eClinicalWorks Terms of Use Agreement

eClinicalWorks · agreement dated April 3, 2026 · Official agreement

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2 of 101 cards in Retention & Deletion

Retention & Deletion · Company practice

eCW may preserve user communications with it

The user acknowledges and agrees that eCW may preserve any communication the user has with eCW through the Services or the Affiliated Services, or through any service offered on or through them. The preservation statement is permissive rather than mandatory, and the same sentence goes on to permit disclosure of those communications on the grounds in the disclosure claim.

Supporting quotations

You acknowledge and agree that eCW may preserve any communication by you with eCW through the Services and/or the Affiliated Services or any service offered on or through the Services and/or the Affiliated Services, and may disclose such communications when required by Applicable Laws or if eCW deems that such preservation or disclosure is reasonably necessary to:

Qualifications & exceptions

  • Covers communications by the user with eCW through the Services and Affiliated Services
  • Preservation is stated as may, not as a fixed retention period
  • Disclosure of preserved communications is permitted on the stated grounds

Not stated here

  • The source does not state how long preserved communications are kept

Retention & Deletion · Company practice

On termination all rights cease, use must stop, and eCW need not retain account records or data

Upon termination of the Terms, all rights granted to the user cease immediately, and the user must comply with any termination or other notice, including ceasing all use of the Services. eCW is under no obligation to retain any records of the user's Healow/Sunoh account or any data or information the user may have used, disclosed, processed, retrieved, transmitted or viewed through the Services. The passage states no export or retrieval period before records are discarded.

Supporting quotations

Upon termination of these Terms, all rights granted to you will cease immediately. You must comply with any termination or other notice, including ceasing all use of the Services. eCW is under no obligation to retain any records of your Healow/Sunoh account or any data or information you may have used, disclosed, processed, retrieved, transmitted, or viewed through the Services.

Qualifications & exceptions

  • All rights granted to the user cease immediately on termination
  • The user must comply with termination or other notices and cease all use
  • The no-retention statement covers Healow/Sunoh account records and data used, disclosed, processed, retrieved, transmitted or viewed through the Services
  • No retention period or export window is stated

Not stated here

  • The source does not state whether records may still be kept for legal or clinical-record requirements outside the Terms