The notice invites members to go paperless: they can sign up at the Anthem website to receive these notices by email and read them online or in the mobile app.
Supporting quotations
Would you like to go paperless and read this online or on your mobile app? Go to https://www.anthem.com and sign up to get these notices by email.
Not stated here
The text does not say whether signing up requires an existing member account or what happens to paper copies.
Account & Service Control · User right or choice
Personal information is nonpublic data; you can see and correct it
In the state notice, personal information (PI) means nonpublic, private information that identifies the member and is often gathered in an insurance matter. The notice says the member has the right to see and correct their PI.
Supporting quotations
Your nonpublic (private) personal information (PI) identifies you, and it’s often gathered in an insurance matter. You have the right to see and correct your PI.
Not stated here
This card does not explain how to make a request; the state-notice paragraph gives no procedure or time limit for seeing or correcting PI.
Account & Service Control · User right or choice
The company must give you access to your own PHI
Under the heading about sharing PHI with the member, the notice says the company must give the member access to the member's own PHI.
Supporting quotations
We must give you access to your own PHI.
Not stated here
This paragraph gives no procedure or time limit; the written-request process and timing appear in the later rights section.
Account & Service Control · User right or choice
Written permission may be needed in other situations and can always be cancelled
The company may also need the member's written permission in situations not listed. The member always has the right to cancel any written permission they have given, at any time.
Supporting quotations
We may also need your written permission for other situations not mentioned above. You always have the right to cancel any written permission you have given at any time.
Not stated here
This paragraph does not say how to cancel or the effect on actions already taken; the Authorization section gives the written-cancellation rule.
Account & Service Control · User right or choice
You can cancel your permission in writing, but past uses cannot be undone
The member may cancel a permission at any time, in writing. The company will then stop using the PHI for that purpose. If the company has already used or shared the PHI with the member's permission, it cannot undo what it did before the member told it to stop.
Supporting quotations
You may cancel your permission at any time, in writing. We will then stop using your PHI for that purpose. But if we’ve already used or shared your PHI with your permission, we cannot undo any actions we took before you told us to stop.
Qualifications & exceptions
Cancellation must be in writing and only stops later use for that purpose.
Account & Service Control · Procedure
Federal rights are listed and exercised through Member Services
The notice lists rights the member has under federal law. To use any of them, the member calls Member Services at the phone number on the ID card; a representative can give the address for the request and any forms that may help.
Supporting quotations
Under federal law, you have the right to:
Call Member Services at the phone number on your ID card to use any of these rights. A representative can give you the address to send the request. They can also give you any forms we have that may help you with this process.
Qualifications & exceptions
Several rights require a written request; the call step is how the member gets the address and forms.
Account & Service Control · User right or choice
Right to see or get a copy of your PHI, with an email warning
The member may send a written request to see or get a copy of their PHI, including a request to receive the copy by email. Because unencrypted email may be read by a third party, the company first confirms that the member wants the PHI sent by unencrypted email. It usually provides the copy within 30 days of the request and says it will tell the member if it needs more time.
Supporting quotations
Send us a written request to see or get a copy of your PHI, including a request for a copy of your PHI through email.
Remember, there’s a risk your PHI could be read by a third party when it’s sent unencrypted, meaning regular email. So, we will first confirm that you want to get your PHI by unencrypted email before sending it to you.
We will provide you a copy of your PHI usually within 30 days of your request. If we need more time, we will let you know.
Qualifications & exceptions
The request must be in writing.
The 30-day period is stated as "usually"; the company can take longer if it tells the member.
Not stated here
The text does not state a maximum extension or any fee.
Account & Service Control · User right or choice
Right to ask for corrections to your PHI
The member may ask the company to correct PHI the member believes is wrong or incomplete. If someone else, such as the member's doctor, gave the company the PHI, the company will say so the member can ask that person to correct it. The company may say no, but will explain why in writing within 60 days.
Supporting quotations
Ask that we correct your PHI that you believe is wrong or incomplete. If someone else, such as your doctor, gave us the PHI, we’ll let you know so you can ask him or her to correct it. We may say “no” to your request, but we’ll tell you why in writing within 60 days.
Qualifications & exceptions
The company may refuse, with a written reason within 60 days.
Account & Service Control · User right or choice
Right to request confidential communications
The member can ask the company to send PHI or contact the member in other reasonable ways, and can ask that mail be sent to a different address if sending it to the home could put the member in danger.
Supporting quotations
Request confidential communications. You can ask us to send your PHI or contact you using other ways that are reasonable. Also, let us know if you want us to send your mail to a different address if sending it to your home could put you in danger.
Qualifications & exceptions
The other ways must be reasonable.
Account & Service Control · User right or choice
You can stop calls and texts by telling the caller or joining the Do Not Call list
A member who does not want to be contacted by phone can tell the caller, or call 1-844-203-3796 to add their phone number to the company's Do Not Call list. The company says it will then no longer call or text.
Supporting quotations
If you don’t want to be contacted by phone, just let the caller know or call 1-844-203-3796 to add your phone number to our Do Not Call list. We will then no longer call or text you.
Not stated here
The text does not say how long it takes for the request to take effect.
Account & Service Control · Company commitment
The company will not take action against you for filing a complaint
The company says it will not take action against a member for filing a privacy complaint.
Supporting quotations
We will not take action against you for filing a complaint.
Not stated here
The text does not define what counts as "action".
Account & Service Control · Procedure
Member Services can help apply your rights and file complaints
The member can call the Member Services phone number on the ID card. Representatives can help the member apply their rights, file a complaint or talk about privacy issues.
Supporting quotations
You may call us at the Member Services phone number on your ID card. Our representatives can help you apply your rights, file a complaint, or talk with you about privacy issues.
Account & Service Control · User right or choice
You can get a new copy of this notice at any time, including on paper
The member has the right to get a new copy of this notice at any time. A member who has agreed to get the notice electronically still has the right to ask for a paper copy.
Supporting quotations
You have the right to get a new copy of this notice at any time. Even if you have agreed to get this notice by electronic means, you still have the right to ask for a paper copy.
Account & Service Control · User right or choice
Maine: access, correction and a rebuttal statement for recorded personal information
Under the Maine section, a consumer has the right to access their recorded personal information in the possession or control of a regulated insurance entity, to request correction if they believe it is inaccurate, and to add a rebuttal statement to the file if there is a dispute.
Supporting quotations
The right to:
Obtain access to the consumer’s recorded personal information in the possession or control of a regulated insurance entity.
Request correction if the consumer believes the information to be inaccurate.
Add a rebuttal statement to the file if there is a dispute.
Qualifications & exceptions
Applies under Maine law to consumers in Maine and to a regulated insurance entity.
Not stated here
The text does not say how to make these requests or how long the entity has to respond.
Account & Service Control · User right or choice
Maine: right to know reasons for an adverse underwriting decision
Under the Maine section, a consumer has the right to know the reasons for an adverse underwriting decision. A previous adverse underwriting decision may not be used as the basis for a later one unless the carrier makes an independent evaluation of the underlying facts.
Supporting quotations
Know the reasons for an adverse underwriting decision (previous adverse underwriting decisions may not be used as the basis for subsequent underwriting decisions unless the carrier makes an independent evaluation of the underlying facts).
Qualifications & exceptions
A previous decision can serve as a basis only if the carrier independently evaluates the underlying facts.
Account & Service Control · User right or choice
Maine: protection from pretext interviews, with very narrow exceptions
Under the Maine section, with very narrow exceptions, a consumer has the right not to be subjected to pretext interviews.
Supporting quotations
With very narrow exceptions, not be subjected to pretext interviews.
Qualifications & exceptions
Subject to very narrow exceptions.
Not stated here
The text does not define pretext interviews or list the exceptions.
Account & Service Control · User right or choice
Free aids and services for disabilities, and free language help
For members with disabilities the company offers free aids and services. If a member's main language is not English, it offers free help through interpreters and other written languages. A member can call the Member Services number on the ID card for help (TTY/TDD: 711).
Supporting quotations
If you have disabilities, we offer free aids and services. If your main language isn’t English, we offer help for free through interpreters and other written languages. Call the Member Services number on your ID card for help (TTY/TDD: 711).
Account & Service Control · User right or choice
You can get this information in your language for free
The notice says one more right the member has is to get this information in their language for free. A member who wants extra help to understand it in another language can call the Member Services number on the ID card (TTY/TDD: 711).
Supporting quotations
One more right that you have is to get this information in your language for free. If you’d like extra help to understand this in another language, call the Member Services number on your ID card (TTY/TDD: 711).
Not stated here
The text does not list which languages are available.
Account & Service Control · User right or choice
The notice is also offered in a different format for members with visual impairments
In addition to language help, the company offers this notice in a different format for members with visual impairments. A member who needs a different format can call the Member Services number on the ID card.
Supporting quotations
we also offer this notice in a different format for members with visual impairments. If you need a different format, please call the Member Services number on your ID card.
Not stated here
The text does not say which formats are available.