Subject to some restrictions, you may inspect and copy PHI that may be used to make decisions about you, as well as records of enrollment, payment, claims adjudication, and case or medical management. If the records are kept electronically, you can request them in electronic format and may have them sent to a third party, including a Health Information Exchange (HIE). If you request copies, the affiliates may charge reasonable expenses for copying and mailing. Under limited circumstances they may deny access to a portion of your records.
Supporting quotations
Subject to some restrictions, you may inspect and copy PHI that may be used to make decisions about you, as well as records of enrollment, payment, claims adjudication, and case or medical management.
If we maintain such records electronically, you have the right to request such records in electronic format. You may also have the records sent to a third party, including requesting that we share your PHI with a Health Information Exchange (HIE).
If you request copies, we may charge reasonable expenses incurred with copying and mailing the records.
Under limited circumstances, we may deny you access to a portion of your records.
Qualifications & exceptions
"Subject to some restrictions."
Reasonable copying and mailing expenses may be charged.
Access to a portion of the records may be denied "under limited circumstances".
Not stated here
The limited circumstances for denying access are not described.
Account & Service Control · User right or choice
Right to ask for corrections to your PHI
If you believe PHI about you is incorrect or incomplete, you may ask the affiliates to amend it. You must give a reason supporting your request, and they may deny the request in some instances. If they determine the PHI is inaccurate, they will correct it if permitted by law. If a health care facility or professional created the information, the Notice says to ask them to amend it.
Supporting quotations
If you believe PHI about you is incorrect or incomplete, you may ask us to amend the information. You must provide a reason supporting your request to amend.
We may deny the request in some instances. If we determine that the PHI is inaccurate, we will correct it if permitted by law.
If a health care facility or professional created the information that you want to change, you should ask them to amend the information.
Qualifications & exceptions
A supporting reason is required.
Correction happens only if the PHI is determined to be inaccurate and the law permits it.
Not stated here
The instances in which a request may be denied are not listed.
Account & Service Control · User right or choice
Right to an accounting of disclosures
You have the right to request an accounting of the disclosures the affiliates have made of your PHI other than for treatment, payment or health care operations. The accounting is subject to certain restrictions and excludes, among others, disclosures to you and disclosures you authorized; disclosures made more than six years before your request (for disclosures from an electronic health record, this may be limited to three years); and certain other disclosures excepted by law. If you request an accounting more than once in any 12-month period, a reasonable fee may be charged for each report after the first.
Supporting quotations
You have the right to request an accounting of disclosures of your
This accounting identifies the disclosures we have made of your PHI other than for treatment, payment or health care operations.
The provision of an accounting of disclosures is subject to certain restrictions.
Disclosures to you as well as disclosures you have authorized
Disclosures made earlier than six years before the date of your request (in the case of disclosures made from an electronic health record, this period may be limited to three years before the date of your request)
Certain other disclosures that are excepted by law
If you request an accounting more than once during any 12-month period, we may charge you a reasonable fee for each accounting report after the first one.
Qualifications & exceptions
Excludes treatment, payment and health care operations disclosures and the listed exclusions "among others".
Time limit of six years, which may be three for electronic health record disclosures.
A reasonable fee may apply after the first request in a 12-month period.
Account & Service Control · User right or choice
Right to confidential communications
You may ask the affiliates to communicate with you in an alternate way or at an alternate location to protect the confidentiality of your PHI. Your request must state the alternate method or location you want them to use.
Supporting quotations
You may ask that we communicate with you in an alternate way or at an alternate location to protect the confidentiality of your PHI.
Your request must state an alternate method or location you would like us to use to communicate your PHI to you.
Qualifications & exceptions
The request must state the alternate method or location.
Not stated here
The passage does not say whether the request must be in writing or whether the affiliates may refuse.
Account & Service Control · User right or choice
Right to a paper copy of this Notice
You have the right to request a paper copy of the Notice at any time, even if you agreed to receive it electronically. To get a copy or answers to frequently asked questions, call Customer Service at the number on your customer ID card or contact Cigna Customer Service at 1-800-244-6224 or Evernorth Customer Service at 1-877-279-6391. The Notice can also be obtained from www.TheCignaGroup.com or www.Evernorth.com.
Supporting quotations
You have the right to request a paper copy of this Notice at any time.
Cigna Customer Service: 1-800-244-6224 or Evernorth Customer Service: 1-877-279-6391
Even if we agreed to provide this Notice electronically, you are still entitled to a paper copy. You may obtain a copy of this Notice from our website at: www.TheCignaGroup.com or www.Evernorth.com.
Account & Service Control · Procedure
Where to send requests, complaints and revocations
Written complaints, revocations of authorization, requests for a copy of your PHI, amendments, accountings of disclosures, restrictions and confidential communications may be mailed to The Cigna Group Privacy Office, PO Box 188014, Chattanooga, TN 37422. Email addresses are also listed: privacyoffice@cigna.com for Cigna Healthcare and privacy@evernorth.com for Evernorth. Include your full name, address and customer ID number. For certain types of requests you must provide written documentation if applicable. Some preference edits and forms are on the Cigna website at https://www.Cigna.com/legal/members/member-privacy-forms, or you can contact Customer Service at the number on your customer ID card.
Supporting quotations
Written complaints, revocation of authorization to use or disclose PHI, requests for a copy of your PHI, amendment to your PHI, an accounting of disclosures, restrictions on your PHI or confidential communications may be mailed to:
The Cigna Group Privacy Office
PO Box 188014 Chattanooga, TN 37422
Email Cigna Healthcare: privacyoffice@cigna.com
Email Evernorth: privacy@evernorth.com
Please include your full name, address and customer ID number.
For certain types of requests, you must provide written documentation if applicable.
Certain preference edits and forms are available on our website.
Written revocation of authorization must be sent to the address listed below.
Qualifications & exceptions
The text says requests "may be mailed"; it lists email addresses but does not say that every kind of request is accepted by email.
Written documentation is needed for certain types of requests "if applicable".
Not stated here
Which request types require written documentation, and whether email is accepted for each request type, are not specified.