Eight Sleep Trade-In Terms & Conditions (U.S.)

• U.S. trade-in terms take effect November 3, 2025 Legal Rights & Agreement Rules

Updated: Oct 13, 2025

• U.S. trade-in terms take effect November 3, 2025 Legal Rights & Agreement Rules

Effective Date: November 3, 2025

• U.S. trade-in terms take effect November 3, 2025 Legal Rights & Agreement Rules

These Trade-In Terms & Conditions ("Terms") govern your participation in the Eight Sleep Trade-In Program ("Program"), operated by Eight Sleep, Inc. ("Eight Sleep," "we," "our," or "us").

• U.S. trade-in terms take effect November 3, 2025 Legal Rights & Agreement Rules

By submitting your product for trade-in through the Program, you agree to these Terms. If you do not agree, you may not participate.

• Submitting your item accepts the terms and final valuation Legal Rights & Agreement Rules
• U.S. trade-in terms take effect November 3, 2025 Legal Rights & Agreement Rules

Please note that your participation in the Program is also governed by the agreements listed and linked below, as well as all other applicable terms, conditions, limitations, and requirements on the EightSleep.com website.

• Participation also depends on other website terms Legal Rights & Agreement Rules
• The agreement replaces prior program understandings Legal Rights & Agreement Rules

www.eightsleep.com/privacy-policy

• Participation also depends on other website terms Legal Rights & Agreement Rules
• The agreement replaces prior program understandings Legal Rights & Agreement Rules

1. Eligibility

• Minimum Age Requirement To participate in the Program, you must be at least eighteen (18) years old or the legal age of majority in your jurisdiction, whichever is greater. By submitting a device, you represent and warrant that you meet this requirement.
• • You must be at least 18 or the higher local age of majority Account & Service Control
• Legal Ownership and Authorization By participating in the Program, you represent and warrant that:
• • You must own the device or have authority from its owner Legal Rights & Agreement Rules
• You are the sole legal owner of the device being submitted; or
• • You must own the device or have authority from its owner Legal Rights & Agreement Rules
  • Only personal consumer trade-ins are allowed Account & Service Control
• You have full legal authority to act on behalf of the owner to transfer the device and all associated rights to Eight Sleep.
• • You must own the device or have authority from its owner Legal Rights & Agreement Rules
  • Only personal consumer trade-ins are allowed Account & Service Control
• No Encumbrances You further represent and warrant that the device is not:
• • The device must be free of financial and ownership claims Legal Rights & Agreement Rules
• Subject to any existing liens, leases, financing agreements, or loan obligations;
• • The device must be free of financial and ownership claims Legal Rights & Agreement Rules
• Encumbered by any third-party ownership claims or disputes.
• • The device must be free of financial and ownership claims Legal Rights & Agreement Rules
• You agree to indemnify and hold harmless Eight Sleep, subsidiaries, affiliates, officers, directors, dealers, agents, and employees from any claims, liabilities, or losses, including reasonable attorneys' fees, arising from false or misleading representations regarding ownership or legal authority, or your violation of any law or the rights of any third party.
• • You cover specified losses from false representations or violations Legal Rights & Agreement Rules
  • You warrant lawful origin and authority to transfer Legal Rights & Agreement Rules
• Consumer-Only Program This Program is intended solely for individual consumers for personal use. Businesses, commercial resellers, and bulk submissions are strictly prohibited and will be rejected. Eight Sleep reserves the right to refuse participation or void any trade-in suspected to be submitted on behalf of a business or third party. Participation is limited to two (2) tradein submissions per customer per calendar month. Submissions in excess of this cap may be rejected, returned at your expense, or processed without credit at our discretion.
• • Trade-in items generally will not be returned Charges & Financial Obligations
  • You must own the device or have authority from its owner Legal Rights & Agreement Rules
  • Only personal consumer trade-ins are allowed Account & Service Control
  • You may submit two trade-ins per calendar month Charges & Financial Obligations

2. Eligible Devices & Condition Requirements

• Eligible Devices Only specific devices listed as eligible on www.eightsleep.com/trade-in qualify for participation in the trade-in program. Devices not listed are not eligible for trade-in consideration, regardless of condition or functionality. Trade-ins toward a single Pod 6 Solo are currently not available. Trade-ins are only eligible for upgrades towards a standard Pod or a Pod 6 Solo AND a Pod 6 Secondary Cover.
• • Only listed devices and specified Pod upgrades qualify Charges & Financial Obligations
• Condition Requirements To be eligible for credit, the Eight Sleep Pod or other listed device must meet minimum condition standards and pass an evaluation conducted by Eight Sleep. Evaluation criteria may include, but are not limited to:
• • Credit depends on condition and Eight Sleep’s evaluation Charges & Financial Obligations
• Physical condition
• • Credit depends on condition and Eight Sleep’s evaluation Charges & Financial Obligations
• Functional performance
• • Credit depends on condition and Eight Sleep’s evaluation Charges & Financial Obligations
• Completeness of components
• • Credit depends on condition and Eight Sleep’s evaluation Charges & Financial Obligations
• Evidence of damage, misuse, or unauthorized modifications
• • Credit depends on condition and Eight Sleep’s evaluation Charges & Financial Obligations
• Right to Accept or Reject Eight Sleep in its sole discretion reserves the right to determine whether a device meets the eligibility and condition requirements. Devices that do not meet these standards may be, in Eight Sleep's sole discretion:
• • A device that fails the standards may earn no credit or be discarded Charges & Financial Obligations
• Rejected with no credit issued
• • A device that fails the standards may earn no credit or be discarded Charges & Financial Obligations
• Accepted for partial credit, or
• • A device that fails the standards may earn no credit or be discarded Charges & Financial Obligations
• Recycled or discarded without notice
• • A device that fails the standards may earn no credit or be discarded Charges & Financial Obligations
• Final Determination All determinations regarding device eligibility, condition, and trade-in value are made at the sole discretion of Eight Sleep and are final and binding. We are under no obligation to return, repair, or compensate for any device deemed ineligible or unacceptable under this Program.
• • The quoted value can change after inspection Charges & Financial Obligations
  • A device that fails the standards may earn no credit or be discarded Charges & Financial Obligations

3. Trade-In Quote & Inspection

• Estimated Trade-In Value The initial trade-in value provided is a non-binding estimate based solely on the information you submit regarding your item. This estimate is not a guarantee of final value or eligibility.
• • The quoted value can change after inspection Charges & Financial Obligations
• Inspection and Final Valuation Once we receive your item, it will be inspected to assess its actual condition. Based on Eight Sleep's assessment, we reserve the right to adjust the trade-in value accordingly. The final trade-in value may be lower than the initial estimate if the condition does not match what was declared.
• • The quoted value can change after inspection Charges & Financial Obligations
• Sole Discretion of Valuation Eight Sleep is the sole and final arbiter of the condition and value of all items received. Our determination of fair market value, based on the actual condition of the item, is final and non-negotiable.
• • The quoted value can change after inspection Charges & Financial Obligations
• Partial Credit for Discrepant Items If the item received does not correspond to the declared condition, or has undisclosed damage or defects, we may issue only partial credit. The amount of partial credit will be determined at our sole discretion based on the actual condition of the item.
• • The quoted value can change after inspection Charges & Financial Obligations
• Title and Risk of Loss. You represent that you own the item and have the right to transfer it. Title and risk of loss pass to Eight Sleep upon our acceptance of the item for processing following inspection. Prior to acceptance, you bear the risk of loss in transit.
• • Ownership and transit risk transfer upon acceptance after inspection Legal Rights & Agreement Rules
  • A prepaid label does not insure your trade-in Legal Rights & Agreement Rules
  • Purchased physical items transfer risk when given to the carrier Legal Rights & Agreement Rules
• Non-Return Policy We do not return items submitted for trade-in under any circumstances. If an item is deemed ineligible, counterfeit, significantly damaged, or otherwise non-functional, it may be recycled or discarded without notice and without issuing any trade-in credit. By submitting your item, you acknowledge and accept this risk.
• • Trade-in items generally will not be returned Charges & Financial Obligations
  • You may submit two trade-ins per calendar month Charges & Financial Obligations
• Customer Responsibility You are solely responsible for accurately describing your item and ensuring it matches the information submitted during the trade-in process. Any discrepancies may result in a reduced or forfeited trade-in value.
• • An inaccurate description can reduce or eliminate your credit Charges & Financial Obligations
• No Transfer Trade-in credit is non-transferable, and may be subject to additional terms of use at redemption.
• • Credit cannot be transferred and may carry redemption terms Charges & Financial Obligations
• Acceptance of Terms By submitting your item for trade-in, you agree to these terms and conditions and accept our final evaluation and valuation of the product.
• • Submitting your item accepts the terms and final valuation Legal Rights & Agreement Rules
  • U.S. trade-in terms take effect November 3, 2025 Legal Rights & Agreement Rules

4. Device Ownership & Data Responsibility

• Transfer of Ownership By submitting your device for trade-in, you irrevocably agree to transfer full ownership and all associated rights, title, and interest in the device to Eight Sleep upon our final acceptance of the item. This transfer is final and non-reversible once your device has been accepted and processed.
• • Ownership and transit risk transfer upon acceptance after inspection Legal Rights & Agreement Rules
  • After transfer, Eight Sleep disclaims device warranties and liability Legal Rights & Agreement Rules
• Data Security Warning You understand and accept that failure to properly remove personal data or unlink connected services before trade-in may pose a risk to your privacy or account security. Eight Sleep strongly recommends performing a factory reset and verifying the device is no longer connected to any personal accounts before shipment.
• • Remove personal data and unlink accounts before shipping Security & Safeguards

5. Trade-In Value & Payment

• Form of Credit Following receipt and inspection of the trade-in product, the approved trade-in value will be applied as a partial refund to the original invoice of your new Pod (Cover and Hub) purchased through www.eightsleep.com, unless otherwise specified in writing by Eight Sleep. The refund will be processed back to the original method of payment used for the purchase.
• • Approved value normally refunds the original new-Pod payment Charges & Financial Obligations

6. Program Limits & Frequency

• Quote Validity Period Trade-in quotes are valid for thirty (30) calendar days from delivery date of the new Pod.
• • Your device must arrive within the quote’s 30-day period Charges & Financial Obligations
• If your device is not received within this timeframe, the quote may automatically expire, and a new evaluation may be required.
• • Your device must arrive within the quote’s 30-day period Charges & Financial Obligations
• Expired quotes are not guaranteed to be reissued at the same value or under the same terms.
• • Your device must arrive within the quote’s 30-day period Charges & Financial Obligations
• Program Suspension or Termination Eight Sleep reserves the right to modify, suspend, or terminate the Program at any time, in whole or in part, and without prior notice. This includes changes to:
• • Eight Sleep may change, suspend or end the program without notice Account & Service Control
• Eligible products
• • Eight Sleep may change, suspend or end the program without notice Account & Service Control
• Valuation methods
• • Eight Sleep may change, suspend or end the program without notice Account & Service Control
• Credit issuance procedures
• • Eight Sleep may change, suspend or end the program without notice Account & Service Control
• Participation limits or eligibility criteria
• • Eight Sleep may change, suspend or end the program without notice Account & Service Control

Submission of a trade-in does not guarantee acceptance under revised or discontinued Program terms.

• Eight Sleep may change, suspend or end the program without notice Account & Service Control

7. Limitation of Liability

• Shipping Responsibility Unless explicitly stated otherwise in writing by Eight Sleep, Eight Sleep is not responsible for any loss, theft, or damage to the trade-in device that occurs during shipping to or from Eight Sleep
• • Ownership and transit risk transfer upon acceptance after inspection Legal Rights & Agreement Rules
  • A prepaid label does not insure your trade-in Legal Rights & Agreement Rules
• You are solely responsible for properly packaging the item to prevent damage during transit.
• • A prepaid label does not insure your trade-in Legal Rights & Agreement Rules
• You may be provided with a prepaid shipping label; however, this does not imply liability or insurance coverage by Eight Sleep for items lost or damaged in transit.
• • A prepaid label does not insure your trade-in Legal Rights & Agreement Rules
• All purchases of physical items from Eight Sleep are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
• • Purchased physical items transfer risk when given to the carrier Legal Rights & Agreement Rules
• Disclaimers of Warranty and Liability To the maximum extent permitted by applicable law, once ownership of the device has transferred to Eight Sleep:
• • After transfer, Eight Sleep disclaims device warranties and liability Legal Rights & Agreement Rules
• All warranties, express or implied, are disclaimed, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
• • After transfer, Eight Sleep disclaims device warranties and liability Legal Rights & Agreement Rules
• Eight Sleep disclaims any and all liability for the device, its contents, and its subsequent handling, use, or disposal.
• • After transfer, Eight Sleep disclaims device warranties and liability Legal Rights & Agreement Rules
• Limitation of Liability IN NO EVENT SHALL EIGHT SLEEP NOR ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, DEALERS, AGENTS, AND EMPLOYEES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE PROGRAM, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF USE, OR LOSS OF VALUE OF THE DEVICE. WITHOUT LIMITING THE DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY TERMS IN THE EIGHT SLEEP SALES TERMS AND CONDITIONS, OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE TRADE-IN VALUE OF YOUR SUBMISSION. THIS LIMITATION OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF ANY TRADE-IN SUBMISSION.
• • Certain damages are excluded and total liability is capped at trade-in value Legal Rights & Agreement Rules

8. Legal Compliance

• Representation of Lawful Ownership By participating in the Program, you represent and warrant that the device you are submitting:
• • You warrant lawful origin and authority to transfer Legal Rights & Agreement Rules
• Is not counterfeit, stolen, or obtained through fraud or other unlawful means; and including through unauthorized resellers or secondary sellers
• • You warrant lawful origin and authority to transfer Legal Rights & Agreement Rules
• Is lawfully owned by you or you are fully authorized to transfer ownership on behalf of the lawful owner.
• • You warrant lawful origin and authority to transfer Legal Rights & Agreement Rules
• Liability Eight Sleep will not be liable or responsible for any failure to perform, or any delay in the performance of, any of its obligations under these Terms that is caused by events outside its reasonable control or due to its compliance with any applicable laws or regulations.
• • Outside events or legal compliance may excuse nonperformance Legal Rights & Agreement Rules
• Cooperation with Law Enforcement Eight Sleep reserves the right to report any suspected illegal activity related to the Program to appropriate authorities.
• • Eight Sleep may report suspected illegal activity Sharing & Disclosure

You understand that submitting a device in violation of this representation may result in refusal of trade-in, forfeiture of credit, and possible legal action.

• You warrant lawful origin and authority to transfer Legal Rights & Agreement Rules

• Information, including device serial numbers, user details, or transaction history, may be disclosed to law enforcement agencies if required to do so by law, regulation, legal process, or valid governmental request.
• • Information may go to law enforcement when legally required Sharing & Disclosure
• Governing Law These Terms and any disputes arising from or relating to the trade-in program shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of laws principles.
• • New York law governs the terms and trade-in disputes Legal Rights & Agreement Rules
• Entire Agreement This Agreement represents the parties' entire agreement in relation to the Program and supersedes all prior representations, communications, agreements, statements and understandings, whether oral or in writing.
• • The agreement replaces prior program understandings Legal Rights & Agreement Rules

9. Modifications

Eight Sleep reserves the right to modify, update, or amend these Terms and Conditions at any time, without prior notice.

• Continued participation accepts posted updates Legal Rights & Agreement Rules

The most current version of the Terms will be posted and accessible at: www.eightsleep.com/tradein-terms.

• Continued participation accepts posted updates Legal Rights & Agreement Rules

By continuing to participate in the Program after any such changes are posted, you agree to be bound by the updated Terms.

• Continued participation accepts posted updates Legal Rights & Agreement Rules