Legal Rights & Agreement Rules · Company commitment
Pod coverage is limited and tied to membership
The overview offers two years of coverage for manufacturing defects during normal home, noncommercial use, with repair or replacement subject to the detailed terms. The detailed rules require an active membership, restrict purchase eligibility, and allow shipping and handling charges unless law forbids them; the overview’s “at no cost” wording should be read with those limits.
Supporting quotations
All Pods include a standard 2-year limited warranty covering manufacturing defects under normal in-home, non-commercial use. If a defect occurs within the warranty period, Eight Sleep will repair or replace your Pod at no cost to you, subject to the warranty terms below.
Applies only to Pods purchased directly from www.eightsleep.com. Products purchased through unauthorized resellers, third-party marketplaces, or secondhand are not covered.
Requires an active Eight Sleep membership during the applicable coverage period for both standard and extended warranties.
Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the Products are sold by Eight itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions.
Cross-references
contrast (model-proposed): Eight chooses repair or replacement for a covered Pod defect — contrast: The overview says no cost, while the detailed remedy provision permits shipping and handling charges where law allows. The overview card carries that qualification.
Legal Rights & Agreement Rules · User right or choice
A qualifying plan can extend Pod coverage to five years
Buying a qualifying membership such as Autopilot Enhanced or Elite at checkout offers five years of limited coverage from delivery. The detailed rule makes this available only with an active Enhanced or Elite membership.
Supporting quotations
For extended coverage, customers can upgrade to a 5-year limited warranty by purchasing a qualifying membership plan such as Autopilot Enhanced or Autopilot Elite at checkout.
Extended Warranty: 5 years from the date of delivery. This is available only with an active Autopilot Enhanced or Elite membership.
Legal Rights & Agreement Rules · Restriction or exception
Pod damage and unauthorized work can fall outside coverage
Coverage excludes products or parts serviced, altered, refurbished or modified by anyone Eight has not authorized, and cosmetic damage. It also excludes damage or defects caused by non-Eight products, accidents, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; ordinary wear or aging; use beyond Eight’s intended uses or instructions; or improper voltage or power supply. Separate exclusions also apply to noncovered products, consumables and software.
Supporting quotations
This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Eight, nor does it apply to any cosmetic damage such as scratches and dents. In addition, this Limited Warranty does not apply to damage or defects caused by (a) use with non-Eight products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Eight, (ii) not in accordance with instructions provided by Eight, or (iii) with improper voltage or power supply.
Without limiting the foregoing, the Limited Warranty does not apply to any (a) Eight products and services other than the Products, (b) non-Eight products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Eight reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. This Limited Warranty does not apply to products with the "Made for Eight" or "Works with Eight" logos Eight accessories. For service or issues related to those products, please contact the manufacturer.
Cross-references
narrows (model-proposed): Pod technology coverage starts at delivery — narrows: The materials-and-workmanship promise remains subject to the stated damage, use and unauthorized-work exclusions.
Legal Rights & Agreement Rules · Restriction or exception
Representatives cannot expand the Pod warranty
No reseller, distributor, agent or employee may modify, extend or add to this limited warranty. If one term is illegal or unenforceable, the remaining terms retain their stated effect.
Supporting quotations
No Eight reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Legal Rights & Agreement Rules · Restriction or exception
Implied Pod warranties have a stated time limit
Where applicable law permits, implied warranties—including merchantability and fitness for a particular purpose—last only as long as this limited warranty. The text expressly recognizes that jurisdictions prohibiting such limits may make this restriction inapplicable.
Supporting quotations
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
Legal Rights & Agreement Rules · Restriction or exception
The Pod warranty excludes several types of damages
Unless applicable law prohibits it, Eight excludes incidental, indirect, special and consequential damages, including lost profits, revenue or data, under warranty or other legal theories, even if warned of the possibility. The exclusion may not apply in jurisdictions that disallow it.
Supporting quotations
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, EIGHT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF EIGHT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Legal Rights & Agreement Rules · Procedure
Pod warranty arbitration has an express exception
The warranty states that disputes arising from it go to binding arbitration under AAA Commercial Arbitration Rules and that arbitration must precede exercising Title I Magnuson Moss Warranty Act rights or remedies. But it expressly says arbitration is not required when you choose rights and remedies not created by that Title I. This explains the document’s process, not what the statute independently permits.
Supporting quotations
In the event a dispute arises between you and Eight arising out of this Limited Warranty, such dispute will be determined and settled by binding arbitration between the parties, in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). More information about the AAA is located at www.adr.org, or you can call the AAA at 1-800-778-7879. You must seek arbitration for disputes arising out of this Limited Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act.
If you choose to pursue any rights and remedies that are not created by Title I of the Magnuson Moss Warranty Act, then arbitration is not required.
Legal Rights & Agreement Rules · Procedure
Pod arbitration uses three arbitrators in New York
When arbitration applies, it takes place in New York, New York and cannot be combined with another proceeding or arbitration against either party. Each party names one arbitrator; those two choose a chair, or AAA appoints the chair if they cannot agree. Absent extraordinary circumstances, the decision is due within 120 days of the third arbitrator’s selection or appointment, with a possible 30-day extension in the interests of justice.
Supporting quotations
If you choose to pursue any rights and remedies that are not created by Title I of the Magnuson Moss Warranty Act, then arbitration is not required. Arbitration will take place in New York, New York. The arbitration will not be combined with any other proceeding or arbitration against one of the parties. Each party will designate one arbitrator and the two designated arbitrators will select a third arbitrator, who will serve as the chair of the arbitration panel. If the two arbitrators cannot agree on the third arbitrator, then the AAA will appoint the third arbitrator. Barring extraordinary circumstances, the arbitrators will issue their decision within 120 days from the date the third arbitrator is selected by the two designated arbitrators or appointed by the AAA. The arbitrators may extend this time limit for an additional 30 days in the interests of justice.
Legal Rights & Agreement Rules · Procedure
Pod arbitration is confidential with a binding written award
Arbitration is closed and confidential; related records are permanently sealed except as needed for court confirmation of the award. The written decision and award must explain the disposition of claims, with any dissent also in writing. The award is final and binding, and judgment can be entered by a court with jurisdiction.
Supporting quotations
All arbitration proceedings will be closed to the public and confidential and all related records will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The decision and the arbitrators' award will be in writing and will include a statement setting forth the reasons for the disposition of any claim. A dissenting decision will also be set forth in writing. The arbitrators' award will be final and binding on the parties, and judgment thereon may be entered in any court of competent jurisdiction.
Legal Rights & Agreement Rules · User right or choice
New York law applies while national consumer rights remain
The Pod limited warranty selects New York law. It also says national consumer-goods rights available in some jurisdictions, including national laws implementing EC Directive 99/44, are unaffected. The document does not supply those laws or determine a particular consumer’s entitlements.
Supporting quotations
This Limited Warranty will be governed by the laws of the State of New York.
Consumers in some jurisdictions may have legal rights under applicable national legislation governing the sale of consumer goods, including, without limitation, national laws implementing EC Directive 99/44. These rights are not affected by the warranties in this Limited Warranty.
Legal Rights & Agreement Rules · Company commitment
The ten-year warranty covers foam, not the technology layer
The foam parts of a new Smart Bed, Pod, Pod Pro or Pod Pro Max have ten years of limited coverage from delivery for covered defects, with repair or replacement and no deductible. It is for the original purchaser, normal in-home consumer use in the USA, and excludes use for a medical patient. Technology-layer fabric, components and sensors have separate shorter coverage. Repair or replacement can still leave transportation, handling and inspection costs with the purchaser.
Supporting quotations
The foam part of your Eight Sleep Smart Bed or Pod or Pod Pro or Pod Pro Max (collectively the "Product(s)" and or the mattress) is covered by a 10 year limited warranty. For 10 years after the delivery of a new Product, when it has a defect covered under the warranty, we will replace or repair it. This includes all the foam parts of the Product determined to have a defect, and there's no deductible. This 10 year limited warranty does not apply to the technology layer, its fabric, components, materials and sensors which are covered exclusively by a 1 year limited warranty for the Eight Sleep Smart Bed, or a 2 year limited warranty for the Eight Sleep Pod and the Eight Sleep Pod Pro. See relevant warranty for more information.
This warranty is valid only for the original purchaser from the delivery date of the original Product purchased from Eight Sleep, Inc ("Eight") and is non-transferable. If the original purchaser sells or otherwise relinquishes ownership of the Product to another, the subsequent owner accepts the product "as is" and "with all faults." The warranty no longer applies after any resale of the Product whether new or used. Original proof of purchase (including date) by the original purchaser, this warranty document, and the law tags from the Product will be required to make a warranty claim.
For warranty service, you are required to preserve these documents during the 10 year warranty period. This warranty applies to the Product and not to any accessories or other products associated with the Product. This warranty is applicable only to Products in normal in-home consumer use, and specifically excludes any Product used for a medical patient. This warranty applies to the foam part of the Product and not to any accessories (e.g. the technology layer) or other products associated with the Product.
Any to-or-from transportation handling and costs and inspection costs associated with repairs or replacements are the responsibility of purchaser.
THIS WARRANTY IS NOT EFFECTIVE IF THE PRODUCT IS USED OUTSIDE THE USA (there may be a separate warranty for non-U.S. products, but be advised that it may not be from Eight).
Legal Rights & Agreement Rules · Restriction or exception
Keep the foam warranty’s purchase documents for ten years
Only the original purchaser of the original product bought from Eight has this non-transferable warranty. Resale or relinquishing ownership ends coverage; a later owner receives it “as is” and “with all faults.” Claims require original dated proof of purchase, this warranty document and law tags; preserve them during the ten-year term.
Supporting quotations
This warranty is valid only for the original purchaser from the delivery date of the original Product purchased from Eight Sleep, Inc ("Eight") and is non-transferable. If the original purchaser sells or otherwise relinquishes ownership of the Product to another, the subsequent owner accepts the product "as is" and "with all faults." The warranty no longer applies after any resale of the Product whether new or used. Original proof of purchase (including date) by the original purchaser, this warranty document, and the law tags from the Product will be required to make a warranty claim.
For warranty service, you are required to preserve these documents during the 10 year warranty period. This warranty applies to the Product and not to any accessories or other products associated with the Product. This warranty is applicable only to Products in normal in-home consumer use, and specifically excludes any Product used for a medical patient. This warranty applies to the foam part of the Product and not to any accessories (e.g. the technology layer) or other products associated with the Product.
Legal Rights & Agreement Rules · Restriction or exception
Foam coverage excludes medical-patient use and accessories
The foam warranty applies only to normal in-home consumer use and expressly excludes products used for a medical patient. Accessories, the technology layer and associated products are outside this foam coverage.
Supporting quotations
For warranty service, you are required to preserve these documents during the 10 year warranty period. This warranty applies to the Product and not to any accessories or other products associated with the Product. This warranty is applicable only to Products in normal in-home consumer use, and specifically excludes any Product used for a medical patient. This warranty applies to the foam part of the Product and not to any accessories (e.g. the technology layer) or other products associated with the Product.
This warranty is applicable only to Products in normal in-home consumer use, and specifically excludes any Product used for a medical patient.
Legal Rights & Agreement Rules · Restriction or exception
Continuous proper support is a foam warranty condition
From delivery through a claim, the mattress must continuously rest on a firm, flat, solid-surface, non-spring foundation strong enough for it and its users. A queen or larger frame needs at least five legs, including center support. The text says other placement—even temporary storage in any orientation—or inadequate support voids this and other express or implied warranties. Eight may require proof of sufficient foundation, frame and continuous support.
Supporting quotations
The Products are covered by warranty only if they are used on a firm, flat, solid-surface, non-spring foundation (whether non-moving type or adjustable type) sufficiently strong to remain flat and firm under the weight of the Product and its users, from the date of delivery onward to the date of the warranty claim without interruption; otherwise the warranty is void. Other placement (whether long or short term) of the Product, including but not limited to foundations of other description, a storage facility in any orientation, or use of a non-sufficient frame beneath the foundation, voids this warranty and all other express or implied warranties including but not limited to merchantability or fitness for a particular purpose. A sufficient frame on which the foundation rests must provide sturdy support for both the Product and foundation and in the case of a queen or larger must have 5 or more legs including a center support. Eight may require purchaser to provide proof of the sufficiency of the foundation and frame and of the constancy since purchase of the support of the Product and foundation thereon before this warranty will apply.
Legal Rights & Agreement Rules · Restriction or exception
Damage, neglect and hygiene can disqualify foam coverage
Eight may reasonably determine that a mattress or foundation is damaged, abused or neglected. Listed indicators include tears, stains, odors, unsanitary conditions, folds, footprints, burns, cuts, jumping, rodents or insects, liquid or bodily-fluid damage, and weather or sun exposure. For handlers’ health and safety, Eight or its retailers or agents may decline inspection and Eight may deny coverage; it may request photos over the internet.
Supporting quotations
This warranty shall not apply if Eight determines in its reasonable discretion that the Product or foundation has been damaged, abused, or neglected; it shall be reasonable without limitation to make such determination if the following are present: Tears, stains, odors, unsanitary conditions, folds, footprints, burns, cuts, or signs of jumping on the bed, rodents, insect damage or other infestation, damage from liquids or gels or blood or bodily fluids or other fluids, or damage from weather or sun exposure.
For the health and safety of anyone who would be required to dispose of, or otherwise handle, the sleep set, Eight and its retailers or agents may refuse to inspect such products to assess whether covered by the warranty, in which case, Eight reserves the right to deny warranty coverage. Photos may be requested to be sent by internet to Eight.
Legal Rights & Agreement Rules · Restriction or exception
Keep the mattress covered in use
The warranty requires the mattress to remain covered during use or coverage is void, citing UV damage. Eight recommends a very stretchy, breathable protector to keep it clean and undamaged, and warns that a nonstretchy or nonbreathable protector, or tight nonstretchy sheets, negates much of the Smart Bed benefit. The recommendation for a particular protector differs from the express requirement to keep the mattress covered.
Supporting quotations
Eight highly recommends the use of a very stretchy, breathable Product protector because without such protection your Product may not be clean enough or undamaged enough to have this warranty apply. Please note that a non-stretchy or non-breathable Product protector (or non-stretchy tight sheets) will negate much of the benefit of the Eight Smart Bed.
The Product must be always covered in use or the warranty is void (UV light degrades cushioning materials).
Legal Rights & Agreement Rules · Company commitment
Covered foam defects have a more-than-one-inch threshold
During normal use, covered foam deterioration must produce a visible indentation greater than one inch, unrelated to an improper or unsupportive base. Craftsmanship flaws causing permanent foam damage despite proper setup and normal use are also covered. Continuous substantial support is required; normal localized firmness changes and comfort preferences are excluded.
Supporting quotations
This Limited Warranty covers the following instances during normal use: Deterioration of the foam resulting in a visible indentation greater than one (1) inch that is not associated with an indentation or sag as a result of an improper or unsupportive foundation or base. Normal wear requires that a purchaser's Product be continuously supported by a matching, solid foundation, base, or frame substantial enough to support the Product and occupant(s). Any physical flaw in the craftsmanship of the Product that causes permanent damage to the memory foam despite proper setup and normal use.
Localized firmness changes are normal and are not covered under warranty. Comfort preferences are not covered under warranty.
Legal Rights & Agreement Rules · Company commitment
Mattress-cover craftsmanship has separate two-year coverage
The foam section covers craftsmanship flaws in the cover, seams and zipper. Its replacement terms specify two years from delivery for the material wrapping the foam, expressly distinguished from the technology layer. Eight chooses repair or replacement; replacement may use the current cover style with a different color, design or material. The purchaser pays transportation, handling and inspection costs.
Supporting quotations
Any physical flaw in the craftsmanship of the cover, including seams and zipper assembly. Eight may, at its own option, repair or replace the cover provided on the Product. In the event that Eight replaces the white mattress encasement wrapping the foam of the mattress (the "Mattress Cover"), Eight will replace it with the current style of cover available for the Product, which may be of a different color, design, or material than the original cover provided.
The Technology wrapping the foam together (please note we are not talking about the technology layer) is warranted for two (2) years from the date of delivery against faults in material or workmanship. Eight may choose at its sole option to replace the cover with the same or different (as one example, a different color or material) cover or to repair the cover. Purchaser is responsible for to-or-from transportation, handling and inspection costs.
Legal Rights & Agreement Rules · Restriction or exception
Foam coverage excludes comfort, damage and secondhand products
Excluded matters include normal memory-foam softening that does not impair pressure relief, comfort preference, abuse or damage such as burns, cuts, tears, stains, soiling and liquid damage, and damage from improper support. Other parts of a sleep system are not replaced unless also defective. Products from unauthorized retailers or sold as used, returned, reconditioned, as-is or otherwise not new or first quality are excluded.
Supporting quotations
This Limited Warranty does not cover: A normal increase in softness of the memory foam which is normal and does not affect the pressure-relieving quality of the Product. Comfort preference. Physical abuse or damage to the structure and / or cover material, including but not limited to, burns, cuts, tears, liquid damage & stains, or soiling. Damage from using an improper bed frame, foundation, platform bed, or adjustable base. Replacement(s) of another piece in the Eight sleep system, unless other piece(s) is also defective. Product sold by resellers who are not authorized retailers. Product sold "as-is", "preconditioned", "reconditioned", "used", "comfort return", "returned", "previously owned", or any other similar wording indicating that the product is not "new" or of "first quality", or has previously been purchased or used by another consumer.
Charges & Financial Obligations · Company commitment
Eight chooses foam repair or replacement; you pay transport costs
For a covered defect Eight reasonably recognizes during the ten-year period, it chooses repair or replacement without a repair or replacement charge, but the purchaser pays transport or shipping, handling and inspection costs. Repaired or replaced items retain the original delivery-based warranty clock. A replaced product or cover must be sent to Eight or disposed of as Eight directs. This remains an original-purchaser, normal-home-use warranty, excluding medical-patient use.
Supporting quotations
Eight will not charge purchaser to repair or replace purchaser's Product if it is reasonably deemed by Eight to be defective according to the terms herein during the first ten (10) years since the original delivery. Any to-or-from transportation handling and costs and inspection costs associated with repairs or replacements are the responsibility of purchaser. The warranty for any repaired or replaced Product runs from the date of original delivery and not from the date of the replacement. Whether to repair or to replace the Product shall be at Eight's sole option.
If replacement of a Product or cover takes place, the product being replaced must be sent to Eight or otherwise disposed of as directed by Eight.
This warranty is valid only for the original purchaser from the delivery date of the original Product purchased from Eight Sleep, Inc ("Eight") and is non-transferable. If the original purchaser sells or otherwise relinquishes ownership of the Product to another, the subsequent owner accepts the product "as is" and "with all faults." The warranty no longer applies after any resale of the Product whether new or used. Original proof of purchase (including date) by the original purchaser, this warranty document, and the law tags from the Product will be required to make a warranty claim.
For warranty service, you are required to preserve these documents during the 10 year warranty period. This warranty applies to the Product and not to any accessories or other products associated with the Product. This warranty is applicable only to Products in normal in-home consumer use, and specifically excludes any Product used for a medical patient. This warranty applies to the foam part of the Product and not to any accessories (e.g. the technology layer) or other products associated with the Product.
Charges & Financial Obligations · User right or choice
A paid foam-product upgrade receives a new warranty
During a warranty exchange, you may choose a more expensive product by paying the price difference and the cost of additional sleep-system pieces not replaced under warranty. A new warranty then applies only to that upgraded product and those related additional pieces; an ordinary replacement does not start a new warranty.
Supporting quotations
No new warranty is provided on a replacement product. The warranty for the replacement product runs from the date of delivery of the original product. In connection with the replacement of a product in compliance with the terms of this Limited Warranty, if a purchaser elects to upgrade to a more expensive product, purchaser may do so by paying the difference between the cost of the original product being replaced and the cost of the upgraded product, plus the cost of any related additional sleep system pieces not being replaced as part of the warranty exchange. In the event of an upgrade as described in this paragraph, a new warranty will be provided for the upgraded product and related additional sleep system pieces only.
Cross-references
contrast (model-proposed): Eight chooses foam repair or replacement; you pay transport costs — contrast: An ordinary repair or replacement keeps the original warranty clock, whereas a paid upgrade gets a new warranty for the upgraded product and associated new pieces.
Legal Rights & Agreement Rules · Restriction or exception
Foam warranty terms limit remedies, with state-law caveats
The text makes repair or replacement the exclusive remedy, disclaims other express or implied warranties including merchantability and fitness, and excludes incidental or consequential damages from warranty breach or use of the listed bedding products and accessories. It also has the purchaser acknowledge no other representations were made or relied on about quality or function. The stated limits may not apply where state law forbids them, and other rights may vary by state.
Supporting quotations
THE WARRANTIES AND REMEDIES SET FORTH HEREIN AND THE OBLIGATIONS AND LIABILITIES OF SELLER AS STATED ABOVE ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO PURCHASER AND PURCHASER HEREBY WAIVES ALL OTHER REMEDIES, WARRANTIES OR GUARANTIES, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR PARTICULAR PURPOSE. PURCHASER ACKNOWLEDGES THAT NO OTHER REPRESENTATIONS WERE MADE TO PURCHASER OR RELIED UPON BY PURCHASER WITH RESPECT TO THE QUALITY AND FUNCTION OF THE PRODUCTS HEREIN SOLD.
If replacement of a Product or cover takes place, the product being replaced must be sent to Eight or otherwise disposed of as directed by Eight. EIGHT SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY BREACH OF THIS WARRANTY OR RESULTING FROM THE USE OF ANY PRODUCT, COVER, FOUNDATION, FRAME, PILLOW, TOP-OF-BED PRODUCT (SUCH AS COMFORTERS, SHEETS, MATTRESS PROTECTORS OR BLANKETS) OR ACCESSORY. REPLACEMENT OR REPAIR AS SET FORTH HEREIN SHALL BE THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES OF MERCHANTABILITY. THE ONLY WARRANTY IS THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY. THIS WARRANTY IS NOT EFFECTIVE IF THE PRODUCT IS USED OUTSIDE THE USA (there may be a separate warranty for non-U.S. products, but be advised that it may not be from Eight). Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so limitations or exclusions herein may not apply. This warranty provides the original purchaser specific legal rights, and there may be other rights which vary from state to state.
Legal Rights & Agreement Rules · Restriction or exception
The foam warranty does not apply outside the USA
Using the product outside the USA makes this foam warranty ineffective. The text says a separate non-US warranty may exist and may be from someone other than Eight; it does not supply or promise such coverage.
Supporting quotations
THIS WARRANTY IS NOT EFFECTIVE IF THE PRODUCT IS USED OUTSIDE THE USA (there may be a separate warranty for non-U.S. products, but be advised that it may not be from Eight).
Legal Rights & Agreement Rules · Procedure
Foam warranty arbitration preserves a non-Title-I exception
The foam warranty calls for binding arbitration under AAA Commercial Arbitration Rules, and requires seeking arbitration before exercising rights or remedies created by Title I of the Magnuson Moss Warranty Act. It expressly says arbitration is unnecessary if you choose rights or remedies not created by Title I. The statute and AAA rules are not supplied here.
Supporting quotations
In the event a dispute arises between you and Eight arising out of this Limited Warranty, such dispute will be determined and settled by binding arbitration between the parties, in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). More information about the AAA is located at www.adr.org, or you can call the AAA at 1-800-778-7879. You must seek arbitration for disputes arising out of this Limited Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act.
If you choose to pursue any rights and remedies that are not created by Title I of the Magnuson Moss Warranty Act, then arbitration is not required.
Legal Rights & Agreement Rules · Procedure
Foam arbitration takes place in New York with three arbitrators
For disputes subject to the stated AAA arbitration process, arbitration is in New York, New York and cannot be combined with another proceeding or arbitration against a party. Each party designates an arbitrator; the two choose a third as chair, or AAA does if they cannot agree. Unless extraordinary circumstances intervene, a decision is due within 120 days of the chair’s selection or appointment, with a possible 30-day extension in the interests of justice. Arbitration is not required for chosen rights or remedies outside Title I of the Magnuson Moss Warranty Act.
Supporting quotations
If you choose to pursue any rights and remedies that are not created by Title I of the Magnuson Moss Warranty Act, then arbitration is not required. Arbitration will take place in New York, New York. The arbitration will not be combined with any other proceeding or arbitration against one of the parties. Each party will designate one arbitrator and the two designated arbitrators will select a third arbitrator, who will serve as the chair of the arbitration panel. If the two arbitrators cannot agree on the third arbitrator, then the AAA will appoint the third arbitrator. Barring extraordinary circumstances, the arbitrators will issue their decision within 120 days from the date the third arbitrator is selected by the two designated arbitrators or appointed by the AAA. The arbitrators may extend this time limit for an additional 30 days in the interests of justice.
In the event a dispute arises between you and Eight arising out of this Limited Warranty, such dispute will be determined and settled by binding arbitration between the parties, in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). More information about the AAA is located at www.adr.org, or you can call the AAA at 1-800-778-7879. You must seek arbitration for disputes arising out of this Limited Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act.
Legal Rights & Agreement Rules · Procedure
Foam arbitration records are confidential and sealed
Arbitration is closed to the public and confidential, with permanently sealed records except as necessary to confirm the award in court. The written decision and award must state reasons, and any dissent must be written. The award is final and binding and may become a judgment in a court with jurisdiction.
Supporting quotations
All arbitration proceedings will be closed to the public and confidential and all related records will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The decision and the arbitrators' award will be in writing and will include a statement setting forth the reasons for the disposition of any claim. A dissenting decision will also be set forth in writing. The arbitrators' award will be final and binding on the parties, and judgment thereon may be entered in any court of competent jurisdiction.
Content & IP Rights · Restriction or exception
The website grants no implied trademark license
The notice identifies trademarks, service marks, trade names, logos and icons as Eight Sleep’s property. It says the website grants no trademark-use license without written permission and prohibits use of displayed trademarks or other website content.
Supporting quotations
All trademarks, service marks, trade names, logos, and icons are proprietary to Eight Sleep Inc. Nothing contained on the web site should be construed as granting any license or right to use any trademark displayed on this website without the written permission of Eight Sleep Inc. Your use of the trademarks displayed on this website, or any other content on this website is strictly prohibited.
Legal Rights & Agreement Rules · Context
New York law governs the foam warranty
The foam limited warranty selects the laws of New York State.
Supporting quotations
This Limited Warranty will be governed by the laws of the State of New York.
Legal Rights & Agreement Rules · Procedure
Eight Sleep is the named warrantor
The foam warranty identifies Eight Sleep, Inc., 915 Broadway, #1301, New York, NY 10010 as warrantor. Warranty questions can go to support@eightsleep.com; contact details can change, so it directs readers to the then-current website for the latest details.
Supporting quotations
Eight Sleep, Inc., 915 Broadway, #1301, New York, NY 10010 How to Contact Eight for Warranty Issues: You may contact Eight by emailing us at support@eightsleep.com. Contact information may change from time to time, and Eight's then-current website may be consulted for latest contact information.
Legal Rights & Agreement Rules · Company commitment
The Pod 4 Base has two-year coverage for original parts
Eight promises the original purchaser two years from delivery against defects in materials and workmanship under normal in-home, noncommercial use. Coverage is limited to the components and parts included at purchase. Resale ends coverage; remedies and exclusions in this separate Base warranty apply.
Supporting quotations
Eight Sleep Inc. ("Eight") warrants to the original purchaser that your Pod 4 Base (the "Product") shall be free from defects in materials and workmanship under normal in-home and non-commercial use for a period of two (2) years from the date of delivery. This Limited Warranty applies only to the original components and parts included with the Product at the time of purchase.
This warranty is valid only for the original purchaser from the original delivery date of the original Product purchased from Eight Sleep, Inc ("Eight") and is non-transferable. If the original purchaser sells or otherwise relinquishes ownership of the Product to another, the subsequent owner accepts the product "as is" and "with all faults." The warranty no longer applies after any resale of the Product whether new or used. Original proof of purchase (including date) by the original purchaser, this warranty document, and the law tags from the Product will be required to make a warranty claim.
Legal Rights & Agreement Rules · Restriction or exception
Pod 4 Base coverage is non-transferable
Coverage runs from original delivery for the original purchaser of the product bought from Eight Sleep. Resale or otherwise giving up ownership leaves the later owner with the product “as is” and “with all faults.” Claims require original dated purchase proof, the warranty document and law tags. A later provision refers to authorized resellers or sales channels and Eight manufacture and branding, subject to applicable law; the text does not clearly reconcile that broader channel language with purchase from Eight.
Supporting quotations
This warranty is valid only for the original purchaser from the original delivery date of the original Product purchased from Eight Sleep, Inc ("Eight") and is non-transferable. If the original purchaser sells or otherwise relinquishes ownership of the Product to another, the subsequent owner accepts the product "as is" and "with all faults." The warranty no longer applies after any resale of the Product whether new or used. Original proof of purchase (including date) by the original purchaser, this warranty document, and the law tags from the Product will be required to make a warranty claim.
Except where prohibited by applicable law, this Limited Warranty applies only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Eight that can be identified by an authorized "Eight" trademark, trade name, or logo affixed to it.
Not stated here
The text does not expressly resolve the different purchase-channel formulations.
Legal Rights & Agreement Rules · Company commitment
Eight chooses Base repair or replacement after a timely request
For a defect and a return-authorization request received within the warranty period, Eight chooses repair without charge using new or refurbished parts, or a new or refurbished replacement. These are the sole remedies to the extent permitted by law. Shipping and handling charges may still apply unless law prohibits them. Validity is limited to jurisdictions where Eight or its authorized reseller or agent sells the products, as local law permits.
Supporting quotations
If a defect arises and a return authorization request is received by Eight within the applicable Warranty Period, Eight will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts, or (2) replace the Product with a new or refurbished Product. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies.
Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the Products are sold by Eight itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions.
Legal Rights & Agreement Rules · Company commitment
A replacement Base gets the original remainder or 90 days
A replacement is covered for the remainder of the original warranty or 90 days, whichever is longer, plus any extra period applicable law requires.
Supporting quotations
Any replacement Product will be warranted for the remainder of the original warranty period or ninety (90) days, whichever is longer, or for any additional period of time that may be required by applicable law.
Legal Rights & Agreement Rules · Procedure
Request authorization before returning a Base
Ask customer service at support@eightsleep.com for a return authorization, verify contact details on the website and include the number with the return. Send the product to Eight’s specified address in original or equally protective packaging. Eight may require purchase details or other conditions before service; the claim-document rule requires original dated proof, the warranty and law tags.
Supporting quotations
To obtain warranty service, a return authorization must be requested from our customer service team. To request a return authorization, please contact customer service at support@eightsleep.com (please verify contact details on our website). The return authorization number must be included along with your returned Product.
You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Eight. Eight may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service.
This warranty is valid only for the original purchaser from the original delivery date of the original Product purchased from Eight Sleep, Inc ("Eight") and is non-transferable. If the original purchaser sells or otherwise relinquishes ownership of the Product to another, the subsequent owner accepts the product "as is" and "with all faults." The warranty no longer applies after any resale of the Product whether new or used. Original proof of purchase (including date) by the original purchaser, this warranty document, and the law tags from the Product will be required to make a warranty claim.
Legal Rights & Agreement Rules · Restriction or exception
Base software and uninterrupted operation are excluded
Eight does not warrant uninterrupted or error-free operation. Embedded software and related services are outside this limited warranty; it points to separate Terms of Service for software and service rights, which are not supplied here.
Supporting quotations
Eight does not warrant that the operation of the Product will be uninterrupted or error-free. This Limited Warranty does not cover software embedded in any Product and related services provided by Eight. See the Eight Terms of Service for details of your rights with respect to use of the software and related services.
Not stated here
Separate Terms of Service rights are not determined in this analysis.
Legal Rights & Agreement Rules · Restriction or exception
The Base warranty excludes other products and consumables
The Base warranty excludes other Eight products or services outside its defined Product, non-Eight or counterfeit products even if bundled, products stolen or reasonably believed stolen, consumables such as batteries and software even if bundled or embedded. It also excludes products described with “Made for Eight” or “Works with Eight” logos and directs service questions for those products to the manufacturer.
Supporting quotations
Without limiting the foregoing, the Limited Warranty does not apply to any (a) Eight products and services other than the Products, (b) non-Eight products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Eight reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. This Limited Warranty does not apply to products with the "Made for Eight" or "Works with Eight" logos Eight accessories. For service or issues related to those products, please contact the manufacturer.
Legal Rights & Agreement Rules · Restriction or exception
Unauthorized work, misuse and wear are excluded for the Base
Coverage excludes parts or products serviced, altered, refurbished or modified without Eight authorization and cosmetic damage. Damage or defects caused by non-Eight products, accidents, abuse, misuse, mishandling, flood, fire, earthquake or other external causes, normal wear or aging, use outside intended uses or instructions, and improper voltage or power supply are also excluded.
Supporting quotations
This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Eight, nor does it apply to any cosmetic damage such as scratches and dents. In addition, this Limited Warranty does not apply to damage or defects caused by (a) use with non-Eight products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Eight, (ii) not in accordance with instructions provided by Eight, or (iii) with improper voltage or power supply.
Legal Rights & Agreement Rules · Restriction or exception
Representatives cannot modify the Base warranty
No Eight reseller, distributor, agent or employee can modify, extend or add to this warranty. An illegal or unenforceable term does not affect the remaining terms’ stated validity.
Supporting quotations
No Eight reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Legal Rights & Agreement Rules · Restriction or exception
Implied Base warranties are limited where law permits
The text limits implied warranties, including merchantability and fitness for a particular purpose, to this limited warranty’s duration, except where law prohibits the limit. It recognizes the restriction may not apply in jurisdictions that disallow it.
Supporting quotations
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
Legal Rights & Agreement Rules · Restriction or exception
Base damages exclusions depend on applicable law
Except where prohibited by law, Eight excludes incidental, indirect, special and consequential damages, including lost profit, revenue or data, for breach of warranty or condition or under other legal theories, even if it was warned. The restriction may not apply in jurisdictions that prohibit these exclusions or limits.
Supporting quotations
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, EIGHT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE, OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF EIGHT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental, or consequential damages, so the above limitation or exclusion may not apply to you.
Legal Rights & Agreement Rules · Procedure
Base warranty arbitration has a non-Title-I exception
The Base warranty calls for binding AAA Commercial Rules arbitration and requires seeking arbitration before exercising rights or remedies created by Title I of the Magnuson Moss Warranty Act. It expressly says arbitration is not required when you choose rights or remedies not created by that Title I. The external rules and statute are not supplied by this document.
Supporting quotations
In the event a dispute arises between you and Eight arising out of this Limited Warranty, such dispute will be determined and settled by binding arbitration between the parties, in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). More information about the AAA is located at www.adr.org, or you can call the AAA at 1-800-778-7879. You must seek arbitration for disputes arising out of this Limited Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act.
If you choose to pursue any rights and remedies that are not created by Title I of the Magnuson Moss Warranty Act, then arbitration is not required.
Legal Rights & Agreement Rules · Procedure
Base arbitration uses a three-member panel in New York
When arbitration applies, it takes place in New York, New York and is not combined with another proceeding or arbitration against a party. Each party picks an arbitrator, who together choose the chair; AAA chooses the third if they cannot agree. Barring extraordinary circumstances, a decision is due within 120 days after the third arbitrator’s selection or appointment, with up to 30 extra days in the interests of justice.
Supporting quotations
If you choose to pursue any rights and remedies that are not created by Title I of the Magnuson Moss Warranty Act, then arbitration is not required. Arbitration will take place in New York, New York. The arbitration will not be combined with any other proceeding or arbitration against one of the parties. Each party will designate one arbitrator and the two designated arbitrators will select a third arbitrator, who will serve as the chair of the arbitration panel. If the two arbitrators cannot agree on the third arbitrator, then the AAA will appoint the third arbitrator. Barring extraordinary circumstances, the arbitrators will issue their decision within 120 days from the date the third arbitrator is selected by the two designated arbitrators or appointed by the AAA. The arbitrators may extend this time limit for an additional 30 days in the interests of justice.
Legal Rights & Agreement Rules · Procedure
Base arbitration is private with a binding written decision
Proceedings are closed and confidential, with related records permanently sealed except as needed for court confirmation of the award. The written decision and award include reasons for resolving each claim, with dissent also written. The award is final and binding and may be entered as judgment in a court with jurisdiction.
Supporting quotations
All arbitration proceedings will be closed to the public and confidential and all related records will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The decision and the arbitrators' award will be in writing and will include a statement setting forth the reasons for the disposition of any claim. A dissenting decision will also be set forth in writing. The arbitrators' award will be final and binding on the parties, and judgment thereon may be entered in any court of competent jurisdiction.
Legal Rights & Agreement Rules · User right or choice
Base warranty selects New York law and preserves national rights
New York law governs the Base warranty. It says national consumer-goods rights that may apply in some jurisdictions, including under national laws implementing EC Directive 99/44, remain unaffected. The document does not supply those external laws.
Supporting quotations
This Limited Warranty will be governed by the laws of the State of New York.
Consumers in some jurisdictions may have legal rights under applicable national legislation governing the sale of consumer goods, including, without limitation, national laws implementing EC Directive 99/44. These rights are not affected by the warranties in this Limited Warranty.
Legal Rights & Agreement Rules · Procedure
The page provides email and a Privacy Officer address
Questions or comments may be emailed to support@eightsleep.com. The page also labels Eight Sleep, Inc., 915 Broadway, New York, NY 10010 as the Privacy Officer contact address.
Supporting quotations
support@eightsleep.com
Privacy Officer:
Eight Sleep, Inc. 915 Broadway New York, NY 10010
Charges & Financial Obligations · Context
The page advertises a Pod 6 starting price
The Pod 6 promotion on this saved warranty page says prices start at $1,999. This is a starting-price statement, not a complete quote for a particular configuration, membership or financing arrangement.
Supporting quotations
The all-new Pod 6
Now starting at $1,999.
Charges & Financial Obligations · User right or choice
The page advertises a 30-night full-refund trial
The page’s promotional section offers a risk-free 30-night home trial and says you can return the Pod for a full refund if you do not love it. It does not state the detailed trial procedure here. This advertised trial is distinct from the limited warranty’s defect remedies.
Supporting quotations
Try risk-free for 30 nights
Enjoy the Pod at home, and return it for a full refund if you don’t love it
Not stated here
Detailed trial eligibility and return procedures are not supplied in this promotional passage.
Cross-references
contrast (model-proposed): Eight chooses repair or replacement for a covered Pod defect — contrast: The promotional trial offers a full refund for dissatisfaction, whereas the defect warranty provides repair or replacement on its stated conditions.
Charges & Financial Obligations · Context
Free-shipping advertising does not remove warranty shipping charges
The page advertises free shipping in more than 35 countries and no-cost returns. Its specific Pod and Base warranty terms separately allow shipping and handling charges unless law prohibits them, and the foam warranty allocates transport, handling and inspection costs to the purchaser. The promotional statement does not expressly reconcile those warranty-service charges.
Supporting quotations
Free shipping & returns
Free shipping in 35+ countries with no-cost, hassle-free returns
Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the Products are sold by Eight itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions.
Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the Products are sold by Eight itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions.
Any to-or-from transportation handling and costs and inspection costs associated with repairs or replacements are the responsibility of purchaser.
The promotional text offers spreading cost over 36 months with Affirm. It carries a footnote marker, but the captured page supplies no corresponding financing terms, rates or approval criteria; the statement is not a promise of free credit or eligibility.
Supporting quotations
Financing available
Enjoy better sleep now and spread the cost over 36 months, with Affirm¹
Not stated here
The referenced financing footnote and detailed financing terms are not supplied.
Legal Rights & Agreement Rules · Context
The page lists shipping regions and exclusions
The saved page lists Australia, Bahrain, Canada, the EU except Cyprus, Greece and Malta, Kuwait, Mexico, Qatar, Saudi Arabia, Switzerland, Singapore, the UK, UAE and the US except Alaska, Hawaii, Puerto Rico and other US territories. This is a shipping list, not a statement that each of the document’s product warranties applies throughout it.
Supporting quotations
We currently ship to the following regions: Australia, Bahrain, Canada, European Union (excluding Cyprus, Greece and Malta), Kuwait, Mexico, Qatar, Saudi Arabia, Switzerland, Singapore, United Kingdom, United Arab Emirates and United States (excluding Alaska, Hawaii, Puerto Rico and other US territories).
Legal Rights & Agreement Rules · Company commitment
Pod technology coverage starts at delivery
The detailed technology-layer warranty covers defects in materials and workmanship under normal use: one year for the Eight Sleep Smart Bed and two years for Pod Pro, Pro Max, Pro Cover, Pod 3, 4, 5, 6, Pod 5 Blanket, Pod 5 Base and Solo Pod. The Pod standard period starts at original delivery, not installation or first use. An active membership and the stated purchase eligibility conditions apply.
Supporting quotations
Eight Sleep Inc. ("Eight") warrants to the original purchaser that your Eight-branded technology layer sold together with and as part of the Eight Smart Mattress and/or your Eight Sleep Tracker device (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year for the Eight Sleep Smart Bed, or two (2) years for the Eight Sleep Pod Pro, Eight Sleep Pod Pro Max, Eight Sleep Pod Pro Cover, Eight Sleep Pod 3, Eight Sleep Pod 4, Eight Sleep Pod 5, Pod 5 Blanket, the Pod 5 Base, Eight Sleep Pod 6, and the Eight Sleep Solo Pod from the date of delivery.
Standard Warranty: 2 years from the date of delivery
Warranty coverage starts on the day the original Pod is delivered, not when it is first used or installed.
Applies only to Pods purchased directly from www.eightsleep.com. Products purchased through unauthorized resellers, third-party marketplaces, or secondhand are not covered.
Requires an active Eight Sleep membership during the applicable coverage period for both standard and extended warranties.
Legal Rights & Agreement Rules · Restriction or exception
The Pod purchase-channel rules use different scopes
The eligibility list limits coverage to Pods bought directly from eightsleep.com and excludes unauthorized resellers, third-party marketplaces and secondhand purchases. Later wording covers the original purchaser through an authorized reseller or sales channel, except where law prohibits the restriction, and requires manufacture by or for Eight and an authorized Eight trademark, trade name or logo. Territorial validity also includes where authorized resellers or agents sell. These passages differ; the later wording does not clearly remove the direct-purchase restriction.
Supporting quotations
Applies only to Pods purchased directly from www.eightsleep.com. Products purchased through unauthorized resellers, third-party marketplaces, or secondhand are not covered.
Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the Products are sold by Eight itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions.
Eight does not warrant that the operation of the Product will be uninterrupted or error-free. This Limited Warranty does not cover software embedded in any Product and related services provided by Eight. See the Eight Terms of Service for details of your rights with respect to use of the software and related services. Except where prohibited by applicable law, this Limited Warranty applies only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Eight that can be identified by an authorized "Eight" trademark, trade name, or logo affixed to it.
Not stated here
The text does not resolve whether a purchase from an authorized reseller qualifies despite the direct-purchase-only rule.
Cross-references
contrast (model-proposed): The Pod warranty has a territorial limit — contrast: Direct-purchase-only eligibility sits beside authorized-reseller language and a broader territorial-sales rule. These are preserved as different formulations, not resolved into guaranteed reseller eligibility.
Legal Rights & Agreement Rules · Restriction or exception
Both Pod warranty tiers require active membership
Standard and extended Pod warranties require an active Eight Sleep membership during the applicable coverage period. Five-year coverage from delivery is available only with an active Autopilot Enhanced or Elite membership.
Supporting quotations
Requires an active Eight Sleep membership during the applicable coverage period for both standard and extended warranties.
Extended Warranty: 5 years from the date of delivery. This is available only with an active Autopilot Enhanced or Elite membership.
Legal Rights & Agreement Rules · Restriction or exception
Pod coverage cannot transfer to another owner
The Pod warranty is non-transferable and applies only to the original purchaser from delivery. A claim requires original dated proof of purchase, this warranty document and the product’s law tag.
Supporting quotations
Is non-transferable and applies only to the original purchaser from the date of delivery.
Requires original proof of purchase (including date), this warranty document, and the Product's law tag to file a claim.
Legal Rights & Agreement Rules · Restriction or exception
A replacement does not start a new full Pod warranty
A warranty replacement keeps the remainder of the original term or 90 days, whichever is longer, plus any further period required by applicable law. It does not restart the full warranty. Replacement units outside the warranty period may carry a fee.
Supporting quotations
If a Pod is replaced under warranty, the replacement unit is covered for the remainder of the original warranty period or for 90 days, whichever is longer.
If your Pod is replaced due to a warranty claim, the replacement unit does not restart the warranty period.
A fee may apply for replacement units outside of the warranty period.
Any replacement Product will be warranted for the remainder of the original warranty period or ninety (90) days, whichever is longer, or for any additional period of time that may be required by applicable law.
Cross-references
contrast (model-proposed): A newer Pod upgrade starts a new warranty — contrast: A warranty replacement retains the original remainder or 90 days; an upgrade to a newer Pod starts a new warranty and ends the old one.
Legal Rights & Agreement Rules · Company commitment
A newer Pod upgrade starts a new warranty
When you upgrade to a newer Pod, its new warranty begins when the upgraded unit is delivered; the old Pod’s warranty ends.
Supporting quotations
If you upgrade to a newer Pod (for example, from Pod 3 to Pod 6), the new Pod carries a new warranty beginning at the delivery of the new upgraded unit. The old Pod's warranty is no longer valid.
Legal Rights & Agreement Rules · Company commitment
Eight chooses repair or replacement for a covered Pod defect
Eight must receive the return-authorization request within the applicable warranty period. To the extent law permits, Eight chooses free repair using new or refurbished parts or replacement with a new or refurbished product, and makes these the exclusive remedies. Shipping and handling may still be charged unless prohibited by law.
Supporting quotations
If a defect arises and a return authorization request is received by Eight within the applicable Warranty Period, Eight will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies.
Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the Products are sold by Eight itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions.
Legal Rights & Agreement Rules · Restriction or exception
The Pod warranty has a territorial limit
The warranty is valid only in jurisdictions where Eight or its authorized reseller or agent sells the products, and only to the extent local law permits. This territorial rule does not settle the separate direct-purchase eligibility restriction.
Supporting quotations
Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the Products are sold by Eight itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions.
Applies only to Pods purchased directly from www.eightsleep.com. Products purchased through unauthorized resellers, third-party marketplaces, or secondhand are not covered.
Legal Rights & Agreement Rules · Procedure
Get authorization and protect the Pod for return
Request a return authorization from customer service at support@eightsleep.com, verifying contact details on the website, and include its number with the returned product. Deliver it to Eight’s specified address in original or equally protective packaging. Eight may request purchase details or other requirements; the claim-document rule also requires dated proof, the warranty and the law tag.
Supporting quotations
To obtain warranty service, a return authorization must be requested from our customer service team. To request a return authorization, please contact customer service at support@eightsleep.com (please verify contact details on our website). The return authorization number must be included along with your returned Product.
You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Eight. Eight may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service.
Requires original proof of purchase (including date), this warranty document, and the Product's law tag to file a claim.
Legal Rights & Agreement Rules · Restriction or exception
Pod software and uninterrupted operation are not warranted
Eight does not promise uninterrupted or error-free operation. Embedded software and related services fall outside this limited warranty; the text directs users to the separate Terms of Service for those rights. Those terms are not supplied in this analysis.
Supporting quotations
Eight does not warrant that the operation of the Product will be uninterrupted or error-free. This Limited Warranty does not cover software embedded in any Product and related services provided by Eight. See the Eight Terms of Service for details of your rights with respect to use of the software and related services.
Not stated here
Rights under the separately referenced Terms of Service are not determined here.
Legal Rights & Agreement Rules · Restriction or exception
Other products, consumables and software are excluded
The Pod warranty excludes other Eight products and services outside the defined Product, non-Eight and counterfeit products even when bundled, products stolen or reasonably believed stolen, consumables such as batteries, and software. Products described with “Made for Eight” or “Works with Eight” logos are also excluded, with service directed to their manufacturer. Unauthorized modifications, cosmetic damage, wear, misuse and the other listed damage causes are separately excluded.
Supporting quotations
Without limiting the foregoing, the Limited Warranty does not apply to any (a) Eight products and services other than the Products, (b) non-Eight products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Eight reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. This Limited Warranty does not apply to products with the "Made for Eight" or "Works with Eight" logos Eight accessories. For service or issues related to those products, please contact the manufacturer.
This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Eight, nor does it apply to any cosmetic damage such as scratches and dents. In addition, this Limited Warranty does not apply to damage or defects caused by (a) use with non-Eight products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Eight, (ii) not in accordance with instructions provided by Eight, or (iii) with improper voltage or power supply.