Retention & Deletion · User right or choice
Deactivating a MyChart Central account deletes only the information used to create it, usually within a day
You can delete the information Epic uses to create your MyChart Central account through the Account Deactivation page within MyChart Central. After you submit a deactivation request, the account information is deleted by an automatic process that runs periodically, typically once per day. The deletion only applies to the information used to create your MyChart Central account. For guidance on deleting health data viewable within MyChart, the policy tells you to contact your healthcare organizations.
Supporting quotations
If you need to delete the information used by Epic to create your MyChart Central account, you can do so via the “Account Deactivation” page within MyChart Central.
Once you submit an account deactivation request, your account information will be deleted via an automatic deletion process that runs periodically (typically once per day).
The deletion only applies to the information used to create your MyChart Central account.
For guidance on deleting health data viewable within MyChart, please contact your healthcare organizations.
Qualifications & exceptions
- Deletion covers only the information used to create the MyChart Central account.
- Timing is periodic and 'typically' once per day, not guaranteed.
- Health data viewable within MyChart is handled through your healthcare organizations.
Not stated here
- Whether other records, such as backups or logs, are kept after deactivation is not stated.
Cross-references
- qualifies (model-proposed): MyChart Central accounts: Epic stores name, birth date and contact details in the US to run the service — qualifies: Deactivation deletes only the information used to create the MyChart Central account, which is the limited information described as stored for MyChart Central.