Cricket Wireless Terms and Conditions of Service

Legal Rights & Agreement Rules · Restriction or exception

Broad Arbitration Requirement and Bodily Injury Exception

Cricket and customers agree to arbitrate all disputes and claims arising from or relating to their relationship under the Federal Arbitration Act, including contract, tort, fraud, statutory, advertising, emotional distress, and post-termination claims, except for claims arising from bodily injury or death.

Supporting quotations

To the greatest extent permitted under the Federal Arbitration Act, Cricket and you agree to arbitrate all disputes and claims between you and Cricket, except for claims arising from bodily injury or death. The scope of this arbitration provision is intended to be broadly interpreted. It includes, but is not limited to:

claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, fraud, misrepresentation, or any other statutory or common-law legal theory;

claims for mental or emotional distress or injury not arising out of bodily injury;

claims that may arise after the termination of this Agreement.

Qualifications & exceptions

• Arbitrates all claims to greatest extent permitted under FAA
• Excludes claims arising from bodily injury or death
• Includes past, advertising, uncertified class, and post-termination claims

Legal Rights & Agreement Rules · Context

Arbitration Characteristics and Arbitrator Authority

Arbitration is a binding, streamlined alternative to court litigation decided by a neutral arbitrator who applies the same law and can award the same individualized remedies as a court, with limited discovery and very limited court review.

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An “arbitration” is a less formal alternative to a lawsuit or jury trial in court. A neutral third party, called an arbitrator, decides the dispute. The arbitrator applies the same law and can award the same individualized remedies that a court could award but uses streamlined procedures and limits discovery to simplify the process and reduce costs. The arbitrator’s decision is legally binding, and it is subject to very limited review by courts.

Qualifications & exceptions

• Streamlined procedures and limited discovery
• Arbitrator awards same individualized remedies as court
• Subject to very limited judicial review

Legal Rights & Agreement Rules · Context

Broad Scope of Parties Bound by Dispute Provision

The dispute and arbitration provisions bind and benefit past, present, and future parents, subsidiaries, affiliates, officers, agents, employees, licensors, successors, assigns, and all authorized or unauthorized users or beneficiaries of Cricket products or services.

Supporting quotations

References in Section 1.3 to “Cricket” or “we” include our past, present, and future parents, subsidiaries, affiliates, and related entities, as well as Cricket’s and all of those entities’ officers, agents, employees, licensors, predecessors in interest, successors, and assigns. References in Section 1.3 to “you” include your past, present, and future parents, subsidiaries, affiliates, related entities, agents, employees, predecessors in interest, successors, and assigns; and all authorized or unauthorized users or beneficiaries of Cricket Services or products under past, present, or future Agreements between you and Cricket.

Qualifications & exceptions

• Extends to parents, affiliates, officers, employees, successors, and assigns
• Binds both authorized and unauthorized users and beneficiaries

Legal Rights & Agreement Rules · User right or choice

Individual Small Claims Court Option

Either the customer or Cricket may choose to bring an individual dispute in small claims court for the county or parish of the customer's billing address instead of arbitrating, provided the action remains individual and seeks only individualized relief.

Supporting quotations

Small Claims Option. Despite this arbitration provision, either you or Cricket may bring a dispute or elect to have a dispute heard in the small claims court for the county (or parish) of your billing address. Disputes submitted to small claims court are not subject to arbitration, so long as they remain in that court and advance only individual (non-class, non-representative) claims seeking individualized requests for relief. The small claims court will decide whether a dispute is within its jurisdictional limits in the first instance, and otherwise, a court of competent jurisdiction will decide.

Qualifications & exceptions

• Venue limited to county or parish of billing address
• Must remain in small claims court and advance only individual, non-class claims seeking individualized relief

Legal Rights & Agreement Rules · Permission or license

Government Agency Inquiries, FAA Governance, and Survival

The arbitration agreement does not prevent customers from bringing matters to federal, state, or local agencies such as the FCC. The agreement evidences interstate commerce governed procedurally and substantively by the Federal Arbitration Act, and the arbitration section survives agreement termination.

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This arbitration provision does not preclude you from bringing issues to the attention of federal, state, or local agencies, including, for example, the Federal Communications Commission. Those agencies can, if the law allows, seek relief against us on your behalf. This Agreement evidences a transaction in interstate commerce, and thus the substantive and procedural provisions of the Federal Arbitration Act govern the interpretation and enforcement of this arbitration provision (not state arbitration law). This arbitration provision will survive termination of this Agreement.

Qualifications & exceptions

• Does not prevent reporting to FCC or other regulatory agencies
• Substantive and procedural FAA governs rather than state arbitration law
• Arbitration provision survives contract termination

Legal Rights & Agreement Rules · Procedure

Mandatory Informal Dispute Notice and Verification Requirements

Before initiating arbitration or small claims litigation, the claimant must send a complete written Notice of Dispute by U.S. mail or courier to Cricket's Dallas legal address, personally signed by the claimant, containing required claim and relief details, and providing account authentication and consent before Cricket may discuss account records with counsel.

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If that does not work, the first step in the dispute resolution process is to send a written Notice of Dispute (“Notice”). (We’ll also send you a Notice to your billing address if we have a dispute with you.) You may download the Notice form at [https://www.cricketwireless.com/entassets/Cricket_Wireless_Arbitration_Form.pdf](https://www.cricketwireless.com/entassets/Cricket_Wireless_Arbitration_Form.pdf). The Notice to Cricket may be sent by U.S. mail or professional courier service to Legal Department - Notice of Dispute, Cricket, 208 S. Akard, Office #2900.13, Dallas, Texas 75202 (the “Notice Address”). The Notice must include all of the information requested on the Notice form, including: (a) the claimant’s name, address, and phone number; (b) the Account number at issue; (c) the services (if any) to which the claim pertains; (d) a description of the nature and basis of the claim or dispute; and (e) an explanation of the specific relief sought and the basis for the calculations. The Notice must be personally signed by you (if you are the claimant) or by a Cricket representative (if we are the claimant). To protect your Account, you provide your authentication and consent before we discuss or share your Account information with anyone other than you, including an attorney (“Authentication and Consent”).

Qualifications & exceptions

• Mandatory first step before arbitration or small claims proceeding
• Must include all specified claim details and calculations on official form
• Requires personal signature and customer authentication consent for attorney discussions

Legal Rights & Agreement Rules · Context

Informal Dispute Process and Legal Department Review

Cricket's dispute resolution framework provides an opportunity to resolve issues informally with Cricket's legal department before pursuing individual arbitration or small claims court.

Supporting quotations

This part of the Agreement explains how we’ll handle disputes between you and Cricket through our informal dispute resolution process, individual arbitration, or small claims court. The informal dispute resolution process gives you the opportunity to explain what happened to someone in, or working with, our legal department.

Qualifications & exceptions

• Informal dispute process gives opportunity to explain what happened to legal department

Legal Rights & Agreement Rules · Restriction or exception

Arbitration of Past, Advertising, and Uncertified Class Claims

Disputes subject to mandatory arbitration include claims arising before the agreement existed, claims regarding advertising, and claims currently part of putative class actions in which the customer is not a certified class member.

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claims that arose before the existence of this or any prior Agreement (including, but not limited to, claims relating to advertising);

claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and

Qualifications & exceptions

• Includes claims that arose before agreement existence
• Includes claims relating to advertising
• Includes putative class action claims where customer is not certified class member

Legal Rights & Agreement Rules · Procedure

60-Day Investigation Window, Settlement Conference, and Limitations Tolling

The receiving party has 60 days to investigate a dispute notice and may request an individualized Informal Settlement Conference via phone or videoconference with mandatory personal participation. Applicable limitation periods are tolled during the Informal Resolution Period until the later of 60 days or conference completion.

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The party sending the Notice must give the other party 60 days after receiving a complete Notice (including Authentication and Consent, if required) to investigate the claim. During that period, the receiving party may request an individualized phone call or videoconference to discuss settlement (“Informal Settlement Conference”). You and Cricket must cooperate in good faith to schedule the Informal Settlement Conference (which may occur after the 60-day period). You and a Cricket representative must personally participate, unless otherwise agreed in writing. Either party’s lawyers may also participate.

Any applicable statute of limitations or contractual limitations period will be tolled for the claims and requested relief in the Notice during the “Informal Resolution Period.” The Informal Resolution Period runs from the date the Notice (and Authentication and Consent, if required) is received through the later of (1) 60 days after receipt of the Notice or (2) the date the Informal Settlement Conference is completed, if timely requested.

Qualifications & exceptions

• 60-day investigation period after complete notice
• Mandatory personal participation in settlement conference unless agreed otherwise in writing
• Statutes of limitations tolled during informal resolution period

Legal Rights & Agreement Rules · Restriction or exception

Informal Resolution Process as Mandatory Condition Precedent to Arbitration

Completing the Informal Resolution Period is an essential prerequisite before commencing arbitration or small claims litigation. Failure to comply allows a court to enjoin proceedings and prohibits JAMS from administering or assessing fees.

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Any arbitration or small claims court proceeding cannot begin until after the Informal Resolution Period has ended. (Subsection 1.3.2.7 contains additional requirements for commencing mass arbitrations.) All of the informal dispute resolution requirements are essential so that you and Cricket have a meaningful chance to resolve disputes before starting a formal arbitration or small claims proceeding. If any aspect of these requirements has not been met, a court of competent jurisdiction can enjoin the filing or prosecution of an arbitration or small claims court proceeding. In addition, unless prohibited by law, JAMS may not accept, administer, assess, or demand fees in connection with such an arbitration. If the arbitration already is pending, it must be dismissed. Even so, both parties retain the right to seek relief for non-compliance with this condition precedent in arbitration.

Qualifications & exceptions

• Condition precedent to formal arbitration or small claims filing
• Courts authorized to enjoin non-compliant filings
• JAMS prohibited from administering or demanding fees for premature claims

Legal Rights & Agreement Rules · Procedure

Arbitration Initiation Demand, JAMS Administration, and Litigation Funding Disclosure

Arbitration demands must be served on JAMS and Cricket's notice address, attaching the original notice and a signed certification of compliance. Claimants must disclose any third party providing funding or holding a financial stake in the dispute. JAMS administers the arbitration under its Streamlined Rules as modified.

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You can download a form to initiate arbitration at https://www.cricketwireless.com/legal-info/arbitration.html. You can also find information on how to start an arbitration, including how to file a consumer arbitration online, at [jamsadr.com/submit](https://www.jamsadr.com/submit). A copy of the arbitration demand must be sent to JAMS and the Notice Address, and a copy of the Notice and a certification of compliance with the Informal Dispute Resolution Process in subsection 1.3.2.2 (personally signed by the party initiating arbitration and their counsel, if represented) must be attached to your arbitration demand. The arbitration demand must disclose any person or entity that is funding or has a financial stake in any aspect of the arbitration.

JAMS will administer the arbitration. The arbitration will be governed by the then-current JAMS Streamlined Arbitration Rules and Procedures, plus any Mass Arbitration Procedures and Guidelines that apply to the dispute (together, the “JAMS Rules”), as modified by this arbitration provision, and will be administered by JAMS. If JAMS refuses to enforce any part of this arbitration provision, you and Cricket will pick another arbitration provider that will administer the arbitration consistent with this arbitration provision. If the parties cannot agree, the court will pick an arbitration provider that will do so. You can read the JAMS Rules at [jamsadr.com/submit](https://www.jamsadr.com/submit) or you can ask for them by writing to the Notice Address. You also can get information that is designed for non-lawyers about the arbitration process at https://www.cricketwireless.com/legal-info/arbitration.html.

Qualifications & exceptions

• Must attach signed certification of compliance with informal process
• Mandatory disclosure of any person or entity with financial stake or funding
• JAMS administers under Streamlined Rules as modified

Legal Rights & Agreement Rules · Restriction or exception

Certification of Non-Frivolous Claims and Rule 11 Sanctions

Attorneys in arbitration certify compliance with Federal Rule of Civil Procedure 11(b) that claims and relief sought are not frivolous or improper, and arbitrators may impose sanctions against parties and lawyers.

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Just as in federal court, you and Cricket agree that any lawyer representing a party in arbitration certifies that they’re complying with the requirements of Federal Rule of Civil Procedure 11(b). This includes a certification that the claim and the relief sought are not frivolous and are not brought for an improper purpose. The arbitrator may impose any sanctions allowed under the JAMS Rules, Federal Rule of Civil Procedure 11, or applicable federal or state law against any represented parties and their lawyers.

Qualifications & exceptions

• Lawyers certify compliance with Federal Rule of Civil Procedure 11(b)
• Arbitrator authorized to impose sanctions against represented parties and counsel

Legal Rights & Agreement Rules · Restriction or exception

Judicial Determination of Arbitrability and Preclusive Effect Limits

While the arbitrator decides most issues, only a court can decide issues of arbitrability, validity, scope, enforceability, applicable version, or compliance with mass arbitration and class waiver rules. Arbitrator rulings in other proceedings have no preclusive or binding effect.

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The arbitrator decides all issues, except that only a court of competent jurisdiction can decide the following:

issues relating to arbitrability or the existence, validity, scope, or enforceability of the arbitration provision,

The arbitrator may consider rulings in other arbitrations involving different customers, but an arbitrator’s ruling will not be binding or have any preclusive effect in proceedings involving different customers.

Qualifications & exceptions

• Courts exclusively decide arbitrability, validity, scope, and enforceability
• Courts exclusively decide compliance with class waiver and mass arbitration rules
• Rulings have no binding or preclusive effect across different customer proceedings

Legal Rights & Agreement Rules · Procedure

Arbitrator Selection and Hearing Venue

Unless agreed otherwise, parties select a single neutral arbitrator from JAMS, with in-person hearings held in the county or parish of the customer's billing address or conducted remotely by phone or videoconference.

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Unless you and Cricket agree otherwise, the parties will select a single, neutral arbitrator through a strike-and-rank process. If a Process Administrator is requested, the parties will pick that arbitrator the same way. Unless you and Cricket agree otherwise, any arbitration hearings will take place in a location reasonably convenient to you. If your claim is valued at $10,000 or less, you may choose whether the arbitration will be conducted solely based on documents submitted to the arbitrator or through a telephonic, videoconference, or in-person hearing under the JAMS Rules. If your claim is valued at more than $10,000, the right to a hearing will be determined by the JAMS Rules. Unless you and Cricket agree otherwise, a hearing is required if you or we are seeking injunctive relief. During the arbitration, the amount of any settlement offers must not be disclosed to the arbitrator until after the arbitrator determines the relief, if any, to which you or Cricket is entitled. No matter how the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions behind the decision. Except as provided in subsection 1.3.2.6 below, the arbitrator can award the same damages and relief that a court can award under applicable law.

Qualifications & exceptions

• Single neutral arbitrator from JAMS
• Hearing held in county of customer billing address or conducted remotely

Legal Rights & Agreement Rules · Restriction or exception

Mandatory Individual Arbitration, Class Action Waiver, and Severability

All claims must be brought strictly in an individual capacity and not as a plaintiff or class member in any class, collective, representative, or private attorney general proceeding. The arbitrator cannot consolidate claims. If consolidation bans are found unenforceable, non-arbitrable claims are stayed until individual arbitration concludes.

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The arbitrator may award relief (including, but not limited to, damages, restitution, declaratory relief, and injunctive relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief for that party’s individual claim. YOU AND CRICKET AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING. Further, unless both you and Cricket agree otherwise, the arbitrator cannot consolidate more than one person’s or entity’s claims and cannot preside over any form of a class, collective, representative, private attorney general, or public injunction proceeding.

If a court of competent jurisdiction (after exhaustion of all appeals) decides that any of these bans on consolidation or non-individualized relief (such as class, representative, private attorney general, or public injunctive relief) is unenforceable, then all other aspects of the case must be arbitrated first. After arbitration is done, a court will decide the remaining parts of the case that cannot be arbitrated. For avoidance of doubt, nothing in this or any prior Agreement prevents you or Cricket from participating in a class-wide or mass settlement of claims.

Qualifications & exceptions

• Strict ban on class, collective, representative, or private attorney general actions
• Arbitrator cannot consolidate claims or award public injunctive relief
• If class ban is held unenforceable, arbitrable parts proceed first before judicial review of remaining claims

Legal Rights & Agreement Rules · Procedure

Mass Arbitration Staged Bellwether Protocol and Mediation

If 25 or more claimants represented by coordinated counsel raise similar claims, JAMS Mass Arbitration Procedures apply with staged bellwethers: 40 initial cases (20 chosen by claimants, 20 by Cricket) are arbitrated individually while all other cases and fees are stayed, followed by mandatory global mediation paid by Cricket, and a potential second 40-case batch.

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If 25 or more claimants (including you) submit Notices to Cricket or seek to file arbitration demands raising similar claims, and they are represented by the same or coordinated counsel (whether such cases are pursued simultaneously or not), you and Cricket agree that JAMS Mass Arbitration Procedures and Guidelines apply, as modified by this Agreement. You agree to this process even though it may delay the arbitration of your claim, and your dispute might end up in court.

In the first stage, claimants’ counsel and Cricket will each select 20 cases (40 cases total) to be filed in arbitration and resolved individually by different arbitrators. If feasible, the arbitrators will be from the respective claimants’ home states. If there are fewer than 40 cases, all will be filed in arbitration. In the meantime, no other cases may be filed or proceed in arbitration, and JAMS must not assess or demand payment of fees for the remaining cases or administer or accept them.

The arbitrators are encouraged to resolve the cases within 120 days of appointment or as swiftly as possible thereafter, consistent with fairness to the parties. After the first stage is completed, the parties must engage in a single mediation of all remaining cases, and Cricket will pay the mediation fee. If the parties cannot agree how to resolve the remaining cases after mediation, they will repeat the process of selecting and filing another 40 cases to be resolved individually by different arbitrators, followed by mandatory mediation.

Qualifications & exceptions

• Triggered when 25 or more claimants pursue coordinated similar claims
• Initial stage arbitrates 40 cases individually while remaining claims and fees are stayed
• Mandatory global mediation paid by Cricket following first stage

Legal Rights & Agreement Rules · User right or choice

Mass Arbitration Court Opt-Out or 100-Case Staged Batches

If mass arbitration claims are not resolved after two bellwether mediation rounds, parties have two choices: Option One permits either party to opt out of arbitration to court within 30 days after mediation (Cricket has 14 days following); Option Two resolves remaining disputes through continuing 100-case random batches.

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Option One. You and Cricket may, separately or by agreement, opt out of arbitration and elect to have your dispute heard in a court of competent jurisdiction consistent with the remainder of the Agreement (including the rest of Section 1). To choose Option One, you must send Cricket a written notice, personally signed by you, with a clear statement that you want to opt your dispute out of arbitration. You must send the notice within 30 days after the second mediation ends. Cricket may opt your dispute out of arbitration by sending a notice of intent to opt out to your counsel within 14 days after your 30-day opt-out period ends. Counsel for the parties may agree to change these deadlines.

Option Two. If neither you nor Cricket timely choose Option One, then you agree that your dispute will be resolved as part of continuing, staged individual arbitration proceedings as described above, with four changes. First, a total of 100 cases may be filed in each stage. Second, the cases will be picked at random. Third, arbitrators who decided cases in the first two stages may be appointed in later stages if different arbitrators are not available. Fourth, mediation is optional at the election of counsel for the parties.

Qualifications & exceptions

• Option One: written notice to opt out of arbitration to court within 30 days after second mediation
• Cricket may opt out within 14 days after customer's 30-day period expires
• Option Two: 100-case random staged batches with optional mediation

Legal Rights & Agreement Rules · Procedure

Statutes of Limitations Tolling in Mass Arbitration

Statutes of limitations and contractual limitation periods are tolled for any dispute in mass arbitration from initial JAMS submission until selected to proceed, settled, resolved, or opted out. Courts possess authority to enforce the staging protocol.

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If your dispute is part of a Mass Arbitration, any applicable statutes of limitations or contractual limitations periods are tolled for your dispute. Tolling runs from the time your dispute is first submitted to JAMS until your dispute is picked to proceed as part of this staged process, is settled, withdrawn, otherwise resolved, or opted out of arbitration under this provision. A court of competent jurisdiction will have the authority to enforce this subsection, including by enjoining the mass filing, the prosecution or administration of arbitrations, or the assessment or collection of JAMS fees.

You and Cricket agree that this subsection is designed to promote the efficient and cost-effective resolution of disputes. You and Cricket (and counsel, if represented) agree to work together in good faith to carry out the staging process. This subsection and each of its requirements are intended to be severable from the rest of this arbitration provision. But if, after exhaustion of all appeals, a court of competent jurisdiction decides that the staging process in this subsection applies to your dispute and is not enforceable, then your dispute will not proceed in arbitration. Instead, it will proceed only in a court of competent jurisdiction, consistent with the remainder of the Agreement (including the remaining provisions of Section 1.3 and Section 1.12).

Qualifications & exceptions

• Limitations tolled from initial JAMS submission until case is picked, resolved, or opted out
• Court of competent jurisdiction has authority to enforce staging rules and enjoin improper filings

Legal Rights & Agreement Rules · User right or choice

30-Day Opt-Out Window to Reject Future Arbitration Amendments

If Cricket makes future changes to the arbitration provision (excluding notice address updates), customers may reject the change within 30 days of first notice via personally signed written mail to Cricket's Dallas legal department, preserving arbitration under the current terms.

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Notwithstanding any provision in this Agreement to the contrary, if Cricket makes any future change to this arbitration provision (other than a change to the Notice Address), you may reject any such change by sending us written notice via U.S. Mail within 30 days of the first notice of the change to Legal Department – Revised Arbitration Opt-Out, Cricket, 208 S. Akard, Office #2900.13, Dallas, Texas 75202. Include your name, address, phone number, account number, and a statement personally signed by you that you wish to reject the change to the arbitration provision. By rejecting any future change, you are agreeing that you will arbitrate any dispute between you and Cricket in accordance with the language of this version of the arbitration provision.

Qualifications & exceptions

• Written notice must be sent via U.S. Mail within 30 days of first notice of change
• Excludes administrative changes to the Notice Address
• Rejection binds parties to arbitrate under the current version of the provision

Legal Rights & Agreement Rules · Restriction or exception

Comprehensive Warranty Disclaimer and As-Is Provision

Customers use Cricket Services at their own risk. To the greatest extent permitted by law, services are provided 'as is' and 'as available,' without warranties of any kind, whether express, implied, or statutory, expressly disclaiming implied warranties of merchantability, fitness for a particular purpose, security, title, non-infringement, performance, and uncorrupted data transmission.

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You are using Cricket Services at your own risk. Unless expressly set out in this Agreement, Cricket Services are provided on an “as is” and “as available” basis, without warranties or guaranties of any kind. To the greatest extent permitted by law, Cricket (including our past, present, and future parents, subsidiaries, and affiliates, related entities, as well as Cricket’s and all of those entities’ officers, agents, employees, licensors, predecessors in interest, successors, and assigns) expressly disclaims all warranties of any kind, whether oral, express, implied, or statutory, including but not limited to the implied warranties of title, merchantability, fitness for a particular purpose, non-infringement, and any warranties implied by a course of performance, course of dealing, or usage or trade. No one is authorized to make warranties on our behalf. We do not guarantee that Cricket Services will meet your requirements, be of a particular quality or speed, or will be uninterrupted, accurate, secure, maintained, and kept free from viruses or other harmful components. There is no security or protection guarantee against unauthorized access to your Cricket Services, personal information, or Cricket Account. We do not guarantee that Cricket Services are suitable for use in situations in which absolutely accurate data transmission or security is required or that could result in personal injury, property damage, or financial loss. We also do not guarantee that Cricket Services will be interoperable with your hardware or software and that incompatibility won’t lead to damage or loss of data.

Qualifications & exceptions

• Services provided strictly as is and as available at customer's sole risk
• Disclaims all implied warranties including merchantability, fitness, and non-infringement
• No warranty that services will be secure, uninterrupted, or error-free

Legal Rights & Agreement Rules · Restriction or exception

Exclusion of Liability for Third-Party Conduct, Content, and Networks

Cricket is not an insurer of its services and disclaims liability for losses resulting from third-party acts, content, services, software, or communications, or for unauthorized access to accounts and services.

Supporting quotations

Cricket is not an insurer of Cricket Services, nor can it ensure the accuracy of your information or the privacy or security of your Cricket Accounts;

Cricket is not responsible for losses incurred as a result of your or a third-party’s use of your Cricket wireless number or other Cricket Service as a source of authentication or verification in connection with any social media, email, financial, cryptocurrency or other account.

Qualifications & exceptions

• Cricket is not an insurer of services
• Disclaims liability for third-party actions, content, and unauthorized access

Legal Rights & Agreement Rules · Restriction or exception

Waiver of Consequential Damages, Service Interruptions, and 911 Failures

To the maximum extent permitted by law, Cricket is not liable for indirect, incidental, punitive, or consequential damages, service delays, data loss (such as deleted voicemails or texts), or inability to access 911 or emergency services.

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To the greatest extent permitted by law, Cricket is not liable for any reason to you, or any user or beneficiary of Cricket Services, for any indirect, incidental, special, consequential, treble, punitive, or exemplary damages, including but not limited to damages for personal injury; property damage; or loss of revenue profits, business, goodwill, use, data, or other tangible or intangible losses (even if we’ve been told of the possibility of these damages) resulting from, for example:

To the greatest extent permitted by law, Cricket is not liable to you for damages of any kind resulting in any way from:

any inability to reach 911 or other emergency services, any alleged interference with alarm or medical monitoring stations;

the loss of your information, such as missed or deleted voicemails, text messages, emails, pictures, or files; or

Qualifications & exceptions

• Excludes indirect, special, incidental, punitive, and consequential damages
• Disclaims liability for 911 service failures and data loss

Legal Rights & Agreement Rules · Restriction or exception

Customer Indemnification and Defense Obligations

To the fullest extent allowed by law, customers agree to release, indemnify, and hold harmless Cricket, its affiliates, directors, officers, employees, and agents from all third-party claims, liabilities, damages, and defense costs arising from account access, violations of the agreement, or violations of law by the customer or authorized users.

Supporting quotations

To the fullest extent allowed by applicable law, you agree to release, hold harmless, indemnify, and defend Cricket (including our past, present, and future parents, subsidiaries, affiliates, and related entities, as well as Cricket’s and all of those entities’ officers, agents, employees, licensors, predecessors in interest, successors, and assigns) from any and all claims of any person or entity for damages, fines, penalties, or expenses of any nature arising out of or relating to, directly or indirectly:

any violation by you or your Authorized Users of this Agreement;

Qualifications & exceptions

• Full indemnity and defense obligations covering Cricket and affiliates
• Includes claims arising from authorized users' use, agreement violations, or violations of law

Legal Rights & Agreement Rules · Restriction or exception

180-Day Billing Dispute Notice Requirement and Claim Waiver

Customers must notify customer service or submit a Notice of Dispute regarding any payment dispute within 180 days of the payment due date. Failure to provide timely notice constitutes a full waiver of the right to dispute the payment and to participate in any legal action raising the dispute, unless prohibited by state law.

Supporting quotations

If you believe that there’s something wrong with your payment or charges due, please contact customer service as soon as possible. If you’re not satisfied with customer service’s resolution, you may send us a Notice of Dispute pursuant to Section 1.3.

If you have a payment dispute, you have 180 days from the date of the payment due date either to notify customer service or submit a Notice of Dispute. Otherwise, you’ll have waived your rights to dispute the payment and to participate in any legal action raising that dispute. This limitations period does not apply in any state in which this contractual notice provision is prohibited.

Qualifications & exceptions

• Strict 180-day deadline from payment due date to notify or submit dispute
• Failure to meet 180-day notice requirement permanently waives dispute and legal action rights
• Does not apply where prohibited by state law

Legal Rights & Agreement Rules · Context

Incorporation of Cricket and AT&T Privacy Policy

Cricket incorporates by reference its Privacy Policy governing the collection, use, and protection of personal data and customer location information.

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We take your privacy seriously. For more information about how we collect, use, and protect your personal information, including your location information, please see the Cricket Privacy Policy located at [cricketwireless.com/privacy](https://www.att.com/privacy).

Qualifications & exceptions

• Personal and location information governed by incorporated privacy policy

Legal Rights & Agreement Rules · Restriction or exception

Minor Account Access Rules and Access Controls Disclaimer

Children under 13 may not access services without legal guardian permission. Account holders bear sole responsibility for minor usage and access to all features, the internet, and third-party content. Cricket disclaims responsibility for content accessed and provides no guarantee for the accuracy or efficacy of access controls, disclaiming liability for any resulting damages.

Supporting quotations

Children under the age of 13 should not be permitted to access Cricket Services unless allowed by an Account holder who is their legal guardian. By permitting a child to access a Cricket Service, you are giving your child access to all features (such as email, texts, and device applications), the internet, and a broad range of third-party content. It is your sole responsibility to determine whether the features are appropriate for a minor.

Cricket is not responsible for any content accessed by you or minors. In addition, Cricket does not guarantee the accuracy of any access controls available from Cricket, and you agree that you will not hold us liable for any loss or damage of any kind incurred as a result of the use of any such access controls.

Qualifications & exceptions

• Children under 13 require guardian permission
• Account holder bears sole responsibility for minor content access
• Cricket disclaims liability for content and provides no accuracy guarantee for parental access controls

Legal Rights & Agreement Rules · Procedure

Governing Law by Billing Address and Exclusive Dallas, Texas Forum Selection

Governing law is determined by the FAA for arbitration and the law of the customer's billing address for the remainder of the agreement. For any disputes not subject to arbitration or regarding arbitration enforceability, exclusive jurisdiction lies in the state and federal courts in Dallas, Texas, with customers waiving any objections to personal jurisdiction or inconvenient venue.

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Governing Law. Except for the arbitration provision, which is governed by the substantive and procedural provisions of the Federal Arbitration Act, the law of the state of your current billing address or current address of record governs this Agreement, except to the extent that law is preempted by or inconsistent with applicable federal law.

Forum Selection. Unless you and Cricket agree otherwise, to the greatest extent permitted by law, the state and federal courts in Dallas, Texas will have exclusive jurisdiction over any disputes (except disputes brought in small claims court) that are not subject to arbitration or over any action involving the applicability or enforceability of the arbitration provision or any of its parts. You and Cricket consent to the jurisdiction of those courts and waive any objections to personal jurisdiction or to venue in those courts based on inconvenient forum, or any other basis, and waive any right to seek to transfer or change venue of any such action to another court.

Qualifications & exceptions

• FAA governs arbitration provision
• Billing address state law governs other terms
• Exclusive venue in Dallas, Texas for non-arbitrable matters with venue objections waived

Legal Rights & Agreement Rules · Restriction or exception

Broad Class Action Waiver, Representative Action Ban, and Mutual Jury Trial Waiver

All claims in court or arbitration must be brought solely in an individual capacity. Both parties waive the right to bring or participate in class actions, collective actions, private attorney general suits, or representative proceedings, and mutually waive the right to a trial by jury to the maximum extent permitted by law.

Supporting quotations

Class Action Waiver. You and Cricket agree that, to the greatest extent permitted by law, each party may bring claims (whether in court or in arbitration) against the other only in an individual capacity. Neither party may participate as a plaintiff, claimant, or class member in any class, collective, consolidated, private attorney general, or representative proceeding. This means that you and Cricket may not bring a claim on behalf of a class or group and may not bring a claim on behalf of another person. It also means that you and Cricket may not participate in any class, collective, consolidated, private attorney general, or representative proceeding brought by any third party. For avoidance of doubt, nothing in this or any prior Agreement prevents you or Cricket from participating in a class-wide or mass settlement of claims.

Jury Trial Waiver. To the greatest extent permitted by law, you and Cricket waive the right to a jury trial.

Qualifications & exceptions

• Claims restricted strictly to individual capacity in court and arbitration
• Prohibits participation in class, collective, or private attorney general suits
• Mutual waiver of right to jury trial

Legal Rights & Agreement Rules · Restriction or exception

Disclaimer of Third-Party Publisher Status, Content Liability, and Discretionary Access Restrictions

Cricket is not a publisher of third-party content, applications, or services and disclaims all liability, warranties of safety/appropriateness, and support for third-party goods. Third-party content availability is not guaranteed, and Cricket reserves the right in its sole discretion to restrict or deny access to any third-party content, apps, or services.

Supporting quotations

WE ARE NOT A PUBLISHER OF THIRD-PARTY INFORMATION, APPLICATIONS, SERVICES, OR OTHER CONTENT AND WE ARE NOT RESPONSIBLE FOR ANY OPINIONS, ADVICE, STATEMENTS, OTHER INFORMATION, SERVICES, OR GOODS PROVIDED BY THIRD PARTIES. Cricket, its service providers, and its suppliers—in providing information, services, applications, content, or products—do not underwrite, or assume your risk in any manner whatsoever. You agree that your use of third-party information, applications, services, content, or products is at your own risk, for which we’re neither responsible nor warrant their safety, quality, or appropriateness and we do not provide customer service, repairs, or other support.

Third-party content or service providers may impose additional charges. Any information you provide to third parties is governed by their policies or terms.

Some services give you the ability to access, view, listen to, interact with, record, and/or store third-party audio and visual content (“Third-Party Content”). You understand that we don’t guarantee the access to or availability of any particular Third-Party Content, or the length of time any particular Third-Party Content may remain available. You also understand that Third-Party Content is the copyrighted material of the third-party that supplies it, is protected by copyright and other applicable laws, and may not be reproduced, published, broadcast, rewritten, or redistributed without the written permission of the third-party that supplied it, except to the extent allowed under the “fair use” provisions of the U.S. copyright laws or comparable provisions of foreign laws. You agree that we will have no liability to you, or to anyone else who uses your Account or your Services, with regard to any Third-Party Content.

We reserve the right in our sole discretion to restrict or deny access to any Third-Party Content or other third-party information, application, services, or products.

Qualifications & exceptions

• Cricket disclaims publisher status and liability for third-party content and apps
• Third parties may impose separate charges and terms
• Cricket may restrict or deny access to third-party content in its sole discretion

Legal Rights & Agreement Rules · Company practice

Unilateral Company Assignment and Complete Release of Future Liability

Cricket may assign this agreement or parts thereof to any third party without customer consent and without notice, while customers are prohibited from assigning any rights or claims without prior written permission. Upon assignment, Cricket is fully released from all service obligations and liabilities, with customer recourse restricted exclusively to the assignee.

Supporting quotations

We may assign this Agreement or parts of this Agreement to any third party without your consent and without notice to you, but you cannot assign the Agreement or any rights or legal claims arising from it without our prior written permission. Upon any assignment of this Agreement by Cricket, all references in this Agreement to “Cricket” “we,” “us,” or “our” will refer solely to the assignee of this Agreement and will no longer refer to Cricket or its affiliates. From the date of an assignment by Cricket, we will no longer be your service provider and the assignee will be responsible for providing your services. You acknowledge and agree that Cricket will have no liability or obligation to you if this Agreement is assigned by Cricket, and your recourse for any liabilities or obligations will be solely limited to the assignee of this Agreement.

Qualifications & exceptions

• Cricket may assign agreement without notice or consent
• Customer prohibited from assigning agreement or claims without written consent
• Cricket released from all liabilities upon assignment with recourse solely against assignee

Legal Rights & Agreement Rules · Restriction or exception

Exclusion of Third-Party Beneficiary Enforcement Rights

Anyone who uses or benefits from Cricket services is not an intended third-party beneficiary and lacks legal standing to enforce this agreement against Cricket, the customer, or any third party.

Supporting quotations

Except as stated in this Agreement, anyone who uses or benefits from your Cricket Services is not a third-party beneficiary who can enforce this Agreement against you, us, or anyone else.

Qualifications & exceptions

• No third-party beneficiary rights created for users or beneficiaries of service

Legal Rights & Agreement Rules · Company practice

Unilateral Contract Changes, Notice Channels, and Cancellation Remedy

Cricket may add, modify, or delete terms, rates, or fees at any time. Notice will be provided for materially adverse changes (excluding government-imposed surcharges or rate changes within established limits) via email, online account, text, or website posting. Continued use or payment constitutes acceptance of changes; customers who do not accept materially adverse changes must immediately cancel services.

Supporting quotations

We may add, modify, or delete any terms, conditions, rates, or fees for any Cricket Service at any time. We will provide you with notice of changes that are materially adverse to you (this does not include changes in fees or surcharges imposed by the government and passed onto you or changes to rates, fees, or surcharges within limits set forth in this Agreement or any incorporated documents) by email, online Account message, text or other message, posting on the website for your Cricket Service, mail, or other method we deem practicable. We also may provide you with notice of non-material changes in our sole discretion. Your continued use or payment for Cricket Services after the effective date of the change means you have accepted the change. If we notify you of a materially adverse change concerning a Cricket Service during your Service, and if you don’t accept the change, you must immediately cancel the Cricket Service. Continued use of the Cricket Service is your acceptance of any changes.

Qualifications & exceptions

• Cricket may modify terms, rates, and fees at any time
• Notice required for materially adverse changes via diverse digital or mail channels
• Continued use or payment constitutes acceptance
• Immediate cancellation is sole remedy for objecting to adverse changes

Legal Rights & Agreement Rules · Context

Integration Clause, English Language Precedence, and Parol Evidence Ban

This Agreement constitutes the entire integrated agreement between Cricket and the customer, superseding all prior oral or written agreements. Customers may not rely on employee promises or marketing materials to alter terms. The English version governs over any translations.

Supporting quotations

This Agreement supersedes any prior agreement between us regarding your Cricket Services. In the event of a conflict between this Agreement and an applicable EULA, this Agreement controls unless the EULA specifically states otherwise. The English version of this Agreement is the original one. If there is a conflict between it and any translated version, the English version controls.

This Agreement constitutes our entire agreement and supersedes any prior or contemporaneous agreements or understandings between us, either written or oral. This integration clause means that, to the greatest extent permitted by applicable law, you cannot rely on marketing materials or statements or promises by our employees or agents to modify the terms of this Agreement.

Qualifications & exceptions

• Entire agreement supersedes prior agreements and employee representations
• English version controls over translations
• Agreement controls over conflicting EULAs unless expressly stated

Legal Rights & Agreement Rules · Context

Severability, Survival of Material Provisions, and Non-Waiver of Rights

Unenforceable provisions are severed while remaining terms stay in effect, subject to dispute resolution exceptions. Key provisions survive termination, including dispute resolution (1.3), warranty disclaimers (1.6), liability limitations (1.7), indemnification (1.8), and governing law (1.12). Cricket's failure to enforce a right in a specific instance does not waive future enforcement.

Supporting quotations

Except as specifically provided in the dispute resolution and arbitration provision (Section 1.3), if any provision of this Agreement is found to be unenforceable, the remaining provisions will remain in full force and effect.

Although you or we can terminate this Agreement, some terms will continue to apply after termination. These terms include, but are not limited to, the provisions regarding dispute resolution (Section 1.3), disclaimer of warranties (Section 1.6), limitations of liability (Section 1.7), indemnification (Section 1.8), and governing law (Section 1.12).

We may decide not to enforce rights or remedies under this Agreement in specific instances. That decision is not a waiver of any of our rights or remedies.

Qualifications & exceptions

• Unenforceable provisions are severed
• Core legal protections and dispute terms survive contract termination
• Failure to enforce does not operate as a waiver

Legal Rights & Agreement Rules · Restriction or exception

Service Interruption Disclaimers and Force Majeure Exclusions

Services are subject to operational limitations, equipment availability, and third-party networks. Cricket disclaims liability for temporary interruptions, delays, or outages caused by force majeure events beyond its reasonable control, including severe weather, natural disasters, war, pandemics, and infrastructure destruction.

Supporting quotations

Our ability to provide Cricket Services to you is subject to the availability and the operational limitations of the equipment and associated facilities, including third-party networks that Cricket does not control. You understand and agree that temporary interruptions or delays of Cricket Services may occur, and that Cricket is not liable for them. In addition, we aren’t responsible for interruptions or delays caused by events outside our control, such as war, acts or threats of terrorism, civil disorder, labor strikes or disruptions, natural disasters (including fires, floods, earthquakes, and severe weather), medical epidemics, pandemics or outbreaks, destruction of network facilities or transportation infrastructure, or any other events beyond our reasonable control.

Qualifications & exceptions

• Services subject to equipment and third-party network limits
• Cricket disclaims liability for temporary service interruptions or delays
• Broad force majeure exclusion for events beyond reasonable control

Legal Rights & Agreement Rules · Context

Cricket Wireless Contracting Entity and Integrated Agreement Components

Cricket Wireless Service is provided by Cricket Wireless LLC on behalf of its FCC-licensed affiliates or successors. The agreement incorporates plan terms, app terms, online policies, and practices. Separate mobile broadband management disclosures are expressly excluded from the legal agreement.

Supporting quotations

Cricket wireless service (“Wireless Service”) is provided by Cricket Wireless LLC, acting on behalf of its FCC-licensed affiliates or Cricket’s assignee or successor (“Cricket” or “us” or “we” in these Wireless Service Terms). For questions about your Wireless Service, please visit cricketwireless.com/contactus.

Your Wireless Service Agreement includes the following:

Your Wireless Service terms and conditions found online at cricketwireless.com/plans and/or in brochures available at the time of your purchase;

Additional terms and conditions that apply to your use of Cricket apps, features, and services, which are available in the applicable app, on your Device, and online at cricketwireless.com; and

Cricket policies, practices, and procedures (“Policies”) that are available online at cricketwireless.com.

Cricket’s wireless network may provide broadband access to the internet. For more information about how Cricket helps transmit information to points on the internet and how we manage our network, please see [www.cricketwireless.com/mobilebroadband](https://www.cricketwireless.com/legal-info/mobile-broadband.html). The information provided on the broadband information page is not part of your Agreement.

Qualifications & exceptions

• Provided by Cricket Wireless LLC on behalf of FCC-licensed affiliates
• Incorporates rate plans, feature terms, and online policies
• Broadband information page is explicitly excluded from the agreement

Legal Rights & Agreement Rules · Restriction or exception

Device Compatibility and Dedicated Plan Activation Restrictions

Voice services may only be activated on eligible, compatible phones as determined by Cricket, with roaming charges applying outside coverage areas. Data-only plans may only be activated on compatible tablets and mobile hotspots.

Supporting quotations

If your Service Plan includes voice service, subject to the limitations in this Agreement, you can make and receive calls within your Service Plan’s coverage area (“Voice Service”). Additional charges or restrictions may apply for Voice Service used outside your Service Plan’s coverage area. Service Plans that include Voice Service may only be activated on eligible, compatible mobile phones, as determined by Cricket.

If your Service Plan includes data, subject to the limitations in this Agreement, you will be able to browse the internet and access wireless services, content, and apps, including those that enable sending and receiving of emails, use of GPS navigation, streaming of video, and other customer mobile internet-enabled capabilities (“Data Services”). Services provided via the Data Service may be provided by Cricket or its affiliates, assignees, successors, or by third parties subject to service-specific terms and conditions. Service Plans that include only Data Service may be activated only on eligible, compatible tablets and mobile hotspots, as determined by Cricket.

Qualifications & exceptions

• Voice plans restricted to eligible phones
• Data-only plans restricted to eligible tablets and mobile hotspots

Legal Rights & Agreement Rules · Restriction or exception

Messaging Delivery Disclaimers, 72-Hour Deletion, and Group Size Limits

Cricket does not guarantee message delivery. Messages undelivered within 72 hours may be deleted and permanently lost without notice. Cricket reserves the right to modify delivery periods and message size limits at any time.

Supporting quotations

If your rate plan includes the ability to send and receive Cricket text (SMS), pictures or video (MMS), and/or Advanced Messaging (RCS) chat messages (collectively “Messages”), subject to the limitations in this Agreement, you will be able to receive and send such messages (“Messaging Service”). Apps that use other messaging protocols and over the top third-party messaging apps may incur data charges. Cricket does not guarantee delivery of Messages. Messages, including downloaded content, not delivered within 72 hours may be deleted and no longer available. Cricket reserves the right to change this delivery period without notification.

Advanced Messaging will not work if messaging or data has been blocked on your line. For more information on Advanced Messaging, visit https://www.cricketwireless.com/support/apps-and-services/advanced-messaging.html. Maximum limits on group message size apply depending on device mix and capabilities. MMS and SMS Messaging Service and data plan may need to be provisioned on an account in order to use Messaging. Some elements of Messages may not be accessible, viewable, or heard due to limitations on certain wireless devices. Cricket reserves the right to change the Message size limit at any time without notification. Text message notification may be sent to non-Picture/Video Messaging subscribers if they subscribe to Text Messaging. You may receive unsolicited messages from third parties as a result of visiting internet sites.

Qualifications & exceptions

• Cricket does not guarantee delivery of SMS, MMS, or RCS messages
• Undelivered messages deleted after 72 hours without notice
• Discretionary changes to message size limits and retention times

Legal Rights & Agreement Rules · Company practice

Public Wi-Fi Auto-Authentication, Third-Party Filtering, and Data Collection

Qualified plans receive free Wi-Fi access with device auto-authentication. Wi-Fi use is subject to third-party location terms, URL filtering, and data collection about the user and device. Auto-authentication can be disabled by turning off Wi-Fi.

Supporting quotations

If you have a qualified rate plan and a Wi-Fi capable device, Cricket W-Fi Service in the U.S. may be available to you at no additional charge and your device may auto-authenticate at Wi-Fi Service locations. If you auto-authenticate at our Wi-Fi Service locations, your use may be subject to the Wi-Fi Terms and the URL filtering choices of the location owner or operator, including but not limited to the terms located at [att.com/legal/terms.wiFiServices.html](https://att.com/legal/terms.wiFiServices.html). Auto-authentication can be disabled on your. Auto-authentication can be disabled on your device, e.g., by turning off Wi-Fi. Certain information about you or your Device may be collected when you use Wi-Fi Service.

Qualifications & exceptions

• Wi-Fi access subject to host location terms and URL filtering
• User and device data collected on Wi-Fi networks
• Auto-authentication can be disabled by user

Legal Rights & Agreement Rules · Restriction or exception

Service Area Residence Requirement, Coverage Approximations, and Speed Disclaimers

Customers must have a U.S. mailing address and reside within Cricket's owned and operated network coverage area. Coverage maps are approximations subject to physical and environmental impediments. Cricket disclaims guarantees of specific network speeds, continuous availability, or particular network technologies such as 5G.

Supporting quotations

To activate and maintain your Wireless Service, you must have a U.S. mailing address and live within Cricket’s, it’s assignees or its successor’s owned and operated network coverage area. Our coverage maps can be found at cricketwireless.com/map. There are gaps in coverage maps, which, by their nature, are only approximations of actual coverage. Please be aware that even within your coverage area many things can affect the availability and quality of your Wireless Service, including, but not limited to, network capacity, your Device, your Service Plan, terrain, buildings, foliage, and weather. Wireless Service or particular wireless technologies (such as 5G) will not be available in all areas at all times.

We utilize different network technologies in our wireless network and not all Devices work on all wireless technologies. We do not guarantee that you will receive specific network capability at any given time, including any particular network speed. Actual network speeds depend upon device characteristics, network technology, availability, coverage, tasks, file characteristics, applications and other factors.

Wireless Service may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity, network management, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers.

Qualifications & exceptions

• U.S. mailing address and service area residence required
• Coverage maps are approximations subject to terrain, foliage, and weather
• Cricket disclaims speed guarantees and technology availability

Legal Rights & Agreement Rules · Context

Commencement and Duration of Wireless Service Term

Wireless service terms take effect upon initial service activation and continue in force until service termination for any reason.

Supporting quotations

These Wireless Service Terms begin on the day we activate your Wireless Service and continue through termination of your Wireless Service for any reason.

Qualifications & exceptions

• Service terms commence at activation and continue until termination

Legal Rights & Agreement Rules · Restriction or exception

Prohibited Network Uses, Unauthorized RF Devices, and Tethering Restrictions

Customers may not use the network in ways that hinder others, compromise security, or generate unauthorized radio frequencies. Tethering devices without a dedicated tethering plan, reselling services, and engaging in excessive usage compared to area peers are strictly prohibited.

Supporting quotations

Our wireless network is a shared resource, which we manage for the benefit of all of our customers. To ensure the activities of some users do not impair the ability of all our customers to have access to reliable services provided at reasonable costs, we forbid certain activities and uses (“Prohibited Network Uses”). We may take any and all reasonable actions necessary to prevent and stop Prohibited Network Uses or any other violation of Cricket’s [Acceptable Use Policy](https://www.cricketwireless.com/legal-info/acceptable-use-policy.html). Prohibited Network Uses include use of Cricket Wireless Service that, in Cricket’s sole determination:

involves a mechanism that is used to originate, amplify, enhance, retransmit or generate a radio frequency signal without our permission;

tethers a wireless Device to any other device (such as a computer, smartphone, other phones, eBook or eReader, media player, laptop, notebook, tablet, mobile hotspot, gaming console, smart TV or other devices with similar functions) if you have not subscribed to a Service Plan with a tethering feature;

constitutes the reselling of any Wireless Service;

constitutes use that is burdensome or unusually excessive when compared to other customers in your area on similar plans; or

Qualifications & exceptions

• Prohibits unauthorized RF amplifiers and retransmitters
• Tethering prohibited without authorized tethering plan
• Reselling wireless service prohibited
• Excessive or burdensome usage prohibited

Legal Rights & Agreement Rules · Restriction or exception

Device Resale Ban, Hardware Tampering, and SIM-Swapping Restrictions

Purchasing devices for resale, modifying manufacturer specifications, circumventing the Device Unlock Policy, and SIM swapping into unauthorized device types (such as moving a phone SIM to an unauthorized data device) are contractual violations.

Supporting quotations

When you purchase, activate or use any Devices with our Service you agree that you will not misuse or abuse our Services or Devices by doing, among other things, any of the following:

reselling or rebilling Devices purchased from Cricket or an authorized retailer;

modifying your Device from its manufacturer's specifications;

modifying the Device or SIM card used in the Device to circumvent this Agreement and/or Cricket’s Device Unlock Policy;

activating and/or using a Device on a Service Plan or with a feature or product not designated for its use (e.g.,activating a compatible mobile phone on a phone plan and then SIM swapping from your compatible mobile phone to an unauthorized device); or

using any Device for any fraudulent or unlawful purpose.

Qualifications & exceptions

• Prohibits reselling Cricket devices
• Prohibits hardware modification and unlocking circumvention
• Prohibits unauthorized SIM swapping across plan categories

Legal Rights & Agreement Rules · Company practice

Cricket Enforcement Sanctions, Speed Reductions, and Involuntary Plan Migration

Upon suspecting prohibited uses, Cricket may without notice throttle data speeds, interrupt data sessions, suspend or terminate accounts, refuse renewal, or involuntarily migrate customers to a more expensive service plan with higher allowances.

Supporting quotations

In addition to any other actions Cricket may take for violations of this Agreement, if in our sole discretion we reasonably believe that you are using Cricket's Wireless Services or Devices in any manner that is prohibited by this Agreement or the Acceptable Use Policy, which Cricket may determine by reviewing your Account's data usage, the Devices or devices used on your account, or in any other manner we determine appropriate, then we may without advance notice, and at our option, take any or all of the following actions:

reduce your Data throughput speeds;

restrict, interrupt or terminate any data session;

suspend, cancel or terminate your Data Services;

terminate your account;

move you to a more appropriate Service Plan with increased data or high-speed data access allowances; and/or

decline to renew your Wireless Service.

Qualifications & exceptions

• Speed reduction and session termination without notice
• Discretionary account suspension or cancellation
• Involuntary migration to higher-cost rate plans
• Refusal of service renewal

Legal Rights & Agreement Rules · Company practice

Broad Network Management Rights, Usage Monitoring, and Call Blocking

Cricket reserves unilateral discretion to alter permitted data activities, manage congestion through speed reductions above usage thresholds, monitor and collect customer network usage data, reassign incompatible plans, and block access to 900/976 and international numbers.

Supporting quotations

We may, at our sole discretion, take any action to protect and maintain the integrity of our network, our rights and property, our Services, or the rights and interests of others, including, but not limited to:

modifying, without advance notice, the permitted and prohibited data activities, and the optimization requirements for your Data Services;

engaging in any reasonable network management practice to enhance customer service, to reduce network congestion, to adapt to advances and changes in technology, and/or to respond to the availability of wireless bandwidth and spectrum;

reducing your data throughput speeds at any time or place if your data usage exceeds an applicable usage threshold;

using reasonable methods to monitor and collect customer usage information to better optimize the operation of the network;

changing the Service Plan you selected to a Service Plan identified by Cricket as appropriate for the Device being used;

interrupting, suspending, canceling or terminating your Wireless Services without advance notice; and/or

blocking access to certain categories of numbers (e.g., 976, 900, and international destinations) at our sole discretion.

Qualifications & exceptions

• Network optimization and congestion management via speed reductions
• Customer usage monitoring and data collection
• Blocking of 900/976 and select international calls

Legal Rights & Agreement Rules · Restriction or exception

Voice Service 1,000-Minute Non-Dialogue Threshold and Commercial Call Ban

Unlimited voice is restricted to live dialogue between individuals. Using call forwarding, conferencing, or non-dialogue features for more than 1,000 minutes per month allows Cricket to terminate service or switch the customer to a metered plan. Commercial operations, chat lines, dispatch, and telemarketing are prohibited.

Supporting quotations

Our unlimited Voice Service is provided primarily for live dialogue between individuals. If your use of unlimited Voice Service for call forwarding, conference calling or purposes other than live dialogue between individuals exceeds 1,000 minutes per month, Cricket may terminate your Service or change you to a Service Plan with no unlimited voice usage components. Our unlimited Voice Service may not be used for any other commercial purposes, including, but not limited to: (1) maintaining an open line to provide dispatch or monitoring services; (2) accessing or remote call forwarding to multi-party chat line services; (3) transmitting broadcasts or pre-recorded materials; or (4) telemarketing.

Qualifications & exceptions

• 1,000 minutes/month ceiling on call forwarding and conference calling
• Violation triggers plan downgrade or service termination
• Commercial calling, telemarketing, and chat lines prohibited

Legal Rights & Agreement Rules · Restriction or exception

Personal Use Messaging Restriction, Spam Prohibition, and Tethering Ban

Messaging services are restricted to individual personal communications. Commercial use, bulk messaging, spam, reselling messaging, and tethered messaging are grounds for service termination or restrictions.

Supporting quotations

Our Messaging Services are provided solely for communication between, and/or initiated by, individuals for personal use. You may not use Messaging Services for commercial purposes, including, but not limited to: (1) sending unsolicited, unauthorized, spam, or other unwanted messages (whether SMS, MMS, RCS, or other); (2) sending or receiving unusually high numbers of messages or messages not originated on your Device; or (3) reselling or transferring messaging capabilities. See the Acceptable Use Policy (located at [www.cricketwireless.com/aup](https://www.cricketwireless.com/legal-info/acceptable-use-policy.html)) for more information. We may terminate or restrict your Messaging Service for tethered messaging, excessive use, or misuse.

Qualifications & exceptions

• Messaging restricted to personal communications
• Commercial messaging, spam, and bulk transmissions prohibited
• Tethered messaging triggers service termination

Legal Rights & Agreement Rules · Restriction or exception

Network Attack Prohibitions, P2P File Sharing Ban, and Server Operations Restrictions

Data services may not be used for security intrusions, malware distribution, denial of service attacks, or spam. Customers are prohibited from operating servers, webcam broadcasts, P2P file sharing services, keep-alive routines, and continuous telemetry or video redirection.

Supporting quotations

Data Service may not be used in any manner that: defeats, obstructs, penetrates, or attempts to defeat, obstruct, or penetrate, the security measures of Cricket’s wireless network or systems, or another entity’s network or systems; accesses, or attempts to access without authority, the accounts of others; or adversely affects the ability of other people or systems to use either Cricket’s Wireless Services or other parties’ internet-based resources. For example, this prohibition includes, but is not limited to: malicious software or “malware” that is designed, intentionally or unintentionally, to infiltrate a network or computer system such as spyware, worms, Trojan horses, rootkits, and/or crimeware; “denial of service” attacks against a network host or individual user; and “spam” or unsolicited commercial or bulk email (or activities that have the effect of facilitating unsolicited commercial or bulk email).

Data Service may not be used in any manner that has the effect of excessively contributing to network congestion, hindering other customers’ access to the network, or degrading network performance. For example, this includes, but is not limited to: server devices or host computer applications such as continuous Web camera posts or broadcasts, automatic data feeds, or automated machine-to-machine connections; “auto-responders,” “cancel bots,” or similar automated or manual routines that generate excessive amounts of traffic or that disrupt user groups or email use by others; use of the Wireless Service as a substitute or backup for private lines or full-time or dedicated data connections; peer-to-peer (P2P) file sharing services; and software or other devices that maintain continuous active internet connections when a connection would otherwise be idle or any “keep alive” functions.

Data Service also may not be used with high bandwidth applications, services and content that are not optimized to work with Data Service and, therefore disproportionately and excessively contribute to network congestion. This includes, but is not limited to, redirecting television signals for viewing on computing devices; web broadcasting; and/or the operation of servers, telemetry devices, or supervisory control and data acquisition devices.

Qualifications & exceptions

• Malware, hacking, and DoS attacks strictly prohibited
• P2P file sharing and continuous automated connections banned
• Running servers, web broadcasts, and telemetry equipment prohibited

Legal Rights & Agreement Rules · Company practice

Data Deprioritization, Congestion Throttling, and Wi-Fi Exemption

Cricket may reduce data throughput speeds during periods of cell site congestion for customers whose usage exceeds plan thresholds, causing slower page loading and video buffering. Standard speeds resume when congestion clears or in the next billing cycle. Wi-Fi usage is exempt from data caps and network throttling.

Supporting quotations

Cricket may also reduce your data throughput speeds at any time based on the terms of your data plan, which may include times when your usage exceeds an applicable, identified data usage threshold during any monthly service period. Reduced data throughput speeds mean you may experience reduced data speeds and increased latency, which may cause websites to load more slowly and affect the performance of data-heavy activities such as video streaming.

Reduced data throughput speeds apply when using Data Services at times and in areas experiencing network congestion compared to other customers using the same cell site. Standard speeds will resume once the cell site is no longer congested or when your data session moves to an uncongested cell site, and speeds will no longer be reduced during periods of network congestion at the start of your next monthly service period, unless your usage again exceeds an applicable, identified data usage threshold for that next monthly service period.

There are no mobile network-related speed reductions if you use Wi-Fi, and Wi-Fi data usage does not count against a monthly data usage threshold for wireless Data service. For more information, go to [www.cricketwireless.com/mobilebroadband](https://www.cricketwireless.com/legal-info/mobile-broadband.html).

Qualifications & exceptions

• Speed reduction applied during cell site congestion after exceeding data thresholds
• Speeds restore when cell site clears or upon new billing cycle
• Wi-Fi data usage does not count toward monthly thresholds and is not throttled

Legal Rights & Agreement Rules · Company practice

Immediate Termination for Off-Net Roaming, Relocation, or Misconduct

Cricket may suspend, cancel, or terminate wireless service and the agreement without advance notice if a customer engages in misconduct, resides or predominantly uses service outside the domestic coverage area, exceeds off-net roaming allowances, or violates network policies.

Supporting quotations

Cricket can take any and all actions necessary to protect the Cricket wireless network, ensure compliance with this Agreement and prevent and/or stop Prohibited Network Uses. Cricket may also change, reduce, interrupt, suspend, limit or cancel your Wireless Service or terminate your Agreement without advance notice for any reason, including, but not limited to the following actions by you or any user of your Device or on your Account:

misconduct described by subsection 1.5;

living or predominantly using Wireless Service outside of the Cricket, and/or Cricket affiliate, owned and operated domestic network coverage area;

exceeding our off-net roaming usage allowances; and

engaging or attempting to engage in Prohibited Network Uses.

Qualifications & exceptions

• Immediate termination without notice for off-net roaming excess
• Termination for predominantly off-network or out-of-area usage
• Immediate termination for misconduct or network violations

Legal Rights & Agreement Rules · Restriction or exception

Off-Net Roaming Speed Throttling and International Coverage Variations

Off-net domestic and international roaming depend on third-party carrier agreements. Cricket does not guarantee roaming availability or speeds and reserves the right to throttle speeds to 2G or suspend roaming data at any time without notice. Devices may connect to off-net carriers even within Cricket coverage areas.

Supporting quotations

Cricket has agreements with other wireless carriers that allow you to use Wireless Service outside of Cricket’s, or Cricket affiliates’, owned and operated wireless network. Within the U.S. and certain U.S. territories, the use of other carrier networks is referred to as domestic off-net usage. Use of other carrier networks while traveling internationally is called international roaming or international off-net usage. Both off-net usage and international roaming are dependent upon the agreements we have at any given time with other wireless carriers, and the network technology, frequencies, and functionality of those networks. Availability, quality of coverage, and speed for Wireless Service for off-net usage and international roaming are not guaranteed and may be changed without notice. Cricket may also reduce speeds (to 2G or other speeds) or suspend wireless Data Service for off-net and international roaming at any time without notice and without regard to the amount of data you have consumed during the monthly service period.

For current information about our coverage, please visit [www.cricketwireless.com/coverage (opens in a new window)](https://www.cricketwireless.com/map.html). Please be aware that your Device may connect to another wireless carrier’s network even when you are located within the Cricket, or Cricket affiliate, owned and operated network coverage area.

Your rate plan may include the capability to send and receive calls and text messages and use data for international roaming. Coverage within other countries and territories may vary depending on your Device type, plan, and/or package, and may be changed by us at any time without notice. For rates, coverage, countries and details, visit [cricketwireless.com/international](https://www.cricketwireless.com/international). For additional International Terms and Conditions, which are incorporated herein by reference, see [www.cricketwireless.com/legal-info/cricket-international](https://www.cricketwireless.com/legal-info/cricket-international.html).

Qualifications & exceptions

• Roaming dependent on third-party agreements without availability guarantees
• Cricket may throttle roaming speeds to 2G or suspend roaming without notice
• Device may connect to off-net carrier while inside coverage area

Legal Rights & Agreement Rules · Restriction or exception

Wi-Fi Calling Prerequisites, Call Disconnection, and Excluded Numbers

Wi-Fi Calling requires Cricket HD Voice and an active internet connection. Losing internet connection disconnects active calls, including 911. Calls to 211, 311, 511, and 811 are blocked on Wi-Fi Calling, and international rates apply when calling international destinations.

Supporting quotations

TTY Devices are not compatible with Wi-Fi Calling: Wi-Fi Calling lets you call and text over Wi-Fi when cellular coverage is limited or unavailable. Your Device must be set to Cricket HD voice and have internet access. Loss of your internet connection during voice Wi-Fi Calling will disconnect your call, including 911 calls. In the U.S. or internationally, you can use Wi-Fi Calling to call numbers in the U.S. at no additional charge (excluding 411 calls and other premium numbers). International long distance rates/plans apply when calling international numbers from within the U.S. International roaming rates apply when calling international numbers while traveling outside the U.S. Certain countries restrict Wi-Fi calling. No Wi-Fi Calling to 211, 311, 511, and 811. See [www.cricketwireless.com/support/mobile-wifi/wifi-calling](https://www.cricketwireless.com/support/mobile-wifi/wifi-calling.html) for more information.

Qualifications & exceptions

• Requires HD voice and active internet connection
• Internet drop disconnects active calls including 911
• Calls to 211, 311, 511, and 811 are unavailable on Wi-Fi Calling

Legal Rights & Agreement Rules · Restriction or exception

TTY Incompatibility on Wi-Fi Calling and 911 Emergency Address Routing

Wi-Fi Calling is incompatible with TTY devices and does not support TTY 911 calls; users must rely on Real Time Text (RTT) or cellular/wireline connections. 911 emergency calls route using device location or the registered Emergency Address (no P.O. Boxes); calls may be delayed or fail if location info is unavailable or differs from the registered address.

Supporting quotations

911 Calling with TTY & Real-time Text: Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support TTY 911 calls. Persons with communications disabilities can use Real Time Text ([cricketwireless.com/support/accessibility/real-time-text-rtt.html](https://www.cricketwireless.com/support/accessibility/real-time-text-rtt.html)) as an alternative to TTY. 911 services can be reached by either (1) calling 911 using Real Time Text, (2) calling 911 directly using a TTY device over the cellular network or from a landline telephone, (3) sending a text message to 911 directly, (4) using relay services to place a TTY or captioned telephone services (CTS) call from a wireless phone or from a landline telephone, or (5) using relay services to place a IP Relay or IP CTS call over a cellular or IP network.

911 Call Routing: 911 calls using Wi-Fi Calling will first attempt to route to the appropriate emergency response center using automatic location information from your Device or, if that fails, the Emergency Address (no P.O. Boxes) entered in your Wi-Fi Calling settings. To set up Wi-Fi Calling you will need to enter a US address. You can change your Emergency Address at any time by selecting “Update Emergency Address” in your Wi-Fi Calling menu. To ensure proper routing of 911 calls update your Emergency Address as needed. 911 service may be delayed or unavailable if automatic location information is unavailable or if using Wi-Fi Calling from a location different from the Emergency Address you entered.

You acknowledge that you received and understand the foregoing information about 911 calls using Wi-Fi Calling as a Cricket Wireless Service customer, and you further agree that if you dial 911 on a Device using Wi-Fi Calling, Cricket may treat the automatic location information transmitted by your Device as your temporarily updated Wi-Fi Calling Emergency Address.

Qualifications & exceptions

• TTY devices unsupported on Wi-Fi Calling for 911 calls
• Requires registered physical Emergency Address (no P.O. boxes)
• Emergency response may be delayed or fail if location differs from registered address

Legal Rights & Agreement Rules · Company practice

Remote Device Reprogramming, App Installation, and Potential Data Loss

Cricket may remotely reconfigure devices, install apps, modify programming, and update software without advance notice. These remote modifications may erase stored customer data or temporarily disable device functionality, even during an emergency.

Supporting quotations

We may periodically change your Device’s preloaded software, apps or programming remotely, without notice (e.g., to update Device software or direct your Device to use network services most appropriate for your typical usage). We may also remotely program or reconfigure your Device upon activation on the Cricket network and at other times, as well as install additional software and apps.

We may periodically program Devices on our network remotely with software, system settings, applications, features or programming, without notice, either prior to, during or after service activation. These changes will modify the Device you use and may affect or erase data you have stored on the Device, the way you have programmed the Device, or the way you use the Device. You may be unable to use a Device until the remote programming is complete, even in an emergency.

Qualifications & exceptions

• Cricket may remotely reconfigure devices and install apps without notice
• Remote updates may modify or erase stored customer data
• Devices may be temporarily unusable during updates even in emergencies

Legal Rights & Agreement Rules · Restriction or exception

Exclusive Network Lock, SIM Lock, Unlocking Restrictions, and Resale Liability

Devices purchased from Cricket are sold exclusively for use on Cricket's network and are SIM locked. Circumventing unlock limits or modifying devices to operate on other carriers is prohibited, and Cricket reserves the right to relock devices. Customers who violate these terms are liable to Cricket for resulting damages. Cricket is not the device manufacturer and disclaims all liability for device defects.

Supporting quotations

You cannot (nor can you allow anyone else to) make any modifications to (i) any Device purchased from Cricket or an authorized retailer or (ii) its programming or SIM card, to enable the Device to operate on any other system, except in accordance with the Cricket Device Unlock Policy found at [www.cricketwireless.com/legal-info/device-unlock-policy](https://www.cricketwireless.com/legal-info/device-unlock-policy.html).

Cricket does not manufacture any Device that we sell or that can be used with our Services and we are not responsible for any defects, acts, or omissions of the Device manufacturer. The only warranties on a Device are the limited warranties provided by the manufacturer (WITH RESPECT TO WHICH WE HAVE NO LIABILITY WHATSOEVER). Any Device used with our Service must be compatible with and not interfere with our Services, and must comply with all applicable laws, rules, and regulations. If you use your own Device with our Service, it must be compatible with and must not harm our network. If you use your own Device, certain network and Device features and functionality may not be available and/or may not function properly with your own Device. You can go to [www.cricketwireless.com/cell-phones/bring-your-phone](https://www.cricketwireless.com/cell-phones/bring-your-phone.html) to verify compatibility. We reserve the right to prevent you from using any Device on our network or with certain Service Plans. All Device performance may vary based on your Device specifications including processor capabilities, software, memory and storage, and Device performance may impact access to all of our Services.

Devices purchased from Cricket or from any authorized retail location are sold exclusively for use with our Service, are designed for use only on Cricket's network, and no other, and may not function on other wireless networks. By purchasing a Device from Cricket or an authorized retail location you agree to activate and use it with our Service. You also agree that you will not make, nor will you assist others to make, any modifications to any Device you purchase from Cricket or programming to enable it to operate on any other system or network except in accordance with our Device Unlocking Policy found at [www.cricketwireless.com/legal-info/device-unlock-policy](https://www.cricketwireless.com/legal-info/device-unlock-policy.html). We reserve the right to relock any Device to the Cricket network where we determine the Device has been unlocked in violation of our Device Unlocking Policy. You understand and acknowledge that Devices you purchase from Cricket or an authorized retailer are sold solely for use with our network and that we will be significantly damaged if you use or assist others to use our Devices for any other purpose. You also agree not to take any action to circumvent limits on the quantity of Devices that may be purchased from Cricket or authorized retailers. You will be liable to Cricket for any damages resulting from conduct prohibited in this section.

If you bought a Device from Cricket or an authorized retailer, it is programmed with a SIM lock which will prevent it from operating with other compatible wireless telephone carriers' services. For information on how to unlock the Device, please see our Device Unlocking Policy at [www.cricketwireless.com/legal-info/device-unlock-policy](https://www.cricketwireless.com/legal-info/device-unlock-policy.html).

Qualifications & exceptions

• Cricket devices are SIM locked exclusively to Cricket network
• Tampering or unauthorized unlocking triggers relocking and customer liability for damages
• Cricket disclaims all manufacturer warranties and liability for device defects

Legal Rights & Agreement Rules · Restriction or exception

Customer Obligation to Erase Personal Data Prior to Device Surrender

Customers bear sole responsibility for removing all sensitive personal, healthcare, and financial information from devices before returning, exchanging, or recycling them. Cricket disclaims all responsibility for data remaining on surrendered devices.

Supporting quotations

Your Device and SIM card may contain sensitive personal information (such as financial, healthcare, social security numbers, credit card numbers, pictures, videos) that you may wish to protect and not disclose to others. Cricket is not responsible for any of the information on your Device. You must remove any sensitive personal information from your Device before you return, exchange, recycle, or otherwise give up control of your Device. Information may remain on your device even if you remove the SIM card. Information left on your Device will be accessible to others who use your Device.

Qualifications & exceptions

• Customer must wipe personal data before returning, exchanging, or recycling devices
• Cricket disclaims responsibility for information remaining on devices

Legal Rights & Agreement Rules · Restriction or exception

Wireless Emergency Alerts Transmission Limits and Statutory Liability Immunity

Cricket transmits wireless emergency alerts under FCC rules but does not guarantee delivery or coverage across all areas and devices. Under federal law, Cricket disclaims all liability for alert failures, delivery errors, or releasing subscriber details to emergency responders.

Supporting quotations

Cricket has chosen to offer, at no additional charge, wireless emergency alerts, including enhanced geo-targeting (where selected by the alert originator and supported by the handset), within portions of its service area, as defined by this Agreement, on wireless emergency alert capable Devices.

Wireless emergency alerts, including enhanced geo-targeting (where selected by the alert originator and supported by the handset), may not be available on all Devices or in the entire service area, or if a subscriber is outside of the Cricket service area. In areas in which the emergency alerts are transmitted, such alerts may not be received even though a Device is capable of receiving them. For details on the availability of this service and wireless emergency alert capable devices, including the availability and benefits of enhanced geo-targeting (where selected by the alert originator and supported by the handset), please go to [cricketwireless.com/support/apps-and-services/wireless-emergency-alerts.html](https://www.cricketwireless.com/support/apps-and-services/wireless-emergency-alerts.html?_gl=1*1esbgia*_ga*NjA3MTIxMTAyLjE2NjUwNzU2NzY.*_ga_TCNEMMK7PV*MTY2NTQxNjk5Ny40LjEuMTY2NTQxNzE4MC4wLjAuMA..). This notice is required by FCC Rule 47 C.F.R. § 10.240 (Commercial Mobile Alert Service).

In transmitting emergency alerts pursuant to federal law, Cricket, including its officers, directors, employees, vendors, assignees, successors and agents, shall not be liable to any subscriber to, or user of, Cricket’s Wireless Service or Equipment for any act or omission related to or any harm resulting from the transmission of, or the failure to transmit, an emergency alert; or the release to a government entity or agency, public safety, fire service, law enforcement official, emergency medical service, or emergency facility of subscriber information used in connection with delivering an emergency alert.

Qualifications & exceptions

• Emergency alerts not guaranteed on all devices or locations
• Statutory immunity for alert transmission failures or omissions
• Immunity for releasing subscriber information to emergency responders

Legal Rights & Agreement Rules · Restriction or exception

Third-Party Data Content Disclaimer and Device Harm Non-Liability

Cricket is not a publisher of third-party mobile data content accessed over the internet and disclaims all warranties of accuracy, safety, and merchantability. Customers assume sole responsibility for content accessed, and Cricket disclaims liability for device harm or software damage caused by third-party downloads.

Supporting quotations

You understand that Devices can be used to access the Internet where you will have access to text, pictures, video, games, graphics, music, email, applications, sound, and other materials primarily from third party content providers unaffiliated with Cricket ("Data Content") and where you will have the ability to send, receive and share Data Content. You may also purchase Data Content with your Device from us or from third parties. Cricket is not a publisher of third party Data Content and is not responsible for any opinions, advice, statements, or other information, services or goods provided by third parties. Third party Data Content may among other things be offensive, indecent, violent, pornographic, inappropriate, false and misleading, inaccurate, unreliable, and unsuitable for children and minors - you are solely responsible for any third party Data Content accessed through our Data Services. The accuracy, appropriateness, content, completeness, timeliness, usefulness, security, safety, merchantability, fitness for a particular purpose, transmission or correct sequencing of any application, information or downloaded data is not guaranteed or warranted by Cricket or any content providers or other third party. Neither Cricket nor its content providers, service providers or other third parties shall be liable to you for any loss or injury arising out of or caused, in whole or in part, by your use of any information, application or content, or any information, application, or other content acquired through our Data Services. Third party Data Content may harm your Device and its software, and we are not responsible for any third party Data Content that you download, install, or use with our Data Services. Usage by others can be restricted by use of parental controls or similar features.

Qualifications & exceptions

• Cricket disclaims publisher status and liability for third-party content
• Customer bears sole responsibility for accessed data content
• Cricket disclaims liability for malware or device harm from third-party downloads

Legal Rights & Agreement Rules · Restriction or exception

Wireless Service Warranty Disclaimers and Specific Harm Exclusions

Cricket disclaims all express and implied warranties of merchantability, fitness, and security for wireless services, devices, and software. Cricket expressly excludes liability for third-party conduct, vehicular accidents while using service, unauthorized account access, service suspensions, and 911 emergency connection delays.

Supporting quotations

Unless prohibited by law, the following limitations of liability apply in addition to the disclaimers in Section 1.6. We and our predecessors in interest, successors, and assigns, as well as our past, present and future subsidiaries, affiliates, related entities, and each of those entities’ officers, agents, employees, and licensors make no warranty, express or implied, of merchantability or fitness for a particular purpose, suitability, accuracy, security, or performance regarding any Device, Wireless Service, Software or applications. Because of inherent limitations in wireless communications, and because we cannot control your choice or use of wireless Devices, to the maximum extent permitted by law, in no event will Cricket be liable, for any:

act or omission of a third party we do not control;

damage or injury caused by third party information, applications or content (e.g. apps, games, etc.) preloaded, accessible, or used through your Device;

damage or injury caused by interruptions, failures to transmit, or delays in the Wireless Service provided by or through us;

damage or injury caused by your use of Wireless Service provided by us while you are operating a vehicle;

claims against you by third parties;

unauthorized access to your Device, Wireless Service, or Cricket Account;

damage or injury caused by a suspension or termination of Wireless Service by Cricket; or

damage or injury caused by failure or delay in connecting a call to 911 or any other emergency service.

Qualifications & exceptions

• Disclaims merchantability, fitness, and security warranties
• Excludes liability for vehicular accidents while using phone
• Excludes liability for unauthorized account access and service suspensions
• Excludes liability for 911 connection failures or delays

Legal Rights & Agreement Rules · User right or choice

Connecticut DPUC and Puerto Rico Regulatory Board Grievance Rights

Customers in Connecticut and Puerto Rico may escalate unresolved service grievances to their respective state utility agencies: the Connecticut Department of Public Utility Control (DPUC) or the Telecommunications Regulatory Board of Puerto Rico, in addition to contractual arbitration.

Supporting quotations

If you have any questions or concerns about your Cricket Wireless Service, please call Customer Care at 1-800-274-2538 or dial 611 from your wireless phone, or visit [www.cricketwireless.com](https://www.cricketwireless.com/). If you are a Connecticut customer and we cannot resolve your issue, you have the option of contacting the Department of Public Utility Control (DPUC). Online: ct.gov/pura; Phone: 1-866-381-2355; Mail: Connecticut DPUC, 10 Franklin Square, New Britain, CT 06051.

If you are a Puerto Rico customer and we cannot resolve your issue, you may notify the Telecommunications Regulatory Board of Puerto Rico of your grievance. Mail: 500 Ave Roberto H. Todd, (Parada 18), San Juan, Puerto Rico 00907-3941; Phone: 1-787-756-0804 or 1-866-578-5500; Online: jrtpr.gobierno.pr, in addition to having available arbitration, as provided in Section 1.3.

Qualifications & exceptions

• Connecticut customers may contact Department of Public Utility Control
• Puerto Rico customers may escalate disputes to Telecommunications Regulatory Board

Legal Rights & Agreement Rules · Context

5G Home Internet Fixed Wireless Scope and Service Term Precedence

Cricket 5G Home Internet is a prepaid residential fixed wireless service utilizing the AT&T wireless network. Section 3 Home Internet terms control over General and Wireless terms for Home Internet issues, but default to Sections 1 and 2 where silent.

Supporting quotations

These Cricket 5G Home Internet Service Terms apply when you purchase, activate, pay for, or use Cricket 5G Home Internet (also referred to herein as “Home Internet”). They are Service Terms under this Agreement. If these Cricket 5G Home Internet Service Terms conflict with Section 1 or Section 2, these Cricket 5G Home Internet Service Terms control only with respect to Cricket 5G Home Internet. If these Cricket 5G Home Internet Service Terms are silent as to an issue, then Sections 1 and 2 control.

Cricket 5G Home Internet ("Home Internet” or Home Internet Service") is a prepaid, residential wireless internet access service provided by Cricket using the AT&T wireless network. Home Internet Service is designed to provide internet access at an eligible residential location through a Cricket-approved internet gateway via a fixed wireless connection to the wireless network.

Your Home Internet Service is subject to these Service Terms, the General Terms of this Agreement, Cricket's Acceptable Use Policy, Cricket's Privacy Notice, your applicable rate plan terms, and any receipt, customer service summary, order confirmation, or other terms specifically referenced in this Agreement.

Home Internet Service may be used with: (a) if applicable, a compatible gateway device, as determined by Cricket, that contains a Cricket SIM that is assigned to your Account or (b) a gateway that is designed and purchased for use exclusively on Cricket’s network. The gateway device is referred to in Section 3 as “Gateway” and in the Wireless Service Terms interchangeably as “Device” or “Equipment”). See Section 2.10 for additional terms applicable to your Gateway.

Qualifications & exceptions

• Prepaid residential fixed wireless delivered via AT&T network
• Section 3 terms supersede general wireless terms for Home Internet disputes

Legal Rights & Agreement Rules · Restriction or exception

Single Approved Service Address Restriction, Move Re-Verification, and Termination

Home Internet service is restricted strictly to the single approved residential address, with a limit of one line per account and address. Moving requires address re-verification; using the service at an unauthorized location permits Cricket to restrict, suspend, or terminate service while continuing to bill charges until cancellation.

Supporting quotations

Home Internet Service is available only to residential customers at eligible service addresses and where Cricket determines that the Service is available. Eligibility and availability depend on address qualification, wireless coverage, and available network capacity, and may change over time.

You may use Home Internet Service only at the service address associated with your Account. Using Home Internet Service at an address other than the eligible service address may impact coverage, Service, and/or performance. You must provide Cricket with an accurate service address. If you move, you must update your service address with Cricket and Cricket reserves the right to require that you re-verify eligibility before continuing to use the Service. If the new address is not eligible, Home Internet Service will not be available at that address.

If Cricket determines that Home Internet Service is being used at a location other than the approved service address, Cricket may provide notice and may restrict, suspend, or terminate the Service. You remain responsible for applicable Charges until the Service is cancelled or terminated.

Home Internet Service is limited to one Home Internet line per Cricket Wireless Account and one Home Internet line per address. The Home Internet line counts toward any applicable Cricket Account line limit.

Qualifications & exceptions

• Restricted strictly to approved residential address
• Limit of one line per account and per address
• Relocating requires eligibility re-verification
• Using service off-address allows immediate suspension or termination while charges continue

Legal Rights & Agreement Rules · Restriction or exception

Mandatory Self-Installation, Window Placement Disclaimers, and Non-Nomadic Prohibition

Customers are responsible for self-installing the gateway following app guidance. Relocating equipment inside the residence may degrade performance, for which Cricket disclaims responsibility. Service is strictly non-nomadic and moving equipment outside the approved service location is prohibited.

Supporting quotations

Equipment should be installed and activated by following the set-up guide and associated tools (including the myCricket Internet app) provided for that purpose. In order to achieve the best possible signal strength, it may be necessary to install the Equipment near a window facing the direction of the nearest wireless tower. Not following the set-up guide or electing to install the Equipment in a location that is not recommended by the set-up guide and/or the associated tools may result in degradation of Service quality, in terms of speed, bandwidth, latency and/or reliability. Similarly, once the Equipment has been installed and activated, relocating the Gateway within your address may result in interruption or degradation of your Service. Cricket is not responsible for any interruption or degradation of Service as a result of the Equipment being installed in a less than optimal location.

You agree that, while you continue to receive the Service, neither you nor a third party will move the Equipment to any other physical location outside of your registered service location. Service is not designed to be nomadic and may not function properly if the Equipment is moved to a location outside of your service address.

You are responsible for self-installing the Gateway at your home. You must follow the setup instructions provided with the Gateway and through the myCricket Internet app. The app may guide installation, activation, Gateway placement, connection of Wi-Fi devices, diagnostics, troubleshooting, and management of your home Wi-Fi network.

Gateway placement is important to Service performance. The app may recommend a location that provides better wireless signal strength. Installing or moving the Gateway to a location that is not recommended may reduce speed, bandwidth, latency, reliability, or coverage. Cricket does not guarantee that any particular placement will provide a specific level of performance.

Qualifications & exceptions

• Customer responsible for self-installation via mobile app
• Performance degradation from sub-optimal gateway placement is disclaimed
• Equipment strictly non-nomadic and cannot be moved outside registered service address

Legal Rights & Agreement Rules · Restriction or exception

No Included Battery Backup and Complete Waiver of Power Outage Liability

Cricket does not provide battery backup units or backup batteries for Home Internet gateways. Equipment ceases functioning during electrical power outages, disrupting internet and connected services. Cricket disclaims all liability for service loss during power interruptions, regardless of whether battery backup is present.

Supporting quotations

The Equipment may require electrical power from your premises to operate, which you are responsible for providing. Cricket will not provide an initial gateway battery backup unit or an initial backup battery. Any backup battery solution is your responsibility. You may choose to purchase battery backup for your Equipment from third party manufacturers or retailers. For more information and minimum specifications see your Gateway user manual or cricketwireless.com.

You also agree to be solely responsible for determining when backup batteries for any Equipment require replacement and for replacing and recycling used batteries. You agree to read and follow all manufacturer or vendor directions for the replacement and recycling of backup batteries.

Note that Equipment without battery backup will not function in the event of a loss of customer-supplied power. This will disrupt your Home Internet Service as well as any additional services that use the connection for transport or require an internet connection to operate properly. Cricket will have no liability for loss of any service(s), whether provisioned by Cricket or a third party, in the event of interruption of customer-supplied power, with or without battery backup present in the Equipment.

Qualifications & exceptions

• Cricket provides no battery backup unit or initial batteries
• Equipment inoperable during electrical power outages without customer battery solution
• Complete disclaimer of liability for service disruption during electrical power outages

Legal Rights & Agreement Rules · Restriction or exception

5G Home Internet Fixed Wireless Speed Disclaimers and 4G Fallback

Fixed wireless speeds depend heavily on gateway placement and wireless network conditions. Cricket makes no commitment or guarantee regarding transmission speeds, latency, or continuous availability, and service may operate on slower 4G LTE rather than 5G depending on cell tower coverage.

Supporting quotations

The speed of Cricket 5G Home Internet service is very dependent upon the connection the Gateway can achieve with the Cricket wireless network. Availability of 5G connectivity may depend upon your location and/or the position of the Equipment within your location. Unless otherwise specified in your plan terms or order confirmation, Cricket makes absolutely no commitment with respect to the speeds Cricket 5G Home Internet will be able to achieve in a particular location. To maximize performance, every effort should be made to position the Equipment in the optimal position for your location. See cricketwireless.com/mobile broadband for information on the performance characteristics of the Cricket wireless network and for network management practices applicable to Cricket 5G Home Internet specifically.

Home Internet Service uses fixed wireless technology and is very dependent upon the connection the Gateway can achieve with the Cricket network. Availability of 5G connectivity depends on your location and/or the position of the Gateway within your location. 5G coverage is not available in all areas, and you should view your coverage at cricketwireless.com/coveragemap prior to purchasing Home Internet Service. Some eligible service addresses may receive 4G LTE service, which will be slower than 5G. Cricket does not guarantee and makes no commitment that you will receive a particular wireless technology, speed, throughput, latency, availability, or uninterrupted service.

To maximize performance, every effort should be made to position the Gateway in the optimal position for your location. Information regarding speeds, technology, and performance may be found at cricketwireless.com/mobilebroadband. Actual speeds and performance will vary and are not guaranteed.

Performance may also be affected by factors including network capacity and congestion, wireless coverage and signal strength, radio frequency availability, terrain, buildings, foliage, weather, obstructions, Gateway placement, the number and capabilities of connected devices, Wi-Fi conditions, the performance of third-party networks and internet destinations, power outages, maintenance, equipment damage or repairs, and other factors inside or outside Cricket's control.

Qualifications & exceptions

• Cricket makes no commitment regarding speeds, throughput, or uninterrupted service
• Service may fall back to slower 4G LTE instead of 5G
• Performance subject to terrain, weather, obstructions, and network load

Legal Rights & Agreement Rules · Restriction or exception

Omission of Public and Static IP Addresses and Server Hosting Incompatibility

Cricket Home Internet does not provide public IP functionality or static IP addresses. Applications and hosted services requiring static or public IPs—such as web hosting, camera servers, and gaming servers—are unsupported and will not function.

Supporting quotations

Public IP functionality is not available, and applications or services requiring a public IP address will not function with Home Internet Service.

Static IP addresses are not a standard part of the Home Internet Service. Services such as Web hosting, or hosted services such as camera, gaming server, etc. that require static IP address may not be supported.

Qualifications & exceptions

• Public IP functionality is unavailable
• Static IP addresses are unsupported
• Web hosting, gaming servers, and camera servers requiring static IPs are inoperable

Legal Rights & Agreement Rules · Company practice

Cell Tower Congestion Management, Traffic Prioritization, and Throttling

Home Internet is subject to local cell site congestion. During periods of heavy congestion, AT&T may temporarily prioritize certain mobility services and de-prioritize or throttle Home Internet traffic contributing to network congestion.

Supporting quotations

Home Internet Service is subject to local congestion caused by the use of network capacity by high numbers of users simultaneously using data intensive applications in the vicinity of the cell tower serving the Service address as well as blockage of the signal between the Service address and the cell tower (caused by artificial objects – building, barn, etc.);

In order to ensure the best quality of service for all customers using the mobility network, during times of heavy network congestion AT&T may:

temporarily prioritize services that may be most severely impacted by congestion; and/or

temporarily de-prioritize and/or throttle services deemed likely to contribute to heavy congestion.

Qualifications & exceptions

• Service subject to local cell site congestion and physical signal obstructions
• AT&T mobility network may temporarily prioritize other traffic during peak congestion
• AT&T may de-prioritize or throttle Home Internet connections

Legal Rights & Agreement Rules · Restriction or exception

Prohibition on Commercial Resale, Public Hotspot Trunking, and Gateway Tampering

Home Internet is restricted strictly to personal residential use. Reselling, redistributing, trunking, or facilitating public Wi-Fi hotspots is forbidden. Altering or interfering with the gateway or preventing remote support and firmware updates is a contractual violation.

Supporting quotations

The prohibitions and customer responsibilities in the General Terms, Cricket Wireless Service Terms, and Cricket's Acceptable Use Policy apply to Home Internet Service. You may not resell the Service, use it to provide public internet access, use it in a way that harms or interferes with the network or other customers, or use it for unlawful, fraudulent, abusive, or prohibited purposes. Cricket may take reasonable action to prevent or stop prohibited use, including restricting, suspending, or terminating the Service as permitted by this Agreement.

You must use reasonable care in operating the Gateway and may not use or alter it in a way that interferes with Cricket's network, circumvents this Agreement, or prevents Cricket or its service providers from managing, maintaining, updating, or supporting the Gateway as permitted under this Agreement.

The Home Internet Service is provided for your use only (unless otherwise specifically stated) and you agree not to, whether for a fee or without charge, reproduce, duplicate, copy, sell, transfer, trade, resell, re-provision, redistribute, or rent the Service, your membership in the Service, any portion of the Service, use of the Service, or access to the Service, including, but not limited to, reselling capabilities enabled or used by a specific application. For example, you agree that the Service is not to be used to trunk or facilitate public internet access ("hotspots") or any other public use of the Service, or for any high-volume purpose. All aspects of the Service, except that portion provided by third party providers, is copyrighted and property of Cricket.

Qualifications & exceptions

• Resale and redistribution prohibited
• Trunking or providing public Wi-Fi hotspots banned
• Interfering with gateway firmware or management prohibited

Legal Rights & Agreement Rules · Company practice

Network Management Practices, Potential Data Caps, and Speed Throttling

Cricket reserves the right to implement reasonable network management practices to protect network capacity, including imposing data caps, changing serving facilities, or throttling throughput speeds upon notice. External broadband disclosures are expressly excluded from the contract.

Supporting quotations

Cricket reserves the right to engage in reasonable network management practices, to protect its broadband network from harm, compromised capacity, degradation in network performance or service levels, or uses of the Service which may adversely impact access to or the use of the Service by other customers. Reasonable network management practices that Cricket may adopt include, but are not limited to, the following: (i) a cap on data usage; (ii) a modification of a customer’s serving facility or service technology; and/or (iii) a modification of or a limitation on a customer’s data throughput speed or data consumption.

A very small percentage of customers use the Service in a way which creates harm to the network, compromised capacity, degradation in network performance or service levels, or which may adversely impact access to or the use of the Service by other customers. In the event that Cricket adopts a network management practice which will apply to your Service, we will provide you with a notice, by web posting, email, letter and/or other appropriate means, which describes the network management practice, explains how it will work, and explains how it could impact your Service.

Additional information about network practices and performance characteristics is available at cricketwireless.com/mobilebroadband. The information provided on the broadband information page is not part of this Agreement.

Qualifications & exceptions

• Cricket may institute data caps or speed throttling for network protection
• Notice provided upon adopting network management practices impacting service
• Broadband information page is excluded from the agreement

Legal Rights & Agreement Rules · Restriction or exception

Customer Data Backup Duty and Total Disclaimer of Server Data Loss

Customers bear sole responsibility for backing up, restoring, and managing their data. Cricket and AT&T disclaim all responsibility for lost data or restoration failures, regardless of whether data resided on customer servers or company infrastructure.

Supporting quotations

You are responsible for management of your information including but not limited to back-up and restoration of data, erasing data from disk space you control and changing data on or settings for your Gateway. AT&T is not responsible for the loss of your data or for the back-up or restoration of your data regardless of whether this data is maintained on our servers or your computer server.

Qualifications & exceptions

• Customer solely responsible for data backup and restoration
• Cricket and AT&T disclaim liability for data loss across all servers

Legal Rights & Agreement Rules · Company practice

Discretionary Termination for Facility Access Loss or Severe Capacity Limits

If Cricket or AT&T loses physical access to required tower facilities or property, or if uncontrollable network capacity shortages occur, Cricket may unilaterally suspend, degrade, or terminate Home Internet service in its sole discretion.

Supporting quotations

Upon any interruption or loss of either your or Cricket’s rights to access any part of the network facilities required to provide your Home Internet Service, including the interruption or loss of any rights to access the land or buildings in which the facilities are located, Cricket may, in its sole discretion, suspend or terminate all or any portion of your Service. In the event of any interruption or loss of access, AT&T will endeavor to provide you with reasonable advanced notice of any suspension or termination of Service. However the timing of any suspension or termination, as well as the timing of any resumption of Services, are entirely at Cricket’s reasonable discretion.

Where a service is subject to capacity limitations, events may occur which are outside of Cricket’s control which may restrict network capacity to the point where Cricket is unable to continue to provide a particular Home Internet Service to certain locations where particular capacity limitations apply or which may result in a degradation of the capacity or speed of Home Internet Service provided to certain locations (each a "Capacity Limitation Event"). Cricket will utilize available network management practices in order to mitigate against the occurrence of a Capacity Limitation Event and to continue to provide Service to any locations impacted by a Capacity Limitation Event. However, restrictions on Cricket’s ability to apply network management practices may mean that a Capacity Limitation Event is unavoidable. Upon the occurrence of a Capacity Limitation Event impacting your location, Cricket may, in its sole discretion, suspend or terminate all or any portion of your Internet Service or may continue to provide Service at a reduced capacity or a lower speed. In the event of any anticipated interruption, loss of access, or degradation of service due to a Capacity Limitation Event, Cricket will endeavor to provide you with reasonable advanced notice of any suspension, termination, or degradation of Internet service. However, the timing of any suspension, termination, or degradation, as well as the timing of any resumption of Services, are entirely at Cricket’s reasonable discretion.

Qualifications & exceptions

• Loss of facility property rights allows immediate service suspension or termination
• Capacity shortages allow speed reduction, suspension, or termination
• Timing of suspension and resumption rests solely within Cricket's discretion

Legal Rights & Agreement Rules · Company practice

Mandatory Technology Conversions, 30-Day Notice, and Service Suspension

When upgrading network technology, Cricket will provide 30 days notice if disruptions are anticipated. Following notice, Cricket may disconnect service or suspend it for up to 15 days, and may terminate customers who refuse to facilitate the transition.

Supporting quotations

When and/or if you are selected for conversion to a more updated Internet technology, we will evaluate whether the conversion can occur without noticeable interruptions during normal business hours. If we determine that interruptions are likely or unavoidable, we will provide at least thirty days’ notice of the discontinuation or suspension of your Service via email, direct mail, or other reasonable means. Thirty days after such notice, we may at our sole discretion, either disconnect your current service or temporarily suspend your service for up to fifteen days. Refusal to reasonably facilitate conversion, may result in the termination of your service.

Qualifications & exceptions

• 30-day notice for service-impacting technology conversions
• Cricket may suspend service for up to 15 days during conversion
• Refusal to cooperate in technology conversion permits service termination

Legal Rights & Agreement Rules · Restriction or exception

Comprehensive Home Internet Warranty Disclaimers and Compatibility Exclusions

General contract warranty disclaimers apply fully to Home Internet services, gateways, applications, and home Wi-Fi. Cricket disclaims guarantees of continuous availability, minimum speeds, fitness for purpose, or compatibility with customer devices and software.

Supporting quotations

The disclaimers of warranties and limitations of liability in the General Terms apply to Home Internet Service, the Gateway, the myCricket app, the myCricket Internet app, home Wi-Fi, connected devices, software, installation, technical support, network performance, and third-party services. Without limiting those provisions, Cricket does not guarantee that Home Internet Service will meet your requirements, be available at all times, operate at a particular speed, or be compatible with every device, application, software program, or third-party service.

Qualifications & exceptions

• Disclaims availability, speed, and fitness guarantees for Home Internet and gateway
• Disclaims compatibility with third-party software, applications, and customer hardware