Account & Service Control · Restriction or exception
Signing up with an employer or organization email binds that organization and creates an Administered Account
If you sign up with an email address associated with your employer or another organization (the “Admin Entity”), you represent and warrant that you have authority to bind the Admin Entity, your use binds that organization to the Terms, and “you” and “your” then refer to both you and the Admin Entity. The account you create that way is an “Administered Account”.
Supporting quotations
If you sign up for the Service using an email address associated with your employer or another organization (“Admin Entity”), (i) you represent and warrant that you have the authority to bind the Admin Entity to these Terms; (ii) your use of the Service will bind your employer or the organization to these Terms; and (iii) “you” and “your” in these Terms will refer to both you and the Admin Entity.
The Canva account you create using an email address associated with an Admin Entity will be an “Administered Account”.
Qualifications & exceptions
Applies to sign-ups using an email address associated with an employer or other organization.
Account & Service Control · Permission or license
An Admin Entity can take control of an Administered Account and its content
At the Admin Entity’s request Canva may give the Admin Entity control of the Administered Account. If an Admin Entity controls the account, its admin may be able to access, transfer and control the account and all content and designs associated with it, change account settings such as billing settings and privacy preferences, change folder permissions, and delete the Administered Account.
Supporting quotations
at the Admin Entity’s request, Canva may:
give control of the Administered Account to the Admin Entity
the Admin Entity’s admin may be able to access, transfer and control your Administered Account and all content and designs associated with it
make changes to the Administered Account settings, such as billing settings and privacy preferences
make changes to the folder permissions
delete the Administered Account
Qualifications & exceptions
Phrased as what the admin “may be able to” do; the exact controls depend on what the Admin Entity is given.
Not stated here
The text does not list every setting an Admin Entity can change; billing settings and privacy preferences are examples.
Account & Service Control · Company commitment
Canva will make reasonable efforts to give advance notice before an Admin Entity takes over an existing account
Where an Admin Entity has requested control of an existing Administered Account, Canva will make reasonable efforts to give you advance notice so you can move your content and designs to a personal Canva account before the Admin Entity gets control. The notice is subject to your having given Canva a valid email address.
Supporting quotations
Canva will make reasonable efforts to provide you with advance notice so that you can transfer your content and designs to a personal Canva account (subject to you providing us with a valid email address) before your Admin Entity receives control over the Administered Account.
Qualifications & exceptions
Only “reasonable efforts”, not a guarantee of notice.
Applies where the Admin Entity requests control of an existing account.
Subject to your having provided a valid email address.
Not stated here
How much advance notice counts as sufficient is not stated.
Account & Service Control · Restriction or exception
Creating a team for an organization binds that organization to the Terms
Some plans can be used by teams, businesses and organizations. If you create a team on behalf of an organization or employer, you bind them to the Terms and all obligations in them. If they have not authorized you to do this, you need someone who is authorized to create the team.
Supporting quotations
If you create a team on behalf of an organization or employer, you're binding them to these Terms and all the obligations set out in them. If they haven’t authorized you to do this, you’ll need someone who is authorized to create the team.
Qualifications & exceptions
Applies to plans that can be used by teams.
Account & Service Control · Restriction or exception
Children under 13 (or the local consent age) may not use the Service except through Canva Education
Children may not access or use the Service, other than through Canva Education. A child means a person under 13, or under the minimum legal age to consent to processing of personal data in the country where the child is located. For children using Canva Education the Terms point to the Canva Education Additional Terms. When you use your Canva account to access other services such as Third Party Services, those services’ providers may set different age or service restrictions.
Supporting quotations
Children may not access or use the Service, other than through Canva Education.
a child is a person under the age of 13 (or the minimum legal age required to provide consent for processing of personal data in the country where the child is located)
different age or service restrictions may apply to those services, as set by those service providers
Qualifications & exceptions
The age threshold is 13 or the higher local minimum age to consent to personal-data processing, whichever the child’s country sets.
Children may use Canva only through Canva Education, which has its own additional terms.
Not stated here
The Canva Education Additional Terms were not supplied, so the rules for children using Canva Education are unknown.
Account & Service Control · Restriction or exception
Each person needs a unique account and you answer for activity on yours
Each person must have a unique account and you are responsible for any activity conducted on your account. You may not allow any other party to access or use the Service with your username, password or other security code.
Supporting quotations
Each person must have a unique account and you're responsible for any activity conducted on your account.
You may not allow any other party to access or use the Service with your unique username, password, or other security code.
Qualifications & exceptions
Responsibility covers any activity on your account, not only activity you personally carry out.
Account & Service Control · Company practice
Your use, content and Designs must follow the Acceptable Use Policy; Canva may remove content or end your account
Your use of the Service, your User Content and your Designs must comply with Canva’s Acceptable Use Policy. If you fail to comply with any provision of the Acceptable Use Policy or any other terms or guidelines Canva makes available for use of the Service, Canva may delete or restrict the violating User Content and/or Designs, or suspend or terminate your account with immediate effect. The Terms point to Canva’s Trust Centre for content moderation processes and complaints procedures.
Supporting quotations
Your use of the Service, your User Content, and your Designs, must comply with Canva’s
Canva may delete or otherwise restrict the violating User Content and/or Designs or suspend or terminate your account with immediate effect
For more details on our content moderation processes and complaints procedures, see our
Qualifications & exceptions
Triggered by failing to comply with any provision of the Acceptable Use Policy or other terms or guidelines Canva makes available.
The listed actions are things Canva “may” do; this section states no notice period before suspension or termination.
Not stated here
The Acceptable Use Policy and Trust Centre pages were not supplied, so what they prohibit and how complaints work is unknown.
Account & Service Control · Permission or license
A Team has an owner and administrators who can add or remove people and manage permissions and access to content
You can create or join a “Team” to collaborate with others. The creator is the “Team Owner”, and the Team Owner or another Administrator can name Administrators. Both Team Owners and Administrators can add, modify or remove people or seats and manage permissions and access to User Content and Designs. Only the Team Owner may assign a new Team Owner.
Supporting quotations
You can create or join a “Team” on Canva that allows you to collaborate with others. The creator of the Team is the “Team Owner.”
Both the Team Owners and Administrators can (i) add, modify or remove people or seats from the Team as well as manage permissions and access to User Content and Designs.
Only the Team Owner may assign a new Team Owner.
Qualifications & exceptions
Administrators are named by the Team Owner or another Administrator.
Account & Service Control · Restriction or exception
Adding someone to a Team seat, or enabling account management, carries your warranties about consent and authority
If you add a person to a seat in a Team, you represent and warrant that you or your organization have obtained all necessary consents from that person. If you enable account management services that let you manage the Teams and Users at your organization, you represent and warrant that you are authorized to do so on behalf of your Team and/or organization.
Supporting quotations
If you add a person to a seat in a Team, you represent and warrant that you or your organization have obtained all necessary consents from that person to be added.
If you enable account management services which allow you to manage the Teams and Users using Canva at your organization, you represent and warrant that you're authorized to do so on behalf of your Team and/or organization.
Account & Service Control · Permission or license
You agree Canva may contact you at any time about your subscription, billing and use of the Service
You agree that Canva may contact you at any time by email, push notifications or another method with information relevant to your subscription, billing and use of the Service.
Supporting quotations
You agree that Canva may contact you at any time by email, push notifications, or other method with information relevant to your subscription, billing, and use of the Service.
Qualifications & exceptions
The subject matter is information relevant to your subscription, billing and use of the Service; marketing communications are covered separately in section 16(h).
Account & Service Control · Company practice
If Canva reasonably decides you committed a Violation, it can remove content, suspend, terminate or ban you
If Canva, in its reasonable discretion, determines that you or your use of the Service, your User Content or your Designs violate the Terms, including the Acceptable Use Policy, the Restrictions on Use of the Service section or the Anti-discrimination section (a “Violation”), it may take one or more of these actions: delete or restrict the prohibited User Content or Designs; suspend your access; terminate and delete your account along with all Designs and User Content associated with it; permanently ban you from the Service. The section on Acceptable Use also points to Canva’s Trust Centre for content moderation processes and complaints procedures.
Supporting quotations
If Canva, in its reasonable discretion, determines that you or your use of the Service, your User Content, or your Designs violate these Terms, including but not limited to, Canva’s Acceptable Use Policy,
Canva may take one or more of the following actions: (i) delete or otherwise restrict the prohibited User Content or Designs; (ii) suspend your access to the Service; (iii) terminate and delete your account along with all Designs and User Content associated with that account (iv) permanently ban you from using the Service;
For more details on our content moderation processes and complaints procedures, see our
e. Restrictions on Use of the Service.
Qualifications & exceptions
The trigger is Canva’s determination in its reasonable discretion; it covers Acceptable Use Policy breaches and the named sections “including but not limited to”.
The listed actions are ones Canva “may” take, alone or together.
Not stated here
This clause states no notice period or appeal step before action is taken; the Trust Centre page that section 2(c) points to was not supplied.
Account & Service Control · Restriction or exception
If your account was terminated for a Violation you may not open a new Canva account without Canva’s written permission
If your account has been terminated due to a Violation, you may not create a new account on any Canva Service unless you receive Canva’s written permission.
Supporting quotations
If your account has been terminated due to a Violation, you may not create a new account on any Canva Service unless you receive Canva’s written permission.
Qualifications & exceptions
Applies only where termination was due to a Violation.
Not stated here
The text does not say how long the restriction lasts or how to ask for permission.
Account & Service Control · Procedure
Canva sends required notices to your account email or by other legally permissible means
All required notices to you will be sent to the email address associated with your account or through other legally permissible means.
Supporting quotations
All required notices to you will be sent to the email address associated with your account or through other legally permissible means.
Not stated here
What “other legally permissible means” includes is not stated.
Account & Service Control · Restriction or exception
You can publish Canva Sites; the number of free URLs and connected domains depends on your plan
You can use the Service to design and publish a website (a “Canva Site”). Users of the free offering may publish up to five Canva Sites on a free my.canva.site URL. On a paid subscription you can publish unlimited Canva Sites on a free my.canva.site URL, can purchase an unlimited number of domains, and can connect up to five of your own existing domains. Canva Education and Nonprofit subscribers can create unlimited Canva Sites and connect up to one existing domain. Each Team is allotted one free sub-domain on the my.canva.site URL. Section 3(b) separately says that a Canva Pro user collecting personal data subject to Applicable Privacy Laws through a Canva Site (or another Design type whose primary function is to collect information from end users) is one of the cases where Canva acts as the user’s data processor under the Data Processing Addendum.
Supporting quotations
You can use the Service to design and publish a website (“Canva Site”).
Users of Canva’s free offering may publish up to five (5) Canva Sites using a free my.canva.site URL.
If you're on a paid subscription, you can publish unlimited Canva Sites using a free my.canva.site URL.
You can purchase an unlimited number of domains, and if you're on a paid subscription connect up to five (5) of your own existing domains.
Canva Education and Nonprofit subscribers can create unlimited Canva Sites connect up to one (1) existing domain.
Each Team is allotted one free sub-domain on the my.canva.site URL.
through a Canva Site or other Design type where the primary functionality of the Design type is to collect information from end users
Qualifications & exceptions
Limits differ by plan: free, paid, Education or Nonprofit.
Connecting your own existing domains is stated for paid subscriptions (up to five) and for Education and Nonprofit subscribers (up to one).
Not stated here
The Education and Nonprofit sentence omits a connecting word (“create unlimited Canva Sites connect up to one existing domain”); the source does not clear up whether anything else was intended.
The text does not say how the per-Team free sub-domain relates to the per-user limits for free users.