User Agreement

Legal Rights & Agreement Rules · Context

This is EA's User Agreement, stated Last Updated May 14, 2026

The document is Electronic Arts' User Agreement and states "Last Updated: May 14, 2026". That is the document's own statement of its version; it is not a claim that this text is current.

Supporting quotations

Last Updated: May 14, 2026

User Agreement

Not stated here

• Whether a later version has been posted is not shown by this stored copy; a "Previous User Agreement" link at the end points to earlier versions, which are not supplied.

Legal Rights & Agreement Rules · Context

The Agreement covers all "EA Services" and is between you and an EA entity set by where you live

The Agreement governs your access to and use of products, content and services offered by EA and its subsidiaries (together "EA"), including game software and updates, online and mobile services, platforms, websites and live events hosted by or associated with EA; these are collectively "EA Services". The contracting EA entity is the one listed in Section 13(B), which depends on your country of residence: Electronic Arts Inc. for the United States, Canada and Japan, and EA Swiss Sàrl for every other country.

Supporting quotations

This Agreement governs your access and use of products, content and services offered by EA and its subsidiaries ("EA"), such as game software and related updates, upgrades and features, and all online and mobile services, platforms, websites, and live events hosted by or associated with EA (collectively "EA Services").

This Agreement is between you and the EA entity listed in

If you live in the United States, Canada or Japan, this agreement is between you and Electronic Arts Inc. If you live in any other country, this agreement is between you and EA Swiss Sàrl.

Qualifications & exceptions

• "EA" means Electronic Arts and its subsidiaries throughout the Agreement.
• The entity rule and the governing law for each residence group are set out in Section 13(B).

Legal Rights & Agreement Rules · Context

Using EA Services counts as agreeing to these terms; if you do not agree, do not install or use them

By using EA Services you agree to the terms; if you do not agree, you are told not to install or use the EA Services. The same sentence states that residents of certain countries also agree to the arbitration agreement and class action waiver in Section 15. Section 15 itself says it applies to all consumers who accepted the Agreement except residents of Quebec, Russia, Switzerland, Brazil, Mexico, the EEA member states, the United Kingdom and the Republic of Korea.

Supporting quotations

BY USING EA SERVICES, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT INSTALL OR USE THE EA SERVICES. FOR RESIDENTS OF CERTAIN COUNTRIES, YOU AGREE TO THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED IN

You agree to these terms when you use our games or any of our services.

If you don’t agree, please don’t install or use our games or services.

THIS SECTION APPLIES TO ALL CONSUMERS AND PEOPLE WHO ACCEPTED THE TERMS OF THIS AGREEMENT. IT EXCLUDES RESIDENTS OF QUEBEC, RUSSIA, SWITZERLAND, BRAZIL, MEXICO, THE MEMBER STATES OF THE EEA, UNITED KINGDOM AND THE REPUBLIC OF KOREA.

Qualifications & exceptions

• The arbitration and class-waiver consequence applies only to residents of the countries Section 15 does not exclude.
• A United States buyer of a physical copy who does not agree and has not installed or used it has a 30-day return route (Section 12).

Not stated here

• How agreement is recorded for someone who uses a service without seeing these terms is not stated.

Account & Service Control · Context

An EA Account is needed to access many EA Services, including online play

You need an EA Account to access and use many EA Services, including to play online; the section summary says most EA games need one.

Supporting quotations

You need an EA Account to access and use many EA Services, including to play online.

You need an EA Account to play most EA games.

Account & Service Control · Restriction or exception

To create an EA Account you need a valid email, truthful information, eligibility and a permitted country

Creating an EA Account requires a valid email address and truthful, accurate information. You must be eligible to use the EA Service you register for and must be a resident of a country where use of EA Services is permitted.

Supporting quotations

To create an EA Account, you must have a valid email address, and provide truthful and accurate information. You must be eligible to use the EA Service for which you are registering and must be a resident of a country where use of EA Services is permitted.

Not stated here

• Which countries permit use of EA Services is not listed in this document.

Account & Service Control · Restriction or exception

You must be at least 13 (or your country's minimum age); minors under 18 need a parent to review and agree

You must be at least 13 years old, or the minimum age of your country of residence, to create an EA Account. If you are between that minimum age and 18 (or the age of majority where you live), you and your parent or guardian must review and agree to the Agreement together. Parents and guardians are responsible for the acts of children under 18 using EA Services, and EA recommends they familiarize themselves with parental controls on devices they give their child.

Supporting quotations

You must be at least 13 years of age (or the minimum age of your country of residence) to create an EA Account. If your age is between the relevant minimum age and 18 (or the age of majority where you live), you and your parent or guardian must review and agree to this Agreement together. Parents and guardians are responsible for the acts of children under 18 years of age when using EA Services. EA recommends that parents and guardians familiarize themselves with parental controls on devices they provide their child.

To create one, you must be at least the

Qualifications & exceptions

• The minimum age is 13 unless your country of residence sets a different minimum age.
• The parental-responsibility sentence covers children under 18 regardless of the account rule.

Not stated here

• The country-specific minimum ages are behind a linked help article that is not supplied.

Account & Service Control · Restriction or exception

You are responsible for activity on your EA Account and must not share it

You are responsible for the activity on your EA Account and are told not to share it. The account may be suspended or terminated if someone else uses it to engage in activity that violates the Agreement. A linked help article on keeping the account secure is not part of this text.

Supporting quotations

You are responsible for the activity on your EA Account; it’s yours, don’t share it. Your EA Account may be suspended or terminated if someone else uses it to engage in activity that violates this Agreement.

Account & Service Control · User right or choice

You may cancel your EA Account or a subscription at any time, but EA may collect fees or costs incurred

You may cancel your EA Account or a subscription to an EA Service at any time by contacting EA's Customer Service Department. To complete the request EA may collect fees or costs incurred, if allowed by law, and any amounts owed to third-party vendors or content providers.

Supporting quotations

You may cancel your EA Account or a subscription to an EA Service at any time by contacting EA's Customer Service Department at

To complete your request, EA may collect fees or costs incurred, if allowed by law, and any amounts owed to third-party vendors or content providers.

You may cancel your EA Account or any EA subscriptions at any time.

Qualifications & exceptions

• Fee collection on cancellation is conditional: only if allowed by law, and only fees, costs or amounts actually incurred or owed.

Not stated here

• What a cancellation does to purchased Entitlements or unused EA Virtual Currency is governed by the Terms of Sale, which are not supplied.

Charges & Financial Obligations · Context

EA's Terms of Sale, incorporated by reference, govern purchases from EA but are not supplied here

EA's Terms of Sale are incorporated by reference into this Agreement and govern your purchases from EA of software products, digital content (including additional or enhanced functionality), content subscriptions, virtual currency and in-game content. The Terms of Sale text is a separate document and is not part of this stored copy.

Supporting quotations

EA’s Terms of Sale, incorporated by reference into this Agreement, govern your purchase from EA of software products, digital content, including additional or enhanced functionality, content subscriptions, virtual currency and in-game content offered by EA.

Not stated here

• The Terms of Sale are not supplied; their refund, cancellation and pricing rules cannot be described from this document.

Content & IP Rights · Permission or license

EA Services are licensed, not sold: a personal, limited, revocable, non-commercial license

The EA Services are licensed to you, not sold. EA grants a personal, limited, non-transferable (not for sharing), revocable and non-exclusive license to use the EA Services you have access to, for your non-commercial use, subject to your compliance with the Agreement.

Supporting quotations

The EA Services are licensed to you, not sold. EA grants you a personal, limited, non-transferable (i.e., not for sharing), revocable and non-exclusive license to use the EA Services to which you have access for your non-commercial use, subject to your compliance with this Agreement.

EA grants you access to our games and services to you for your personal enjoyment.

Qualifications & exceptions

• The license is conditional on compliance with the Agreement and can be revoked; Section 7(A) adds that tampering with technical protection measures terminates it, and Section 8 that termination of the account ends the license.

Content & IP Rights · Restriction or exception

No copying, modifying, distributing or reverse engineering unless EA authorizes it or law permits it

You may not access, copy, modify or distribute any EA Service, Content or Entitlements unless expressly authorized by EA or permitted by law, and you may not reverse engineer or attempt to extract or use source code or other data from EA Services unless expressly authorized by EA or permitted by law. EA or its licensors own and reserve all other rights, including all right, title and interest in the EA Services and associated intellectual property.

Supporting quotations

You may not access, copy, modify or distribute any EA Service, Content or Entitlements (as those terms are defined below), unless expressly authorized by EA or permitted by law. You may not reverse engineer or attempt to extract or otherwise use source code or other data from EA Services, unless expressly authorized by EA or permitted by law. EA or its licensors own and reserve all other rights, including all right, title and interest in the EA Services and associated intellectual property rights.

Qualifications & exceptions

• Both restrictions carry the same two exceptions: express authorization by EA, or what applicable law permits.
• "Content" and "Entitlements" are defined in Section 3.

Content & IP Rights · Context

"Content" means everything on or from EA Services, including user-generated content, owned by or licensed to EA

Content is the software, technology, text, forum and chat posts, profiles, widgets, messages, links, emails, music, sound, graphics, pictures, video, code and all audio-visual or other material appearing on or coming from EA Services, plus the design and appearance of EA's websites. Content includes user-generated Content ("UGC"): EA Account personas, forum posts, profile content, a player's voice or other audio transmitted through social features, images or other visual material submitted to EA Services, and other Content contributed by users. All Content is either owned by EA or its licensors or licensed to EA and its licensors under Section 5, which is the UGC license you grant when you contribute UGC.

Supporting quotations

The EA Services include Content and Entitlements. Content is the software, technology, text, forum posts, chat posts, profiles, widgets, messages, links, emails, music, sound, graphics, pictures, video, code, and all audio visual or other material appearing on or coming from EA Services, as well as the design and appearance of our websites. Content also includes user-generated Content ("UGC"). UGC includes EA Account personas, forum posts, profile content, a player’s voice or other audio transmitted as part of social features available in or through EA Services, images or other visual material submitted or otherwise contributed to or through EA Services, and other Content contributed by users to EA Services. All Content is either owned by EA or its licensors, or is licensed to EA and its licensors pursuant to

EA provides games, features and content through a series of entitlements.

When you contribute UGC, you grant to EA, its licensors and licensees a non-exclusive, perpetual, transferable, worldwide, sublicensable license to use, host, store, reproduce, modify, create derivative works, publicly perform, publicly display or otherwise transmit and communicate the UGC, or any portion of it, in any manner or form and in any medium or forum, whether now known or later devised, without notice, payment or attribution of any kind to you or any third party.

Qualifications & exceptions

• The definition is open-ended ("and all audio visual or other material"); the examples are not an exhaustive list.

Cross-references

• related (model-proposed): Contributing UGC grants EA a perpetual, worldwide, sublicensable license with no payment or credit to you — defines: Section 3 defines UGC and says Content is owned by EA or licensed to it under Section 5; the Section 5 grant is the license that definition points to.

Content & IP Rights · Context

"Entitlements" are rights EA licenses to you to access or use online or offline parts of EA Services

Entitlements are rights that EA licenses to you to access or use the online or offline elements of EA Services. Examples given are access to digital or unlockable Content; additional or enhanced functionality (including multiplayer services); subscriptions; virtual assets; unlock keys or codes, serial codes or online authentication; in-game accomplishments; and virtual points, coins or currencies. Entitlements are licensed rights, not property you own, and some are unlocked with virtual currency.

Supporting quotations

Entitlements are rights that EA licenses to you to access or use the online or off-line elements of EA Services. Examples of Entitlements include access to digital or unlockable Content; additional or enhanced functionality (including multiplayer services); subscriptions; virtual assets; unlock keys or codes, serial codes or online authentication; in-game accomplishments; and virtual points, coins, or currencies.

Some entitlements are unlocked using virtual currency that has no value outside of our games.

Charges & Financial Obligations · Permission or license

EA Virtual Currency is a personal, revocable license to select Entitlements EA chooses to offer

Virtual points, coins or currencies are "EA Virtual Currency". When you obtain EA Virtual Currency from EA or its authorized partners you receive a personal, limited, non-assignable, non-exclusive, revocable license to access and select the Entitlements that EA expressly makes available to you.

Supporting quotations

We refer to these virtual points, coins or currencies as "EA Virtual Currency". When you obtain EA Virtual Currency from us or our authorized partners, you receive a personal, limited, non-assignable, non-exclusive, revocable license to access and select the Entitlements that EA expressly makes available to you.

Qualifications & exceptions

• The license covers only Entitlements EA expressly makes available; EA may change what is available (Section 4).

Charges & Financial Obligations · Restriction or exception

EA Virtual Currency has no money value, cannot be sold or cashed out and is non-refundable, subject to the Terms of Sale

EA Virtual Currency has no monetary value and no value outside EA's products and services. It cannot be sold, traded, transferred or exchanged for cash and may only be redeemed for Entitlements available for the EA Service. Subject to section 8 of the Terms of Sale (a separate document that applies to purchases from EA), EA Virtual Currency is non-refundable and you are not entitled to a refund for unused EA Virtual Currency. Once you redeem it for an Entitlement, that Entitlement is not returnable, exchangeable or refundable.

Supporting quotations

EA Virtual Currency has no monetary value and has no value outside of our products and services. EA Virtual Currency cannot be sold, traded, transferred, or exchanged for cash; it only may be redeemed for Entitlements available for the EA Service. Subject to

, applicable to purchases from EA, EA Virtual Currency is non-refundable, and you are not entitled to a refund for any unused EA Virtual Currency. Once you redeem EA Virtual Currency for an Entitlement, that Entitlement is not returnable, exchangeable, or refundable.

Some entitlements are unlocked using virtual currency that has no value outside of our games.

EA’s Terms of Sale, incorporated by reference into this Agreement, govern your purchase from EA of software products, digital content, including additional or enhanced functionality, content subscriptions, virtual currency and in-game content offered by EA.

Qualifications & exceptions

• The non-refund rule is expressly "Subject to section 8 of the Terms of Sale", which may contain refund or cancellation rights; that document is not supplied.
• Section 8 of the Terms of Sale is a different document from Section 8 (Termination) of this Agreement.

Not stated here

• What section 8 of the Terms of Sale allows (for example statutory withdrawal rights) cannot be determined from this text.

Cross-references

• related (model-proposed): EA's Terms of Sale, incorporated by reference, govern purchases from EA but are not supplied here — references: The non-refund rule for EA Virtual Currency is expressly subject to section 8 of the Terms of Sale, the separate incorporated document that governs purchases from EA.

Charges & Financial Obligations · Restriction or exception

If you live in Japan, you agree to use EA Virtual Currency within 180 days of purchase

Residents of Japan agree to use any EA Virtual Currency within 180 days from the date of purchase. No equivalent time limit is stated for other countries in this document.

Supporting quotations

If you live in Japan, you agree to use any EA Virtual Currency within 180 days from the date of purchase.

Not stated here

• What happens to EA Virtual Currency unused after 180 days is not stated here.

Charges & Financial Obligations · Restriction or exception

You pay for the equipment, Internet connection and charges needed to use EA Services

You provide, at your own expense, the equipment, Internet connection and charges required to access and use EA Services.

Supporting quotations

You will provide at your own expense the equipment, Internet connection and charges required to access and use EA Services.

Legal Rights & Agreement Rules · Restriction or exception

EA does not guarantee that any service, Content or Entitlement stays available, works everywhere or on every device

EA does not guarantee that any EA Service, Content or Entitlement will be available at all times, in all locations or at any given time, or that it will continue to offer a particular EA Service, Content or Entitlement for any particular length of time. EA also does not guarantee that EA Services can be accessed on all devices, through a specific Internet or connection provider, or in all geographic locations.

Supporting quotations

We do not guarantee that any EA Service, Content or Entitlement will be available at all times, in all locations, or at any given time or that we will continue to offer a particular EA Service, Content or Entitlements for any particular length of time. EA does not guarantee that EA Services can be accessed on all devices, by means of a specific Internet or connection provider, or in all geographic locations.

Our games and services may not always be available or operate on all devices.

Qualifications & exceptions

• Section 8 adds a separate commitment: when EA terminates an EA Service it gives at least thirty days' notice.

Content & IP Rights · Company practice

EA may update services and remove Content or Entitlements without notice on the stated grounds

From time to time EA may update or modify an EA Service, Content or Entitlements, and you may lose access to certain Content or Entitlements without notice if, at EA's discretion, EA must remove them for legal, contractual and licensing obligations, technical limitations, or because they could harm EA's reputation. Updates and modifications may be required in order to continue using EA Services; Section 10 adds that you consent to EA automatically installing available updates and that failing to install them may make EA Services unplayable.

Supporting quotations

From time to time, EA may update or modify an EA Service, Content or Entitlements, and/or you may lose access to certain Content or Entitlements without notice if, at our discretion, we must remove such Content or Entitlements from the EA Services, for legal, contractual and licensing obligations, technical limitations, or if the Content or Entitlements could harm EA’s reputation. Updates and modifications may be required in order to continue to use EA Services.

We also may make updates or changes to our games and services, which might impact your use or game progress.

You consent to EA automatically installing any available updates for EA Services. Failure to install available updates may render EA Services, including EA PC Games, unplayable.

Qualifications & exceptions

• The stated grounds for removal are legal, contractual and licensing obligations, technical limitations, or potential harm to EA's reputation, judged at EA's discretion.

Not stated here

• Whether any refund or replacement follows a removal is not addressed in this section; Section 8 states no refund for sanctions, and purchases fall under the unsupplied Terms of Sale.

Content & IP Rights · Company practice

EA may update or reset game parameters to balance play, which can set back characters, groups or Entitlements

EA may need to update or reset certain parameters to balance game play and usage of EA Services. These updates or "resets" may cause you setbacks within the relevant game world and may affect characters, games, groups or other Entitlements under your control.

Supporting quotations

EA may need to update, or reset certain parameters to balance game play and usage of EA Services. These updates or "resets" may cause you setbacks within the relevant game world and may affect characters, games, groups or other Entitlements under your control.

Account & Service Control · Company practice

EA may act on your account and Entitlements without notice to protect you or EA, including suspension and data deletion

EA may take actions on your EA Account and Entitlements without notice to you to protect you or EA, such as preventing unauthorized access, resetting EA Account passwords, suspending EA Account access, deleting data or removing EA Accounts from EA Services. Your availability to EA Services may also be affected in response to actual or suspected Rules of Conduct violations, as described in Section 6, where EA may send a warning or take action including revoking access or terminating accounts. A help article on submitting an appeal is linked.

Supporting quotations

EA may also take actions on your EA Account and Entitlements without notice to you to protect you or EA, such as preventing unauthorized access, resetting EA Account passwords, suspending EA Account access, deleting data or removing EA Accounts from EA Services. Your availability to EA Services may also be affected in response to actual or suspected Rules of Conduct violations, as further described in

If you or someone using your EA Account violates these rules, EA may send you a warning or take action against you, including revoking access to certain or all EA Services, Content, or Entitlements, or terminating your EA Account(s) as described in

Qualifications & exceptions

• The trigger for conduct-related action includes suspected violations, not only confirmed ones.

Not stated here

• The appeal process is in a linked help article that is not supplied.

Content & IP Rights · Restriction or exception

You are responsible for your UGC and may not upload content that infringes rights or breaks the law

You are responsible for your user-generated content (UGC). You may not upload UGC that infringes a third party's intellectual property rights, or that violates the law, this Agreement, or a third party's right of privacy or right of publicity. UGC is defined in Section 3 and includes personas, posts, profile content, transmitted voice or audio, and submitted images.

Supporting quotations

You are responsible for your UGC. You may not upload UGC that infringes a third party's intellectual property rights or that violates the law, this Agreement or a third party's right of privacy or right of publicity.

You are responsible for your UGC, it must be your own content or content you’re allowed to use.

UGC includes EA Account personas, forum posts, profile content, a player’s voice or other audio transmitted as part of social features available in or through EA Services, images or other visual material submitted or otherwise contributed to or through EA Services, and other Content contributed by users to EA Services.

Content & IP Rights · Company practice

EA may remove, edit or disable UGC for any reason, does not pre-screen all UGC and takes no responsibility for it

EA may, in its sole discretion, remove, edit or disable UGC for any reason, including if EA reasonably determines that the UGC violates the Agreement. EA does not assume responsibility or liability for UGC, for removing it or for not removing it or other Content. EA does not pre-screen all UGC and does not endorse or approve any UGC available on EA Services.

Supporting quotations

EA may, in its sole discretion, remove, edit or disable UGC for any reason, including if EA reasonably determines that UGC violates this Agreement. EA does not assume any responsibility or liability for UGC, for removing it, or not removing it or other Content. EA does not pre-screen all UGC and does not endorse or approve any UGC available on EA Services.

Qualifications & exceptions

• Removal is "for any reason" at EA's sole discretion; a violation finding is one example, not a condition.

Content & IP Rights · Permission or license

Contributing UGC grants EA a perpetual, worldwide, sublicensable license with no payment or credit to you

When you contribute UGC you grant EA, its licensors and licensees a non-exclusive, perpetual, transferable, worldwide, sublicensable license to use, host, store, reproduce, modify, create derivative works from, publicly perform, publicly display or otherwise transmit and communicate the UGC or any portion of it, in any manner, form, medium or forum now known or later devised, without notice, payment or attribution of any kind to you or any third party. The section summary describes this as allowing EA to use what you upload for free within its games and services.

Supporting quotations

When you contribute UGC, you grant to EA, its licensors and licensees a non-exclusive, perpetual, transferable, worldwide, sublicensable license to use, host, store, reproduce, modify, create derivative works, publicly perform, publicly display or otherwise transmit and communicate the UGC, or any portion of it, in any manner or form and in any medium or forum, whether now known or later devised, without notice, payment or attribution of any kind to you or any third party.

You allow EA and our players to use anything you upload or create (UGC) for free within our games and services.

Qualifications & exceptions

• The license is non-exclusive: you keep your own rights in the UGC.
• The summary line says "within our games and services"; the operative grant is not limited to EA's games and services and names any medium or forum.

Not stated here

• Whether the license survives account termination is stated only indirectly: Section 8 lists Section 5 among the sections that survive termination.

Content & IP Rights · Permission or license

Other users who can access your UGC may use, copy, modify and redistribute it on that EA Service without paying you

You also grant all other users who can access and use your UGC on an EA Service the right to use, copy, modify, display, perform, create derivative works from, and otherwise communicate and distribute your UGC on or through the relevant EA Service, without further notice, attribution or compensation to you.

Supporting quotations

You also grant to all other users who can access and use your UGC on an EA Service the right to use, copy, modify, display, perform, create derivative works from, and otherwise communicate and distribute your UGC on or through the relevant EA Service without further notice, attribution or compensation to you.

You allow EA and our players to use anything you upload or create (UGC) for free within our games and services.

Qualifications & exceptions

• The grant to other users is limited to use on or through the relevant EA Service, unlike the grant to EA.

Account & Service Control · Restriction or exception

The Rules of Conduct cover all your actions and UGC, and the Positive Play Charter is incorporated as part of them

The Rules of Conduct apply to all your actions and UGC when you access or use EA Services, such as your username, anything you type in chat, what you say in voice chat, and image or asset uploads. The Positive Play Charter is incorporated by reference, explains in more detail what is and is not allowed, and any violation of the Charter is a violation of this section. Specific EA Services may add illustrative examples of the rules. The Charter text is not part of this document.

Supporting quotations

These Rules of Conduct apply to all your actions and UGC (defined in

, incorporated by reference into this Agreement, has more detail about what is and isn’t allowed to help explain our Rules of Conduct on EA services. Any violation of the Positive Play Charter is a violation of this section of the User Agreement. Specific EA Services may identify additional illustrative examples of these rules as they apply to your conduct on those services.

By agreeing to our User Agreement, you agree that you will comply with our Rules of Conduct and the Positive Play Charter.

When you access or use an EA Service, you agree that you and your UGC will comply with the rules:

6. Rules of Conduct

UGC includes EA Account personas, forum posts, profile content, a player’s voice or other audio transmitted as part of social features available in or through EA Services, images or other visual material submitted or otherwise contributed to or through EA Services, and other Content contributed by users to EA Services.

Not stated here

• The Positive Play Charter is incorporated but not supplied, so the full set of prohibited conduct cannot be stated from this text.

Account & Service Control · Restriction or exception

Do not disrupt other players or post abusive, hateful, sexual, harassing or minor-endangering content

Under "Respect the Community" you may not interfere with or disrupt another player's use of an EA Service, or use EA Services to upload, distribute or engage with content that is harmful or inappropriate. All reasonably objectionable content posted or directed to other players or any EA employee or representative is prohibited, including content that is abusive, hateful, defamatory, sexually explicit, profane, obscene, bullying, harassing, or endangers minors.

Supporting quotations

Do not interfere with or disrupt another player’s use of an EA Service or use EA Services to upload, distribute, or engage with content that is harmful or inappropriate.

All reasonably objectionable content posted, directed to other players or any EA employee or representative is prohibited, including content that is abusive, hateful, defamatory, sexually explicit, profane, obscene, bullying, harassing, or endangers minors.

Respect the Community

Qualifications & exceptions

• The objectionable-content list is introduced by "including", so it is illustrative; the standard is "reasonably objectionable".

Content & IP Rights · Restriction or exception

Do not upload or distribute material that infringes someone else's intellectual property

You may not upload or distribute any material that infringes another's intellectual property rights, including copyrighted characters, individual names or likenesses, or protected logos or designs.

Supporting quotations

Do not upload or distribute any material that infringes another’s intellectual property rights (including copyrighted characters, individual names or likenesses, or protected logos or designs).

Respect the Community

Security & Safeguards · Restriction or exception

Do not engage in activity that violates or endangers the privacy or security of others

You may not engage in activity that violates the privacy of others, or that puts the privacy or security of others at risk.

Supporting quotations

Do not engage in activity that violates the privacy of others, or puts the privacy or security of others at risk.

Respect the Community

Account & Service Control · Restriction or exception

Do not cheat, collude, exploit, assist cheating, or do anything fraudulent, misleading or abusive

Under "Play Fair" you may not engage or assist in cheating, collusion, unfair play or using exploits, and may not engage in any activity that is fraudulent, misleading, or abuses EA Services. Section 7(C) describes the anti-cheat technologies EA uses to detect violations.

Supporting quotations

Do not engage or assist in cheating, collusion, unfair play, or using exploits.

Do not engage in any activity that is fraudulent, misleading, or abuses EA Services.

Play Fair

Security & Safeguards · Restriction or exception

Do not spam, hack, phish, distribute malware, or damage or disrupt EA, partner or player systems

You may not spam, hack, phish, or generate or distribute malware, or otherwise damage or disrupt the systems of EA, its partners, or its players.

Supporting quotations

Do not spam, hack, phish, or generate or distribute malware, or otherwise damage or disrupt the systems of EA, our partners, or our players.

Play Fair

Charges & Financial Obligations · Restriction or exception

Do not promote or take part in buying, selling, distributing or farming accounts or in-game currency

You may not promote or be involved in account or in-game currency buying, selling, distributing or farming. Section 3 separately states that EA Virtual Currency cannot be sold, traded, transferred or exchanged for cash.

Supporting quotations

Do not promote or be involved in account or in-game currency buying, selling, distributing or farming.

Play Fair

EA Virtual Currency cannot be sold, traded, transferred, or exchanged for cash; it only may be redeemed for Entitlements available for the EA Service.

Legal Rights & Agreement Rules · Restriction or exception

Do not use EA Services to promote or do anything illegal, including the listed categories of illegal content

Under "Follow Local Laws" you may not use EA Services to promote or do anything that is illegal, which includes generating, sharing or discussing illegal content or engaging in illegal activities. The examples given are promoting, inciting, instructing or depicting terrorism, child exploitation, threats of violence, hate speech, self-harm, non-consensual image sharing, regulated goods and services, human exploitation or trafficking, or pornography.

Supporting quotations

Do not use EA Services to promote or do anything that’s illegal. This includes generating, sharing, or discussing illegal content or engaging in illegal activities. For example, do not use EA Services to promote, incite, instruct or depict: terrorism, child exploitation, threats of violence, hate speech, self-harm, non-consensual image sharing, regulated goods and services, human exploitation or trafficking, or pornography.

Follow Local Laws

Qualifications & exceptions

• The list is introduced by "For example" and is not exhaustive.

Account & Service Control · Company practice

Breaking the rules, by you or anyone using your account, can bring warnings, lost access, or account termination

If you or someone using your EA Account violates the rules, EA may send you a warning or take action against you, including revoking access to certain or all EA Services, Content or Entitlements, or terminating your EA Account(s) as described in Section 8. Section 8 adds that, instead of termination, EA may suspend or alter access, remove or revoke Entitlements at an account or device level, remove violating Content or ban a device, that such actions carry no refund (subject to any statutory refund rights), and that actions are cumulative so repeated rule-breaking may end in termination.

Supporting quotations

If you or someone using your EA Account violates these rules, EA may send you a warning or take action against you, including revoking access to certain or all EA Services, Content, or Entitlements, or terminating your EA Account(s) as described in

When we discover a violation of these rules, we may take a number of enforcement actions, including but not limited to issuing warnings, removing UGC, and suspending or banning accounts.

Instead of terminating your EA Account, EA may alternatively issue you a warning, suspend or alter your access to a particular EA Service or your EA Account, remove or revoke Entitlements at an EA Account or device level, remove or delete any Content which is in violation with this Agreement, or ban your device or machine from accessing specific EA Services. If EA takes any action described in this Section, you will not be entitled to a refund (subject to any statutory refund rights) and no Entitlements will be credited to you or converted to cash or other forms of reimbursement.

Actions are cumulative and repeated rule-breaking may result in your EA Account being terminated.

Qualifications & exceptions

• Violations by another person using your account count against you (see also Section 1 on account sharing).
• The no-refund consequence is expressly subject to any statutory refund rights.

Cross-references

• related (model-proposed): Instead of termination EA may warn, suspend, revoke Entitlements or ban a device, with no refund except statutory rights — references: Section 6 says action against rule-breakers is taken as described in Section 8, whose alternative sanctions and no-refund rule the enforcement card carries.

Account & Service Control · Procedure

Report rule violations through the in-service report feature or Customer Support

If you come across a violation of the Rules of Conduct or the Positive Play Charter, EA asks you to report it using the reporting functions in its services or by contacting Customer Support at help.ea.com.

Supporting quotations

If you come across a violation of these rules, please report them to EA using the reporting functions in our Services, or contact Customer Support at

If you see something that you think violates these Rules of Conduct or the Positive Play Charter, please let us know by using the report feature.

If you come across a violation of these rules, please report them to EA.

Data Access & Collection · Company practice

EA may monitor, record, review and keep your voice and text chat and other UGC, which others can also see or hear

EA may monitor, record, review and retain your voice or text communications and other UGC, and take action in response to inappropriate content: it may sanction the player who submitted it and, if applicable, remove it from any EA Service. The text reminds you that your communications, including UGC, may be seen and heard by others, including other players and EA. Section 7(C) adds that anti-cheat technologies monitor and collect gameplay, memory, processes, visuals, communications and file storage while an online-capable game runs, for the purpose of detecting and enforcing Rules of Conduct violations. A linked Content Moderation and Enforcement page is not supplied.

Supporting quotations

EA may monitor, record, review, and retain your voice or text communications (together “communications”) and other UGC, and take action in response to inappropriate content. If we detect inappropriate UGC, we may sanction the player who submitted it, and if applicable, remove it from any EA Service.

Remember that your communications, including your UGC in an EA Service, may be seen and heard by others, including other players and EA.

To enforce these rules, we may monitor your activity and remove any inappropriate content you have shared.

When you launch an online-capable game, these technologies may activate using kernel, admin or user privileges, and monitor and collect from your gameplay and device’s RAM or other memory, processes, visuals, communications, and file storage for the purposes of detecting violations of, and enforcing, the Rules of Conduct in

Qualifications & exceptions

• Each verb is "may": the text states permission to monitor, record, review and retain, not a commitment to do so or a retention period.

Not stated here

• How long communications are retained and who at EA reviews them is not stated; the Privacy and Cookie Policy is referenced but not supplied.

Data Access & Collection · Permission or license

Where law requires consent or notice for monitoring, accepting the Agreement and contributing UGC counts as consent

In countries, territories or other jurisdictions where consent or specific notice is required for monitoring or recording of communications, you provide your express consent, or acknowledge that notice has been given, to such monitoring or recording by accepting the User Agreement and choosing to contribute your UGC.

Supporting quotations

In countries, territories, or other jurisdictions where consent or specific notice is required for monitoring or recording of communications, you hereby provide your express consent or acknowledge that notice has been provided to such monitoring or recording by accepting this User Agreement and choosing to contribute your UGC.

Not stated here

• Whether this form of consent satisfies a given jurisdiction's law is a legal question the text does not resolve.

Legal Rights & Agreement Rules · Context

Your use is also subject to EA's Privacy and Cookie Policy and the Positive Play Charter, neither supplied here

Your use of EA Services is subject to EA's Privacy and Cookie Policy and the Positive Play Charter, which are incorporated by reference into the Agreement. Neither document is part of this stored text. Section 9 says data is handled in accordance with the Privacy and Cookie Policy and Section 6 says the Charter explains what is and is not allowed.

Supporting quotations

, which are incorporated by reference into this Agreement.

Your use of EA Services is subject to

By agreeing to our User Agreement, you agree that you will comply with our Rules of Conduct and the Positive Play Charter.

Not stated here

• The Privacy and Cookie Policy and the Positive Play Charter are not supplied; their contents cannot be described here.

Legal Rights & Agreement Rules · Context

Section 7 applies to EA Games, including PC games and the EA app that distributes them

Section 7 applies to EA's games and game subscriptions ("EA Games"), including EA Games that run on a personal computer ("EA PC Games"), and to the EA-owned client application and related services that distribute EA PC Games (the "EA app"). The summary says it concerns games, in particular PC games, and EA-owned platforms like the EA app.

Supporting quotations

This Section applies to EA's games and game subscriptions ("EA Games"), including EA Games that run on a Personal Computer ("EA PC Games"), and the EA-owned client application and related services that distributes EA PC Games (the "EA app" currently https://www.ea.com/ea-app).

This section applies to our games, in particular PC games, and EA-owned game platforms like the EA app.

7. Games

Security & Safeguards · Restriction or exception

EA uses anti-piracy protection measures; trying to circumvent or tamper with them terminates your license

EA uses technical or content protection measures, developed by EA or third-party partners, in EA Services to prevent piracy and the unauthorized copying or use of EA Games. Attempting to circumvent, disable or tamper with these measures terminates the license. The Section 2 license is already described as revocable and conditional on compliance with the Agreement.

Supporting quotations

EA utilizes technical or content protection measures, developed by EA or third-party partners, for EA Services in order to prevent piracy and the unauthorized copying or use of EA Games. Attempting to circumvent, disable or tamper with these measures shall terminate this license.

We use specific security software to combat piracy and cheating, and tampering with it can result in losing access to our games.

A. Technical and Content Protection Measures

EA grants you a personal, limited, non-transferable (i.e., not for sharing), revocable and non-exclusive license to use the EA Services to which you have access for your non-commercial use, subject to your compliance with this Agreement.

Qualifications & exceptions

• Termination follows an attempt to circumvent, disable or tamper; success is not required by the wording.

Cross-references

• qualifies (model-proposed): EA Services are licensed, not sold: a personal, limited, revocable, non-commercial license — qualifies: Section 7(A) adds a specific termination trigger to the revocable Section 2 license: attempting to circumvent, disable or tamper with protection measures terminates it.

Account & Service Control · Restriction or exception

The EA app may be required for PC games and authenticates with an EA Account, acceptance and Internet access

To play EA PC Games, EA may require you to install and use the EA app client application or a successor application. An EA Account, your acceptance of the Agreement, and an Internet connection are required for the EA app to authenticate and verify your license to the EA PC Game ("Authentication").

Supporting quotations

To play EA PC Games, EA may require you to install and use the EA app client application or successor application. An EA Account, your acceptance of this Agreement, and an Internet connection are required for the EA app to authenticate and verify your license to the EA PC Game ("Authenticate" or "Authentication").

To play our PC games, you may need to install our PC distribution platform software.

B. EA app

Not stated here

• Whether offline play is possible after Authentication is not stated in this section.

Account & Service Control · Restriction or exception

A serial code binds a PC game to one EA Account; launches are capped at five machines per rolling 24 hours

To access EA Services associated with an EA PC Game you may first need to register the serial code enclosed with the game, which is verified during Authentication. Authentication is limited to one EA Account per serial code, which means the EA PC Game is not transferable. You may launch and access an EA PC Game on no more than five unique machines in any rolling 24-hour period.

Supporting quotations

To access and use EA Services associated with an EA PC Game, you may first need to register with the serial code enclosed with an EA PC Game. The serial code provided with the EA PC Game will be verified during Authentication. Authentication is limited to one EA Account per serial code, which means the EA PC Game is not transferable. You may only launch and access an EA PC Game on no more than five unique machines in any rolling 24-hour period.

Legal Rights & Agreement Rules · Company practice

The EA app and PC games may install updates; EA need not support old versions and may offer alpha or beta versions

The EA app and EA PC Games may download and install updates, upgrades and additional features. You agree that EA has no obligation to support previous versions of the EA app once an update, upgrade or additional feature is available. EA may offer you the option to download, install and use an alpha or beta version of the EA app under the same terms.

Supporting quotations

The EA app and EA PC Games may download and install updates, upgrades and additional features. You agree that EA has no obligation to support previous version(s) of the EA app upon the availability of an update, upgrade and/or implementation of additional features. EA may provide you with the option to download, install and use an alpha or beta version of the EA app under these same terms.

We may automatically update the software.

Security & Safeguards · Procedure

You can uninstall the EA app and PC games at any time, but Punkbuster may stay behind and needs its own uninstaller

Instructions to uninstall the EA app client are on EA's help website. You may uninstall EA PC Games at any time using the EA app interface and deleting any remaining locally saved files. Punkbuster (an anti-cheat component) may remain on your computer after uninstall; to remove it you run a separate executable from evenbalance.com.

Supporting quotations

You may uninstall EA PC Games at any time using the EA app interface and deleting any remaining locally saved files. Punkbuster may remain on your computer after uninstall. To uninstall Punkbuster, run the executable at

to uninstall the EA app client can be found on EA’s help website,

We provide instructions so you can uninstall our games and software.

Not stated here

• The uninstall instructions themselves are on a linked help page that is not supplied.

Data Access & Collection · Company practice

Launching an online game can activate kernel-level anti-cheat that reads memory, processes, visuals, chat and files

EA uses technologies, developed by EA or a third party, to detect and prevent cheating in EA Services and in particular EA Games. When you launch an online-capable game these technologies may activate using kernel, admin or user privileges and monitor and collect from your gameplay and your device's RAM or other memory, processes, visuals, communications and file storage, for the purposes of detecting violations of, and enforcing, the Rules of Conduct in Section 6, including the use of Unauthorized Third-Party Programs. When you exit an online-capable game, these anti-cheat technologies are deactivated.

Supporting quotations

When you launch an online-capable game, these technologies may activate using kernel, admin or user privileges, and monitor and collect from your gameplay and device’s RAM or other memory, processes, visuals, communications, and file storage for the purposes of detecting violations of, and enforcing, the Rules of Conduct in

EA utilizes technologies to detect and prevent cheating in the use of EA Services, and in particular, EA Games. These technologies may be developed by EA or a third party.

When you exit an online-capable game, these anti-cheat technologies will be deactivated.

EA installs software to detect cheating or hacking. These programs send data on your computer to EA.

C. Monitoring and Anti-Cheat Measures

Qualifications & exceptions

• The stated purpose is detecting and enforcing Rules of Conduct violations; the text does not state other uses of what is collected.
• The monitoring is tied to online-capable games: activation on launch, deactivation on exit.

Not stated here

• Which games use kernel-level components, and what is transmitted versus inspected locally, is not stated.

Security & Safeguards · Context

An "Unauthorized Third-Party Program" is any add-on, mod, hack or trainer EA believes enables cheating or mines data

An Unauthorized Third-Party Program is a third-party program or file (such as an "add-on", "mod", "hack", "trainer" or "cheat") that EA believes (i) enables or facilitates cheating of any type; (ii) allows users to bypass, modify or hack the game interface, environment, protections or experience in any way not expressly authorized by EA; or (iii) intercepts, "mines" or otherwise collects information from or through the game. The test is what EA believes, so mods that EA has not expressly authorized can fall within it.

Supporting quotations

, including the use of Unauthorized Third-Party Programs. An Unauthorized Third-Party Program is a third-party program or file (such as an "add-on", "mod", "hack", "trainer", or "cheat") that EA believes (i) enables or facilitates cheating of any type; (ii) allows users to bypass, modify or hack the game interface, environment, protections and/or experience in any way not expressly authorized by EA; or (iii) intercepts, "mines", or otherwise collects information from or through the game.

Cross-references

• related (model-proposed): Launching an online game can activate kernel-level anti-cheat that reads memory, processes, visuals, chat and files — defines: The anti-cheat monitoring purpose names Unauthorized Third-Party Programs, which the following sentence of the same block defines.

Account & Service Control · Company practice

EA may collect account and file details to investigate cheating and may terminate your license and account for it

EA may collect relevant information needed for its investigation and enforcement purposes, such as your account information, details related to an Unauthorized Third-Party Program, any EA PC Game files that were modified, and the times cheating was detected. EA also may terminate your License and your EA Account if it determines you have been cheating.

Supporting quotations

EA may collect relevant information needed for our investigation and enforcement purposes such as your account information, details related to an Unauthorized Third-Party Program, any EA PC Game files that were modified, and times cheating was detected. We also may terminate your License and your EA Account if we determine you have been cheating.

These programs send data on your computer to EA.

Qualifications & exceptions

• Termination here turns on EA's own determination that you have been cheating; no appeal step is stated in this section (Section 8 links an appeal article).

Account & Service Control · Company practice

EA may terminate your access or account for a violation or unlawful, improper or fraudulent use, ending your license

The Agreement is effective until terminated by you or EA. EA may terminate your access to and use of any EA Services or your EA Account if EA determines that you violated the Agreement or that there has been otherwise unlawful, improper or fraudulent use of EA Services on your account. When practical, EA will notify you of a termination, and you may lose your username and persona. If you have more than one EA Account, depending on the type of violation or misuse EA may terminate all of them and all related Entitlements. After termination you will not have access to your account or Entitlements and may be barred from using any EA Service again; your license under the Agreement also terminates.

Supporting quotations

This Agreement is effective until terminated by you or EA. EA may terminate your access and use of any EA Services or your EA Account if EA determines that you have violated this Agreement or that there has been otherwise unlawful, improper or fraudulent use of EA Services on your EA Account. When practical, EA will notify you of any termination of your EA Account, and you may lose your username and persona as a result. If you have more than one EA Account, depending on the type of violation or misuse, EA may terminate all of your EA Accounts and all related Entitlements. If your EA Account is terminated, you will not have access to your EA Account or Entitlements and may be barred from accessing or using any EA Service again. Upon termination, your license under this Agreement also shall terminate.

If you break this agreement or the law, EA may suspend or terminate your use of our games and services, without refunds.

Qualifications & exceptions

• Notice of termination is promised only "when practical".
• The trigger is EA's determination of a violation or misuse, not a court finding.

Not stated here

• The summary says "without refunds"; the operative no-refund sentence in this section is qualified by "subject to any statutory refund rights" and the Terms of Sale are not supplied.

Account & Service Control · Company practice

Instead of termination EA may warn, suspend, revoke Entitlements or ban a device, with no refund except statutory rights

Instead of terminating your EA Account, EA may issue a warning, suspend or alter your access to a particular EA Service or your account, remove or revoke Entitlements at an EA Account or device level, remove or delete Content that violates the Agreement, or ban your device or machine from specific EA Services. If EA takes any action described in Section 8 you are not entitled to a refund (subject to any statutory refund rights) and no Entitlements will be credited to you or converted to cash or other reimbursement. A help article on submitting an appeal is linked. Actions are cumulative, and repeated rule-breaking may result in termination of your EA Account.

Supporting quotations

Instead of terminating your EA Account, EA may alternatively issue you a warning, suspend or alter your access to a particular EA Service or your EA Account, remove or revoke Entitlements at an EA Account or device level, remove or delete any Content which is in violation with this Agreement, or ban your device or machine from accessing specific EA Services. If EA takes any action described in this Section, you will not be entitled to a refund (subject to any statutory refund rights) and no Entitlements will be credited to you or converted to cash or other forms of reimbursement.

Actions are cumulative and repeated rule-breaking may result in your EA Account being terminated.

If you break this agreement or the law, EA may suspend or terminate your use of our games and services, without refunds.

Qualifications & exceptions

• The no-refund rule is expressly subject to any statutory refund rights.
• Entitlement removal can be at device level as well as account level.

Account & Service Control · Company practice

EA may end any EA Service with at least thirty days' notice; afterwards games get no updates and may stop working

EA may terminate any EA Service at any time by giving at least thirty days' notice by email (if available), within the affected EA Service, or on the service updates page of EA's website. After online service termination no software updates are applied to the games, EA cannot guarantee they will continue to function on newer or updated operating systems or remain available for download from application distribution services such as the iOS App Store and Google Play Store, and games available through such services may be removed without further notice.

Supporting quotations

EA may terminate any EA Service at any time by giving at least thirty days' notice either via email (if available), within the affected EA Service, or on the service updates page of EA's website (

After online service termination, no software updates will be applied to our games and we can't guarantee our games will continue to function on newer or updated operating systems or be available for download via application distribution services such as the iOS App Store and the Google Play Store. Any games available via such application distribution services after online service termination may be removed without further notice to you.

If we decide to shut down a game or a service, we will tell you at least 30 days in advance.

Qualifications & exceptions

• Notice may be given only on EA's service updates web page, so a user may receive no direct message.

Not stated here

• Whether any refund follows a service shutdown is not addressed in this section; purchases are governed by the unsupplied Terms of Sale.

Account & Service Control · Procedure

If you think an action against your account or device was a mistake, contact Customer Support

If you believe that any action has been taken against your Account or device in error, you are directed to contact Customer Support at help.ea.com. Section 8 also links a help article on submitting an appeal.

Supporting quotations

If you believe that any action has been taken against your Account or device in error, please contact Customer Support at

Not stated here

• The appeal procedure, deadlines and outcomes are in linked help pages that are not supplied.

Account & Service Control · Restriction or exception

If you terminate the Agreement, you agree to stop all use of EA Services

If you terminate the Agreement, you agree to cease all use of EA Services. Section 1 describes how to cancel an EA Account or subscription through Customer Service.

Supporting quotations

If you terminate this agreement, you agree to cease all use of EA Services.

Legal Rights & Agreement Rules · Context

Sections 5, 8 to 9 and 11 to 15 survive termination of the Agreement

Sections 5 (UGC), 8 to 9 (termination and sanctions; use of data) and 11 to 15 (third parties; warranties and liability; general terms; changes; arbitration) survive termination of the Agreement. Section 15 separately states that the arbitration agreement survives termination.

Supporting quotations

Sections 5, 8-9, 11-15 of this Agreement survive termination of this Agreement

This Section 15 shall be interpreted broadly and shall survive termination of this Agreement.

Qualifications & exceptions

• The UGC license in Section 5 therefore continues after the account ends.

Data Access & Collection · Company practice

EA may collect and store device, software, usage and gameplay data, including offline play data sent when you reconnect

When you use an EA Service, EA may collect and store data from your computer or device, including information about the computer or device, hardware, installed software and operating system (such as IP address and device ID), information about your EA Service usage, gameplay and usage statistics, system interactions and peripheral hardware. If you play an EA Service offline, this data is stored on your device and transmitted to EA when the device connects to the Internet.

Supporting quotations

When you use an EA Service, EA may collect and store data from your computer or device, including information about your computer or device, hardware, installed software, and operating system (such as IP Address and device ID), information about your EA Service usage, gameplay and usage statistics, system interactions and peripheral hardware. If you play an EA Service offline, this data will be stored on your device and transmitted to EA when your device connects to the Internet.

EA collects various information when you play our games (even offline) to operate our business, improve our products and services, enforce our rules and communicate with you.

Qualifications & exceptions

• The list of data types is introduced by "including" and is illustrative.

Use & Processing · Company practice

EA uses collected data to run its business, improve products, market to you and enforce the Agreement

EA uses the collected information to operate its business, improve its products and services, provide services to and communicate with you (including for marketing purposes), provide software updates, dynamically serve content and software support, enforce the Agreement, and troubleshoot bugs or otherwise enhance your experience.

Supporting quotations

EA uses this information to operate its business, improve its products and services, provide services to and communicate with you (including for marketing purposes), provide software updates, dynamically serve content and software support, enforce this Agreement, and trouble-shoot bugs or otherwise enhance your experience.

EA collects various information when you play our games (even offline) to operate our business, improve our products and services, enforce our rules and communicate with you.

Not stated here

• Whether you can opt out of marketing communications is not stated here; the Privacy and Cookie Policy is referenced but not supplied.

Sharing & Disclosure · Company practice

For online services EA may publicly display your scores, rankings and accomplishments and identify content you share

If you participate in online services, EA may collect, use, store, transmit and publicly display statistical data about your game play, including scores, rankings and accomplishments, or identify content that you created and shared with other players.

Supporting quotations

If you participate in online services, EA also may collect, use, store, transmit and publicly display statistical data regarding game play (including scores, rankings and accomplishments), or identify content that is created and shared by you with other players.

Not stated here

• Whether public display can be switched off is not stated in this section; Section 9 mentions managing certain data collection preferences in the PC client settings.

Use & Processing · Company practice

Your data is collected, used, stored and transmitted by EA Inc. in the United States under the Privacy and Cookie Policy

Your data is collected, used, stored and transmitted by EA Inc. in the United States, in accordance with EA's Privacy and Cookie Policy at privacy.ea.com. That policy is incorporated by reference (Section 6) but is not part of this text.

Supporting quotations

Your data is collected, used, stored and transmitted by EA Inc. in the United States, in accordance with EA's Privacy and Cookie Policy at privacy.ea.com.

We encourage you to read EA’s Privacy and Cookie Policy at privacy.ea.com.

Qualifications & exceptions

• This applies regardless of which EA entity is your contracting party under Section 13(B).

Not stated here

• The legal basis and safeguards for the transfer to the United States are in the unsupplied Privacy and Cookie Policy.

Data Access & Collection · User right or choice

You can manage certain data collection preferences in the Settings tab of the EA PC Game client

You can manage certain data collection preferences in the Settings tab of the EA PC Game client. The text does not say which preferences, or how to manage them on other platforms.

Supporting quotations

You can manage certain data collection preferences in the Settings tab of the EA PC Game client.

Not stated here

• Which data collection preferences are adjustable, and whether console or mobile players have an equivalent, is not stated.

Legal Rights & Agreement Rules · Permission or license

You consent to automatic updates; some carry paid locked features, and skipping updates can make games unplayable

EA Services may require or allow you to download software, updates or patches, or other utilities and tools from EA or its licensors onto your computer, entertainment system or device. These technologies may differ across platforms and performance may vary with your equipment. Certain updates may be required to continue using an EA Service, and some updates may contain locked features or content that require an additional fee to access. You consent to EA automatically installing any available updates for EA Services, and failure to install available updates may render EA Services, including EA PC Games, unplayable.

Supporting quotations

EA Services may require or allow you to download software, software updates or patches, or other utilities and tools from EA or its licensors onto your computer, entertainment system or device. These technologies may be different across platforms, and the performance of EA Services may vary depending on your computer and other equipment. You understand that certain updates to these technologies may be required in order to continue use of an EA Service. Some of these updates may contain locked features or content that require you to pay an additional fee to access them. You consent to EA automatically installing any available updates for EA Services. Failure to install available updates may render EA Services, including EA PC Games, unplayable.

If we update our games, you may need new software to keep playing our games.

Qualifications & exceptions

• An update can include locked content that costs extra; the update itself may still be required to keep playing.

Legal Rights & Agreement Rules · Restriction or exception

Playing on servers EA does not own is at your own responsibility and may be subject to other terms

Some EA Services may let you play on servers not owned or controlled by EA. EA does not control those services and is not responsible for your use of the EA Service on or through them, and those third-party services may subject you to additional or different terms and restrictions.

Supporting quotations

Some EA Services may give you the option of playing on servers not owned or controlled by EA. EA does not control those services and is not responsible for your use of the EA Service on or through them. These third-party services may subject you to additional or different terms and restrictions.

You are responsible for your use of game servers and services not owned by EA.

Data Access & Collection · Restriction or exception

Linked third-party websites may collect your data; EA is not responsible for their content or data practices

EA Services may include hyperlinks to third-party websites. Those sites may collect data or solicit personal information from you. EA does not control those sites and is not responsible for their content or for their collection, use or disclosure of personal information.

Supporting quotations

EA Services may include hyperlinks to third-party websites. Those sites may collect data or solicit personal information from you. EA does not control those sites and is not responsible for their content or for their collection, use or disclosure of personal information.

Legal Rights & Agreement Rules · Company commitment

If you live in the EEA, UK or Switzerland, EA promises reasonable care and skill and nothing more

If you live in the European Economic Area, the United Kingdom or Switzerland, the EA Services will be provided with reasonable care and skill, and no other promises or warranties about the EA Services are made. The section summary notes that local law may include certain warranties, and a linked EA warranty policy page describes statutory warranty and consumer rights by territory.

Supporting quotations

IF YOU LIVE IN THE EUROPEAN ECONOMIC AREA (EEA), UNITED KINGDOM OR SWITZERLAND, THE EA SERVICES WILL BE PROVIDED WITH REASONABLE CARE AND SKILL AND NO OTHER PROMISES OR WARRANTIES ABOUT THE EA SERVICES ARE MADE.

EA does not make any promises about our software, but the local law in your country may include certain warranties.

12. Warranties; Limitation of Liability

Not stated here

• The territory-specific statutory rights are on a linked page that is not supplied.

Legal Rights & Agreement Rules · Restriction or exception

Outside the EEA, UK and Switzerland, EA Services come "AS IS" with no express, implied or statutory warranties

If you live outside the EEA, the United Kingdom and Switzerland, EA Services are licensed and provided "AS IS" and you use them at your own risk. To the full extent permitted under applicable law, EA gives no express, implied or statutory warranties, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement of third-party rights, and warranties arising from a course of dealing, usage or practice. EA does not warrant against interference with your enjoyment; that the service will meet your requirements; that operation will be uninterrupted or free from errors, bugs, corruption, loss, interference, hacking or viruses; or that EA Services will interoperate with other software. EA does not warrant or guarantee any third-party product or service offered via the EA app store.

Supporting quotations

IF YOU LIVE OUTSIDE THE EEA, UNITED KINGDOM AND SWITZERLAND, EA SERVICES ARE LICENSED AND PROVIDED "AS IS." YOU USE THEM AT YOUR OWN RISK. TO THE FULL EXTENT PERMITTED UNDER APPLICABLE LAW, EA GIVES NO EXPRESS, IMPLIED OR STATUTORY WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF THIRD-PARTY RIGHTS, AND WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR PRACTICE. EA DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE PRODUCT OR EA SERVICE; THAT THE EA SERVICE WILL MEET YOUR REQUIREMENTS; THAT OPERATION OF THE EA SERVICE WILL BE UNINTERRUPTED OR FREE FROM ERRORS, BUGS, CORRUPTION, LOSS, INTERFERENCE, HACKING OR VIRUSES, OR THAT EA SERVICES WILL INTEROPERATE OR BE COMPATIBLE WITH ANY OTHER SOFTWARE. EA DOES NOT WARRANT OR GUARANTEE ANY THIRD-PARTY PRODUCT OR SERVICE OFFERED VIA THE EA APP STORE.

EA does not make any promises about our software, but the local law in your country may include certain warranties.

Qualifications & exceptions

• The disclaimer applies only "to the full extent permitted under applicable law"; statutory consumer rights in your territory may still apply, as the linked warranty page is said to explain.

Legal Rights & Agreement Rules · Restriction or exception

EEA, UK and Switzerland: EA is not liable for losses from your actions or breach, or third parties beyond its control

If you live in the EEA, the United Kingdom or Switzerland, EA and its employees, licensors and business partners will not be liable to you for any losses or damages arising from your actions or breach of the Agreement, or which arise as a result of a third party's (or any other) acts or omissions beyond EA's control. The sentence states no cap on EA's liability for its own breach for these residents, and the fraud, gross negligence and personal-injury carve-out applies to everyone.

Supporting quotations

IF YOU LIVE IN THE EEA, UNITED KINGDOM OR SWITZERLAND, EA AND ITS EMPLOYEES, LICENSORS AND BUSINESS PARTNERS WILL NOT BE LIABLE TO YOU FOR ANY LOSSES OR DAMAGES ARISING FROM YOUR ACTIONS OR BREACH OF THIS AGREEMENT, OR WHICH ARISE AS A RESULT OF A THIRD PARTY'S (OR ANY OTHER) ACTS OR OMISSIONS BEYOND OUR CONTROL.

EA DOES NOT LIMIT ITS LIABILITY FOR FRAUD, GROSS NEGLIGENCE, WILFUL MISCONDUCT, OR FOR DEATH OR PERSONAL INJURY.

The damages you can recover for legal claims are limited.

Legal Rights & Agreement Rules · Restriction or exception

Outside the EEA, UK and Switzerland, EA excludes indirect damages and caps recovery at what you paid for the service

If you live outside the EEA, the United Kingdom and Switzerland, then to the full extent permitted by applicable law EA and its employees, licensors and business partners are not liable for any losses not caused by EA's breach of the Agreement, or for indirect, incidental, consequential, punitive or special damages, with examples including financial loss (such as lost income or profits), cost of substitute goods or services, business interruption, loss of data, loss of goodwill, and computer failure. The limitation applies to any claim arising out of or related to the license or EA Service, whether in contract, tort, statute, strict liability or otherwise, and even if EA knew or should have known about the possibility of such damage. You may recover only direct damages, in an amount no greater than what you actually paid for the applicable EA Service. EA does not limit its liability for fraud, gross negligence, wilful misconduct, or death or personal injury, and some jurisdictions do not allow these exclusions, so some or all may not apply to you.

Supporting quotations

IF YOU LIVE OUTSIDE THE EEA, UNITED KINGDOM AND SWITZERLAND, TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, EA AND ITS EMPLOYEES, LICENSORS AND BUSINESS PARTNERS SHALL NOT BE LIABLE TO YOU FOR ANY LOSSES THAT WERE NOT CAUSED BY EA'S BREACH OF THIS AGREEMENT, OR INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES. THE TYPES OF EXCLUDED DAMAGES INCLUDE, FOR EXAMPLE, FINANCIAL LOSS (SUCH AS LOSS INCOME OR PROFITS), COST OF SUBSTITUTE GOODS OR SERVICES, BUSINESS INTERRUPTION OR STOPPAGE, LOSS OF DATA, LOSS OF GOODWILL, AND COMPUTER FAILURE OR MALFUNCTION. THIS LIMITATION APPLIES TO ANY CLAIM ARISING OUT OF OR RELATED TO THIS LICENSE OR EA SERVICE, WHETHER BASED IN CONTRACT, TORT, STATUTE, STRICT LIABILITY OR OTHERWISE. IT ALSO APPLIES EVEN IF EA KNEW OR SHOULD HAVE KNOWN ABOUT THE POSSIBILITY OF SUCH DAMAGE. YOU MAY RECOVER ONLY DIRECT DAMAGES IN ANY AMOUNT NO GREATER THAN WHAT YOU ACTUALLY PAID FOR THE APPLICABLE EA SERVICE.

EA DOES NOT LIMIT ITS LIABILITY FOR FRAUD, GROSS NEGLIGENCE, WILFUL MISCONDUCT, OR FOR DEATH OR PERSONAL INJURY. SOME JURISDICTIONS DO NOT ALLOW THE ABOVE EXCLUSIONS AND LIMITATIONS, SO SOME OR ALL OF THEM MAY NOT APPLY TO YOU.

The damages you can recover for legal claims are limited.

Qualifications & exceptions

• For a free-to-play service the cap of "what you actually paid for the applicable EA Service" may be zero; the text does not address that case.
• The exclusions apply only to the extent applicable law permits.

Legal Rights & Agreement Rules · Restriction or exception

EA does not limit its liability for fraud, gross negligence, wilful misconduct, death or personal injury

EA does not limit its liability for fraud, gross negligence, wilful misconduct, or for death or personal injury. Some jurisdictions do not allow the exclusions and limitations in Section 12, so some or all of them may not apply to you. This carve-out sits after both the EEA/UK/Switzerland and the rest-of-world liability sentences.

Supporting quotations

EA DOES NOT LIMIT ITS LIABILITY FOR FRAUD, GROSS NEGLIGENCE, WILFUL MISCONDUCT, OR FOR DEATH OR PERSONAL INJURY. SOME JURISDICTIONS DO NOT ALLOW THE ABOVE EXCLUSIONS AND LIMITATIONS, SO SOME OR ALL OF THEM MAY NOT APPLY TO YOU.

Cross-references

• narrows (model-proposed): Outside the EEA, UK and Switzerland, EA excludes indirect damages and caps recovery at what you paid for the service — exception_to: The fraud, gross negligence, wilful misconduct and death or personal injury carve-out follows the rest-of-world exclusions and cap in the same block and removes those cases from them.

Charges & Financial Obligations · User right or choice

In the US, an uninstalled physical copy bought at a retail store can be returned within 30 days if you reject the terms

If you purchased a physical copy of an EA Service from a physical retail store in the United States, do not agree to the Agreement, and have not installed or used the EA Service, you may return it for a refund or exchange within thirty days from the date of purchase to the original place of purchase, following the return instructions at warrantyinfo.ea.com.

Supporting quotations

If you purchased a physical copy of an EA Service from a physical retail store in the United States and you do not agree to the terms of this Agreement and have not installed or used the EA Service, you may return it for a refund or exchange within thirty (30) days from the date of purchase to the original place of purchase by following the instructions for return available at

Qualifications & exceptions

• All four conditions apply together: physical copy, United States retail purchase, no agreement to the terms, and no installation or use.
• The thirty days run from the date of purchase.

Legal Rights & Agreement Rules · Context

The Agreement plus other EA terms is the entire agreement, and it can be changed only in writing signed by EA

The Agreement, together with any other EA terms that govern your use of EA Services, constitutes the entire agreement between you and EA. It may not be amended or modified unless made in writing and signed by EA. Section 14 separately lets EA modify the Agreement by posting an updated version, so "signed by EA" governs amendments agreed with you, not EA's own updates.

Supporting quotations

This Agreement, together with any other EA terms that govern your use of EA Services, constitutes the entire agreement between you and EA. The Agreement may not be amended or modified unless made in writing and signed by EA.

This agreement can be changed only in writing signed by EA.

EA reserves the right to modify this Agreement at any time, effective upon posting an updated version of the Agreement at

Not stated here

• How the "signed by EA" requirement and EA's posted modifications under Section 14 fit together is not explained; both are stated.

Legal Rights & Agreement Rules · Context

EA not enforcing a right is not a waiver, and an unenforceable part does not void the rest

The failure of EA to exercise any right under the Agreement does not constitute a waiver of that right or any other right. If any part of the Agreement is held unenforceable, all other parts continue in full force and effect. Section 15(G) states the same severability rule for the arbitration agreement.

Supporting quotations

The failure of EA to exercise any right under this Agreement shall not constitute a waiver of the right or any other right. If any part of this Agreement is held to be unenforceable, all other parts of this Agreement shall continue in full force and effect.

Legal Rights & Agreement Rules · Context

Your contracting party is Electronic Arts Inc. (US, Canada, Japan) or EA Swiss Sàrl (everywhere else)

If you live in the United States, Canada or Japan, the Agreement is between you and Electronic Arts Inc., 209 Redwood Shores Parkway, Redwood City, California. If you live in the EEA, United Kingdom, Switzerland, Brazil, Hong Kong, Mexico or Russia, in the Republic of Korea, or in any other country, the Agreement is between you and EA Swiss Sàrl, registered in Geneva (CH-660-2328005-8, Place de Hollande 2, 1204 Geneva). Section 17 applies the same split to the seller of mobile purchases.

Supporting quotations

If you live in the United States, Canada or Japan, this agreement is between you and Electronic Arts Inc. If you live in any other country, this agreement is between you and EA Swiss Sàrl.

If you live in the United States, Canada or Japan, (i) this Agreement is between you and Electronic Arts Inc., 209 Redwood Shores Parkway, Redwood City, CA 94065, USA;

If you live in the EEA, United Kingdom, Switzerland, Brazil, Hong Kong, Mexico or Russia, (i) this Agreement is between you and EA Swiss Sàrl, a company registered in the Geneva Companies Registry with company registration number: CH-660-2328005-8 and with offices at Place de Hollande 2, 1204 Geneva, Switzerland;

If you live in the Republic of Korea, (i) this Agreement is between you and EA Swiss Sàrl, a company registered in the Geneva Companies Registry with company registration number: CH-660-2328005-8 and with offices at Place de Hollande 2, 1204 Geneva, Switzerland;

If you in live in any other country, (i) this Agreement is between you and EA Swiss Sàrl, a company registered in the Geneva Companies Registry with company registration number: CH-660-2328005-8 and with offices at Place de Hollande 2, 1204 Geneva, Switzerland;

This Agreement is between you and the EA entity listed in

Legal Rights & Agreement Rules · Restriction or exception

For the EEA, UK, Switzerland, Brazil, Hong Kong, Mexico and Russia, your home law and home courts govern

If you live in the EEA, the United Kingdom, Switzerland, Brazil, Hong Kong, Mexico or Russia, the laws of your country of residence govern the Agreement and your use of EA Services, and you agree that exclusive jurisdiction for any claim or action arising out of or relating to the Agreement or EA Services is the courts of your country of residence. Unlike the US/Canada/Japan and other-country clauses, this clause does not carve out claims subject to arbitration. Section 15 excludes residents of the EEA, UK, Switzerland, Brazil, Mexico and Russia from arbitration, but not residents of Hong Kong.

Supporting quotations

(ii) the laws of your country of residence govern this Agreement and your use of EA Services; and (iii) you expressly agree that exclusive jurisdiction for any claim or action arising out of or relating to this Agreement or EA Services shall be the courts of your country of residence.

If you live in the EEA, United Kingdom, Switzerland, Brazil, Hong Kong, Mexico or Russia, (i) this Agreement is between you and EA Swiss Sàrl, a company registered in the Geneva Companies Registry with company registration number: CH-660-2328005-8 and with offices at Place de Hollande 2, 1204 Geneva, Switzerland;

IT EXCLUDES RESIDENTS OF QUEBEC, RUSSIA, SWITZERLAND, BRAZIL, MEXICO, THE MEMBER STATES OF THE EEA, UNITED KINGDOM AND THE REPUBLIC OF KOREA.

Not stated here

• For a Hong Kong resident the text states both exclusive jurisdiction of home courts and mandatory arbitration under Section 15; how the two fit together is not stated and is left unresolved here.

Legal Rights & Agreement Rules · Restriction or exception

For Korea, Korean law and Korean courts govern, and Electronic Arts Korea LLC is EA Swiss Sàrl's domestic agent

If you live in the Republic of Korea, the laws of Korea (excluding its conflicts-of-law rules) govern the Agreement and your use of EA Services, and you agree that exclusive jurisdiction for any claim is the courts of Korea. EA Swiss Sàrl has designated Electronic Arts Korea LLC in Seoul as its Domestic Agent under the Game Industry Promotion Act, with a representative manager, email and telephone number stated. Korean residents are excluded from the Section 15 arbitration agreement.

Supporting quotations

(ii) the laws of Korea, excluding its conflicts-of-law rules, govern this Agreement and your use of EA Services; and (iii) you expressly agree that exclusive jurisdiction for any claim or action arising out of or relating to this Agreement or EA Services shall be the courts of Korea. EA Swiss Sàrl has designated Electronic Arts Korea LLC at 17F, 129 Teheran-ro, Gangnam-gu, Seoul, Korea (Representative Manager: WhieDong Yoo; Email: ContactEAKorea@ea.com; Telephone: 1600-1273) as its Domestic Agent under the Game Industry Promotion Act.

Qualifications & exceptions

• The Game Industry Promotion Act is named but its contents are not part of this document.

Legal Rights & Agreement Rules · Restriction or exception

For the US, Canada and Japan, California law governs and non-arbitrable claims go to San Mateo County courts

If you live in the United States, Canada or Japan, the laws of the State of California (excluding its conflicts-of-law rules) govern the Agreement and your use of EA Services. For claims and disputes not subject to the arbitration agreement in Section 15, exclusive jurisdiction is the federal or state courts that govern San Mateo County, California, and you consent to their personal jurisdiction. Residents of Quebec are excluded from arbitration by Section 15, so for them this court clause applies to all claims.

Supporting quotations

(ii) the laws of the State of California, excluding its conflicts-of-law rules, govern this Agreement and your use of EA Services; and (iii) you expressly agree that for claims and disputes not subject to the arbitration agreement below, exclusive jurisdiction for any claim or action arising out of or relating to this Agreement or EA Services shall be the federal or state courts that govern San Mateo County, California, and you expressly consent to the exercise of personal jurisdiction of such courts.

If you live in the United States, Canada or Japan, (i) this Agreement is between you and Electronic Arts Inc., 209 Redwood Shores Parkway, Redwood City, CA 94065, USA;

Qualifications & exceptions

• The court clause is limited to claims not subject to arbitration; most claims by these residents fall under Section 15.

Legal Rights & Agreement Rules · Restriction or exception

For every other country, California law governs and non-arbitrable claims go to San Mateo County courts

If you live in any country not named in the other clauses, the Agreement is with EA Swiss Sàrl, the laws of the State of California (excluding its conflicts-of-law rules) govern the Agreement and your use of EA Services, and for claims and disputes not subject to the arbitration agreement, exclusive jurisdiction is the federal or state courts that govern San Mateo County, California, with your consent to their personal jurisdiction. Australia is one such country; Section 15 keeps Australian statutory consumer-right claims out of arbitration.

Supporting quotations

(ii) the laws of the State of California, excluding its conflicts-of-law rules, govern this Agreement and your use of EA Services; and (iii) you expressly agree that for claims and disputes not subject to the arbitration agreement below, exclusive jurisdiction for any claim or action arising out of or relating to this Agreement or EA Services shall be the federal or state courts that govern San Mateo County, California, and you expressly consent to the exercise of personal jurisdiction of such courts.

If you in live in any other country, (i) this Agreement is between you and EA Swiss Sàrl, a company registered in the Geneva Companies Registry with company registration number: CH-660-2328005-8 and with offices at Place de Hollande 2, 1204 Geneva, Switzerland;

Qualifications & exceptions

• The clause reads "If you in live in any other country" in the source; the wording is quoted as printed.

Legal Rights & Agreement Rules · Restriction or exception

The UN Convention on Contracts for the International Sale of Goods does not apply

The UN Convention on Contracts for the International Sale of Goods (Vienna, 1980) does not apply to the Agreement or to any dispute arising out of or relating to it.

Supporting quotations

The UN Convention on Contracts for the International Sale of Goods (Vienna, 1980) shall not apply to this Agreement or to any dispute arising out of or relating to this Agreement.

Legal Rights & Agreement Rules · Restriction or exception

You must follow U.S. and other export control laws and confirm you are not a prohibited person

You agree to follow U.S. and other export control laws and not to transfer an EA Service to a foreign national or national destination prohibited by those laws. You also acknowledge that you are not a person with whom EA is prohibited from doing business under export control laws.

Supporting quotations

You agree to follow U.S. and other export control laws and agree not to transfer an EA Service to a foreign national, or national destination, that is prohibited by such laws. You also acknowledge you are not a person with whom EA is prohibited from doing business under these export control laws.

You must follow all export laws, and you agree you are not a prohibited person under export laws.

Not stated here

• Which laws and lists apply is not specified beyond "U.S. and other export control laws".

Legal Rights & Agreement Rules · Company practice

EA may change the Agreement by posting a new version; material changes bring notice, and continued use is acceptance

EA reserves the right to modify the Agreement at any time, effective upon posting an updated version at terms.ea.com or through EA Services. If EA makes material changes it says it will notify you to obtain your consent. You should review the Agreement regularly, because continued use of EA Services after changes constitutes agreement to them, and if you do not agree to the Agreement or a modification you should immediately stop using EA Services. The summary adds that refusing certain meaningful changes may mean you cannot play.

Supporting quotations

or through EA Services. If we make any material changes to the Agreement, we will notify you to obtain your consent. You should regularly review this Agreement, as your continued use of EA Services after any such changes constitutes your agreement to those changes. If you do not agree to this Agreement or any modifications to this Agreement, you should immediately cease using EA Services.

EA reserves the right to modify this Agreement at any time, effective upon posting an updated version of the Agreement at

This agreement can be updated by EA at any time. If you do not agree to certain meaningful changes, you may not be able to play our games.

Qualifications & exceptions

• Changes take effect on posting; the notice-and-consent sentence applies only to material changes.

Not stated here

• The text says both that EA will seek your consent to material changes and that continued use counts as agreement; what happens if you keep using the service without consenting is not stated.

Legal Rights & Agreement Rules · Restriction or exception

Arbitration and a jury waiver apply unless you live in Quebec, Russia, Switzerland, Brazil, Mexico, the EEA, UK or Korea

Section 15 applies to all consumers and people who accepted the Agreement, but excludes residents of Quebec, Russia, Switzerland, Brazil, Mexico, the member states of the EEA, the United Kingdom and the Republic of Korea. For everyone else, accepting the Agreement waives the right to a jury trial, commits you to resolve disputes in mandatory, final and binding arbitration, and waives the right to take part in a class, collective or representative action. The opening of the Agreement flags this consequence for "residents of certain countries".

Supporting quotations

THIS SECTION APPLIES TO ALL CONSUMERS AND PEOPLE WHO ACCEPTED THE TERMS OF THIS AGREEMENT. IT EXCLUDES RESIDENTS OF QUEBEC, RUSSIA, SWITZERLAND, BRAZIL, MEXICO, THE MEMBER STATES OF THE EEA, UNITED KINGDOM AND THE REPUBLIC OF KOREA. BY ACCEPTING THE TERMS OF THIS AGREEMENT, YOU AND EA EXPRESSLY WAIVE THE RIGHT TO A TRIAL BY JURY AND AGREE TO RESOLVE YOUR DISPUTES IN MANDATORY, FINAL AND BINDING ARBITRATION. YOU ALSO AGREE TO WAIVE THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE OR REPRESENTATIVE ACTION.

This section only applies if you live outside of Quebec, Russia, Switzerland, Brazil, Mexico, the member states of the EEA, United Kingdom and the Republic of Korea.

If you have a dispute, you agree to send details in writing to EA, and then arbitrate. You agree that any claim you bring against EA is in your individual capacity, and not as a class member, class representative, or as part of a class, collective or representative action.

15. Dispute Resolutions by Binding Arbitration

FOR RESIDENTS OF CERTAIN COUNTRIES, YOU AGREE TO THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED IN

Qualifications & exceptions

• The exclusion list names Quebec, not Canada as a whole; residents of the rest of Canada, of Japan, Australia, Hong Kong and every unnamed country are covered.
• Section 15(A) lists four kinds of claims that stay out of arbitration even for covered residents.

Not stated here

• Hong Kong residents are also promised exclusive jurisdiction of their home courts in Section 13(B); the text does not say which rule prevails.

Cross-references

• qualifies (model-proposed): For the US, Canada and Japan, California law governs and non-arbitrable claims go to San Mateo County courts — qualifies: The San Mateo court clause for US, Canada and Japan residents is expressly limited to claims not subject to the arbitration agreement, so the Section 15 scope decides which claims the court clause reaches.
• qualifies (model-proposed): For every other country, California law governs and non-arbitrable claims go to San Mateo County courts — qualifies: The San Mateo court clause for residents of any other country is expressly limited to claims not subject to the arbitration agreement, so the Section 15 scope decides which claims the court clause reaches.

Legal Rights & Agreement Rules · Procedure

Most concerns are meant to be resolved through EA customer support before the formal dispute procedure

Section 15 presents itself as a streamlined way to resolve disputes. You and EA agree that good-faith informal efforts often produce a prompt, low-cost outcome, and that most concerns can be resolved by logging into the EA customer support interface with your Account. If EA cannot resolve your concern, you and EA agree to be bound by the procedure in Section 15 for any and all disputes.

Supporting quotations

This Section 15 offers a streamlined way to resolve disputes between us if they arise. You and EA agree that good-faith informal efforts to resolve disputes often can result in a prompt, low-cost, and mutually beneficial outcome. Most of your concerns can be resolved quickly and satisfactorily by logging into the EA customer support interface with your Account at

If EA cannot resolve your concern, you and EA agree to be bound by the procedure set forth in this Section to resolve any and all disputes between us.

Legal Rights & Agreement Rules · Context

The arbitration agreement binds EA's affiliates, is governed by the Federal Arbitration Act and survives termination

Section 15 is an agreement between you and EA that also applies to the parties' agents, employees, subsidiaries, predecessors, successors, beneficiaries and assigns. The text states that the agreement to arbitrate evidences a transaction in interstate commerce, so the Federal Arbitration Act ("FAA") governs its interpretation and enforcement and any arbitration under it. Section 15 is to be interpreted broadly and survives termination of the Agreement.

Supporting quotations

This Section 15 is an agreement between you and EA, and applies to our respective agents, employees, subsidiaries, predecessors, successors, beneficiaries and assigns. This agreement to arbitrate evidences a transaction in interstate commerce, and thus the Federal Arbitration Act ("FAA") governs the interpretation and enforcement of this Section 15 and any arbitration carried out under this Section. This Section 15 shall be interpreted broadly and shall survive termination of this Agreement.

Qualifications & exceptions

• The FAA is a named United States statute; its contents are not part of this document.

Legal Rights & Agreement Rules · Restriction or exception

All disputes with EA, including earlier claims and arbitrability itself, go to arbitration, with four exceptions

All disputes, claims or controversies arising out of or relating to the Agreement, any EA Service and its marketing, or the relationship between you and EA, including the validity, enforceability and scope of Section 15 itself ("Disputes"), are determined exclusively by binding arbitration, including claims that accrued before you entered into the Agreement. The only Disputes not covered are: (i) claims about the infringement, protection or validity of your, EA's or EA's licensors' trade secrets, copyrights, trademarks or patents; (ii) for Australian residents, claims to enforce a statutory consumer right under Australian consumer law; (iii) claims brought in small claims court; and (iv) any dispute about the Class Action Waiver, including whether it is enforceable.

Supporting quotations

All disputes, claims or controversies arising out of or relating to this Agreement, any EA Service and its marketing, or the relationship between you and EA, including the validity, enforceability, and scope of this Section 15 ("Disputes"), shall be determined exclusively by binding arbitration. This includes claims that accrued before you entered into this Agreement.

The only Disputes not covered by this Section 15 are claims (i) regarding the infringement, protection or validity of your, EA's or EA's licensors' trade secrets, copyright, trademark or patent rights; (ii) if you reside in Australia, to enforce a statutory consumer right under Australian consumer law; (iii) brought in small claims court; and (iv) any and all disputes arising out of or relating to the Class Action Waiver, including, but not limited to, any claim that all or part of the Class Action Waiver is unenforceable, unconscionable, illegal, void, or voidable.

A. Claims Covered by Arbitration

Qualifications & exceptions

• Questions about the arbitration clause's own validity and scope are sent to the arbitrator, except disputes about the Class Action Waiver, which are carved out.
• Section 15 as a whole does not apply to the residents excluded in its opening.

Legal Rights & Agreement Rules · Restriction or exception

Four claim types stay out of arbitration: IP, Australian consumer rights, small claims and Class Action Waiver disputes

Even for residents covered by Section 15, four categories of claims are not covered by the arbitration agreement: (i) claims regarding the infringement, protection or validity of your, EA's or EA's licensors' trade secrets, copyright, trademark or patent rights; (ii) if you reside in Australia, claims to enforce a statutory consumer right under Australian consumer law; (iii) claims brought in small claims court; and (iv) any disputes arising out of or relating to the Class Action Waiver, including any claim that it is unenforceable, unconscionable, illegal, void or voidable.

Supporting quotations

The only Disputes not covered by this Section 15 are claims (i) regarding the infringement, protection or validity of your, EA's or EA's licensors' trade secrets, copyright, trademark or patent rights; (ii) if you reside in Australia, to enforce a statutory consumer right under Australian consumer law; (iii) brought in small claims court; and (iv) any and all disputes arising out of or relating to the Class Action Waiver, including, but not limited to, any claim that all or part of the Class Action Waiver is unenforceable, unconscionable, illegal, void, or voidable.

Qualifications & exceptions

• The small-claims exception is stated as claims "brought in small claims court", without an amount limit in this text.

Cross-references

• narrows (model-proposed): All disputes with EA, including earlier claims and arbitrability itself, go to arbitration, with four exceptions — exception_to: The four excluded claim types in Section 15(A) are stated as the only Disputes not covered by the general arbitration rule in the same paragraph.

Legal Rights & Agreement Rules · Procedure

Related court claims are paused, with limitation periods tolled, until the arbitrable claims finish

To the extent the parties have related arbitrable and non-arbitrable disputes, the arbitrable disputes proceed first in arbitration and the non-arbitrable disputes are stayed, with any applicable statutes of limitations tolled, pending completion of the arbitration. Section 15(D) applies the same stay to public injunctive relief claims that a court must hear.

Supporting quotations

To the extent the parties have related arbitrable and non-arbitrable disputes, the arbitrable disputes shall proceed first in arbitration and the non-arbitrable disputes shall be stayed, and any applicable statutes of limitations tolled, pending completion of the arbitration.

Legal Rights & Agreement Rules · Procedure

Before arbitration you must mail a signed Notice of Dispute to EA and negotiate for at least 60 days

You and EA must first try to resolve any Dispute informally before starting arbitration. Informal negotiations begin when one party receives a written Notice of Dispute from the other. You must mail an individualized Notice of Dispute to Electronic Arts Inc., 209 Redwood Shores Parkway, Redwood City CA 94065, Attention: Legal Department, containing (a) your name, telephone number, mailing address and the e-mail address associated with your EA Account (or your EA username); (b) a description of the nature and basis of the dispute, including the game(s) at issue; (c) the amount you are seeking from EA; and (d) your personal signature. If EA has a dispute with you, it sends a Notice of Dispute with the same information to the email address associated with your account. Both parties must participate in informal negotiations for at least 60 days after receiving the Notice unless they agree to an extension, and the party that sent the Notice may not file an arbitration demand before the 60-day period (or an agreed extension) ends.

Supporting quotations

You and EA shall first attempt to resolve any Dispute informally before initiating arbitration. The informal negotiations begin upon receipt of written notice from one party to the other ("Notice of Dispute"). You must mail an individualized Notice of Dispute to: Electronic Arts Inc., 209 Redwood Shores Parkway, Redwood City CA 94065, ATTENTION: Legal Department. The Notice of Dispute must include: (a) your name, telephone number, mailing address, and e-mail address associated with your EA Account (or your EA username); (b) a description of the nature and basis of your dispute (including the game(s) at issue); (c) the amount you are seeking from EA; and (d) your personal signature. If EA has a dispute with you, EA will send a Notice of Dispute with the same information to the email address associated with your account. You and EA must participate in informal negotiations for at least 60 days after receiving the Notice of Dispute, unless the parties mutually agree to an extension. The party sending the Notice of Dispute may not file any demand for arbitration before the 60-day period (or any mutually-agreed upon extended period).

B. Informal Negotiations

If you have a dispute, you agree to send details in writing to EA, and then arbitrate.

Qualifications & exceptions

• The Notice must be mailed to the Redwood City address and must be individualized and personally signed; the same mailing route applies regardless of your contracting entity.

Charges & Financial Obligations · Restriction or exception

Arbitration filed before finishing the informal process is dismissed; a willful skipper may owe the other's fees

The arbitrator must dismiss any arbitration filed without fully and completely complying with the informal dispute resolution procedures. If an arbitration is dismissed because a party willfully failed to comply, the arbitrator may order the non-compliant party to pay any arbitration filing fees and costs incurred by the other party. The statute of limitations and any filing-fee deadlines are tolled while the parties engage in the informal process.

Supporting quotations

The arbitrator shall dismiss any arbitration filed without fully and completely complying with these informal dispute resolution procedures. If an arbitration is dismissed because a party willfully failed to comply with these informal dispute resolution procedures, the arbitrator may order the non-compliant party to pay any arbitration filing fees and costs incurred by the other party. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution process described in this paragraph.

Qualifications & exceptions

• Fee-shifting is discretionary ("may order") and requires a willful failure, not any failure.

Legal Rights & Agreement Rules · Procedure

Either side may elect binding AAA arbitration after informal talks fail; the demand must certify the informal steps

If you and EA cannot resolve a Dispute informally, either you or EA may elect to have it finally and exclusively resolved by binding arbitration, and one party's election is final and binding on the other. The party initiating arbitration must provide with its demand all the information required in the Notice of Dispute and a certification that it complied with the informal dispute resolution procedures. The arbitration is administered by the American Arbitration Association under its Consumer Arbitration Rules and, if applicable, its Mass Supplementary Arbitration Rules, available at adr.org or by telephone, with the modifications listed in Section 15(C).

Supporting quotations

If you and EA cannot resolve a Dispute informally, you or EA may elect to have the Dispute finally and exclusively resolved by binding arbitration. Any election to arbitrate by one party shall be final and binding on the other. A party initiating an arbitration shall provide with its arbitration demand all of the information required in the Notice of Dispute, as well as a certification that the party complied with the informal dispute resolution procedures. The arbitration shall be administered by the American Arbitration Association under its Consumer Arbitration Rules ("AAA Consumer Rules") and, if applicable, its Mass Supplementary Arbitration Rules ("AAA Mass Arbitration Rules"), which are available at

or by calling 1-800-778-7879, with the following modifications:

C. Binding Arbitration

Not stated here

• The AAA rules are external documents and are not supplied.

Charges & Financial Obligations · Procedure

AAA rules set fees; disputes up to $25,000 are decided on written submissions unless a hearing is needed

Arbitration fees and costs are governed by the AAA Consumer Rules or, if applicable, the AAA Mass Arbitration Rules, unless the arbitration agreement states otherwise. If the Dispute does not exceed $25,000 the arbitration is conducted solely on written submissions, unless the arbitrator determines a hearing is necessary for any reason, including to give a party a full and fair opportunity to present its claims or defenses. Either party may bring dispositive motions during the proceedings.

Supporting quotations

Arbitration fees and costs shall be governed by the AAA Consumer Rules or AAA Mass Arbitration Rules (if applicable), unless as otherwise stated in this arbitration agreement.

If the Dispute does not exceed $25,000, the arbitration will be conducted solely on the basis of written submissions, unless the arbitrator determines that a hearing is necessary for any reason, including but not limited to because a hearing is necessary to afford a party a full and fair opportunity to present its claims or defenses.

The parties may bring any dispositive motion or motions during the course of the proceedings.

Not stated here

• The actual fee amounts and any EA fee-payment commitments are in the unsupplied AAA rules; Section 15(E) adds grouped-fee rules for mass filings.

Legal Rights & Agreement Rules · Restriction or exception

The arbitrator must give a reasoned written decision and may grant relief only to the individual party

The arbitrator must make a written decision that includes the findings and conclusions it is based on. The arbitrator may issue any relief allowed by applicable law but has no authority to issue relief on any basis other than an individual basis, and may award declaratory or injunctive relief only in favor of the individual party seeking it and only to the extent necessary to provide relief warranted by that party's individual claim.

Supporting quotations

The arbitrator shall make a decision in writing, which will include the findings and conclusions on which the decision is based. The arbitrator has the authority to issue any relief allowed by applicable law, but the arbitrator shall have no authority to issue any relief on any basis other than an individual basis. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

Qualifications & exceptions

• Section 15(D) adds that public injunctive relief claims go to a court where governing law does not allow their waiver.

Legal Rights & Agreement Rules · User right or choice

The arbitrator must follow the law; either party may go to court to compel arbitration or enforce or vacate an award

The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. You and EA may litigate in court to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate or enter judgment on the arbitrator's award. Section 15(F) names the San Mateo County courts for those purposes.

Supporting quotations

The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. You and EA may litigate in court to compel arbitration, to stay proceeding pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator.

Legal Rights & Agreement Rules · Restriction or exception

All disputes are arbitrated individually: no class, collective, coordinated, consolidated or representative actions

You and EA agree that all Disputes are resolved only in individual arbitration. Both parties waive the right to have any Dispute brought, heard, administered, resolved or arbitrated as a class, collective, coordinated, consolidated or representative action; no arbitrator or arbitration provider may hear or administer such an action or award relief to anyone but the individual in arbitration; and both parties waive the right to seek, recover or obtain any non-individual relief. Two exceptions follow in the same paragraph: participation in a classwide, collective or representative settlement remains allowed, and where governing law does not allow waiver of public injunctive relief claims, such a claim must be heard by a court. The Agreement's opening and Section 15's introduction also state the class waiver.

Supporting quotations

You and EA agree that any and all Disputes between the parties shall be resolved only in individual arbitration. The parties expressly waive the right to have any Dispute brought, heard, administered, resolved, or arbitrated as a class, collective, coordinated, consolidated, or representative action, and neither an arbitrator nor an arbitration provider shall have any authority to hear, arbitrate, or administer any class, collective, coordinated, consolidated, or representative action, or to award relief to anyone but the individual in arbitration. The parties also expressly waive the right to seek, recover, or obtain any non-individual relief.

Notwithstanding anything else in this Agreement, this Class Action Waiver does not prevent you or EA from participating in a classwide, collective, or representative settlement of claims. If governing law (after taking FAA preemption into account) does not allow the parties to waive claims for public injunctive relief, any claim for public injunctive relief must be heard by a court, not an arbitrator, but the parties’ non-arbitrable disputes shall be stayed pending arbitration, as stated in paragraph A.

D. Class Action Waiver

YOU ALSO AGREE TO WAIVE THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE OR REPRESENTATIVE ACTION.

Qualifications & exceptions

• Disputes about the waiver's own enforceability are excluded from arbitration by Section 15(A) and go to court.
• Section 15(E) allows grouped administration of 50 or more similar demands "notwithstanding any other provision", while still deciding each on an individual basis.

Not stated here

• Which law counts as "governing law" for the public-injunctive-relief test depends on the Section 13(B) residence rules and FAA preemption; the text does not resolve it.

Legal Rights & Agreement Rules · Restriction or exception

The class waiver still allows class settlements, and public injunctive relief claims go to court where law requires

Notwithstanding anything else in the Agreement, the Class Action Waiver does not prevent you or EA from participating in a classwide, collective or representative settlement of claims. If governing law (after taking FAA preemption into account) does not allow the parties to waive claims for public injunctive relief, any such claim must be heard by a court rather than an arbitrator, while the parties' non-arbitrable disputes are stayed pending arbitration as stated in paragraph A of Section 15.

Supporting quotations

Notwithstanding anything else in this Agreement, this Class Action Waiver does not prevent you or EA from participating in a classwide, collective, or representative settlement of claims. If governing law (after taking FAA preemption into account) does not allow the parties to waive claims for public injunctive relief, any claim for public injunctive relief must be heard by a court, not an arbitrator, but the parties’ non-arbitrable disputes shall be stayed pending arbitration, as stated in paragraph A.

Cross-references

• narrows (model-proposed): All disputes are arbitrated individually: no class, collective, coordinated, consolidated or representative actions — exception_to: The same paragraph that waives class, collective and representative actions says the waiver does not prevent class settlements and sends non-waivable public injunctive relief claims to a court.

Legal Rights & Agreement Rules · Procedure

50 or more similar demands within 30 days are grouped in batches of up to 50, each with one arbitrator and one fee set

To the extent permitted by applicable law and notwithstanding any other provision of the Agreement, if 50 or more similar arbitration demands are filed within a 30-day period: (a) the parties cooperate to organize the demands into randomized groups of no more than 50 (plus a final group of any remainder); (b) the AAA assesses one set of filing and administrative fees per group and assigns one arbitrator per group, subject to applicable disclosure and disqualification procedures; and (c) the AAA sets one initial conference per group.

Supporting quotations

To the extent permitted by applicable law and notwithstanding any other provision of this Agreement, to increase efficiency of resolution, in the event 50 or more similar arbitration demands are filed within a 30-day period:

(a) the parties shall cooperate to organize the arbitration demands into randomized groups of no more than 50 demands (plus, to the extent there are fewer than 50 arbitration demands remaining, a final group consisting of the remaining demands);

(b) AAA shall assess one set of filing and administrative fees per group and shall assign one arbitrator per group, subject to any applicable disclosure and disqualification procedures available under applicable law;

(c) AAA shall set one initial conference per group;

E. Grouped Arbitrations

Qualifications & exceptions

• The grouping applies only to the extent applicable law permits.

Cross-references

• qualifies (model-proposed): All disputes are arbitrated individually: no class, collective, coordinated, consolidated or representative actions — qualifies: Section 15(E) applies notwithstanding any other provision: mass demands are administered in groups while each is still decided individually, which qualifies the waiver of coordinated and consolidated proceedings.

Legal Rights & Agreement Rules · Procedure

Grouped demands proceed 50 at a time; the rest are paused and tolled; mediation follows; awards set no precedent

Within the grouped procedure: (d) the arbitrator resolves all arbitrations within a group on an individual basis regardless of grouping; (e) the first group of 50 proceeds while the remaining cases are stayed and their statutes of limitations tolled; (f) the parties use best efforts to complete the initial 50 individual arbitrations within 120 days after the initial conference and then engage in good-faith mediation; (g) if mediation fails, the remaining cases proceed individually in further groups of 50 (plus any final remainder group); and (h) no final award in one arbitration has preclusive effect in any other.

Supporting quotations

(d) regardless of the grouping described above, the arbitrator shall resolve all arbitrations within a group on an individual basis;

(e) the first group of 50 arbitrations shall proceed on an individual basis, while the remaining cases are stayed and applicable statutes of limitations for those cases are tolled;

(f) the parties shall use their best efforts to complete the initial 50 individual arbitrations within 120 days after the initial conference, and shall engage in good-faith mediation following resolution of the initial 50 individual arbitrations;

(g) if mediation is unsuccessful, the remaining cases shall proceed on an individual basis in groups of 50 cases (plus, to the extent there are fewer than 50 arbitration demands remaining, a final group consisting of the remaining demands); and

(h) no final award from an arbitrator in any one arbitration shall have preclusive effect in any other arbitration.

Qualifications & exceptions

• The 120-day target is a best-efforts commitment, not a deadline with a stated consequence.

Legal Rights & Agreement Rules · Procedure

Both sides must cooperate on grouping, and demands already filed individually are folded into the grouped procedure

The parties agree to cooperate in good faith to implement the grouped approach to administering arbitration demands. If any similar demands were originally processed as individual arbitrations before the grouping procedure began, further proceedings, including the assessment of further filing or administration fees to either party, are governed by the procedures in paragraph E.

Supporting quotations

The parties agree to cooperate in good faith to implement such a grouped approach to administration of the arbitration demands. If any similar arbitration demands were originally processed as individual arbitration demands before this grouping procedure was commenced, further proceedings, including the assessment of further arbitration filing or administration fees to either party shall be governed by the procedures set forth in this paragraph E.

Legal Rights & Agreement Rules · Procedure

US residents arbitrate in their home county; others start in San Mateo County, with any in-person venue set later

If you live in the United States, arbitration takes place in the county where you reside. For residents outside the United States, arbitration is initiated in the County of San Mateo, California, so that an arbitrator familiar with California law can be appointed; if the arbitrator decides the proceedings will be in person rather than electronic or telephonic, the arbitrator selects a location reasonably convenient to both parties, considering their ability to travel and other circumstances. You and EA submit to the personal jurisdiction of the San Mateo County courts to compel arbitration, stay proceedings pending arbitration, or confirm, modify, vacate or enter judgment on the award.

Supporting quotations

If you live in the United States, arbitration will take place in the county in which you reside. For residents outside the United States, arbitration shall be initiated in the County of San Mateo, State of California, United States of America, so that an arbitrator familiar with California law can be appointed, and if the arbitrator determines that the proceedings will take place in person instead of by electronic or telephonic means, the arbitrator will select a location that is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. You and EA agree to submit to the personal jurisdiction of the courts in the County of San Mateo, State of California, United States of America to compel arbitration, to stay the proceeding pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator.

F. Location

Qualifications & exceptions

• For non-US residents the in-person venue is chosen by the arbitrator case by case; the text promises consideration of travel ability, not a home-country venue.

Legal Rights & Agreement Rules · Context

If part of the arbitration agreement is unenforceable, the rest of it still applies

If any portion of the arbitration agreement is deemed unenforceable, the remainder of the agreement to arbitrate remains enforceable. Section 13(A) states the same rule for the Agreement as a whole, and Section 15(A) sends disputes about the Class Action Waiver's enforceability to court.

Supporting quotations

In the event any portion of this arbitration agreement is deemed unenforceable, the remainder of this agreement to arbitrate will be enforceable.

G. Severability

Charges & Financial Obligations · Restriction or exception

PlayStation Store purchases in North America follow Sony's Network Terms; the online service is sublicensed by SIEA

For purchases in the PlayStation Store in North America, purchase and use of items are subject to the (PlayStation) Network Terms of Service and User Agreement, and the online service has been sublicensed to you by Sony Interactive Entertainment America. Those Sony terms are not part of this document.

Supporting quotations

Purchase and use of items are subject to the Network Terms of Service and User Agreement. This online service has been sublicensed to you by Sony Interactive Entertainment America.

A. For Purchases in PlayStation™Store in North America

ⓘ Additional terms apply to PlayStation™Store purchases.

16. Supplemental Terms for PlayStation®

Not stated here

• The Network Terms of Service and User Agreement are not supplied, so the purchase and refund rules for these items cannot be stated here.

Charges & Financial Obligations · Restriction or exception

In Europe, in-game store content is bought from SIENE under PlayStation Network terms; usage rights vary per item

For purchases in the PlayStation Store in Europe, any content purchased in an in-game store is purchased from Sony Interactive Entertainment Network Europe Limited ("SIENE") and is subject to the PlayStation Network Terms of Service and User Agreement available on the PlayStation Store. You are told to check the usage rights for each purchase, as these may differ from item to item, and unless otherwise shown, content in an in-game store has the same age rating as the game.

Supporting quotations

Any content purchased in an in-game store will be purchased from Sony Interactive Entertainment Network Europe Limited ("SIENE") and be subject to PlayStation™Network Terms of Service and User Agreement which is available on the PlayStation™Store. Please check usage rights for each purchase as these may differ from item to item. Unless otherwise shown, content available in any in-game store has the same age rating as the game.

B. For Purchases in PlayStation™Store in Europe

ⓘ Additional terms apply to PlayStation™Store purchases.

Not stated here

• The PlayStation Network terms are not supplied.

Charges & Financial Obligations · Context

Mobile purchases are sold by Electronic Arts Inc. (US, Canada, Japan) or EA Swiss Sàrl; store subsidiaries are agents

If you live in the United States, Canada or Japan, the seller of Content and Entitlements purchased from EA for use on a mobile device is Electronic Arts Inc.; if you live in any other country, the seller is EA Swiss Sàrl. Any EA subsidiary identified as the seller on the mobile app store acts as agent of Electronic Arts Inc. or EA Swiss Sàrl. This mirrors the contracting-entity split in Section 13(B).

Supporting quotations

If you live in the United States, Canada or Japan, the seller of Content and Entitlements purchased from EA for use on a mobile device is Electronic Arts Inc. If you live in any other country, the seller of such Content and Entitlements purchased from EA is EA Swiss Sàrl. Any EA subsidiary identified as the seller of the Content and Entitlements on the mobile app store is acting in its capacity as agent of either Electronic Arts Inc. or EA Swiss Sàrl.

ⓘ Additional terms apply to mobile device purchases.

17. Supplemental Terms Applicable to Purchases for Mobile Devices

Not stated here

• The app store's own purchase terms are not addressed in this document.

Legal Rights & Agreement Rules · Context

The Agreement is offered in thirteen other languages through linked versions that are not part of this text

The page lists versions of the User Agreement in Arabic, Greek, Hindi, Hungarian, Indonesian, Malay, Portuguese (Portugal), Romanian, Slovak, Thai, Turkish, Ukrainian and Vietnamese, each as a link to tos.ea.com. Those versions are not supplied, and the text does not say whether they differ from this English version or which prevails.

Supporting quotations

Available in additional languages:

العربية (Arabic)

Ελληνικά (Greek)

हिन्दी (Hindi)

Magyar (Hungarian)

Bahasa Indonesia (Indonesian)

Bahasa Melayu (Malay)

Português - Portugal (Portuguese - Portugal)

Română (Romanian)

Slovenčina (Slovak)

ไทย (Thai)

Türkçe (Turkish)

Українська (Ukrainian)

Tiếng Việt (Vietnamese)

Not stated here

• Whether a translated version controls for a given reader, and whether the listed language links are current, is not stated.

Legal Rights & Agreement Rules · Context

Earlier versions of the User Agreement are linked but not supplied

The page ends with a link to the previous User Agreement versions on tos.ea.com. Those versions are not part of this stored copy; this document is the version stated as last updated May 14, 2026.

Supporting quotations

Previous User Agreement

Last Updated: May 14, 2026