17 of 102 cards in Charges & Financial Obligations
Charges & Financial Obligations · Company practice
You can print Designs through the Service where available; print orders may carry extra fees and taxes
You can use the Service to print your Designs, but only in certain locations. Print orders may be subject to additional fees and taxes as specified when you place a print order.
Supporting quotations
You can use the Service to print your Designs (only available in certain locations).
Print orders may be subject to additional fees and taxes as specified when you place a print order.
Qualifications & exceptions
Printing is available only in certain locations.
Fees and taxes are those specified at the time you place a print order.
Not stated here
Which locations are covered is not stated here.
Section 7 says this printing section does not apply to use of the Affinity or Cavalry Software.
Charges & Financial Obligations · Context
Print products come from Canva through print partners, or from a Marketplace Seller under a separate sale contract
Print products may be sold by Canva or, in some countries, by a third-party seller identified at checkout (a “Marketplace Seller”). If you buy from a Marketplace Seller you enter a separate sale contract with that seller, governed by the Print Marketplace Seller Terms in addition to the Terms. Products sold by Canva are provided by third-party print partners, who are responsible for completing and delivering print orders.
Supporting quotations
Print products may be sold by Canva or in some countries, a third-party seller identified at checkout ("Marketplace Seller").
By purchasing a print product from a Marketplace Seller, you’re entering into a separate sale contract with that Marketplace Seller, governed by the Print Marketplace Seller Terms (the "Marketplace Seller Terms"), in addition to these Terms.
Print products sold by Canva are provided by third-party print partners who are responsible for completing and delivering print orders.
Qualifications & exceptions
Marketplace Sellers exist only in some countries.
The Marketplace Seller sale contract is in addition to the Terms.
Not stated here
The Print Marketplace Seller Terms were not supplied; they are linked only from the policies list at the end of the page.
The text does not say which seller or partner handles personal data for an order or how that data is used.
Charges & Financial Obligations · Restriction or exception
Delivery times are estimates and Canva does not refund errors you made or a change of mind on print orders
Print orders sold by Canva can be delivered to you or picked up at a partner’s location, subject to availability in your area. Orders may be affected by circumstances outside Canva’s control, and delivery times are only estimates that Canva cannot guarantee. Canva says it is unable to provide refunds for errors you made or if you just change your mind about a print order.
Supporting quotations
You can choose to have print orders sold by Canva delivered to you or to pick it up at one of our partners’ locations (subject to availability in your area).
Print orders may be affected by circumstances outside of Canva’s control. Delivery times are only estimates which Canva cannot guarantee.
Unfortunately, we’re unable to provide refunds for errors made by you or if you just change your mind about a print order.
Qualifications & exceptions
The delivery or pick-up choice applies to print orders sold by Canva.
The no-refund statement is for your own errors and changes of mind.
Not stated here
The text does not say what remedy applies if a print order is wrong or late for reasons other than your own error.
Charges & Financial Obligations · Company commitment
Canva or a print partner may reject a print order for any reason; a rejected, already-paid order is refunded
Your print order may be accepted or rejected by Canva or a print partner for any reason, for example if the product is unavailable or there is an error. If the order is rejected after payment, the amount paid will be refunded. For a problem with a print order you can contact Canva Support, and if you submit a review of a Canva Print product, the Canva Print Review Policy applies.
Supporting quotations
Your order may be accepted or rejected by Canva or a print partner for any reason, for example, including if the product is unavailable or there is an error. If your order is rejected after payment has been made, the amount paid will be refunded.
If you have an issue with a print order, reach out to
If you submit a review for a Canva Print product, our
Qualifications & exceptions
Acceptance or rejection is at the discretion of Canva or the print partner.
The refund promise applies to an order rejected after payment has been made.
Not stated here
The Canva Print Review Policy was not supplied, and it is not in the policies list at the end of the page.
The refund timing and method are not stated.
Charges & Financial Obligations · Context
Canva offers free and paid plans and Add-Ons; pricing varies by location and the Team Owner pays for a Team
Canva offers free and paid Services. It may also offer Add-Ons, additional paid features bought on top of a paid plan, that form part of your subscription as either a one-time payment or a recurring charge. Pricing may vary by location and is based on the billing information you provide at the time of purchase. If you are on a Team, the Team Owner is billed for and responsible for paying the subscription fees.
Supporting quotations
Canva offers free and paid Services.
Canva may also offer additional paid features or functionality that can be purchased on top of your paid plan ("Add-Ons") and form part of your subscription as either a one-time payment or a recurring charge.
Pricing may vary by location and will be based on the billing information you provide us at the time of purchase.
If you're on a Team, the Team Owner will be billed for and is responsible for payment of subscription fees.
Qualifications & exceptions
Add-Ons may be one-time or recurring.
Not stated here
Plan prices and features are on a pricing page that was not supplied.
Charges & Financial Obligations · Company practice
Paid subscriptions renew automatically each billing cycle; Canva says it will notify you before renewal
If you subscribe to a paid plan, your subscription (excluding any one-time payments) automatically renews each billing cycle, for example monthly or annually. Canva says it will notify you before auto-renewal. You can cancel at any time, subject to the cancellation section, which makes cancellation effective at the end of the current billing cycle.
Supporting quotations
If you're subscribing to a paid plan your subscription (excluding any one-time payments) will automatically renew each billing cycle, for example, on a monthly or annual basis as applicable.
We'll notify you before auto-renewal of your subscription.
You can cancel your subscription at any time, subject to section (d) below.
Qualifications & exceptions
One-time payments do not auto-renew.
Cancellation is subject to section 9(d), which takes effect at the end of the current billing cycle.
Not stated here
How far ahead or by what method Canva gives the pre-renewal notice is not stated.
Charges & Financial Obligations · Company practice
Added Team seats are billed on the next Billing Date, with an email notice three days before
On a plan that lets you create a Team, Canva bills under its “Pay as You Grow” model. Seats you add are billed on your next Billing Date unless the Team Owner or an Administrator removes them before then. Three days before the Billing Date, Canva emails the billing contact for the Team account with the number of additional seats and the fees. The Billing Date is the next monthly renewal for a monthly subscription, or every 3 months after the start of an annual subscription.
Supporting quotations
If you're on a plan that enables you to create a Team, you're billed according to Canva’s “Pay as You Grow” model.
When you add seats to a Team, you will be billed for them on your next Billing Date (as defined below) unless they are removed from your Team by the Team Owner or an Administrator prior to the Billing Date.
Three (3) days prior to the Billing Date, Canva will notify via email the billing contact associated with your Canva Team account of the number of additional seats and the associated subscription fees.
The applicable “Billing Date” is as follows: (i) if you're on a monthly subscription, the date of your next monthly renewal; (ii) if you're on an annual subscription, every 3 months after the start date of your subscription.
Qualifications & exceptions
A seat removed before the Billing Date is not billed.
For annual subscriptions, seat additions are billed every 3 months, not only at the annual renewal.
Charges & Financial Obligations · Restriction or exception
No refund or credit for removing Team seats that were already paid for
You will not receive a refund or credit for removing seats from your Team that have already been paid for.
Supporting quotations
You will not receive a refund or credit for removing seats from your Team that have already been paid for.
Qualifications & exceptions
Applies to seats already paid for; seats removed before the Billing Date are not billed in the first place.
Charges & Financial Obligations · Restriction or exception
Subscription fees include all taxes unless otherwise specified; you warrant your billing address is accurate
Your subscription fees are inclusive of all taxes unless otherwise specified in an agreement with Canva, within the Service or on an applicable invoice. Tax rates are calculated from the billing information you give and the applicable rate at the time of the subscription charge. You represent and warrant that your billing address information will be current and accurate.
Supporting quotations
Your subscription fees are inclusive of all taxes unless otherwise specified in an agreement with Canva, within the Service or on an applicable invoice.
Tax rates are calculated based on the billing information you provide and the applicable tax rate at the time of your subscription charge.
You represent and warrant that information you provide to Canva about your billing address will be current and accurate.
Qualifications & exceptions
Stated for subscription fees; print orders carry their own additional fees and taxes under section 4(e).
Charges & Financial Obligations · User right or choice
You can cancel a subscription any time, effective at the end of the billing cycle, with no refund of fees already paid
You can stop using the Service or cancel your subscription and/or Add-Ons at any time through your account settings. Cancellation takes effect at the end of the then-current billing cycle, you are not entitled to a refund of fees already paid (except where required by law), and any outstanding fees become immediately due and payable.
Supporting quotations
You can stop using the Service and/or cancel your subscription and/or Add-Ons at any time via your account settings.
your subscription and/or Add-Ons will be cancelled at the end of your then-current billing cycle and you will not be entitled to a refund of any fees already paid (except where required by law) and any outstanding fees will become immediately due and payable.
Qualifications & exceptions
No refund of fees already paid, except where required by law.
Outstanding fees become due immediately on cancellation.
Not stated here
The text does not say what “outstanding fees” covers beyond fees already owed.
Charges & Financial Obligations · Company practice
Canva may offer free trials or pilots and sets who is eligible and how long they last
Canva may offer a free trial or pilot so you can try the Service. Canva reserves the right to set eligibility requirements and the duration for free trials and pilots.
Supporting quotations
Canva may offer you a free trial or pilot to allow you to try our Service. Canva reserves the right to set eligibility requirements and the duration for free trials and pilots.
Charges & Financial Obligations · Company practice
A free trial turns into a charge unless you cancel first; pilot access ends if you do not subscribe
At the end of your free trial, Canva charges the subscription fee for the next billing cycle to your nominated payment method unless you cancel before the trial ends. If you have access to a free trial or pilot, access to the features made available through it ends if you do not enter a paid subscription before the pilot period ends.
Supporting quotations
At the end of your free trial, Canva will charge the relevant subscription fee for the next billing cycle to your nominated payment method, unless you cancel your subscription prior to the end of the free trial.
your access to features made available as part of that free trial or pilot will cease if you do not enter into a paid subscription prior to the end of the pilot period.
Qualifications & exceptions
The automatic charge applies to free trials unless you cancel before the end of the trial.
Not stated here
The text does not say how or when Canva reminds you before a free trial ends; the pre-renewal notice in section 9(a) is stated for renewals.
Charges & Financial Obligations · Company practice
Canva can change prices and plans anytime; a subscriber’s increase waits for renewal or 30 days after notice
Canva reserves the right to change its prices and plans at any time. If you are on a subscription plan and Canva increases your price, the increase does not apply until your next renewal or thirty (30) days after notice, whichever is later. If you do not want to pay the increased price, you may cancel your subscription.
Supporting quotations
Canva reserves the right to change its prices and plans at any time.
If you're on a subscription plan and we increase your price, any increase in price will not apply until your next renewal or thirty (30) days after notice, whichever is later.
If you do not wish to pay the increased price, you may cancel your subscription.
Qualifications & exceptions
The delay protection is stated for a price increase on a subscription plan, not for other changes to plans.
Not stated here
How the notice is given is not stated in this section; section 16(n) separately covers notice of changes to the Terms.
Charges & Financial Obligations · Restriction or exception
Each party’s liability is capped at the greater of $100 or 12 months of your fees, with exceptions
Neither party’s aggregate cumulative liability, whether in contract, tort, negligence, strict liability or by statute, may exceed the greater of (i) $100 USD or (ii) the subscription fees you paid Canva in the twelve months before the event giving rise to the liability. The limit does not apply to liabilities arising out of your indemnification obligations or your breach of the section on restrictions on use of the Service. The Terms also say they do not exclude or limit liability arising from either party’s gross negligence, fraud or willful misconduct, and do not affect consumer rights that cannot by law be waived or limited.
Supporting quotations
In no event will either party’s aggregate cumulative liability (whether in contract, tort, negligence, strict liability in tort or by statute or otherwise) exceed the greater of (i) $100 USD or (ii) the subscription fees paid by you to Canva during the twelve-month period preceding the event or occurrence giving rise to such liability.
These limitations will not apply to liabilities arising out of your indemnification obligations or your breach of the section entitled ‘restrictions on use of the service.’
These terms do not affect consumer rights that cannot by law be waived or limited. These terms do not exclude or limit liability arising out of either party’s gross negligence, fraud or willful misconduct.
e. Restrictions on Use of the Service.
Qualifications & exceptions
Applies to both parties.
The $100 floor applies when the subscription fees paid in the twelve months before the event are lower, including when none were paid.
The exceptions listed in the cap paragraph are liabilities arising from your indemnification obligations and your breach of the restrictions section; gross negligence, fraud, willful misconduct and non-waivable consumer rights are carved out by a separate paragraph.
Not stated here
Whether state or local consumer law in the user’s place of residence changes these limits is not addressed in the text beyond the non-waivable consumer rights sentence.
Charges & Financial Obligations · Restriction or exception
Neither party is liable for consequential, indirect or punitive damages, with the same exceptions
Neither party is liable for consequential, incidental, indirect, special, exemplary or punitive damages, losses or expenses, including business interruption, lost business or lost profits, even if advised of the possibility and even if a remedy fails of its essential purpose. As with the cap, this does not apply to liabilities arising out of your indemnification obligations or your breach of the Restrictions on Use of the Service section, and the Terms say they do not limit liability for gross negligence, fraud or willful misconduct.
Supporting quotations
In no event will either party be liable for any consequential, incidental, indirect, special, exemplary or punitive damages, losses, or expenses (including but not limited to business interruption, lost business or lost profits) even if it has been advised of their possible existence and notwithstanding the failure of essential purpose of any remedy.
These limitations will not apply to liabilities arising out of your indemnification obligations or your breach of the section entitled ‘Restrictions on Use of the Service.’
These terms do not exclude or limit liability arising out of either party’s gross negligence, fraud or willful misconduct.
Qualifications & exceptions
Applies to both parties.
Charges & Financial Obligations · Restriction or exception
Termination for Canva’s default earns a prorated refund; termination for your Violation means no refund and fees due
If your subscription is terminated for cause due to Canva’s default, Canva refunds prepaid fees on a prorated basis from the termination date through the end of your then-current subscription period. If your subscription is terminated due to a Violation by you, you receive no refund and must immediately pay any outstanding fees for the remaining period of your subscription.
Supporting quotations
In the event of termination of your subscription for cause due to default by Canva, Canva will refund, on a prorated basis, any prepaid fees for the Service for the period beginning on the effective date of termination through the end of your then-current subscription.
In the event of a termination of your subscription due to a Violation by you, you will not receive any refund and will immediately pay any outstanding fees for the remaining period of your subscription.
Qualifications & exceptions
The refund is for termination for cause due to Canva’s default.
Fees for the remaining subscription period become due immediately after a termination due to your Violation.
Not stated here
The text does not say who decides whether Canva is in default, or what happens on termination for other reasons; section 9(d) covers cancellation by you.
Charges & Financial Obligations · Company commitment
If Canva discontinues the Service you pay for, it offers a similar service or a pro-rata refund
If you are on a paid subscription and Canva discontinues the Service you are using during your subscription, Canva will migrate you to, or make available, a substantially similar service provided by Canva (if available). If it cannot do so, Canva will give you a pro-rata refund of fees prepaid for the remaining subscription period.
Supporting quotations
If you're on a paid subscription and Canva discontinues the Service you're using during your subscription, Canva will migrate or make available to you a substantially similar service provided by Canva (if available) and if it’s unable to do so, Canva will provide you a pro-rata refund of fees prepaid for the remaining period of your subscription.
Qualifications & exceptions
Applies to paid subscribers when Canva discontinues the Service they are using, not to feature changes or new storage limits.
The similar-service offer applies “if available”; the refund applies if Canva cannot provide one.
Not stated here
The text does not state a remedy for a paid subscriber when a feature is removed or a limit is introduced without discontinuing the Service.