23 of 123 cards in Charges & Financial Obligations
Charges & Financial Obligations · Company commitment
Cricket Payment of Arbitration Fees
Cricket pays all JAMS filing, administration, case-management, hearing, and arbitrator fees for non-frivolous consumer arbitrations, and reimburses customer-paid filing fees unless the arbitrator finds the claim frivolous.
Supporting quotations
We will pay all JAMS filing, administration, case-management, hearing, and arbitrator fees if we initiate an arbitration. If you initiate arbitration of claims valued at $75,000 or less, we will pay those fees, so long as there is no dispute that you have fully complied with the requirements in subsection 1.3.2.2. If so, we will pay the filing fee directly to JAMS upon receiving a written request from you at the Notice Address or, if JAMS requires you to pay the filing fee to commence arbitration, we will send that amount to JAMS and request that JAMS reimburse you. If, however, the arbitrator finds that your claim or request for relief is frivolous or brought for an improper purpose (applying Federal Rule of Civil Procedure 11(b) standards), then the allocation and payment of all fees will be governed by the JAMS fee schedule. You and Cricket agree that the parties (and counsel, if represented) will work together in good faith to ensure that arbitration remains efficient and cost-effective for both sides.
Qualifications & exceptions
Cricket covers all JAMS administrative and arbitrator fees
Reimburses filing fees unless claim is deemed frivolous
Charges & Financial Obligations · Company commitment
Alternative Payment ($10,000 Minimum) and Double Attorney Premium
If a customer fully complied with informal dispute resolution and the arbitrator awards more relief than Cricket's last written settlement offer (or if Cricket made no offer), Cricket will pay the award amount or $10,000, whichever is greater, and twice reasonable attorneys' fees.
Supporting quotations
If you fully complied with subsection 1.3.2.2, and the arbitrator awards you more relief on the merits (not counting attorneys’ fees, costs, and expenses) than the value of our last written settlement offer made before the arbitration record closes, then we will:
pay you the amount of the award or $10,000, whichever is greater (the “Alternative Payment”); and
pay the attorney you retained, if any, twice the amount of reasonable attorneys’ fees and reimburse any expenses (including expert witness fees and costs) that your attorney reasonably incurs for investigating, preparing, and pursuing your claim in arbitration (the “Attorney Premium”).
The right to the Attorney Premium supplements any right to attorneys’ fees and expenses you may have under applicable law. Thus, if you would be entitled to a larger amount under the applicable law, this arbitration provision does not preclude the arbitrator from awarding you that amount. However, you may not recover both the Attorney Premium and a duplicative award of attorneys’ fees or expenses.
Qualifications & exceptions
Requires full compliance with informal dispute notice process
Triggered when arbitrator award exceeds Cricket's last written settlement offer
Pays greater of award or $10,000 plus double attorney fees
Charges & Financial Obligations · Restriction or exception
Customer Right to Terminate and Forfeiture of Unused Balances
Customers may terminate services at any time, but will lose bundle discounts, remain responsible for all charges incurred through cancellation, and receive no refund or credit for unused service periods or account balances.
Supporting quotations
You may cancel or terminate any of your Cricket Services at any time. If you cancel a Cricket Service
you will not receive a refund or credit for the unused portion of your Services or Account balance if you decide to cancel Service before your monthly service period ends.
Qualifications & exceptions
May terminate at any time
No refund or credit for unused portions of service or account balance
Potential loss of bundling discounts
Charges & Financial Obligations · Restriction or exception
Aggregate Liability Cap ($100 or 24 Months) and One-Year Claims Limitation
Cricket's total aggregate liability under any legal theory is capped at the amount paid by the customer for services during the preceding 24 months or $100, whichever is less. All legal actions and arbitration demands must be commenced within one year of the date the claim arises or be permanently barred.
Supporting quotations
To the greatest extent permission by law, our total liability to you (under any legal theory) is a credit or refund that must not exceed the total amount of charges you paid us for the applicable Cricket Service during the shorter of (i) the preceding 24-month period or (ii) the period in which you experienced the issue giving rise to your claims. If you are disputing a charge for Service, Section 1.10 requires you either to notify customer service or submit a Notice of Dispute within 180 days of the payment date.
To the greatest extent permitted by law, you must commence any legal action, whether by filing a lawsuit in small claims court or by filing a demand for arbitration, within two years of the date of the event or facts giving rise to the dispute or you waive the right to pursue that claim (these contractual limitations period is tolled by the submission of a valid Notice of Dispute under Section 1.3 of this Agreement).
Qualifications & exceptions
Liability strictly capped at lesser of 24 months of service payments or $100
Mandatory 1-year statute of limitations to commence legal or arbitration action
Permanent waiver and bar for claims not filed within one year
Charges & Financial Obligations · Company practice
Customer Responsibility for Charges, Surcharges, Fees, and Primary Place of Use
Customers are responsible for all service charges, including unauthorized usage by anyone permitted access to the device. Charges include monthly access, metered usage, add-on fees, mandatory government taxes/fees based on a required street address (Cricket may designate a PPU and terminate if omitted/out of area), transactional fees, and company-retained surcharges that are not taxes and subject to change by Cricket.
Supporting quotations
You are responsible for paying all Charges for Services provided under this Agreement, including Charges made by any person you permit to have direct or indirect access to your Device even if you did not authorize its use. These include, but are not limited to, (a) monthly access charges; (b) usage charges (if your plan includes metered usage); (c) charges for features and add-ons; (d) taxes, fees and other assessments imposed by the government that we are required to collect and remit to the government (to determine your primary place of use ("PPU") and which jurisdiction's taxes and assessments to collect, you are required to provide us with your street address; if you do not provide an address or it is outside our Service area, we will designate a PPU within the Service area for you and we may terminate your Service); (e) other fees and charges including activation, reactivation, prepayment, convenience payment, restocking, Device unlocking, SIM replacement, number change, express delivery, upgrade, program, or other fees, including specific transaction fees, relating to Services and Devices purchased from us (for a current list of these fees, please see our [charges and fees support page](https://www.cricketwireless.com/support/billing-and-payments/charges-and-fees.html) at cricketwireless.com/support/billing-and-payments/charges-and-fees.html); and (f) surcharges that we collect and retain from our customers that include, but are not limited to, Federal or State Universal Service fees, regulatory charges, administrative fees, and government taxes or fees imposed on gross receipts, sales and/or property that we incur in providing Services to our customers. Surcharges are not taxes, and we are not required by the government to collect them from you. We determine the rate of these charges, and the amounts are subject to change.
Qualifications & exceptions
Customer is liable for charges by permitted third parties even if use was unauthorized
Failure to provide valid street address allows Cricket to designate PPU or terminate service
Surcharges are retained by Cricket, are not government taxes, and may change
Charges & Financial Obligations · Restriction or exception
Advance Payment Requirement, No Rollover, 60-Day Suspension, and Balance Forfeiture
Cricket services require payment in advance of all charges. Service allotments must be used within the designated period and do not roll over. Nonpayment results in a 60-day suspension before complete cancellation and phone number reassignment. All payments and balances are strictly non-refundable, non-transferable, and forfeited upon suspension or cancellation.
Supporting quotations
The availability of Services depends upon your payment in advance of all Charges when they are due. Payment by a customer of good funds at an in-store location of an authorized retailer completes the customer's transaction. If you fail to make payments when due, the Services will be suspended and/or canceled. By making a payment you will have access to Services for a limited amount of time and you must use the Services during the designated period of time; any unused allotment of Services from one designated period of time will not carry over to the next period (e.g., Services do not roll-over). Charges for our Services and the amount of time Services are available following activation may vary. If your account is deactivated for nonpayment it will be placed in suspend mode for 60 days. If your account is not reactivated or replenished before the end of the 60 day suspend period, it will be canceled. Amounts paid for Service Charges are non-refundable and Account balances are not transferable, refundable, or redeemable for cash. If your Account is suspended or canceled, for any reason, any remaining balance will be forfeited. When your Account is canceled, we will re-assign the phone number associated with your Account, and that phone number, or identification number associated with your Account may no longer be available to you. We may also charge you a fee to reactivate Service.
Qualifications & exceptions
Advance payment required for service access
Unused service allotments do not roll over
60-day suspension period for nonpayment prior to cancellation and phone number reassignment
All account balances are non-refundable and forfeited upon suspension or cancellation
Charges & Financial Obligations · Company practice
Authorized Retailer Payments, Discretionary Availability, and Customer Assistance Fee
Cricket allows in-person payments at participating authorized retailers in cash, debit, or credit. The availability of retailer payment is discretionary and subject to termination without notice. In-store payments incur an additional customer assistance fee determined by Cricket, which customers can avoid by paying online or through Auto Pay.
Supporting quotations
You can make payments for Charges to Cricket in person at participating authorized retailer locations. To make a payment at an authorized retailer location you must have the information necessary for us to verify your identity as required by our policies. Payments at authorized retailer locations may be in cash or by credit or debit card (provided that the retailer is able to accept payments from cards that operate on your credit or debit card's network).
The ability to make payments at authorized retailer locations is a service provided by Cricket in its sole discretion. Cricket is not obligated to make this payment method available, and may discontinue it - either entirely or at a particular retailer - at any time without notice to you, and without amending this Agreement. When you pay for Charges at an authorized retailer location, you will be required to pay a customer assistance fee in addition to the amount of your Charges. Cricket sets the amount of this fee in its discretion. It may adjust the amount of this fee from time to time without notice, and it may vary the amount of this charge by retailer location. You can always avoid paying this service charge by paying online or via Auto Pay. See [www.cricketwireless.com/support/billing-and-payments/bill-pay-methods](https://www.cricketwireless.com/support/billing-and-payments/bill-pay-methods).
Cricket will consider the transaction complete as soon as you make a payment to the retailer. Generally, a payment made to the retailer will be reflected on your Cricket account almost immediately after you make it. In some instances, however, there might be a delay in posting the payment to your account.
Qualifications & exceptions
In-person retailer payment option may be discontinued at any time without notice
Customer assistance fee is charged for in-person retailer payments
Assistance fee can be avoided by paying online or via Auto Pay
Charges & Financial Obligations · Restriction or exception
Due Date Inflexibility and Retailer Independent Status
Retailers do not provide bill payment services. Customer payment due dates are not extended if an authorized retailer is closed during normal operating hours or cannot accept payments due to technical or staffing difficulties.
Supporting quotations
The retailer is not providing you with a bill payment service or payment processing service. You are responsible for ensuring that a Retailer accepts payments for Charges. Retailer might not be able to accept payments at all times that they are open for business because of technical or personnel reasons. Your due date for Charges will not be extended because a retailer is closed - even if it is closed during its normal operating hours and even if such closure was not announced - or cannot accept a payment for another reason.
Qualifications & exceptions
Payment due date is not extended due to retailer closure or technical inability to accept payment
Retailers are not bill payment service providers
Charges & Financial Obligations · Company practice
Auto Pay Recurring Billing Authorization, Card Updater, and NSF Fee Disclaimer
Enrolling in Auto Pay authorizes recurring monthly charges without a signed receipt. Customers authorize Cricket to receive updated card expiration and account numbers from participating bank updater programs. Cricket disclaims responsibility for any insufficient funds (NSF) or overdraft fees resulting from payment attempts. Cancellation of Auto Pay may forfeit associated promotions or discounts.
Supporting quotations
If you enroll in an automatic credit card billing, automatic payment, or electronic funds transfer plan, you authorize us or our agent to charge or place holds on the credit or debit card or financial institution account number you provide to us, without requiring a signed receipt. You certify you are the owner of the payment method, authorize us to store this information, and authorize us to automatically charge the amount of your monthly Service(s) each month on the date indicated in your online Account. You agree to provide us with updated credit or debit card or bank account information when needed by logging into your online Account, dialing 611 on your Cricket Device, or calling the customer care number available at cricketwireless.com/contactus. You acknowledge that, if your card-issuing bank participates in a card updater program and unless you opt out of this service, your bank may provide us with updated card numbers and expiration dates, and we will update our files with this information and continue to charge your card. You agree that we’re not responsible for any insufficient funds or other charges you might incur as a result of any attempts to charge or place holds on your credit or debit card or to transfer funds. When payment is made by credit or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer.
You can cancel your authorization for automatic credit-card billing, automatic payment, or electronic funds transfer by logging into your online Account, dialing 611 on your Cricket Device, or calling the customer care number available at cricketwireless.com/contactus. If you do so, you may lose certain promotions or discounts.
Qualifications & exceptions
Authorizes recurring charges and holds without signed receipts
Card updater service automatically updates card details from banks unless opted out
Cricket disclaims all responsibility for insufficient funds or overdraft fees
Cancelling Auto Pay may terminate promotions and discounts
Charges & Financial Obligations · Restriction or exception
Service Plan Usage Allotments, No Rollover, and Off-Network Roaming Charges
Service plans define monthly usage allotments for voice, messaging, and data with no rollover of unused allotments across billing cycles. Usage of other carriers' networks domestically or internationally is excluded from standard plans and incurs additional charges.
Supporting quotations
Services included in your rate plan (“Service Plan”), which sets forth your monthly usage allotment and charges for voice, messaging and/or data services; pay-per-use rates; and your coverage area. Unless specified otherwise in your rate plan terms, any unused allotment of voice, messaging and data services, from one rate plan cycle will not carry over to any other rate plan cycle.
Any optional features and services you add to any line on your Account, which may be subject to additional charges and terms and conditions.
Unless otherwise specified in your Service Plan, your Wireless Service does not include – and additional charges may apply for use of – other carriers’ networks in the U.S. or while traveling internationally.
Qualifications & exceptions
Unused allotments do not rollover to subsequent plan cycles
Roaming on third-party networks domestically and internationally incurs extra charges
Optional features may incur additional fees
Charges & Financial Obligations · Company practice
Unlimited Data Meaning, Speed Limitations, and Tiered Plan Migration
Unlimited data denotes a single monthly flat rate rather than guaranteed transmission speeds or unrestricted usage. Violations of network rules permit Cricket to restrict data or migrate the customer to a tiered data plan with 30 days advance notice.
Supporting quotations
If you are subscribed to a Cricket unlimited data plan, you agree that “unlimited” means you pay a single monthly flat rate for wireless Data Service regardless of how much data you use. You further agree that “unlimited” does not mean that wireless data will be transmitted at any particular speed or that you can use Cricket’s wireless Data Service in any way that you choose or for any Prohibited Network Uses. If you use your unlimited data plan in any manner that is prohibited, Cricket can limit, restrict, suspend or terminate your Data Service. We may also migrate you from the unlimited data plan to a tiered data plan and charge you the appropriate monthly fees. We will provide you with notice of this change at least 30 days in advance either by email, text message, or other appropriate means.
Qualifications & exceptions
Unlimited data does not guarantee specific speeds
Prohibited usage allows restriction or termination
Cricket may migrate users to tiered plans with 30 days notice
Charges & Financial Obligations · Restriction or exception
Domestic Off-Net Monthly Ceilings and Off-Net Service Cancellation
Customers must use devices predominantly on Cricket's network. Domestic off-net usage is capped at 750 voice minutes, 100 megabytes of data, and 3,000 messages per month. Exceeding these monthly thresholds allows Cricket to suspend, limit, or cancel off-net roaming capabilities upon notice.
Supporting quotations
In most cases you are not charged separately for domestic off-net usage. Please check your rate plan terms to determine whether any extra charges apply for domestic roaming. However, if your rate plan provides for off-net usage, you still must use your Device predominantly within the Cricket, or Cricket affiliate, owned and operated wireless network. Thus, if we provide you with off-net usage, we may suspend, limit or cancel your continued use of other carriers' networks if you exceed the following off-net thresholds:
Voice: If you use more than 750 minutes during any month.
Data: If you use more than 100 megabytes of data during any month.
Messaging: If you use more than 3,000 messages during any month.
We will provide you with notice if we take action because you exceed any of these thresholds.
Qualifications & exceptions
Device must be used predominantly on Cricket owned network
Exceeding off-net caps permits suspension or cancellation of off-net service
Charges & Financial Obligations · Company practice
Immediate Lost/Stolen Device Notification and Continuing Payment Obligations
Customers must immediately report lost or stolen devices and remain liable for all usage charges until reported. Reporting theft does not relieve the customer of ongoing monthly plan fees, and customers must provide requested proof of loss and police reports.
Supporting quotations
You must contact us immediately to report a lost or stolen Device. You are responsible for all Charges incurred on your phone number until you report the theft or loss to us. After you report the theft or loss, you remain responsible for complying with your obligations under this Agreement including the payment of any monthly Service fees. You further agree to cooperate in the fraud or theft investigation and to provide us with information and documentation (including any proof of loss and police reports) as we may reasonably request.
Qualifications & exceptions
Customer liable for charges incurred prior to reporting theft
Ongoing monthly plan fees continue after reporting theft
Customer must furnish police reports and proof of loss
Charges & Financial Obligations · Company practice
Responsibility for Rate Plan Costs, Add-On Fees, and Special Assistance Charges
Customers are responsible for all incurred account charges, including monthly rate plan fees, add-on features, transaction fees, and special account assistance fees as listed on Cricket's fees schedule.
Supporting quotations
You are responsible for all charges incurred on your Account. In addition to charges authorized in this Agreement (including subsection 1.9), your payment may include:
the monthly cost of the rate plan you have selected;
optional services, such as features and add-ons;
other charges and Cricket fees; and
occasional fees for special Account assistance.
For information on fees that may be charged and that you agree to pay, please visit [cricketwireless.com/support/billing-and-payments/charges-and-fees.html](https://www.cricketwireless.com/support/billing-and-payments/charges-and-fees.html).
Qualifications & exceptions
Customer responsible for all plan and add-on charges
Special account assistance fees apply
Charges & Financial Obligations · Company practice
Voice Airtime Full-Minute Rounding, Ring Time, and Disconnect Timing
Measured voice calls are billed in full-minute increments, rounding up any fractional minute. Airtime begins upon pressing Send or establishing connection and continues until the network confirms disconnect. Ringing, answer supervision (including voicemail pickups), channel clearing, and voicemail deposits incur airtime charges.
Supporting quotations
If your Service Plan includes measured voice usage, your airtime is charged in full-minute increments, and actual usage is rounded up to the next full-minute increment at the end of each call. We charge a full minute of airtime usage for every fraction of the last minute of airtime used. Airtime begins for outgoing calls when you press SEND (or similar key) and for incoming calls when a signal connection from the caller is established with our facilities. Airtime ends after you press END (or similar key), but not until the disconnect signal is received by our facilities and confirmed. All outgoing calls for which we receive answer supervision or which have at least 30 seconds of airtime, including ring time, will incur a minimum of one minute airtime charge. Answer supervision is generally received when a call is answered, but may also be generated by voicemail systems, private branch exchanges, and interexchange switching equipment. Airtime may include time for us to recognize that only one party has disconnected from the call, time to clear the channels in use, and ring time. Airtime may also occur from other uses of our facilities, including voicemail deposits and retrievals, and call transfers. Calls that begin in one rate period and end in another rate period may be charged during the period in which the call began.
Qualifications & exceptions
Fractional minutes rounded up to full minute
Outgoing calls with 30 seconds airtime or answer supervision incur minimum 1 minute charge
Airtime includes ring time, channel clearing, and voicemail access
Charges & Financial Obligations · Company practice
Messaging Character Thresholds, Multi-Part Billing, and Unread Message Fees
Standard text messages are capped at 160 characters, reduced to 70 characters for messages containing emojis or special characters, with longer texts billed as multiple individual messages. Messaging charges apply regardless of whether messages are read, unread, solicited, or unsolicited. MMS and RCS are subject to 1MB and 100MB caps respectively.
Supporting quotations
Generally, one text message equals 160 characters; however, text messages that include special characters, like emojis or non-Latin alphabet characters may be limited to 70 characters. Text messages that exceed the character limit will be charged as multiple individual messages according to your rate plan. Messaging Service can deliver video and picture messages (MMS) up to only 1MB in size, or up to 100MB in size with RCS. Cricket reserves the right to change the message size limit at any time. Message rates apply whether the message is read, unread, solicited, or unsolicited. Messages sent through applications may incur data usage charges.
Qualifications & exceptions
Standard SMS 160 chars, reduced to 70 chars for emojis or non-Latin text
Messages exceeding limit billed as multiple messages
Charges apply to unread and unsolicited messages
MMS capped at 1MB, RCS capped at 100MB
Charges & Financial Obligations · Company practice
Data Kilobyte Rounding, Background App Metering, and Domestic Restriction
Data usage is rounded up to the next full kilobyte at the conclusion of each session. Data metering includes all transmissions running automatically in the background without user knowledge, regardless of transmission success. Standard data allowances are restricted strictly to United States usage.
Supporting quotations
We measure data usage by the kilobyte, megabyte or gigabyte, where 1024 kilobytes equals 1 megabyte, and 1024 megabytes equals 1 gigabyte. To determine your data usage, we calculate in full-kilobyte increments, and actual usage is rounded up to the next full kilobyte increment at the end of each data session.
Data use occurs whenever your Device is connected to our network and is engaged in any data transmission, including those you initiate, or those running automatically in the background without your knowledge and whether the data transmission successful or not. Some applications, content, programs and software on your Device (including both downloads and preloads) automatically and regularly send and receive data transmission in order to function properly, without you affirmatively initiating the request and without your knowledge.
Your rate plan data allowance is limited to usage in the United States, unless service in other locations is included in your rate plan or international roaming is included as part of your rate plan or package.
Qualifications & exceptions
Data usage rounded up to next full kilobyte per session
Background data transmissions metered regardless of user awareness or success
Data allowances restricted to United States territory
Charges & Financial Obligations · Restriction or exception
24-Hour Continuous Outage Credit as Sole Remedy and Hardware Obsolescence Disclaimer
If wireless service is interrupted for 24 or more continuous hours by a cause within Cricket's control, customer's sole and exclusive remedy is a pro-rata monthly service fee credit issued upon affirmative request. Cricket disclaims liability for network technology changes that render customer devices or software obsolete.
Supporting quotations
Not all plans or Wireless Services are available for purchase or use in all sales channels, in all areas or with all Devices. Cricket is not responsible for loss or disclosure of any information you transmit or provide to us. Cricket’s Wireless Services are not equivalent to wireline internet. Cricket is not responsible for nonproprietary services or their effects on Devices.
We may, but do not have the obligation to, refuse to transmit any information through the Wireless Services and may screen and delete information prior to delivery of that information to you. There are gaps in service within the Wireless Services areas shown on coverage maps, which, by their nature, are only approximations of actual coverage.
Notwithstanding the foregoing, if your Wireless Service is interrupted for 24 or more continuous hours by a cause within our control, we will issue you, upon request, an Account credit equal to a pro-rata adjustment of the monthly Service fee for the time period your Service was unavailable, not to exceed the monthly Service fee. Our liability to you for Service failures is limited solely to the credit set forth above. Cricket is not liable to you for changes in operation or technology that cause or render your Device and/or software to be obsolete or require modification.
Qualifications & exceptions
Pro-rata credit requires 24+ continuous hours outage within Cricket control
Credit must be affirmatively requested and is capped at monthly fee
Outage credit is sole and exclusive remedy for service interruptions
Cricket is not liable for technology transitions causing device obsolescence
Charges & Financial Obligations · User right or choice
California Unauthorized Charge Shield, Investigation Rights, and CPUC Recourse
California customers are not liable for unauthorized charges once lost or stolen devices are reported. Calls placed from the device constitute evidence of authorization. Cricket must investigate reported unauthorized billing within 30 days, with customers retaining the right to complain to the California Public Utilities Commission (CPUC).
Supporting quotations
You are not liable for charges you did not authorize, but the fact that a call was placed from your Device is evidence that the call was authorized. Unauthorized charges may include calls made to or from your Device after it was lost or stolen. Once you report to us that the Device is lost or stolen and your Device is suspended, you will not be responsible for subsequent charges incurred by that Device. You can report your Device as lost or stolen and suspend Services without a charge by contacting us at 1-800-274-2538, by calling 611 from your wireless Device, or online at [www.cricketwireless.com](https://www.cricketwireless.com/). If you notify us of any charges on your bill you claim are unauthorized, we will investigate and advise you of the result of our investigation within 30 days. If you do not agree with the outcome, you may file a complaint with the California Public Utilities Commission, and you may have other legal rights.
Qualifications & exceptions
California customers shielded from unauthorized charges post-theft report
Calls placed from device serve as evidence of authorization
30-day investigation window for disputed charges
Right to file complaint with California Public Utilities Commission
Charges & Financial Obligations · Company practice
Third-Party Subscription Payment Terms Precedence and App Limitations
For subscribers paying through third-party subscription programs, third-party agreement terms control over payment and eligibility disputes. Account monitoring and modification options in the myCricket app may be restricted.
Supporting quotations
Your use of the Wireless Service is subject to the terms set forth herein and any additional terms and conditions imposed by an authorized third party that collects your monthly service payment as part of a subscription program. With respect to any payment or program eligibility matters, in the event of a conflict between the terms and conditions in this Agreement and the terms and conditions of the third-party subscription program agreement, the terms of such third-party agreement will control. In addition, as a subscriber making payments through a third party, your ability to monitor or modify your data usage account details on cricketwireless.com or through the myCricket app may be limited.
Qualifications & exceptions
Third-party program terms control payment and eligibility conflicts
Data monitoring and account modification features may be restricted in-app
Charges & Financial Obligations · Restriction or exception
Unlimited Data Definition and Complete Exclusion of Voice, Text, and Roaming
Home Internet includes unlimited data without overage charges, but provides no speed commitments and is subject to reasonable network management. Voice calling, text messaging, domestic roaming, international roaming, and international services are completely excluded.
Supporting quotations
Home Internet Service includes unlimited data for residential internet access. "Unlimited" means that no data overage charges apply; it does not mean that data will be transmitted at any particular speed or that the Service may be used for any purpose. Home Internet Service remains subject to this Agreement, Cricket's Acceptable Use Policy, and Cricket's reasonable network management practices.
Home Internet Service does not include voice service or text messaging service. Domestic roaming, international roaming, and international services are not included.
Qualifications & exceptions
Unlimited data denotes absence of overage fees, not guaranteed speeds
Voice calling and SMS/MMS messaging are entirely excluded
Domestic and international roaming services are entirely excluded
Charges & Financial Obligations · Company practice
Monthly Advance Payment, Wireless Cycle Alignment, and Non-Refundable Fees
Home Internet is prepaid monthly, with the first full charge due upon purchase and activation occurring in-store or upon gateway delivery. Billing cycles align automatically with existing Cricket wireless accounts. Monthly payments are non-refundable, with no proration or credits for mid-cycle cancellations.
Supporting quotations
Home Internet Service is a monthly prepaid service. The first full monthly Service charge is due at purchase. Activation of Home Internet Service will occur upon payment in-store or upon delivery of the Gateway for online or direct fulfillment purchases. Your monthly rate plan cycle begins upon activation; however, if you add Home Internet Service to an existing Cricket wireless service account, we will align your Home Internet Service rate plan cycle with your wireless service rate plan cycle. Unless required by applicable law, monthly Service payments are nonrefundable, and no refund or credit is provided for unused Service if you cancel before the end of the monthly Service period.
Applicable fees may apply as provided in this Agreement.
Qualifications & exceptions
Full monthly payment required in advance at purchase
Billing cycle automatically aligns with existing wireless lines
Payments strictly non-refundable with no mid-cycle proration
Charges & Financial Obligations · Company practice
Service Discontinuation Discretion, Customer Cancellation, and Discount Loss
Cricket may modify or discontinue Home Internet service and rate structures at any time, with continued use constituting acceptance. Customers may cancel at any time but receive no proration or refunds for unused periods, and cancelling may eliminate bundled discounts on other lines.
Supporting quotations
Cricket may modify, suspend, limit, or discontinue Home Internet Service, eligibility requirements, rates, Charges, features, network practices, technology, or equipment requirements as provided in the General Terms and subject to applicable law. Your continued use or payment after the effective date of a change means you accept the change.
Home Internet Service follows Cricket's suspension, cancellation, restoration, payment, and reactivation provisions applicable to Cricket wireless services unless Cricket expressly states otherwise. If you do not make required payments when due, Home Internet Service may be suspended or cancelled in accordance with this Agreement.
You may cancel Home Internet Service at any time. You remain responsible for Charges until the Service is cancelled. Unless required by applicable law, there is no proration, refund, or credit for the unused portion of a Service period. Cancellation or termination may affect discounts associated with other Cricket Services on your Account.
Qualifications & exceptions
Cricket may modify or discontinue service features or rates
No refunds or pro-rated credits for unused service upon customer cancellation
Cancellation may terminate multi-product account discounts