Account & Service Control · Restriction or exception
Purchasers must be 18 or the local age of majority; personal, noncommercial use only
You must be 18, or the age of majority where you live, to purchase the Services. The Services are provided to individuals only for personal, noncommercial use. Companies, commercial establishments, associations and other groups may not purchase or use them.
Supporting quotations
You must be 18 years of age, or the age of majority in your state or territory of residence, to purchase the Services.
The Services are provided to individuals for their personal, noncommercial use only. Companies, commercial establishments, associations and other groups may not purchase or use the Services.
Qualifications & exceptions
The age rule is stated for purchasing; this sentence does not set a minimum age for household members who watch.
Account & Service Control · Restriction or exception
ESPN and Hulu are U.S.-only; U.S. Disney+ subscriptions stay under this Agreement abroad
Only residents of places where a Service is offered (its "Territory") may subscribe. ESPN and Hulu are available only in the United States and certain U.S. territories. If you buy Disney+ in the U.S. or a supported U.S. territory, this Agreement still applies when you use Disney+ in other places where it is available. You may not access the Services from locations where the companies lack rights or do not offer them.
Supporting quotations
Only residents of the countries and territories where we offer the Services (each Service’s “Territory”) are eligible to subscribe.
The ESPN and Hulu Services are only available in the United States and certain of its territories.
This Agreement applies if you purchase a subscription to the Disney+ Service in the U.S. and any supported U.S. territories and use it in other geographic locations where the Disney+ Service is made available.
You may not access the Services from locations where we do not have rights or where we do not make the Services available.
Qualifications & exceptions
Section 3 also forbids using any technology to hide or disguise your location when accessing the Services.
Not stated here
Which U.S. territories are supported is not listed.
Account & Service Control · Procedure
Subscribing requires a MyDisney account, which brings The Walt Disney Company Terms of Use
The Services sign in through MyDisney, one email and password used across Walt Disney products. Signing up for MyDisney means agreeing to The Walt Disney Company Terms of Use, a separate document. To subscribe you must register for MyDisney, provide requested information such as a valid email address, and agree to this Agreement. MyDisney manages your login email and password.
Supporting quotations
The Services are integrated with “MyDisney”, which allows you to use a single email and password to sign in to a range of products and experiences across The Walt Disney Family of Companies.
When you sign up for a MyDisney account, you agree to The Walt Disney Company Terms of Use, which can be found at disneytermsofuse.com.
Only individuals who have registered for a MyDisney account, provide requested information (e.g., a valid email address), and agree to this Agreement are eligible to subscribe to the relevant Services.
Not stated here
The Walt Disney Company Terms of Use is linked but not supplied here, so its terms are not analyzed.
Account & Service Control · Procedure
Each service has its own online cancellation page; third-party subscribers use the help center
Disney+, ESPN and Hulu subscriptions are each cancelled separately online: log in to that service's account page and choose cancel (for ESPN, select the subscription first). If you subscribed through a third party, the service's help center explains how to cancel.
Supporting quotations
TO CANCEL YOUR DISNEY+ SERVICE SUBSCRIPTION, NAVIGATE TO [WWW.DISNEYPLUS.COM/ACCOUNT/CANCEL-SUBSCRIPTION](https://WWW.DISNEYPLUS.COM/ACCOUNT/CANCEL-SUBSCRIPTION), LOG IN, AND CLICK “CANCEL SUBSCRIPTION”.
LOG IN, SELECT THE SUBSCRIPTION YOU WISH TO CANCEL, AND CLICK “CANCEL SUBSCRIPTION”.
TO CANCEL YOUR HULU SERVICE SUBSCRIPTION, NAVIGATE TO WWW.HULU.COM/ACCOUNT, LOG IN, AND CLICK “CANCEL”.
IF YOU SUBSCRIBED VIA A THIRD PARTY, PLEASE VISIT YOUR APPLICABLE SERVICE’S HELP CENTER FOR INSTRUCTIONS ON HOW TO CANCEL.
Qualifications & exceptions
Third-party subscriptions are cancelled under the third party's instructions (Section 2(g)).
Account & Service Control · Restriction or exception
"No ads" tiers can still show ads in some cases and include promotional and sponsored content
Disney+ and Hulu offer tiers with ads and tiers that are predominantly ad-free. Tiers described as "no ads" or "ad-free" are generally free of commercial interruptions, but with exceptions that may change over time: ads can play where streaming rights or other limits require it, and in certain live or linear content and special events, including replays. Ad-free tiers may also include limited promotional content, such as clips promoting Bundles or upgrades, plus branded content, product integrations and sponsorship messages. If you subscribe to several tiers, content from an ad-supported tier plays with ads even if another tier is ad-free.
Supporting quotations
Service Tiers described as “no ads” or “ad-free” are generally free of commercial interruptions, with certain exceptions that may change from time to time, including where: (i) streaming rights or other limitations require certain Content to play with ads; or (ii) ads are served in certain live or linear Content or special events (and replays thereof).
Additionally, “no ads” or “ad-free” Service Tiers may contain limited promotional content, such as brief clips about the Bundles (including messages promoting an upgrade thereto) and other content available on any services associated with the Bundles, and branded content, product integrations, or sponsorship messaging.
Please note that if you subscribe to multiple (or a bundle of) Service Tiers, Content from any ad-supported Service Tier will play with ads, while Content from any “no ads” or “ad-free” Service Tier will not (except as described above).
Qualifications & exceptions
The list of exceptions "may change from time to time".
Not stated here
Which titles or events carry ads on ad-free tiers is not identified.
Account & Service Control · Company practice
Extra content offered with a tier is promotional and can be withdrawn at the companies' discretion
The companies may sometimes let you watch content beyond your Service Tier, for example live content on an otherwise on-demand tier. This is offered on a promotional basis, and they keep sole discretion over its availability, who is eligible, access requirements and whether it carries ads.
Supporting quotations
From time to time, we may offer the opportunity to watch additional Content with your Service Tier.
We offer this additional Content on a promotional basis and retain sole discretion regarding the availability of the Content, eligibility to watch the Content, requirements to access the Content, and whether or not such Content includes advertisements.
Account & Service Control · Restriction or exception
Subscriptions may not be shared outside your household, and you answer for household use
Unless your Service Tier allows otherwise, you may not share your subscription outside your household. "Household" means the devices associated with your primary personal residence and used by the people who live there. If you subscribe to more than one Service, your household is determined from usage across all of them. Certain tiers may have additional usage rules. You are responsible for any use of your account by your household, including compliance with these sharing rules.
Supporting quotations
Unless otherwise permitted by your Service Tier, you may not share your subscription outside of your household.
“Household” means the collection of devices associated with your primary personal residence that are used by the individuals who reside therein.
If you are subscribed to multiple Services, your Household will be determined based on usage across all Services to which you are subscribed.
You will be responsible for any use of your account by your household, including compliance with this section.
Qualifications & exceptions
Section 3(c) separately forbids sharing login credentials or your account with third parties except as Section 2(m) permits.
Not stated here
The detailed account sharing policy is on each Service's help center and is not supplied.
Account & Service Control · Company practice
Account use may be analyzed for compliance, and violations can lead to limits or termination
The companies may, at their sole discretion, analyze how your account is used to check compliance with this Agreement. If they decide, at their sole discretion, that you violated it, they may limit or terminate access or take other steps the Agreement permits, including those in Section 6, which lets them restrict, suspend or terminate access without notice or liability.
Supporting quotations
We may, in our sole discretion, analyze the use of your account to determine compliance with this Agreement.
If we determine, in our sole discretion, that you have violated this Agreement, we may limit or terminate access to the Service and/or take any other steps as permitted by this Agreement (including those set forth in Section 6 of this Agreement).
You agree that we may, in our sole discretion and without notice or liability to you, restrict, suspend, or terminate your access to part or all of the Services, and to any Content if we believe you are using or have used the Services in violation of this Agreement or applicable law or regulations
Qualifications & exceptions
Both the analysis and the finding of a violation are at the companies' sole discretion.
Not stated here
What account-usage signals are analyzed is not described.
Account & Service Control · Restriction or exception
No tampering with service protections, including hiding your location (for example with a VPN)
You may not bypass, modify, defeat, tamper with or circumvent any functions or protections of the Services, including by using any technology or technique to obscure or disguise your location when accessing them.
Supporting quotations
bypass, modify, defeat, tamper with or circumvent any of the functions or protections of the Services, including using any technology or technique to obscure or disguise your location when you are accessing the Services;
Qualifications & exceptions
This supports the territory rule that you may not access the Services from locations where they are not offered.
Not stated here
The text does not name specific tools; a VPN is an example of location-disguising technology, not a term the Agreement uses.
Account & Service Control · Restriction or exception
You need compatible devices, software updates and, for some features, high-speed internet
Using the Services requires compatible devices, and some software may need periodic updates; performance of these can affect your use. Content is accessible on most internet-connected computers and through apps on certain mobile and other devices (each a "Compatible Device"). You are responsible for understanding and following any limits on your devices. Some components or Service Tiers may work only on some Compatible Devices or need extra software. A high-speed internet connection is required for certain aspects of the Services.
Supporting quotations
Use of the Services requires compatible devices, and certain software may require periodic updates, and your use of the Services may be affected by the performance of these elements.
You are responsible for understanding and complying with any limitations on the use of Compatible Devices.
Additionally, certain components of the Services or Service Tiers may only be compatible with a subset of Compatible Devices or require download of certain software, even if other aspects of the Services can be accessed on any Compatible Device.
You must have a high speed Internet connection in order to access and use certain aspects of the Services.
Qualifications & exceptions
Supported devices and streaming requirements are listed in each Service's help center, not here.
Account & Service Control · Company practice
Simultaneous stream limits depend on tier and content and can change at the companies' discretion
Content streams over an active internet connection. The number of streams you can watch at the same time may be limited by Service Tier or type of content, these limits may change at the companies' discretion, and they may require device and account verification. The companies may also offer streaming outside the Service app with different features, usage rules and device compatibility.
Supporting quotations
The number of concurrent streams available for use may be subject to limitations by Service Tier or type of Content, and such limitations may change from time to time at our discretion and may require device and account verification.
Additionally, we may offer the opportunity to stream Content outside of the Service application, subject to different features and functionality, usage rules, and device compatibility.
Qualifications & exceptions
Current stream limits are published in each Service's help center, not in this Agreement.
Not stated here
The actual concurrent stream numbers are not stated.
Account & Service Control · Restriction or exception
Offline downloads are temporary and limited in number and duration by tier
Some content may be available for temporary download for offline viewing on certain Compatible Devices, depending on your Service Tier or the type of content. How many downloads you can have and how long they stay available may be limited by Service Tier, and those limits may change at the companies' discretion.
Supporting quotations
The Content may be available for temporary download for offline viewing on certain Compatible Devices based on your Service Tier or type of Content.
The number of temporary downloads available for Compatible Devices, and the length of time that certain temporary downloads remain available to you for offline viewing, may be subject to limitations by Service Tier, and such limitations may change from time to time at our discretion.
Qualifications & exceptions
Downloads are part of the license, not ownership, and are lost when a subscription terminates (Section 6).
Not stated here
Specific download limits are in each Service's help center.
Account & Service Control · Restriction or exception
The content catalog is not guaranteed, and live sports may be blacked out by location
Content available on any Service Tier is not guaranteed and may be limited or change over time, based on rights availability, your subscription or tier, your location, or law. Some live content, including sporting events, may be unavailable due to regional blackouts, device-specific or similar restrictions, and some networks may be unavailable in certain local markets. Blackout and local market restrictions are set solely by sports leagues and other rights holders.
Supporting quotations
The Content that we make available via any Service Tier is not guaranteed and may be limited and vary over time, including (i) based on rights availability, (ii) based on the terms of your subscription or Service Tier, (iii) based on your location, or (iv) by law.
Certain live Content, including sporting events, may be unavailable due to regional blackouts, device-specific, or similar restrictions, and certain networks may be unavailable in certain local markets.
Blackout and local market restrictions are determined solely by sports leagues and other parties that control Content rights.
Qualifications & exceptions
Losing a title or event from the catalog is not by itself a basis for a refund under the no-refund rule.
Account & Service Control · Procedure
Hulu Live TV subscribers must set a residential Home network and check in from it every 30 days
If you subscribe to the Hulu Live TV tier, you should designate a residential, non-mobile internet network as your "Home" when setting your home location at registration. Your Home determines which streams count as in-home or out-of-home where your subscription requires it. For uninterrupted Hulu Live TV, you should access the Services on your mobile device from your Home location every 30 days, or another period stated in the Hulu Help Center.
Supporting quotations
If you subscribe to the Hulu Live TV Service Tier, make sure to designate a residential, non-mobile internet network (“Home”) when you set your home location as part of the registration and access process.
Your Home will be used to determine which streams are considered “in-home” or “out-of-home”, where relevant to the requirements of your subscription.
In addition, for uninterrupted enjoyment of the Hulu Live TV Service Tier, you should access the Services on your mobile device from your Home location every 30 days, or such other period described in the Hulu Help Center.
Qualifications & exceptions
Applies only to the Hulu Live TV Service Tier.
The 30-day period can be changed through the Hulu Help Center.
Not stated here
What happens if you miss the 30-day check-in is not stated beyond losing uninterrupted access.
Account & Service Control · Company practice
The companies may test features, ads, plans and pricing on some users and not others
As part of assessing the Services, the companies may experiment with or offer certain features or elements, including promotions, features, ads, user interfaces, plans and pricing, to any or all users. You acknowledge these are at their sole discretion, may come with additional terms, and may not apply to every subscriber.
Supporting quotations
In our continued assessment of the Services, we may from time to time, with respect to any or all of our users, experiment or otherwise offer certain features or other elements of the Services, including promotions, features, advertisements, user interfaces, plans and pricing.
You acknowledge that these are implemented in our sole discretion, may be subject to additional terms, and may not apply to every subscriber.
Qualifications & exceptions
Experiments can include pricing, so two subscribers may see different plans or prices.
Account & Service Control · Company practice
Access can be restricted, suspended or terminated without notice or liability for suspected misuse
The companies may, at their sole discretion and without notice or liability to you, restrict, suspend or terminate your access to some or all of the Services and content if they believe you are using or have used the Services in violation of this Agreement, applicable law, or other than for their intended purpose. Without limiting that, they may restrict or suspend access because of law enforcement or government requests, unexpected technical problems, or if they reasonably believe your MyDisney account was created or accessed fraudulently or is being used for fraud. You agree they are not liable to you or anyone else for any such restriction, suspension or termination.
Supporting quotations
You agree that we may, in our sole discretion and without notice or liability to you, restrict, suspend, or terminate your access to part or all of the Services, and to any Content if we believe you are using or have used the Services in violation of this Agreement or applicable law or regulations or in any manner other than for their intended purpose
(a) requests from law enforcement or other government authorities, (b) unexpected technical issues or problems, or (c) if we reasonably believe that your MyDisney account has been created fraudulently
You agree that we will not be liable to you or to any third party for any such restriction, suspension, or termination of your access to the Services or the Content.
Qualifications & exceptions
The trigger is the companies' belief, not a proven violation.
Technical problems and government requests can justify a restriction or suspension even if you did nothing wrong.
Not stated here
No appeal or review process is described.
Account & Service Control · Company practice
A subscription inactive for an extended period, such as over a year without logging in, may be terminated
The companies reserve the right, but are not required, to terminate a subscription that stays inactive for an extended period, for example more than one year. Not logging in to your subscription counts as inactivity.
Supporting quotations
We also reserve the right, but are not required, to terminate any subscription to the Services that remains inactive for an extended period of time, e.g., more than one year (failure to log in to your subscription to the Services will constitute inactivity for purposes of this Agreement).
Qualifications & exceptions
One year is given as an example of an extended period, not a fixed threshold.
Not stated here
Whether you are notified or refunded before an inactive subscription is terminated is not stated.
Account & Service Control · Restriction or exception
HD and 4K are available only for some content, and no warranty is given on playback quality or start time
HD is available for certain Disney+, ESPN and Hulu content and 4K Ultra HD for certain Disney+ and Hulu content. Playback quality, including resolution, may be affected by the content's format, your location, your internet speed, bandwidth and plan terms, and your devices, among other factors. The time to start playback also varies with location, bandwidth, the number of devices on your network, the content and your device configuration. As a result, the companies make no warranties about content in these respects.
Supporting quotations
For example, HD quality is available for certain Disney+, ESPN, and Hulu Content and 4K Ultra HD quality is available for certain Disney+ and Hulu Content.
That said, the playback quality of Content, including resolution, may be affected by the format of the Content, your location, the speed, bandwidth and specific terms of your Internet service, and the devices and/or equipment used, among other factors.
As a result, we are unable to make any warranties about the Content in these respects.
Qualifications & exceptions
4K is listed for Disney+ and Hulu content only, not ESPN.
Not stated here
Which titles are available in HD or 4K is not stated.