PRIVACY

Intuit’s Do Not Call Policy

Last Updated: May 2, 2024

Consumers may request at any time, by telephone or in writing, that our company stop making marketing calls to them and place their telephone number on our company-specific Do Not Call list. Although we may ask for your name, address and telephone number, we will accept your request even if you only provide your telephone number.

• You can request Intuit’s Do Not Call list with only your phone number Use & Processing

You have a right to request to be placed on our Do Not Call list even if you are still a customer. However, if you are a customer, please be aware that this may impact your account-related communications. To opt out of marketing calls, please visit our Marketing Preferences center here, and choose “Phone Calls”. This page will also allow you to manage communication preferences for emails, SMS, and direct mail.

• You can request Intuit’s Do Not Call list with only your phone number Use & Processing
• Choose “Phone Calls” in Intuit’s Marketing Preferences center Use & Processing

You may also choose to log in to your QuickBooks Online account and navigate to the Company Settings page and choose "Marketing Preference". Detailed instructions may be found here. For QuickBooks Time, log in to your account and navigate to your Profile and locate the "Details" tab. Choose "Manage User ID/Password" and select "Preferences". Detailed instructions may be found here.

• QuickBooks Online offers marketing preferences in Company Settings Account & Service Control
• QuickBooks Time users can reach Preferences through their profile Account & Service Control

Once your request is received, your telephone number is added to our Do Not Call list and will be honored no later than 10 days after the date of your request. Your telephone number will remain on our Do Not Call list for at least 5 years. If you change your telephone number or obtain an additional telephone number, you must provide us with that new telephone number if you do not want to receive future marketing calls to that phone number.

• You can request Intuit’s Do Not Call list with only your phone number Use & Processing
• Intuit honors requests within 10 days and keeps numbers listed for at least 5 years Retention & Deletion
• Give Intuit each new or additional number you want covered Use & Processing

We will not share the information you provide with anyone except our affiliated companies or subsidiaries, unless we have your prior written permission.

• Sharing of information provided is limited, with an affiliate exception Sharing & Disclosure

Employees that engage in outbound telephone solicitation are trained in this policy and made aware of these procedures before they are permitted to place calls to consumers. Managers, supervisors, and/or trainers review the policy with employees periodically. The company’s Do Not Call policy is reviewed annually.

• Telephone solicitation staff receive training and the policy is reviewed annually Use & Processing

If you notify us that you received a telephone call from Intuit after being placed on our Do Not Call list, our customer service representative will immediately notify a manager or supervisor. The manager or supervisor shall investigate the matter, determine the source of any error, take any corrective measures (if necessary), and confirm that your telephone number is on our internal Do Not Call list. Upon written request, we will mail a confirmation to you that your telephone number is on our internal Do Not Call list.

• Reported calls after listing trigger escalation and investigation Use & Processing
• You can request mailed confirmation in writing Use & Processing

The Federal Trade Commission offers a free service to consumers that allows consumers to register their residential and mobile phone numbers on a National Do Not Call Registry. Unlike our internal Do Not Call list, which is specific to our company, this is a national list that covers other U.S. companies. Consumers may add their residential or mobile phone numbers to the National Registry by calling 888-382-1222 or by submitting a request online at www.donotcall.gov. It may take several weeks before you notice a reduction in marketing calls.

• The national registry is separate from Intuit’s internal list Use & Processing

If you have any questions, comments, or concerns, please submit your inquiry using our privacy form found at the bottom of this page. Choose the Intuit product in the first drop down menu, and choose “Do Not Call Policy” in the second drop down.

• Send policy questions through Intuit’s privacy form Use & Processing