Account & Service Control · Restriction or exception
Minimum age is 13, or 16 in the EEA and UK
The App and Flo content require age 13 or older, raised to 16 for EEA and UK residents. Some App functions are additionally limited for users younger than 18. Flo asks users to report violations to support and says it will take necessary steps to delete or terminate the account.
Supporting quotations
4.1. You must be at least 13 to use the App and access Flo’s content (16 for European Economic Area and United Kingdom residents).
4.3. We do not allow people to use the App and access Flo if they are younger than 13 (16 for European Economic Area and United Kingdom residents).
4.4. Some of the App functions are limited for users that are younger than 18.
4.5. If you are aware of anyone that does not comply with these limitations, please contact us at support@flo.health, and we will take the necessary steps to delete or terminate their account.
Cross-references
qualifies (model-proposed): Flo describes safeguards for material shown to minors — qualifies: The description of reviewing content for ages 13–17 does not lower the access minimum of 16 for EEA and UK residents.
Account & Service Control · Permission or license
Flo may refuse accounts or restrict content for under-18s
Flo reserves discretion to deny creation of any account and to limit certain App content for users younger than 18.
Supporting quotations
6.4. Flo reserves the right to deny the creation of any Account or limit the availability to users under the age of 18 of certain content in the App, in its sole discretion.
Account & Service Control · Restriction or exception
App availability varies by location
Flo operates the App from different locations and does not promise suitability or availability everywhere. The App or individual features may be unavailable or different where you live.
Supporting quotations
16.1. The Company controls and operates the App from various locations and makes no representation that the App is appropriate or available for use in all locations. The App or certain features of it may not be available in your location or may vary across locations.
Account & Service Control · Restriction or exception
Telehealth access is a changeable pilot, not an emergency service
Flo offers a limited pilot connecting users to independent licensed telehealth providers. Availability, scope and functionality may change, expand or end at any time. The feature is not for urgent or emergency care; the Terms direct medical emergencies requiring immediate attention to 911.
Supporting quotations
20.1. Flo makes available an option for you to connect to an independent licensed third-party telehealth service provider (“Telehealth Provider(s)”) through the Flo Fem® mobile application. This feature is part of a limited pilot program intended to evaluate how such services may support our users (“Telehealth Feature”). The availability, scope, and functionality of the Telehealth Feature may be changed, expanded, or discontinued at any time.
THE TELEHEALTH FEATURE IS NOT INTENDED FOR USE IN URGENT OR EMERGENCY MEDICAL SITUATIONS. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY AND NEED IMMEDIATE MEDICAL ATTENTION, PLEASE DIAL 911.
Account & Service Control · Company practice
Repeat copyright infringement can end an account
Flo says it maintains a policy of terminating App subscribers or account holders who are repeat infringers in appropriate circumstances. It does not promise termination after every allegation.
Supporting quotations
In an effort to protect the rights of copyright owners, the Company maintains a policy for the termination, in appropriate circumstances, of subscribers and account holders of the App who are repeat infringers.
Account & Service Control · Restriction or exception
Abusive support contact may lead to restrictions or suspension
Flo expects respectful conduct from staff and users. If you are rude, abusive or threatening to staff, Flo may limit contact to email or refuse further support. If behavior suggests a risk to staff, the community or the business, it may suspend your account and refer the matter to law enforcement.
Supporting quotations
29.2. When you contact us, we expect our staff to be polite and respectful. We expect the same of you. If you are rude to or abuse or threaten our staff we may restrict you to contacting us by email or refuse to support you any further. If your behaviour suggests a risk to our staff, our community or our business we may suspend your account and escalate the matter to law enforcement.
Account & Service Control · Restriction or exception
Forbidden uses immediately end the App licence
The listed prohibited actions are material breaches and immediately terminate permission to use the App. Permission is conditional on compliance with the Agreement.
Supporting quotations
7.2. You agree that if you take any of the following actions, you will be materially breaching this Agreement, and you agree that you SHALL NOT:
Any such forbidden use shall immediately terminate your licence to use the App. Flo is granting you permission to use the App, but with the condition that you use it in accordance with the Agreement. If you violate these Terms by engaging in a forbidden use, the permission granted you to use the App will be revoked, and you will no longer be authorized to use it.
Account & Service Control · Restriction or exception
No advertising, unlawful conduct or rights-infringing messages
You must not use your account for advertising, solicitation, commercial messages, chain letters, junk email or repetitive messages, or illegal conduct. Uploads and communications must not infringe anyone’s rights.
Supporting quotations
7.2.8. use your Account to advertise, solicit, or transmit any commercial advertisements, including chain letters, junk e-mail or repetitive messages to anyone;
7.2.9. use your Account to engage in any illegal conduct;
7.2.10. upload or transmit any communications that infringe or violate the rights of any party;
Account & Service Control · Context
Secret Chats has limited access and no direct messages
The Terms describe Secret Chats as available to a limited number of users without registration, in English and Portuguese only. Users comment on Flo-published topics; private messaging and direct interpersonal messaging are unavailable. Flo provides access through the Secret Chats icon.
Supporting quotations
14.2. Our wish is that our users find support and useful information and have fun along the way. To facilitate this Flo invites users to comment on the published content. To leave a comment or read other users’ replies, tap the Secret Chats icon at the bottom corner. Secret Chats feature has limited functionalities:
14.2.2. Secret Chats feature is available only for a limited number of users while it does not require registration; it is available only in English and Portuguese;
14.2.3. users can only communicate in Secret Chats through posting comments on content created and published by Flo. Private messaging or interpersonal communication between a finite number of persons is not available - no direct messages;
Account & Service Control · Permission or license
Flo reserves broad content and account enforcement powers
Flo may remove or disable content or access without notice when it decides content or use is objectionable or violates the Agreement. It may refuse service, close accounts and change eligibility at any time. It disclaims responsibility for performing or not performing these activities; the agreement-wide limits on unlawful liability exclusions still apply. The liability clause expressly keeps any liability that cannot lawfully be excluded.
Supporting quotations
22.2. We reserve the right (but are not required) to remove or disable any content posted to the App or access to the App at any time, in each case without notice and at our sole discretion if we determine in our sole discretion that your content or use of the App is objectionable or in violation this Agreement.
We may refuse service, close Accounts, and change eligibility requirements at any time.
The Company has no liability or responsibility to users of the App or any other person or entity for performance or nonperformance of the aforementioned activities.
17.1. IN NO EVENT SHALL THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS, OR DATA PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA) WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), EQUITY OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR MISUSE OF THIS APP. IN NO EVENT WILL THE COMPANY’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE APP EXCEED THE AMOUNTS YOU HAVE PAID TO THE COMPANY FOR USE OF THE APP OR ONE HUNDRED DOLLARS ($100) IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO THE COMPANY, AS APPLICABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NONE OF THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS, OR CONTENT PROVIDERS, OR ANY THIRD PARTIES MENTIONED ON THE APP SHALL BE LIABLE FOR ANY PERSONAL INJURY, INCLUDING DEATH, CAUSED BY YOUR USE OR MISUSE OF THE APP. THE LAWS OF SOME STATES / COUNTRIES IMPOSE RESTRICTIONS ON LIMITING LIABILITY. NOTHING IN THIS AGREEMENT EXCLUDES OR LIMITS OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO. WHERE ANY PROVISION IS EXPRESSED TO EXCLUDE OR LIMIT LIABILITY TO A GREATER EXTENT THAN PERMITTED BY APPLICABLE LAW, THAT PROVISION SHALL BE DEEMED TO ONLY EXCLUDE OR LIMIT OUR LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
Account & Service Control · Permission or license
Flo may change or discontinue the App, with a specific telehealth protection
Flo may change, upgrade, disable or end all or part of the App and gives no general entitlement to continuing access. It may suspend online content indefinitely or end server-dependent features without advance notice, and disclaims ongoing obligation or liability, subject to mandatory law. The telehealth provider-termination rule separately promises 30 days’ written notice where practicable and a daily prorated credit or refund for prepaid service that cannot be delivered. Ordinary recurring-plan cancellation normally keeps access through the paid period; that does not promise service will never end. Liability cannot be excluded where doing so would be unlawful.
Supporting quotations
23.1. From time to time, it may become necessary to change, expand, upgrade and improve the App to ensure it is functioning properly. We may also, at any time, cease to continue operating part or all of the App or selectively disable certain features of the App. Your use of the App does not entitle you to the continued provision or availability of the App.
23.2. Any modification or elimination of the App or any particular features will be done in our sole and absolute discretion and without an ongoing obligation or liability to you.
23.3. We may indefinitely suspend, or discontinue online access to content associated with Flo at any time, including for service deprecations, maintenance services, or upgrades, without prior notice or liability. We may also discontinue offering certain content or features. For any content or features that use online servers, we make no commitment to continue to make those servers available.
20.7.2 Service Interruption and Telehealth Provider Changes. In the event that Flo terminates its relationship with any Telehealth Provider, or a Telehealth Provider ceases clinical operations, Flo will provide at least thirty (30) days’ prior written notice to affected subscribers where practicable. Subscribers with prepaid subscription time that cannot be delivered following such termination will receive a pro-rated credit or refund for the unused portion of their paid period, calculated on a per-day basis by reference to the subscription price divided by the number of days in the applicable billing period.
20.7.1 Telehealth Plan Cancellations and Renewals. If your access to the Telehealth Services is tied to a recurring monthly plan or bundle, all monthly plan fees are non-refundable once charged. To avoid automatic renewal and charges for future billing cycles, you must cancel your plan at least 48 hours prior to your next scheduled renewal date. Upon processing a cancellation, you will not receive a prorated refund for the current billing period, but you will retain access to the Telehealth Services through the end of the period you have already paid for.
17.1. IN NO EVENT SHALL THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS, OR DATA PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA) WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), EQUITY OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR MISUSE OF THIS APP. IN NO EVENT WILL THE COMPANY’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE APP EXCEED THE AMOUNTS YOU HAVE PAID TO THE COMPANY FOR USE OF THE APP OR ONE HUNDRED DOLLARS ($100) IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO THE COMPANY, AS APPLICABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NONE OF THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS, OR CONTENT PROVIDERS, OR ANY THIRD PARTIES MENTIONED ON THE APP SHALL BE LIABLE FOR ANY PERSONAL INJURY, INCLUDING DEATH, CAUSED BY YOUR USE OR MISUSE OF THE APP. THE LAWS OF SOME STATES / COUNTRIES IMPOSE RESTRICTIONS ON LIMITING LIABILITY. NOTHING IN THIS AGREEMENT EXCLUDES OR LIMITS OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO. WHERE ANY PROVISION IS EXPRESSED TO EXCLUDE OR LIMIT LIABILITY TO A GREATER EXTENT THAN PERMITTED BY APPLICABLE LAW, THAT PROVISION SHALL BE DEEMED TO ONLY EXCLUDE OR LIMIT OUR LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.