Retention & Deletion · Permission or license
Your calls and messages to Capital One may be recorded and retained, and you consent
When you contact Capital One, the communication or information you provide may be recorded or retained by Capital One or its Service Provider, and you consent to that. Capital One may also record conversations between its employees or agents and you or your agents to make sure your instructions are followed and to monitor service quality and accuracy.
Supporting quotations
Data Recording
When you contact us, the communication or the information you provide may be recorded or otherwise retained by us or by our Service Provider. You consent to such recording or retention.
Without limiting the above, you agree that we may record the conversations our employees or agents have with you or your agents to ensure your instructions are followed and monitor quality of service and accuracy of information our employees and associates give you.
Qualifications & exceptions
- The stated purposes are given for call recording "without limiting" the general recording consent.
Not stated here
- How long recordings are retained is not stated.