You agree to receive alerts and messages day or night, and Capital One may monitor or record your communications
You agree to receive all servicing and transactional communications from Capital One, including emails, texts, security alerts, push notifications and Optional Communications, at any time of day or night, by any delivery method. Capital One and its Service Providers may monitor or record any conversation or other communication with you, and Capital One is not liable for damages based on the time of day communications are sent or received.
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You agree to receive all servicing and transactional communications from Capital One, including emails, text messages, security alerts, push notifications, and any Optional Communications (discussed below), at any time during the day or night regardless of the method of delivery.
You agree that we and our Service Providers may monitor or record any conversation or other communication with you. You are also agreeing that we will not be liable for damages or other liability for the time of day any communications are sent or received.
Data Access & Collection · Permission or license
You agree to autodialed and prerecorded security alerts on any mobile number; stopping texts leaves email alerts on
You agree to receive security alerts by prerecorded voice message and/or text message, including through an automatic dialer, at any mobile number you provide. You can stop security alerts by text message as described in the Agreement, but you will keep receiving security alerts by email.
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You agree to receive security alerts from us by prerecorded voice message and/or text message, including with the use of an automatic dialer (autodialer), at any mobile device number you provide to us. You may discontinue security alerts sent by text message as indicated below, but you will continue to receive security alerts by email.
Data Access & Collection · User right or choice
Optional alerts, such as payment-due reminders, are opt-in; giving a mobile number consents to autodialed messages
Beyond security alerts, you can choose additional alerts or communications about Online Banking and account activity, including payment due alerts, by email, push notification, text or voice ("Optional Communications"). Signing up means you consent to delivery in the format you choose to the contact points you identify. If you provide a mobile number for Optional Communications, you expressly agree to prerecorded and/or text messages at that number, including by autodialer. Security alerts and Optional Communications are subject to the conditions that follow in the Agreement.
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In addition to security alerts, you have the option of receiving additional alerts or communications regarding certain other Online Banking and account activity, including payment due alerts, delivered by email, push notification, text message or voice (“Optional Communications”).
By signing up to receive any Optional Communications, you consent to delivery of such messages in the format selected to the contact points you identify. If you provide us with a mobile device number for Optional Communications, you expressly agree to receive prerecorded messages and/or text messages at that number from us, including with the use of an autodialer.
Security alerts and Optional Communications are subject to the following:
Data Access & Collection · User right or choice
Text STOP to 227898 to end alert and Online Banking texts on that phone; other consents remain
You must tell Capital One about changes to your email, mobile and telephone contacts, and you can modify or cancel Optional Communications by signing into Online Banking. For help, text HELP to short code 227898 (U.S. and Canada). Texting STOP to 227898 revokes your consent to security alerts, Optional Communications and other Online Banking-related texts at that mobile device, though Capital One may confirm the opt-out. STOP does not revoke any other consent you have given.
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You are responsible for notifying us of any changes to your email, mobile device, and telephone contacts. Please sign into Online Banking to modify or cancel your Optional Communications.
If you text “STOP” to short code 227898, the command will revoke your consent to receive security alerts, Optional Communications, and other Online Banking-related text messages at that mobile device (although we may send a confirmation of your opt-out). But this does not revoke any other consent you may have provided us.
For help with text messages, you may text “HELP” to U.S. and Canada short code 227898.
Qualifications & exceptions
STOP applies to the mobile device it is sent from.
Not stated here
Which "other consent" survives a STOP is not listed.
Data Access & Collection · Permission or license
Giving any phone number consents to autodialed, prerecorded and text servicing calls; email consents to business emails
By giving Capital One a telephone number, including a mobile number, you consent to servicing and transactional calls at that number from Capital One and its Service Providers, including calls by an automatic telephone dialing system. These may be live calls, prerecorded or artificial voice calls, texts and autodialed calls from Capital One, its Service Providers, affiliates or agents, and recurring texts may come from numbers or short codes used by Capital One or parties calling on its behalf. By giving an email address, you consent to emails for everyday business purposes, including identity verification. Message and data rates may apply, and you may reply STOP to stop.
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Text Messages, Calls and/or Emails to You
By providing us with a telephone number (including a wireless/cellular or mobile telephone number), you consent to receiving servicing and transactional calls from us and our Service Providers at that number INCLUDING THOSE MADE BY USE OF AN AUTOMATIC TELEPHONE DIALING SYSTEM (“ATDS or Autodialer”).
By providing us with an email address, you also consent to receive emails from us for everyday business purposes (including identity verification).
You acknowledge and agree that such telephone calls may include live telephone calls, prerecorded or artificial voice message calls, text messages, and calls made by an ATDS from us, our Service Providers, or our affiliates and agents.
Message and data rates may apply and you may reply STOP to stop.
Qualifications & exceptions
The consent covers servicing and transactional calls; marketing calls are not mentioned here.
Data Access & Collection · Company practice
Paze links your cards to your emails, texts you a code, and may collect card and device data for fraud prevention
Capital One cards in your Paze wallet are associated with the email addresses on file with Capital One and any extra addresses you give for Paze, and Paze uses the email you provide, to a merchant or to Paze, to let you access the wallet. To authenticate you, Paze texts a unique code to your mobile number, and it may collect other information for fraud prevention, including information about your cards and the device you use.
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Using Paze to Checkout Online
The Capital One cards in your Paze wallet will be associated with the email address(es) you have on file with us and any additional email addresses you provide for use with Paze.
To authenticate you, i.e., prove that you are who you say you are, Paze will send a text message with a unique code to your mobile phone number. Paze may collect other information for fraud-prevention purposes, including information about your cards and the device you are using.