Zendesk handles support messages; closed website chats expire within two hours
Flo lists Zendesk in the USA for email addresses, email contents and support chatbot messages to process communications. Its website chatbot is powered by Zendesk, and Flo says a closed chat’s contents are automatically deleted within two hours. That specific deadline concerns the website chat, not every email or all account data.
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Customer Support Zendesk Inc., USA Zendesk Privacy Policy Email address, Content of the emails,and Content of support query chatbot messaging To process communications received from you, and Our Website chatbot is powered by Zendesk. Once a chat is closed, its contents will be automatically deleted within two hours.
Not stated here
The linked Zendesk policy is not supplied; its separate terms are not assessed.
Retention & Deletion · User right or choice
Skin results stay in the profile under the policy’s retention rules
Flo stores the date and results of skin analysis in your profile for review and tracking, under section 8 or until you request deletion. You can withdraw consent or ask for deletion at support@flo.health. Section 8 keeps data as necessary for services or collection purposes, retains it for three years after app deletion or inactivity unless earlier deletion is requested, and processes account deletion within one month with backups taking up to 90 days. Deletion is not recoverable. Certain data may remain where law requires or permits it, including legal obligations, claims, or public-interest, scientific, historical or statistical archiving. Flo describes secure permanent deletion and possible automated notices to processors.
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Retention: We store the date of your skin analysis and your results in your Flo profile so you can see them again and track any changes over time. We store this information in accordance with our retention policy (see section 8 of this policy), or until you ask us to delete it.
You stay in control of your data and this feature operates with your consent. You can withdraw your consent, and/or request deletion of your data at any time by contacting us at support@flo.health.
We will keep your personal data for as long as necessary to provide you with the Services or fulfill the purposes for which it was collected (except as noted below).
Impact of account deactivation/requests to erase personal data: You can deactivate your account at any time by following instructions in the ‘How to exercise your privacy rights’. We will process your request within one-month. In some cases, it will take up to 90 days to completely erase your personal data from our backup systems. If you choose to deactivate your account, Flo will delete your personal data, and it will not be recoverable should you later create another account.
Deleting the App or inactivity: If you delete the App from your device or your account becomes inactive, we will retain your personal data for three years in case you decide to reactivate the Services or reinstall the App. After three years of inactivity, your personal data will be deleted. Flo will apply this standard retention policy. However, you can still request earlier deletion by contacting us at any time.
Limitations: Even after your account is deleted, we may need to retain certain personal data and other information. This is required or permitted by applicable law, like the GDPR, and may include situations like:
complying with legal obligations;
managing and handling legal claims; and
archiving for public interest, scientific or historical research, or statistical purposes.
We use industry-standard methods to securely and permanently delete your personal data from our systems, making it impossible to recover. This process may include sending automated notifications to our processors who process your personal data on our behalf.
Cross-references
contrast (model-proposed): US skin analysis processes facial images on the device — contrast: Facial images stay on the device, while analysis results go to Flo and persist in the profile under the retention policy. The distinction is between images and derived results, not conflicting promises about the same data.
Retention & Deletion · Procedure
Switching to Anonymous Mode deletes access to the old account
For existing users, some non-identifiable data such as cycle information moves to a new Anonymous Mode account. The old account and personal data are deleted under Flo’s retention policy, and you lose access to it. That policy processes account deletion within one month, with backups sometimes taking up to 90 days, and makes deleted data unrecoverable. It also permits certain retention where law requires or allows it, including legal obligations, claims, and public-interest, scientific, historical or statistical archiving.
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What happens with your old account: if you already have a Flo account, some non-identifiable data (like your cycle information) will be transferred to your new Anonymous Mode account. However, your old account with personal data will be deleted according to our retention policy and you will no longer have access to it.
Impact of account deactivation/requests to erase personal data: You can deactivate your account at any time by following instructions in the ‘How to exercise your privacy rights’. We will process your request within one-month. In some cases, it will take up to 90 days to completely erase your personal data from our backup systems. If you choose to deactivate your account, Flo will delete your personal data, and it will not be recoverable should you later create another account.
Limitations: Even after your account is deleted, we may need to retain certain personal data and other information. This is required or permitted by applicable law, like the GDPR, and may include situations like:
complying with legal obligations;
managing and handling legal claims; and
archiving for public interest, scientific or historical research, or statistical purposes.
Retention & Deletion · Company practice
Uninstalling or inactivity leaves a three-year retention period
Flo generally keeps personal data as necessary for services or its collection purposes. If you uninstall the app or become inactive, it retains personal data for three years in case you return, then deletes it after three years of inactivity. You can request earlier deletion. Certain data may still be retained when law requires or permits it, including legal obligations, claims, or public-interest, scientific, historical or statistical archiving.
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We will keep your personal data for as long as necessary to provide you with the Services or fulfill the purposes for which it was collected (except as noted below).
Deleting the App or inactivity: If you delete the App from your device or your account becomes inactive, we will retain your personal data for three years in case you decide to reactivate the Services or reinstall the App. After three years of inactivity, your personal data will be deleted. Flo will apply this standard retention policy. However, you can still request earlier deletion by contacting us at any time.
Limitations: Even after your account is deleted, we may need to retain certain personal data and other information. This is required or permitted by applicable law, like the GDPR, and may include situations like:
complying with legal obligations;
managing and handling legal claims; and
archiving for public interest, scientific or historical research, or statistical purposes.
Cross-references
contrast (model-proposed): Account deletion is irreversible, with backup and legal-retention qualifications — contrast: Uninstalling or becoming inactive normally leaves data for three years; requesting account deletion triggers a separate deletion process with backup timing and legal exceptions. These are different user actions.
Retention & Deletion · Procedure
Account deletion is irreversible, with backup and legal-retention qualifications
You can request account deactivation at any time using the privacy-rights procedure. Flo says it processes the request within one month, while complete backup erasure can take up to 90 days; if more time is needed, it will explain. Identifiers are immediately unlinked, so deletion cannot be undone and deleted data will not be recoverable in a new account. Some data may nevertheless remain when law requires or permits it, such as for legal obligations or claims and public-interest, scientific, historical or statistical archiving.
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Impact of account deactivation/requests to erase personal data: You can deactivate your account at any time by following instructions in the ‘How to exercise your privacy rights’. We will process your request within one-month. In some cases, it will take up to 90 days to completely erase your personal data from our backup systems. If you choose to deactivate your account, Flo will delete your personal data, and it will not be recoverable should you later create another account.
We will handle your request within one month of receiving it. In some cases, such as for complete deletion of your personal data stored in our backup systems, it may take 90 days. If we need more time to action your request, we will let you know and explain the reason for the delay. Please be aware that once the deletion process begins, it can’t be undone. This is because your personal identifiers are immediately unlinked from your App information, which means we can no longer identify you, even if some data temporarily remains in our backup systems.
Limitations: Even after your account is deleted, we may need to retain certain personal data and other information. This is required or permitted by applicable law, like the GDPR, and may include situations like:
complying with legal obligations;
managing and handling legal claims; and
archiving for public interest, scientific or historical research, or statistical purposes.
Flo describes permanent deletion and possible processor notices
Flo says it uses industry-standard methods to delete personal data securely and permanently from its systems so it cannot be recovered. The process may include automated notifications to processors handling data on its behalf. This describes how data selected for deletion is removed, subject to the policy’s retention exceptions.
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We use industry-standard methods to securely and permanently delete your personal data from our systems, making it impossible to recover. This process may include sending automated notifications to our processors who process your personal data on our behalf.
Retention & Deletion · User right or choice
Deletion can affect history-based features and cannot be reversed once started
You may ask for deletion at any time, including requesting account deletion in app settings, but removing historical data may affect features that depend on it. Flo says requests are handled within one month; complete deletion from backups may take 90 days, and additional time will be explained. Deletion cannot be undone once started because identifiers are immediately unlinked from app information, even while some data temporarily remains in backups. The section’s identity and request-handling conditions apply. Certain data may remain when applicable law requires or permits it, including for legal obligations, legal claims, and public-interest, scientific, historical or statistical archiving.
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You can ask us to delete your personal data at any time. Keep in mind that deleting some personal data might affect your experience with certain features that depend on historic information.
You can request to delete your account or make certain changes directly in the App's settings.
We will handle your request within one month of receiving it. In some cases, such as for complete deletion of your personal data stored in our backup systems, it may take 90 days. If we need more time to action your request, we will let you know and explain the reason for the delay. Please be aware that once the deletion process begins, it can’t be undone. This is because your personal identifiers are immediately unlinked from your App information, which means we can no longer identify you, even if some data temporarily remains in our backup systems.
If your request is unclear, we might reach out to you for clarification. We may also refuse or charge a reasonable fee for requests that are clearly unfounded and/or excessive.
To process your request, we’ll need to verify your identity. Usually, this involves confirming that the request is coming from the email you used to register. If you haven’t registered, we may ask you for additional verification to ensure we respond appropriately.
Limitations: Even after your account is deleted, we may need to retain certain personal data and other information. This is required or permitted by applicable law, like the GDPR, and may include situations like:
complying with legal obligations;
managing and handling legal claims; and
archiving for public interest, scientific or historical research, or statistical purposes.