MyChart Mobile End User License Agreement

Epic MyChart · agreement dated May 16, 2025 · Official agreement

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Application End User License Agreement

Last Updated: May 16, 2025

Last Reviewed: March 5, 2026, formatting and minor wording updates

This End User License Agreement (this “Agreement”) is a legal agreement between Epic Systems Corporation (“Epic”) and you (“You”) governing Your installation and use of the mobile version of the Epic application (the “App”) provided to You by Epic. The App enables You to access, review and use data made available by Your healthcare provider ("Your Provider"). Nothing in this Agreement gives You any right or license to the web-based version of Epic’s App, which is governed by a separate agreement between You and Your Provider. All access to and use of the App is subject to the terms of this Agreement.

Please carefully read this Agreement. By clicking the “Accept” button or by continuing to use the App, You acknowledge that You have read, understand, and accept the terms of this Agreement. If You do not accept the terms, then do not use the App and remove the App from Your device. If You do not agree to the terms of this Agreement, You may not use the App. As an alternative, You may use a web-based version of the App that is governed by a separate agreement between You and Your Provider; please note that the web-based version of the App is not optimized for use on mobile devices and not all functionality available in the App is available in the web-based version.

Epic reserves the right, at any time, to modify the functionality of the App or the terms of this Agreement by making such modification available on the App or by providing other notice to You. Any modification will be effective immediately upon posting on the App or such other notice. If You do not agree with the modifications, You may terminate this Agreement at any time as set forth in Section 11. If You do not terminate this Agreement, You will be deemed to have agreed to such modification through Your continued use of the App.

ARBITRATION NOTICE; CLASS WAIVER; WAIVER OF TRIAL BY JURY. THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION IN SECTION 17 BELOW. UNLESS PROHIBITED BY APPLICABLE LAW, YOU AGREE THAT ALL DISPUTES BETWEEN YOU AND EPIC WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION AND YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

  • SCOPE OF LICENSE
  • LICENSE. You may use the App for personal purposes in accordance with this Agreement. Subject to Your compliance with the terms of this Agreement, Epic grants to You a non-exclusive, personal, non-transferable, non-sublicensable, limited license to use the App on any device You own or control, solely for the purpose of performing the functions and tasks available to You as an end user of the App. Your use of the App is strictly limited as provided in this Agreement. No other use of the App is permitted. Epic has no responsibility or liability with respect to any arrangement between You and Your Provider or Your use or acceptance of any health care or medical advice from Your Provider.
  • INTELLECTUAL PROPERTY. Epic reserves all ownership and intellectual property rights, including, without limitation all trade secrets, patents and patent applications, copyrights, trademarks, trade names, service marks, moral rights, contractual rights and other intellectual property and property rights in and to the App. The Epic name and logo, along with the product and service names associated with the App are trademarks of Epic (or Your Provider or other third party providers) and no right or license is granted to You to use them. The App and any updates, upgrades or derivative works to the App are, and will remain, the copyrighted work of Epic. The databases, software, hardware, and other technology used by or on behalf of Epic to operate the App (the “Technology”) and the Technology’s and the App’s structure, organization, and underlying data, information and source code constitute valuable trade secrets and intellectual property of Epic and no right or license is granted to You to access or use them. The App is licensed, not sold, to You.
  • THIRD PARTY PROVIDER LICENSE AGREEMENT. The App may enable access, as offered by Your Provider, to Epic and third party services and systems, including those of Your Provider (collectively and individually, “Services”). You acknowledge certain Services enabled through the App may be provided pursuant to a license between You and Your Provider to which You must agree before using the Services.
  • UPGRADES. The terms of this Agreement will govern any upgrades provided to You by Epic that replace and/or supplement the App, unless such upgrade is accompanied by a separate license agreement in which case the terms of the new license will govern.
  • LICENSE LIMITATIONS

This Agreement gives You only limited rights to use the App as set forth in Section 1 (Scope of License) above. Epic reserves all other rights not expressly granted to You. You may not, and You may not permit any third party to, do any of the following:

(1) publish, discuss, release, broadcast or otherwise disseminate to any third party, the results of any benchmark or comparison tests of the App without the prior written permission of Epic;

(2) work around technical limitations in the App, including any access restrictions;

(3) reverse engineer, decompile, or disassemble the App, except and only to the extent that applicable law expressly permits doing so for purposes of interoperability;

(4) incorporate the App into any other software product;

(5) use the App in any manner that is illegal, unlawful or abusive including, without limitation, to commit or promote any fraud or identity theft, to send or originate any threatening or harassing materials, to initiate or participate in any denial of service or hacking or cracking, to harass, abuse, stalk, threaten, or defame any third party, or to store, send or receive any content that infringes or misappropriates any intellectual property or other proprietary rights;

(6) use the App in any manner that could damage, disable, overburden, or impair the App;

(7) use automated scripts or bots to use or access the App;

(8) use the App to harvest or collect contact information of third parties by any means;

(9) distribute, lease, lend, loan, sell, resell, redistribute, license, sublicense, or transfer any of Your rights to access or use the App, or otherwise make the App available to any third party;

(10) modify, alter, reproduce, or create any derivative work of the App without the prior written permission of Epic or Your Provider;

(11) remove or obscure or alter any copyright notice or other proprietary rights notice (including the Epic logo) from the App; and

(12) interfere in any manner with the operation or hosting of the App or Technology to gain unauthorized access to the App or Technology. Any attempt to do any of the above is a violation of the rights of Epic and may be pursued to the fullest extent allowed by law.

  • You agree that any Services and materials provided by Your Provider may contain proprietary content, information and material that is protected by applicable intellectual property and other laws, including but not limited to copyright, and that You will not use such proprietary content, information or materials in any way whatsoever except for permitted use of the Services or the materials provided by Your Provider. No portion of the Services or the materials provided by Your Provider may be reproduced in any form or by any means. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on, or exploit in any unauthorized way, the Services or the materials provided by Your Provider.
  • You are not permitted to use the App for any purpose other than as expressly permitted under this Agreement.
  • COLLECTION OF NON-IDENTIFYING TECHNICAL DATA, DATA PRIVACY, APPLICABLE PRIVACY POLICIES AND TERMS
  • You agree that Epic may collect, store, and use non-identifying technical data, including technical information about Your device, system, and application software (all such data, collectively, “Non-Identifying Technical User Data”). This data will be transferred to and maintained in Epic’s corporate records, which are generally held in the United States of America (“U.S.”). If You do not want Your Non-Identifying Technical User Data transferred to the U.S., then do not use the App and remove the App from Your device(s); as an alternative, You may use a web-based version of the App that is governed by a separate agreement between You and Your Provider; however, note that the web-based version of the App is not optimized for use on mobile devices and not all functionality available in the App is available in the web-based version. Epic may use Non-Identifying Technical User Data to improve products, and to facilitate the provision of Services or functionality for the App, such as authentication, performance optimization, software updates, product support and other services for You related to the App. Epic stores Non-Identifying Technical User Data for up to ninety (90) days before purging it.
  • In addition to the terms of this Agreement, Your access to and use of the App and all Services is subject to Epic’s then-current Epic Mobile Application Privacy Policy for Patients, available at http://www.epic.com/privacypolicies/mobile-policy-patient/ (the “Privacy Policy”). You are asked to acknowledge this Policy when You install the App. Epic’s limited use and disclosure of personally identifiable information as described in Epic’s then-current Privacy Policy for the App.
  • To use the App, Your Provider must be a healthcare organization using Epic’s software, and You must have an account with Your Provider. Because of this, Your use of the App is also subject to Your Provider’s policies. Please contact Your Provider if You have any questions about their policies.
  • MYCHART CENTRAL CONSIDERATIONS

Some Epic customers in the U.S. enable You to access MyChart Central, a service to help streamline Your access to Your MyChart accounts at multiple healthcare organizations. If You create and use a MyChart Central account, Epic will store some identifiable data about You on Epic-owned servers in the United States, as described in the Privacy Policy. If You are only a patient of a healthcare organization (or organizations) located outside the U.S., You cannot use MyChart Central, and the data storage referred to in this paragraph does not apply to You. If You have a MyChart Central account, Epic may provide technical support for questions or concerns regarding account access and troubleshooting related to MyChart Central.

  • THIRD PARTY SERVICES AND MATERIALS
  • SERVICES. The App enables access to Services, including certain Services licensed under Your Provider’s own terms. Use of the Services may require that You agree to additional terms of service from Your Provider or, for MyChart Central, from Epic. You further understand that by using any of the Services, You may encounter content that may be deemed offensive, indecent, or objectionable. Your access to and use of the Services is at Your sole risk. Epic does not warrant or endorse, and does not assume or accept any liability or responsibility for, such Services.
  • THIRD PARTY MATERIALS. The App may display, include or make available content, data, information, applications or materials from third parties or provide links to certain third party web sites, including from Your Provider (“Third Party Materials”). By using the App, You acknowledge and agree that the Third Party Materials are not under the control of Epic, and Epic is not responsible for such Third Party Materials. If You access Third Party Materials from the App, then You do so at Your own risk. Epic does not warrant or endorse, and does not assume or accept any liability or responsibility to You or any other person for, any Third Party Materials.
  • INTERNET CONNECTION. Your use of the App may require an internet connection. You may incur data charges related to information transmitted (whether sent or received) by Your device while using the App. You are solely responsible for any such data charges. Use of an internet connection may require You to agree to additional terms of service from Your internet provider.
  • WARRANTIES AND DISCLAIMER
  • WARRANTIES BY YOU. You hereby represent, warrant, and covenant for the benefit of Epic that You have the legal right and authority to enter into this Agreement. You further represent, warrant, and covenant, that: (i) You are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; (ii) You are not listed on any U.S. Government list of prohibited or restricted parties; and (iii) You will not use the App or Services for any purposes prohibited by U.S. law, including, without limitation, the development, design, manufacture, or production of nuclear missiles or chemical or biological weapons. You may not use or otherwise export or re-export the App except as authorized by U.S. law and the laws of the jurisdiction in which the App was obtained. In particular, but without limitation, the App may not be exported or re-exported (a) into any U.S. embargoed countries or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce Denied Persons List or Entity List.
  • DISCLAIMER. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE APP (INCLUDING ALL APP CONTENT), SERVICES AND THIRD PARTY MATERIALS ARE PROVIDED TO YOU STRICTLY “AS-IS” AND “AS-AVAILABLE” AND EPIC, ITS THIRD PARTY LICENSORS, AND ITS DISTRIBUTORS DISCLAIM ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND WITH REGARD TO THE APP, THE SERVICES AND ANY OTHER SUBJECT MATTER OF THIS AGREEMENT, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION, ANY WARRANTY THAT USE OF THE APP, SERVICES OR THIRD PARTY MATERIALS WILL BE UNINTERRUPTED OR ERROR FREE, MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY EPIC, ITS EMPLOYEES, DISTRIBUTORS, DEALERS, OR AGENTS, WILL CREATE ANY WARRANTIES BY OR ON BEHALF OF EPIC. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, THE ABOVE EXCLUSION OF IMPLIED WARRANTIES MAY NOT APPLY TO YOU.
  • LIMITATION OF LIABILITY
  • LIMITATION. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL EPIC OR ITS LICENSORS OR DISTRIBUTORS BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT, EXEMPLARY OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING IN ANY WAY IN CONNECTION WITH OR OUT OF THIS AGREEMENT, THE APP (INCLUDING ANY APP CONTENT), ANY SERVICES, OR ANY THIRD PARTY MATERIALS, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (STRICT LIABILITY, NEGLIGENCE, CONTRACT, TORT OR OTHERWISE) AND EVEN IF EPIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN JURISDICTIONS WHERE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT PERMITTED, EPIC’S LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
  • AGGREGATE LIABILITY. IN NO EVENT SHALL EPIC’S, OR EPIC’S LICENSORS’ OR DISTRIBUTORS’ AGGREGATE LIABILITY TO YOU FOR DAMAGES EXCEED THE AMOUNT OF FIFTY U.S. DOLLARS ($50.00). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. YOU AGREE THAT THE FREE ACCESS TO THE APP AND THE SERVICES REFLECTS THE ALLOCATION OF RISK SET FORTH IN THIS AGREEMENT AND YOU ACKNOWLEDGE THAT EPIC WOULD NOT ENTER INTO THIS AGREEMENT WITHOUT THESE LIMITATIONS ON ITS LIABILITY AND THE LIABILITY OF ITS LICENSORS AND DISTRIBUTORS.
  • END USERS EMPLOYED BY THE U.S. GOVERNMENT

The App and related documentation are “Commercial Items”, as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation”, as such terms are defined and used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202–1 through 227.7202–4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS EPIC, ITS RESPECTIVE AFFILIATES, EMPLOYEES, AGENTS, CONTRACTORS, ASSIGNS, LICENSEES, AND SUCCESSORS IN INTEREST (“INDEMNIFIED PARTIES”) FROM ANY AND ALL CLAIMS, LOSSES, FEES, EXPENSES, COSTS (INCLUDING ATTORNEYS’ FEES, COURT COSTS, DAMAGE AWARDS, AND SETTLEMENT AMOUNTS), DAMAGES OR LIABILITIES, REGARDLESS OF THE CAUSE, ARISING OUT OF OR RELATING TO: (1) ANY ACTUAL OR ALLEGED VIOLATION OF ANY LAWS, RULES, REGULATIONS, OR ORDINANCES BY YOU; (2) ANY ACTUAL OR ALLEGED BREACH OF THIS AGREEMENT BY YOU; (3) ANY INFRINGEMENT, MISAPPROPRIATION, OR OTHER VIOLATION OF ANY INTELLECTUAL PROPERTY RIGHTS BY YOU; OR (4) YOUR USE OF, OPERATION OF, INSTALLATION OF, CONFIGURATION OF, UNINSTALLATION OF, AND/OR RELIANCE UPON THE RESULTS GENERATED OR INFORMATION TRANSMITTED BY, THE APP OR THE SERVICES. EPIC WILL PROVIDE YOU WITH NOTICE OF ANY SUCH CLAIM OR ALLEGATION AND ANY INDEMNIFIED PARTY WILL HAVE THE RIGHT TO PARTICIPATE IN THE DEFENSE OF ANY SUCH CLAIM AT ITS EXPENSE. TO THE EXTENT APPLICABLE, YOU WILL OBTAIN EPIC’S PRIOR WRITTEN CONSENT TO ANY SETTLEMENT OR JUDGMENT IN WHICH YOU AGREE TO ANY FINDING OF FAULT OF EPIC OR DEFECT IN THE APP OR THE SERVICES.

Just as Epic requires users of the App to respect the copyrights and other intellectual property rights of Epic, its affiliates, and other third parties, Epic respects the copyrights and other intellectual property rights of users of the App and other third parties. If You believe in good faith that Your copyrighted work has been reproduced on the App without authorization, Epic’s agent for notice of claims of copyright or other intellectual property infringement can be reached as follows:

By mail: Epic Systems Corporation

Attn: Legal

1979 Milky Way, Verona, WI 53593

USA

By email: LegalNotices@epic.com

If You contact Epic about any such claims, please provide the following information: (1) the identity of the infringed work and of the allegedly infringed work; (2) Your name, address, daytime phone number, and email address, if available; (3) a statement that You have a good-faith belief that the use of the copyrighted work is not authorized by the owner, his or her agent, or the law; (4) a statement that the information in the notification is accurate and, under penalty of perjury, that You are authorized to act on behalf of the owner; and (5) Your electronic or physical signature.

By mail: Epic Systems Corporation

1979 Milky Way, Verona, WI, 53593

USA

By phone: 1–608–271–9000

By email (for general inquiries): info@epic.com.

By email (for MyChart Central): MyChartCentralSupport@epic.com

Unless prohibited by applicable law, the laws of the State of Wisconsin, excluding its conflicts of law rules, govern this Agreement, its construction, and Your use of the App and the Services.

All notices to be given by You to Epic under this Agreement will be made in writing and will be via (1) hand delivery; (2) nationally recognized overnight mail service (i.e. Federal Express or UPS); or (3) certified mail, return receipt requested, to Epic at the address set forth above in Section 12. All notices to be given by Epic to You under this Agreement may be made via any of the methods stated in the previous sentence or via posting to the App or via email to the current email address on file for You. All notices will be effective upon receipt (or when delivery is refused) or three days after being deposited in the mail as required above, whichever occurs sooner.

If any provision of this Agreement is held, by a court of binding jurisdiction, to be invalid, illegal, or unenforceable, the remainder of this Agreement will remain in full force and effect.

You may not assign or transfer this Agreement nor any rights or obligations that You have under this Agreement to anyone without Epic’s prior written approval. Epic may freely assign this Agreement or transfer any of its rights under this Agreement.

This Agreement sets forth the entire agreement between Epic and You with regard to the App. All prior or contemporaneous representations, understandings or agreements are superseded by this Agreement. Except as set forth in this Agreement, any modification or amendment of this Agreement must be in writing, and signed by both parties. Any failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion. You and Epic are independent parties and this Agreement does not create any agent, employer, employee or joint venture relationship between You and Epic. This Agreement does not give You or Epic the right or ability to bind or enter into any obligation on behalf of the other. The prevailing party in any Dispute under this Agreement will be entitled to receive its costs, expert witness fees and reasonable attorneys’ fees, including costs and fees on appeal.