Account & Service Control · Restriction or exception
Anonymous Mode limits integrations, messages and support
Some features are unavailable in Anonymous Mode because they depend on personal data, potentially including wearable integration and certain emails or push notifications. Because Flo cannot identify you in this mode, support may be unable to answer specific or technical questions, although it says it will help where possible.
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Limitations of Anonymous Mode: in Anonymous Mode, some features of the App will not be available because they rely on personal data. These features may include:
integration with your wearable device; and
certain push notifications and emails.
Customer Support: when using Anonymous Mode, we cannot identify you. This means our customer support may not be able to assist with specific or technical questions. However, we will do our best to help where possible.
Account & Service Control · Restriction or exception
Children’s privacy section includes India in the age-16 rule
Flo says its services are not for children and it does not knowingly collect data from anyone under 13. Residents of the EEA, UK, Canada and India must be at least 16. Some app features are available only to members 18 or older; Flo for Partners specifically says over 18. Report underage use at support@flo.health. India appears in this detailed section even though the opening age summary omits it.
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General age limitation: our Services are not for children, and we do not knowingly collect personal data from anyone under 13. If you know of someone under 13 using the Services, please email us at support@flo.health.
Age limitation for residents of the European Economic Area (EEA), United Kingdom (UK), Canada and India: For legal reasons, residents of the EEA, the UK, Canada or India must be at least 16. If you know of someone under 16 using the Services, please email us at support@flo.health.
Some features of the App are only available to members who are 18 or older.
If you are over 18, you can choose the Flo for Partners Service, allowing certain information from your Flo account to be shared with your partner. As the main member, you have complete control over this sharing and you can stop it at any time.
Cross-references
qualifies (model-proposed): Minimum app age depends on location — qualifies: The detailed age provision adds India to the age-16 jurisdictions omitted from the opening summary; the summary card carries that qualification.
Account & Service Control · Procedure
Privacy contacts include UK and EU offices
For privacy questions or concerns, write to Flo Health UK Limited, Fourth Floor South, International House, 1 St Katharine’s Way, London, E1W 1UN, United Kingdom; or Flo Health LTU UAB, its main EU establishment, at Lvivo g. 21-101, Vilnius, 09306, Lithuania. You can also email support@flo.health or dpo@flo.health to reach Flo or its data protection officer.
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If you have any questions or concerns about your privacy, you may contact us or our data protection officer by writing to us at:
Flo Health UK Limited:
Fourth Floor South, International House,
1 St Katharine’s Way, London,
E1W 1UN,
United Kingdom
Flo Health LTU UAB (our main EU establishment):
Lvivo g. 21-101
Vilnius
09306
Lithuania
You can also reach us by email at support@flo.health or dpo@flo.health.
Account & Service Control · User right or choice
Contact Flo to exercise data rights or withdraw consent
You can contact support@flo.health to access, change, correct, delete or update data, and dpo@flo.health for the data protection officer. Consent can be withdrawn at any time. Flo says it handles requests within one month; complete deletion from backups may take 90 days, and it will explain any extra time needed. Once deletion starts it cannot be undone, because identifiers are immediately unlinked from app information. Requests require identity verification; Flo may seek clarification and may refuse or charge a reasonable fee for clearly unfounded or excessive requests. Certain information may remain when law requires or permits it, including legal obligations, claims, or public-interest, scientific, historical or statistical archiving.
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You can reach out to us anytime. You can access, change, correct, delete and update your personal data by emailing us at support@flo.health. Or you can get in touch with our data protection officer at dpo@flo.health. If you gave us consent to process your personal data, you can take your consent back at any point. If you have any questions about this Privacy Policy, let us know.
We will handle your request within one month of receiving it. In some cases, such as for complete deletion of your personal data stored in our backup systems, it may take 90 days. If we need more time to action your request, we will let you know and explain the reason for the delay. Please be aware that once the deletion process begins, it can’t be undone. This is because your personal identifiers are immediately unlinked from your App information, which means we can no longer identify you, even if some data temporarily remains in our backup systems.
If your request is unclear, we might reach out to you for clarification. We may also refuse or charge a reasonable fee for requests that are clearly unfounded and/or excessive.
To process your request, we’ll need to verify your identity. Usually, this involves confirming that the request is coming from the email you used to register. If you haven’t registered, we may ask you for additional verification to ensure we respond appropriately.
Limitations: Even after your account is deleted, we may need to retain certain personal data and other information. This is required or permitted by applicable law, like the GDPR, and may include situations like:
complying with legal obligations;
managing and handling legal claims; and
archiving for public interest, scientific or historical research, or statistical purposes.
Account & Service Control · Restriction or exception
Minimum app age depends on location
The general minimum app age is 13. The detailed children’s section requires at least 16 for residents of the EEA, UK, Canada and India, adding India to the opening summary’s list. Some features require age 18 or older; Flo for Partners specifically says over 18.
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You must be at least 13 years old to use the app. If you are in the European Economic Area, United Kingdom and Canada, you must be 16 years old.
Age limitation for residents of the European Economic Area (EEA), United Kingdom (UK), Canada and India: For legal reasons, residents of the EEA, the UK, Canada or India must be at least 16. If you know of someone under 16 using the Services, please email us at support@flo.health.
Some features of the App are only available to members who are 18 or older.
If you are over 18, you can choose the Flo for Partners Service, allowing certain information from your Flo account to be shared with your partner. As the main member, you have complete control over this sharing and you can stop it at any time.
Account & Service Control · Company practice
Commercial partner signup uses identifiers to verify eligibility
If you sign up through a Flo commercial partner offer, Flo uses unique identifiers to verify that you subscribe to that partner’s service. The table lists contract as the legal basis.
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Sign up to Flo through Flo’s commercial partner offerings Contract If you sign up to Flo through a Flo partner offer, we’ll use unique identifiers to verify that you are a subscriber to the partner’s service.
Account & Service Control · Procedure
Worldwide rights requests require identity and authority checks
Flo commits to providing GDPR-equivalent privacy rights regardless of location. Requests may be made by you or an authorised representative, whose authority may be verified. Flo verifies identity, usually through the registered email; unregistered users may need extra verification. It may seek clarification or refuse or charge a reasonable fee for clearly unfounded or excessive requests. These conditions apply to the rights described in this section.
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Regardless of where you live, we’re committed to providing you the same privacy rights afforded under the GDPR, which is generally regarded as the highest standard for data protection globally.
You have rights in relation to your personal data. Only you or someone authorised to act on your behalf can make a request about your personal data. If you authorise someone to act on your behalf, we may need to verify their authorisation.
If your request is unclear, we might reach out to you for clarification. We may also refuse or charge a reasonable fee for requests that are clearly unfounded and/or excessive.
To process your request, we’ll need to verify your identity. Usually, this involves confirming that the request is coming from the email you used to register. If you haven’t registered, we may ask you for additional verification to ensure we respond appropriately.
Cross-references
qualifies (model-proposed): Request correction or restricted processing — qualifies: Correction and restriction requests use the general identity-verification and request-handling conditions, rather than an unconditional change on demand.
qualifies (model-proposed): Access and transfer your data — qualifies: Access and portability requests are subject to the general verification rules and treatment of clearly unfounded or excessive requests.
qualifies (model-proposed): You may object to processing, including direct marketing — qualifies: Objection requests follow the general identity and request-handling procedure; the objection provision does not promise automatic cessation of every processing operation.
Account & Service Control · User right or choice
Access and transfer your data
You can ask what data Flo processes, obtain access and a copy, including a structured portable .json file, and request a format suitable for moving or transferring it to other services. iOS Flo Premium members can also download an in-app report containing some data. General requests remain subject to verification and the section’s request-handling conditions.
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You have the right to know what personal data we process about you. You can request access to all your personal data and to receive a copy of it, including in a structured and portable form (we use .json files). For iOS Flo Premium members, the App also allows you to download a report with some of your personal data directly.
You can request your personal data in a format that lets you easily move, copy or transfer it to third parties for other services or purposes.
If your request is unclear, we might reach out to you for clarification. We may also refuse or charge a reasonable fee for requests that are clearly unfounded and/or excessive.
To process your request, we’ll need to verify your identity. Usually, this involves confirming that the request is coming from the email you used to register. If you haven’t registered, we may ask you for additional verification to ensure we respond appropriately.
Account & Service Control · User right or choice
Use the chatbot or support contact, and withdraw health-data consent
Use the website’s interactive chatbot or contact support@flo.health to exercise privacy rights. Flo requires consent to use health data, and you can withdraw it by contacting Flo or deleting the account in the app. The summary also permits withdrawal of other processing consent at any time and gives dpo@flo.health as the data protection officer contact.
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To exercise your privacy rights, you can use our interactive chatbot, available on our Website or by emailing us at support@flo.health.
Your consent is required for us to use your health data. You can withdraw this consent at any time by either contacting us or deleting your account through the App.
You can reach out to us anytime. You can access, change, correct, delete and update your personal data by emailing us at support@flo.health. Or you can get in touch with our data protection officer at dpo@flo.health. If you gave us consent to process your personal data, you can take your consent back at any point. If you have any questions about this Privacy Policy, let us know.