airtime charges. However, airtime charges may apply when using your wireless handset to retrieve messages.
AT&T can interrupt, restrict or terminate VMTT without notice if your use of VMTT adversely impacts AT&T’s network
Qualifications & exceptions
Applies to AT&T Phone - Advanced customers.
Use & Processing · Permission or license
AT&T Phone - Advanced voicemails may be transcribed by AT&T or contractors and used to train speech systems
For AT&T Phone - Advanced, you authorize AT&T or a third party working for it to listen to and transcribe voicemail messages and to use the messages and transcriptions to enhance, train and improve AT&T's speech recognition and transcription services, software and equipment. You are solely responsible for lawful forwarding of transcribed content, benchmarking results are AT&T confidential, extra charges may apply for transcription delivery or forwarding, transcription times are not guaranteed, and you must keep your email address current.
Supporting quotations
You authorize AT&T or a third party working on AT&T’s behalf to listen to, and transcribe all or part of a voicemail message and to convert such voicemail message into text/email, and to use voicemail messages and transcriptions to enhance, train and improve AT&T’s speech recognition and transcription services, software and equipment.
Transcription times cannot be guaranteed.
Qualifications & exceptions
Applies to AT&T Phone - Advanced Voicemail-to-Text users.
Charges & Financial Obligations · Procedure
Report AT&T Phone - Advanced equipment theft or fraud right away; you owe charges until reported
You must notify AT&T immediately, in writing or at 800.288.2020, if Equipment is stolen or AT&T Phone - Advanced is being stolen or fraudulently used, with your Account number and documentation such as a police report. You owe all charges until you report it, and late notice may lead to termination and additional charges.
Supporting quotations
You will be responsible for all charges incurred on your AT&T Account until you report the theft or fraudulent use of AT&T Phone – Advanced Service. Failure to provide notice to AT&T of theft in a timely manner may result in the termination of your AT&T Phone – Advanced Service and additional charges to you.
Account & Service Control · Restriction or exception
AT&T Phone - Advanced bars autodialing, telemarketing and reselling; 5,000+ unlimited minutes is presumed excessive
You may not use AT&T Phone - Advanced for auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting, or usage inconsistent with normal residential patterns, or connect it to a device that makes it a shared outbound trunk line. If AT&T determines in its sole discretion that you are reselling, transferring or misusing it, it may immediately terminate or suspend service without advance notice and charge extra for each month of excessive use. On unlimited plans, consistent use above 5,000 total minutes a month is presumed excessive unless your plan says otherwise.
Supporting quotations
You agree that you will NOT use AT&T Phone – Advanced Service to engage in auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting or fax blasting, or for uses that result in excessive usage inconsistent with normal residential usage patterns.
AT&T reserves the right, without advance notice, immediately to terminate or suspend your AT&T Phone – Advanced Service, and, in addition, to assess additional charges for each month in which excessive usage occurred.
consistent monthly use in excess of 5,000 aggregate minutes per month, taking into account all types of calling in your plan which are provided on an unlimited basis, will be presumed to be inconsistent with these restrictions
Account & Service Control · Context
Durham and Concord, NC: AT&T Phone - Advanced numbers may not be listed or withholdable from directories
If you live in Durham or Concord, North Carolina, AT&T Phone - Advanced may not include your numbers in printed or digital directories or directory assistance, and you may not be able to have numbers withheld from them.
Supporting quotations
If you reside in Durham or Concord, your AT&T Phone – Advanced Service may not include a telephone number or numbers in printed/digital directories and/or directory assistance databases
Qualifications & exceptions
Applies only in Durham or Concord, North Carolina.
Legal Rights & Agreement Rules · Context
Home internet is governed by Section 6 plus several separate documents, and Section 2 when delivered over wireless
The AT&T Internet Service Terms cover AT&T internet access over copper, hybrid, fiber or wireless networks and legacy DSL, currently marketed as AT&T Internet, AT&T Fixed Wireless and AT&T DSL. Your use is also governed by your Customer Service Summary or Order Confirmation, the Access ID Terms, the att.net Terms of Use, AT&T's copyright infringement policies, the Internet Fee Schedule, other policies AT&T makes you aware of, and any posted temporary-service terms. Where service is delivered partly over AT&T's wireless network, the Wireless Service Terms in Section 2 also apply. Speed tiers are on AT&T's Speed Tier page.
Supporting quotations
These Internet Service Terms govern the Internet access services provisioned by AT&T described in Section 6.1 below, including Internet Protocol (IP) based services provisioned over copper, copper-fiber hybrid, fiber or wireless networks as well as legacy digital subscriber line (DSL) services (collectively “Internet Service”).
Your use of AT&T Internet Services is governed by these AT&T Internet Service Terms, as well as your Customer Service Summary or Order Confirmation letter,
To the extent that your AT&T Internet Service is delivered over some portion of the AT&T wireless network, your service will also be subject the AT&T Wireless Service Terms in Section 2.
Qualifications & exceptions
Applies to AT&T home Internet Service customers.
Not stated here
The incorporated documents (Access ID Terms, att.net Terms of Use, Internet Fee Schedule, temporary terms, Speed Tier page) were not supplied.
Account & Service Control · Context
In the Internet terms, "you" includes the Account holder, Sub-Account holders and Authorized Users
In the AT&T Internet Service Terms, "AT&T" means the AT&T affiliate for your service and location identified in 6.1, and "you" means the Account holder, any Sub-Account holder and any Authorized Users as defined in 6.3.1 and 6.3.2.
Supporting quotations
In these AT&T Internet Service Terms, “AT&T” or “we” refers to the AT&T affiliate for your service and location identified in section 6.1 and “you” refers to the Account holder, Sub-Account holder, and any Authorized User(s), as those terms are defined in Sections 6.3.1 and 6.3.2.
Account & Service Control · Company commitment
AT&T's four internet principles: free expression, clear notice of limits, clear expectations, distinct speed tiers
The Internet Service Terms are based on four stated principles: AT&T supports customers' right to free expression; it will give clear notice of any meaningful limitations on the Services; it will give clear information about the experience customers can expect; and it will provide consumer internet access in discrete, non-overlapping speed tiers. Network management, speed ranges, device attachment rules and data allowance practices are described at att.com/broadbandinfo.
Supporting quotations
These AT&T Internet Service Terms are based on four general principles.
(1) We support our customers’ right to free expression.
(2) We will give our customers clear notice of any meaningful limitations on the Services.
(3) We will give our customers clear information about the experience they can expect when using the Services.
(4) We will provide consumer internet access service in discrete, non-overlapping speed tiers.
For more information about how AT&T helps transmit your information to points on the Internet, how AT&T manages the network,
Not stated here
The broadband information page was not supplied.
Legal Rights & Agreement Rules · Context
In apartment buildings, your internet may also be subject to the owner's or HOA's terms
If your Internet Service location is in a multi-tenant building such as an apartment or condominium, service may be subject to other terms imposed by the owner or manager, such as a landlord or homeowners' association, which you must obtain from them.
Supporting quotations
provision of your Internet Service may be subject to other terms and conditions imposed by the owner and/or manager of the MTU (e.g., a landlord or home owners’ association).
Not stated here
Any building-specific terms are outside this document.
Legal Rights & Agreement Rules · Context
Section 6.1 maps internet brand names to service types, but some of its cross-references do not match the headings
AT&T Internet is sold under many trade names. Section 6.1 groups them: AT&T Wired Internet Services (AT&T Fiber, AT&T Internet, Internet Basic, High Speed Internet Max and Max Plus, U-verse Internet); DSL Internet Services (various AT&T High Speed Internet, High Speed Internet Direct, DSL Direct and FastAccess DSL tiers); Wireless Home Internet (AT&T Fixed Wireless Internet and AT&T Wireless Home Internet); and Business Internet Services (Section 7). The section numbers it gives do not all match the headings in the supplied text: it points Wired services to 6.15 (headed "DSL Internet Service"), DSL services to 6.17 (headed "Access from AT&T"), and Wireless Home Internet to 6.14.2 (headed "Fixed Wireless Internet Service").
Supporting quotations
AT&T Wired Internet Services, which are discussed below in Section 6.15, include those services which have been marketed as AT&T Fiber, AT&T Internet, AT&T Internet Basic, AT&T High Speed Internet (including Max and Max Plus), and U-verse Internet.
DSL Internet Services, which are discussed below in Section 6.17,
Wireless Home Internet, which is discussed in Section 6.14.2, include those services that have been marketed as AT&T Fixed Wireless Internet and AT&T Wireless Home Internet.
Not stated here
The intended targets of the mismatched references to 6.15, 6.17 and 6.14.2 are not established; the headings that do appear are 6.13 AT&T Wired Internet Service, 6.14 Wireless Home Internet Services and 6.15 DSL Internet Service.
Legal Rights & Agreement Rules · Context
Wired internet is provided by your local AT&T telephone company, which varies by state
Unless otherwise specified in writing, AT&T Wired Internet Services are provided by your local AT&T telephone company: BellSouth Telecommunications in AL, GA, FL, KY, LA, MS, NC, SC and TN; Southwestern Bell in AR, KS, MO, OK and TX; Pacific Bell in CA; Illinois Bell in IL; Indiana Bell in IN; Michigan Bell in MI; and other Bell companies listed for other states.
Supporting quotations
Except as specified otherwise in writing, your AT&T Wired Internet Services are provided by your local AT&T telephone company as set forth below:
BellSouth Telecommunications, LLC in AL, GA, FL, KY, LA, MS, NC, SC, and TN;
Southwestern Bell Telephone Company, LLC in AR, KS, MO, OK, and TX;
Pacific Bell Telephone Company in CA;
Illinois Bell Telephone Company, LLC in IL;
Indiana Bell Telephone Company, LLC in IN;
Michigan Bell Telephone Company, LLC in MI;
Legal Rights & Agreement Rules · Context
Outside Bell areas, internet comes from other AT&T companies; Wireless Home Internet comes from AT&T Mobility
The list of local AT&T telephone companies continues with Nevada Bell (NV), Ohio Bell (OH) and Wisconsin Bell (WI). Outside those franchise areas and in unlisted states, AT&T Internet is generally provided by Teleport Communications America, LLC or its subsidiaries, and in New York by TC Systems, Inc. Wireless Home Internet Services are provided in all states by AT&T Mobility LLC on behalf of its FCC-licensed affiliates.
Supporting quotations
Nevada Bell Telephone Company, LLC in NV;
The Ohio Bell Telephone Company, LLC in OH; and
Wisconsin Bell, LLC in WI.
Outside of the local AT&T telephone company franchise areas in these states, as well as in all states not listed above, AT&T Internet Services are generally provided by Teleport Communications America, LLC and/or one or more of its subsidiaries. In New York, AT&T Internet Services are generally provided by TC Systems, Inc. Wireless Home Internet Services are provided in all states by AT&T Mobility LLC, acting on behalf of its FCC-licensed affiliates doing business as AT&T.
Account & Service Control · Context
Home internet includes att.net access and email, which carry their own terms of use
AT&T Internet Service lets you retrieve, generate, store, process and make available information with internet end points connected to AT&T's network. Unless otherwise specified, it generally includes access to att.net and related services, including email accounts for the Account holder and Sub Accounts; using that access, including the email, binds you to the separate att.net Terms of Use.
Supporting quotations
Unless otherwise specified, AT&T Internet Services include the following:
Access to [att.net](https://att.net) and related services, including an e-mail account for the Account holder and any Sub Accounts, is generally included with your Internet Service.
By utilizing such access, including accessing the included e-mail account(s), you are agreeing to be bound by the terms thereof.
Not stated here
The att.net Terms of Use were not supplied.
Use & Processing · User right or choice
Mistyped web addresses get AT&T search suggestions instead of errors unless you opt out of DNS Error Assist
AT&T's DNS services translate domain names into IP addresses. They include DNS Error Assist, which, when you enter an incomplete or inaccurate web address, automatically searches for similar terms and shows suggested sites instead of just an error. You can opt out at att.com/privacychoices from a desktop or mobile browser.
Supporting quotations
The DNS Services include DNS Error Assist, which upon entry of an incomplete or inaccurate Web address will automatically search for similar or related terms and present you with suggested sites you may want to reach instead of providing only an error message. If you prefer to opt out of DNS Error Assist, you may do so by visiting
Qualifications & exceptions
On by default; opt-out available at att.com/privacychoices.
Account & Service Control · Permission or license
AT&T chooses whether you get a dynamic, static or shared CGNAT IP address, and you must use it as intended
Unless otherwise specified, AT&T decides at its sole discretion whether your service gets a dynamic IP address, a static or multiple static IP addresses, or a privately managed address using carrier-grade NAT (CGNAT). Static IPs are not available on all services or tiers. A dynamic IP is for a single Account through one modem or gateway, and static IPs are for one computer or a network of devices; you may not use the service inconsistently with these intended uses. Both IPv6 and IPv4 are generally supported, though reaching IPv6-only content may need equipment upgrades, and AT&T chooses the technology and cannot guarantee every third-party service will be compatible.
Supporting quotations
or a privately managed IP address utilizing CGNat (Carrier Gateway NAT or Carrier Gateway Network Address Translator) technology, at the sole discretion of AT&T. Static IP addresses are not available with all AT&T Internet Services or all tiers within certain AT&T Internet Services.
You may not use the Service in a manner that is inconsistent with these intended uses.
AT&T cannot guarantee that every third-party service will be fully compatible with the technology that AT&T elects to employ for a particular purpose.
Account & Service Control · Restriction or exception
AT&T makes no promise about speeds to sites on other networks, which depend on its interconnection deals
Most websites and content providers are not directly on AT&T's network, so AT&T exchanges traffic with other networks under commercially negotiated agreements. AT&T does not warrant it will establish or expand those connections except on mutually agreeable terms; failure to agree could affect your service, as its Open Internet notice describes, so AT&T makes no express or implied promise that you can upload to or download from end points on other networks at any particular speed. AT&T's network is shared among subscribers and managed for all users based on various factors and its expertise.
Supporting quotations
Consistent with its longstanding practice, AT&T does not warrant that it will establish or expand the connections between its network and other networks except on such mutually agreeable terms.
AT&T therefore makes no promise express or implied that you will be able to upload data to or download data from internet end points connected to other networks at any particular speed.
Like the other networks that make up the internet, AT&T’s is a shared network, which means that the transmission links and other network resources used to provide the Service are shared among AT&T’s subscribers.
Not stated here
AT&T's Open Internet notice was not supplied.
Account & Service Control · Context
Internet "speed" is a capacity range measured only between your equipment and AT&T's network
Each AT&T internet option has a service capability speed range, meaning the capacity to transmit data in Kbps, Mbps or Gbps. Your speed may not suit some real-time, high-bandwidth uses such as streaming or video calls. Current ranges are on AT&T's Speed Tier page. Speeds are limited to and measured between the equipment at the address you ordered for and a point on AT&T's network (the "Connection"), which is only one segment of the end-to-end path to websites and content.
Supporting quotations
Your service capability speed may not be suitable for some applications, particularly those involving real-time or near real-time, high-bandwidth uses such as streaming video or video conferencing.
The current speed ranges AT&T offers may be found on AT&T’s Speed Tier page at
the service capability speeds of AT&T are limited to, and measured between, the equipment utilized to provision your Internet Service at the fixed address or location you identified when ordering the Internet Service and a point on the AT&T network, sometimes referred to as the “Connection” or your “internet connection.”
Account & Service Control · Company commitment
"Expected Speed" is a theoretical median AT&T manages toward on wired service; wireless may have none
Because many factors affect speed, the "Expected Speed" is an anticipated, theoretical speed of the Connection based on network design, measured over time, and observed speeds will vary at any moment. AT&T manages its wired network toward an overall median speed consistent with the Expected Speed. Wireless networks vary more for environmental reasons, so Expected Speeds may not be possible for wireless-delivered services.
Supporting quotations
the “Expected Speed” represents an anticipated, theoretical speed of the Connection, based on network design and engineering, measured over time.
However, AT&T manages its wired internet network toward an overall median speed consistent with the Expected Speed.
so it may not be possible to provide Expected Speeds for services which are delivered over a wireless network.
Qualifications & exceptions
The median-speed management statement applies to the wired network.
Account & Service Control · Permission or license
AT&T may change the technology behind your internet without notice unless core function is materially hurt
Unless expressly agreed otherwise, AT&T makes no warranty about the technology used for any Internet Service and may change it at its sole and absolute discretion, whatever description you were given. As long as essential functionality is not materially harmed from your perspective, AT&T need not notify you and the change does not affect your rights or obligations. AT&T is responsible only for the technology used for the Connection, not for inside wiring, local Wi-Fi, your home network or content providers' servers, over which it has no control and makes no warranties.
Supporting quotations
AT&T reserves the right, in its sole and absolute discretion, to make changes to the technology used to provision all or any portion of any Internet Service.
So long as the essential functionality of the Internet Service from a user perspective is not negatively impacted in a material way by any change in technology, AT&T has no obligation to notify you of any changes in technology
AT&T will only be responsible for the technology utilized to provision the Connection.
AT&T has no control over, and makes no warranties with respect to, the technology within the premises to which the internet Service is provisioned (e.g. the inside wiring, local Wi-Fi, home network and/or local access network).
Qualifications & exceptions
No notice duty only while essential functionality is not negatively impacted in a material way.
Account & Service Control · Context
Real speeds depend on many factors, including congestion, Wi-Fi, your devices and other AT&T services sharing the line
End-to-end performance depends on many factors beyond the Connection, including how many subscribers use the network at once, your location, the destination site and its servers, overall internet traffic, Wi-Fi connectivity, line interference, inside wiring, your routers and modems, network management and protocol overhead, and the networks others use. Other AT&T services sharing your broadband connection, such as U-verse TV or AT&T Phone, can reduce the capacity available for internet use at a given time.
Supporting quotations
end-to-end performance of your Internet Service will also depend on a variety of other factors, including (but not limited to): the number of subscribers simultaneously using the network;
In addition, your use of other AT&T services (such as U-verse TV, AT&T Phone, Unified Messaging, and other services) that may share the capacity of your broadband connection with the Service may impact the amount of capacity available for your use of the Service at that particular time and thus affect the performance of the Service.
Account & Service Control · Restriction or exception
No end-to-end internet performance guarantee; third-party speed tests are disclaimed and wireless delivery can drop out
Internet Service delivered over wireless networks may be interrupted, delayed or limited for many reasons, including weather, unavailable channels, congestion, capacity, network management, power outages, emergency priority access, antenna position, tower outages or maintenance, signal blockage and interconnecting carriers. AT&T therefore does not guarantee performance end to end, third-party speed tests that measure more than the Connection may show results outside your plan's expected range, and AT&T expressly disclaims any warranty about those test results.
Supporting quotations
In addition, Internet Service delivered over wireless networks may be interrupted, delayed, or otherwise limited for a variety of reasons,
Consequently, AT&T does not guarantee the performance of your service on an end- to-end basis.
AT&T expressly disclaims any warranty with respect to the outcome of these third-party speed tests.
Account & Service Control · Restriction or exception
Advertised internet speed means download speed; upload is often lower and not guaranteed
Unless otherwise specified, references to an Internet Service's "speed" mean only its download speed. AT&T makes no guarantee that upload speed matches download speed, in range or in actual performance; many services have lower expected upload speeds per the Speed Tier page, and actual speeds vary greatly over time.
Supporting quotations
Unless otherwise specified, references to the “speed” of an Internet Service will solely be with respect to the download speed of that Service. Similarly, unless otherwise specified, AT&T makes no guarantee that the upload speed of a particular Internet Service will be the same as the download speed
Charges & Financial Obligations · Restriction or exception
Residential internet has unlimited data or a monthly allowance with overage charges; some home services count
Your residential Internet Service includes either unlimited data or a monthly data allowance with overage charges for excess use; details are in your Customer Service Summary or Order Confirmation. Use of certain services, such as digital TV features and apps, AT&T Digital Life, home security, home automation and medical alarm systems, from AT&T or third parties, may count toward the allowance. This does not apply to Business Internet Services.
Supporting quotations
The residential Internet Service you purchased includes either an unlimited data allowance or a monthly data usage allowance with overage charges for usage in excess of your allowance.
Use of certain services, including but not limited to digital TV features and apps, AT&T Digital Life, home security, home automation and medical alarm systems, whether provided by AT&T or a third party, may count towards your Internet data usage allowance.
(This paragraph is not applicable to Business Internet Services.)
Qualifications & exceptions
Not applicable to Business Internet Services.
Not stated here
Your specific allowance and overage rates are in documents not supplied.
Account & Service Control · Restriction or exception
Internet availability is not assured even if a rep said so, and capacity limits can block orders or later restoration
AT&T Internet is not available everywhere or at every speed tier, even if AT&T testing, its website or a sales representative said your location qualified. In multi-tenant buildings, availability may depend on the owner or manager granting AT&T access. Network "Capacity Limitations" can make a service unavailable at your location when you order, or even between ordering and installation, and if service at a location ends for any reason it may not be possible to restore or renew it there.
Supporting quotations
AT&T Internet Services are not available in all areas and may not be available at certain speed tiers (or at all) at your location, even if our initial testing, an AT&T website, and/or any sales representative or other personnel associated with AT&T indicated that your location qualified for a particular speed tier or Service.
This can even occur between the time that a Service is ordered and the time that the Services is installed / fulfilled
As discussed in Section in more detail with respect to particular Services below, Capacity Limitations may also mean that if a Service is terminated at any location for any reason whatsoever, it may not be possible to restore or renew that Service at that location.
Not stated here
The sentence "As discussed in Section in more detail" omits its section number; the intended target is not identified.
Account & Service Control · Permission or license
AT&T may stop offering internet at your location; grandfathered service may not be restorable once it ends
AT&T may, in its sole discretion, stop offering some or all Internet Services at a location, for example if it loses or expects to lose access rights or decides offering them is no longer in its best interests, either by terminating current service under 6.5 or by removing the location from eligibility for new service ("Grandfathered"). Grandfathered service may continue, but if it is suspended or terminated for any reason AT&T cannot guarantee it will be renewed or restored, and new service there may be unavailable or substantially different. AT&T makes absolutely no guarantee of Internet Service availability at any location.
Supporting quotations
AT&T also reserves the right, in its sole discretion, to stop offering some or all AT&T Internet Services at a particular location,
If a service to a particular location has been Grandfathered, current service(s) may not be interrupted but if service is suspended or terminated at that location for any reason AT&T will not be able to guarantee that service will be renewed or restored at that location.
For all those reasons, AT&T makes absolutely no guarantee as to the availability of any Internet Service at any location.
Account & Service Control · Permission or license
AT&T may change or end internet service; technology conversions may happen with up to 30 days' notice, or none
AT&T may modify or discontinue any Internet Service temporarily or permanently, posting terms for temporary changes (incorporated into the Agreement) at att.com/temporaryterms, and will endeavor to give reasonable notice of material changes; continued use after a change accepts it. If AT&T decides to serve your location with different technology and the conversion can be done without noticeable interruption during business hours and with no single off-hours interruption over one hour, it may proceed without prior notice. Otherwise it will endeavor to give up to 30 days' advance notice, after which it may disconnect your service or suspend it for up to 15 days to complete the conversion. Section 6.5.3 separately states at least 30 days' notice when interruptions are likely.
Supporting quotations
AT&T may modify or discontinue any Internet Service, temporarily or permanently, and will publish the terms and conditions for temporary changes (which are incorporated into this Agreement) at
Your continued use or subscription to Internet Service after the effective date of the change constitutes acceptance of the change and any associated terms and conditions.
If so, we may elect to proceed with the conversion without prior notice to you. Otherwise, we will endeavor to provide you with up to thirty (30) days’ advance notice of the conversion. Following that period, we may at our sole discretion, either disconnect your service or temporarily suspend your service for up to fifteen (15) days to facilitate the conversion process.
Qualifications & exceptions
Conversions without noticeable business-hours interruption may occur without prior notice.
Here the notice is "endeavor ... up to thirty (30) days"; 6.5.3 says "at least thirty days".
Charges & Financial Obligations · Restriction or exception
On conversion AT&T may swap in comparable service at new rates; if your price rises, term customers may leave ETF-free
As part of a conversion, AT&T may discontinue your current Internet Service and offer an alternative of comparable or better speed at then-current rates and terms, which may differ, including bundle discounts. If you are on a Term Plan and your overall price rises after credits and discounts, you can cancel without an Early Termination Fee within the period stated in your updated Customer Service Summary or Confirmation Letter. The new service may need different or additional equipment, which AT&T will endeavor to provide or tell you to obtain, and you may have to accept new terms.
Supporting quotations
we may, in our discretion, discontinue the particular Internet Service you are currently receiving and make available to you an alternate Internet Service of comparable or better Speed at the then applicable rates, terms, and conditions,
If you are on a Term Plan and your overall price will increase as a result of this conversion, taking into account all applicable credits and discounts, you will not have to pay any applicable Early Termination Fee if you elect to cancel your Internet Service within the period specified for doing so on your updated Customer Service Summary or Confirmation Letter.
You may also be required to review and accept new or additional terms and conditions related to the new Internet Service and/or new equipment.
Qualifications & exceptions
ETF waiver only for Term Plan customers whose overall price increases, and only within the stated period.
Account & Service Control · Restriction or exception
You must provide the inside wiring for home internet and get any landlord approval for AT&T wiring work
When ordering AT&T Internet you are responsible for providing any copper or fiber inside wiring needed within your premises, including between AT&T's network termination and the gateway and to your devices. It is usually already present, but you must supply any additional wiring, either by ordering it from AT&T or installing it yourself before ordering service. If you order wiring work from AT&T, getting landlord permission is solely your responsibility.
Supporting quotations
When ordering AT&T Internet Service, you will be responsible for providing any copper wire or fiber optic cable required for local networking purposes within your premises (“Inside Wiring” or “IW”),
If you elect to install your own IW, the IW must be installed and available for use by AT&T Technicians before you order AT&T Internet Service. If IW service is ordered from AT&T, it is your sole responsibility to obtain landlord permission or approvals for such IW.
Legal Rights & Agreement Rules · Restriction or exception
You own and are solely responsible for inside wiring, even if AT&T installs it, with no AT&T warranty
The condition of inside wiring affects speed, reliability and latency, and you are solely responsible for it; AT&T expressly disclaims responsibility. Wiring AT&T installs becomes fully yours on completion. Whoever installs it, to the greatest extent the law permits AT&T gives no warranty on wiring work or materials, disclaims merchantability and fitness, and has no duty to maintain, repair, replace or remove it.
Supporting quotations
You are solely responsible for the condition of any IW and AT&T expressly disclaims any responsibility for it. If IW is provided by AT&T, upon completion of installation you will have full ownership and responsibility for that IW.
AT&T expressly disclaims any warranty of merchantability or fitness for a particular use, and AT&T has no responsibility to maintain, update, repair, replace, de-install, or remove any installed IW.
Qualifications & exceptions
To the greatest extent permitted by applicable law.
Account & Service Control · Context
Home Wi-Fi gear may be included; extras cost more, and your devices must be compatible and close enough
Depending on the service, Internet Service may include Wi-Fi Equipment for Home Wi-Fi (Local Wi-Fi for business). AT&T may offer optional equipment such as Wi-Fi extenders for sale or lease, charged separately unless stated otherwise and possibly under extra terms. To use Home Wi-Fi your devices must meet U.S. and Wi-Fi Alliance standards, be compatible with the equipment's network, run IP protocols and be close enough to connect; coverage and quality vary with equipment and device placement and conditions in the home.
Supporting quotations
Unless otherwise expressly specified to the contrary, any amounts for the purchase or lease of this additional equipment will be separate from and in addition to amounts payable for your Service.
In order to use Home Wi-Fi or Local Wi-Fi, you must have Wi-Fi enabled devices that (a) meet U.S. and Wi-Fi Alliance standards; (b) are compatible with the Wi-Fi network being generated by the applicable Wi-Fi Equipment; and (c) are capable of running IP and related protocols.
Actual Home Wi-Fi or Local Wi-Fi coverage and quality may vary depending upon the location of the Wi-Fi Equipment, the location of the applicable Wi-Fi enabled device and conditions in and around the premises in which both the Equipment and the Wi-Fi enabled device operate.
Account & Service Control · Context
Wi-Fi speeds depend on the oldest standard in use and typically reach only 40-50% of theoretical maximums
Home Wi-Fi aims to give the highest speed available at any moment, subject to many factors. AT&T's newest equipment generally supports Wi-Fi 6 and older standards, though older equipment may support only older ones, and your theoretical maximum depends on the standards both the equipment and your device support (an old Wi-Fi 1 device is limited to 11 Mbps even on Wi-Fi 6 equipment). Actual Wi-Fi speeds are substantially lower than theoretical maximums, may not exceed 40-50% of them and may be much lower, and are also capped by your internet plan's speed (for example, a 100 Mbps plan will not exceed 100 Mbps over Wi-Fi).
Supporting quotations
The theoretical maximum speed you may be capable of achieving from your Home Wi-Fi will depend heavily on which Wi-Fi (IEEE 802.11) standard is supported by the Wi-Fi Equipment you have as well as which Wi-Fi (IEEE 802.11) standard is supported by the particular device you are utilizing.
The result is that the maximum you can receive may not exceed 40%-50% of the theoretical maximum Wi-Fi standard speed and may be significantly lower depending on other applicable factors.
Use & Processing · Permission or license
AT&T may remotely manage and monitor traffic on equipment connected to your service, but home security is your job
AT&T may remotely manage any equipment used to access Internet Service, wired or wireless, including facilitating connections, monitoring traffic for potential issues, managing settings and remotely updating software or firmware. You remain ultimately responsible for all security of your home network, including inside wiring, local networks and Wi-Fi equipment, passwords, access codes and any encryption you consider necessary.
Supporting quotations
AT&T reserves the right to manage remotely any equipment used to access any Internet Service, whether that equipment is connected via a wired or wireless connection. That may include facilitating the connection of that equipment, monitoring traffic for potential issues, managing applicable settings and/or remotely updating software or firmware.
Nonetheless, you remain ultimately responsible for all security measures over your in-home network, including any Inside Wiring, local area network(s) and/or Wi-Fi Equipment.
Not stated here
The extent of traffic monitoring ("monitoring traffic for potential issues") and any data retained from it are not described further.
Content & IP Rights · Context
AT&T home network apps like Smart Home Manager count as Software; paid add-ons cost extra
AT&T may provide tools to help manage your home network, such as the Smart Home Manager app and AT&T Smart Security, which are treated as "Software" under the Agreement. It may also offer optional paid security or network management applications, charged separately unless stated otherwise and possibly under additional terms.
Supporting quotations
AT&T may provide you with tools or software to assist you in managing one or more aspects of your home network (including apps like AT&T’s Smart Home Manager and network based services like AT&T Smart Security, which software would then be included in the term “Software” as used herein below).
Unless otherwise expressly specified to the contrary, any amounts for the purchase or subscription of these additional services will be separate from and in addition to amounts payable for your Internet Service.
Security & Safeguards · Restriction or exception
You are responsible for everything on your home network, including children's and guests' activity
Using AT&T's tools and software is at your discretion, and you remain ultimately responsible for all aspects of your home network, including activity by children or guests you allow, intentionally or through inadequate security, to use your AT&T Internet via your network or Home Wi-Fi, and any devices you connect. AT&T recommends you secure your network and closely monitor its use, especially by children.
Supporting quotations
you remain ultimately responsible for all aspects of your home network, including any activity by children or other guests that you may allow (either intentionally or unintentionally, through lack of adequate security measures) to access your AT&T Internet Services via your home network and/or Home Wi-Fi
Account & Service Control · Context
Internet customers may get AT&T Wi-Fi hotspot access for limited purposes under separate Wi-Fi terms
Access to AT&T's nationwide Wi-Fi Hot Spots may be included with Internet Service, providing internet at certain locations with a compatible device. Hotspot access is intended for limited purposes such as email and web browsing or others consistent with the AT&T Wi-Fi Terms of Service, which govern its use. You may need your Account information or Member ID; AT&T Mobility customers may auto-authenticate at some locations.
Supporting quotations
Access to AT&T’s nationwide network of Wi-Fi Hot Spots may be available to you as part of the Service,
Access to the Hot Spots is intended for the limited purposes of assisting with access to the public internet for e-mail and web browsing or other purposes consistent with the AT&T Wi-Fi Terms of Service,
The AT&T Wi-Fi Terms of Service will govern your use of AT&T Wi-Fi Hot Spots.
Not stated here
The AT&T Wi-Fi Terms of Service were not supplied.
Account & Service Control · Restriction or exception
Internet Account holders must be 18+ and are responsible for all activity and charges on up to ten Sub Accounts
Completing registration makes you the Account holder, who must be 18 or older if an individual or a duly formed legal entity acting through an authorized representative, and who chooses a unique Member ID. You may create up to ten linked Sub Accounts with separate logins, whose users may also have to accept the Agreement. The Account holder is responsible for all activity and all fees and charges on the Account and its Sub Accounts. Using a Member ID subjects you to the AT&T Access ID Terms, which are incorporated by reference but not supplied.
Supporting quotations
To be an Account holder, you must either be: (i) 18 years or older, if an individual,
Account holders may also create up to ten accounts with separate login credentials that are linked to the Account holder’s account (each a “Sub Account”).
The Account holder is responsible for all activity associated with the Account and any of its Sub Accounts, including all fees and charges, whether the charges are incurred by the Account or the Sub Accounts. Use of Member ID subjects you to the AT&T Access ID Terms and Conditions
which are incorporated herein by reference.
Not stated here
The AT&T Access ID Terms and Conditions were not supplied.
Security & Safeguards · Restriction or exception
Keep internet registration and payment data accurate, and report compromised passwords immediately
All information you give AT&T, including name, address, card numbers, expiration dates and payment information, must be accurate and kept current through the AT&T account site. Your password or passcode is needed for most account management, and you must immediately tell AT&T if it is compromised or if you want to remove an authorized user.
Supporting quotations
All information that you provide to AT&T must be accurate, including your name, address, credit or charge card numbers and expiration dates, and any payment information (“Registration Data”).
You agree to immediately notify AT&T if your password or passcode has been compromised and/or you wish to remove an authorized user from your Account.
Charges & Financial Obligations · Restriction or exception
Internet term and bundle prices hold only until the term ends, you move, drop a bundled service or AT&T terminates
You agree AT&T may charge your card on file for Internet charges under 1.9, the Internet Fee Schedule and these terms. Billing starts at provisioning and is monthly in advance at AT&T's then-current rates. Your plan may include a Term Plan of one or more years or a Bundle Discount for buying other AT&T services, and you agree to keep the service and bundled services for that term. The special price lasts until the term ends, you change service address, you drop a required bundled service, or AT&T exercises a right to terminate your Account's use; then the price may revert to the then-current rate.
Supporting quotations
In return for receiving AT&T Internet Service, you promise to pay—and agree that we may charge your credit or debit card on file with us—the charges described in subsection 1.9, the Internet Fee Schedule, and the following charges:
During each monthly billing cycle, you will be billed in advance, at our rates in effect at the time, for all AT&T Internet Services you order.
You agree to maintain your Service and any bundled services for the applicable term of the Term Plan or Bundle Discount, as applicable.
the price under the applicable plans is valid until one of the following events occurs, at which time the price of your Service may revert to the then-current price for such Service: (1) the term of your plan expires; (2) you change your current Service address to another Service address; (3) you drop one of the AT&T services that you were required to purchase to receive the special rate; or (4) AT&T exercises a right under this Agreement to terminate your Account’s (or any associated Sub Account’s or Authorized User’s) use of the Service.
Charges & Financial Obligations · Restriction or exception
Cancelling internet before your term ends, or termination for misconduct, triggers the stated ETF
If you cancel Internet Service before the end of an applicable term, or AT&T terminates it for misconduct under 1.5, you owe any early termination fee stated in your Customer Service Summary, Order Confirmation Letter or fee schedule.
Supporting quotations
If before the end of any applicable term, either you cancel your Internet Service or we terminate it for misconduct pursuant to subsection 1.5, you will be subject to any early termination fee specified in your Customer Service Summary, Order Confirmation Letter, or applicable fee schedule.
Not stated here
ETF amounts are in documents not supplied.
Account & Service Control · Restriction or exception
If AT&T loses access to facilities or your building, it may suspend internet, and billing continues meanwhile
If you or AT&T lose rights to access the network facilities, land or buildings needed for your Internet Service, AT&T may in its sole discretion suspend or terminate all or part of it. AT&T generally uses public rights of way, but property owners must secure any other access rights, and for renters and multi-tenant buildings service is expressly conditioned on the owner, landlord or manager granting reasonable access. AT&T disclaims any guarantee that they will. AT&T will endeavor to give reasonable advance notice, but timing of suspension, termination and resumption is at its reasonable discretion, and billing generally continues while service is suspended for loss of access.
Supporting quotations
AT&T may, in its sole discretion, suspend or terminate all or any portion of your Internet Service.
if you are the owner of the location to which your Services are provisioned, it is ultimately your responsibility to secure any necessary rights of access outside of the public rights of way.
In general, and unless otherwise specified, billing will continue for your monthly charges while your Service is suspended due to a loss of access.
Qualifications & exceptions
Billing generally continues during a loss-of-access suspension, unless otherwise specified.
Account & Service Control · Restriction or exception
Capacity events may suspend, end or slow your internet; billing generally pauses during such a suspension
Where Capacity Limitations apply, events outside AT&T's control may restrict capacity so it cannot keep serving some locations or must degrade speed. AT&T will use network management to mitigate, but if an event affects your location it may, in its sole discretion, suspend or terminate all or part of your service or continue at reduced capacity or speed. AT&T will endeavor to give reasonable advance notice and may offer alternatives, but timing is at its reasonable discretion. Billing of monthly charges is generally suspended while service is suspended for a Capacity Limitation Event.
Supporting quotations
Upon the occurrence of a Capacity Limitation Event impacting your location, AT&T may, in its sole discretion, suspend or terminate all or any portion of your Internet Service or may continue to provide Internet service at a reduced capacity or a lower speed.
In general, and unless otherwise specified, billing will be suspended for your monthly charges while your Service is suspended due to a Capacity Limitation Event.
Qualifications & exceptions
Billing is generally suspended during a capacity-related suspension, unless otherwise specified.
Account & Service Control · Restriction or exception
Technology conversions with likely interruptions get at least 30 days' notice; refusing to cooperate can end service
If you are selected for conversion to updated internet technology and AT&T determines interruptions are likely or unavoidable, it will give at least 30 days' notice by email, mail, bill message or insert, after which it may disconnect your current service or suspend it for up to 15 days. Refusing to reasonably facilitate conversion, such as refusing to schedule a technician appointment, may lead to termination of your service.
Supporting quotations
If we determine that interruptions are likely or unavoidable, we will provide at least thirty days’ notice of the discontinuation or suspension of your Service via email, direct mail, bill page message, or bill insert.
Refusal to reasonably facilitate conversion, including by refusing to schedule an appointment to allow our technicians to complete necessary updates to AT&T Equipment and/or network facilities at your location, may result in the termination of your service.
Qualifications & exceptions
The 30-day notice applies where AT&T determines interruptions are likely or unavoidable.
Charges & Financial Obligations · Restriction or exception
Restoring suspended internet requires paying past-due amounts and a restoral fee of up to $50
If you or AT&T suspend Internet Service for any reason in these terms other than AT&T's loss of access, a Capacity Limitation Event or a technology conversion, you must make satisfactory arrangements to pay all past-due amounts to restore it, and pay a Service Restoral Fee of no more than $50 per suspension or termination of a service, subject to applicable law and any express written agreement. The fee appears on the next bill after service resumes; exact amounts are in the Internet Fee Schedules.
Supporting quotations
If either you or AT&T suspends a Service for any reason set forth herein (other than due to AT&T’s loss of access, a Capacity Limitation Event, or a conversion from older Internet Technology), you must make satisfactory arrangements to pay all past due amounts in order to have that Service restored. You will also be required to pay a Service Restoral Fee of no more than $50 per incident of suspension or termination of a particular Service (subject to applicable law and except as may otherwise have been expressly agreed in writing).
Qualifications & exceptions
Not charged for suspensions due to AT&T's loss of access, Capacity Limitation Events or technology conversions.
Subject to applicable law and express written agreements.
Account & Service Control · Company practice
Internet bills are online by default; paper requires a call, and you must register with a billing email
Internet charges may be billed on a monthly AT&T bill or to a credit card, though card billing is not available for AT&T High Speed Internet Direct. Internet customers automatically get an online bill unless they call 800.288.2020 to ask for paper. You must register online for a personal AT&T account with a billing email address to view and pay bills.
Supporting quotations
Credit card billing is not available for AT&T High Speed Internet Direct. AT&T Internet customers will automatically receive an online bill unless you specifically notify us that you want to receive a paper bill by calling 800.288.2020.
You must register online to establish a personal AT&T account and provide a billing email address.
Data Access & Collection · Restriction or exception
AT&T manages even your own modem or gateway and keeps exclusive rights to the data it generates
Apart from AT&T Equipment, you must provide all equipment, devices and software needed for the service, and AT&T does not support or maintain equipment it did not provide, including batteries. Whether you or AT&T owns the modem or gateway used for service, AT&T may manage it for as long as you have service and keeps exclusive rights to the data it generates; neither you nor anyone else may change, interfere with or block access to the equipment, its data or settings while you receive service.
Supporting quotations
Other than the equipment and/or software provided to you by AT&T for use with the Service (collectively, the “AT&T Equipment”), you must provide all equipment, devices, and software necessary to receive the Service.
Regardless of whether the equipment used to access your Service (modem, gateway, etc.) is owned by you or AT&T, AT&T reserves the right to manage such equipment for the duration of your Service and retains exclusive rights to data generated by the equipment. Neither you nor a third party may change, interfere with, or block access to equipment, the data, or settings while you continue to receive the Service.
Not stated here
What data the equipment generates and how AT&T uses it are not described here.
Charges & Financial Obligations · Restriction or exception
Internet equipment may be refurbished; tampering counts as damage you pay for, and needless visits are billed
AT&T Equipment such as modems, routers, antennas or gateways is new or fully inspected refurbished. AT&T repairs or replaces damaged equipment as it deems necessary and may charge a fee, and repair may delete content or reset settings. You pay for technician visits caused by things not attributable to AT&T, including refusing troubleshooting. You pay repair or replacement costs if you own the equipment or AT&T determines damage came from your intentional acts, negligence or misuse, and any tampering, such as opening or modifying equipment, is treated as such damage. You must use equipment only for its intended purpose, not on other networks, and with reasonable care.
Supporting quotations
Any AT&T Equipment, including modems, routers, antennas, or gateways, will be either a new or a fully inspected and tested refurbished unit.
AT&T will repair or replace damaged AT&T Equipment as AT&T deems necessary and may charge you a fee for repair or replacement of the equipment.
You will be responsible for payment of service charges for visits by AT&T or its subcontractors to your premises when a service request results from causes not attributable to AT&T or its subcontractors,
Any tampering with the AT&T Equipment, including, for example, opening and attempting to modify the Equipment will be treated as damage due to your intentional acts or negligence.
You agree that you will use the equipment only for its intended use and not for any other purpose (such as on another AT&T network, or on another provider’s (non-AT&T) network).
Qualifications & exceptions
Fault is "as determined by AT&T".
Legal Rights & Agreement Rules · Restriction or exception
Internet installers may alter your premises, any adult there can let them in, and you indemnify against landlord claims
You must give AT&T and subcontractors reasonable access to install, maintain, repair or update Internet Service, and you authorize any adult resident or guest, treated as an Authorized User, to grant access. AT&T may drill, cut and alter walls, floors and other surfaces, and use and alter existing inside wiring. Renters and multi-tenant residents warrant they have owner or landlord permission. You warrant you own or control the inside wiring and agree to indemnify AT&T against claims by an owner, landlord or manager related to installation, maintenance, repair or provision of service.
Supporting quotations
you authorize any other Adult resident or guest at your residence (each, an Authorized User for purposes of this Agreement) to grant access to your premises for these purposes.
You understand and agree that AT&T may drill, cut, and otherwise alter improvements on the premises (including walls, flooring, and/or other surfaces) in order to install, maintain, repair, and/or update the Internet Service.
Without limiting any other provisions of this Agreement, you agree to indemnify AT&T from and against all claims by an owner, landlord, building manager, or other party in connection with installation, maintenance, repair, or provision of the Services.
Legal Rights & Agreement Rules · Restriction or exception
No battery backup is provided for internet gateways; in a power cut internet and VoIP 911 fail, and AT&T is not liable
AT&T Equipment may need power from your premises, which you must supply. AT&T does not provide an initial gateway battery backup unit or battery; any backup is your responsibility, as is deciding when to replace backup batteries and replacing and recycling them per directions. Without battery backup, equipment stops during a loss of customer power, disrupting internet and services that ride on the connection, such as VoIP including e911. AT&T has no liability for loss of any service, AT&T or third-party, during an interruption of customer-supplied power, with or without a backup present.
Supporting quotations
If there is a gateway at your premises, AT&T will not provide an initial gateway battery backup unit or an initial backup battery. Any backup battery solution is your responsibility.
You also agree to be solely responsible for determining when backup batteries for any AT&T Equipment require replacement and for replacing and recycling used batteries.
This will disrupt your Internet Service as well as any additional services that use the AT&T Connection for transport (e.g. Voice over IP including e911) or require an internet connection to operate properly. AT&T will have no liability for loss of any service(s), whether provisioned by AT&T or a third party, in the event of interruption of customer-supplied power, with or without battery backup present in the AT&T equipment.
Charges & Financial Obligations · Procedure
Report stolen internet equipment or fraudulent use immediately; you owe charges until you do
You must notify AT&T immediately, in writing or by phone, if AT&T Equipment is stolen or services are being stolen or used fraudulently, with a detailed description and documentation such as a police report. You owe all charges until you report it and are responsible for stolen AT&T Equipment, though AT&T may in its sole discretion waive or reduce charges with documentation. Late notice may lead to termination and extra charges, and afterward you still pay monthly fees for services not affected.
Supporting quotations
You will be responsible for all charges incurred until you report the theft or fraudulent use. You will also be responsible for stolen AT&T Equipment not owned by you, however, AT&T may in its sole discretion waive or reduce charges upon submission of documentation of theft or other circumstances.
Failure to provide notice to AT&T of theft in a timely manner may result in the termination of your Services and additional charges to you.
Charges & Financial Obligations · Restriction or exception
Return internet equipment within 21 days or pay a non-return fee; refunds are possible within six months
Unless otherwise provided, AT&T Equipment must be returned undamaged within 21 calendar days after service ends for any reason, or when equipment is replaced or upgraded. Otherwise you are charged a Non-Return Equipment Fee and AT&T may keep any unrefunded advance payment or deposit. If all equipment is returned within six months of termination, equipment fees are refunded except damage fees; nothing is refunded after six months.
Supporting quotations
Except as otherwise provided, AT&T Equipment must be returned to AT&T undamaged, within twenty-one (21) calendar days after your Service is terminated for any reason. If Equipment is not returned within twenty-one (21) calendar days, or is returned damaged, you will be charged a Non-Return Equipment Fee.
If all AT&T Equipment is returned within six (6) months of termination, any fees charged for such AT&T Equipment will be refunded (other than fees for damages). No refunds will be made for AT&T Equipment returned more than six (6) months after termination.
Security & Safeguards · Restriction or exception
You are solely liable for all activity under your internet password, Member ID or IP address
You must keep your passwords, IP addresses and computer names confidential and are solely responsible for damages from failing to do so, and solely and fully liable for all activity under your password, Member ID or IP address. You agree to change your password periodically, log out after each session, and immediately report suspected security breaches, including loss, theft or unauthorized use of your Account, Sub Accounts, password, Member ID or card numbers, using the listed numbers for each service (for example 800.288.2020 for AT&T Internet, Fiber and Fixed Wireless).
Supporting quotations
You agree to keep confidential all passwords, IP addresses, and computer names and are solely responsible for any liability or damages resulting from your failure to maintain that confidentiality. You are also solely and fully responsible and liable for all activities that occur under your password, Member ID or IP address.
800.288.2020 for AT&T Internet and AT&T Fiber consumer subscribers and Fixed Wireless subscribers;
855.220.5211 for Access from AT&T in English (855.220.5225 for Access from AT&T in Spanish);
877.722.3755 for AT&T High Speed Internet subscribers, and AT&T High Speed Internet Direct (Business and Consumer); and
888.321.2375 for FastAccess DSL.
Security & Safeguards · Restriction or exception
You accept the risk of others accessing your computer and have no right to a particular Member ID or IP address
Other users may try to access your computer through the internet; you acknowledge this risk as inherent in a shared service and take full responsibility for adequate security precautions and safeguarding your data from loss. You may not use another user's account, Member ID or password without their express consent, may not transfer or assign your Account, and have no right to any particular Member ID, IP address or other identifier AT&T assigns.
Supporting quotations
You acknowledge this risk as inherent to the shared nature of the Service and you agree to take full responsibility for taking adequate security precautions and safeguarding your data from loss.
You may not transfer or assign your Account and have no right to a particular Member ID, IP address, or other information or identifier we assign to you.
Account & Service Control · Restriction or exception
Home internet is for your use only: no reselling, sharing as a public hotspot or high-volume use
Unless specifically stated otherwise, the Internet Service is for your use only, and you may not reproduce, sell, transfer, resell, re-provision, redistribute or rent the service, your membership, any portion of it or access to it, for a fee or free, including reselling application capabilities such as VoIP. For example, it may not be used to trunk or provide public internet access ("hotspots"), any other public use, or any high-volume purpose. All parts of the service except third-party portions are copyrighted AT&T property.
Supporting quotations
The Service is provided for your use only (unless otherwise specifically stated) and you agree not to, whether for a fee or without charge, reproduce, duplicate, copy, sell, transfer, trade, resell, re-provision, redistribute, or rent the Service,
For example, you agree that the Service is not to be used to trunk or facilitate public internet access (“hotspots”) or any other public use of the Service, or for any high-volume purpose.
Account & Service Control · Permission or license
AT&T may cap data, change your technology or limit speeds as network management, with notice of new practices
AT&T may use reasonable network management to protect its broadband network from harm, lost capacity, degraded performance or uses that impair other customers. Practices it may adopt include a data usage cap, changing your serving facility or technology, and limiting your speed or data consumption. If AT&T adopts a practice that will apply to your service, it will notify you by web posting, bill insert, email, letter or other means, describing the practice, how it works and how it could affect your service.
Supporting quotations
Reasonable network management practices that AT&T may adopt include, but are not limited to, the following: (i) a cap on data usage; (ii) a modification of a customer’s serving facility or service technology; and/or (iii) a modification of or a limitation on a customer’s data throughput speed or data consumption.
In the event that AT&T adopts a network management practice which will apply to your Service, we will provide you with a notice, by web posting, bill insert, email, letter and/or other appropriate means, which describes the network management practice, explains how it will work, and explains how it could impact your Service.
Qualifications & exceptions
Notice describing any adopted practice that applies to your service.
Retention & Deletion · Restriction or exception
You must back up your own data; AT&T is not responsible for data loss even on its servers
You are responsible for managing your information, including backing up and restoring data, erasing data from disk space you control, and changing modem or router data and settings. AT&T is not responsible for loss of your data or for backing it up or restoring it, whether it is kept on AT&T's servers or your own.
Supporting quotations
AT&T is not responsible for the loss of your data or for the back-up or restoration of your data regardless of whether this data is maintained on our servers or your computer server.
Content & IP Rights · Permission or license
Content you make available via home internet grants AT&T a perpetual, royalty-free license to use and commercialize it
You alone are responsible for all content you upload, download, post, email, transmit or otherwise make available using the Internet Service. AT&T does not claim ownership, but for User Content you submit or make available via your Internet Service you grant AT&T a nonexclusive, unrestricted, irrevocable, worldwide, sublicensable, transferable, perpetual, royalty-free right to copy, display, edit, publish, create derivative works of, distribute, process, analyze, use and commercialize it in any media.
Supporting quotations
You, and not AT&T, are entirely responsible for all content that you upload, download, post, email, transmit or otherwise make available by use of the Service (“User Content”).
AT&T does not claim ownership of User Content. However, with respect to User Content you submit or otherwise make available via your Internet Service, you grant AT&T a nonexclusive, unrestricted, irrevocable, worldwide, sublicenseable, transferable, perpetual, unlimited, assignable, fully paid up and royalty-free right to copy, display, edit, publish, prepare derivative works of, distribute, process, analyze, use and commercialize, in any media known or hereinafter developed, to such User Content.
Qualifications & exceptions
Applies to User Content you submit or otherwise make available via your Internet Service.
Not stated here
The text does not limit which transmitted content is "submitted or otherwise made available" to AT&T, or how the license is used in practice.
Sharing & Disclosure · Permission or license
AT&T may preserve and disclose your content when required by law or to enforce terms and protect people
AT&T may preserve User Content and may disclose it if required by law or if it believes in good faith that preservation or disclosure is reasonably necessary to comply with legal process, enforce the Agreement, respond to claims that content violates third-party rights, or protect the rights, property or personal safety of AT&T, other users and the public.
Supporting quotations
AT&T may preserve User Content and may also disclose User Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce this Agreement; (c) respond to claims that any Content violates the rights of third parties; or (d) protect the rights, property, or personal safety of AT&T, other end users, and the public.
Qualifications & exceptions
Disclosure requires a legal requirement or a good-faith belief it is reasonably necessary for one of the listed purposes.
Account & Service Control · Procedure
Basic internet support is free but excludes your devices; notices to AT&T go by phone to service-specific numbers
AT&T provides free basic customer care for Internet Service bought from it, and repairs or replaces equipment under 6.7.2, but does not support devices that access the service. Unless the Agreement says otherwise, notices from members to AT&T are given by calling the listed number for your service, such as 800.288.2020 for AT&T Internet, AT&T Fiber (consumer) and Fixed Wireless, 877.722.3755 for High Speed Internet, 888.321.2375 for FastAccess DSL and BellSouth Dial, 866.722.3425 for AT&T Dial, and 800.321.2000 for AT&T Internet for Business and Business Fiber.
Supporting quotations
AT&T provides free basic customer care for Service purchased from AT&T and covered under this Agreement.
AT&T does not provide support for devices that access the Service under this Agreement.
Unless otherwise specified in this Agreement, notices by Members to AT&T must be given by calling:
Legal Rights & Agreement Rules · Context
"AT&T Wired Internet" is wired IP service like AT&T Fiber, not ATM-based DSL; its terms override the rest of Section 6
"AT&T Wired Internet Service" means internet provided entirely over terrestrial wired IP technology, copper or fiber, generally marketed as AT&T Internet, AT&T Fiber, AT&T High Speed Internet (Max and Max Plus) and U-verse Internet. It excludes ATM-based services such as AT&T DSL. Section 6.13 applies to Wired Internet customers and overrides conflicting terms elsewhere in the Internet Service Terms.
Supporting quotations
“AT&T Wired Internet Service” refers to any internet service provided entirely through a terrestrial, wired Internet Protocol technology, whether copper based or optical fiber based,
AT&T Wired Internet Service does not include services which use Asynchronous Transfer Mode technology instead of Internet Protocol technology, such as AT&T DSL. The terms in this Section 6.13 apply to customers purchasing and/or receiving AT&T Wired Internet Services and supersede any conflicting terms contained in the rest of these AT&T Internet Service Terms with respect to your AT&T Wired Internet Services.
Charges & Financial Obligations · Restriction or exception
Wired internet needs AT&T gateway, ONT or iNID equipment, with a monthly fee unless bought and under warranty
For AT&T Wired Internet, AT&T makes available required Internet Equipment, which may include an indoor Wi-Fi Gateway (WG), an Optical Network Terminal (ONT) where fiber ends, and an iNID if there is no gateway. If you did not buy the equipment from AT&T, or purchased equipment is past its one-year warranty from installation and needs replacement, you pay the applicable monthly equipment fee. The WG is required, installed by AT&T and may not be moved or repositioned once installed; battery backup is recommended. Optional extras like Wi-Fi extenders cost extra and may carry their own terms.
Supporting quotations
AT&T will make available to you certain equipment, which may include one or more of the following:
a Wi-Fi Gateway (“WG”) located inside your premises;
where AT&T’s fiber network terminates, which may be located inside your premises, on the outside of your premises, in your garage, or in a central location in a MTU environment; and
(which provides your services if you do not have a gateway),
If you have not purchased Internet Equipment from AT&T or if previously purchased Internet Equipment is beyond the one-year (1-year) warranty period (from date of installation) and requires replacement, then you agree to pay the monthly equipment fee applicable to your Service for the Internet Equipment,
Once the WG has been installed by AT&T, you may not move the WG to a different location or reposition at your address or any other address.
Unless otherwise expressly specified to the contrary, any amounts for the purchase or lease of this additional equipment will be separate from and in addition to amounts payable for your Service.
Qualifications & exceptions
Applies to AT&T Wired Internet customers.
Charges & Financial Obligations · Restriction or exception
Return the AT&T gateway within 21 days after wired internet ends, but not the iNID hub or ONT
AT&T owns the WG and other AT&T Equipment, including after service ends. Unless told otherwise in writing, you must return the WG and other AT&T Equipment undamaged within 21 calendar days of termination; otherwise you may be charged its replacement value and/or a non-return fee. If your service uses an iNID, do not return the iNID home networking hub or the ONT. Optional equipment may have different return rules communicated at purchase or return.
Supporting quotations
If your Internet Service is provided by an iNID, you should not return the iNID home networking hub, (Model# j38HG) or the ONT.
Unless we tell you otherwise in writing, you must return the WG and any other AT&T Equipment, undamaged, within 21 calendar days to AT&T. If the WG or any other AT&T Equipment is not returned within 21 calendar days, or is returned damaged, you may be charged for the replacement value of the WG or other AT&T Internet Equipment and/or the applicable Equipment Non-return Fee.
Account & Service Control · Restriction or exception
Some wired internet services are capacity-limited or grandfathered and may not be restorable once ended
Certain AT&T Wired Internet Services are limited in availability by Capacity Limitations or Grandfathering; where that applies, if service is suspended or terminated at your location for any reason, AT&T cannot guarantee you can renew or restore internet there.
Supporting quotations
Where this applies, if AT&T Wired Internet Services are suspended or terminated at your location for any reason, AT&T cannot guarantee that you will be able subsequently to renew or restore Internet Service at that location.
Legal Rights & Agreement Rules · Context
Wireless home internet (Internet Air, Fixed Wireless) also falls under the Wireless terms, and Prepaid terms if prepaid
Wireless Home Internet Services deliver internet to a fixed location over wireless networks and include AT&T Internet Air, AT&T Fixed Wireless Internet and AT&T Wireless Home Internet; they may be fixed by external antennas or be mobile services restricted to a location by the network. Where delivered over AT&T's wireless network, the Wireless Service Terms in Section 2 also apply, and where served through an AT&T Prepaid plan, the Prepaid Service Terms in Section 3 also apply, alongside the general Internet terms.
Supporting quotations
Wireless Home Internet Services are designed to deliver internet access to a fixed location using wireless networks and include those services currently marketed by AT&T as AT&T Internet Air, AT&T Fixed Wireless Internet and AT&T Wireless Home Internet.
To the extent that your Wireless Home Internet Service is delivered over some portion of the AT&T wireless network, your service will be subject to the Wireless Service Terms in Section 2 in addition to the terms which apply to AT&T Internet Services more generally.
To the extent that your Wireless Home Internet Service is served via an AT&T Prepaid wireless service plan, your service will be subject to the AT&T Prepaid Service Terms in Section 3
Account & Service Control · Restriction or exception
Wireless home internet depends on cell-site capacity; it may vanish before install and may not be restorable
Wireless Home Internet is not available everywhere or always, and availability and quality depend on factors such as capacity, terrain, buildings, foliage and weather. It is generally delivered through AT&T cell sites, each supporting a limited number of subscribers, so a service shown as available when ordered may not be available at installation. Grandfathering may also limit availability, and where capacity limits or grandfathering apply, AT&T cannot guarantee you can restore the same or any Wireless Home Internet at your location after it ends.
Supporting quotations
Each cell site can support only a limited number of Wireless Home Internet Service subscribers. These Capacity Limitations may mean that a Wireless Home Internet Service may be identified as available to your location at the time of ordering but may not prove to be available at the time scheduled for installation.
Where Capacity Limitations or Grandfathering apply, if a Wireless Home Internet service is suspended or terminated at your location for any reason, AT&T cannot guarantee that you will be able subsequently to renew or restore the same or any Wireless Home Internet service at that location.
Account & Service Control · Restriction or exception
Wireless home internet generally does not work with alarms, medical alerts, fax or card machines, and lacks public IPs
Unless otherwise specified, Wireless Home Internet is generally not compatible with analog services, including alarm and security systems, fax machines, medical alert and monitoring services, credit card machines, IP/PBX phone systems or dial-up, and may not work with DVR or satellite systems. Public IP addresses are generally unavailable, so web hosting, cameras, gaming servers or peer-to-peer services needing one may not be supported.
Supporting quotations
Unless otherwise specified, Wireless Home Internet Services are not generally compatible with analog services, including, but not limited to, wireless messaging services, alarm and security systems, fax machines, medical alert and monitoring services, credit card machines, IP/PBX Phone systems, or Dial Up Internet.
Public IP addresses are generally not used or available through Wireless Home Internet Services.
Data Access & Collection · Permission or license
For wireless home internet, AT&T may change allowed uses without notice and monitor and collect usage data
As in subsection 2.5, AT&T may take any reasonable action, up to termination, to restrict Prohibited Network Uses or Acceptable Use Policy violations. For Wireless Home Internet you agree AT&T may modify permitted and prohibited activities without advance notice; may use any reasonable network management, including actions under 2.7 and 6.9; will give advance notice of your data plan's usage threshold or changes to it; and may use reasonable methods to monitor and collect customer usage information to optimize the network, with details on collection and use in the separate Privacy Notice.
Supporting quotations
As explained in subsection 2.5, AT&T may take any and all reasonable actions necessary to restrict any Prohibited Network Uses or any other violation of AT&T’s Acceptable Use Policy, up to and including termination of service.
With respect to your Wireless Home Internet Services, you agree that AT&T has the right to do the following:
AT&T may modify, without advance notice, the permitted and prohibited activities by this Agreement;
AT&T may engage in any reasonable network management practice to enhance customer service, to reduce network congestion, to adapt to advances and changes in technology, and/or to respond to the availability of wireless bandwidth and spectrum, including by taking any actions authorized by subsections 2.7 and 6.9;
AT&T will provide you with advance notice of the usage threshold applicable to your data plan, or any changes to the applicable usage threshold either by a bill insert, email, text message or other appropriate means; and
AT&T may use reasonable methods to monitor and collect customer usage information to better optimize the operation of the network.
Qualifications & exceptions
Advance notice is promised for usage thresholds and changes to them.
Not stated here
The Privacy Notice describing usage data collection and use was not supplied.
Account & Service Control · Restriction or exception
Fixed Wireless Internet targets 10 Mbps down and 1 Mbps up but guarantees no speed and has no static IPs
Fixed Wireless Internet is high-speed internet over a fixed wireless connection to AT&T's network, and the 6.14 terms override conflicting Internet terms for it. Per the Speed Tier page customers should expect 10 Mbps or more down and 1 Mbps up, but AT&T guarantees no particular speed because of wireless variability. Static IP addresses are not available, so services requiring them, like web hosting or game servers, are not supported; the text points to "Section 6.14.8" for limitations, which is not a heading in the supplied text.
Supporting quotations
“Fixed Wireless Internet Service” or “Fixed Wireless Internet” refers to a wireless high-speed internet access service
The terms in this Section 6.14 apply to customers purchasing and/or receiving Fixed Wireless Internet Service and supersede any conflicting terms contained in the rest of these AT&T Internet Service Terms with respect to your Fixed Wireless Internet Service.
As set forth on the Speed Tier Page, Fixed Wireless Internet customers should expect to see service capability speeds of 10Mbps or over downstream and 1Mbps upstream. However, due to the variability of wireless networks caused by environmental factors which are beyond AT&T’s control, AT&T does not guarantee you any particular speed.
Static IP addresses are not used or available as part of the Fixed Wireless Internet Service.
See Section 6.14.8 for more information on service limitations.
Not stated here
"Section 6.14.8" does not appear as a heading; subsection 6.14.2.8 (Service Availability and Limitations) exists but the intended target is not assumed.
Account & Service Control · Context
Fixed Wireless needs a professionally mounted outdoor antenna; CAF customers may be performance-tested
To qualify for Fixed Wireless Internet you must live where AT&T offers it, have an outdoor antenna professionally mounted on or near your home's exterior, and, unless your plan terms say otherwise, have an eligible plan. Customers served under the Connect America Fund program may be randomly performance-tested by AT&T for four weeks to meet FCC certification requirements, with minimal expected impact and no action needed from you.
Supporting quotations
Fixed Wireless Internet requires an outdoor antenna that is professionally mounted on or near the exterior of your service location.
Customers obtaining internet services under the Connect America Fund (CAF) program may be randomly subjected to performance testing to comply with FCC CAFII certification requirements. Performance testing will be conducted for a duration of four weeks and should have minimal impact on customer’s internet access experience.
Charges & Financial Obligations · Restriction or exception
Fixed Wireless works only at your service address; moving may extend your contract or trigger an ETF
You may not use Fixed Wireless Internet at any other address or move AT&T Equipment elsewhere while a customer. If you move to a place where it is available, you may ask AT&T to install it there and change your address, though AT&T may require a contract extension. If it is unavailable there or cannot be installed and you have a Term Plan, you pay any applicable ETF. If you move without first calling 800.288.2020, service is not cancelled and charges continue.
Supporting quotations
You may not use the Fixed Wireless Internet Service at any address other than your Service address or move any of the AT&T Equipment to another address while you remain an AT&T Fixed Wireless customer.
although we may require a contract extension for any such installation and change. If Fixed Wireless Internet Service is not available at your new residence or if we cannot perform installation at such residence for any reason, and if you also have a Term Plan, you will be charged any applicable ETF.
If you change your service location but fail to call us at 800.288.2020 to give us prior notice, your Service will not be cancelled, and your Service charges will continue to apply.
Account & Service Control · Restriction or exception
Fixed Wireless uses an AT&T-installed antenna, power supply and gateway that you power and must not move
Depending on address, Fixed Wireless includes an Outdoor Antenna, an Antenna Power Supply (APS) with surge protection, and an indoor Wi-Fi Gateway (WG), all installed by AT&T. You must supply power for the antenna and APS, battery backup for the WG is recommended, and once installed none of them may be moved or repositioned. Neither you nor anyone else may move AT&T Equipment within or away from the premises while receiving service; the service is not nomadic, may fail if moved or altered by non-AT&T staff, and failure to contact AT&T may lead to termination.
Supporting quotations
Depending on your Service address, your Fixed Wireless Internet Service will include some or all of the following AT&T Equipment:
The Outdoor Antenna and the APS (described below) require electrical power from your service location to operate, which you are responsible for providing.
Once the APS has been installed by AT&T, you may not move the APS to a different location or reposition at your address or any other address while you continue to receive the Service.
Once the WG has been installed by AT&T, you may not move the WG to a different location or reposition at your address or any other address.
If you require the AT&T Equipment to be moved while you continue to receive the Service, you must contact AT&T. Failure to do so may result in a failure of the Service and/or in AT&T’s termination of your Service.
Charges & Financial Obligations · Restriction or exception
Return the Fixed Wireless gateway within 21 days; the antenna and power supply stay with you to maintain and remove
When Fixed Wireless ends, AT&T still owns the WG, which you must return undamaged within 21 calendar days or pay its replacement value. The Outdoor Antenna and APS are AT&T Equipment during service but you are their owner for all other purposes and need not return them; they stay installed, you alone are responsible for future maintenance and removal (by an experienced professional), AT&T has no further duty or liability for them, and you indemnify AT&T against post-termination claims about them, including personal injury and property damage.
Supporting quotations
Upon termination of your Service for any reason, AT&T will remain the owner of the WG, and you must return the WG, undamaged, within 21 calendar days to AT&T. If the WG is not returned within 21 calendar days, or is returned damaged, you will be charged for the replacement value of the WG.
you will be considered the owner of the Outdoor Antenna and APS for all other purposes and you will not need to return the Outdoor Antenna and APS to AT&T upon termination of your Fixed Wireless Internet Service.
You agree to indemnify and hold AT&T and its subsidiaries, affiliates, officers, agents, licensors, employees, sub-contractors, and partners harmless from any claim or demand, made after termination of Service, arising out of or related to the Outdoor Antenna and/or APS,
Account & Service Control · Restriction or exception
Fixed Wireless can be degraded by heavy local use, antenna damage or misalignment, signal blockage or tampering
Beyond the general Wireless Home Internet limits, Fixed Wireless is subject to added limitations: capacity used by many people running data-heavy apps at once, damage to the antenna or cables, rotation of the antenna from its optimal bearing, signal blockage between antenna and tower, and improper installation or tampering.
Supporting quotations
In addition to the standard service availability and limitations faced by all Wireless Home Internet Services, Fixed Wireless Internet Service is subject to the following additional service limitations and/or Capacity Limitations:
use of capacity due to high number of users simultaneously using data intensive applications;
damage to the Outdoor Antenna or cables;
Account & Service Control · Restriction or exception
Antenna misalignment, signal blockage or tampering can also degrade Fixed Wireless service
The further Fixed Wireless limitations include rotation of the Outdoor Antenna from its optimum bearing, blockage of the signal between the antenna and the cell tower by objects such as buildings or barns, and improper installation or tampering with the antenna.
Supporting quotations
rotation of Outdoor Antenna from the optimum bearing;
blockage of the signal between premise antenna and the cell tower (caused by artificial objects – building, barn, etc.); and
improper installation or tampering with Outdoor Antenna.
Account & Service Control · Restriction or exception
AT&T Wireless Home Internet shares one wireless connection, needs an eligible plan, and has no voice calling
AT&T Wireless Home Internet uses a WI Device to provide internet over AT&T's wireless networks, with an Ethernet port and Home Wi-Fi; all connected devices share one wireless connection. It requires an eligible wireless rate plan, which may be Prepaid, and Sections 2 and 3 explain those plans. It does not support voice calling, though a landline phone plugged into the device may be able to make 911 calls, routed by network location, and you must give your address to the emergency center. The device has battery backup if charged, but phones needing external power will not work in an outage.
Supporting quotations
All devices connected to the WI Device will share the same connection to the wireless network.
AT&T Wireless Home Internet service requires that you subscribe to an eligible wireless rate plan, which may include an AT&T Prepaid rate plan.
AT&T Wireless Home Internet Service does not support voice calling. However, a landline phone plugged into the available RJ11 jack on the back of the WI Device may be able to make Emergency 911 calls.
Account & Service Control · Restriction or exception
AT&T Internet Air makes "absolutely no commitment" on speed and generally has no static IPs
AT&T Internet Air is fixed wireless high-speed internet over AT&T's mobile network. Its speed depends heavily on the gateway's connection to that network, 5G availability may depend on location and equipment position, and unless your plan terms or order confirmation say otherwise AT&T makes absolutely no commitment about the speeds it will achieve at your location. Static IP addresses are not standard, so hosting, cameras or game servers needing them may not work.
Supporting quotations
refers to a wireless high-speed internet access service that offers you a capability for acquiring or retrieving information from;
Unless otherwise specified in your plan terms or order confirmation, AT&T makes absolutely no commitment with respect to the speeds AT&T Internet Air will be able to achieve in a particular location.
Static IP addresses are not a standard part of the AT&T Internet Air Service.
Qualifications & exceptions
Speed commitments may exist only in your plan terms or order confirmation.
Account & Service Control · Restriction or exception
Internet Air eligibility depends on fluctuating network capacity; you may not be able to reactivate after cancelling
To qualify for AT&T Internet Air you must live in an eligible area when you buy it. Service areas depend on local mobile network coverage and capacity and change over time, so if service is cancelled or terminated you may not be able to reactivate if your location is no longer eligible. It requires a wireless Wi-Fi Gateway with an activated AT&T SIM card.
Supporting quotations
because network capacity fluctuates, service areas for AT&T Internet Air are subject to change over time. If your AT&T Internet Air service is cancelled or terminated, you may not qualify to reactivate the Service if your location is deemed no longer eligible.
Account & Service Control · Restriction or exception
Internet Air works only at its address; moving equipment without consent lets AT&T terminate without notice
You may not use AT&T Internet Air at any address other than your designated service address or move its equipment elsewhere. If you move homes you must cancel and return the equipment. If you move the equipment without calling 800.288.2020 to cancel, service is not cancelled and charges continue; and if you move it without AT&T's express written consent, the service may not work and AT&T may, in its sole discretion, terminate it without notice. You remain responsible for charges until cancellation or termination and for returning the equipment. The service includes listed AT&T Equipment.
Supporting quotations
If you are moving to a new residence, you must cancel your AT&T Internet Air service and return the AT&T Equipment.
the service may not operate as intended; and
we have the right, in our sole discretion, to terminate your AT&T Internet Air service without notice.
You will remain responsible for any Service charges until your Service is cancelled or terminated. You will also remain responsible for returning the AT&T Equipment.
Your AT&T Internet Air Service will include the following AT&T Equipment:
Account & Service Control · Restriction or exception
Internet Air gateway placement is your job; poor placement degrades service and AT&T is not responsible
AT&T Internet Air includes an indoor-only Wi-Fi Gateway required for service, with battery backup recommended. You should install and activate it using the setup guide and tools, including the Smart Home Manager app, possibly near a window facing the nearest tower. Not following the guide or poor placement may degrade speed, bandwidth, latency or reliability, as may relocating the gateway later, and AT&T is not responsible for that. You may not move the equipment outside your registered service location; doing so without contacting AT&T may cause failure or termination, and charges continue until service is cancelled or terminated.
Supporting quotations
A WG is designed exclusively for use indoors and has a power cord that plugs into a common electrical outlet. A battery backup is recommended in case of a power outage.
AT&T is not responsible for any interruption or degradation of Service as a result of the AT&T Equipment being installed in a less than optimal location.
If you require the AT&T Equipment to be moved while you continue to receive the Service, you must contact AT&T. Failure to do so may result in a failure of the Service and/or in AT&T’s termination of your Service.
Account & Service Control · Restriction or exception
Return the Internet Air gateway within 21 days; during congestion Internet Air may be deprioritized or throttled
When Internet Air ends, AT&T still owns the WG, which you must return undamaged within 21 calendar days or pay an equipment non-return fee under the Internet Fee Schedule. Beyond general Wireless Home Internet limits, Internet Air is subject to local congestion from heavy data use near the serving tower and signal blockage by buildings or other objects. During heavy congestion AT&T may temporarily prioritize services most affected by congestion and temporarily de-prioritize or throttle services it deems likely to contribute to it.
Supporting quotations
Upon termination of your Service for any reason, AT&T will remain the owner of the WG, and you must return the WG, undamaged, within 21 calendar days to AT&T. If the WG is not returned within 21 calendar days, or is returned damaged, you will be charged an equipment non-return fee.
In addition to the standard service availability and limitations faced by all Wireless Home Internet Services, AT&T Internet Air Service is subject to the following additional service limitations and/or Capacity Limitations:
Local congestion caused by the use of network capacity by high numbers of users simultaneously using data intensive applications in the vicinity of the cell tower serving the Service address;
blockage of the signal between the Service address and the cell tower (caused by artificial objects – building, barn, etc.);
In order to ensure the best quality of service for all customers using the mobility network, during times of heavy network congestion AT&T may:
temporarily prioritize services that may be most severely impacted by congestion; and/or
temporarily de-prioritize and/or throttle services deemed likely to contribute to heavy congestion.
Legal Rights & Agreement Rules · Context
DSL service has its own terms that override the rest of the Internet terms
"DSL Internet Service" means internet over traditional DSL technology, including services sold as AT&T High Speed Internet, High Speed Internet Direct and FastAccess DSL tiers; some services sold as AT&T High Speed Internet were Wired Internet instead, so customers unsure which applies should contact AT&T. Section 6.15 applies to DSL customers and overrides conflicting Internet terms.
Supporting quotations
“DSL Service” or “DSL Internet Service” refers to any Internet Service provided through traditional Digital Subscriber Line technology,
The terms in this Section 6.15 apply to customers purchasing and/or receiving DSL Internet Service and supersede any conflicting terms contained in the rest of these Internet Service Terms with respect to your DSL Internet Service.
Charges & Financial Obligations · Restriction or exception
Changing or ending your AT&T landline can lead AT&T to end DSL, raise its price or charge an ETF
If you change or terminate your AT&T local wireline voice service, AT&T may at its discretion terminate your DSL Service or continue it at then-current rates and terms; you agree to pay any new or higher monthly fees, and if AT&T terminates DSL it may charge applicable early termination fees. DSL is particularly subject to Capacity Limitations and Grandfathering, and if suspended or terminated AT&T cannot guarantee you can restore it at that location.
Supporting quotations
If you change or terminate your AT&T local wireline voice service, we may in our discretion either terminate your DSL Service or continue to provide it at the then-current rates, terms, and conditions.
If AT&T elects to terminate your DSL Service, we reserve the right to charge any applicable early termination fees.
If DSL Internet Services are suspended or terminated at your locations for any reason, AT&T cannot guarantee that you will be able to subsequently renew or restore DSL Internet Service at that location.
Qualifications & exceptions
Applies to DSL Internet Service customers.
Account & Service Control · Permission or license
AT&T may end DSL and move you to wired internet at new rates, with at least 30 days' notice
When AT&T can provide Wired Internet at your location, it may at its discretion discontinue your DSL and offer Wired Internet at then-current rates and terms, which may differ, including bundle discounts; the conversion terms in 6.2 also apply and the new service may need different equipment. When selected, you get at least 30 days' notice by email, mail, bill message or insert, after which AT&T may disconnect or suspend service for up to 15 days. Credit card billing may not be available for AT&T High Speed Internet Direct.
Supporting quotations
When AT&T is able to provision AT&T Wired Internet Service at your location, we may, in our discretion, discontinue your DSL Service and make available to you AT&T Wired Internet Service at the then applicable rates, terms, and conditions,
When you are selected for conversion, we will provide at least thirty days’ notice of the discontinuation or suspension of your Service via email, direct mail, bill page message, or bill insert.
Credit card billing may not be available for AT&T High Speed Internet Direct.
Qualifications & exceptions
At least 30 days' notice for DSL conversions.
Account & Service Control · Context
AT&T discontinued Dial Up Internet in December 2020
As of December 2020, AT&T no longer provides Dial Up Internet service.
Supporting quotations
As of December 2020, AT&T has discontinued the provision of Dial Up Internet service.
Charges & Financial Obligations · Restriction or exception
Low-cost Access from AT&T requires a qualifying program or income, an eligible address and no recent AT&T internet debt
Access from AT&T is a program offering low-cost home internet to Qualifying Households, and its terms override conflicting Internet terms for participants. A Qualifying Household has at least one resident in a Qualifying Program (or may qualify by income), an Eligible Address where a Qualifying Home Internet Service is offered, and no outstanding AT&T Internet debt within the last six months and none under the program. AT&T may change qualifications, programs and income criteria at its sole discretion, which may vary by state; changes do not affect existing participants unless AT&T notifies them first.
Supporting quotations
“Access from AT&T” refers to AT&T’s program designed to make low-cost home internet service available to Qualifying Households
Access from AT&T is available only to Qualifying Households. A Qualifying Household refers to any individual or household with:
at least one resident who participates in a “Qualifying Program,” as that term is defined below;
with an “Eligible Address,” at which AT&T offers “Qualifying Home Internet Service,” as those terms are defined below; and
no outstanding debt for AT&T Internet Service of any kind within the last six months and no outstanding debt incurred under the Access from AT&T program.
Changes to program qualification requirements will not impact existing program participants unless we send you notice prior to any change taking effect with respect to your Account.
If your residence is not a Qualifying Household, including because your location is not an “Eligible Address,” you are not eligible for Access from AT&T.
Access from AT&T may also be available to households based on certain income thresholds.
AT&T may, in its sole discretion, modify the scope of “Qualifying Programs” for the Access from AT&T program or modify the criteria for qualifying based on income.
Qualifications & exceptions
Qualification changes do not affect existing participants without prior notice.
Not stated here
The current Qualifying Programs and income thresholds are on a linked page not supplied.
Charges & Financial Obligations · Company commitment
Access from AT&T uses DSL, wired or Internet Air at AT&T's choice, with no term commitment, deposit or basic install fee
Access from AT&T may be provided through DSL, AT&T Wired Internet or AT&T Internet Air depending on local facilities; an address is eligible for whichever qualifying service is available there, and if several are, AT&T chooses which at its sole discretion. Without an available qualifying service you cannot participate. Speed tiers and prices may change (855.220.5211), and availability and speed vary by address. Participants are generally bound by the terms of their service type, but are not required to make annual or monthly term commitments, pay a deposit to start service, or pay a basic installation fee.
Supporting quotations
Access from AT&T can be provided via either DSL Service, AT&T Wired Internet Service, or AT&T Internet Air (the “Qualifying Home Internet Service”).
If more than one Qualifying Home Internet Service is available at a particular location, Qualifying Households will be provisioned on the service of AT&T’s choosing, at AT&T’s sole discretion.
If Qualifying Home Internet Service is not available for purchase at your address, you will not be able to participate in the Access from AT&T program.
“Qualifying Speed Tiers” and prices for the Access from AT&T program are subject to change.
Service availability and speed may vary by address.
In general, you will be subject to all the terms applicable to the Service Type into which your Qualifying Home Internet Service falls. However, you will not be required to:
make any annual or monthly term commitments;
provide a deposit in order to initiate installation or activation of the Qualifying Home Internet Service; or
pay an installation fee associated with the basic installation of the Qualifying Home Internet Service.
Charges & Financial Obligations · Restriction or exception
Access from AT&T equipment depends on the service and must be returned when the program service ends
AT&T makes equipment available for Access from AT&T according to the Qualifying Home Internet Service you receive, under that service's equipment terms, and you agree to return it if and when your Access from AT&T Service ends.
Supporting quotations
You agree to return the equipment if and when your Access from AT&T Service ends.
Legal Rights & Agreement Rules · Context
Business Internet terms add to and override Sections 1 and 6 for small-business internet customers
Section 7 adds terms for Business Internet Services, including AT&T Business Fiber, AT&T Internet for Business, High Speed Internet Business Edition (and Direct), FastAccess Business DSL (and Direct) and AT&T Internet for Business On Demand. Where they conflict with Sections 1 or 6, Section 7 controls, solely for Business Internet Services. For fiber-based AT&T Internet for Business, whether you or AT&T does inside wiring work is decided when the technician surveys the job, in addition to 6.2.4.
Supporting quotations
In the event of a conflict between these terms and terms elsewhere in Sections 1 or 6 of this Agreement, the following terms will apply solely with respect to Business Internet Services.
for AT&T Internet for Business (fiber-based only), any determination of whether IW work will be provided by you or AT&T will be made at the time the installation technician is dispatched and surveys the job.
Qualifications & exceptions
Applies only to Business Internet Services.
Legal Rights & Agreement Rules · Context
FastAccess Business DSL and High Speed Internet Business Edition also follow incorporated service guides
FastAccess Business DSL and AT&T High Speed Internet Business Edition customers are also bound by those services' service guides, which are incorporated by reference at the listed AT&T URLs but were not supplied.
Supporting quotations
If you are an AT&T FastAccess Business DSL or an AT&T High Speed Internet Business Edition customer, you are also subject to the terms set forth in the service guides for these services, which are incorporated herein by reference and may be found at:
(Fast Access® Business DSL)
(AT&T High Speed Internet Business Edition)
Not stated here
The incorporated service guides were not supplied.
Charges & Financial Obligations · Restriction or exception
Cancelling a Business Internet order before service starts means reimbursing AT&T's costs
If, before the service start date, you cancel or terminate a Business Internet order or component (other than for AT&T's default), or AT&T cancels or terminates it for cause, you must reimburse AT&T for time, materials and expenses incurred before the cancellation took effect, plus resulting third-party charges.
Supporting quotations
If, before the service commencement date, either you cancel an order for or terminate any Business Internet Service or service component (other than as permitted for default by AT&T) or AT&T cancels an order for or terminates any such Service or service component for cause, you will reimburse AT&T for time, materials, and expenses incurred before the effective date of such cancellation or termination, plus any third-party charges resulting from the cancellation or termination.
Qualifications & exceptions
Applies to Business Internet Services; cancellations permitted for AT&T default are excluded.
Legal Rights & Agreement Rules · Restriction or exception
Business Internet disputes use stricter arbitration: fee coverage and bonus payments only up to $25,000
For Business Internet customers, all disputes go to binding arbitration under Section 1.3 with four changes: JAMS Comprehensive Arbitration Rules apply unless claims are valued at $25,000 or less; AT&T pays JAMS fees for arbitrations you start after complying with the informal process only if your claims are $25,000 or less; you qualify for the Alternative Payment and Attorney Premium only if your claims are $25,000 or less; and the arbitrator gives a reasoned decision only on request.
Supporting quotations
If you are a Business Internet Service customer, all disputes between us will be resolved through binding arbitration as prescribed by Section 1.3, except that (1) JAMS will apply its Comprehensive Arbitration Rules & Procedures, as modified by this section and Section 1.3, unless the claims are valued at $25,000 or less;
(2) AT&T will pay all JAMS fees listed in subsection 1.3.2.4 for arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less; (3) you are eligible for the Alternative Payment and Attorney Premium in arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less; and (4) the arbitrator will issue a reasoned decision only if you or AT&T requests it.
AT&T OneConnect bundles wireless and fiber internet in one subscription; Section 8 overrides other terms
Section 8 applies only to AT&T OneConnect, a single subscription combining wireless service from AT&T Mobility and fiber home internet from the Section 6 providers. Sections 2 and 6 also apply, except that 6.4 and 6.6 do not apply to OneConnect Home Internet and 6.3 applies only to its home internet portion; Section 8 controls in a conflict. For OneConnect, "AT&T" means AT&T's affiliated companies, "you" is the user, "rate plan" in Section 2 means your OneConnect plan, and your OneConnect agreement also includes the online OneConnect terms at purchase and app terms.
Supporting quotations
The AT&T OneConnect Service is comprised of both wireless service and fiber-based home internet service, billed as a single subscription offering.
provided that sections 6.4 and 6.6 do not apply to the AT&T OneConnect Home Internet Service and Section 6.3 applies to the AT&T Home Internet Service portion of your AT&T OneConnect Service only. In the event of a conflict between the terms in this Section 8 and other Service Terms in this Consumer Service Agreement, the terms in this Section 8 will control.
For AT&T OneConnect customers, “AT&T” and “we” mean the AT&T affiliated companies and their successors and assigns. “You” means the user of the AT&T OneConnect Service.
For customers of AT&T OneConnect Service, the phrase “rate plan” in Section 2 refers to your selected AT&T OneConnect plan,
Your AT&T OneConnect Service Agreement includes the following:
Your AT&T OneConnect Service terms and conditions found online at
Additional terms and conditions that apply to your use of AT&T apps, features and services, which are available in the app, on your Device and online at
Qualifications & exceptions
Applies only to AT&T OneConnect customers.
Not stated here
The online OneConnect plan terms were not supplied.
Charges & Financial Obligations · Restriction or exception
OneConnect is a 30-day autopay subscription counted from first payment, so the first term may be short
OneConnect and any add-ons are sold as recurring 30-day subscriptions ("Subscription Term") requiring AutoPay; add-ons may have different terms. The day your first payment is charged counts as the first full day, regardless of when you activate lines or finish installation, so the first term may be shorter than 30 days.
Supporting quotations
AT&T OneConnect Service and any selected add-on services are offered on a recurring 30-day subscription basis (“Subscription Term”) and requires enrollment in AutoPay.
As a result, the initial Subscription Term may be fewer than thirty (30) days during your first month of service.
Charges & Financial Obligations · Restriction or exception
OneConnect orders are cancelled if you do not activate a voice line and start internet setup within 7 days
OneConnect has no monthly bills. Your first payment is charged once you have both activated at least one wireless voice line and either requested a self-installation kit (if your address qualifies) or scheduled internet installation (if not). If both steps are not done within seven days of signing up, the order is cancelled and wireless service on any Devices is deactivated.
Supporting quotations
AT&T will not provide you with monthly bills. If your address is eligible for customer self-installation, your first payment will be charged to your payment method after both of the following occur:
You activate at least one wireless voice line; and
You request your AT&T Home Internet Service self-installation kit.
If your address is not eligible for customer self-installation, your first payment will be charged to your payment method after both of the following occur:
You activate at least one wireless voice line; and
You schedule the installation of your AT&T OneConnect Home Internet Service.
In either case, if both of these events have not occurred within seven (7) days after you sign up for AT&T OneConnect Services, then your order for AT&T OneConnect Services will be cancelled and Wireless Service activated on any Devices will be deactivated.
Account & Service Control · Restriction or exception
OneConnect prices include taxes and fees, notices count once posted to your account, and some extras are unavailable
The OneConnect plan price includes associated taxes and fees, though additional fees may apply per your plan or the AT&T Legal Policy Center. You manage your Account online, in the app or at 800.331.0500, and you are considered to have received notices provided through your Account, so you should review it for messages. Certain optional charges, such as Third-Party Charges, and some paid features may not be available.
Supporting quotations
The amount listed in your AT&T OneConnect plan includes associated taxes and fees.
AT&T OneConnect Service customers are considered to have received notices provided through your Account.
Certain optional charges (such as Third-Party Charges) or features that require additional charges may not be available to AT&T OneConnect customers.
Charges & Financial Obligations · Restriction or exception
OneConnect is prepaid each term; a failed payment gets a 7-day grace period before cancellation
You must pay the full OneConnect subscription charge before each Subscription Term, which gives you access for that term. If your automatic payment fails, service may continue up to seven calendar days while it is fixed; if the payment still cannot be processed after that grace period, AT&T cancels your service.
Supporting quotations
You must pay the full subscription charge for your AT&T OneConnect plan in advance of each Subscription Term. If your automatic payment method fails for your Subscription Term, your AT&T OneConnect Service may continue for up to seven calendar days from the start of the Subscription Term while the failure is addressed (a “Grace Period”).
If charges cannot be processed through your credit or debit card, or if your bank draft or electronic funds transfer is returned for insufficient funds after the Grace Period, we will cancel your Service.
Charges & Financial Obligations · Restriction or exception
OneConnect payments are nonrefundable, and a cancelled account's phone number is reassigned
Except as the Agreement expressly states, OneConnect service payments are not transferable, refundable or redeemable for cash. When your Account is cancelled, AT&T reassigns its phone number, and the number or account identifier may no longer be available to you.
Supporting quotations
Except as expressly stated in this Agreement, amounts paid for Service charges are not transferable, refundable, or redeemable for cash. When your Account is cancelled, we will re-assign the phone number associated with your Account, and that phone number and/or identification number associated with your Account may no longer be available to you.
Account & Service Control · Permission or license
A wireless or internet problem can lead AT&T to suspend or end your whole OneConnect bundle
When AT&T has a remedy, such as termination or suspension, under the wireless-specific or internet-specific parts of the Agreement, it may apply that remedy to all OneConnect services on your Account.
Supporting quotations
Where AT&T has the right to exercise a remedy (for example, termination or suspension) under a part of this Agreement specific to either Wireless Services or Internet Services, AT&T may exercise that remedy with respect to all AT&T OneConnect Services connected with your Account.
Charges & Financial Obligations · Restriction or exception
OneConnect requires autopay; cancelling autopay cancels the service at the end of the term
OneConnect requires enrollment in automatic card billing, automatic payment or electronic funds transfer under 1.9.5. You certify you own the payment method and authorize AT&T to store it and charge the monthly amount on the date shown in your online account. You can cancel the authorization online, but then your OneConnect service is cancelled at the end of the current Subscription Term.
Supporting quotations
You certify you are the owner of the payment method, authorize us to store this information, and authorize us to automatically charge the amount of your monthly Service each month on the date indicated in your online account.
If you do so, your AT&T OneConnect Service will be cancelled at the end of your current Subscription Term.
Account & Service Control · Context
OneConnect wireless includes unlimited domestic talk, text and data under the Section 2 rules
OneConnect wireless includes unlimited voice, messaging and data, subject to plan details and the Agreement. Voice lines can call and message within the plan's domestic coverage area under 2.2.1 and 2.2.2; Wi-Fi Calling needs a capable smartphone, an account with HD Voice, Wi-Fi and an eligible plan. Lines get unlimited domestic data under 2.2.3 and 2.6 (so the unlimited-data limits apply); 5G needs a compatible device and is not everywhere, and speeds vary.
Supporting quotations
The Wireless Service portion of your AT&T OneConnect Service includes unlimited voice, messaging, and data service, subject to your plan details and the terms of this Agreement.
Wi-Fi Calling requires Wi-Fi Calling-capable smartphone, AT&T OneConnect Services Account provisioned with HD Voice, Wi-Fi network, and eligible rate plan.
As described in subsection 2.2.2, wireless voice lines can send and receive unlimited Messages within your AT&T OneConnect plan’s domestic coverage area.
As described in subsections 2.2.3 and 2.6, wireless lines include access to unlimited domestic wireless data, subject to your AT&T OneConnect plan details.
Charges & Financial Obligations · Restriction or exception
OneConnect hotspot add-on renews monthly until cancelled and slows to 128 Kbps after its allowance
A hotspot data add-on can be added per eligible line after setup. It lasts until the end of the current Subscription Term, then renews monthly and is charged with the plan unless you cancel. After the high-speed hotspot allowance is used, hotspot speeds drop to at most 128 Kbps for the rest of the 30-day period, which impairs use; unused high-speed data does not carry over. It covers the U.S. only and works with smartphones and tablets, not wearables.
Supporting quotations
Add-on renews monthly thereafter and will be charged together with the applicable OneConnect monthly plan charge unless you cancel. After the high-speed data allowance on hotspot is used, hotspot data speeds are reduced to a max of 128 Kbps for rest of 30-day plan period.
Limits: Coverage in U.S. only. Compatible devices: Smartphones and tablets only. Wearables are not eligible.
Account & Service Control · Restriction or exception
OneConnect wireless is bring-your-own eSIM device only, and you must keep at least one voice line active
OneConnect wireless is available only for your own devices compatible with an embedded SIM (eSIM); you must make sure your Device is unlocked and works on AT&T's network. You must activate and keep at least one wireless voice line, or your OneConnect service is cancelled. Some plans allow data-only lines for eligible connected devices, without voice or messaging.
Supporting quotations
Wireless Services provided as part of the AT&T OneConnect Service are available only on a Bring Your Own Device (“BYOD”) basis and require a Device compatible with an embedded SIM (eSIM).
You must activate at least one wireless voice line to maintain your AT&T OneConnect Service. If wireless service is not established and maintained, your AT&T OneConnect Service will be cancelled.
Such lines are for data service only and do not include voice or messaging service.
Account & Service Control · Restriction or exception
OneConnect covers the U.S., Mexico and Canada only; other international use can get lines suspended or ended
Unless stated otherwise, OneConnect includes no international roaming or international long distance, and pay-per-use is unavailable. Unlimited data is for the U.S., Mexico and Canada only, with possible 2G off-net roaming speeds and no mobile hotspot; unlimited talk (phones only) and text (messages up to 1 MB) cover calls and messages within and between those countries. International use beyond what is included, for example outside Mexico and Canada, may lead to restrictions including suspension, cancellation or termination, and terminating a line may lose its phone number.
Supporting quotations
Unless otherwise specified below, international roaming and international long distance are not included with and pay per use is not available for AT&T OneConnect Service. UNLIMITED WIRELESS DATA: included for use in the United States, Mexico and Canada only.
Any international use of voice, text or data not included with your AT&T One Connect service per these provisions (e.g., outside of Mexico and Canada) will subject your line or your account to possible service restrictions including but not limited to service suspension, cancellation or termination.
Account & Service Control · Context
OneConnect home internet is wired service for one address, up to 1 Gbps, with no speed guarantee
OneConnect includes home internet at one eligible address where hardware is installed. It is an AT&T Wired Internet Service under 6.13.1, providing up to 1 Gbps to a single fixed residential address, and actual speeds vary and are not guaranteed.
Supporting quotations
The home internet portion of your AT&T OneConnect Service is an AT&T Wired Internet Service, as described in subsection 6.13.1, providing up to 1 Gbps speed for a single, fixed residential address (“AT&T OneConnect Home Internet Service”). Actual speeds vary and are not guaranteed.
Charges & Financial Obligations · Restriction or exception
OneConnect internet equipment stays AT&T's, cannot move without notice, and must be returned within 21 days
For OneConnect home internet, AT&T provides a Wi-Fi Gateway and possibly Wi-Fi Extenders ("Internet Equipment"), which remain AT&T's property. You may not move them to another address without notifying AT&T and confirming availability there. When OneConnect ends for any reason, you must return all Internet Equipment undamaged within 21 calendar days.
Supporting quotations
This Internet Equipment is and will remain the property of AT&T. You may not move the Internet Equipment to another address without notifying AT&T and confirming service availability.
Upon termination or cancellation of your AT&T OneConnect Service for any reason, you must return all Internet Equipment, undamaged, to AT&T within twenty-one (21) calendar days.
Legal Rights & Agreement Rules · Restriction or exception
OneConnect subscribers get no outage credits, including the 24-hour wireless outage credit, unless their plan says so
Unless your OneConnect plan states otherwise, OneConnect subscribers are not eligible for credits for wireless or internet outages, including the 24-hour outage credit in 2.17.2, and AT&T has no liability for service failures except as your rate plan provides.
Supporting quotations
Unless otherwise stated in your AT&T OneConnect plan, AT&T OneConnect Service subscribers are not eligible to receive credits for Wireless Service or Internet Service outages (including credits pursuant to Section 2.17.2). AT&T has no liability to you for Service failures except as provided in your rate plan.
Qualifications & exceptions
Applies unless your OneConnect plan states otherwise.
AT&T Build-a-Plan is a wireless subscription from AT&T Mobility; Section 9 overrides other terms
Section 9 applies only to AT&T Build-a-Plan, a wireless service sold as a subscription by AT&T Mobility LLC. Section 2 also applies, and Section 9 controls in a conflict, with other non-conflicting terms still applying. For Build-a-Plan, "AT&T" means AT&T's affiliated companies, "you" is the user, "rate plan" in Section 2 means your Build-a-Plan plan and features, and your agreement also includes the online Build-a-Plan terms at purchase and app terms.
Supporting quotations
The AT&T Build-a-Plan Service is comprised of wireless service, charged as a subscription offering. AT&T Build-a-Plan Service is provided by AT&T Mobility LLC.
In the event of a conflict between the terms in this Section 9 and other Service Terms in this Consumer Service Agreement, the terms in this Section 9 will control.
For AT&T Build-a-Plan customers, “AT&T” and “we” mean the AT&T affiliated companies and their successors and assigns. “You” means the user of the AT&T Build-a-Plan Service.
For customers of AT&T Build-a-Plan Service, the phrase “rate plan” in Section 2 refers to your selected AT&T Build-a-Plan plan and features,
Your AT&T Build-a-Plan Service Agreement includes the following:
Your AT&T Build-a-Plan Service terms and conditions found online at
Additional terms and conditions that apply to your use of AT&T apps, features and services, which are available in the app, on your Device and online at
Qualifications & exceptions
Applies only to AT&T Build-a-Plan customers.
Not stated here
The online Build-a-Plan terms were not supplied.
Charges & Financial Obligations · Restriction or exception
Build-a-Plan is a monthly autopay subscription charged at activation, plus taxes and fees, with no monthly bills
Build-a-Plan is a recurring monthly subscription requiring AutoPay, valid for one month at the plan rate plus taxes and fees and expiring at 11:59 p.m. Central on the last day; the first payment day counts as the first full day. There are no monthly bills; you check your Account online or in the app and are treated as receiving notices posted there. The first payment is charged on activation, and charges can include access, usage, feature and add-on charges, government taxes and fees, other listed fees, and surcharges AT&T keeps such as Universal Service and regulatory charges. Some optional charges, such as Third-Party Charges, may be unavailable.
Supporting quotations
AT&T Build-a-Plan Service is offered on a recurring monthly subscription basis (“Subscription Term”) and requires enrollment in AutoPay. Your AT&T Build-a-Plan plan remains valid for one month at the applicable rate, plus taxes and fees,
AT&T Build-a-Plan Service customers are considered to have received notices provided through your Account.
Your first payment will be charged to your payment method upon activation of your AT&T Build-a-Plan plan.
Certain optional charges (such as Third--Party Charges) or features that require additional charges may not be available to AT&T Build-a-Plan customers.
Charges & Financial Obligations · Restriction or exception
Build-a-Plan is prepaid each month and a failed autopay cancels the service, with no grace period stated
You must pay the full Build-a-Plan subscription charge before each Subscription Term, which gives you access for that term. If your automatic payment fails, AT&T will cancel your service; unlike OneConnect, no grace period is stated. Payments are not transferable, refundable or redeemable for cash except as the Agreement states, and a cancelled account's phone number is reassigned and may be lost. A remedy available under the wireless terms may be applied to all Build-a-Plan services on your Account.
Supporting quotations
You must pay the full subscription charge in advance of each Subscription Term. If your automatic payment method fails for your Subscription Term, we will cancel your Service.
Except as expressly stated in this Agreement, amounts paid for Service charges are not transferable, refundable, or redeemable for cash. When your Account is cancelled, we will re-assign the phone number associated with your Account, and that phone number and/or identification number associated with your Account may no longer be available to you.
Where AT&T has the right to exercise a remedy (for example, termination or suspension) under a part of this Agreement specific to Wireless Services, AT&T may exercise that remedy with respect to all AT&T Build-a-Plan Services connected with your Account.
Charges & Financial Obligations · Restriction or exception
Build-a-Plan requires autopay, and includes unlimited talk and text with allotted or unlimited data
Build-a-Plan requires automatic payment enrollment under 1.9.5; you certify you own the payment method and authorize monthly charges on the date shown online, and cancelling the authorization cancels the service at the end of the current term. The service includes unlimited voice and messaging plus either a data allotment or unlimited data, subject to plan details. Voice lines call within the plan's domestic coverage area under 2.2.1, and Wi-Fi Calling needs a capable smartphone, HD Voice, Wi-Fi and an eligible plan.
Supporting quotations
You can cancel your authorization at
If you do so, your AT&T Build-a-Plan Service will be cancelled at the end of your current Subscription Term.
Your AT&T Build-a-Plan Service includes unlimited voice and messaging, plus either an allotment of or unlimited data service, subject to your plan details and the terms of this Agreement.
Wi-Fi Calling requires Wi-Fi Calling-capable smartphone, AT&T Build-a-Plan Account provisioned with HD Voice, Wi-Fi network, and eligible rate plan.
Account & Service Control · Restriction or exception
Build-a-Plan: speeds may be cut, hotspot costs extra, and no international roaming unless your plan says so
Build-a-Plan voice lines send and receive unlimited messages within the plan's domestic area under 2.2.2. Lines get either a data allotment or unlimited domestic data under 2.2.3; hotspot data is not included but can be added at extra cost, and AT&T may reduce data speeds at any time based on your plan and/or during congestion. International data roaming is not available, and international roaming and long distance are not included unless your plan specifies otherwise. Service is bring-your-own eSIM device only, and you must make sure it is unlocked and compatible.
Supporting quotations
As described in subsection 2.2.2, wireless voice lines can send and receive unlimited Messages within your AT&T Build-a-Plan plan’s domestic coverage area.
Hotspot data is not included but can be added at an additional cost. AT&T may reduce your data throughput speeds at any time based on the terms of your data plan and/or during times of network congestion.
International data roaming is not available on AT&T Build-a-Plan plans.
Wireless Services provided as part of the AT&T Build-a-Plan Service are available only on a Bring Your Own Device (“BYOD”) basis and require a Device compatible with an embedded SIM (eSIM).
Unless otherwise specified in your plan, international roaming and international long distance are not included with the AT&T Build-a-Plan Service.
Charges & Financial Obligations · Restriction or exception
Build-a-Plan add-ons need an active subscription and are forfeited if the account is cancelled early
Build-a-Plan Add-Ons last for the period stated at purchase, expire at 11:59 p.m. Central on the last day, and count the activation day as a full day. You need an active Subscription Term to buy, use or renew them, and remaining Add-On services are forfeited if the Account is cancelled before they end. Data Add-On usage is applied before base plan data, and remaining Add-On data lasts until used or expired.
Supporting quotations
You must have an active Subscription Term to purchase, use, or renew an Add-On. If the Account is cancelled before the last day, the remaining Add-On Services will be forfeited.
When you add a data Add-On to a plan that includes a data allotment, usage will first apply to the Add-On, then to your base plan.
Legal Rights & Agreement Rules · Restriction or exception
Build-a-Plan customers get no wireless outage credits, including the 24-hour credit, unless their plan says so
Unless your Build-a-Plan plan states otherwise, you are not eligible for wireless outage credits, including the 24-hour outage credit in 2.17.2, and AT&T has no liability for service failures except as your rate plan provides.
Supporting quotations
Unless otherwise stated in your AT&T Build-a-Plan plan, customers are not eligible to receive credits for Wireless Service outages (including credits pursuant to Section 2.17.2). AT&T has no liability for Service failures except as provided in your rate plan.
Qualifications & exceptions
Applies unless your Build-a-Plan plan states otherwise.
Activating, using or paying for any AT&T service binds you to this Consumer Service Agreement
By activating, using or paying for any AT&T product or service you agree to be bound by this Consumer Service Agreement. If you do not agree, AT&T asks you to contact it immediately to cancel your order or service and return any products (att.com/contactus, or firstnet.com for FirstNet).
Supporting quotations
By activating, using, or paying for any AT&T products or services (“AT&T Service(s)” or “Service(s)”), you agree to be bound by this Consumer Service Agreement (“Agreement”).
If you don’t agree, please contact us immediately to cancel your order and/or service and return any products.
Legal Rights & Agreement Rules · Context
The Agreement flags up front that it requires individual arbitration and governs how AT&T handles your information
The opening notice asks you to read the Agreement carefully because it requires you and AT&T to resolve most disputes through an informal process, small claims court or individual arbitration rather than jury trials or class actions. It also states that the Agreement governs how AT&T handles your information, including information about your Account and your location; the detailed privacy terms are in the separate, incorporated Privacy Notice.
Supporting quotations
It requires you and AT&T to resolve most disputes through an informal process, in small claims court, or through arbitration on an individual basis rather than jury trials or class actions.
This Agreement also governs how we handle your information, including information related to your AT&T Account and your location.
Not stated here
The incorporated Privacy Notice was not supplied.
Legal Rights & Agreement Rules · Context
General Terms plus the Service Terms for each service apply, and Service Terms win in a conflict
Unless otherwise specified, "AT&T" and "we" mean the AT&T affiliated companies and their successors and assigns. The Agreement has universal General Terms and service-specific Service Terms; you are bound by the General Terms and the Service Terms for each service you buy or use. It also incorporates AT&T's Privacy Notice, its Acceptable Use Policy, any Customer Service Summary given to you, and other documents specifically referenced in the General and Service Terms. If the General Terms conflict with the applicable Service Terms, the Service Terms govern.
Supporting quotations
In this Agreement, unless otherwise specified, “AT&T” and “we” mean the AT&T affiliated companies and their successors and assigns.
You’re bound by the General Terms and the Service Terms for each AT&T Service you purchase or use. In addition, your Agreement incorporates AT&T’s Privacy Notice
any Customer Service Summary provided to you, and any other documents or terms specifically referenced in the applicable General Terms and Service Terms. In the event of a conflict between the General Terms and the applicable Service Terms, the Service Terms will govern our relationship with you.
Not stated here
The incorporated Privacy Notice, Acceptable Use Policy and Customer Service Summary were not supplied; their terms are not analyzed here.
Legal Rights & Agreement Rules · Context
Which sections apply: postpaid wireless uses Section 2; prepaid, OneConnect, Build-a-Plan and DataConnect add their own
This document is AT&T's full Consumer Service Agreement, not only wireless plan terms: postpaid wireless (including FirstNet Subscriber Paid User) follows the Wireless Service Terms in Section 2; AT&T Prepaid follows Section 3 plus Section 2; AT&T OneConnect follows Section 8 plus Sections 2 and 6; AT&T Build-a-Plan follows Section 9 plus Section 2; DataConnect/session-based plans follow Section 4 plus Section 2 (and Section 3 if prepaid); AT&T Phone and Phone - Advanced follow Section 5; home internet (Fiber, Internet, Internet Air, Fixed Wireless, DSL) follows Section 6, plus applicable parts of Section 2 when delivered over the wireless network; and small-business Business Internet follows Section 7 plus Section 6. The General Terms in Section 1 apply to all.
Supporting quotations
Please use these links to view the Service Terms for each specific Service:
If you have postpaid AT&T Wireless service (including FirstNet Subscriber Paid User service), your Wireless Service Terms are in
If you have AT&T Prepaid service, you’re subject to the AT&T Prepaid Service Terms in
If you have AT&T OneConnect service, you’re subject to the AT&T OneConnect Service Terms in
If you have AT&T Build-a-Plan service, you’re subject to the AT&T Build-a-Plan Service Terms in
If you have a DataConnect/Session-based Wireless plan, you’re subject to the Service Terms in
If you’re an AT&T Phone or AT&T Phone – Advanced customer, your Service Terms are in
If you have home internet from AT&T, including AT&T Fiber, AT&T Internet, AT&T Internet Air, AT&T Fixed Wireless, or AT&T DSL service, your Service Terms are in
If your home internet service is provided via the AT&T Wireless Network, you will also be subject to the applicable sections of the Wireless Services Terms in
If you have Business Internet service (for small business), you’re subject to the Business Internet Service Terms in
Qualifications & exceptions
Each customer is bound only by the Service Terms for services they buy or use, plus the General Terms.
Security & Safeguards · Restriction or exception
Keep account details accurate; you answer for all account activity, and AT&T does not guarantee account security
You may need one or more AT&T Accounts to buy or use services, and must keep the information you provide, including contact and billing information, accurate and current. You are responsible for any activity on or through your Accounts. AT&T does not guarantee the security of your Accounts; you must keep your account information, passwords and personal information secure, and should contact AT&T immediately if you learn of unauthorized use.
Supporting quotations
You must ensure that any information you provide us in connection with your AT&T Accounts and AT&T Services, including contact information and billing information, is accurate and current.
You’re responsible for any activity that occurs on or through your AT&T Accounts. We do not guarantee the security of your AT&T Accounts. You must ensure that your Account information and password(s) for accessing your Accounts and personal information are secure. If you learn of any unauthorized use of any AT&T Account, please contact us immediately.
Legal Rights & Agreement Rules · Restriction or exception
Lawyers in arbitration certify claims are not frivolous and can be sanctioned
Any lawyer representing a party in the arbitration certifies compliance with Federal Rule of Civil Procedure 11(b), including that the claim and relief sought are not frivolous or brought for an improper purpose. The arbitrator may impose any sanctions allowed under the JAMS Rules, Rule 11 or applicable federal or state law against represented parties and their lawyers.
Supporting quotations
you and AT&T agree that any lawyer representing a party in arbitration certifies that they’re complying with the requirements of Federal Rule of Civil Procedure 11(b).
The arbitrator may impose any sanctions allowed under the JAMS Rules, Federal Rule of Civil Procedure 11, or applicable federal or state law against any represented parties and their lawyers.
Legal Rights & Agreement Rules · Restriction or exception
Only a court decides whether a dispute must be arbitrated and whether the arbitration rules are valid
The arbitrator decides all issues except those only a court can decide: issues the arbitration provision reserves for a court; arbitrability and the existence, validity, scope or enforceability of the arbitration provision; whether a dispute can or must be arbitrated; which version of the arbitration provision applies; and whether the individual-arbitration, mass-arbitration and future-change subsections (1.3.2.6 to 1.3.2.8) were complied with or violated. Unless you and AT&T agree otherwise, actions about the applicability or enforceability of the arbitration provision go exclusively to the state and federal courts in Dallas, Texas, to the extent the law permits (Section 1.12).
Supporting quotations
The arbitrator decides all issues, except that only a court of competent jurisdiction can decide the following:
issues that this arbitration provision reserves for a court,
issues relating to arbitrability or the existence, validity, scope, or enforceability of the arbitration provision,
whether a dispute can or must be brought in arbitration,
whether this version, or a prior version, of the arbitration provision applies to a dispute, and
whether subsections 1.3.2.6, 1.3.2.7, or 1.3.2.8 have been complied with or violated.
the state and federal courts in Dallas, Texas will have exclusive jurisdiction over any disputes (except disputes brought in small claims court) that are not subject to arbitration or over any action involving the applicability or enforceability of the arbitration provision or any of its parts.
Qualifications & exceptions
Dallas, Texas forum applies unless the parties agree otherwise and to the greatest extent permitted by law.
Legal Rights & Agreement Rules · Restriction or exception
Rulings in other customers' arbitrations are not binding on yours
The arbitrator may consider rulings from arbitrations involving other customers, but an arbitrator's ruling is not binding and has no preclusive effect in proceedings involving different customers.
Supporting quotations
The arbitrator may consider rulings in other arbitrations involving different customers, but an arbitrator’s ruling will not be binding or have any preclusive effect in proceedings involving different customers.
Legal Rights & Agreement Rules · Procedure
One neutral arbitrator, a convenient location, and a hearing choice for claims of $10,000 or less
Unless you and AT&T agree otherwise, a single neutral arbitrator is chosen by a strike-and-rank process, and hearings take place somewhere reasonably convenient to you. For claims valued at $10,000 or less you may choose a documents-only arbitration or a telephone, video or in-person hearing; above $10,000 the JAMS Rules decide the right to a hearing. A hearing is required when either side seeks injunctive relief unless agreed otherwise. Settlement offer amounts may not be shown to the arbitrator until relief is decided. The arbitrator must issue a reasoned written decision and, except for the individual-relief limits in 1.3.2.6, can award the same damages and relief a court could.
Supporting quotations
Unless you and AT&T agree otherwise, the parties will select a single, neutral arbitrator through a strike-and-rank process.
Unless you and AT&T agree otherwise, any arbitration hearings will take place in a location reasonably convenient to you.
If your claim is valued at $10,000 or less, you may choose whether the arbitration will be conducted solely based on documents submitted to the arbitrator or through a telephonic, videoconference, or in-person hearing under the JAMS Rules. If your claim is valued at more than $10,000, the right to a hearing will be determined by the JAMS Rules.
Unless you and AT&T agree otherwise, a hearing is required if you or we are seeking injunctive relief.
During the arbitration, the amount of any settlement offers must not be disclosed to the arbitrator until after the arbitrator determines the relief, if any, to which you or AT&T is entitled.
Except as provided in subsection 1.3.2.6 below, the arbitrator can award the same damages and relief that a court can award under applicable law.
Qualifications & exceptions
Hearing choice belongs to you only for claims valued at $10,000 or less.
Relief is limited to the individual claimant under 1.3.2.6.
Legal Rights & Agreement Rules · Company commitment
AT&T pays arbitration fees for its own cases and for your claims of $75,000 or less if you followed the informal process
AT&T pays all JAMS filing, administration, case-management, hearing and arbitrator fees when it starts an arbitration. When you start arbitration of claims valued at $75,000 or less, AT&T pays those fees as long as there is no dispute that you fully complied with the informal dispute process; it pays the filing fee to JAMS on your written request to the Notice Address, or asks JAMS to reimburse you if you had to pay it. If the arbitrator finds your claim or requested relief frivolous or brought for an improper purpose under Rule 11(b) standards, the JAMS fee schedule governs all fees. For AT&T Phone for Business and Business Internet customers, AT&T pays these fees for arbitrations you start only if your claims are valued at $25,000 or less.
Supporting quotations
We will pay all JAMS filing, administration, case-management, hearing, and arbitrator fees if we initiate an arbitration.
If you initiate arbitration of claims valued at $75,000 or less, we will pay those fees, so long as there is no dispute that you have fully complied with the requirements in subsection 1.3.2.2.
If, however, the arbitrator finds that your claim or request for relief is frivolous or brought for an improper purpose (applying Federal Rule of Civil Procedure 11(b) standards), then the allocation and payment of all fees will be governed by the JAMS fee schedule.
(2) AT&T will pay all JAMS fees listed in subsection 1.3.2.4 for arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less; (3) you are eligible for the Alternative Payment and Attorney Premium in arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less
(2) AT&T will pay all JAMS fees listed in subsection 1.3.2.4 for arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less; (3) you are eligible for the Alternative Payment and Attorney Premium in arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less
Qualifications & exceptions
Your claims must be valued at $75,000 or less ($25,000 or less for AT&T Phone for Business and Business Internet customers).
No dispute may exist that you fully complied with subsection 1.3.2.2.
A frivolous or improper-purpose finding shifts fees to the JAMS fee schedule.
Above $75,000 the Agreement does not state who pays when you start the arbitration.
Legal Rights & Agreement Rules · Company commitment
Beat AT&T's last settlement offer and you get at least $10,000 plus double attorney fees
If you fully complied with the informal dispute process and the arbitrator awards you more on the merits (not counting attorneys' fees, costs and expenses) than AT&T's last written settlement offer made before the record closed, AT&T will pay you the award or $10,000, whichever is greater (the Alternative Payment), and pay your attorney, if any, twice the reasonable attorneys' fees plus reasonable expenses including expert fees (the Attorney Premium). If AT&T made no written settlement offer before the record closed and you are awarded any relief on the merits, AT&T pays both. Either party may ask the arbitrator within 14 days of the merits ruling to resolve disputes over these payments. For AT&T Phone for Business and Business Internet customers, eligibility applies only when your claims are valued at $25,000 or less.
Supporting quotations
If you fully complied with subsection 1.3.2.2, and the arbitrator awards you more relief on the merits (not counting attorneys’ fees, costs, and expenses) than the value of our last written settlement offer made before the arbitration record closes, then we will:
pay you the amount of the award or $10,000, whichever is greater (the “Alternative Payment”); and
pay the attorney you retained, if any, twice the amount of reasonable attorneys’ fees and reimburse any expenses (including expert witness fees and costs) that your attorney reasonably incurs for investigating, preparing, and pursuing your claim in arbitration (the “Attorney Premium”).
If we did not make a written settlement offer before the arbitration record closes, and the arbitrator awards you any relief on the merits (not counting attorneys’ fees, costs, and expenses), we will pay the Alternative Payment and the Attorney Premium.
The arbitrator can resolve disputes regarding the payment and reimbursement of attorneys’ fees, expenses, the Alternative Payment, and the Attorney Premium if either party asks within 14 days of the arbitrator’s ruling on the merits.
(2) AT&T will pay all JAMS fees listed in subsection 1.3.2.4 for arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less; (3) you are eligible for the Alternative Payment and Attorney Premium in arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less
(2) AT&T will pay all JAMS fees listed in subsection 1.3.2.4 for arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less; (3) you are eligible for the Alternative Payment and Attorney Premium in arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less
Qualifications & exceptions
Requires full compliance with the informal dispute process (1.3.2.2).
The comparison excludes attorneys' fees, costs and expenses.
AT&T Phone for Business and Business Internet customers qualify only for claims valued at $25,000 or less.
Legal Rights & Agreement Rules · Restriction or exception
The Attorney Premium adds to any legal right to fees but cannot be doubled up
The Attorney Premium supplements any right to attorneys' fees and expenses you have under applicable law, so the arbitrator may award a larger amount if the law entitles you to it. You cannot recover both the Attorney Premium and a duplicative award of attorneys' fees or expenses.
Supporting quotations
The right to the Attorney Premium supplements any right to attorneys’ fees and expenses you may have under applicable law.
However, you may not recover both the Attorney Premium and a duplicative award of attorneys’ fees or expenses.