Return Policy

Returning a product?

Contact us at support@eightsleep.com or 888-699-4015 with your order number and our Sleep Pros will be happy to assist you with the next steps.

• Return assistance and policy questions go to support Charges & Financial Obligations

Contact us+1 (888) 699-4015

• Return assistance and policy questions go to support Charges & Financial Obligations

How to Initiate a Return

To begin the return process:

• Contact our support team at support@eightsleep.com within 30 calendar days of your delivery date.
• • Request a return within 30 calendar days of delivery Charges & Financial Obligations
  • Support supplies instructions and a prepaid return label Charges & Financial Obligations
  • The carrier’s official delivery scan controls deadline disputes Charges & Financial Obligations
  • Bundled Pod components may be returned separately Charges & Financial Obligations
  • Return assistance and policy questions go to support Charges & Financial Obligations
  • The page advertises a 30-night trial and full refund Charges & Financial Obligations
  • The page advertises free shipping and no-cost returns Charges & Financial Obligations
• Provide your order number and reason for return.
• • Request a return within 30 calendar days of delivery Charges & Financial Obligations
  • Return assistance and policy questions go to support Charges & Financial Obligations
• Our team will provide return shipping instructions and a prepaid return label.
• • Support supplies instructions and a prepaid return label Charges & Financial Obligations

Note: The delivery date used to calculate the return window is based on the delivery confirmation provided by the carrier (e.g., FedEx, UPS, DHL). In cases of dispute, the carrier's official delivery scan will be considered the authoritative source.

• Request a return within 30 calendar days of delivery Charges & Financial Obligations
• The carrier’s official delivery scan controls deadline disputes Charges & Financial Obligations
• Bundled Pod components may be returned separately Charges & Financial Obligations
• The page advertises a 30-night trial and full refund Charges & Financial Obligations

Partial Returns for Pod models

• Bundled Pod components may be returned separately Charges & Financial Obligations

Customers who purchase multiple items together, such as a Pod 6 or Pod 6 Solo bought with the Base or the Blanket, may return individual components separately within the 30-day window. Each component must meet return requirements.

• Bundled Pod components may be returned separately Charges & Financial Obligations

Refund Timing and Method

Once approved, refunds are typically processed within 5-10 business days, though timelines may vary depending on your financial institution.

• Approved refunds usually take 5–10 business days to process Charges & Financial Obligations

Additional Terms

• Returns requested after the 30-day calendar window will not be accepted.
• • Request a return within 30 calendar days of delivery Charges & Financial Obligations
  • The page advertises a 30-night trial and full refund Charges & Financial Obligations
• Delivery to a freight forwarder or rerouting to an unsupported country voids the return eligibility.
• • Request a return within 30 calendar days of delivery Charges & Financial Obligations
  • Support supplies instructions and a prepaid return label Charges & Financial Obligations
  • Bundled Pod components may be returned separately Charges & Financial Obligations
  • Freight forwarding or rerouting can void return eligibility Charges & Financial Obligations
  • The page advertises a 30-night trial and full refund Charges & Financial Obligations
  • The page advertises free shipping and no-cost returns Charges & Financial Obligations
  • Shipping destinations include specific regional exclusions Charges & Financial Obligations
• This return policy does not affect statutory rights that may apply based on your jurisdiction.
• • Request a return within 30 calendar days of delivery Charges & Financial Obligations
  • Support supplies instructions and a prepaid return label Charges & Financial Obligations
  • Bundled Pod components may be returned separately Charges & Financial Obligations
  • Freight forwarding or rerouting can void return eligibility Charges & Financial Obligations
  • Applicable statutory rights are preserved Legal Rights & Agreement Rules
  • The page advertises a 30-night trial and full refund Charges & Financial Obligations
  • The page advertises free shipping and no-cost returns Charges & Financial Obligations

Contact Us

You can email us with any questions or comments at: support@eightsleep.com

• Return assistance and policy questions go to support Charges & Financial Obligations

Privacy Officer:

Eight Sleep, Inc. 915 Broadway New York, NY 10010

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• The page advertises a 30-night trial and full refund Charges & Financial Obligations

Enjoy the Pod at home, and return it for a full refund if you don’t love it

• The page advertises a 30-night trial and full refund Charges & Financial Obligations

Free shipping & returns

• The page advertises free shipping and no-cost returns Charges & Financial Obligations

Free shipping in 35+ countries with no-cost, hassle-free returns

• The page advertises free shipping and no-cost returns Charges & Financial Obligations

Financing available

• The page advertises 36-month financing with Affirm Charges & Financial Obligations

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• The page advertises 36-month financing with Affirm Charges & Financial Obligations

We currently ship to the following regions: Australia, Bahrain, Canada, European Union (excluding Cyprus, Greece and Malta), Kuwait, Mexico, Qatar, Saudi Arabia, Switzerland, Singapore, United Kingdom, United Arab Emirates and United States (excluding Alaska, Hawaii, Puerto Rico and other US territories).

• The page advertises free shipping and no-cost returns Charges & Financial Obligations
• Shipping destinations include specific regional exclusions Charges & Financial Obligations