Cricket Wireless Terms and Conditions of Service

Cricket Wireless · Official agreement

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Content & IP Rights · Permission or license

Limited, Revocable Software License Grant and Ownership Retention

Cricket retains full ownership of all provided software, which is licensed and not sold. Customers receive a revocable, nonexclusive, nontransferable, limited license to install and use the software on a single device owned and controlled by the customer. Cricket disclaims responsibility for content transmitted or stored using the software.

Supporting quotations

If you connect to Cricket Services by using, downloading, or installing an application or other Software that we made available, whether directly or indirectly through vendors, your use of the Software is subject to this Agreement and any End User License Agreement (“EULA”) for the Software.
The term “Software” means the following: (a) any application related to the Services or this Agreement, including, without limitation, any software code, scripts, interfaces, graphics, displays, text, documentation, and other components; (b) any updates, modifications, or enhancements to it; and (c) any specific Cricket or vendor web site to which the Software directs you via any browser.
We (or for vendors’ Software, the vendor) remain the owner of the Software, which isn’t being sold to you. So long as you comply with the terms of this Agreement and any EULA provided with the Software, Cricket grants you a revocable, nonexclusive, nontransferable, limited right to install and use the Software on a single computer or device that you own and control and to access and use the Software on such device. We’re not responsible for any material or content that you transmit, store, delete, record, or play using the Software.

Qualifications & exceptions

  • Software is licensed and not sold
  • Single-device personal use restriction
  • License is revocable, non-exclusive, and non-transferable

Content & IP Rights · Restriction or exception

Software Reverse-Engineering Restrictions and U.S. Export Controls

Customers are prohibited from reverse engineering, decompiling, modifying, creating derivative works, removing proprietary notices, or using the software for commercial, competitive, or automated query purposes. Downloading or exporting software to embargoed nations or prohibited persons under U.S. export control regulations is strictly forbidden.

Supporting quotations

You may use the Software only in strict adherence to the terms of this Agreement, the EULA, and the terms of any other agreements associated with your device. You may not: (a) decompile, reverse engineer, disassemble, attempt to derive the source code of or decrypt the Software; (b) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the Software; (c) violate any applicable laws, rules, or regulations in connection with your access or use of the Software; (d) remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) of Cricket, its suppliers, or the licensors of the Software; (e) other than resale by a Cricket-authorized reseller, use the Software for any revenue-generating endeavor or commercial enterprise other than the use of this Software to participate in our Services; (f) use the Software for creating a product, Service, or software that is, directly or indirectly, competitive with or in any way a substitute for any Services, product, or software offered by us; (g) use the Software to send automated queries to any web site or to send any unsolicited commercial email; or (h) use any proprietary information or interfaces of Cricket or other intellectual property of Cricket in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the Software.
None of the Software or underlying information or technology may be downloaded or otherwise exported or re-exported: (a) into (or to a national or resident of) any country to which the United States has embargoed goods; or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. The Software and any underlying technology may not be exported outside the United States or to any foreign entity or “foreign person” as defined by U.S. government regulations, including without limitation, anyone who is not a citizen, national, or lawful permanent resident of the United States.

Qualifications & exceptions

  • Prohibits decompilation, reverse engineering, and derivative works
  • Prohibits commercial, competitive, and automated uses
  • Strict adherence to U.S. export controls and trade embargoes required

Content & IP Rights · Restriction or exception

Cricket Intellectual Property Rights and Trademark Usage Ban

Cricket services, software, and equipment are proprietary works protected by trade secret, patent, copyright, and trademark laws. Customers are prohibited from using Cricket marks, logos, slogans, or product names in advertising, publicity, or any commercial manner without prior written consent.

Supporting quotations

You agree that Software, Cricket Services, and Cricket equipment (“Cricket IP”) are protected by trademark, copyright, patent and intellectual property laws, and/or international treaty provisions. You also agree that the source and object code of Cricket IP and the format, directories, queries, algorithms, structure, and organization of Cricket IP are the intellectual property and proprietary and confidential information of Cricket, its suppliers, and its licensors. Except as expressly stated in this Agreement, you are not granted any intellectual property rights in or to Cricket IP by implication, estoppel, or other legal theory, and all rights in and to Cricket IP not expressly granted in this Agreement are hereby reserved and retained by us. Nor do you have any intellectual or other property rights in any information that we provide or use to deliver Cricket Services, such as any Account or phone numbers or email addresses assigned to you.
Cricket IP may utilize or include third-party software that is subject to open source and third-party license terms (“Third-Party Software”). You acknowledge and agree that your right to use such Third-Party Software as part of the Services is subject to and is governed by the terms and conditions of the open source or third-party license applicable to such Third-Party Software, including, without limitation, any applicable acknowledgments, license terms, and disclaimers contained therein (“Third-Party Software Notices”) and including all posted changes to Third-Party Software Notices. In the event of a conflict between the terms of this Agreement and the terms of those licenses, the terms of those licenses will control your use of the relevant Third-Party Software. In no event will the Application or components thereof be deemed to be “open source” or “publicly available” software. You agree that your use of Cricket IP is subject to the terms of all Third-Party Software Notices.
You agree that the Cricket names and their related logos and all related product and service names, design marks, and slogans are trademarks and service marks owned by and used under license from Cricket (the “Cricket Marks”). You are not authorized to use the Cricket Marks in any advertising, publicity, or in any other commercial manner without the prior written consent of Cricket, which may be withheld for any or no reason.

Qualifications & exceptions

  • Cricket IP protected under IP laws
  • Commercial or advertising use of Cricket marks prohibited without written consent

Content & IP Rights · Procedure

DMCA Copyright Infringement Notice and Reporting Procedure

Copyright owners may submit infringement notifications regarding content posted, stored, or transmitted via Cricket services to Cricket's designated DMCA copyright agent.

Supporting quotations

Cricket respects the intellectual property rights of others. If you believe that your work has been copied and has been posted, stored, or transmitted in connection with Cricket Services in a way that constitutes copyright infringement, in accordance with the Digital Millennium Copyright Act (“DMCA”), please tell us by providing the information listed at cricketwireless.com/legal-info/cricket-wireless-copyright-trademark-claims.html to our Copyright Agent for notice of claims of copyright infringement to copyright@cricketwireless.com (opens your email app). For more information about Cricket’s copyright protection practices under the DMCA and for information on how to contact our DMCA agent, please refer to cricketwireless.com/legal-info/cricket-wireless-copyright-trademark-claims.html.

Qualifications & exceptions

  • DMCA notifications must be submitted to designated copyright agent

Content & IP Rights · Company practice

Gateway Ownership, Remote Management Authority, and Proprietary Telemetry Rights

Purchased gateways belong to the customer subject to unlocking policies. However, Cricket retains unilateral authority to remotely manage the gateway and owns exclusive rights to all operational data and telemetry generated by the equipment, which customers are prohibited from blocking or altering.

Supporting quotations

Activation and use of Home Internet Service require a compatible Gateway as set forth herein. A Gateway sold to you by Cricket or a Cricket authorized retailer belongs to you after purchase and is subject to device unlock policies (see Section 2.10.1 and cricketwireless.com/device-unlock, which may be updated from time to time).
Other than the Gateway and/or software provided to you by Cricket AT&T for use with Home Internet Service (“Equipment”), you must provide all other equipment, devices, and software necessary to receive the Service. Any equipment or software that was not provided to you by Cricket, including batteries, is not the responsibility of Cricket, and Cricket will not provide support for, or be responsible for ongoing maintenance of such equipment.
Regardless of whether the equipment used to access your Service (modem, gateway, etc.) is owned by you or Cricket, Cricket reserves the right to manage such equipment for the duration of your Service, and retains exclusive rights to data generated by the equipment. Neither you nor a third party may change, interfere with, or block access to equipment, the data, or settings while you continue to receive the Service.

Qualifications & exceptions

  • Purchased gateway owned by customer subject to unlocking rules
  • Cricket retains right to remotely manage gateway equipment
  • Cricket holds exclusive ownership of all equipment-generated operational data
  • Customers prohibited from altering equipment settings or blocking telemetry data