These September 16, 2026 terms form an agreement with Eight Sleep Inc. Using the website, App, Pod, Autopilot, support or related features indicates acceptance. Products are the hardware and physical accessories sold through the Services. If you disagree, do not use the Services.
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Terms of Service
Last Updated: September 16, 2026
Welcome to Eight Sleep! We built the Pod to help you sleep better, and these Terms of Service ("Terms") explain how our relationship works when you use any part of the Eight Sleep ecosystem, including our website, app, Pod, and subscription services. Please take a few minutes to read them.
These Terms are a legally binding agreement between you and Eight Sleep Inc. ("Eight Sleep," "we," "us," or "our"). By accessing or using any part of our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Services.
"Services" means, collectively, the Eight Sleep website (eightsleep.com), the Eight Sleep mobile application (the "App"), the Pod smart sleep system (including the Pod cover, Hub, and Base, collectively the "Pod"), the Autopilot subscription service, customer support, and all related features, content, and functionality we make available. "Products" means all Eight Sleep hardware and physical accessories sold through the Services.
Legal Rights & Agreement Rules · Restriction or exception
Most disputes go to individual arbitration, with exceptions
The terms call for binding individual arbitration and waive class proceedings. Section 10 does not apply to EEA or UK users, whose disputes are subject to their home courts and mandatory consumer protections. Eligible individual small-claims cases and public injunctive relief may still go to court. You can opt out within 30 days. If the class waiver is unenforceable for a claim, arbitration is void for that claim; other invalid portions are severed.
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IMPORTANT: PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN A MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER IN SECTION 10 THAT AFFECT YOUR LEGAL RIGHTS. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF FIRST AGREEING TO THESE TERMS.
By using any part of the Eight Sleep Services (including the website, mobile application, Pod device, or subscription), you agree to resolve most disputes with Eight Sleep through binding individual arbitration rather than in court before a judge or jury. You also agree to waive your right to participate in class actions, class arbitrations, or representative proceedings. These provisions are described in detail in Section 10 (Dispute Resolution, Arbitration, and Class Action Waiver).
If you are located in the European Economic Area or the United Kingdom, the arbitration provision in Section 10 does not apply to you. Disputes involving EEA or UK residents are subject to the courts of your country of residence and applicable mandatory consumer protection laws.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. If you are located in the European Economic Area or the United Kingdom, this Section 10 does not apply to you.
Either party may bring an individual claim in small claims court if the claim qualifies. Nothing in this Section prevents you from seeking public injunctive relief in court under applicable consumer protection laws.
If the class action waiver in Section 10.3 is found unenforceable as to a particular claim, the entire arbitration provision is void for that claim only. If any other part of this Section is found unenforceable, that portion will be severed and the remainder will continue in full force.
Legal Rights & Agreement Rules · User right or choice
Opt out of arbitration within 30 days
Send written notice to legal@eightsleep.com within 30 days of first agreeing to the terms to opt out of arbitration and the class-action waiver. Otherwise these provisions bind you, subject to the stated exceptions. The remaining terms still apply after opting out.
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You may opt out of the arbitration and class action waiver provisions by sending written notice to legal@eightsleep.com within 30 days of first agreeing to these Terms. If you do not opt out within that period, you will be bound by these provisions.
You may opt out of this arbitration provision by sending written notice to legal@eightsleep.com within 30 days of first agreeing to these Terms. If you opt out, the remaining Terms continue to apply.
Account & Service Control · Restriction or exception
Age, capacity and location requirements apply
You must be at least 16 or the local age of legal majority, whichever is greater, have capacity to contract, and be somewhere use of the Services is lawful. All three requirements apply.
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To use the Services, you must meet all of the following eligibility requirements:
You are at least 16 years of age, or the age of legal majority in your jurisdiction, whichever is greater.
You have the legal capacity to enter into a binding contract.
You are not located in a jurisdiction where use of the Services is prohibited by applicable law.
Legal Rights & Agreement Rules · Restriction or exception
Organizational users must have authority
If using the Services for an organization, you represent that you can bind it to these terms. Continued use after updates accepts them through the Section 2 notice and rejection process.
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If you are using the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms. By continuing to use the Services after any update to these Terms, you accept the updated Terms as described in Section 2.
Legal Rights & Agreement Rules · Procedure
Material term changes come with notice and a rejection option
Eight Sleep may change the terms for service, legal or business reasons. Changes it considers material get at least 30 days’ notice by account email, App notice or both. Continuing after the notice period accepts them. To reject, email support@eightsleep.com before they take effect. Rejecting a material change preserves the prior terms through the current subscription period, then your account and access terminate.
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We may update or modify these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. When we make changes that we consider material, we will notify you at least 30 days before the changes take effect by sending an email to the address associated with your Account, by posting a notice within the App, or both.
Your continued use of the Services after the 30-day notice period constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you may reject them by emailing support@eightsleep.com before the changes take effect. If you reject a material change, your access to the Services will continue under the prior Terms until the end of your current subscription period, at which point your Account and access will terminate.
Legal Rights & Agreement Rules · Company practice
Minor changes may arrive without advance notice
Eight Sleep may make non-material changes, such as typo corrections or minor clarifications, without advance notice. The Last Updated date reflects the latest revision.
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For non-material changes (such as corrections of typographical errors or minor clarifications), we may update these Terms without advance notice. The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review these Terms periodically.
Charges & Financial Obligations · Company practice
Pricing errors can be corrected after an order
Website purchases follow these terms. Displayed prices use the applicable local currency and may change without prior notice. Eight Sleep may correct an error even after ordering, but must notify you and let you confirm or cancel an affected order.
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All purchases of Products made through eightsleep.com are governed by these Terms. Prices displayed on the website are in the applicable local currency and are subject to change without prior notice. We reserve the right to correct pricing errors at any time, including after an order has been placed. If a pricing error affects your order, we will notify you and give you the option to confirm or cancel.
Charges & Financial Obligations · Restriction or exception
Unauthorized or secondhand purchases lose listed services and warranty eligibility
The terms exclude hardware and accessories from unauthorized resellers, third-party marketplaces or secondhand sources from the Limited Warranty, support, Autopilot activation, updates, promotions and trade-in programs. Eight Sleep disclaims responsibility because it cannot verify condition, authenticity or safety. This does not limit warranty rights under applicable law. Authorized retailers are listed on the website.
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Any Eight Sleep hardware or accessories purchased from unauthorized resellers, third-party marketplaces, or secondhand sources are not eligible for Eight Sleep's Limited Warranty, customer support, Autopilot subscription activation, software and firmware updates, or participation in Eight Sleep promotions or trade-in programs. Eight Sleep cannot verify the condition, authenticity, or safety of hardware or accessories obtained through unauthorized channels and assumes no responsibility for them. For a list of authorized retailers, visit eightsleep.com.
Products are covered by Eight Sleep's Limited Warranty, available at eightsleep.com/warranty, which is also incorporated into these Terms by reference. The Limited Warranty sets out the scope of coverage, exclusions, and claim procedures. Nothing in these Terms limits any warranty rights you may have under applicable law.
Not stated here
The linked Limited Warranty text is not supplied here; full coverage, exclusions and claim procedures are not established by this source.
Charges & Financial Obligations · Context
Payment and financing providers impose separate terms
Payments use processors including Stripe, Affirm and Klarna. Submitting payment information agrees to the applicable processor’s terms. Financing depends on the lender’s terms, approval and eligibility; Eight Sleep is not a party to your financing agreement. Those providers’ detailed terms are not supplied here.
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Payments you make to Eight Sleep are processed through third-party payment processors, including Stripe, Affirm, and Klarna. By submitting payment information, you agree to the terms and conditions of the applicable payment processor. Financing options offered through Affirm, Klarna, or other providers are subject to those providers' own terms, credit approval, and eligibility requirements. Eight Sleep is not a party to any financing agreement between you and a third-party lender.
Charges & Financial Obligations · Restriction or exception
You bear applicable purchase taxes and fees
You are responsible for applicable taxes, duties and fees, except where Eight Sleep must legally collect and remit them.
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You are responsible for all applicable taxes, duties, and fees associated with your purchase, except where we are legally required to collect and remit such amounts.
Charges & Financial Obligations · Context
Product returns follow a separate 30-day policy
Product purchases are subject to the incorporated 30-day Return Policy at the linked official page. This document does not supply that policy’s detailed conditions, so the reference alone does not establish unrestricted return eligibility.
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Purchases of Products are subject to our 30-day Return Policy, available at eightsleep.com/return-policy. That policy is incorporated into these Terms by reference. Please review it before making a purchase.
Not stated here
The linked Return Policy text is not supplied here; detailed eligibility, exclusions and return procedures cannot be determined from this source.
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qualifies (model-proposed): The page advertises a 30-night trial and free returns — qualifies: The promotional trial and free-return language must be read with the incorporated Return Policy, whose full conditions are not supplied.
Legal Rights & Agreement Rules · Company commitment
The Limited Warranty supplies coverage and claim rules
A separate incorporated Limited Warranty sets coverage, exclusions and claim procedures for Products. Those details are not supplied here. The terms preserve warranty rights under applicable law.
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Products are covered by Eight Sleep's Limited Warranty, available at eightsleep.com/warranty, which is also incorporated into these Terms by reference. The Limited Warranty sets out the scope of coverage, exclusions, and claim procedures. Nothing in these Terms limits any warranty rights you may have under applicable law.
Not stated here
The linked Limited Warranty text is not supplied here; full coverage, exclusions and claim procedures are not established by this source.
Cross-references
contrast (model-proposed): Services are offered as is, alongside the Limited Warranty and statutory rights — contrast: The terms both incorporate a Product Limited Warranty and state a broad warranty disclaimer. They also preserve statutory warranty rights; the linked Warranty’s full scope is not supplied, so the disclaimer is not treated as erasing all coverage.
Charges & Financial Obligations · Procedure
Gift subscriptions can start 60 days after delivery
A gift recipient must create an account and accept the terms. Their Autopilot subscription begins at activation or 60 days after delivery, whichever comes first. The purchaser remains responsible for payment and applicable return/refund terms; the recipient cannot receive a direct gift-purchase refund from Eight Sleep.
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If you purchase a Pod or other Product as a gift, the recipient will need to create their own Eight Sleep Account and agree to these Terms before using the Services. The recipient's Autopilot subscription will begin when they connect and activate the Pod, or 60 days after delivery, whichever is earlier. You, as the purchaser, remain responsible for the purchase price and any applicable return or refund terms. The recipient is not entitled to a refund directly from Eight Sleep for a gift purchase.
Charges & Financial Obligations · Context
HSA or FSA eligibility is not guaranteed
Some Products may qualify for HSA/FSA funds, depending on your plan and tax situation. Eight Sleep gives no eligibility guarantee or tax advice; it directs you to your tax adviser or benefits administrator to confirm.
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Certain Products may be eligible for purchase using Health Savings Account (HSA) or Flexible Spending Account (FSA) funds. Eligibility depends on your individual plan and tax situation. Eight Sleep does not provide tax advice and makes no guarantees regarding HSA or FSA eligibility. Please consult your tax advisor or benefits administrator to confirm whether a purchase qualifies under your plan.
Content & IP Rights · Permission or license
Software is licensed for personal, non-commercial use
Compliance with the terms gives you a limited, non-exclusive, non-transferable and revocable license to the App, website and Pod software for personal, non-commercial use. Embedded Pod software is licensed, not sold.
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Subject to your compliance with these Terms, Eight Sleep grants you a limited, non-exclusive, non-transferable, revocable license to access and use the App, the Eight Sleep website, and any software included with or embedded in the Pod solely for your personal, non-commercial purposes. All software included with or embedded in the Pod is licensed to you, not sold.
Content & IP Rights · Restriction or exception
Copying, redistribution and reverse engineering are restricted
The terms prohibit copying, modification, adaptation, derivative works, redistribution, sublicensing, leasing, renting, lending and removal of proprietary markings. Reverse engineering and source-code extraction are prohibited, with Section 8’s exception for what applicable law permits. Commercial use needs prior written consent. Open-source components have their own licenses, available on request.
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You may not: (a) copy, modify, adapt, or create derivative works of the Services or any software; (b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software; (c) distribute, sublicense, lease, rent, or lend any portion of the Services to any third party; (d) remove or alter any proprietary notices, labels, or marks; (e) use the Services for any commercial purpose without Eight Sleep's prior written consent; (f) use the Services, or any data or output derived from the Services, to develop, train, or improve any product or service that competes with Eight Sleep; (g) systematically download, cache, or store content from the Services other than for your personal use; or (h) use data collected by the Pod or generated by the Services as training data for any machine learning model or artificial intelligence system, except through features Eight Sleep expressly provides for that purpose. Certain open source components included in the software are subject to their respective open source licenses, which will be made available upon request.
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software included in the Services, except as permitted by applicable law.
Content & IP Rights · Restriction or exception
Service data cannot be used freely for competing products or AI training
You may not use the Services or their data/output to develop, train or improve a competing product or service. Systematic downloads, caching or storage are barred except for personal use. Using Pod or Services data to train machine-learning or AI systems is barred except through features Eight Sleep expressly supplies for that purpose; applicable open-source licenses remain separate.
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You may not: (a) copy, modify, adapt, or create derivative works of the Services or any software; (b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software; (c) distribute, sublicense, lease, rent, or lend any portion of the Services to any third party; (d) remove or alter any proprietary notices, labels, or marks; (e) use the Services for any commercial purpose without Eight Sleep's prior written consent; (f) use the Services, or any data or output derived from the Services, to develop, train, or improve any product or service that competes with Eight Sleep; (g) systematically download, cache, or store content from the Services other than for your personal use; or (h) use data collected by the Pod or generated by the Services as training data for any machine learning model or artificial intelligence system, except through features Eight Sleep expressly provides for that purpose. Certain open source components included in the software are subject to their respective open source licenses, which will be made available upon request.
Content & IP Rights · Restriction or exception
Eight Sleep keeps its intellectual property
Eight Sleep and its licensors retain intellectual-property rights in the Services. Eight Sleep, Pod, Autopilot and related marks belong to Eight Sleep; use of its trademarks needs prior written permission.
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Eight Sleep and its licensors retain all right, title, and interest in and to the Services, including all patents, trademarks, copyrights, trade secrets, and other intellectual property rights. "Eight Sleep," "Pod," "Autopilot," and all related names, logos, and marks are trademarks of Eight Sleep. You may not use any Eight Sleep trademarks without our prior written permission.
Content & IP Rights · Procedure
Copyright notices go to the designated agent
Send a DMCA notice to legal@eightsleep.com identifying the copyrighted work and allegedly infringing material, your contact information, a good-faith statement that the use is unauthorized, and a statement under penalty of perjury that the information is accurate and you are authorized to act for the owner.
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If you believe content available through the Services infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act to our designated agent at legal@eightsleep.com. Your notice must include: (a) identification of the copyrighted work; (b) identification of the allegedly infringing material; (c) your contact information; (d) a statement of good-faith belief that the use is unauthorized; and (e) a statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner.
Use & Processing · Permission or license
You own personal data but license defined uses to Eight Sleep
You retain ownership of personal data you provide or that the Services collect through Pod use, including sleep, biometric and health information. Using the Services licenses Eight Sleep worldwide, royalty-free and non-exclusively to use, process and store it solely to provide, maintain and personalize your Services, generate insights and recommendations, and create de-identified, aggregated datasets for research, analytics and product development.
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You retain ownership of all personal data you provide or that the Services collect through your use of the Pod, including sleep data, biometric data, and health information.
By using the Services, you grant Eight Sleep a worldwide, royalty-free, non-exclusive license to use, process, and store your data solely to: (a) provide, maintain, and personalize the Services for you; (b) generate your sleep insights and recommendations; and (c) create de-identified and aggregated datasets for research, analytics, and product development. Eight Sleep does not use your personal data to train third-party large language models or generative AI systems.
Use & Processing · Company commitment
Personal data is not used to train third-party generative AI
Eight Sleep says it does not use your personal data to train third-party large language models or generative AI systems. This is a specific promise, not a prohibition on every internal AI use or on the separately permitted creation of de-identified, aggregated datasets.
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By using the Services, you grant Eight Sleep a worldwide, royalty-free, non-exclusive license to use, process, and store your data solely to: (a) provide, maintain, and personalize the Services for you; (b) generate your sleep insights and recommendations; and (c) create de-identified and aggregated datasets for research, analytics, and product development. Eight Sleep does not use your personal data to train third-party large language models or generative AI systems.
Cross-references
narrows (model-proposed): You own personal data but license defined uses to Eight Sleep — narrows: The company’s data-use permission includes an express promise not to use personal data to train third-party large language models or generative AI systems.
Use & Processing · Context
A separate Privacy Policy is incorporated
The terms incorporate the linked Privacy Policy for fuller collection, use and protection details. That policy’s text is not supplied here; this reference does not establish its detailed rules.
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For full details on how we collect, use, and protect your data, please review our Privacy Policy at eightsleep.com/privacy-policy, which is incorporated into these Terms by reference.
Not stated here
The linked Privacy Policy text is not supplied here; its full collection, use and protection rules cannot be established from this reference.
Content & IP Rights · Permission or license
Feedback rights are assigned without compensation
Submitting suggestions, ideas or feedback assigns all rights in them to Eight Sleep. It may use the feedback without restriction or payment to you.
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If you submit suggestions, ideas, or feedback about the Services, you assign to Eight Sleep all rights in that feedback, and Eight Sleep may use it without restriction or compensation to you.
Inference & Profiling · Company practice
AI analyzes data for wellness features, with accuracy limits
Autopilot adjustments, personalized sleep insights, health analytics and an AI agent use algorithms and machine learning to analyze your data and deliver recommendations or automated changes. Output may be wrong or incomplete. These features are informational and for general wellness, not medical advice or a substitute for professional care; users should exercise independent judgment.
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The Services include AI-powered features such as Autopilot temperature adjustment, personalized sleep insights, health monitoring analytics, and an AI agent. These features rely on algorithms and machine learning models that analyze your data to deliver recommendations and automated adjustments.
AI-generated insights and recommendations may contain errors and are not guaranteed to be accurate or complete. All AI-powered features are provided for informational and general wellness purposes only. They do not constitute medical advice and are not a substitute for professional medical care. You should exercise your own independent judgment when acting on any AI-generated content.
Legal Rights & Agreement Rules · Restriction or exception
Treat Pod information as wellness information, not medical guidance
The Pod and Services are not medical devices and do not diagnose, treat, cure or prevent disease. Heart rate, variability, respiration and sleep-stage data are for wellness/information unless specific features later obtain FDA clearance and separate terms. Do not use Services data for medical decisions, delay care or disregard professional advice. They are not designed for emergencies. AI output may be inaccurate or incomplete; exercise independent judgment.
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THE POD AND THE SERVICES ARE NOT MEDICAL DEVICES AND ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR HEALTH CONDITION. Unless and until specific features receive U.S. Food and Drug Administration clearance (at which point separate terms will apply), all data provided through the Services, including heart rate, heart rate variability, respiratory rate, and sleep stage information, is for general wellness and informational purposes only.
Do not disregard professional medical advice, delay seeking medical treatment, or rely on information from the Services for any medical decision. The Services are not designed for use in emergency or life-threatening situations. Individual results vary. Some users may experience skin sensitivities or reactions from prolonged contact with Pod cover materials or other Products; discontinue use and consult a healthcare provider if irritation occurs.
AI-generated insights and recommendations may contain errors and are not guaranteed to be accurate or complete. All AI-powered features are provided for informational and general wellness purposes only. They do not constitute medical advice and are not a substitute for professional medical care. You should exercise your own independent judgment when acting on any AI-generated content.
Legal Rights & Agreement Rules · Procedure
Stop using a Product if skin irritation occurs
Results vary, and prolonged contact with Pod cover materials or other Products may cause sensitivity or reactions. The terms direct users to stop use and consult a healthcare provider if irritation occurs.
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Do not disregard professional medical advice, delay seeking medical treatment, or rely on information from the Services for any medical decision. The Services are not designed for use in emergency or life-threatening situations. Individual results vary. Some users may experience skin sensitivities or reactions from prolonged contact with Pod cover materials or other Products; discontinue use and consult a healthcare provider if irritation occurs.
Security & Safeguards · Restriction or exception
Unlawful use, disruption and security abuse are prohibited
You agree not to use the Services unlawfully, disrupt or unreasonably burden connected services or networks, impersonate others or misrepresent affiliations, transmit harmful code, or circumvent or interfere with security and access controls.
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You agree not to engage in any of the following prohibited conduct in connection with the Services:
Use the Services for any unlawful purpose or in violation of any applicable law or regulation.
Interfere with, disrupt, or impose an unreasonable burden on the Services, servers, or networks connected to the Services.
Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
Transmit viruses, malware, or any other harmful code through the Services.
Circumvent, disable, or otherwise interfere with any security or access-control features of the Services.
Content & IP Rights · Restriction or exception
Automation, reverse engineering and hardware changes have limits
Scraping, crawling and automated access or collection need prior written consent. Reverse engineering and code extraction are barred except as applicable law permits. Unauthorized commercial use of the Services or their content is prohibited, and hardware modifications require Eight Sleep’s express authorization.
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Scrape, crawl, or use automated means to access or collect data from the Services without our prior written consent.
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software included in the Services, except as permitted by applicable law.
Use the Services, or any content obtained from the Services, for unauthorized commercial purposes.
Modify Pod hardware or any other Products except as expressly authorized by Eight Sleep.
Legal Rights & Agreement Rules · Context
Third-party integrations have separate rules
Integrations and links may include Apple Health, Google Health Connect and other health or fitness services. Those services have their own terms and privacy policies; Eight Sleep disclaims responsibility for their content, accuracy, availability and practices. Links are not endorsements. Their detailed rules are not supplied here.
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The Services may integrate with or link to third-party platforms, including Apple Health, Google Health Connect, and other health or fitness applications. These third-party services are governed by their own terms of service and privacy policies, and we are not responsible for their content, accuracy, availability, or practices. Any links to third-party websites or services do not constitute an endorsement by Eight Sleep.
Use & Processing · Context
Privacy policies govern data use, including a U.S. health-data policy
Personal-data collection and use follow the linked Privacy Policy. U.S. residents are also directed to the incorporated Consumer Health Data Privacy Policy. Using the Services acknowledges reading and agreeing to the applicable policies. Their full text is not supplied here.
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Our collection and use of your personal data is governed by our Privacy Policy at eightsleep.com/privacy-policy. If you are a U.S. resident, please also review our Consumer Health Data Privacy Policy at eightsleep.com/legal/consumer-health-data-privacy-policy, which is incorporated into these Terms by reference. By using the Services, you acknowledge that you have read and agree to the Privacy Policy and, if applicable, our Consumer Health Data Privacy Policy.
Not stated here
The linked Privacy Policy and Consumer Health Data Privacy Policy texts are not supplied here; their full collection, use, disclosure and protection rules cannot be described.
Legal Rights & Agreement Rules · Restriction or exception
International users must comply with local law
The Services operate from the United States. Users accessing them elsewhere are responsible for applicable local-law compliance. The terms refer data-transfer arrangements to the unsupplied Privacy Policy, so no specific transfer mechanism is established here.
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The Services are operated from the United States. If you access the Services from outside the U.S., you are responsible for compliance with applicable local laws. Data transfers are handled as described in our Privacy Policy.
Not stated here
The referenced Privacy Policy text is not supplied here; the terms do not specify its data-transfer mechanisms.
Legal Rights & Agreement Rules · User right or choice
EEA and UK users keep home-court and mandatory consumer protections
For users in the EEA or UK, Section 10 does not apply. Disputes go to courts in the user’s country of residence, and mandatory local consumer protections apply to the extent they cannot be waived by contract.
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If you are located in the European Economic Area or the United Kingdom: (a) the arbitration provision in Section 10 does not apply to you; (b) disputes will be subject to the courts of your country of residence; and (c) mandatory consumer protection laws of your jurisdiction apply to the extent they cannot be waived by contract.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. If you are located in the European Economic Area or the United Kingdom, this Section 10 does not apply to you.
Charges & Financial Obligations · User right or choice
EEA and UK consumers may withdraw within 14 days
Consumers in the EEA/UK buying through the Services may have a reason-free statutory withdrawal right within 14 days of Product delivery or subscription purchase. Contact support@eightsleep.com before expiry. The terms say the 30-day Product Return Policy is more favorable and either may be used. For subscriptions, withdrawal may be lost after performance begins if you expressly consented and acknowledged that loss. Other statutory consumer protections remain.
Supporting quotations
If you are located in the European Economic Area or the United Kingdom and you purchase Products or subscriptions through the Services as a consumer, you may have a statutory right to withdraw from your purchase within 14 days of delivery (for Products) or within 14 days of the date of purchase (for subscriptions), without giving any reason. To exercise this right, you must inform us of your decision by contacting support@eightsleep.com before the withdrawal period expires. For Products, Eight Sleep's 30-day Return Policy provides more favorable terms than the statutory withdrawal period, and you may use either. For subscriptions, if you have expressly consented to the provision of digital content or services and acknowledged that you lose your right of withdrawal once performance begins, the withdrawal right may not apply after performance has started. These rights do not affect any other statutory consumer protections available to you under the laws of your country of residence.
Cross-references
narrows (model-proposed): Automatic renewal continues unless you cancel — exception_to: Possible EEA/UK statutory withdrawal is separate from ordinary end-of-period cancellation without prorated refunds.
Legal Rights & Agreement Rules · Procedure
Try informal dispute resolution for at least 60 days
Where Section 10 applies, contact legal@eightsleep.com and attempt informal resolution for at least 60 days before starting a formal proceeding. Section 10 does not apply to users in the EEA or UK.
Supporting quotations
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. If you are located in the European Economic Area or the United Kingdom, this Section 10 does not apply to you.
Before initiating any formal proceeding, you agree to contact us at legal@eightsleep.com and attempt to resolve the dispute informally for at least 60 days.
Legal Rights & Agreement Rules · Procedure
AAA arbitration has venue, fee and court exceptions
After informal resolution fails, covered disputes about the terms, Products or Services go to binding AAA Consumer Arbitration, in English, in your county or remotely at your election. Eight Sleep pays all AAA filing and arbitration fees for claims under $10,000. Section 10 excludes EEA/UK users; you can opt out within 30 days. Eligible individual small claims and public injunctive relief can go to court. An unenforceable class waiver voids arbitration for that claim.
Supporting quotations
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. If you are located in the European Economic Area or the United Kingdom, this Section 10 does not apply to you.
If informal resolution fails, all disputes arising out of or relating to these Terms, the Products, or the Services will be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. Arbitration will be conducted in English, in the county where you reside or remotely at your election. Eight Sleep will pay all AAA filing and arbitration fees for claims under $10,000.
You may opt out of this arbitration provision by sending written notice to legal@eightsleep.com within 30 days of first agreeing to these Terms. If you opt out, the remaining Terms continue to apply.
Either party may bring an individual claim in small claims court if the claim qualifies. Nothing in this Section prevents you from seeking public injunctive relief in court under applicable consumer protection laws.
If the class action waiver in Section 10.3 is found unenforceable as to a particular claim, the entire arbitration provision is void for that claim only. If any other part of this Section is found unenforceable, that portion will be severed and the remainder will continue in full force.
Legal Rights & Agreement Rules · Restriction or exception
Class and representative proceedings are waived, subject to exceptions
Where Section 10 applies, disputes are individual, and class, consolidated and representative proceedings are waived. The introduction permits opting out of arbitration and the class waiver by writing to legal@eightsleep.com within 30 days of first agreement. EEA/UK users are excluded from Section 10. If the class waiver is unenforceable for a claim, arbitration is void for that claim.
Supporting quotations
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. If you are located in the European Economic Area or the United Kingdom, this Section 10 does not apply to you.
YOU AND EIGHT SLEEP AGREE THAT ALL DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING.
You may opt out of the arbitration and class action waiver provisions by sending written notice to legal@eightsleep.com within 30 days of first agreeing to these Terms. If you do not opt out within that period, you will be bound by these provisions.
If the class action waiver in Section 10.3 is found unenforceable as to a particular claim, the entire arbitration provision is void for that claim only. If any other part of this Section is found unenforceable, that portion will be severed and the remainder will continue in full force.
Legal Rights & Agreement Rules · Restriction or exception
Both sides waive jury trials where law permits
Within Section 10, both you and Eight Sleep waive jury trials to the fullest extent the law permits. Section 10 does not apply to EEA or UK users. This clause states a jury waiver separately from the arbitration opt-out.
Supporting quotations
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. If you are located in the European Economic Area or the United Kingdom, this Section 10 does not apply to you.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND EIGHT SLEEP WAIVE THE RIGHT TO A JURY TRIAL.
Legal Rights & Agreement Rules · User right or choice
A timely written opt-out preserves the remaining terms
Write to legal@eightsleep.com within 30 days of first agreeing to opt out of arbitration; the introductory notice also includes the class-action waiver. The remaining terms continue to apply.
Supporting quotations
You may opt out of this arbitration provision by sending written notice to legal@eightsleep.com within 30 days of first agreeing to these Terms. If you opt out, the remaining Terms continue to apply.
You may opt out of the arbitration and class action waiver provisions by sending written notice to legal@eightsleep.com within 30 days of first agreeing to these Terms. If you do not opt out within that period, you will be bound by these provisions.
Legal Rights & Agreement Rules · User right or choice
Small claims and public injunctions can remain in court
For disputes governed by Section 10, either party can bring a qualifying individual small-claims case, and users can seek public injunctive relief in court under applicable consumer-protection laws. Section 10 does not apply to EEA/UK users.
Supporting quotations
Either party may bring an individual claim in small claims court if the claim qualifies. Nothing in this Section prevents you from seeking public injunctive relief in court under applicable consumer protection laws.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. If you are located in the European Economic Area or the United Kingdom, this Section 10 does not apply to you.
An invalid class waiver can remove arbitration for that claim
Under Section 10, an unenforceable class waiver voids the entire arbitration provision only for the particular claim. Other invalid portions are severed while the remainder survives. Section 10 excludes EEA and UK users.
Supporting quotations
If the class action waiver in Section 10.3 is found unenforceable as to a particular claim, the entire arbitration provision is void for that claim only. If any other part of this Section is found unenforceable, that portion will be severed and the remainder will continue in full force.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. If you are located in the European Economic Area or the United Kingdom, this Section 10 does not apply to you.
Legal Rights & Agreement Rules · Restriction or exception
Services are offered as is, alongside the Limited Warranty and statutory rights
Eight Sleep broadly disclaims warranties to the maximum lawful extent, including merchantability, fitness, title and non-infringement. It does not promise uninterrupted, error-free, secure or harmless Services, defect correction, or accurate/reliable data and insights. Read this alongside the incorporated Product Limited Warranty and preserved legal warranty rights. Local limits on exclusions and non-waivable consumer rights remain; the separate Warranty’s full text is not supplied here.
Supporting quotations
THE SERVICES (INCLUDING THE POD AND OTHER PRODUCTS, APP, EIGHT SLEEP WEBSITE, AND ALL RELATED SOFTWARE AND CONTENT) ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EIGHT SLEEP DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. WE MAKE NO REPRESENTATIONS REGARDING THE ACCURACY OR RELIABILITY OF ANY DATA, INSIGHTS, OR CONTENT PROVIDED THROUGH THE SERVICES.
Some jurisdictions do not allow the exclusion of implied warranties or the limitation or exclusion of liability for certain types of damages. If you reside in such a jurisdiction, the limitations and exclusions above apply only to the extent permitted by the laws of that jurisdiction. Nothing in these Terms affects your statutory rights as a consumer that cannot be waived or limited by contract.
Products are covered by Eight Sleep's Limited Warranty, available at eightsleep.com/warranty, which is also incorporated into these Terms by reference. The Limited Warranty sets out the scope of coverage, exclusions, and claim procedures. Nothing in these Terms limits any warranty rights you may have under applicable law.
Not stated here
The linked Limited Warranty text is not supplied here; detailed coverage, exclusions and procedures cannot be resolved from the general disclaimer.
Legal Rights & Agreement Rules · Restriction or exception
Liability is capped at the greater of prior-year payments or $100
To the maximum extent law permits, Eight Sleep’s aggregate liability for claims related to the terms, Products or Services is limited to the greater of payments to it during the 12 months before the event giving rise to the claim or $100. Local restrictions on liability limits and non-waivable consumer rights remain.
Supporting quotations
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EIGHT SLEEP'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, THE PRODUCTS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO EIGHT SLEEP IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
Some jurisdictions do not allow the exclusion of implied warranties or the limitation or exclusion of liability for certain types of damages. If you reside in such a jurisdiction, the limitations and exclusions above apply only to the extent permitted by the laws of that jurisdiction. Nothing in these Terms affects your statutory rights as a consumer that cannot be waived or limited by contract.
Legal Rights & Agreement Rules · Restriction or exception
Specified indirect and other damages are excluded where lawful
To the extent law permits, Eight Sleep excludes indirect, incidental, special, consequential, exemplary and punitive damages, including lost profits, data, use or goodwill, for claims connected to the terms, Products or Services. It applies regardless of legal theory or advance warning. Jurisdictional restrictions and non-waivable consumer rights limit the exclusion.
Supporting quotations
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EIGHT SLEEP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS, THE PRODUCTS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF EIGHT SLEEP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion of implied warranties or the limitation or exclusion of liability for certain types of damages. If you reside in such a jurisdiction, the limitations and exclusions above apply only to the extent permitted by the laws of that jurisdiction. Nothing in these Terms affects your statutory rights as a consumer that cannot be waived or limited by contract.
Legal Rights & Agreement Rules · User right or choice
Non-waivable consumer rights survive liability exclusions
Warranty and liability exclusions apply only as far as the resident’s jurisdiction permits. The terms do not affect consumer rights that cannot be waived or limited by contract.
Supporting quotations
Some jurisdictions do not allow the exclusion of implied warranties or the limitation or exclusion of liability for certain types of damages. If you reside in such a jurisdiction, the limitations and exclusions above apply only to the extent permitted by the laws of that jurisdiction. Nothing in these Terms affects your statutory rights as a consumer that cannot be waived or limited by contract.
Legal Rights & Agreement Rules · Restriction or exception
You must defend and reimburse specified claims
You agree to indemnify, defend and hold harmless Eight Sleep and its officers, directors, employees, agents and affiliates for claims, liabilities, damages, losses, costs and reasonable legal fees arising from your misuse, breach of the terms or violation of third-party rights. Eight Sleep must give reasonable claim notice and cooperate in the defense at your expense.
Supporting quotations
You agree to indemnify, defend, and hold harmless Eight Sleep and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your misuse of the Services; (b) your violation of these Terms; or (c) your violation of any third-party rights. Eight Sleep will provide you with reasonable notice of any such claim and will cooperate with your defense at your expense.
Account & Service Control · Company practice
Eight Sleep may suspend or terminate for specified causes
Eight Sleep may suspend or terminate all or part of your access, including your account, for terms violations, nonpayment, fraud or legal requirements. It will provide notice where reasonably practicable.
Supporting quotations
We may suspend or terminate your access to the Services, including your Account, in whole or in part, if you violate these Terms, fail to pay amounts owed, engage in fraudulent activity, or as required by law. We will provide notice where reasonably practicable.
Account & Service Control · User right or choice
You can end the relationship and request a data export
You may terminate at any time by canceling Autopilot and deleting your account. Ordinary subscription cancellation takes effect at the billing-period end without a prorated refund, subject to separate statutory rights. On termination you may request a data export under the Privacy Policy; that policy’s detailed procedure is not supplied here.
Supporting quotations
You may terminate your relationship with Eight Sleep at any time by canceling your Autopilot subscription and deleting your Account. Upon termination, you may request a data export as described in our Privacy Policy.
You may cancel your subscription at any time through the App, by emailing support@eightsleep.com, or by calling 888-699-4015. Cancellation takes effect at the end of your current billing period. No prorated refunds are provided for partial billing periods.
Not stated here
The Privacy Policy text is not supplied here; data-export formats, timing and detailed procedures remain unspecified.
Legal Rights & Agreement Rules · Restriction or exception
Your use license ends, while specified terms survive
Termination immediately ends your license to use the Services. Sections 6, 7, 8, 10, 11, 12 and 13 survive, covering intellectual property, data and AI, health and conduct, disputes, liability, termination/indemnity/law, and general provisions. This does not revive your use license or remove existing exceptions and purpose limits, including the limits on Eight Sleep’s data license.
Supporting quotations
Upon termination, your license to use the Services ends immediately. Sections 6 (License to Use the Services and Intellectual Property), 7 (Your Content, Data, and AI-Powered Features), 8 (Health and Wellness Disclaimers and Prohibited Conduct), 10 (Dispute Resolution, Arbitration, and Class Action Waiver), 11 (Disclaimers and Limitation of Liability), 12 (Indemnification, Termination, and Governing Law), and 13 (General Provisions) of these Terms survive termination.
Subject to your compliance with these Terms, Eight Sleep grants you a limited, non-exclusive, non-transferable, revocable license to access and use the App, the Eight Sleep website, and any software included with or embedded in the Pod solely for your personal, non-commercial purposes. All software included with or embedded in the Pod is licensed to you, not sold.
By using the Services, you grant Eight Sleep a worldwide, royalty-free, non-exclusive license to use, process, and store your data solely to: (a) provide, maintain, and personalize the Services for you; (b) generate your sleep insights and recommendations; and (c) create de-identified and aggregated datasets for research, analytics, and product development. Eight Sleep does not use your personal data to train third-party large language models or generative AI systems.
Texas law applies with California and mandatory local-law qualifications
The terms choose Texas law without conflict-of-laws principles. Where California law independently requires it, including the cited Cal. Civ. Code Section 1799.208, California residents’ claims arising in California may be arbitrated under California substantive law. The clause says it adds no obligations beyond that law. Outside the U.S., non-waivable local consumer protections remain. The cited law’s full text is not supplied.
Supporting quotations
These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles. For California residents: to the extent required by applicable California law, including Cal. Civ. Code Section 1799.208, claims arising in California brought by California residents may be arbitrated under California substantive law. This provision does not expand Eight Sleep's obligations beyond what California law independently requires. For users outside the United States, applicable local mandatory consumer protection laws apply to the extent they cannot be waived by contract.
Legal Rights & Agreement Rules · Context
The terms and incorporated policies form the full agreement
These terms together with the Privacy Policy, Consumer Health Data Privacy Policy, Limited Warranty and Return Policy replace earlier agreements, understandings and communications on the same Services subject. The health-data policy reference is directed to U.S. residents and applies where relevant. The linked policies’ full text is not supplied here.
Supporting quotations
These Terms, together with the Privacy Policy, Consumer Health Data Privacy Policy, Limited Warranty, and Return Policy (each incorporated by reference), constitute the entire agreement between you and Eight Sleep regarding the Services and supersede all prior agreements, understandings, and communications on the same subject matter.
Our collection and use of your personal data is governed by our Privacy Policy at eightsleep.com/privacy-policy. If you are a U.S. resident, please also review our Consumer Health Data Privacy Policy at eightsleep.com/legal/consumer-health-data-privacy-policy, which is incorporated into these Terms by reference. By using the Services, you acknowledge that you have read and agree to the Privacy Policy and, if applicable, our Consumer Health Data Privacy Policy.
Not stated here
The Privacy Policy, Consumer Health Data Privacy Policy, Limited Warranty and Return Policy texts are not supplied here; incorporation does not establish their detailed rules.
Legal Rights & Agreement Rules · Procedure
Invalid provisions are modified or severed, with an arbitration exception
A court-found unenforceable provision is modified only as much as necessary, or removed if modification is impossible; other provisions continue. Section 10 has a specific rule: an invalid class waiver voids arbitration for the affected claim, while other invalid parts of that section are severed.
Supporting quotations
If any provision of these Terms is held unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. All remaining provisions will continue in full force and effect.
If the class action waiver in Section 10.3 is found unenforceable as to a particular claim, the entire arbitration provision is void for that claim only. If any other part of this Section is found unenforceable, that portion will be severed and the remainder will continue in full force.
Legal Rights & Agreement Rules · Restriction or exception
Failure to enforce does not waive Eight Sleep’s rights
Eight Sleep’s failure to enforce a term or right does not waive it. A waiver must be written and signed by Eight Sleep.
Supporting quotations
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by Eight Sleep.
Legal Rights & Agreement Rules · Permission or license
Eight Sleep can transfer the terms without your consent
Eight Sleep may assign or transfer all or part of the terms without your consent. You need its prior written consent to transfer your own rights or obligations.
Supporting quotations
Eight Sleep may assign or transfer these Terms, in whole or in part, without your consent. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
Legal Rights & Agreement Rules · Restriction or exception
Events beyond reasonable control can excuse performance failures
Eight Sleep excludes liability for delay or failure caused by events beyond its reasonable control, such as disasters, pandemics, war, terrorism, labor disputes, government actions, utility failures or third-party outages. Non-waivable consumer rights remain protected by the terms.
Supporting quotations
Eight Sleep will not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including, without limitation, natural disasters, pandemics, war, terrorism, labor disputes, government actions, power or internet failures, or third-party service outages.
Some jurisdictions do not allow the exclusion of implied warranties or the limitation or exclusion of liability for certain types of damages. If you reside in such a jurisdiction, the limitations and exclusions above apply only to the extent permitted by the laws of that jurisdiction. Nothing in these Terms affects your statutory rights as a consumer that cannot be waived or limited by contract.
Legal Rights & Agreement Rules · Procedure
Notices count when emailed or posted in the App
Eight Sleep may send notices to your account email or through the App. Notices to the company go to legal@eightsleep.com unless a specific term states another route. Notice is treated as given when the email is sent or the App notice is posted.
Supporting quotations
We may send notices to you via the email address associated with your Account or through in-App notifications. Unless otherwise expressly set forth in these Terms, notices to Eight Sleep hereunder must be sent to legal@eightsleep.com. Notice is deemed given when sent by email or posted in the App.
Legal Rights & Agreement Rules · Context
Headings do not independently change the terms
The agreement says section headings are for convenience and have no legal effect.
Supporting quotations
Section headings are included for convenience only and have no legal effect.
Legal Rights & Agreement Rules · Restriction or exception
App stores can enforce their specific protections
The terms generally create no third-party beneficiary rights. Apple, Google and their subsidiaries are exceptions: they may directly enforce Section 13.9. For App-store downloads/use, the agreement remains with Eight Sleep; Apple and Google owe no maintenance, support or warranty service and bear no responsibility for App claims or IP-claim defense. Any App warranty-failure obligation they have is limited to refunding its purchase price, if applicable.
Supporting quotations
These Terms do not create any third-party beneficiary rights, except that Apple Inc. and Google LLC (and their respective subsidiaries) are intended third-party beneficiaries of Section 13.9 below and may enforce those provisions directly.
If you download or use the App through the Apple App Store or Google Play Store, you acknowledge the following: (a) these Terms are between you and Eight Sleep only, not with Apple or Google; (b) Apple and Google have no obligation to provide maintenance, support, or warranty services for the App; (c) in the event of any failure of the App to conform to any applicable warranty, Apple or Google's sole obligation (if any) is limited to a refund of the purchase price of the App, if applicable; (d) Apple and Google are not responsible for addressing any claims by you or any third party relating to the App; and (e) in the event of any third-party intellectual property infringement claim, Apple and Google are not responsible for the investigation, defense, settlement, or discharge of such claim. You represent that you are not located in a country subject to a U.S. government embargo or designated as a "terrorist-supporting" country, and that you are not on any U.S. government restricted-party list. You agree to comply with all applicable third-party terms when using the App.
Legal Rights & Agreement Rules · Restriction or exception
App-store users make sanctions representations and accept third-party rules
When downloading or using the App through Apple or Google’s stores, you represent that you are not in a U.S.-embargoed or designated terrorist-supporting country or on a U.S. restricted-party list. You also agree to applicable third-party terms for App use; their details are not supplied here.
Supporting quotations
If you download or use the App through the Apple App Store or Google Play Store, you acknowledge the following: (a) these Terms are between you and Eight Sleep only, not with Apple or Google; (b) Apple and Google have no obligation to provide maintenance, support, or warranty services for the App; (c) in the event of any failure of the App to conform to any applicable warranty, Apple or Google's sole obligation (if any) is limited to a refund of the purchase price of the App, if applicable; (d) Apple and Google are not responsible for addressing any claims by you or any third party relating to the App; and (e) in the event of any third-party intellectual property infringement claim, Apple and Google are not responsible for the investigation, defense, settlement, or discharge of such claim. You represent that you are not located in a country subject to a U.S. government embargo or designated as a "terrorist-supporting" country, and that you are not on any U.S. government restricted-party list. You agree to comply with all applicable third-party terms when using the App.
Legal Rights & Agreement Rules · Permission or license
Use consents to electronic agreement and notices
Using the Services consents to receiving terms and related communications electronically. You agree electronic communications satisfy writing requirements and that electronic acceptance forms a binding agreement under the named E-SIGN Act and applicable state electronic-transaction laws. This describes the contract’s statement, not an independent finding about enforceability.
Supporting quotations
By using the Services, you consent to receiving these Terms and all related notices and communications electronically. You agree that all agreements, notices, disclosures, and other communications that Eight Sleep provides to you electronically satisfy any legal requirement that such communications be in writing. Your electronic acceptance of these Terms constitutes a binding agreement under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and applicable state laws governing electronic transactions.
Account & Service Control · Procedure
Contact legal, support or the Privacy Officer through the listed channels
Legal notices, including arbitration opt-outs and copyright notices, go to legal@eightsleep.com. Billing, account, Product and subscription support use support@eightsleep.com or 888-699-4015. The mailing address is Eight Sleep Inc., 915 Broadway, Ste 1301, New York, NY 10010; the additional Privacy Officer contact lists 915 Broadway, New York, NY 10010. Include your name, account email and a clear description. These general contacts do not replace specific notice deadlines.
Supporting quotations
We welcome your questions, concerns, and feedback about these Terms or the Services. You can reach us through any of the channels listed below.
legal@eightsleep.com
support@eightsleep.com
Customer support (phone) — Phone: 888-699-4015
Mailing address — Mail: Eight Sleep Inc., 915 Broadway, Ste 1301, New York, NY 10010
When contacting us, please include your full name, the email address associated with your Account, and a clear description of your question or concern so we can assist you promptly.
support@eightsleep.com
Privacy Officer:
Eight Sleep, Inc. 915 Broadway New York, NY 10010
Charges & Financial Obligations · Context
The captured page advertises Pod 6 from $1,999
The promotional section of this saved page says Pod 6 starts at $1,999. It is an advertised starting price, not a guaranteed final price for every configuration. The purchase clause permits price changes and correction of order pricing errors, with notice and a confirm-or-cancel option for an affected order.
Supporting quotations
The all-new Pod 6
Now starting at $1,999.
All purchases of Products made through eightsleep.com are governed by these Terms. Prices displayed on the website are in the applicable local currency and are subject to change without prior notice. We reserve the right to correct pricing errors at any time, including after an order has been placed. If a pricing error affects your order, we will notify you and give you the option to confirm or cancel.
Charges & Financial Obligations · Company commitment
The page advertises a 30-night trial and free returns
The promotional section offers a 30-night risk-free trial, a full refund if you do not love the Pod, and free shipping in 35+ countries with no-cost returns. Product purchases remain subject to the incorporated 30-day Return Policy, whose detailed conditions are not supplied here. EEA/UK consumers may alternatively use applicable statutory withdrawal rights; those are separate from the advertised trial.
Supporting quotations
Try risk-free for 30 nights
Enjoy the Pod at home, and return it for a full refund if you don’t love it
Free shipping & returns
Free shipping in 35+ countries with no-cost, hassle-free returns
Purchases of Products are subject to our 30-day Return Policy, available at eightsleep.com/return-policy. That policy is incorporated into these Terms by reference. Please review it before making a purchase.
If you are located in the European Economic Area or the United Kingdom and you purchase Products or subscriptions through the Services as a consumer, you may have a statutory right to withdraw from your purchase within 14 days of delivery (for Products) or within 14 days of the date of purchase (for subscriptions), without giving any reason. To exercise this right, you must inform us of your decision by contacting support@eightsleep.com before the withdrawal period expires. For Products, Eight Sleep's 30-day Return Policy provides more favorable terms than the statutory withdrawal period, and you may use either. For subscriptions, if you have expressly consented to the provision of digital content or services and acknowledged that you lose your right of withdrawal once performance begins, the withdrawal right may not apply after performance has started. These rights do not affect any other statutory consumer protections available to you under the laws of your country of residence.
Not stated here
The linked Return Policy text is not supplied here; detailed eligibility and exclusions cannot be inferred from the promotional trial and refund language.
Charges & Financial Obligations · Context
Affirm financing is advertised over 36 months
The page advertises spreading the cost over 36 months with Affirm. Financing remains subject to the provider’s terms, credit approval and eligibility; Eight Sleep is not a party to that loan. The superscript footnote marker does not supply further financing conditions in this source, so rates or universal eligibility cannot be inferred.
Supporting quotations
Financing available
Enjoy better sleep now and spread the cost over 36 months, with Affirm¹
Payments you make to Eight Sleep are processed through third-party payment processors, including Stripe, Affirm, and Klarna. By submitting payment information, you agree to the terms and conditions of the applicable payment processor. Financing options offered through Affirm, Klarna, or other providers are subject to those providers' own terms, credit approval, and eligibility requirements. Eight Sleep is not a party to any financing agreement between you and a third-party lender.
Not stated here
Affirm’s financing terms and the conditions referenced by footnote 1 are not supplied here; rates, charges and full eligibility are unknown.
Charges & Financial Obligations · Context
The captured shipping list excludes specified locations
The page lists Australia, Bahrain, Canada, the EU excluding Cyprus, Greece and Malta, Kuwait, Mexico, Qatar, Saudi Arabia, Switzerland, Singapore, the UK, UAE and the U.S. excluding Alaska, Hawaii, Puerto Rico and other U.S. territories. This is the shipping coverage stated in the saved page.
Supporting quotations
We currently ship to the following regions: Australia, Bahrain, Canada, European Union (excluding Cyprus, Greece and Malta), Kuwait, Mexico, Qatar, Saudi Arabia, Switzerland, Singapore, United Kingdom, United Arab Emirates and United States (excluding Alaska, Hawaii, Puerto Rico and other US territories).
Account & Service Control · Restriction or exception
Keep account information accurate
Some features require an account. Registration information must be truthful, current and complete, and you must update it. Eight Sleep may suspend or terminate accounts with inaccurate or outdated information.
Supporting quotations
To access certain features of the Services, you may need to create an Eight Sleep account ("Account"). When you register, you agree to the following:
Accurate Information: You must provide truthful, current, and complete information during registration and keep it updated. If we discover that your Account information is inaccurate or outdated, we may suspend or terminate your Account.
Security & Safeguards · Restriction or exception
Protect credentials and report suspected misuse immediately
You must keep login credentials confidential and immediately report suspected unauthorized access or use to support@eightsleep.com. Strong unique passwords and available multi-factor authentication are recommended. The terms make you responsible for all account activity, authorized or not, and disclaim loss from unauthorized use when you failed to safeguard credentials.
Supporting quotations
Account Security: You are responsible for maintaining the confidentiality of your login credentials, including your password. We strongly recommend using a unique, strong password and enabling any available multi-factor authentication. You agree to notify us immediately at support@eightsleep.com if you suspect any unauthorized access to or use of your Account.
Responsibility for Account Activity: You are responsible for all activity that occurs under your Account, whether or not you authorized it. Eight Sleep is not liable for any loss or damage arising from unauthorized use of your Account where you have failed to safeguard your credentials.
Account & Service Control · Restriction or exception
Use one personal account; do not transfer or share it
Each person may hold only one account; multiple accounts can lead to suspension or termination of all associated accounts. You may not share, sell, transfer or assign an account. Each household Pod user should create a separate account for personalized insights.
Supporting quotations
One Account Per Person: Each individual may maintain only one Account. Creating multiple Accounts may result in suspension or termination of all associated Accounts.
You may not share, sell, transfer, or assign your Account to any other person. If you are setting up a Pod for household use, each user should create their own Account to receive personalized insights and recommendations.
Sharing & Disclosure · User right or choice
Linking a bed partner shares sleep and health data
Users sharing a Pod can link separate accounts to control their own bed sides and track their sleep. Sending or accepting a partner invitation consents to mutual sharing through the App of sleep metrics, biometric data and temperature preferences. You can unlink in App settings at any time. The referenced Privacy Policy is outside this supplied document.
Supporting quotations
If you share a Pod with another person, you may invite them to link their Eight Sleep Account to your Pod so that each user can independently control their side of the bed and track their own sleep data. By sending or accepting a partner invitation, both users consent to mutual sharing of sleep and health data with the linked user through the App, including sleep metrics, biometric data, and temperature preferences. You may unlink your Account at any time through the App settings. For more information, please see our Privacy Policy.
Account & Service Control · Company practice
Cloud operation and feature availability can change
The Pod needs Wi-Fi and the App. Cloud, third-party and maintenance interruptions can occur; the terms disclaim liability for unavailability. Eight Sleep may modify, update or discontinue features with reasonable notice, while beta features can change or end at any time without notice. These statements remain subject to applicable statutory protections.
Supporting quotations
The Services include the Pod, the App, the Autopilot subscription, the Eight Sleep website, and all related features and customer support. The Pod requires a Wi-Fi internet connection and the App to operate. Because the Services depend on cloud connectivity, temporary interruptions may occur due to maintenance, third-party service disruptions, or connectivity issues. We work to maintain availability but are not liable for periods of unavailability. We may modify, update, or discontinue features with reasonable notice to you.
From time to time, Eight Sleep may offer beta, preview, or early access features ("Beta Features") that are still under development. Beta Features are provided "as is" without warranty of any kind and may contain bugs, errors, or inaccuracies. Eight Sleep may modify or discontinue any Beta Feature at any time without notice. Your use of Beta Features is voluntary, and any feedback you provide about Beta Features is subject to Section 7.4.
Some jurisdictions do not allow the exclusion of implied warranties or the limitation or exclusion of liability for certain types of damages. If you reside in such a jurisdiction, the limitations and exclusions above apply only to the extent permitted by the laws of that jurisdiction. Nothing in these Terms affects your statutory rights as a consumer that cannot be waived or limited by contract.
Charges & Financial Obligations · Restriction or exception
Full Pod functionality requires an active subscription
Core App features and full Pod functionality, including thermoregulation, biometric tracking and AI personalization, require Autopilot. Standard, Enhanced and Elite tier details and pricing are on the website, not specified here. Without a subscription, basic temperature control may remain, but most features are unavailable.
Supporting quotations
An active Autopilot subscription is required to access core App features and full Pod functionality, including thermoregulation, biometric tracking, and AI-powered personalization. We offer multiple subscription tiers (Standard, Enhanced, and Elite); current tier details and pricing are available at eightsleep.com. Without an active subscription, the Pod may continue to provide limited basic temperature control, but most features will be unavailable.
Charges & Financial Obligations · Procedure
Automatic renewal continues unless you cancel
Subscriptions renew each billing period at the then-current fee unless canceled before renewal. Cancel through the App, support@eightsleep.com or 888-699-4015; ordinary cancellation takes effect at the period end with no prorated refund. Price changes require at least 30 days’ email or App notice; cancel before renewal to reject them. Continued use after new pricing takes effect accepts it. EEA/UK consumers may separately have a 14-day subscription withdrawal right, subject to the express-consent and commencement exception in Section 9.5.
Supporting quotations
YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD AT THE THEN-CURRENT SUBSCRIPTION FEE UNLESS YOU CANCEL BEFORE YOUR RENEWAL DATE.
You may cancel your subscription at any time through the App, by emailing support@eightsleep.com, or by calling 888-699-4015. Cancellation takes effect at the end of your current billing period. No prorated refunds are provided for partial billing periods.
We may change subscription pricing with at least 30 days' prior notice via email or in-app notification. If you do not agree to the new pricing, you may cancel before the next renewal date. Continued use after the new pricing takes effect constitutes your acceptance.
If you are located in the European Economic Area or the United Kingdom and you purchase Products or subscriptions through the Services as a consumer, you may have a statutory right to withdraw from your purchase within 14 days of delivery (for Products) or within 14 days of the date of purchase (for subscriptions), without giving any reason. To exercise this right, you must inform us of your decision by contacting support@eightsleep.com before the withdrawal period expires. For Products, Eight Sleep's 30-day Return Policy provides more favorable terms than the statutory withdrawal period, and you may use either. For subscriptions, if you have expressly consented to the provision of digital content or services and acknowledged that you lose your right of withdrawal once performance begins, the withdrawal right may not apply after performance has started. These rights do not affect any other statutory consumer protections available to you under the laws of your country of residence.
Charges & Financial Obligations · Company practice
Payment problems may suspend subscription access
Failed or overdue payment can cause subscription access to be suspended or limited until resolved. The broader termination clause also permits suspension or termination for unpaid amounts and promises notice where reasonably practicable.
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If payment fails or your Account becomes past due, we may suspend or limit your access to subscription features until payment is resolved.
We may suspend or terminate your access to the Services, including your Account, in whole or in part, if you violate these Terms, fail to pay amounts owed, engage in fraudulent activity, or as required by law. We will provide notice where reasonably practicable.
Content & IP Rights · Permission or license
Beta use is voluntary and feedback rights go to Eight Sleep
Beta and early-access features are provided as is, without warranty, may have errors and may change or disappear without notice, subject to applicable statutory protections. Participation is voluntary. Suggestions and feedback assign all rights to Eight Sleep, which may use them without restriction or compensation.
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From time to time, Eight Sleep may offer beta, preview, or early access features ("Beta Features") that are still under development. Beta Features are provided "as is" without warranty of any kind and may contain bugs, errors, or inaccuracies. Eight Sleep may modify or discontinue any Beta Feature at any time without notice. Your use of Beta Features is voluntary, and any feedback you provide about Beta Features is subject to Section 7.4.
If you submit suggestions, ideas, or feedback about the Services, you assign to Eight Sleep all rights in that feedback, and Eight Sleep may use it without restriction or compensation to you.
Some jurisdictions do not allow the exclusion of implied warranties or the limitation or exclusion of liability for certain types of damages. If you reside in such a jurisdiction, the limitations and exclusions above apply only to the extent permitted by the laws of that jurisdiction. Nothing in these Terms affects your statutory rights as a consumer that cannot be waived or limited by contract.
Using the Services consents to automatic software and firmware updates, which may install without further notice and add or alter features. Updates may be needed for continued use, security or legal compliance. The terms disclaim liability for temporary update-related disruption, subject to applicable statutory protections.
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The Pod and the App may receive automatic software and firmware updates from time to time. These updates may be downloaded and installed automatically without additional notice to you and may modify or add to the functionality of the Services. Updates may be required for continued use of the Pod, for security purposes, or to comply with applicable regulations. By using the Services, you consent to receiving automatic updates. Eight Sleep is not liable for any temporary disruption in functionality that may occur during or as a result of an update.
Some jurisdictions do not allow the exclusion of implied warranties or the limitation or exclusion of liability for certain types of damages. If you reside in such a jurisdiction, the limitations and exclusions above apply only to the extent permitted by the laws of that jurisdiction. Nothing in these Terms affects your statutory rights as a consumer that cannot be waived or limited by contract.