Safeguard credentials and report unauthorized access
You must keep your account and password safe and take legal responsibility for account activities. Safeguard verification codes and log out securely after use. The Terms assign losses from account or password leaks to you, except losses caused by DeepSeek’s intentional or grossly negligent conduct. Notify DeepSeek immediately of unauthorized use; it promises commercially reasonable cooperation and handling. A recovery appeal procedure is available for lost accounts, forgotten passwords or leaked codes.
Supporting quotations
Safely keep your account and password and take legal responsibility
for all activities under that account.
2.4 If you lose your account, forget your password, or leak your verification code, you can follow the procedure to appeal for recovery in a timely manner. We especially reminds you to properly safeguard your account, password, and verification code. After using them, you shall log out securely. You will bear full responsibility for any losses caused by the leakage of your account or password, except where the loss is caused by our intentional or gross negligent conduct. If users discover any unauthorized use of their accounts, they shall immediately notify us, and we will use commercially reasonable efforts to provide cooperation and handling.
Security & Safeguards · Restriction or exception
Do not intrude into or damage service systems
You must not interfere with, damage or attack the services or supporting systems, networks and models. Prohibited activities include unauthorized data/server/account access, packet-name forgery, unpermitted vulnerability scans or tests, malware or viruses, and unauthorized entry into computer systems to change stored information. Other activities endangering service components are also prohibited.
Supporting quotations
3.5 You will not violate any applicable, nor interfere with, damage, or attack the Services, systems, networks, models, and other components that support the normal operation of the service. You will not engage in activities that endanger the security of the Services:
(1) Engage in illegal activities involving network intrusion, such as: using unauthorized data or accessing unauthorized servers/accounts; forging TCP/IP packet names or partial names; attempting to probe, scan, or test vulnerabilities in the software system or network without permission.
(2) Engage in activities that disrupt or damage the normal operation of the network, such as: intentionally generating, spreading malicious programs or viruses; entering public computer networks or other people's computer systems without permission and deleting, modifying, adding stored information, etc.
(4) Engaging in other activities that endanger the Services' systems, networks, models, and other components.
DeepSeek says it will take necessary measures, at least meeting industry practices, for cybersecurity and stable operation and will try to improve technology and user experience. This is a commitment to measures, alongside Section 8.3’s disclaimer of a warranty of secure, uninterrupted or error-free service. Non-waivable consumer rights remain protected. Its Section 11 contact reference is supported by the supplied Section 11.2 contact provision and logged-in Contact us route.
Supporting quotations
1.4 DeepSeek will take necessary measures (not less than industry practices) to ensure the cyber security and stable operation of the Services. We will also make efforts to enhance and improve technology to ensure a better user experience. If you have any questions or feedback about our services, you can contact us through the method described in Section 11.
8.1 NOTHING IN THESE TERMS SHALL AFFECT ANY STATUTORY RIGHTS THAT YOU CANNOT CONTRACTUALLY AGREE TO ALTER OR WAIVE AND ARE LEGALLY ALWAYS ENTITLED TO AS A CONSUMER.
8.3 THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WE MAKE NO WARRANTY, REPRESENTATION OR CONDITION TO YOU WITH RESPECT TO THEM, WHETHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED TERMS AS TO SATISFACTORY QUALITY, FITNESS FOR PURPOSE OR CONFORMANCE WITH DESCRIPTION. IN PARTICULAR, WE DO NOT REPRESENT OR WARRANT TO YOU:
(2) THAT YOUR USE OF THE SERVICES OR ANY PART THEREOF WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR;
11.2 If you notice any violation of laws and regulations or breach of these Terms or you have any opinions or suggestions regarding these Terms or the Services, you can contact us through the following methods:
Online Complaints and Feedback Portal: Click the "Contact us" button on the product interface after logging in.
Cross-references
contrast (model-proposed): Services are supplied as is, subject to statutory rights — contrast: The commitment to industry-level security measures sits alongside a disclaimer of guaranteed secure or uninterrupted operation. A measures commitment is not an assurance of results; non-waivable consumer rights remain protected.