Account & Service Control · Restriction or exception
Patients must not use the copyright agent for technical support
The notice tells patients not to contact ECW's designated agent for technical support issues, and instead to contact their applicable healthcare provider or ECW(help). It warns that technical support requests sent to the designee may not be responded to or even received by eCW, so a patient who routes a support request to the copyright agent has no stated assurance that it will reach eCW.
Supporting quotations
If you are a patient, please do not contact ECW's designated agent for technical support issues; contact your applicable healthcare provider or ECW(help).
Any such technical support requests sent to the above designee may not be responded to or even received by ECW.
Qualifications & exceptions
The restriction is addressed to patients
The stated alternatives are the patient's healthcare provider or ECW(help)
Not stated here
The source does not describe what ECW(help) is or how it is reached
Account & Service Control · Restriction or exception
Registration information must be true and eCW may verify it and terminate access
To access, use or download the Services a user may be required to give eCW information about themselves or about the person or entity on whose behalf they act, which may include name, email address and telephone number. By submitting it, the user represents and warrants that the information is true and correct and authorizes eCW to use any method it chooses to verify truth and accuracy to the extent needed to protect eCW's rights or other users. eCW may terminate access if the user fails to provide truthful and accurate information. The verification authorization is purpose-limited to protecting eCW's rights or other users, but the method is left entirely to eCW, and the text does not describe notice, appeal or correction procedures.
Supporting quotations
To access, use, or download the Services, you may be required to provide eCW with information about yourself (or the person or entity on whose behalf you are accessing, using, or downloading the Services).
This information may include your name, email address, and telephone number.
By submitting such information to eCW, you hereby represent and warrant that any and all such information that you provide to eCW is true and correct, and you authorize eCW to use any method it chooses to verify the truth and accuracy of the information to the extent eCW needs to do so to protect its rights or other users of the Services.
eCW may terminate your access to the Services if you fail to provide truthful and accurate information.
Qualifications & exceptions
Providing information is triggered when access, use or download requires it, not in every case
The information may concern the user or the person or entity on whose behalf the user acts
The verification authorization is limited to the extent eCW needs it to protect its rights or other users
Termination is a possible consequence of failing to provide truthful and accurate information
Not stated here
The source does not state how verification is performed, how long the information is kept, or whether a user can correct it
Account & Service Control · Company practice
Portals need account credentials, and some functions are less protected
Some Services functionality, such as the Portals, requires a user account with a username, password and/or PIN (Account Credentials) to access securely. Functionality reachable without Account Credentials is said not to be subject to the same security and protections as functions accessed with them. A registered account holder may be permitted to link certain Services with Affiliate Services and Third-Party Services using the same credentials, with linking a Services user account to a Medicare user account given as an example. The permission to link is permissive (may be permitted), and the passage does not identify which third parties, what data moves on linking, or how a link can be revoked.
Supporting quotations
Some functionality of the Services (e.g., the Portals) requires you to have a user account associated with a username, password and/or PIN ("Account Credentials") to securely access the functionality.
Other functionality of the Services that may be accessed without Account Credentials is not subject to the same security and protections as the functions accessed using Account Credentials.
If you are a registered account holder, you may be permitted to link certain of the Services with Affiliate Services and Third-Party Services using your Account Credentials.
For example, you may be permitted to use your Account Credentials to link your Services user account with a Medicare user account.
Qualifications & exceptions
The credential requirement applies to the functionality that requires an account, such as the Portals, not to all Services
Functions reachable without credentials are described as less secure, with no further protection promised
Account linking is optional and subject to being permitted
Not stated here
The source does not name the Affiliate or Third-Party Services available for linking, the data exchanged, or how to unlink
The passage does not specify credential-strength, multi-factor or session-security requirements
Account & Service Control · Restriction or exception
One account per Service, with no alter egos or spoofed access
A user must not register for more than one account for any Service, including each website and application that may be available, must not use alter-egos or other disguised identities when accessing, using or downloading the Services, and eCW prohibits all forms of indirect and spoofed access. The rule limits duplicate and disguised accounts; it does not explain how duplicate accounts are detected or what happens to an existing second account.
Supporting quotations
You shall not register for more than one account for any Service, including each website and application which may be available.
You shall not utilize alter-egos or other disguised identities when accessing, using, or downloading the Services.
We prohibit all forms of indirect and "spoofed" access.
Qualifications & exceptions
The one-account limit applies per Service, including each website and application
The identity restriction covers alter-egos and disguised identities
Indirect and spoofed access are prohibited in all forms
Not stated here
The source does not describe detection, notice or consequences for a duplicate or disguised account beyond the general enforcement provisions
Account & Service Control · Procedure
Parents or guardians may request a minor's account with provider involvement
Parents or legal guardians of a minor may request registration of and access to an account for the minor in consultation with the minor's healthcare provider, after giving written consent to that provider. The minor's healthcare provider decides at its discretion whether to provide the access. The route therefore depends on two steps outside eCW's hands: provider consultation and provider acceptance, and the text does not describe how a request is made to eCW or how proxy access is scoped or ended.
Supporting quotations
Parents or legal guardians of a minor may request registration of and access to an account for the minor in consultation with the minor's healthcare provider after providing written consent to the minor's healthcare provider.
The minor's healthcare provider provides such access at its discretion.
5.1.1. Proxy Accounts
Qualifications & exceptions
Available to parents or legal guardians of a minor
Requires consultation with the minor's healthcare provider and written consent given to that provider
Access is provided at the healthcare provider's discretion
Not stated here
The source does not describe the request channel, verification of guardianship, scope of proxy access, or termination of proxy access
Account & Service Control · Restriction or exception
Misrepresenting identity, affiliation or using another user's account is prohibited
The user shall not misrepresent their identity, provide false information, impersonate another person or entity, misrepresent an affiliation with a person or entity including eCW, create or use a false identity, or attempt to use another user's account. The list separates misstatements about the user from impersonation and from use of an account belonging to someone else.
Supporting quotations
(v) misrepresent your identity, provide false information, impersonate another person or entity, misrepresent your affiliation with a person or entity, including, without limitation, eCW, create or use a false identity, or attempt to use another user's account;
Qualifications & exceptions
Covers false information as well as impersonation
Expressly includes misrepresenting affiliation with eCW
Includes creating or using a false identity and attempting to use another user's account
Using another user's account is framed as an attempt
Not stated here
The source does not describe identity verification or a procedure to correct account information
Account & Service Control · Restriction or exception
Users warrant their access information is complete, truthful and accurate
The user represents, warrants and covenants that they have provided complete, truthful and accurate information about themselves for purposes of accessing, using and downloading the Services. The warranty is about information supplied for access purposes, and it does not state whether the user must update it if it changes.
Supporting quotations
(v) you have provided complete, truthful, and accurate information about yourself for purposes of accessing, using and downloading the Services;
Qualifications & exceptions
Limited to information about the user provided for accessing, using and downloading the Services
The standard is complete, truthful and accurate
Not stated here
The source does not describe an obligation to update information when it changes
Account & Service Control · Restriction or exception
No warranty that user access information or user postings are accurate
The eCW Representatives make no representation or warranty that the information users provide to gain access and permission to use the Services or any Affiliated Services, or other information posted by users, is accurate or error free. The item covers both the access credentials or registration information and user postings.
Supporting quotations
4) THE eCW REPRESENTATIVES MAKE NO REPRESENTATION OR WARRANTY THAT THE INFORMATION PROVIDED BY USERS TO GAIN ACCESS AND PERMISSION TO USE THE SERVICES, ANY AFFILIATED SERVICES, OR OTHER INFORMATION POSTED BY USERS IS ACCURATE OR ERROR FREE; AND
Qualifications & exceptions
Covers information users provide to gain access and permission
Also covers other information posted by users
Not stated here
The source does not describe any verification eCW performs on access information
Account & Service Control · Company practice
eCW may terminate access without prior notice on its own determination of a violation
The user agrees that eCW may, in its sole discretion and without prior notice, terminate the user's access to the Services and any related websites or applications if eCW determines in its sole discretion that the user has violated the Terms. Both the decision to terminate and the underlying determination of violation are committed to eCW's sole discretion, and neither notice nor a cure opportunity is required by this sentence.
Supporting quotations
14. Violation of These Terms of Use
You agree that eCW may, in its sole discretion and without prior notice, terminate your access to the Services and/or any related websites or applications if eCW determines in its sole discretion that you have violated these Terms.
Qualifications & exceptions
Termination covers access to the Services and related websites or applications
No prior notice is required
eCW determines both the violation and the termination in its sole discretion
Not stated here
The source does not describe an appeal, cure period or notice after termination
Account & Service Control · User right or choice
The Terms run while the user uses the Services, and the user may stop at any time
The Terms remain in full force and effect as long as the user continues to access, use or download the Services. The user may terminate use of the Services at any time by discontinuing use. A patient who wishes to disable a patient portal account is directed to contact the doctor's office rather than to a self-service setting.
Supporting quotations
16. Modification or Termination of the Services
These Terms will remain in full force and effect as long as you continue to access, use, or download the Services. You may terminate your use of the Services at any time by discontinuing use. If you are a patient and wish to disable your patient portal account, please contact your doctors office.
Qualifications & exceptions
Duration is tied to continued access, use or download of the Services
The user terminates by discontinuing use
Disabling a patient portal account requires contacting the doctor's office
Not stated here
The source does not state whether discontinuing use affects data already stored in a patient portal account
Account & Service Control · Company practice
eCW may change, suspend or discontinue any aspect of the Services without notice or liability
eCW reserves the right, in its sole discretion and without liability, to change, discontinue, improve, modify or suspend any aspect of the Services or the Affiliated Services, either temporarily or permanently, at any time and for any reason, without prior notice. Notification of such changes may be provided by updating the Terms or through other means such as email, so notice is optional rather than guaranteed.
Supporting quotations
eCW reserves the right, at its sole discretion and without liability, to change, discontinue, improve, modify, or suspend any aspect of the Services and/or Affiliated Services, either temporarily or permanently, at any time and for any reason, without prior notice. Notification of such changes may be provided by updating these Terms or through other means (e.g., email).
Qualifications & exceptions
Covers any aspect of the Services and Affiliated Services, temporarily or permanently
May occur at any time and for any reason
No prior notice is required
Notification may be given by updating the Terms or through other means such as email
Not stated here
The source does not describe any transition period or data-export option when a Service is discontinued