23 of 154 cards in Charges & Financial Obligations
Charges & Financial Obligations · User right or choice
You may be entitled to a refund if an update removes access you paid for, but not if you are suspended for breach
If an update or change to Epic’s offerings makes you lose access to Licensed Products (or material features of them) that you paid money for, you may be entitled to a refund of all or part of what you paid, and you can contact Epic Games Support to discuss it. To the fullest extent allowed by applicable law, you will not be entitled to a refund if Epic suspends or terminates your account because you breached the Terms (like Fraud or Cheats).
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If an update or change to our offerings results in your loss of access to Licensed Products (or material features thereof) for which you have paid money, you may be entitled to a refund of all or part of the sums you’ve paid
But, to the fullest extent allowed by applicable law, you will not be entitled to a refund if we suspend or terminate your account due to your breach of these Terms (like Fraud or Cheats).
Qualifications & exceptions
Refund is stated as something you “may” be entitled to, “all or part,” and as a matter to discuss with Support.
The no-refund statement applies to suspension or termination for breach and is limited by applicable law.
Charges & Financial Obligations · Restriction or exception
Real-money purchases require an Adult authorized to use the payment method
To complete real-money transactions with Epic and its affiliates, you must be an Adult who is authorized to use the payment method provided, or have an Adult complete the payment process. When someone enters a payment method for purchases in Licensed Products, Epic requires confirmation that the person is an adult, is an authorized user of the payment method, and agrees to the relevant terms, including the Epic Games Store End User License Agreement.
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PLEASE NOTE: To complete real-money transactions with Epic and its affiliates, you must be an Adult who is authorized to use the payment method provided or have an Adult complete the payment process.
we require confirmation that the person entering the payment method is an adult, is an authorized user of the method of payment, and agrees to the relevant terms, including the
Qualifications & exceptions
“Adult” is defined elsewhere in the Terms as having reached the legal age of majority where you live.
Not stated here
The Epic Games Store End User License Agreement is linked here but is not supplied in this document.
Charges & Financial Obligations · Permission or license
Entering a payment method authorizes Epic and affiliates to charge it, including taxes, fees and updated card details
The person entering a payment method confirms that Epic and its affiliates are authorized to charge the purchase amount to it, including any applicable taxes and fees. If Epic receives updated information on your payment method from your bank or payment network, you authorize it to use that information for any purchases you make; changes to your billing account do not affect charges submitted before Epic could reasonably act on them. Epic may charge at the time a purchase is initiated or shortly after. For a recurring subscription, Epic charges on a recurring basis as explained at the time of subscription.
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The person entering a payment method also confirms that Epic and its affiliates are authorized to charge the purchase amount to the payment method, including any applicable taxes and fees.
If we receive updated information on your payment method from your bank or payment network, you authorize us to use it for any purchases you make.
Changes made to your billing account will not affect charges submitted before we could reasonably act upon your changes.
When you make a purchase, we may charge you at the time the purchase is initiated or shortly after.
If you purchase a recurring subscription, we will charge you on a recurring basis as explained at the time of subscription
Charges & Financial Obligations · Context
The merchant of record on your charge may be a different Epic entity or a third party
The merchant of record identified as charging your payment method for a purchase may be a different Epic entity or another third party, depending on your location and the purchase.
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The merchant of record identified as charging your payment method for your purchase may be a different Epic entity or other third party depending on your location and the purchase.
Charges & Financial Obligations · Restriction or exception
You pay fees and taxes on direct purchases; prices can change but not for past purchases
If you transact directly with Epic, you are responsible for paying all fees and applicable taxes. Prices within Licensed Products are subject to change, but any pricing change will not affect previous purchases. For U.K. residents, any price change must be made in accordance with the applicable consumer protection laws and other laws of the jurisdiction where you live.
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If you transact directly with Epic, you will be responsible for paying all fees and applicable taxes.
The prices within Licensed Products are subject to change but any such pricing changes will not affect any previous purchases.
For U.K. Residents: Any price change shall be made in accordance with the applicable consumer protection laws and other laws of your jurisdiction of residence.
Qualifications & exceptions
Fee responsibility applies where you transact directly with Epic.
The U.K. price-change statement applies to U.K. residents.
Charges & Financial Obligations · Company practice
Epic may suspend access and limit future purchases if payment fails or a refund is due to unauthorized card use
If Epic does not receive full, timely payment from you, or if it must issue a refund because a payment method on your Epic Games Account was used without authorization, Epic may suspend or remove your access to any unpaid or refunded Licensed Products and limit your ability to make future purchases.
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If we do not receive full, timely payment from you, or if we must issue a refund due to unauthorized use of a payment method from your Epic Games Account, then we may suspend or remove your access to any unpaid or refunded Licensed Products and limit your ability to make future purchases.
Charges & Financial Obligations · Restriction or exception
Assume purchases from Epic are non-refundable unless labeled refundable or the law entitles you to a refund
If you purchase licenses to In-Game Content or Licensed Products from Epic, Epic’s Refund Policy applies. Unless a purchase from Epic is labeled as refundable, or an applicable law entitles you to a refund (for example, if something Epic supplied is faulty or misdescribed), you should assume that all purchases from Epic are non-refundable.
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If you purchase licenses to In-Game Content or Licensed Products from Epic, our
Unless a purchase from Epic is labeled as refundable, or unless an applicable law entitles you to a refund (for example, if something that we have supplied to you is faulty or misdescribed), you should assume that all purchases from Epic are non-refundable.
Not stated here
The linked Refund Policy is not supplied in this document.
Charges & Financial Obligations · Context
Purchases from third-party stores are with that third party, including their rules and refund policies
If you buy something from a third-party store (like the PlayStation Store), the purchase is between you and the third party, not Epic, and you need to follow its purchase rules. If you buy In-Game Content or Licensed Products from a third party or through a third-party platform, your transaction is with that third party and its refund policies apply; contact it for refund information. These Terms still apply to Licensed Products and In-Game Content regardless of the platform you use them on.
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If you buy something from a third-party store (like the PlayStation® Store), that purchase is between you and them — not Epic — and you’ll need to follow their rules for purchases.
As a reminder, these Terms apply to Licensed Products and any In-Game Content, regardless of which platform you use them on.
If you purchase In-Game Content or Licensed Products from a third party or through a third-party platform (such as the PlayStation® Store), your transaction is with that third party, and their refund policies apply.
Please contact the third party from which you made your purchase for refund information.
Charges & Financial Obligations · Restriction or exception
Credits are not cash and cannot be converted to currency or goods outside the Epic ecosystem
Credits are not the same as cash, gift cards or bank accounts and cannot be exchanged for real currency or other items outside the Epic ecosystem. You are prohibited from converting Credits or other In-Game Content into a unit of value outside the Licensed Product where it was acquired, such as actual currency or actual goods.
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CREDITS ARE NOT THE SAME AS CASH, GIFT CARDS, OR BANK ACCOUNTS AND CANNOT BE EXCHANGED FOR REAL CURRENCY OR OTHER ITEMS OUTSIDE THE EPIC ECOSYSTEM.
You are prohibited from converting Credits or other In-Game Content into a unit of value outside of the Licensed Product where it was acquired, such as actual currency or actual goods.
Charges & Financial Obligations · Restriction or exception
Credits can only be redeemed for other In-Game Content, after which no further payment is owed
Credits may only be redeemed for other In-Game Content, including Developer-Made Content made available by Epic on behalf of the Developer. Once Credits are redeemed, you have no further payment obligation.
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Credits may only be redeemed for other In-Game Content, including Developer-Made Content made available by Epic on behalf of the Developer, and once such Credits are redeemed, you have no further payment obligation.
Charges & Financial Obligations · Restriction or exception
Epic may cap Credit purchases per transaction or day, cap balances, and add other limits
Epic may set a maximum amount you can spend to purchase Credits per transaction and/or per day, which may vary by Licensed Product or access to it, and a maximum balance of Credits in your Epic Games Account. Epic may impose additional limits on purchases of Credits or how you use them.
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Epic may establish a maximum amount you may spend to purchase Credits per transaction and/or per day, which may vary depending on the associated Licensed Product or access to the Licensed Product, as well as the maximum balance of Credits you may have in your Epic Games Account.
Epic may impose additional limits on purchases of or how you use Credits.
Not stated here
The actual limits are not stated in this section.
Charges & Financial Obligations · Context
For Japan residents, purchases made with Credits are treated as provision of goods or services, not prepaid payment
For residents of Japan, In-Game Content purchased with Credits constitutes the provision of goods or services upon acquisition and does not qualify as a prepaid payment method.
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For Japan Residents: In-Game Content purchased with Credits constitutes the provision of goods or services upon acquisition and does not qualify as a prepaid payment method.
Charges & Financial Obligations · Context
Buying or redeeming a Card means agreeing to these Terms and the Card-specific terms
Epic may offer physical or virtual Cards that can be used to add Credits to an Epic Games Account. By purchasing or redeeming a Card, you agree to these Terms and to the applicable Card-specific terms, which supplement these Terms (the V-Bucks Card and Gift Card terms are given as examples). Purchases of Cards from third-party retailers are governed by retailer policies. Direct purchases of Cards from Epic are subject to Epic’s Refund Policy.
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Epic may offer physical or virtual cards (hereafter “Cards”) that may be used to add Credits to an Epic Games Account.
By purchasing or redeeming a Card, you agree to these Terms, and you also agree to the applicable Card-specific terms and conditions, which supplement these Terms.
Purchases of Cards from third-party retailers are governed by retailer policies.
Direct purchases of Cards from Epic are subject to Epic’s Refund Policy.
Not stated here
The Card-specific terms and the Refund Policy are linked but not supplied in this document.
Charges & Financial Obligations · Restriction or exception
Assume a Card purchase is non-refundable and make sure the account and device are ready before buying
You should assume your purchase of a Card is non-refundable. Do not buy a Card unless you or the intended recipient already has an Epic account set up to play the applicable game. You are responsible for ensuring that you or the intended recipient has an Epic account and a device that meets all minimum system requirements. All use of Cards must comply with applicable laws.
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YOU SHOULD ASSUME YOUR PURCHASE OF A CARD IS NON-REFUNDABLE.
DO NOT PURCHASE A CARD UNLESS YOU OR THE INTENDED RECIPIENT ALREADY HAS AN EPIC ACCOUNT SET UP TO PLAY THE APPLICABLE GAME.
YOU ARE RESPONSIBLE FOR ENSURING THAT YOU OR THE INTENDED RECIPIENT OF THE CARD HAS AN EPIC ACCOUNT AND A DEVICE TO PLAY THAT MEETS ALL MINIMUM SYSTEM REQUIREMENTS.
All use of Cards must comply with applicable laws.
Qualifications & exceptions
The non-refundable statement is phrased as an assumption you should make; direct Card purchases from Epic are also said to be subject to the Refund Policy (see the Cards terms card).
Charges & Financial Obligations · Restriction or exception
Cards may be redeemable only in the country they were made for, and use must follow export and other laws
Cards made for distribution in one country may only be redeemable to Epic Games Accounts registered in that country. You agree to use Cards in compliance with all applicable laws, including export-related restrictions and regulations applicable to your country of residence. If issues arise while you are redeeming a Card or accessing In-Game Content in an account, you are asked to contact Epic Games Support.
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Cards made for distribution in one country may only be redeemable to Epic Games Accounts registered in that country.
You agree to use Cards in compliance with all applicable laws, including all export-related restrictions and regulations applicable to your country of residence.
If any issues arise while you are seeking to redeem a Card and/or accessing the In-Game Content in an Epic Games Account, please contact
Qualifications & exceptions
The country limit is stated for Cards made for distribution in one country.
Charges & Financial Obligations · Restriction or exception
Unless the law requires it, no refund follows termination or suspension, including for unused In-Game Content
Unless required by law, you will not be entitled to any refund as a result of termination of the Terms. If Epic suspends, limits or terminates your ability to access one or more Licensed Products, for reasons of Fraud, Cheats or any other aspect of the Terms, it will not refund prior in-game purchases or unused In-Game Content in the account associated with those products. This sits alongside the earlier statement that a loss of paid-for access because of an update or change to Epic’s offerings may entitle you to a refund of all or part of what you paid, and that no refund is due where your account is suspended or terminated for breach (to the fullest extent allowed by law).
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Unless required by law, you will not be entitled to any refund as a result of the termination of these Terms.
This means that if we suspend, limit, or terminate your ability to access one or more Licensed Products, for reasons of Fraud, Cheats, or any other aspect of these Terms, we will not provide you with a refund for any prior in-game purchases you have made or for any unused In-Game Content in your Epic Games Account associated with those Licensed Product(s).
If an update or change to our offerings results in your loss of access to Licensed Products (or material features thereof) for which you have paid money, you may be entitled to a refund of all or part of the sums you’ve paid
But, to the fullest extent allowed by applicable law, you will not be entitled to a refund if we suspend or terminate your account due to your breach of these Terms (like Fraud or Cheats).
Qualifications & exceptions
Both refund limits are stated “unless required by law”, or “to the fullest extent allowed by applicable law” in Section 5.
The termination no-refund rule is broader than breach: it covers suspension, limitation or termination “for any other aspect of these Terms.”
Not stated here
The Terms do not say how the Section 5 possible refund for access lost through an update or change interacts with the Section 14.c no-refund statement where the loss comes from a termination or suspension unrelated to breach.
Charges & Financial Obligations · Restriction or exception
You provide and pay for any internet connection that features require
Some features of Licensed Products may require an internet connection, which you must provide at your expense. You are responsible for all costs and fees charged by your internet service provider related to your use of Licensed Products.
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Some features of Licensed Products may require an internet connection, which you must provide at your expense.
You are responsible for all costs and fees charged by your internet service provider related to the use of Licensed Products.
Charges & Financial Obligations · Procedure
Consumers pay the filing fee but get it back for claims of USD $10,000 or less; Epic pays when it files
The consumer arbitration fee terms apply to you only if you are a “Consumer” under the arbitration provider’s rules; otherwise fees and costs are divided as the provider’s Rules say, and a dispute over your Consumer status is decided by the arbitrator. If you are a Consumer and start an arbitration against Epic, you pay the consumer filing fee; but if your Demand states a total damages claim of USD $10,000 or less (including attorneys’ fees and all other relief), Epic reimburses that fee. Even for larger claims, if you completed Informal Resolution and show that arbitration costs would be prohibitive compared with litigation, Epic pays as much of your filing fee as the arbitrator finds necessary. Similar claims by multiple claimants represented by the same or coordinated counsel are aggregated when calculating damages (for example 20 people seeking $1,000 each count as $20,000). If Epic starts an arbitration against you, Epic pays all filing fees and costs, including fees you would otherwise have paid.
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The terms of this Consumer Arbitration Fees Section only apply to you if you are a “Consumer” within the meaning of the arbitrator provider’s rules.
If you are not a Consumer, arbitration fees and costs will be divided between you and Epic as set forth in the arbitration provider’s Rules.
If you are a Consumer and you start an arbitration against Epic, you will pay the filing fee required for consumer arbitrations.
But if your Demand states that your Dispute involves a total claim of damages of USD $10,000 or less, including any attorneys’ fees and all other relief you are seeking, Epic will reimburse you for the filing fee you paid to initiate the case in arbitration.
Even if the Dispute involves a claim of damages of more than USD $10,000, if you completed Informal Resolution and demonstrate that arbitration costs will be prohibitive compared to litigation costs, Epic will pay as much of your filing fee as the arbitrator finds is necessary to prevent arbitration from being cost-prohibitive (as compared to the cost of litigation).
For purposes of calculating damages under this paragraph, similar claims brought by multiple claimants represented by the same or coordinated counsel will be aggregated.
If Epic starts an arbitration against you, Epic will pay all filing fees and costs, including the fees you otherwise would have been required to pay.
Qualifications & exceptions
The fee protections apply to Consumers; non-Consumer fees follow the provider’s Rules.
Aggregation of similar claims by the same or coordinated counsel can raise a claim above the USD $10,000 threshold.
Charges & Financial Obligations · Procedure
Epic pays all fees when it starts arbitration; you pay your own attorneys’ fees unless the law provides otherwise
If Epic starts an arbitration against you, Epic pays all filing fees and costs, including fees you would otherwise have been required to pay. If you choose to be represented by an attorney, you pay your own attorneys’ fees and costs unless the applicable law provides otherwise.
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If Epic starts an arbitration against you, Epic will pay all filing fees and costs, including the fees you otherwise would have been required to pay.
If you choose to be represented by an attorney, you will pay your own attorneys’ fees and costs unless the applicable law provides otherwise.
Qualifications & exceptions
The attorneys’-fees rule applies if you choose to be represented and is subject to applicable law.
Charges & Financial Obligations · Context
On Samsung Galaxy, payments through Samsung In-App-Purchase and their refunds follow Samsung’s terms
For Licensed Products on Samsung GALAXY devices you own or control, the Licensed Products may let you pay through Samsung’s In-App-Purchase APIs. If you pay that way, the Samsung GALAXY Apps Terms and Conditions you entered into with Samsung Electronics Co., Ltd. (or its affiliates) and its equivalent terms apply to the payment and any related refunds.
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The following additional terms and conditions apply with respect to Licensed Products available for use on the Samsung GALAXY devices that you own or control:
In the event that you make a payment using Samsung’s In-App-Purchase, the Samsung GALAXY Apps Terms and Conditions that you entered into with Samsung Electronics Co., Ltd. (or its affiliates) regarding the use of Samsung’s In-App-Purchase and its equivalent terms shall apply to the payment and any refunds related to such payment.
Not stated here
The Samsung GALAXY Apps Terms and Conditions are not supplied in this document.
Charges & Financial Obligations · Context
Credits purchases of developer content are normally a contract with the Developer, not Epic, with regional exceptions
When you acquire the right to use Redeemable Developer-Made Content with Credits under a license from the Developer, the transaction and contractual relationship is between you and the Developer, not Epic; Epic only facilitates providing access. Exceptions follow: in the United Kingdom, European Union and European Economic Area (Section 1.2.1), and for Credits issued in Japan (Section 1.2.2), the relationship is with Epic instead. Under the Japan exception, you are not purchasing from the Developer or any other third party, though you may be required to agree to additional Developer terms, which are agreed between Epic and you with no contractual relationship created between you and any Developer unless otherwise stated.
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1.2 When acquiring the right to use Redeemable Developer-Made Content with Credits pursuant to a license from the Developer, the transaction and contractual relationship is between You and the Developer, not with Epic. Epic only facilitates providing access to the Redeemable Developer-Made Content.
1.2.2: Notwithstanding Section 1.2 above, any rights you acquire to use Redeemable Developer-Made Content with Credits issued in Japan, as well as the transactions and contractual relationships for acquiring such rights, are between you and Epic.
You are not purchasing from the Developer or any other third party any Developer-Made Content or Redeemable Developer-Made Content with Credits issued in Japan.
These additional terms and conditions are agreed and entered into between Epic and you, and unless otherwise stated no contractual relationship is created between you and any Developer.
Qualifications & exceptions
The default Developer relationship in Section 1.2 is displaced by Sections 1.2.1 (UK, EU, EEA) and 1.2.2 (Japan).
Charges & Financial Obligations · Context
In the UK, EU and EEA, developer content bought with Credits is sublicensed by Epic, with nothing owed to the Developer
If you acquire Redeemable Developer-Made Content with Credits and are located in the United Kingdom, European Union or European Economic Area, no contract for any sale or license exists between you and the Developer for it. The contractual relationship is between you and Epic: the Developer licenses the content to Epic, and Epic sub-licenses it to you. Unless expressly stated otherwise, the sub-licence is on the same terms as the licence to use Licensed Products in Section 3 (as applicable in the UK, EU and EEA). Without limiting Section 15(b), Epic is liable for the validity of the sub-licence it grants in the same manner and to the same extent as for the licence it grants for Licensed Products. You do not owe any payment to the Developer to acquire or use Redeemable Developer-Made Content with Credits.
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1.2.1: Notwithstanding Section 1.2 above, if you acquire Redeemable Developer-Made Content with Credits and are located in the United Kingdom, European Union, or European Economic Area, no contract for any sale or license between you and the Developer exists, as it relates to the Redeemable Developer-Made Content.
The contractual relationship will be between You and Epic. The Developer licenses to Epic Redeemable Developer-Made Content with Credits, which Epic sub-licenses to you.
Unless expressly stated otherwise, the sub-licence granted to you by Epic is on the same terms as the licence to use Licensed Products as set out in Section 3 of the Epic Games Terms of Service (as applicable in the UK, EU and European Economic Area).
Without limiting Section 15(b) of the Epic Terms of Service, Epic is liable for the validity of the sub-licence it grants you regarding your ability to use Redeemable Developer-Made Content with Credits in the same manner and to the same extent as it is liable for the validity of the licence it grants you regarding your use of Licensed Products.
You do not owe any payment to the Developer in order to acquire or use Redeemable Developer-Made Content with Credits.
b. The provisions in this Section 15.b apply to End Users resident in the United Kingdom.
Nothing in Paragraph 15.a excludes or limits Epic’s liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) breach of our statutory obligations or your statutory rights as a consumer, including implied terms in respect of digital content; or (iv) any other liability which cannot be excluded or limited under applicable law.
Qualifications & exceptions
Applies if you are located in the UK, EU or EEA and acquire the content with Credits.
Section 15(b) of the Terms is the U.K. provision stating that Section 15.a does not limit Epic’s liability for certain matters.
Charges & Financial Obligations · Context
For Credits issued in Japan, developer content rights are between you and Epic, not the Developer
Rights you acquire to use Redeemable Developer-Made Content with Credits issued in Japan, and the transactions and contractual relationships for acquiring them, are between you and Epic. You are not purchasing any Developer-Made Content or Redeemable Developer-Made Content with Credits issued in Japan from the Developer or any other third party. As a condition for Epic’s services, you may be required to agree to and comply with additional terms provided by the Developer; those additional terms are agreed between Epic and you, and unless otherwise stated no contractual relationship is created between you and any Developer.
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1.2.2: Notwithstanding Section 1.2 above, any rights you acquire to use Redeemable Developer-Made Content with Credits issued in Japan, as well as the transactions and contractual relationships for acquiring such rights, are between you and Epic.
You are not purchasing from the Developer or any other third party any Developer-Made Content or Redeemable Developer-Made Content with Credits issued in Japan.
As conditions for being provided with Epic’s services as described above, in addition to these Terms, you may be required to agree to and comply with additional terms and conditions provided by the Developer who created, developed, and/or made available the Developer-Made Content.
These additional terms and conditions are agreed and entered into between Epic and you, and unless otherwise stated no contractual relationship is created between you and any Developer.
Qualifications & exceptions
Applies to Credits issued in Japan and operates as a “notwithstanding” exception to Section 1.2.