Under the agreement, "Cricket," "we," "us," and "our" refer to Cricket Wireless LLC, its affiliated companies, and their successors and assigns, unless otherwise specified.
Supporting quotations
In this Agreement, unless otherwise specified, “Cricket,” “we,” “us,” and “our” refer to Cricket Wireless LLC and its affiliated companies and their successors and assigns.
Qualifications & exceptions
Unless otherwise specified, includes Cricket Wireless LLC, affiliates, successors, and assigns
Account & Service Control · Context
Defined Terms: Customer, Device, and Charges
The agreement defines "You," "user," "subscriber," or "customer" as the account holder or any person purchasing, activating, or using Cricket Services. "Device" means a compatible wireless device activated with a Cricket SIM card on the account. "Charges" includes all access and usage charges, taxes, surcharges, regulatory cost recovery fees, government fees, and charges accepted or processed through the device.
Supporting quotations
“You,” “your,” “user,” “subscriber,” or “customer” refer to the account holder or any other person who purchases, activates or uses the Services we provide. “Device” means a compatible wireless device that we or an authorized retail location provide or sell to you, or you provide, and that we activate with a Cricket SIM card on your account. “Charges” means any access and usage charges, taxes, surcharges, fees, including regulatory cost recovery fees, government fees (whether assessed directly upon you or upon Cricket) and other charges we charge you or that were accepted or processed through your Device as further defined below in the “Charges” section.
Qualifications & exceptions
Customer includes any person purchasing, activating, or using services
Device must be compatible and activated with Cricket SIM
Charges include government and regulatory cost recovery fees
Account & Service Control · Context
Agreement Components, Incorporated Policies, and Service Terms Priority
The agreement consists of universal General Terms and specific Service Terms for each purchased or used service. It expressly incorporates Cricket's Privacy Notice, Acceptable Use Policy, receipts, and customer service summaries. If a conflict arises between General Terms and Service Terms, the Service Terms govern.
Supporting quotations
This Agreement includes a set of universal terms (“General Terms”) and specific Service terms (“Service Terms”). You’re bound by the General Terms and Service Terms for each Cricket Service you purchase or use. In addition, your Agreement incorporates Cricket’s Privacy Notice (at cricketwireless.com/privacy), Acceptable Use Policy (at cricketwireless.com/aup), any receipt or customer service summary provided to you, and any other documents or terms specifically referenced herein. In the event of any conflict between the General Terms and the applicable Service Terms, the Service Terms will govern our relationship with you.
Qualifications & exceptions
Bound by General Terms and Service Terms for each purchased or used service
Incorporates Privacy Notice, Acceptable Use Policy, receipts, and summaries
Service Terms control over General Terms in any conflict
Account & Service Control · Context
Applicability of Wireless and 5G Home Internet Service Terms
Wireless Service terms are located in Section 2. Cricket 5G Home Internet terms are located in Section 3, and Home Internet customers are additionally subject to applicable sections of the Section 2 Wireless Service Terms because Home Internet operates over the Cricket Wireless Network.
Supporting quotations
If you have Cricket wireless service, your Wireless Service Terms are in Section 2. If you have Cricket 5G Home Internet, your Service Terms are in Section 3, and, because Cricket 5G Home Internet is provided via the Cricket Wireless Network, you will also be subject to the applicable sections of the Wireless Service Terms in Section 2.
Qualifications & exceptions
Wireless terms in Section 2
5G Home Internet in Section 3 and subject to applicable Section 2 wireless terms
Account & Service Control · Procedure
Account Setup Requirement and Duty of Accurate Information
Customers may be required to establish a Cricket Account to purchase or use services and are obligated to ensure all information provided, including contact information, remains accurate and current.
Supporting quotations
You may need to set up an account (“Cricket Account(s)” or “Account(s)”) in order to purchase or use Cricket Services. You must ensure that any information you provide us in connection with your Cricket Account and Cricket Services, including contact information, is accurate and current.
Qualifications & exceptions
Account setup may be required to purchase or use services
Mandatory duty to keep all account and contact information accurate and current
Account & Service Control · Procedure
Duty to Inform and Bind All Users and Minors to Agreement
All users of a customer's Cricket Services, including minors, are bound by the limitations and obligations of the agreement, including mandatory arbitration and the Privacy Policy. The account holder has an affirmative duty to inform users and provide the agreement to them.
Supporting quotations
You agree that all users of your Cricket Services (including minors) are subject to the limitations and obligations of this Agreement, including the arbitration provision and Privacy Policy. It’s your duty to inform them of their limitations and obligations and to provide this Agreement to them.
Qualifications & exceptions
Applies to all users including minors
Binds all users to arbitration provision and Privacy Policy
Account holder duty to provide agreement to users
Account & Service Control · Permission or license
Authorized Users and Reliance on Sufficient Account Identification
Customers may designate Authorized Users to manage the account, modify services, and make purchases, with the customer remaining responsible for all their actions. Additionally, Cricket is authorized to disclose account information and make changes at the direction of any person providing sufficient identifying information, even if not designated as an Authorized User.
Supporting quotations
You may designate individuals (such as family members) to act on your behalf (“Authorized Users”). Authorized Users can manage your account, including changing or adding Services. You are responsible for all actions and changes made by any Authorized Users, including purchases of products and additional Cricket Services. You authorize us to provide information about and make changes to your account at the direction of any person who provides information sufficient to identify you, even if this person has not been designated as an Authorized User.
Qualifications & exceptions
Customer responsible for all actions, changes, and purchases by Authorized Users
Cricket authorized to act on instructions from anyone providing sufficient identification
Account & Service Control · Permission or license
Communications Channels, Autodialed Contact, and Effective Notice
Customers consent to receive calls, texts, and emails from Cricket and affiliates at any provided numbers or addresses, including via automated dialing technology, artificial or prerecorded voices, and text messages. Notices are deemed received when sent electronically or 3 days after mailing.
Supporting quotations
You agree that Cricket and its current and future affiliates, assignees, successors, employees, agents, and others acting or purporting to act on our behalf, can contact you regarding your Accounts, your Cricket Services, and additional products and services that we or third parties may offer, using any means or method (including by phone, mail, email, text message (such as SMS/MMS), chat (such as RCS), push notifications, or other medium), as well as by including messages online or within payment reminders for your Cricket Services.
You agree that notices provided to you using any of these methods are considered received by you. You agree to provide accurate, current contact information about yourself, that you have authority to consent to communications to any phone numbers or email addresses you provide, and that you will promptly notify us if your contact information has changed.
You also agree that Cricket and its current and future affiliates, assignees, successors, employees, agents, and others acting or purporting to act on our behalf can at any time send you email or other electronic messages to any phone number or email address associated with your Cricket Services by any means, including an automated system that sends preset messages.
Qualifications & exceptions
Includes automated dialing technology and prerecorded or artificial voice calls
Notices effective immediately upon electronic delivery or 3 days after deposit in mail
Account & Service Control · Company commitment
Cricket Termination and Suspension Rights for Misconduct or Abuse
Cricket may modify, suspend, or terminate services immediately without notice for legal orders, loss of network rights, or customer misconduct, including AUP violations, abusive or threatening behavior toward employees, fraud, misleading information, network harm, reselling, or non-payment.
Supporting quotations
Cricket reserves the right to modify, suspend, or discontinue any function or feature of any Cricket Service, including your rates or charges, or to terminate your Cricket Service entirely, for any reason, including but not limited to
any Misconduct by your or any user of your Cricket products or Services. “Misconduct” includes but is not limited to:
any conduct that involves the use of abusive, threatening, or unreasonable conduct toward any of our employees or representatives, whether in person, over the phone, or in writing;
Qualifications & exceptions
May suspend or terminate without notice for misconduct or network harm
Includes abusive, threatening, or unreasonable conduct toward personnel
Includes unauthorized reselling of services and failure to pay
Account & Service Control · Restriction or exception
Effects of Termination: No Proration, License Revocation, and Data Deletion
Upon termination of service for any reason by either party, charges are not prorated, unused balances are non-refundable, software licenses immediately terminate, and Cricket reserves the right to delete all associated customer data, files, and messages.
Supporting quotations
unless required by applicable law, there is no proration of charges even if your Cricket Services are terminated before the end of the monthly term;
we reserve the right to delete any data, files, or other information associated with your or your Cricket Account or terminated Cricket Services.
Qualifications & exceptions
No proration of charges unless required by law
Software licenses automatically terminate
Cricket reserves right to delete all customer files and data
Account & Service Control · Restriction or exception
Omission of Detailed Usage Records and Paper Bills with Disclaimed SMS Delivery
Cricket does not provide detailed usage records for most services and does not issue monthly bills. While Cricket attempts to send monthly SMS reminders of account status, it does not guarantee that reminders will be received or delivered prior to service suspension or cancellation.
Supporting quotations
You will not have access to detailed usage records for most Services, and we will not provide you with monthly bills. You may access your Account on our website, on your Device, or by visiting a Cricket branded retail store. We will attempt to send you monthly SMS reminders of your account status, but we cannot guarantee that you will receive them or that you will receive them before your Account is suspended or canceled.
Qualifications & exceptions
No access to detailed usage records for most services
No monthly bills provided
SMS reminders are not guaranteed to be delivered before suspension or cancellation
Account & Service Control · Permission or license
Age of Majority, Legal Capacity, and Entity Representation
Customers confirm they are over the age of majority and possess legal capacity to enter into binding agreements. Users accessing services on behalf of a corporation or entity bind that entity, unless separate business agreements control.
Supporting quotations
By agreeing, acknowledging, or signing any agreement or terms and conditions or otherwise activating, using, or paying for any Cricket Service – which constitutes acceptance of this Agreement – you’re confirming that you’re over the age of majority and have the capacity to enter into binding contracts. In addition, if you’re using Cricket Services on behalf of any entity, such as a corporation or other organization, you’re accepting this Agreement on that entity’s behalf. If that entity has separately entered into a business agreement with us, those business terms control.
Qualifications & exceptions
Customer warrants age of majority and legal capacity
Entity users bind their organizations unless separate business agreements control
Account & Service Control · Company practice
Service Plan Change Limits, Timing, and Balance Forfeiture
Customers may upgrade to a more expensive plan twice per monthly period; downgrades to less expensive plans take effect upon renewal. Cricket may unilaterally change plans if devices are unsupported. Certain plan changes incur charges or cause forfeiture of remaining plan balances.
Supporting quotations
Unless otherwise prohibited by your specific plan terms or type of Device, you may change your Cricket Service Plan to a more expensive plan twice in any monthly service period, although we may prohibit or restrict any plan change we believe is in violation of this Agreement or any applicable Policy. If you change to a less expensive plan, the change will take effect the next time your rate plan renews. In addition, we reserve the right to change the Service Plan you are on if your Device is not supported by the Service Plan you selected. Some Service Plan changes may be conditioned on the payment of certain charges, and, depending on your plan, you may forfeit your remaining Service Plan balance if you change Service Plans. Information on our Service Plans is available at [www.cricketwireless.com](https://www.cricketwireless.com/).
Cricket Wireless Service may be used with: (a) a compatible mobile device, as determined by Cricket, that contains a Cricket SIM that is assigned to your Account or (b) a device that is designed and purchased for use exclusively on Cricket’s network (referred to in the Wireless Service Terms interchangeably as “Device” or “Equipment”).
Qualifications & exceptions
Upgrades limited to twice monthly; downgrades take effect next cycle
Cricket reserves right to change plan if device is incompatible
Plan changes may require fee payment or cause forfeiture of remaining balance
Account & Service Control · Company practice
Involuntary Plan Realignment and Network Management Discretion
If a customer loses eligibility or uses an incorrect rate plan for their device, Cricket may unilaterally reassign them to a qualifying required plan and bill the applicable monthly charges. Cricket maintains full discretion to implement network management practices to ease congestion and manage bandwidth constraints.
Supporting quotations
If you lose your eligibility for a particular Wireless Service, we may modify, remove, or change your Wireless Service to one for which you qualify. If we determine that you are using your Device without the correct rate plan, we reserve the right to switch you to the required rate plan and charge you the appropriate monthly charges and fees. If we change your rate plan, you may change to another eligible rate plan. We may engage in any reasonable network management practice to enhance customer service, to reduce network congestion, to adapt to advances and changes in technology, and/or to respond to the limited availability of wireless bandwidth and spectrum. We may reduce your data throughput speeds at any time or place according to your rate plan.
Qualifications & exceptions
Cricket may automatically switch customers to required rate plans for their device
Involuntary plan change triggers corresponding charges
Discretionary network management for congestion and bandwidth
Account & Service Control · Restriction or exception
Mandatory Smartphone and Voice Plans and Tethering Prerequisites
All voice-capable devices require an active voice plan, smartphones require dedicated eligible rate plans, and tethering functionality requires an authorized tethering add-on or plan.
Supporting quotations
A voice plan is required on all voice-capable Devices, unless specifically noted otherwise in the terms governing your rate plan. An eligible rate plan is required for certain types of Devices, including smartphones. A tethering plan may be required to enable tethering on a compatible Device, depending on the terms of your rate plan.
Qualifications & exceptions
Voice plan mandatory on voice-capable devices
Smartphones require specific qualifying rate plans