The October 13, 2026 policy covers Calm.com, Inc., its subsidiaries and affiliates when you use their websites, apps and other online services, contact support, engage on social media or otherwise interact with them. A product linking to a different privacy notice may have its own policy. Additional provisions apply to certain U.S. states and to the EEA, UK and Switzerland.
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last updated October 13, 2026
Your privacy is of the utmost importance to us. This Privacy Policy explains how Calm.com, Inc. and our subsidiaries and affiliates (together, "Calm", "we" or "us") collect, use, and disclose information about you when you access or use our websites, mobile applications, and other online products and services (collectively, the “Services”), and when you contact our customer service team, engage with us on social media, or otherwise interact with us. Please note that certain of our products and services may be subject to a separate privacy policy. You will know this if those services link to a different notice rather than this policy.
Additional information for residents in specific U.S. States, as well as for individuals in the EEA, UK, and Switzerland can be found at the end of this Privacy Policy.
Legal Rights & Agreement Rules · Company practice
Policy changes update the date; extra notice is conditional
Calm may change this policy and will revise its displayed date when it does. It may give additional notice in some cases; this paragraph does not promise separate notice for every change.
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We may change this Privacy Policy from time to time. If we make changes, we will revise the date at the top of the policy and, in some cases, we may provide you with additional notice.
Data Access & Collection · Company practice
Information you supply in account, purchase and other interactions
Calm may collect information when you register, use interactive features, complete forms or surveys, enter promotions, purchase, contact support or otherwise interact. It may include your name, email, linked social media details, street address and payment information.
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We may collect information when you register for an account, participate in interactive features (like submitting a meditation rating or completing a check-in), fill out a form or a survey, participate in a contest or promotion, make a purchase, communicate with us via social media sites, request customer support, or otherwise interact with us. The information you provide may include:
Personal details: your name, email address, linked social media details, and street address.
Payment details: payment information.
Inference & Profiling · Company practice
Feedback may support health-related inferences with a purpose limit
Calm may collect feedback, survey responses and other information you provide. If you describe how you feel in feedback or messages, Calm may infer health-related characteristics, but says it will process that information only consistently with the purpose for which you provided it.
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Views and opinions: feedback, survey responses, and other information included within your interactions with us or otherwise provided via the Services. Some users also provide information about how they are feeling in connection with providing feedback or other messages to us; we may infer health-related characteristics from this information but will only process it consistent with the purpose for which it was provided.
Calm may collect employment information if you sign up through one of its special initiatives. This is conditional on that signup route.
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Employment information: we may also collect employment information if you sign up through one of our special initiatives.
Data Access & Collection · Company practice
Settings, wellness goals and check-in information
Information you provide may include a password, language settings, goals, meditation experience, sleep habits, and moods and reflections during check-ins.
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Other Information You May Provide: password, language settings, goals, previous meditation experience, sleep habits, and moods and reflections you provide during check-ins.
Data Access & Collection · Company practice
Calm records how you use its content and features
When you use the services or interact with Calm, it collects usage information such as sessions used, videos viewed, content listened to and screens or features accessed.
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When you use the Services or interact with us, we collect the following information about you:
Usage information: the sessions you use, videos you view, content you listen to, screens or features you access, and other similar types of usage information.
Data Access & Collection · Company practice
Purchase and subscription transaction information
Calm collects purchase information such as the product description, price, subscription or trial expiration date, and transaction date and time.
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Transactional information: information about a purchase, such as product description, price, subscription or free trial expiration date, and time and date of the transaction.
Data Access & Collection · Company practice
Browser, device and access information
Calm collects browser and app details, access times, pages viewed, IP address and referring page, as well as hardware model, operating system, device identifiers and mobile network information.
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Log information: the web browser you use, app version, access times and dates, pages viewed, your IP address, and the page you visited before navigating to our websites.
Device information: information about the computer or mobile device you use to access the Services, including the hardware model, operating system and version, device identifiers set by your device operating system, and mobile network information.
Data Access & Collection · Company practice
Communications may be recorded
Calm may record communications, including chat messages, phone calls and video calls, for example when you use its chatbot or provide feedback or market research.
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Communications: we may record our communications including chat messages, phone, or video calls, such as when you utilize our chat-bot or provide us with feedback or market research.
Linking & Identification · Company practice
Calm generates an account identifier
When you use the services, Calm generates a user ID associated with your account.
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When you use the Services, we infer or generate the following information about you:
User ID: a user ID that we will associate with your account.
Inference & Profiling · Company practice
Calm derives location and may predict demographics and continued use
Calm derives information from data it has collected, including approximate device location from your IP address. It may guess your gender or age and use collected information to estimate whether you will continue using the services.
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Derived information: information about you based on other information we have collected. For example, like most platforms, we use your IP address to derive the approximate location of your device. We may make educated guesses about your gender or age. We may also use information we collect about you to help determine the likelihood of you continuing to use the Services in the future.
Data Access & Collection · Company practice
Third-party transactions and optional calendar integrations
Calm may obtain transaction details from third parties you use to install its app or purchase a subscription. It may also receive calendar details from third-party services you choose to integrate.
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We may also obtain information about you from other sources, including:
Transaction information: details from third-parties you use to install our app or purchase a subscription.
Calendar information: details from third-party calendar services that you choose to integrate with our services.
Linking & Identification · Company practice
Social sign-in shares information according to your settings
If you create or access a Calm account through a social media account, Calm can access information such as your name and other account details in accordance with your sharing settings at that service.
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Social media data: if you create or log into your Calm account through a social media service account, we will have access to information from that account, such as your name and other account information, in accordance with your data sharing settings on that social media service.
Data Access & Collection · Company commitment
Health-app data requires permission and is not used for health inferences
With your permission, Calm may receive information such as sleep hours and goals from a device health app, including Apple HealthKit or Google Health Connect. It says it does not infer health-related characteristics from this information and processes it only consistently with its original purpose.
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Third party health app data: with your permission, we may also receive data from your mobile device’s health app (like Apple HealthKit or Google Health Connect), including hours of sleep and sleep goals. However, we do not infer any health-related characteristics from this information and only process it consistent with the purpose for which it was originally provided.
Cross-references
contrast (model-proposed): Feedback may support health-related inferences with a purpose limit — contrast: Health-app data is received with permission and is not used for health-related inferences, while information about feelings in feedback may support those inferences. These are different data sources; both carry original-purpose processing limits, so this is a contrast in treatment rather than a contradiction.
Data Access & Collection · Company practice
Cookies and web beacons may collect information
Calm may collect information through cookies and web beacons. The linked Cookie Policy is a separate document and is not supplied as part of this analysis.
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data: we may collect information via cookies and web beacons.
Data Access & Collection · Company practice
Calm may obtain information you made public
Calm may obtain publicly available information about you from websites and online services you use, consumer research platforms or business contact databases.
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Information you make public: finally, we may obtain information you have made publicly available, including from websites and online services you use, consumer research platforms, and/or business contact databases.
Account & Service Control · User right or choice
Updating account information
You can update certain account details, including your password, name and email address, by signing in, using the Help Center or emailing support@calm.com.
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You may update certain account information (such as your password, name, and email address) by logging into your account, contacting us through our Help Center, or emailing us at support@calm.com.
Account & Service Control · User right or choice
Requests to know, access, export and correct information
Regardless of location, Calm offers rights to request more information about your data, access it including in portable form, and correct it, subject to legal limits and conditions. Submit requests to support@calm.com or through calm.com/contact using the Ask a question box. Calm may verify requests with matching information where appropriate under law and promises no discriminatory treatment for exercising rights.
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Regardless of your location, but subject to certain limits and conditions provided under law, you have the right to request to:
know more about the information we have about you;
access information we have about you (including in a portable format);
correct information we have about you;
You can exercise these rights by emailing us at support@calm.com or by submitting the request on our website at calm.com/contact (click on the box that says “Ask a question” and type your request into the pop-up window). We will not provide discriminatory treatment against anyone that exercises any of their rights.
Where appropriate under applicable law, such as with respect to requests to know, correct, or delete, we may verify your request by asking you to provide information that matches information we have on file.
Sharing & Disclosure · User right or choice
Opt out of sales, sharing and targeted advertising
Calm offers the right to request opt-out of sales, sharing and targeted advertising regardless of location, subject to legal conditions. Depending on location, available controls include calm.com/optout, the website Cookie Preferences Manager and recognized signals such as Global Privacy Control; mobile settings can limit ad tracking. A signal may apply only to the current browser or device, requiring renewed opt-out elsewhere. The California notice explains that ad tracking may count as sale, sharing or targeted advertising.
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Regardless of your location, but subject to certain limits and conditions provided under law, you have the right to request to:
opt out of “sales”, targeted advertising, or “sharing”; and
Depending on where you are located, you can opt out of use of data collected via the Services for targeted advertising, and related “sales” and “sharing,” by visiting calm.com/optout, using our Cookie Preferences Manager to disable ad trackers on our website, or by visiting our websites with a recognized universal choice signal enabled (such as the Global Privacy Control). On our mobile app, you may adjust your mobile device settings to limit ad tracking (iOS: Settings > Privacy & Security > Tracking > Allow Apps to Request to Track; Android: Settings > Google > Ads > Opt out of Ads Personalization). Please note that, depending on which opt-out preference signal you use, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out if you use a different browser or device to access the Services.
California consumers have the rights described above under the Privacy Rights section. We use cookies and similar tracking technologies, and we allow our advertising partners to use such technologies, so we can, among other things, show you ads promoting Calm on other websites and services. These activities may be considered “sales,” “sharing,” or “targeted advertising” under certain privacy laws. You can opt out of these practices by visiting calm.com/optout. We do not knowingly “sell” or “share” personal data about consumers under the age of 16.
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qualifies (model-proposed): Advertising and analytics partners track activity across services — qualifies: Users may request opt-out of sales, sharing and targeted advertising; available controls and their browser/device scope qualify the general ad-tracking practice.
Retention & Deletion · User right or choice
Deletion requests have legal retention exceptions
Regardless of location, you can request deletion, subject to legal limits and conditions and appropriate identity verification. Calm says it retains certain information when law requires or permits it, so a deletion request does not promise removal of every record.
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Regardless of your location, but subject to certain limits and conditions provided under law, you have the right to request to:
delete the information we have about you.
If you request to delete your information, please note that we retain certain information when required or permitted by law.
Where appropriate under applicable law, such as with respect to requests to know, correct, or delete, we may verify your request by asking you to provide information that matches information we have on file.
Cross-references
related (model-proposed): California retention is tied to purpose, with a legal extension — references: Deletion requests and California purpose-based retention interact: a deletion request remains subject to legally required or permitted retention, while the California commitment limits duration to necessity unless law requires longer storage. Neither promises immediate deletion of every record.
Inference & Profiling · Company practice
Sensitive-data and significant-decision profiling rights
Where relevant, users have rights to limit sensitive-data processing or opt out of profiling for decisions with legal or similarly significant effects. Calm says it does not currently engage in processing that gives rise to those opt-out rights. This is narrower than saying Calm makes no inferences or processes no sensitive data.
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Where relevant, you also have the right to limit sensitive personal data processing or opt out of profiling for decisions that produce legal or similarly significant effects. However, Calm does not currently engage in processing that gives rise to those opt-out rights.
Cross-references
qualifies (model-proposed): Calm derives location and may predict demographics and continued use — qualifies: The statement that Calm does not currently conduct processing triggering significant-decision profiling opt-outs does not deny its separately disclosed demographic and continued-use predictions; the significant-effect condition limits that statement.
Account & Service Control · Procedure
An authorized agent can submit privacy requests
You may appoint an agent to exercise the policy's rights through the same email or website request channels. Calm may require proof of authority and may still ask you to verify your identity directly.
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You can exercise these rights by emailing us at support@calm.com or by submitting the request on our website at calm.com/contact (click on the box that says “Ask a question” and type your request into the pop-up window). We will not provide discriminatory treatment against anyone that exercises any of their rights.
You may designate an authorized agent to exercise any of the rights set out in this Privacy Policy on your behalf. Authorized agents should submit requests through the same channels, but we may require proof that the person is authorized to act on your behalf and may also still ask you to verify your identity with us directly.
Legal Rights & Agreement Rules · User right or choice
Appealing a denied privacy request
If Calm denies your request, you may appeal by emailing support@calm.com. U.S. users concerned about the appeal outcome may contact their state attorney general.
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If we deny your request, you may appeal our decision by emailing support@calm.com. If you are in the U.S. and have concerns about the result of the appeal, you may contact the attorney general in the state where you reside.
Use & Processing · User right or choice
Stop promotional emails while account emails may continue
You can opt out of promotional emails using their instructions or your account contact preferences. Calm may still send non-promotional messages about your account or ongoing business relationship.
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You may opt out of receiving promotional emails from Calm by following the instructions in those emails or by logging into your account and managing your contact preferences. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Cross-references
contrast (model-proposed): Transactional and relationship messages — contrast: Stopping promotional emails does not stop all communications: non-promotional account and ongoing-relationship messages may continue, consistent with the separate transactional-message purpose.
Use & Processing · User right or choice
Push notifications require consent and can be disabled
Calm sends promotional and other mobile push notifications with your consent. You can deactivate them at any time through your device's notification settings.
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With your consent, we send promotional and other push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
Use & Processing · Context
State supplement points back to the policy's collection and disclosure rules
For residents covered by the state-law supplement, Calm points back to its listed collection and disclosure practices. Information may be sensitive under differing state definitions, including depending on conditions shared or content viewed. Its use paragraph literally points to the Collection of Information section for purposes; it does not provide a new purpose list. This analysis does not silently replace that reference with a different section.
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This section applies to residents of U.S. states that have enacted privacy laws granting consumer privacy rights. If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Kentucky, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Nevada, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have some or all of the rights described in this section, depending on the laws applicable in your state. This section supplements the information provided elsewhere in this Privacy Policy and is intended to help satisfy our disclosure obligations under applicable U.S. state privacy laws, including those listed above and any other substantially similar laws that may apply.
Collection of personal information. Calm may collect the personal information described in the Collection of Information section above. Please note that some of this personal information may be considered sensitive under your state’s legal definition which can vary across different states. The personal information we may collect depending on the conditions you share with us and the Calm content you choose to view.
Use of personal information. Calm may collect, use, or disclose personal information about US state residents for purposes listed in the Collection of Information section of our Privacy Policy.
Disclosure of personal information. We may disclose your personal information to the categories of service providers and third parties identified in the Disclosure of Information section of this Privacy Policy, and in ways that are described in that section.
Legal Rights & Agreement Rules · Company commitment
State requests follow legal deadlines and exceptions
Calm generally offers its baseline privacy rights regardless of location, with possible additional state rights. It directs requests through the earlier contact methods or specific state instructions and promises a response to verifiable requests within the deadline under applicable law, subject to the referenced exceptions. This paragraph gives no single numerical response deadline.
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Your privacy rights. We generally provide the privacy rights described in the Privacy Rights section above to you regardless of your location. Your state may afford you additional privacy rights as noted below. To exercise your right, see the contact information in the Exercising Your Rights section above or follow the instructions below for specific state rights. We will respond to your verifiable request within the time limit afforded under applicable law. Exceptions may still apply as described in the Exercising Your Rights section above.
Sharing & Disclosure · User right or choice
Colorado, Connecticut, Virginia and Utah opt-out rights
Residents of these four states have rights to opt out of targeted advertising and sales. Calm directs them to its rights controls, including calm.com/optout, cookie preferences and recognized choice signals where applicable, and device settings for mobile tracking. Signals may be browser- or device-specific, so a different browser or device may require renewed opt-out.
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Residents of Colorado, Connecticut, Virginia, and Utah have the right to opt out of targeted advertising and sales. If you are a resident of these states, to opt out, see the “Exercising Your Rights” section above.
Depending on where you are located, you can opt out of use of data collected via the Services for targeted advertising, and related “sales” and “sharing,” by visiting calm.com/optout, using our Cookie Preferences Manager to disable ad trackers on our website, or by visiting our websites with a recognized universal choice signal enabled (such as the Global Privacy Control). On our mobile app, you may adjust your mobile device settings to limit ad tracking (iOS: Settings > Privacy & Security > Tracking > Allow Apps to Request to Track; Android: Settings > Google > Ads > Opt out of Ads Personalization). Please note that, depending on which opt-out preference signal you use, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out if you use a different browser or device to access the Services.
Sharing & Disclosure · Company practice
State ad disclosures: identifiers, sensitive data and sale limits
The state supplement notes Nevada's limited sale opt-out and says Calm sells or shares identifiers and electronic network activity with ad partners, including social platforms, for ads elsewhere. Sensitive-data sale or sharing requires consent; Calm says it does not sell sensitive data, including consumer health data, for residents of states prohibiting it, including Maryland. The general under-18 targeted-ad and sale restriction also applies. Use the rights controls to opt out; some signals apply only to a browser or device.
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Nevada provides its residents a limited right to opt out of the sale of personal information. We “share” and “sell” identifiers and electronic network activity with our advertising partners (including social media platforms) so our advertising partners can show ads that are targeted to your interests on other platforms; we will only “sell” or “share” your sensitive personal information with your consent, and we do not sell sensitive data (including consumer health data) of residents of states that prohibit such sales, including Maryland. To opt out, please see the Exercising Your Rights section above.
We do not knowingly process the personal data of a user for targeted advertising, or sell such data, where we know or should know the user is under 18. We apply age-appropriate design and data-minimization practices to minors’ data.
Depending on where you are located, you can opt out of use of data collected via the Services for targeted advertising, and related “sales” and “sharing,” by visiting calm.com/optout, using our Cookie Preferences Manager to disable ad trackers on our website, or by visiting our websites with a recognized universal choice signal enabled (such as the Global Privacy Control). On our mobile app, you may adjust your mobile device settings to limit ad tracking (iOS: Settings > Privacy & Security > Tracking > Allow Apps to Request to Track; Android: Settings > Google > Ads > Opt out of Ads Personalization). Please note that, depending on which opt-out preference signal you use, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out if you use a different browser or device to access the Services.
Cross-references
qualifies (model-proposed): Advertising and analytics partners track activity across services — qualifies: The state supplement qualifies advertising disclosures with consent for sensitive-data sale or sharing and no sensitive-data sales where state law prohibits them, including Maryland.
Account & Service Control · User right or choice
Colorado and Connecticut residents may appoint agents
Colorado and Connecticut residents may designate an agent; the Connecticut clause specifically includes opt-outs for targeted advertising, sale and the profiling described in the policy. Calm may require proof of authority and direct identity verification under the general agent procedure. The policy says it does not currently process data in a way that triggers the significant-decision profiling opt-out.
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Users in Colorado and Connecticut have the right to designate an agent to exercise your rights on your behalf.
Residents in Connecticut also have the right to designate another person to serve as your authorized agent to act on your behalf and opt-out of processing for targeted advertising, the sale of your data, and profiling as listed above.
You may designate an authorized agent to exercise any of the rights set out in this Privacy Policy on your behalf. Authorized agents should submit requests through the same channels, but we may require proof that the person is authorized to act on your behalf and may also still ask you to verify your identity with us directly.
Where relevant, you also have the right to limit sensitive personal data processing or opt out of profiling for decisions that produce legal or similarly significant effects. However, Calm does not currently engage in processing that gives rise to those opt-out rights.
Inference & Profiling · User right or choice
Minnesota third-party lists and conditional profiling rights
Minnesota residents may obtain a list of third parties to whom Calm disclosed personal data. Where Calm uses profiling for decisions with legal or similarly significant effects, they may question the result, learn the reason and review the personal data used. This is conditional: the general rights section says Calm does not currently engage in processing that triggers those profiling opt-out rights.
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Residents in Minnesota also have the right to obtain a list of third parties to which we have disclosed personal data, and, where we may use profiling in furtherance of decisions producing legal or similarly significant effects, to question the result, be informed of the reason, and review the personal data used.
Where relevant, you also have the right to limit sensitive personal data processing or opt out of profiling for decisions that produce legal or similarly significant effects. However, Calm does not currently engage in processing that gives rise to those opt-out rights.
Cross-references
qualifies (model-proposed): Sensitive-data and significant-decision profiling rights — qualifies: Minnesota adds a third-party recipient-list right and conditional profiling explanation/review rights, while the general statement says Calm is not currently conducting processing that triggers the profiling opt-out.
Legal Rights & Agreement Rules · Context
European section applies by place of service use
The European provisions apply when you use the services in the EEA, Switzerland or UK. Calm.com, Inc. is the controller for personal data governed by this policy. The scope is framed around use in those places, rather than merely citizenship.
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The sections below apply to you if you use the Services while in the European Economic Area, Switzerland, or the United Kingdom (collectively, “Europe”). Calm.com, Inc. is the data controller for personal data governed by this Privacy Policy.
Retention & Deletion · Company commitment
European retention is purpose-limited unless law requires longer storage
For use in the EEA, Switzerland or UK, Calm says it keeps personal data no longer than necessary for processing purposes, unless applicable law requires a longer storage period. No fixed deletion schedule is given here.
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The sections below apply to you if you use the Services while in the European Economic Area, Switzerland, or the United Kingdom (collectively, “Europe”). Calm.com, Inc. is the data controller for personal data governed by this Privacy Policy.
We retain personal data for no longer than is necessary for the purposes for which it is processed, unless applicable law requires storage for a longer period of time.
Use & Processing · User right or choice
European objection and processing-restriction rights
For use in the EEA, Switzerland or UK, and subject to legal limits and conditions, you may object to certain processing, such as direct marketing, or request restrictions in certain circumstances, such as retaining data without further processing while a claim is resolved. These supplement the policy's general privacy rights.
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The sections below apply to you if you use the Services while in the European Economic Area, Switzerland, or the United Kingdom (collectively, “Europe”). Calm.com, Inc. is the data controller for personal data governed by this Privacy Policy.
Subject to certain limits and conditions provided under law, in addition to the rights described under the Privacy Rights section above, you have the right to:
Object to certain processing (like receiving direct marketing), or request that we restrict processing in certain circumstances (like to retain but not further process pending resolution of a claim).
Cross-references
qualifies (model-proposed): Marketing messages and how to stop promotional emails — qualifies: For use in the EEA, Switzerland or UK, legally qualified objection and restriction rights supplement the general marketing practice and promotional-email controls.
Use & Processing · User right or choice
European consent withdrawal and controller-to-controller transfer
Subject to legal limits and conditions, users of the services in the EEA, Switzerland or UK may withdraw consent and request that Calm transfer certain data to another controller. The transfer right is stated for certain data, not every record without conditions.
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The sections below apply to you if you use the Services while in the European Economic Area, Switzerland, or the United Kingdom (collectively, “Europe”). Calm.com, Inc. is the data controller for personal data governed by this Privacy Policy.
Subject to certain limits and conditions provided under law, in addition to the rights described under the Privacy Rights section above, you have the right to:
Withdraw any consent you have provided.
Request that Calm transfer certain data to another data controller.
Legal Rights & Agreement Rules · User right or choice
European complaints to supervisory authorities
Subject to legal limits and conditions, users in the EEA, Switzerland or UK may complain about Calm's data-protection practices to a supervisory authority. Calm provides an EDPB directory, the Swiss FDPIC site and the UK ICO contact page. Those links provide contact routes; their external content is not supplied in this analysis.
Supporting quotations
The sections below apply to you if you use the Services while in the European Economic Area, Switzerland, or the United Kingdom (collectively, “Europe”). Calm.com, Inc. is the data controller for personal data governed by this Privacy Policy.
Subject to certain limits and conditions provided under law, in addition to the rights described under the Privacy Rights section above, you have the right to:
File a complaint regarding our data protection practices with a supervisory authority.
Contact Calm for privacy questions or rights assistance
For privacy questions, email support@calm.com. The European rights section also directs you to the contact information if you cannot exercise its rights through the services or your device.
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If you would like to exercise any of these rights and can't do so directly via the Services or your device, you may contact us as indicated below.
If you have any questions about this Privacy Policy, please contact Calm by email at support@calm.com.
Legal Rights & Agreement Rules · Procedure
European representatives can also be contacted
If you are in Europe, Calm offers representative contacts. For the EEA: The DPO Centre Europe Ltd, Alexandra House, 3 Ballsbridge Park, Dublin, D04C 7H2; +353 1 631 9460; EURep@calm.com. For the UK: The DPO Centre, 50 Liverpool Street, London, EC2M 7PY; +44 (0) 203 797 1289; ukrep@calm.com.
Supporting quotations
If you are in Europe, you may also contact our representative at:
EEA : The DPO Centre Europe Ltd, Alexandra House, 3 Ballsbridge Park, Dublin, D04C 7H2 - (+353 1 631 9460) (EURep@calm.com).
UK : The DPO Centre 50 Liverpool Street London, EC2M 7PY - (+44 (0) 203 797 1289) (ukrep@calm.com).
Use & Processing · Company practice
Operating the services and fulfilling transactions
Calm uses collected information to provide and maintain its services, debug errors, process transactions and fulfill orders. It identifies performance of its user agreement as the legal basis for these activities.
Supporting quotations
We use the information we collect as follows:
Provide and maintain the Services, including debugging to identify and repair errors (the legal basis for this processing is the performance of the user agreement between you and Calm);
Process transactions and fulfill orders (the legal basis for this processing is the performance of the user agreement between you and Calm);
Use & Processing · Company practice
Improvement, development and usage analysis
Calm uses information to improve its services, develop products and services, and analyze usage, trends and activities. It cites legitimate interests in improving and developing services and understanding users' needs and expectations.
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Improve the Services, including by developing new products and services (the legal basis for this processing is our legitimate interest in improving and developing new services, by exploring ways to further enhance our services and business);
Monitor and analyze trends, usage, and activities in connection with the Services (the legal basis for this processing is our legitimate interest in improving our Services and understanding our users’ needs and expectations);
Use & Processing · Company practice
Transactional and relationship messages
Calm uses information to send receipts, account notices, support responses and other administrative messages. It identifies its legitimate interest in providing relevant service and purchase information as the legal basis.
Supporting quotations
Send you transactional or relationship messages, such as receipts, account notifications, customer service responses, and other administrative messages (the legal basis for this processing is our legitimate interest in providing relevant information about our services, including your purchases from us);
Use & Processing · Company practice
Marketing messages and how to stop promotional emails
Calm uses information to communicate about its and others' products, services and events, request feedback, and send news, gifts or other information. It relies on legitimate interests unless applicable law requires consent, which it says it will obtain. You can stop promotional emails through their instructions or your account contact preferences, but non-promotional account and business emails may continue.
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Communicate with you about products, services, and events offered by Calm and others, request feedback, and send news, gifts, or other information we think will be of interest to you (see the “Your Choices” section below for information on how to opt out of marketing messages) (The legal basis for this processing is our legitimate interest in providing information about products and services that may be of interest to you unless applicable law requires us to obtain your consent, in which case we will do so);
You may opt out of receiving promotional emails from Calm by following the instructions in those emails or by logging into your account and managing your contact preferences. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Security & Safeguards · Company practice
Fraud prevention and protecting rights and property
Calm uses information to detect, investigate and prevent fraud or illegal activities, protect its and others' rights and property, and enforce agreements and policies. It cites legitimate interests in fraud prevention and protecting its assets, customers, employees and the public.
Supporting quotations
Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Calm and others, including to enforce our agreements and policies (the legal basis for this processing is our legitimate interest in preventing fraud and protecting and securing our assets, customers, employees and the public);
Legal Rights & Agreement Rules · Company practice
Legal and tax compliance
Calm uses information for legal compliance, including transaction records for tax filings and other compliance activities. It identifies legal obligations, including applicable tax and consumer protection law, as the basis.
Supporting quotations
Comply with the law, such as by processing transactional records for tax filings and other compliance activities (the legal basis for this processing is compliance with our legal obligations under applicable law related to, for instance, taxation, and consumer protection law);
Use & Processing · Company practice
Creating anonymous or aggregated data
Calm uses information to create anonymous or aggregated data that can no longer reasonably identify you. It cites legitimate interests in improving services, reporting to third parties, and enhancing or promoting its business.
Supporting quotations
Create anonymous or aggregated data that no longer can be reasonably used to identify you (the legal basis for this processing is our legitimate interest in creating non-personally identifiable data to help improve our services, provide reports to third parties, and otherwise enhance and promote our business);
Use & Processing · Company practice
Personalization and ads on other platforms
Calm personalizes your experience and ads elsewhere using preferences, interests and browsing behavior, citing legitimate interests unless law requires consent, which it says it obtains. Partners may convert email or phone details into ad identifiers. Calm says it does not knowingly target ads or sell personal data where it knows or should know a user is under 18; California's notice also bars knowing sale or sharing under 16. The state supplement requires consent for sensitive-data sale or sharing and excludes sensitive-data sales where state law prohibits them, including Maryland. Ad opt-outs include calm.com/optout and, depending on location, cookie preferences or recognized signals; signals may be browser/device-specific.
Supporting quotations
Personalize your online experience and the advertisements you see on other platforms based on your preferences, interests, and browsing behavior (the legal basis for this processing is our legitimate interest in improving your experience with the Services and serving advertisements more relevant to your interests, unless applicable law requires us to obtain your consent, in which case we will do so);
We allow others to provide analytics services and serve advertisements on our behalf across the web and other online services. These entities use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Services and other websites and online services, including your IP address, device identifiers, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. Calm and others may use this information to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your online activity. Some of our advertising partners enable us to convert your email address or phone number into an identifier to show ads that are more relevant to you on other platforms.
California consumers have the rights described above under the Privacy Rights section. We use cookies and similar tracking technologies, and we allow our advertising partners to use such technologies, so we can, among other things, show you ads promoting Calm on other websites and services. These activities may be considered “sales,” “sharing,” or “targeted advertising” under certain privacy laws. You can opt out of these practices by visiting calm.com/optout. We do not knowingly “sell” or “share” personal data about consumers under the age of 16.
We do not knowingly process the personal data of a user for targeted advertising, or sell such data, where we know or should know the user is under 18. We apply age-appropriate design and data-minimization practices to minors’ data.
Nevada provides its residents a limited right to opt out of the sale of personal information. We “share” and “sell” identifiers and electronic network activity with our advertising partners (including social media platforms) so our advertising partners can show ads that are targeted to your interests on other platforms; we will only “sell” or “share” your sensitive personal information with your consent, and we do not sell sensitive data (including consumer health data) of residents of states that prohibit such sales, including Maryland. To opt out, please see the Exercising Your Rights section above.
Depending on where you are located, you can opt out of use of data collected via the Services for targeted advertising, and related “sales” and “sharing,” by visiting calm.com/optout, using our Cookie Preferences Manager to disable ad trackers on our website, or by visiting our websites with a recognized universal choice signal enabled (such as the Global Privacy Control). On our mobile app, you may adjust your mobile device settings to limit ad tracking (iOS: Settings > Privacy & Security > Tracking > Allow Apps to Request to Track; Android: Settings > Google > Ads > Opt out of Ads Personalization). Please note that, depending on which opt-out preference signal you use, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out if you use a different browser or device to access the Services.
Use & Processing · Company practice
Running voluntary promotions
Calm uses information to facilitate contests, sweepstakes and promotions, citing its legitimate interest in promotional activities users may voluntarily join.
Supporting quotations
Facilitate contests, sweepstakes, and promotions (the legal basis for this processing is our legitimate interest in conducting promotional activities that our users may voluntarily decide to participate in); and
Use & Processing · Company practice
Automated vendors may help process data within stated purpose limits
Calm may use automated technology vendors to help process information for its listed purposes. This does not erase its specific health-data commitments: health-related feedback is processed consistently with the purpose for which it was supplied; health-app data is processed consistently with its original purpose and is not used to infer health-related characteristics.
Supporting quotations
We may process your information for any of the above purposes, including through the help of automated technology vendors.
Views and opinions: feedback, survey responses, and other information included within your interactions with us or otherwise provided via the Services. Some users also provide information about how they are feeling in connection with providing feedback or other messages to us; we may infer health-related characteristics from this information but will only process it consistent with the purpose for which it was provided.
Third party health app data: with your permission, we may also receive data from your mobile device’s health app (like Apple HealthKit or Google Health Connect), including hours of sleep and sleep goals. However, we do not infer any health-related characteristics from this information and only process it consistent with the purpose for which it was originally provided.
Sharing & Disclosure · Company practice
Disclosures to service providers and advertising partners
Calm may disclose information to companies and contractors providing services, including email, payments, fraud prevention, analytics and advertising. It also allows disclosures otherwise described in this policy or at collection; the list is not presented as exhaustive. The state supplement limits sensitive-data sale or sharing to consent and bars sensitive-data sales for residents where state law prohibits them, including Maryland; these limits qualify advertising-partner disclosures.
Supporting quotations
We may disclose information about you as follows and as otherwise described in this Privacy Policy or at the time of collection:
With companies and contractors that perform services for us, including email service providers, payment processors, fraud prevention vendors, analytics providers, advertising partners, and other service providers;
Nevada provides its residents a limited right to opt out of the sale of personal information. We “share” and “sell” identifiers and electronic network activity with our advertising partners (including social media platforms) so our advertising partners can show ads that are targeted to your interests on other platforms; we will only “sell” or “share” your sensitive personal information with your consent, and we do not sell sensitive data (including consumer health data) of residents of states that prohibit such sales, including Maryland. To opt out, please see the Exercising Your Rights section above.
Sharing & Disclosure · Company practice
Professional advisers receive information under confidentiality obligations
Calm may disclose information to accountants, auditors, lawyers and other outside professional advisers, subject to appropriate contractual confidentiality obligations.
Supporting quotations
To accountants, auditors, lawyers, and other outside professional advisors to Calm, subject to appropriate contractual obligations of confidentiality;
Sharing & Disclosure · Company practice
Disclosures based on legal requirements or process
Calm may disclose information if it believes disclosure accords with or is required by applicable law or legal process. Examples include court orders, subpoenas and lawful public-authority requests concerning national security or law enforcement.
Supporting quotations
If we believe disclosure is in accordance with, or required by, applicable law or legal process, including court order, subpoena, or other lawful requests by public authorities to meet national security or law enforcement requirements;
Sharing & Disclosure · Company practice
Disclosures for suspected violations, protection and legal claims
Calm may disclose information when it believes your actions conflict with agreements or policies or violate law; when necessary for criminal prevention, investigation, detection, prosecution or penalties; to protect Calm's or others' rights, property and safety; or when necessary to establish, exercise or defend legal claims.
Supporting quotations
If we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, where necessary for the purposes of prevention, investigation, detection or prosecution of criminal offenses or the execution of criminal penalties, or to protect the rights, property, and safety of Calm or others, or if it is necessary for the establishment, exercise or defense of legal claims;
Sharing & Disclosure · Company practice
Business transactions and corporate-group sharing
Calm may disclose information in connection with a merger, asset sale, financing or acquisition of all or part of its business. It may also share among Calm and current or future parents, affiliates, subsidiaries and companies under common ownership and control.
Supporting quotations
In connection with any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
Between and among Calm and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership;
Sharing & Disclosure · Company practice
A subscription sponsor may learn that you signed up
If an employer, family member or someone else provides your subscription, Calm may tell them you signed up for it. This clause describes signup information, not a general permission to send them all your activity or wellness details.
Supporting quotations
If your Calm subscription has been provided to you by someone else, like your employer or a family member who invited you to use one of their dependent subscriptions, we may inform them that you have signed up for the subscription they offered you;
Sharing & Disclosure · Company practice
Promotion partners may learn that you redeemed an offer
If your subscription comes through a third-party promotion, bundle or promotional code, Calm may tell that third party you redeemed the offer.
Supporting quotations
If your Calm subscription was obtained through a third-party promotion, such as bundled with a third-party service or offered through a promotional code distributed by that third party, we may inform them that you redeemed the offer; and
Sharing & Disclosure · Company practice
Sharing at your request or with your consent
Calm may disclose information with your consent or at your direction, such as when you use sharing features or link your Calm account to a third-party service.
Supporting quotations
With your consent or at your direction. For instance, you may choose to share actions you’ve taken through the Services using “share” or similar features or by linking your Calm account with third-party services.
Sharing & Disclosure · Company practice
Sharing data outside local data-protection obligations
Calm may disclose aggregated or other information to third parties when that information is not subject to obligations under your jurisdiction's data-protection laws. The clause does not say all aggregated information necessarily meets that condition.
Supporting quotations
We may also disclose aggregated or other information not subject to obligations under the data protection laws of your jurisdiction with third parties.
Sharing & Disclosure · Company practice
Advertising and analytics partners track activity across services
Calm allows others to provide analytics and ads on its behalf. They use cookies, beacons, device identifiers and other technologies to collect online activity and device information, including pages, time spent, clicks and conversions. Calm and others may use it for analysis, targeted ads and content, and understanding activity; some partners convert email or phone details into ad identifiers. Advertising opt-outs vary by location and platform. Calm says it does not knowingly use personal data for targeted ads or sell it when it knows or should know the user is under 18. Personalization requires consent where applicable law requires it. The state supplement permits sensitive-data sale or sharing only with consent and prohibits sensitive-data sales for residents where state law bans them, including Maryland. Recognized opt-out signals may be browser/device-specific.
Supporting quotations
We allow others to provide analytics services and serve advertisements on our behalf across the web and other online services. These entities use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Services and other websites and online services, including your IP address, device identifiers, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. Calm and others may use this information to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your online activity. Some of our advertising partners enable us to convert your email address or phone number into an identifier to show ads that are more relevant to you on other platforms.
Depending on where you are located, you can disable cookies used for advertising purposes by visiting calm.com/optout or through our Cookie Preferences Manager. Or, for more information about interest-based ads, including to use ad industry tools to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices (if you are in the EU, please visit www.youronlinechoices.eu/). Your mobile device should also include a feature that allows you to opt out of having certain information collected through apps used for behavioral advertising purposes.
We do not knowingly process the personal data of a user for targeted advertising, or sell such data, where we know or should know the user is under 18. We apply age-appropriate design and data-minimization practices to minors’ data.
Nevada provides its residents a limited right to opt out of the sale of personal information. We “share” and “sell” identifiers and electronic network activity with our advertising partners (including social media platforms) so our advertising partners can show ads that are targeted to your interests on other platforms; we will only “sell” or “share” your sensitive personal information with your consent, and we do not sell sensitive data (including consumer health data) of residents of states that prohibit such sales, including Maryland. To opt out, please see the Exercising Your Rights section above.
Depending on where you are located, you can opt out of use of data collected via the Services for targeted advertising, and related “sales” and “sharing,” by visiting calm.com/optout, using our Cookie Preferences Manager to disable ad trackers on our website, or by visiting our websites with a recognized universal choice signal enabled (such as the Global Privacy Control). On our mobile app, you may adjust your mobile device settings to limit ad tracking (iOS: Settings > Privacy & Security > Tracking > Allow Apps to Request to Track; Android: Settings > Google > Ads > Opt out of Ads Personalization). Please note that, depending on which opt-out preference signal you use, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out if you use a different browser or device to access the Services.
Personalize your online experience and the advertisements you see on other platforms based on your preferences, interests, and browsing behavior (the legal basis for this processing is our legitimate interest in improving your experience with the Services and serving advertisements more relevant to your interests, unless applicable law requires us to obtain your consent, in which case we will do so);
Use & Processing · User right or choice
Advertising opt-outs depend on location and platform
Depending on location, you can disable advertising cookies at calm.com/optout or through the Cookie Preferences Manager. Calm also points to aboutads.info/choices and, for the EU, youronlinechoices.eu for industry behavioral-advertising opt-outs. It says mobile devices should provide a setting to opt out of certain app-collected information being used for behavioral ads; it does not promise that these controls stop every collection or every advertisement. Depending on location, recognized signals such as Global Privacy Control are another option. A signal may apply only to the browser or device used, so you may need to renew it elsewhere.
Supporting quotations
Depending on where you are located, you can disable cookies used for advertising purposes by visiting calm.com/optout or through our Cookie Preferences Manager. Or, for more information about interest-based ads, including to use ad industry tools to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices (if you are in the EU, please visit www.youronlinechoices.eu/). Your mobile device should also include a feature that allows you to opt out of having certain information collected through apps used for behavioral advertising purposes.
Depending on where you are located, you can opt out of use of data collected via the Services for targeted advertising, and related “sales” and “sharing,” by visiting calm.com/optout, using our Cookie Preferences Manager to disable ad trackers on our website, or by visiting our websites with a recognized universal choice signal enabled (such as the Global Privacy Control). On our mobile app, you may adjust your mobile device settings to limit ad tracking (iOS: Settings > Privacy & Security > Tracking > Allow Apps to Request to Track; Android: Settings > Google > Ads > Opt out of Ads Personalization). Please note that, depending on which opt-out preference signal you use, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out if you use a different browser or device to access the Services.
Use & Processing · Company commitment
Under-18 advertising and sale restriction
Calm says it does not knowingly process personal data for targeted advertising or sell it where it knows or should know a user is under 18. It also says it applies age-appropriate design and data minimization to minors' data.
Supporting quotations
We do not knowingly process the personal data of a user for targeted advertising, or sell such data, where we know or should know the user is under 18. We apply age-appropriate design and data-minimization practices to minors’ data.
Cross-references
narrows (model-proposed): Personalization and ads on other platforms — narrows: The general ad-personalization practice is limited by the prohibition on knowing targeted-ad processing or sale where Calm knows or should know the user is under 18.
Sharing & Disclosure · Company practice
International processing and legally required safeguards
Calm and its providers process information in the U.S. and other countries, which may protect data differently from your home jurisdiction. Where law requires, Calm says it provides adequate transfer protection using measures such as consent, European Commission adequacy decisions or Standard Contractual Clauses. Where relevant, you may request a copy of those clauses at support@calm.com.
Supporting quotations
Calm is based in the United States and has operations there and in other countries. As a result, we and our service providers process information in countries which may not provide equivalent levels of data protection as your home jurisdiction. Where required by law, we provide adequate protection for the transfer of personal data in accordance with applicable law, such as by obtaining your consent, relying on the European Commission’s adequacy decisions, or executing Standard Contractual Clauses. Where relevant, you may request a copy of these Standard Contractual Clauses by emailing us at support@calm.com.
Data Access & Collection · Company practice
California collection disclosure covers the past twelve months
In its California Consumer Privacy Act disclosure, Calm lists information collected about California consumers in the last twelve months: identifiers, age and gender, commercial and payment information, approximate location, internet activity, audio/visual and support-call information, voluntarily provided professional, employment and education information, preferences and other submissions, and derived interests or purchasing insights. The general collection section gives further source details.
Supporting quotations
This section provides additional disclosures required by the California Consumer Privacy Act, as amended.
Please see the chart below for a list of the personal information we have collected about California consumers in the last twelve (12) months, along with our business and commercial processing purposes and categories of third parties to whom this information may be disclosed. For more details about the personal information we collect, including the categories of sources, please see the Collection of Information section above.
Identifiers, such as your name, phone number, email address, social media handle, and unique identifiers (like IP address) tied to your browser or device. Characteristics of protected classifications under state or federal law, such as gender and age. Commercial information, such as your payment information and Calm product or service purchases. Approximate geolocation data. Internet or other electronic network activity, such as browsing behavior and information about your usage and interactions with the Services. Audio, electronic, visual, or similar information, such as profile photo or personal information you may provide during customer support calls and call recordings. Professional, employment, and education information, such as information about your employer or professional background that you voluntarily provide to us. Other personal information you provide, including opinions, preferences, goals, and previous meditation experience and other personal information contained in product reviews, surveys, or communications. Inferences drawn from the above, such as product interests and purchasing insights.
Use & Processing · Company practice
California uses include operations, analysis and personalization
The California notice lists account and customer service, transactions and verification, maintenance and development, debugging, marketing and administrative messages, usage analysis, personalized content and ads, and legal or security purposes. Ad tracking may count as sale, sharing or targeted advertising, with an opt-out at calm.com/optout. The general advertising section says Calm does not knowingly target ads or sell personal data where it knows or should know a user is under 18. Personalization requires consent where law requires it. The state supplement also requires consent for sensitive-data sale or sharing and excludes sensitive-data sales for residents where state law prohibits them, including Maryland.
Supporting quotations
Perform or provide the services, such as to maintain accounts, provide customer service, process orders and transactions, and verify customer information. Improve and maintain the Services, such as by improving the Services and developing new products and services. Debug, such as to identify and repair errors and other functionality issues. Communicate with you about marketing and other relationship or transactional messages. Analyze usage, such as by monitoring trends and activities in connection with use of the Services. Personalize your online experience, such as by tailoring the content and ads you see on the Services and on other platforms based on your preferences, interests, and browsing behavior. Legal reasons, such as to help detect and protect against security incidents, or other malicious, deceptive, fraudulent, or illegal activity.
California consumers have the rights described above under the Privacy Rights section. We use cookies and similar tracking technologies, and we allow our advertising partners to use such technologies, so we can, among other things, show you ads promoting Calm on other websites and services. These activities may be considered “sales,” “sharing,” or “targeted advertising” under certain privacy laws. You can opt out of these practices by visiting calm.com/optout. We do not knowingly “sell” or “share” personal data about consumers under the age of 16.
We do not knowingly process the personal data of a user for targeted advertising, or sell such data, where we know or should know the user is under 18. We apply age-appropriate design and data-minimization practices to minors’ data.
Nevada provides its residents a limited right to opt out of the sale of personal information. We “share” and “sell” identifiers and electronic network activity with our advertising partners (including social media platforms) so our advertising partners can show ads that are targeted to your interests on other platforms; we will only “sell” or “share” your sensitive personal information with your consent, and we do not sell sensitive data (including consumer health data) of residents of states that prohibit such sales, including Maryland. To opt out, please see the Exercising Your Rights section above.
Personalize your online experience and the advertisements you see on other platforms based on your preferences, interests, and browsing behavior (the legal basis for this processing is our legitimate interest in improving your experience with the Services and serving advertisements more relevant to your interests, unless applicable law requires us to obtain your consent, in which case we will do so);
Sharing & Disclosure · Company practice
California disclosure identifies recipients and consent-based sharing
The California notice lists providers for support, fulfillment, ad measurement, communications, surveys, analytics, fraud prevention, cloud storage, debugging/logging and payments. It also lists third parties with whom you consent to share, including social media services or academic researchers, and government entities or others for legal reasons described in the disclosure section.
Supporting quotations
Companies that provide services to us, such as those that assist us with customer support, subscription and order fulfillment, advertising measurement, communications and surveys, data analytics, fraud prevention, cloud storage, bug fix management and logging, and payment processing. Third parties with whom you consent to sharing your information, such as with social media services or academic researchers. Government entities or other third parties for legal reasons, such as to comply with law or for other legal reasons as described in our Disclosure section.
Sharing & Disclosure · Company practice
California ad-tracking disclosure and the policy's additional limits
The California notice says ad tracking may constitute sale, sharing or targeted advertising, offers calm.com/optout and says Calm does not knowingly sell or share personal data of consumers under 16. The general ad section additionally bars knowing targeted-ad processing or sale where Calm knows or should know a user is under 18. The state supplement says sensitive-data sale or sharing needs consent and sensitive-data sales are prohibited for residents where state law bans them, including Maryland. Depending on location, cookie preferences and recognized choice signals also offer opt-outs; a signal may need renewal on another browser or device.
Supporting quotations
California consumers have the rights described above under the Privacy Rights section. We use cookies and similar tracking technologies, and we allow our advertising partners to use such technologies, so we can, among other things, show you ads promoting Calm on other websites and services. These activities may be considered “sales,” “sharing,” or “targeted advertising” under certain privacy laws. You can opt out of these practices by visiting calm.com/optout. We do not knowingly “sell” or “share” personal data about consumers under the age of 16.
We do not knowingly process the personal data of a user for targeted advertising, or sell such data, where we know or should know the user is under 18. We apply age-appropriate design and data-minimization practices to minors’ data.
Nevada provides its residents a limited right to opt out of the sale of personal information. We “share” and “sell” identifiers and electronic network activity with our advertising partners (including social media platforms) so our advertising partners can show ads that are targeted to your interests on other platforms; we will only “sell” or “share” your sensitive personal information with your consent, and we do not sell sensitive data (including consumer health data) of residents of states that prohibit such sales, including Maryland. To opt out, please see the Exercising Your Rights section above.
Depending on where you are located, you can opt out of use of data collected via the Services for targeted advertising, and related “sales” and “sharing,” by visiting calm.com/optout, using our Cookie Preferences Manager to disable ad trackers on our website, or by visiting our websites with a recognized universal choice signal enabled (such as the Global Privacy Control). On our mobile app, you may adjust your mobile device settings to limit ad tracking (iOS: Settings > Privacy & Security > Tracking > Allow Apps to Request to Track; Android: Settings > Google > Ads > Opt out of Ads Personalization). Please note that, depending on which opt-out preference signal you use, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out if you use a different browser or device to access the Services.
Charges & Financial Obligations · User right or choice
Financial incentives collect information and allow withdrawal
In its California notice, Calm describes incentives such as rewards for surveys or testimonials, collecting identifiers and service-experience information when you participate. You opt in through program instructions and can opt out of ongoing benefits at any time through applicable unsubscribe instructions or by contacting Calm. Extra terms may be given at signup. Calm says the information's value is reasonably related to the offer or discount; no fixed valuation or reward is specified here.
Supporting quotations
Notice of Financial Incentives: We offer various financial incentives. For example, we may provide incentives to customers who participate in a survey or provide testimonials. When you participate in a financial incentive, we collect personal information from you, such as identifiers (like your name and email address) and information about your experiences using the Services. You can opt into a financial incentive by following the sign-up or participation instructions provided, and, for any ongoing benefits, you can opt out at any time, such as by following the unsubscribe instructions in the applicable program’s terms or by contacting us. In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you sign up. The value of your personal information is reasonably related to the value of the offer or discount presented to you.
Retention & Deletion · Company commitment
California retention is tied to purpose, with a legal extension
The California notice says personal data is retained no longer than necessary for its processing purposes, unless applicable law requires longer storage. It gives no fixed duration.
Supporting quotations
We retain personal data for no longer than is necessary for the purposes for which it is processed, unless applicable law requires storage for a longer period of time.
Legal Rights & Agreement Rules · Context
State-specific rights depend on applicable law
The supplement applies to residents of states with consumer privacy-rights laws, including the 21 states named in the policy, and substantially similar applicable laws. Residents may have some or all listed rights depending on state law. Some collected information may be sensitive under varying state definitions. Calm generally offers the earlier privacy rights regardless of location, with possible additional state rights, verification and exceptions, and says it will respond within the applicable legal deadline.
Supporting quotations
This section applies to residents of U.S. states that have enacted privacy laws granting consumer privacy rights. If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Kentucky, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Nevada, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have some or all of the rights described in this section, depending on the laws applicable in your state. This section supplements the information provided elsewhere in this Privacy Policy and is intended to help satisfy our disclosure obligations under applicable U.S. state privacy laws, including those listed above and any other substantially similar laws that may apply.
Collection of personal information. Calm may collect the personal information described in the Collection of Information section above. Please note that some of this personal information may be considered sensitive under your state’s legal definition which can vary across different states. The personal information we may collect depending on the conditions you share with us and the Calm content you choose to view.
Your privacy rights. We generally provide the privacy rights described in the Privacy Rights section above to you regardless of your location. Your state may afford you additional privacy rights as noted below. To exercise your right, see the contact information in the Exercising Your Rights section above or follow the instructions below for specific state rights. We will respond to your verifiable request within the time limit afforded under applicable law. Exceptions may still apply as described in the Exercising Your Rights section above.