New devices may need extra authentication; unverifiable accounts may require a new account
The first time you access your Account on a new device, Cash App may require additional information to authenticate it. If your Account cannot be verified, you may need to set up a new Account.
Supporting quotations
The first time you access your Account using a new device we may require you to authenticate your Account with additional information. If your Account cannot be verified you may be required to set up a new Account.
Security & Safeguards · Restriction or exception
No guarantee of device compatibility; jailbroken or modified devices are not allowed
Cash App does not promise the service will work with your mobile device or carrier, and your device maker's or carrier's terms may also apply. You may not use the service on a device modified against the manufacturer's software or hardware guidelines, such as a "jailbroken" device with disabled controls.
Supporting quotations
We do not warrant that the Services will be compatible with your mobile device or carrier.
Your use of the Services may be subject to the terms of your agreements with your mobile device manufacturer or your carrier.
You may not use a modified device to use the Services if the modification is contrary to the manufacturer’s software or hardware guidelines
Security & Safeguards · Company practice
Cash App uses security measures but does not guarantee them; you share personal data at your own risk
Cash App says it has technical and organizational measures designed to protect your personal information from accidental loss and unauthorized access, use, alteration or disclosure. It cannot guarantee that unauthorized third parties will never defeat those measures or misuse your information, and you provide personal information at your own risk.
Supporting quotations
We have implemented technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure.
However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You provide your personal information at your own risk.
Security & Safeguards · Restriction or exception
You alone must protect your password and device access and report unauthorized use immediately
You are solely responsible for safeguarding your password and restricting access to the service from your devices, computers or remote access. You must immediately tell Cash App about any unauthorized use of your password or Account or any other security breach.
Supporting quotations
You are solely responsible for safeguarding your password and for restricting access to the Services from your compatible mobile devices, computers, or through remote access.
You will immediately notify us of any unauthorized use of your password or Account or any other breach of security.
Qualifications & exceptions
Your liability for unauthorized electronic transfers is set out separately in Section XII.3.
Security & Safeguards · User right or choice
Lock Card blocks new card transactions but not pending ones or your Tag
You can disable your card with the in-app "Lock Card" feature to prevent future transactions; pending transactions started before locking still process. You must select "Unlock Card" to use it again. You are responsible for preventing unauthorized locking and unlocking on your device, and Cash App may treat unauthorized lock activity as invalid in its sole discretion. Locking your card does not lock your Cash App Tag, which has its own "Lock Tag" feature.
Supporting quotations
To prevent future transactions from your Cash App Card, you may disable your Cash App Card using Cash App’s “Lock Card” feature within the Cash App.
Use of this feature will not prevent processing of pending transactions initiated prior to disabling your Cash App Card.
You are responsible for preventing unauthorized disabling and enabling activity on your device relating to your Cash App Card.
Locking your Cash App Card does not lock your Cash App Tag.
Security & Safeguards · User right or choice
Lock Tag blocks new Tag transactions but not pending ones or your card
You can disable your Tag with the in-app "Lock Tag" feature; transactions started before locking still process, and you must choose "Unlock Tag" to use it again. You must prevent unauthorized locking and unlocking on your device, and Cash App may treat unauthorized activity as invalid. Locking your Tag does not lock your Cash App Card.
Supporting quotations
you may disable your Cash App Tag using Cash App’s “Lock Tag” feature within the Cash App.
Use of this feature will not prevent the processing of pending transactions initiated prior to disabling your Cash App Tag.
You are responsible for preventing unauthorized disabling and enabling activity on your device relating to your Cash App Tag.
Locking your Cash App Tag does not lock your Cash App Card.
Security & Safeguards · Company commitment
Dispute contacts; Cash App staff will never ask for your password, PIN or full card number
You can write to Block, Inc., Attn: Cash Disputes, 1955 Broadway, Suite 600, MSC 211, Oakland, CA 94612. Cash App says its representatives will never ask for your password, PIN or full debit card number, and 1-800-969-1940 is its only support phone number.
Supporting quotations
Write us at Block, Inc., Attn: Cash Disputes, 1955 Broadway, Suite 600, MSC 211, Oakland, CA 94612.
Note: Cash App representatives will never ask you for your password, PIN, or full debit card number.
Please note (1) this is the only phone number customers can call for Cash App support, and (2) a Cash App representative will never ask you for your password, PIN, or full debit card number.
Security & Safeguards · Procedure
Report a lost card or unauthorized transfer at once through the app, phone or mail
Tell Cash App at once if you believe your Cash App Card or card numbers were lost or stolen, or someone made an electronic transfer by logging into your account without permission (an "Unauthorized Transaction"). You can contact Cash App in the app, at 1-800-969-1940, or by mail to Block, Inc., Attn: Cash Disputes.
Supporting quotations
Tell us AT ONCE if you believe your Cash App Card (including your card numbers) has been lost or stolen, or if an electronic fund transfer has been made by logging in to your Account without your permission (an “Unauthorized Transaction”).
You may contact us through your Account in the app, by calling 1-800-969-1940, or by writing to us at Block, Inc., Attn: Cash Disputes