"You" covers holders, joint holders, authorized persons and business signers, bound jointly and severally
"You" includes each Authorized Person with an interest in an account reachable through the Services, the Business and the Business Signer, each person who signed the account application or other binding documents (a joint accountholder), and anyone authorized to use the account in any way. An Authorized Person is, for an individual account, anyone with an interest in or authority to transact on it, and for an entity account, each authorized signer on the signature card or anyone otherwise authorized to transact. The Business is the company that employs or is associated with an Authorized User and arranged the payment card. When "you" is more than one person on an account, such as a primary borrower and co-borrower on an auto loan, the obligations under this Agreement are joint and several where appropriate, meaning each person can be held responsible for the whole.
Supporting quotations
“You” or “your” mean each Authorized Person (as defined below) with an interest in a Capital One account which is accessible through the Services or through the Online Banking Site; the Business and the Business Signer; each person who signed the application or other binding documentation for the account with Capital One (a joint accountholder); or any person authorized to use the account in any way.
Whenever “you” is more than one person with respect to any such account or relationship (e.g. primary and coborrower for an auto loan account), the obligations and agreements applicable to you under this Agreement shall be deemed to be joint and several wherever appropriate.
“Authorized Person” means, for an individual account, each person who has an interest in or authority to transact business using such account. For an entity account, it means each person listed as an authorized signor on the signature card for such account or otherwise authorized to transact any business using such account.
“Business” means the corporation, company, partnership, association, or other business which employs an Authorized User (or with which an Authorized User is otherwise associated) and which has arranged for the issue of the Payment card to an Authorized User.
Qualifications & exceptions
Joint and several liability applies "wherever appropriate"; the Agreement does not say when it is not appropriate.
Not stated here
"Business Signer" is used but its definition is not in this section.
Account & Service Control · Context
"Accounts" include deposit, loan, card and auto accounts tied to your customer identifier, plus accounts you add
"Account" means checking, savings or other deposit accounts, loan accounts, credit cards, auto accounts and other accounts tied to your Social Security number, Tax Identification Number (including EIN) or another Capital One identifier (your "Customer Number") that are used through the Services, plus any other account you add to your online banking profile. Bank Accounts, a narrower term, are Capital One checking, savings, money market, certificate of deposit, personal loan or line of credit accounts on which you are a holder, and they are linked to your online profile automatically.
Supporting quotations
“Account” and “accounts” mean the checking, savings or other deposit accounts, loan accounts, credit cards, auto accounts, and other accounts that are tied to your Social Security number, Tax Identification Number (including EIN) or other unique identifier provided to you by Capital One (your “Customer Number”) and that are used through the Services, and any other account that you may add to your online banking profile
These accounts will be automatically linked to your Online Banking profile.
Account & Service Control · Context
On credit cards, Account Managers and Authorized Users share access but are not financially responsible
Account Users are Authorized Persons who share a credit card account with the Primary Cardholder; they include Account Managers and Authorized Users. An Account Manager has near-equal servicing capabilities to the Primary Cardholder and can do almost everything except close the account. An Authorized User shares some access to the card account. Neither an Account Manager nor an Authorized User is financially responsible for the account. Specific permissions are described in a later Account Users Permissions section.
Supporting quotations
“Account Manager” is an individual on a card account who shares near-equal servicing capabilities as the Primary Cardholder on the Primary Cardholder’s card account. They can do most everything on a card that a Primary Cardholder can except for closing the account. They are not financially responsible for the account.
“Account User(s)” are Authorized Persons who share a credit card account with a Primary Cardholder. Account User(s) include Account Managers and Authorized Users.
“Authorized User” is a term used in credit card accounts that refers to an individual who shares some access to a Primary Cardholder’s card account and is not financially responsible for the account. See Account Users Permissions below.
Qualifications & exceptions
Applies to credit card accounts.
Account & Service Control · Context
Bank Accounts link automatically; card, loan, auto and investment accounts may not and may get fewer features
The Agreement splits accounts into two groups. Bank Accounts are Capital One checking, savings, money market, CD, personal loan or line of credit accounts on which you are a holder (including joint); they are automatically linked to your Online Banking profile. Non-Bank Accounts are accounts on which you are the primary account holder, including Capital One credit card and loan accounts, auto financing and refinancing pre-qualifications and applications, Navigator Platform interactions, investment accounts and mortgages. Non-Bank Accounts may or may not be automatically linked, and for some of them you may not get the full suite of Services in the Capital One mobile app.
Supporting quotations
“Bank Accounts” mean any account that you are an account holder (including joint) on that is a Capital One checking, savings, money market, certificate of deposit, personal loan or line of credit. These accounts will be automatically linked to your Online Banking profile.
“Non-Bank Accounts” means any account that you are the primary account holder for, including but not limited to Capital One: credit card accounts; loan accounts; auto financing and refinancing pre-qualifications and applications; interactions with the Navigator Platform; investment accounts; or mortgages.
These accounts may or may not be automatically linked to your Online Banking profile, and in some cases you may not have access to the full suite of Services available through the Capital One mobile app for these accounts.
Qualifications & exceptions
Bank Accounts include joint holders; Non-Bank Accounts are defined by primary account holder status.
Not stated here
Which Non-Bank Accounts lack which Services is not specified.
Account & Service Control · Context
Auto Navigator, including a dealer's website or Capital One button, counts as part of Online Banking
The Navigator Platform is the online service for shopping for cars, estimating auto financing terms and submitting auto-financing pre-qualification requests to Capital One and/or participating lenders. It includes the Auto Navigator app or website, a car dealer's website, or a Capital One button on a dealer's website. Because the Online Banking Site is defined to include the Navigator Platform, these online banking terms reach auto shopping and pre-qualification activity through those channels.
Supporting quotations
“Navigator Platform” means the online service that allows you to shop for cars, estimate auto financing terms, and submit auto-financing pre-qualification requests to Capital One and/or its participating lenders. Navigator Platform includes the Auto Navigator mobile app or website, a car dealer’s website, or a Capital One button on a car dealer’s website.
“Online Banking” or “Online Banking Site” refers to the online platform(s) that allows you to perform the Services, including the Capital One mobile app and Navigator Platform.
Not stated here
How much of a car dealer's own website is covered beyond the Navigator service is not specified.
Account & Service Control · Context
The Primary Cardholder is financially responsible and alone can close the card account
A Primary Cardholder is the individual who opens a consumer card account and is financially responsible for it; they can add Account Users, fully service the account, redeem rewards where applicable, and close it. Authorized Users share some access but are not financially responsible. For business cards, the Business is the company that employs or is associated with an Authorized User and arranged for the payment card.
Supporting quotations
“Primary Cardholder” is an individual who opens a consumer card account and is financially responsible for the account. The Primary Cardholder can add Account Users, fully service the account, redeem rewards if applicable, and close the account.
“Authorized User” is a term used in credit card accounts that refers to an individual who shares some access to a Primary Cardholder’s card account and is not financially responsible for the account.
“Business” means the corporation, company, partnership, association, or other business which employs an Authorized User (or with which an Authorized User is otherwise associated) and which has arranged for the issue of the Payment card to an Authorized User.
Qualifications & exceptions
Primary Cardholder is defined for consumer card accounts.
Account & Service Control · Context
A Personal Account is one a natural person opens mainly for personal, family or household use
A Personal Account is any asset account established by a natural person primarily for personal, family or household purposes. The distinction matters later because some consumer protections, such as the electronic fund transfer liability limits, apply only to transfers from Personal Accounts.
Supporting quotations
“Personal Account” means any asset account established by a natural person primarily for personal, family, or household purposes.
Account & Service Control · Context
Online banking lets you manage credentials, transfer, pay bills, see balances and statements, and order checks
The Services cover everything offered through the Online Banking Site. Examples include creating and changing login credentials; transferring funds between certain accounts; paying bills through Online Bill Pay and scheduling other payments; viewing balances and account and transaction information for Capital One deposit, loan, auto loan and credit card accounts; downloading transactions; updating your address; viewing online statements, tax forms and check images; ordering statement and check copies; and reordering checks for checking accounts at a Capital One bank. These features remain subject to this Agreement and any applicable Additional Agreements, and the Services also include the site itself and the software that runs them.
Supporting quotations
This may include, without limitation, the ability to (a) create, enter, and change credentials to access and manage your Account(s) through the Online Banking Site; (b) transfer funds between certain accounts; (c) make bill payments through Online Bill Pay and schedule other payments to certain accounts;
These features are subject to this Agreement and any Additional Agreements that apply. The Services also include any portion of the Online Banking Site and any software used to operate the Services.
Account & Service Control · Company practice
Services are available around the clock, except during maintenance, security or other interruptions
Subject to the Agreement, you may use the Services 24 hours a day, seven days a week, except during scheduled or unscheduled interruptions for maintenance, security or any other reasons. Not every feature, type of information or transaction is available for all of your Capital One accounts or when accessing electronically. For some accounts, you may be sent from the Online Banking Site to another Capital One Site to reach features you cannot use directly on the Online Banking Site.
Supporting quotations
Subject to this Agreement, you may use the Services seven days a week, twenty-four hours a day, except for any scheduled or unscheduled interruptions in the Services for maintenance, security or any other reasons, as described below.
Some features, information, types of transactions or other parts of the Services may not be available for all of your Capital One accounts or when accessing the Services electronically.
For some of your accounts, you may be able to connect from the Online Banking Site to another Capital One Site relating to such accounts where you may be able to access features, information, transactions or other services pertaining to those accounts that you cannot access directly on the Online Banking Site.
“Capital One Site” means any website owned or operated by a member of the Capital One family of companies
Qualifications & exceptions
Interruptions may occur for "any other reasons", so round-the-clock availability is not a guarantee.
Not stated here
Which features are unavailable for which accounts is not specified.
Account & Service Control · Procedure
Enrolling needs an account number, SSN or TIN; without one you must call customer service
To enroll in Online Banking for certain Accounts, you need your account number, Social Security Number or Tax Identification Number. If you do not have such a number, you must contact Online Banking Customer Service at 1-877-383-4802. Additional requirements may apply depending on your accounts.
Supporting quotations
To enroll in Online Banking for certain Accounts, you will need your account number, Social Security Number, or Tax Identification Number. If you do not have such a number and are interested in enrolling, you must contact Online Banking Customer Service at 1-877-383-4802 for more information. Additional requirements may apply depending on the account(s) you have.
Not stated here
The additional account-specific requirements are not listed.
Account & Service Control · Company practice
For linked card and loan accounts you may see only a summary; other activity happens on each account's own page
Your Online Banking profile may automatically link and show summary information for linked credit card, auto loan, installment loan or other accounts. For any other information or activity on those account types you must go to that account's specific page or site. Likewise, for other Capital One accounts such as deposits or loans, information and activity require the Online Banking Site.
Supporting quotations
Your Online Banking profile may automatically link and display summary information about your linked credit card, auto loan, installment loan, or other accounts. To get any other information or conduct any activity on these account types, you must go to the specific page or site for each account.
To get any information or conduct any activity on any other accounts you may have with Capital One such as deposits or loans, you must access the Online Banking Site.
Account & Service Control · Restriction or exception
Accounts needing two or more signatures cannot use certain online transactions; non-linked accounts may be unreachable
If you have a linked joint account or another account that requires two or more signatures for withdrawals, transfers or transactions, you will not be able to perform certain transactions on it through the Services. Accounts that are not linked might not be accessible through the Services.
Supporting quotations
If you have a linked joint account or other account that requires two or more signatures to make withdrawals, transfers or transactions, you will not be able to perform certain transactions on such account using the Services. Non-linked Account(s) might not be accessible through the Services.
Not stated here
Which transactions are blocked is not specified.
Account & Service Control · Procedure
Bank enrollment needs a Capital One, N.A. deposit or loan account; eligible accounts may be linked together
For bank accounts, enrolling in Online Banking requires having opened at least one Capital One, N.A. checking, savings, money market, CD, IRA or other deposit account, or an installment loan, line of credit or other loan account, under your Customer Number. Online Bill Pay requires at least one eligible Capital One, N.A. checking account. If you have more than one eligible account, Capital One may link them, and every account for which you are an Authorized Person, including joint accounts, appears in your online banking profile. The terms for Bank Bill Pay are located in your checking account disclosures, not in this Agreement.
Supporting quotations
WHEN USING THE SERVICES TO ACCESS YOUR BANK ACCOUNT
To enroll in Online Banking for your bank account, you must have opened at least one of the following accounts under your Customer Number: a checking, savings, money market, CD, IRA or other deposit account, or an installment loan, line of credit or other loan account, offered by Capital One, N.A. The use of Online Bill Pay requires at least one eligible checking account with Capital One, N.A.
If you have more than one eligible account, we may“link” your eligible accounts together for purposes of the Services. All such accounts will appear in your online banking profile on the Online Banking Site. Any accounts for which you are an Authorized Person (including joint accounts for which you are one of multiple Authorized Persons) will appear in your online banking profile.
The Terms and Conditions that govern the use of Bank Bill Pay Terms are located in your checking account disclosures.
“Authorized Person” means, for an individual account, each person who has an interest in or authority to transact business using such account.
“Bank Bill Pay Terms” means the terms that govern when you use the Bank Bill Pay Services to pay your bills.
Qualifications & exceptions
Applies when using the Services to access a bank account.
Not stated here
The checking account disclosures containing the Bank Bill Pay terms are not supplied.
Account & Service Control · Procedure
Card enrollment requires being primary holder on an eligible account; restricted accounts may keep limited access
For credit card accounts, you must be the primary account holder on at least one eligible account that is not restricted for fraud or national security reasons. If you asked to close an account that still has a balance, or the account is in collections, suspected of fraud or otherwise restricted, you may still have Online Banking access but may be unable to perform some functions, such as requesting a balance transfer.
Supporting quotations
WHEN USING THE SERVICES TO ACCESS YOUR CREDIT CARD ACCOUNT
To enroll in Online Banking for your credit card account, you must be the primary account holder on at least one eligible account that is not restricted for fraud or national security reasons.
If you have requested that your account be closed but you still have a balance, your account is in collections, suspected of fraud, or is otherwise in a restricted status, you may still have access to Online Banking. But you may not be able to perform certain functions on your account such as request a balance transfer.
Qualifications & exceptions
Applies when using the Services to access a credit card account.
Account & Service Control · Restriction or exception
By enrolling you certify you are 18+, a U.S. resident, able to contract, and registering only your own accounts
By enrolling in Online Banking, you certify that you are 18 or older, a United States resident, legally capable of entering contracts, and that you have registered and will register only Payment Accounts in your name or in the name of a business on which you are an account holder or Authorized User. Capital One may verify any registration information you provide at any time.
Supporting quotations
By enrolling in Online Banking, you certify that you (a) are 18 or older; (b) are a United States resident; (c) are legally capable of entering into contracts; and (d) have and will only register Payment Account(s) in your name or the name of a business on which you are an account holder or Authorized User. You agree that Capital One may at any time verify any registration information you provide.
Qualifications & exceptions
These certifications appear under the credit card enrollment heading; whether they also apply to bank-only enrollment is not stated.
Account & Service Control · Restriction or exception
Enrolling for a Business means warranting you have authority to bind it and will use accounts consistently with it
If you enroll to use Online Banking for a Business, you also represent and warrant that you have authority to enter the Agreement for the Business and yourself, authority to give required authorizations on behalf of both, and that you will use the Payment Accounts consistently with your obligations to and agreements with the Business. The Business is the company that employs or is associated with an Authorized User and arranged for the payment card.
Supporting quotations
If enrolling to use Online Banking for a Business, you also represent and warrant that (a) you have authority to enter into this Agreement on behalf of the Business and yourself; (b) you have authority to provide all required or requested authorizations to us on behalf of both yourself and the Business; and (c) you will use the Payment Account(s) consistent with your obligations to and agreements with the Business.
“Business” means the corporation, company, partnership, association, or other business which employs an Authorized User (or with which an Authorized User is otherwise associated) and which has arranged for the issue of the Payment card to an Authorized User.
Account & Service Control · Procedure
Cards under different usernames cannot be linked; consolidating moves pending payments but not secure messages
After enrolling you choose which eligible accounts to access through Online Banking. Capital One credit cards with different usernames may not be linked, but you can consolidate them under a single username. If you do, pending payments and your payment account setup move to the new username, but secure message inboxes from the old usernames do not. Non-linked accounts are not accessible through Online Banking.
Supporting quotations
Once enrolled, you will need to choose the accounts you would like to have Online Banking access to from the list of eligible accounts we provide.
Capital One credit cards with different usernames may not be linked. You can consolidate accounts serviced with different usernames to a single one. If you choose to do so, pending payments and the payment account you have set up will be moved to the new username; however, secured message inboxes from the old user name(s) will not move. Non-linked account(s) will not be accessible through Online Banking.
Account & Service Control · Restriction or exception
Authorized Users need to be 18 with a verified SSN for online access, and can view but not change the account
Authorized Users and Account Managers must be at least 18 to be eligible for online access, and setup requires verifying the Authorized User's Social Security number; if it cannot be verified, online access is not granted. Once an Authorized User has enrolled, online access cannot be revoked, and not every Authorized User is eligible. Depending on the channel, Authorized Users may review certain account information but cannot make changes to the account.
Supporting quotations
Authorized Users and Account Managers must be at least 18 years old to be eligible for online access. Setting up an online account requires verification of the Authorized User’s Social Security number (SSN). If SSN cannot be verified, online access cannot be granted to the Authorized User.
Online Access cannot be revoked once an Authorized User has enrolled. Not all Authorized Users will be eligible for online access.
Depending on the channel, Authorized Users could review certain account information, but cannot make changes to the account.
Not stated here
Which channels allow Authorized Users to review which information is not specified.
Account & Service Control · Procedure
Auto loan enrollment needs an unrestricted Capital One auto loan; restricted loans may keep limited access
For auto loan accounts, you must be an account holder of at least one Capital One auto loan account not restricted for fraud or national security reasons. If the account is in collections, suspected of fraud, discharged in bankruptcy, or otherwise restricted, you may still have Online Banking access but may be unable to perform certain functions. If you have several eligible accounts Capital One may link them, and accounts for which you are an Authorized Person, including joint accounts, appear in your profile.
Supporting quotations
WHEN USING THE SERVICES TO ACCESS YOUR AUTO LOAN ACCOUNT
To enroll in Online Banking for your auto loan account, you must be an account holder of at least one Capital One auto loan account that is not restricted for fraud or national security reasons. If your account is in collections, suspected of fraud, discharged in a bankruptcy proceeding, or is otherwise in restricted status, you may still have access to Online Banking but you may not be able to perform certain functions on your account.
If you have more than one eligible account, we may “link” your eligible accounts together for purposes of the Services. All such accounts will appear in your online banking profile on the Online Banking Site. Any accounts for which you are an Authorized Person (including joint accounts for which you are one of multiple Authorized Persons) will appear in your online banking profile.
“Authorized Person” means, for an individual account, each person who has an interest in or authority to transact business using such account.
Qualifications & exceptions
Applies when using the Services to access an auto loan account.
Account & Service Control · Permission or license
Capital One may revoke online access to an account in bankruptcy, paid or settled in full, or after your death
Capital One reserves the right to revoke your access to the Services for an account that is now, or later enters, any of these statuses: active bankruptcy; requiring special handling; paid in full; you are deceased; settled in full; or not serviced by Capital One.
Supporting quotations
INELIGIBLE ACCOUNTS
We reserve the right to revoke your access to the Services for an account if it is now or later enters into any of the following statuses or conditions:
Active bankruptcy;
Requiring special handling;
Paid in full;
You are deceased;
Settled in full; or
Not serviced by Capital One
Qualifications & exceptions
The list sits under the auto loan heading; whether it applies to other account types is not stated.
Not stated here
"Requiring special handling" is not defined.
Account & Service Control · Context
Text alerts need a participating mobile carrier
To receive security alerts or Optional Communications by text, your mobile device must be on a participating wireless carrier and able to receive texts. Capital One links to a list of carriers that can receive its texts.
Supporting quotations
In order to receive security alerts or Optional Communications via text message, your mobile device must be subscribed to a wireless service on a participating mobile carrier. You must be able to receive text messages using your mobile device and your carrier's service.
Not stated here
The linked carrier list is not supplied.
Account & Service Control · Company practice
Even with paperless delivery you may still get paper documents and should read them; keep your address current
Capital One may, as a courtesy, email you when a document is available online. It may still send paper disclosures or documents with important account information, so you should keep reviewing mail. Anything Capital One decides in its sole discretion should be on paper goes to the address on file or as required by law or another agreement, and you must update your mailing address. If your account closes or service access ends, Capital One may send communications on paper even if you chose electronic delivery.
Supporting quotations
We may, as a courtesy, attempt to send you an email notification if we have made a document electronically available online.
At times, we may still present you with paper disclosures or other documents that contain important information about your accounts and related services, as a result, you should continue to review any paper correspondence that we mail to you.
It is your responsibility to update Capital One if your mailing address changes. If your account is closed or access to the related service is terminated, we may send Communications to you in paper form via mail, even if you previously elected to receive such materials electronically.
Qualifications & exceptions
Email notice of online documents is a courtesy, not a promise.
Account & Service Control · Company practice
Capital One emails external transfer status, trial deposits and account-link confirmations to your primary address
During the external funds transfer process, Capital One periodically sends messages to your primary email address about the trial deposit process, account link confirmations and status updates for transfers in progress. You are responsible for updating your email address if it changes.
Supporting quotations
STATUS EMAIL
Capital One will periodically send messages to your primary email address during the external funds transfer process. These messages will provide information pertaining to the trial deposit process, confirm account linkages, and contain status updates for transfers in progress. You are responsible for updating the email address should it change.
Not stated here
The trial deposit process itself is not described.
Account & Service Control · Company practice
Setting up recurring auto loan payments online may stop your monthly statements
If you set up recurring payment instructions for your auto loan account through Online Banking, Capital One Auto Finance may stop issuing monthly periodic statements for that account.
Supporting quotations
If you establish recurring payment instructions for your auto loan account through Online Banking, Capital One Auto Finance may not issue monthly periodic statements for that auto loan account.
Account & Service Control · User right or choice
You can opt out of Paze, which removes all cards, but you may not be able to rejoin for a while
You can opt out of Paze through the Paze wallet website. Opting out removes all your cards, stops new cards from being added, and ends Paze prompts at participating merchants. Afterwards you may not be able to add eligible cards back for a period of time.
Supporting quotations
Opting Out
When you opt-out, all of your cards will be removed from Paze, new cards will not be added to Paze, and you will not be prompted to use Paze at participating merchants. After opting out, you may not be able to add your eligible cards back into Paze for a period of time.
Not stated here
How long the re-add restriction lasts is not stated.
Account & Service Control · Restriction or exception
Paze requires an eligible active card, Online Banking enrollment, age 18+ and U.S. residency
To use Paze you must have an active eligible credit or debit card account, be enrolled in Capital One Online Banking with that account, be 18 or older, and be a legal U.S. resident. Paze may need periodic updates to itself and your device, and it might not be available in languages other than English.
Supporting quotations
To use Paze, you must: (1) have an active credit or debit card account that is eligible for Paze; (2) be enrolled in Capital One Online Banking with your credit or debit card account; (3) be 18 years of age or older; and (4) be a legal resident of the United States.
Paze may require periodic updates, as well as updates to the device that it’s running on (for security or other reasons, like a browser upgrade). Please note that Paze might not be available in languages other than English.
Account & Service Control · Company practice
The Service is generally available 24/7 but may be interrupted, delayed or wrong; notice is attempted, not guaranteed
The Service is generally available 24 hours a day, 7 days a week, but maintenance and hardware, software or other problems may cause interruptions, delays or errors. Capital One will try to give prior notice of them but cannot guarantee it.
Supporting quotations
The Service is generally available 7 days a week, 24 hours a day. However, we may from time to time perform maintenance to the Services or experience hardware, software, or other problems related to the Services. This may result in interrupted service, delays or errors in the Services. We will try to provide prior notice of such interruptions, delays, or errors but cannot guarantee that such notice will be provided.
Account & Service Control · Context
Online account information is not the official record; your periodic statement is, and you must review it
Account information shown through the Services is not the statement of record. The mailed periodic statement, if applicable, is the statement of record, or the electronic periodic statement if you stopped paper statements. You are responsible for reviewing statements and other account communications sent by mail or electronically, which continue to contain important information however you access your accounts.
Supporting quotations
Statement of Record
Account information provided by the Services is not the statement of record. The periodic statement that is mailed to you, if applicable, will be the statement of record. If you have chosen to stop receiving paper statements, the periodic statement provided to you electronically will be the statement of record. You are responsible for reviewing any statement and other account communications sent to you by postal mail or electronically.
Account & Service Control · Restriction or exception
Keeping profile details accurate is solely your job; Capital One is not responsible for resulting errors or fees
Under Your Responsibilities and Liabilities, it is your sole responsibility to keep the contact and other information in your online banking profile current and accurate, including your name, address, phone numbers, email addresses and account numbers. Capital One is not responsible for payment processing errors or fees you incur if you do not provide accurate account or contact information.
Supporting quotations
Your Responsibilities and Liabilities
It is your sole responsibility to ensure that the contact and other information in your online banking user profile is current and accurate. This includes, but is not limited to, your name, address, phone numbers, email addresses, and account numbers.
We are not responsible for any payment processing errors or fees incurred by you if you do not provide accurate account or contact information.
Account & Service Control · Procedure
Update bank, card and auto details online or via Contact Us; Navigator changes go to a separate phone line
Live customer support is at 1-877-383-4802. Changes for bank, card and auto loan accounts can be made through the Online Banking Site or by notifying Capital One as described on its Contact Us page, while changes related to the Navigator Platform are made by calling 1-800-689-1789.
Supporting quotations
You can call customer service for live support at 1-877-383-4802. Changes related to your bank, card and auto loan accounts can be made through the Online Banking Site or by notifying us as specified on our
Changes related to the Navigator Platform can be made by calling 1-800-689-1789.
Account & Service Control · Procedure
For bank accounts, closing a Payment Account means naming a new one; closing everything means cancelling the Services
When using the Services for bank accounts, if you close any Payment Account you must notify Capital One and identify a new Payment Account for the selected Services. If you close all your accounts with Capital One, you agree to notify it to cancel your Services.
Supporting quotations
WHEN USING THE SERVICES TO ACCESS YOUR BANK ACCOUNT
If you close any Payment Account you must notify us and identify a new Payment Account for the selected Services. If you close all your accounts with us, you agree to notify us to cancel your Services.
Qualifications & exceptions
Applies to bank accounts.
Account & Service Control · Permission or license
Your rights end without notice if you break any term, and Capital One may cut off access immediately
If you fail to comply with any term of the Agreement, your rights under it end without notice, and Capital One may immediately stop your access to the Service.
Supporting quotations
Termination
Your rights under this Agreement will cease without notice if you fail to comply with any of its terms. In such a case, we may immediately stop your access to the Service.
Account & Service Control · Restriction or exception
Capital One may not provide tech support for the site; any support follows its rules
Capital One may not be able to provide support for the Site. If it does, the support is in addition to other support for your Account, and you agree to its support rules, policies and determinations.
Supporting quotations
Tech Support
Capital One may not be able to provide support for the Site. If Capital One provides support, it will be in addition to other support for your Account. You agree to any support rules, policies, and determinations.