Plans, bundles and add-ons can differ in price, usage rules, eligibility, features and devices
When you buy a subscription you may be offered different plans or options, each called a "Service Tier". Different tiers and other offerings, such as Bundles or add-ons, may differ in pricing, usage rules, eligibility, restrictions, features and which devices they work on.
Supporting quotations
When purchasing your subscription(s) to the Service(s), you may be presented with different plans or options (each a “Service Tier”).
Different Service Tiers or other offerings, such as a Bundle (as defined below) or add-ons, may be subject to differences in pricing, usage rules, eligibility, restrictions, features, and device availability.
Qualifications & exceptions
The specific differences are disclosed at purchase or in help pages, not in this Agreement.
Not stated here
Tier-specific prices and usage rules are not stated in this text.
Charges & Financial Obligations · Company practice
Subscriptions renew automatically and are charged each billing period until you cancel
A subscription enrolls you in a recurring payment plan for a subscription term made up of one or more billing periods, as disclosed when you buy. It renews automatically at the end of the term unless you cancel. You are charged at purchase and, unless otherwise disclosed, at the start of each new billing period. To avoid being charged for the next term you must cancel before 11:59 p.m. Eastern Time on the day before your term ends. If you subscribed through a third party such as an app store, that party's billing terms control where they conflict with these.
Supporting quotations
Your subscription(s) to the Service(s) includes enrollment into an ongoing/recurring payment plan for a subscription term and one or more associated billing periods, as disclosed upon purchase.
Your subscription(s) will automatically renew at the end of the disclosed subscription term, unless cancelled in accordance with the instructions for cancellation below.
Payment will be charged to your chosen payment method at confirmation of purchase and, unless otherwise disclosed, at the start of every new billing period during your current or renewed subscription term.
YOU MUST CANCEL YOUR SUBSCRIPTION PRIOR TO 11:59 P.M. EASTERN TIME ON THE DAY BEFORE YOUR SUBSCRIPTION TERM ENDS IN ORDER TO AVOID BEING CHARGED FOR THE NEXT SUBSCRIPTION TERM.
the provisions in this Agreement concerning subscription purchase, billing, cancellation/refunds, and payment do not apply to that subscription to the extent this Agreement conflicts with the applicable third party’s terms regarding subscription purchase, billing, cancellation/refunds and payments.
Qualifications & exceptions
A subscription term can contain several billing periods; cancelling stops renewal but you are still billed for remaining billing periods in the current term (Section 2(e)).
Third-party subscriptions are billed by the third party under its terms.
Not stated here
Term and billing-period lengths are disclosed at purchase, not here.
Charges & Financial Obligations · Company practice
Adding a payment method may trigger an authorization hold that reduces available funds
When you provide a payment method, the companies may verify it by placing an authorization hold. They say they do not charge you for the hold, but it may reduce your available balance or credit limit.
Supporting quotations
When you provide a payment method, we may attempt to verify the information you entered by processing an authorization hold. We do not charge you in connection with this authorization hold, but your available balance or credit limit may be reduced.
Not stated here
The amount and duration of the hold are not stated.
Charges & Financial Obligations · Company practice
Charges may be prorated on plan changes, and billing dates can shift
If you change Service Tier or add offerings such as add-ons, the companies may prorate your charges in that billing period. You accept that your billing date may vary: for example a subscription started on the 31st is billed on the last day of shorter months, and timing can shift because of free trials, promotions, gift cards, credits, payment failures, subscription or payment-method changes, or variations disclosed at purchase such as seasonal subscriptions. You can see your next billing date in your account details.
Supporting quotations
If you change your Service Tier or obtain certain other offerings, such as add-ons, we may prorate your charges accordingly during the applicable billing period.
You acknowledge that the timing of when you are billed may vary
(i) if your subscription began on a day not contained in a given month (e.g. if you have a monthly subscription and became a paying subscriber on January 31, your payment method would be billed next on February 28)
(ii) due to free trials and other promotional offers, gift card redemptions, credits applied, payment failures, or changes in your subscription or payment method, or (iii) where variations in billing timing for a Service Tier are disclosed at the time of purchase
Qualifications & exceptions
Proration is permissive ("may"), not guaranteed.
Charges & Financial Obligations · Company practice
If offered, a paused subscription resumes billing automatically unless you cancel
The companies may let you pause your subscription. If you do not cancel before the pause period ends, billing resumes automatically.
Supporting quotations
We may also offer you the ability to pause your subscription. If you do not cancel before the end of the pause period, billing will resume automatically.
Qualifications & exceptions
Pausing is an option the companies may offer, not a right.
Not stated here
Pause length and eligibility are not stated.
Charges & Financial Obligations · Company practice
Prices can change; you are renewed at the new price unless you cancel in time
The companies may change prices. They say they will attempt to email you in advance at your registered address. If you do not want the new price you may cancel following the email's instructions; if you do not cancel in time, your subscription renews at the price in effect at renewal with no further action from you, and you authorize that charge. They will not notify you of changes in applicable taxes.
Supporting quotations
We reserve the right to change our pricing. In the event of a price change, we will attempt to notify you in advance of the change by sending an email to the email address you have registered for your account.
If you do not timely cancel your subscription, your subscription will be renewed at the price in effect at the time of the renewal, without any additional action by you, and you authorize us to charge your payment method for these amounts.
We will not be able to notify you of any changes in applicable taxes.
Qualifications & exceptions
Advance notice is an attempt, not a guarantee.
Tax changes are not notified at all.
Not stated here
How far in advance the price-change email is sent is not stated.
Charges & Financial Obligations · Restriction or exception
You pay taxes and third-party internet access and data charges
You are responsible for all third-party internet access charges and taxes connected with using the Services, and the Agreement suggests checking with your internet provider about possible data usage charges.
Supporting quotations
You are responsible for all third-party Internet access charges and taxes in connection with your use of the Services.
Charges & Financial Obligations · Company practice
Free trials convert to paid automatically, with no reminder before the trial ends
A subscription may include a free trial, but availability is not guaranteed and eligibility can depend on the Service Tier, whether and how recently you used a trial before, and whether the tier is part of a combined offering. Your first payment is charged immediately after the trial unless you cancel, and you can cancel any time before the trial ends. The trial terms are disclosed at sign-up, and you will not get a separate notice that the trial is ending or that paid billing has started, unless a law in your jurisdiction requires one.
Supporting quotations
Availability of a free trial is not guaranteed and, if one is available, is only available on the specified terms of the free trial.
Eligibility for free trials may vary based on factors including the Service Tier selected, whether you have previously used one for the relevant Service(s), how recently you redeemed a free trial, and whether the Service Tier is part of a combined offering.
Your first payment will be charged to your chosen payment method immediately following the free trial, unless cancelled in accordance with the instructions for cancellation below. You can cancel your subscription at any time before the end of your free trial.
you will not receive a separate notice that your free trial is about to end or has ended, or that your paid subscription has begun, unless expressly required by statute or regulation in particular jurisdictions or instances.
Qualifications & exceptions
Combining trials with other offers may be limited.
Cancelling during a trial may take effect immediately (Section 2(e)).
Not stated here
Trial lengths are disclosed at registration, not here.
Charges & Financial Obligations · Company practice
After a promotion ends you are billed the regular price unless you cancel first
The companies may, at their sole discretion, offer promotions such as a promotional price, lower per-period price, bundle, device-specific offer or gift card, under terms disclosed at sign-up or in other materials. When the promotion ends they begin billing your payment method on file at the then-current, non-promotional price, unless you cancel before it ends or different terms were disclosed.
Supporting quotations
We may also offer, in our sole discretion, promotions (e.g., a promotional price, lower price per billing period, bundled subscription, device-specific offer or gift card) subject to promotional terms disclosed during your sign-up or in other materials provided to you.
We will begin billing the same payment method we otherwise have on-file for your subscription at the then-current, non-promotional price after your promotion ends unless you cancel prior to the end of your promotion or unless otherwise disclosed.
Not stated here
Promotional terms are disclosed separately and are not part of this text.
Charges & Financial Obligations · Restriction or exception
Gift cards are governed by separate terms and cannot be combined with special offers
The companies may offer gift cards redeemable for an eligible Service Tier. A gift card cannot be used with or on top of a special offer unless that offer's terms say otherwise. Buying and redeeming Disney+, Hulu, ESPN subscription and general Disney gift cards are each governed by separate gift card terms linked from this section.
Supporting quotations
We may make available gift cards redeemable for an eligible Service Tier. Gift cards may not be used in conjunction with, or in addition to, any special offer unless the terms of the special offer expressly indicate otherwise.
The purchase and redemption of Disney+ gift cards are subject to the Disney+ Gift Card Terms and Conditions
The purchase and redemption of ESPN gift subscription cards are subject to the Terms and Conditions for ESPN Subscription Cards
Not stated here
The four gift card terms documents are linked but not supplied, so their conditions are not analyzed.
Charges & Financial Obligations · User right or choice
You can cancel anytime; it takes effect at the end of the term and remaining periods are still billed
You can cancel before the end of the current billing period, free trial or promotion. Cancellation normally takes effect at the end of the current subscription term, trial or promotion unless otherwise disclosed, and you will still be billed for any remaining billing periods in your subscription term. If you are on a free trial, promotional code or other credit, cancellation may take effect immediately.
Supporting quotations
YOU CAN CANCEL YOUR SUBSCRIPTION AT ANY TIME BEFORE THE END OF THE CURRENT BILLING PERIOD, FREE TRIAL OR PROMOTION.
CANCELLATION WILL TAKE EFFECT AT THE END OF THE CURRENT SUBSCRIPTION TERM, FREE TRIAL OR PROMOTION UNLESS OTHERWISE DISCLOSED; YOU WILL BE BILLED FOR ANY REMAINING BILLING PERIODS IN YOUR SUBSCRIPTION TERM.
IF YOU ARE SUBSCRIBED THROUGH A FREE TRIAL, PROMOTIONAL CODE OR OTHER CREDIT, CANCELLATION MAY BE EFFECTIVE IMMEDIATELY.
Qualifications & exceptions
A term with several billing periods keeps charging until the term ends even after you cancel.
To avoid the next term's charge you must cancel before 11:59 p.m. Eastern Time the day before the term ends.
Immediate cancellation during a trial or promotion can end access right away.
Charges & Financial Obligations · Restriction or exception
No refunds or credits for partly used periods, except where law requires or at the companies' discretion
Except where applicable law requires otherwise, the companies do not refund or credit partially used subscription terms or billing periods. They may give such refunds or credits case by case at their sole and absolute discretion.
Supporting quotations
EXCEPT AS REQUIRED BY APPLICABLE LAW, WE DO NOT REFUND OR CREDIT FOR PARTIALLY USED SUBSCRIPTION TERMS AND/OR BILLING PERIODS, ALTHOUGH WE MAY PROVIDE SUCH REFUNDS OR CREDITS ON A CASE-BY-CASE BASIS IN OUR SOLE AND ABSOLUTE DISCRETION.
However, if we terminate your account or suspend or discontinue your access to the Services due to your violation of this Agreement, then you will not be eligible for any such credit, refund, discount or other consideration.
Qualifications & exceptions
Section 4(h) separately allows a discretionary credit or refund if the companies suspend or discontinue your subscription, but not when that results from your violation of the Agreement.
Charges & Financial Obligations · Restriction or exception
Switching services mid-period can end access, and failed payments can forfeit account credits
If you switch your subscription from one service to another during a billing period, you may lose access to the original service. If your subscription is cancelled because charges to your payment method fail, or you move your billing to a third party, you may forfeit any credits on your account.
Supporting quotations
IF YOU MODIFY YOUR SUBSCRIPTION TO SWITCH FROM ONE SERVICE TO ANOTHER SERVICE DURING YOUR BILLING PERIOD, YOU MAY NOT HAVE CONTINUED ACCESS TO YOUR ORIGINAL SERVICE.
IF YOUR SUBSCRIPTION IS CANCELED DUE TO FAILED ATTEMPTS TO CHARGE YOUR PAYMENT METHOD, OR IF YOU SWITCH YOUR BILLING TO A THIRD-PARTY, YOU MAY FORFEIT ANY CREDITS ASSOCIATED WITH YOUR ACCOUNT.
Not stated here
Whether any prorated value is returned when switching services is not stated.
Charges & Financial Obligations · Company practice
Payment details stay on file and may be used across Disney with your consent and on restart
The companies keep your detailed payment information, such as card number and expiration date, on file. If you get separate bills for a Bundle they may consolidate them. If you have consented, they may store and let you use your payment information for purchases across the Services and across The Walt Disney Company. If you restart a subscription, they may charge the payment method on file.
Supporting quotations
We will keep your detailed payment information, such as credit card number and expiration date, on file.
In the event your account or subscriptions are configured so that you receive separate bills relating to a Bundle, we may consolidate such bills to reduce the number of separate charges you receive.
We may store and allow you to use your payment information for purchases across the Services and across The Walt Disney Company, if you have consented to such usage.
You also agree that we may charge your payment method on file if you decide to restart your subscription to any of the Services.
Qualifications & exceptions
Cross-Disney use of stored payment information depends on your consent.
Not stated here
How that consent is given or withdrawn is not described here.
Charges & Financial Obligations · Company practice
Updated card details, including CVV, may be obtained from your payment provider
You must keep payment details current in your account settings. When your details change or are about to expire, the companies may obtain updated details from your payment provider, including card number, expiration date and CVV or equivalent, so service can continue, and you authorize them to keep charging your card with the updated information.
Supporting quotations
You are responsible for keeping your payment details up-to-date by changing the details in your account settings.
Where your details change or are due to expire, we may obtain or receive from your payment provider updated payment details including your card number, expiration date and CVV (or equivalent).
You authorize us to continue to charge your card using the updated information.
Charges & Financial Obligations · Company practice
Failed payments can be retried or moved to another stored method, and unpaid amounts carry collection costs
If a charge to your primary payment method fails, the companies may retry it or, where you have consented, charge another stored payment method on your account. If a payment is not authorized, they may suspend or terminate your subscription. You remain responsible for unpaid amounts, including collection costs, bank overdraft fees, collection agency fees, reasonable attorneys' fees and arbitration or court costs.
Supporting quotations
In the event of a failed attempt to charge to your primary payment method (e.g. if your payment method has expired), we reserve the right to retry billing your payment method or, where you have consented, to use any other stored payment method associated with your account.
If a payment is not successfully authorized due to expiration, insufficient funds, or otherwise, we may suspend or terminate your subscription.
You will remain responsible for any amounts you fail to pay in connection with your subscription, including collection costs, bank overdraft fees, collection agency fees, reasonable attorneys’ fees, and arbitration or court costs.
Qualifications & exceptions
Charging a different stored method requires your consent.
Charges & Financial Obligations · Procedure
App store and other third-party subscriptions are billed and cancelled through that third party
A subscription obtained through a third party such as an app store is also subject to that party's terms. Your billing relationship is directly with the third party, which bills fees using the payment information you gave it, and you cancel by following its instructions.
Supporting quotations
If you obtain a subscription to the Services via a third party (e.g., an app store), that subscription is also subject to the third party’s terms
For subscriptions obtained via a third party, your billing relationship will be directly with the applicable third party. Any fees charged for your subscription to the Service(s) will be billed by the applicable third party using the payment information you have provided to such third party.
To cancel a subscription to the Service(s) obtained via a third party, please follow the cancellation instructions set out by the applicable third party.
Qualifications & exceptions
This Agreement's purchase, billing, cancellation/refund and payment terms yield only where they conflict with the third party's terms; the rest of the Agreement still applies.
Bundles with outside products such as wireless plans: this Agreement covers only the Services
The companies may offer the Services bundled with other subscriptions, including third-party products and services such as a wireless plan, with the bundle terms disclosed at registration. In such a bundle, this Agreement governs your use of the Services and the third parties' own terms govern their products and services.
Supporting quotations
We may offer a subscription to the Services bundled with other subscription services, including subscriptions to third-party products and services, e.g., a wireless plan.
If a subscription to the Services is offered as part of a bundle with other third-party products and services, this Agreement will govern your use of the Services and any third-party subscriptions, products, and services will be governed by the terms of use issued by those third parties.
Not stated here
The bundle terms disclosed at registration and the third parties' terms are not supplied.
Charges & Financial Obligations · Company practice
Disney+, ESPN and Hulu Bundles are U.S.-only discounts that can be changed or ended at any time
Eligible subscribers over 18 can buy certain combinations of two or more of Disney+, ESPN and Hulu (a "Bundle") at a discount compared with buying each plan separately. The companies call this a promotional offer that may be modified or terminated at any time. A Bundle may carry additional terms disclosed at purchase, and Bundles are available only in the United States.
Supporting quotations
We are pleased to offer eligible subscribers, who are over 18, access to certain combinations of two or more of the Disney+ Service, ESPN Service, and the Hulu Service you select
for a discounted price as compared to the retail price of each plan when purchased separately
This promotional offer may be modified or terminated at any time. Your subscription to a Bundle may be subject to certain terms and conditions disclosed to you at the time of purchase. Bundles are only available in the United States.
Qualifications & exceptions
Because the Bundle discount can be modified or ended at any time, the bundled price is not locked in.
Not stated here
Bundle-specific terms disclosed at purchase are not supplied.
Charges & Financial Obligations · Company practice
Pay-per-view and other one-time purchases are charged immediately
The companies may offer one-time purchases, such as pay-per-view events or content not included in your subscription. These are charged to your chosen payment method at the time of purchase.
Supporting quotations
We may also offer one-time purchases, including to pay-per-view events and certain Content not otherwise included within your subscription. You will be charged for these one-time purchases at the time of purchase to your chosen payment method.
Not stated here
Whether one-time purchases are refundable is not addressed specifically here.
Charges & Financial Obligations · Restriction or exception
Features, devices and the Services can be changed or discontinued without notice; any credit is discretionary
The companies may remove features, functionality, devices or platforms from the Services. They say they will do their best to tell you about such changes, usage rules and restrictions, but may make them at their sole discretion at any time without notice. You agree they are not liable for modifying, suspending or discontinuing the Services. If they suspend or discontinue your subscription, they may, at their sole discretion, give you a credit, refund, discount or other consideration, but not if they ended or suspended your access because you violated this Agreement.
Supporting quotations
There may be times when we have to remove certain features or functionality and/or devices or platforms from being able to access the Services.
We will do our best to let you know of any of these changes, usage rules and restrictions, but you acknowledge that we may do so in our sole discretion at any time without notice.
You also agree that we will not be liable to you for any modification, suspension or discontinuance of the Services, although if you are a subscriber and we suspend or discontinue your subscription to the Services, we may, in our sole discretion, provide you with a credit, refund, discount or other form of consideration.
However, if we terminate your account or suspend or discontinue your access to the Services due to your violation of this Agreement, then you will not be eligible for any such credit, refund, discount or other consideration.
Qualifications & exceptions
Any credit or refund after a discontinuance is optional for the companies.
No credit is available when the suspension or termination is due to your violation.
Charges & Financial Obligations · Restriction or exception
Your mobile carrier's data and roaming fees apply, and carriers may block or restrict the Services
When you use the Services over a mobile network, your network or roaming provider's messaging, data and other fees apply. Your network provider may prohibit or restrict downloading, installing or using the Services, and the Services may not work with your provider or device.
Supporting quotations
When you access the Services through a mobile network, your network or roaming provider’s messaging, data and other rates and fees will apply. Downloading, installing or using the Services may be prohibited or restricted by your network provider and the Services may not work with your network provider or device.
Charges & Financial Obligations · Restriction or exception
If you start arbitration you pay the nonrefundable filing fee; if the companies start it, they pay everything
If the companies start an arbitration against you, they pay all arbitration costs, including the whole filing fee. If you start it, you pay the nonrefundable initial filing fee and other applicable fees required by ADR Services or NAM, whose fee schedules are linked. If the arbitrator finds a claim or the relief sought violates the standards of Federal Rule of Civil Procedure 11, the arbitrator may, to the extent the law permits, award sanctions as that rule allows.
Supporting quotations
If we initiate an arbitration against you, we will pay all costs associated with the arbitration, including the entire filing fee. If you are the party initiating an arbitration, you will be responsible for the nonrefundable initial filing fee and other applicable fees, as required by ADR Services or NAM.
If the arbitrator finds that either the substance of a claim or the relief sought violate the representation requirements of Federal Rule of Civil Procedure 11, to the extent permitted by law, the arbitrator shall have the same power to award sanctions consistent with that rule.
Qualifications & exceptions
Fee amounts depend on the forum's schedules, which are not supplied.
Rule 11 is cited by name only; its text is not supplied.
Not stated here
The actual filing fee amounts are not stated.
Charges & Financial Obligations · Procedure
Rejecting a settlement offer and doing no better at hearing makes you pay the other side's costs
At least ten calendar days before an arbitration hearing, either side may serve a written offer of judgment on specified terms. If accepted, the arbitrator enters judgment on it. If not accepted before the hearing or within thirty calendar days, whichever comes first, it is withdrawn and cannot be used as evidence. If the receiving party rejects an offer and then fails to obtain a more favorable award, that party cannot recover its own costs after the offer and must pay the offering party's costs from the time of the offer, including all fees paid to the arbitral forum.
Supporting quotations
At least ten (10) calendar days before the date set for an arbitration hearing with respect to a Dispute, you or we may serve a written offer of judgment on the other party to allow judgment on specified terms.
If the offer is not accepted prior to the arbitration hearing or within thirty (30) calendar days after it is made, whichever is first, it shall be deemed withdrawn and cannot be given as evidence in the arbitration.
If an offer made by one party is not accepted by the other party, and the other party fails to obtain a more favorable award, the other party shall not recover their post-offer costs and shall pay the offering party’s costs (including all fees paid to the arbitral forum) from the time of the offer.
Qualifications & exceptions
The rule applies to both sides, but the cost shift can include forum fees that may be significant for an individual.
Not stated here
Whether "costs" includes attorneys' fees is not stated.