Terms of Use

Flo · Official agreement

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Legal Rights & Agreement Rules · Context

This version takes effect on 20 August 2026

The stored Terms identify 20 August 2026 as their effective date.

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Effective as of 20 August 2026

Legal Rights & Agreement Rules · Procedure

Using Flo means accepting a contract with Flo Health UK Limited

Creating an account, accessing or using the App means accepting these Terms with Flo Health UK Limited. If you disagree, the Terms prohibit access or use. Flo asks users to read the Terms and directs questions to its contact section.

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Read these Terms. We will rely on these Terms when dealing with you. If you have any questions, you can contact us — see the section Questions, complaints and comments.
Understanding these terms is important, and to use our services you must accept them.
1.1. Please read the Terms of Use (or “Agreement”, “Terms” for short) carefully. This Agreement is a legally binding contract between you and Flo Health UK Limited, seated at Fourth Floor, International House, 1 St Katharine’s Way, London, England, E1W 1UN. Access to and use of Flo’s products and services is expressly conditioned upon acceptance of this Agreement. If you do not agree to these Terms, you will not be able to access Flo or its products or services.
1.3. By creating an account or accessing or using the App, you acknowledge that you accept and agree to be bound by the terms of this Agreement. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE APP.
2.1. We are Flo Health UK Limited, a company incorporated in the United Kingdom, company number 12898410. So we will refer to ourselves throughout this Agreement as “Flo”, “Company”, “we” or “us”.
2.2. The registered office of Flo Health UK Limited is Fourth Floor, International House, 1 St Katharine’s Way, London, England, England, E1W 1UN.

Legal Rights & Agreement Rules · Context

Privacy Policy is incorporated, but its full text is separate

The Terms make the Privacy Policy part of the contract and say acceptance confirms review and consent to that policy and compliance with incorporated terms. They point to it for information management, export and deletion. That linked policy is not supplied here, so these Terms alone do not establish its detailed data rules. Users also agree to keep use within the purposes described by these Terms.

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Besides these terms, we also publish a flo.health/privacy-policy (“Privacy Policy”). We encourage you to read it to better understand how you can update, manage, export, and delete your information.
1.4. In addition to these Terms, the following terms apply and form part of your contract with us flo.health/privacy-policy (“Privacy Policy”).
1.5. By accepting this agreement, you affirm that you: (a) have read this Agreement and agree to abide by its terms and the other terms incorporated into it by reference; and (b) have reviewed and consent to the Privacy Policy; (c) agree not to use the respective service or content for any other purposes as described in these Terms.

Not stated here

  • The linked Privacy Policy text is not supplied here; its detailed data practices and rights cannot be assessed from this source.

Legal Rights & Agreement Rules · Restriction or exception

Mandatory local rights remain protected

The Terms say they do not limit rights under applicable local laws that cannot be waived; which rights apply depends on where you live.

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NOTE: Depending on where you live, you may have rights under applicable local laws that cannot be waived. Nothing in this Agreement limits any such rights under those laws.

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Legal Rights & Agreement Rules · Context

The Terms cover the App, websites and related services

These Terms cover the Flo Fem mobile App, flo.health, app.flo.health and other Flo websites, and related services, features and content. The App name may vary by location; the linked list of names is not supplied here.

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3.1. These Terms apply to all use of the Flo Fem Ⓡ mobile application (“the App”), the websites (flo.health, app.flo.health, etc.), and all related services, features and content offered by Flo.
*Please note the App may be listed under a different name depending on your location. The full list of names is available here.

Not stated here

  • The linked list of regional App names is not supplied.

Legal Rights & Agreement Rules · Restriction or exception

Arbitration notice points to exceptions and a 30-day opt-out

The introduction highlights binding individual arbitration and a class-action waiver in Section 25, to the extent law permits. Section 25 preserves small-claims and certain other court routes, provides local laws and courts for EU, UK, Swiss, Norwegian and Icelandic residents, and allows a written arbitration opt-out postmarked within 30 days after first acceptance. The opt-out must include your name, account email and a statement declining arbitration, sent to Flo Health UK Limited, 27 Old Gloucester Street, London, England, WC1N 3AX.

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1.2. PLEASE CAREFULLY READ THE BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER IN SECTION 25. IT AFFECTS HOW DISPUTES ARE RESOLVED BETWEEN YOU AND FLO AND INFORMS YOU OF YOUR OPT-OUT RIGHTS.
a. ARBITRATION: To the fullest extent permitted under applicable law and in the interest of resolving disputes between you and the Company in an expedient and cost-effective manner, you and the Company agree that any dispute, claim or controversy arising out of or relating to this Agreement (collectively, “Disputes”) shall be settled by binding individual arbitration under the Consumer Arbitration Rules of the American Arbitration Association (the “AAA Rules”) then in effect, except as modified in this Agreement. The AAA Rules and filing forms are available online at www.adr.org.
b. If you are a resident of any European Union country or the United Kingdom, Switzerland, Norway or Iceland, the governing law and forum shall be the laws and courts of your usual place of residence.
c. SMALL CLAIMS COURT: As an alternative to arbitration, you and the Company each retain the right to bring any Dispute in any small claims court with jurisdiction over the Dispute.
i. ARBITRATION OPT-OUT: You can decline this agreement to arbitrate by sending a written communication to Flo Health UK Limited, 27 Old Gloucester Street, London, England, WC1N 3AX, postmarked within 30 days after first accepting this Agreement. Your written communication must provide your name and the email address associated with your Account and must state that you decline this arbitration agreement.
k. COURT PROCEEDINGS: Consistent with the AAA Rules and applicable law, nothing in this Section 25 will be deemed to waive, preclude, or otherwise limit the right of either party to (i) bring an individual action in small claims court, where such court has jurisdiction over the Dispute; (ii) seek injunctive or interim relief from a court with jurisdiction to provide such relief; (iii) seek aid in support of the arbitration under applicable law; or (iv) seek to enforce or vacate (in whole or in part) the award under applicable law. If applicable law does not allow the arbitration of Disputes under this Agreement, then either you or the Company may instead commence dispute resolution proceedings in any court that has jurisdiction over the Dispute, and where venue is proper, subject to the terms of Section 25(l)(i-iii) below and all terms outlined in Sections 1-21 and 23-25.
(ii) NO CLASS OR REPRESENTATIVE ACTIONS OR PROCEEDINGS: TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, YOU AND THE COMPANY AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Not stated here

  • The linked AAA Rules and forms are not supplied; additional arbitration procedures cannot be assessed here.

Legal Rights & Agreement Rules · Restriction or exception

Flo is not medical care or contraception

Flo says it is not a licensed medical care provider. The App does not replace professional medical advice, diagnose, treat or manage conditions, or serve as birth control. Consult qualified healthcare professionals before health and safety decisions, do not delay care because of App content, and use emergency services for emergencies.

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5.1. THE COMPANY IS NOT A LICENSED MEDICAL CARE PROVIDER AND THE APP IS NOT INTENDED TO REPLACE PROFESSIONAL MEDICAL ADVICE OR DIAGNOSE, TREAT OR MANAGE ANY ILLNESS OR MEDICAL CONDITION, OR SERVE AS A BIRTH CONTROL METHOD OR ​CONTRACEPTION. PLEASE CONSULT WITH A LICENSED PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER BEFORE MAKING ANY DECISIONS OR TAKING ANY ACTIONS THAT MAY AFFECT YOUR HEALTH AND SAFETY OR THAT OF YOUR FAMILY OR FOETUS. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ IN CONNECTION WITH THE APP. ALWAYS CONSULT WITH YOUR HEALTHCARE PROFESSIONAL IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT YOUR HEALTH OR CONDITION OR EXPERIENCE ANY CHANGES IN YOUR CONDITION OR HEALTH STATUS. IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL EMERGENCY SERVICES OR GO TO THE NEAREST OPEN EMERGENCY ROOM IMMEDIATELY.

Legal Rights & Agreement Rules · Restriction or exception

Flo disclaims material errors, subject to legal limits

Flo disclaims responsibility for errors, omissions, unintended technical inaccuracies, typographical errors and breaches of community ethical or moral standards in sexual-education materials. Its general liability clause preserves liability that applicable law does not allow it to exclude.

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5.2. WE DISCLAIM LIABILITY FOR ANY ERRORS OR OMISSIONS, OR FOR UNINTENDED TECHNICAL INACCURACIES, OR TYPOGRAPHICAL ERRORS IN THE PROVIDED MATERIALS, AS WELL AS ANY VIOLATION OF ANY ETHICAL OR MORAL STANDARDS APPLICABLE IN YOUR COMMUNITY TO SEXUAL EDUCATION AND RELATED MATERIALS.​
17.1. IN NO EVENT SHALL THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS, OR DATA PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA) WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), EQUITY OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR MISUSE OF THIS APP. IN NO EVENT WILL THE COMPANY’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE APP EXCEED THE AMOUNTS YOU HAVE PAID TO THE COMPANY FOR USE OF THE APP OR ONE HUNDRED DOLLARS ($100) IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO THE COMPANY, AS APPLICABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NONE OF THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS, OR CONTENT PROVIDERS, OR ANY THIRD PARTIES MENTIONED ON THE APP SHALL BE LIABLE FOR ANY PERSONAL INJURY, INCLUDING DEATH, CAUSED BY YOUR USE OR MISUSE OF THE APP. THE LAWS OF SOME STATES / COUNTRIES IMPOSE RESTRICTIONS ON LIMITING LIABILITY. NOTHING IN THIS AGREEMENT EXCLUDES OR LIMITS OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO. WHERE ANY PROVISION IS EXPRESSED TO EXCLUDE OR LIMIT LIABILITY TO A GREATER EXTENT THAN PERMITTED BY APPLICABLE LAW, THAT PROVISION SHALL BE DEEMED TO ONLY EXCLUDE OR LIMIT OUR LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Legal Rights & Agreement Rules · Restriction or exception

Some translations use AI and carry warranty disclaimers

Some App or website translations use machine learning and AI. Flo disclaims express and implied translation warranties, including accuracy, reliability, fitness for a particular purpose and non-infringement. These disclaimers remain subject to the agreement’s mandatory legal limits on excluding liability.

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5.3. SOME TRANSLATIONS ON FLO’S APP OR WEBSITE ARE POWERED BY MACHINE LEARNING AND ARTIFICIAL INTELLIGENCE. FLO DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES FOR FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
17.1. IN NO EVENT SHALL THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS, OR DATA PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA) WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), EQUITY OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR MISUSE OF THIS APP. IN NO EVENT WILL THE COMPANY’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE APP EXCEED THE AMOUNTS YOU HAVE PAID TO THE COMPANY FOR USE OF THE APP OR ONE HUNDRED DOLLARS ($100) IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO THE COMPANY, AS APPLICABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NONE OF THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS, OR CONTENT PROVIDERS, OR ANY THIRD PARTIES MENTIONED ON THE APP SHALL BE LIABLE FOR ANY PERSONAL INJURY, INCLUDING DEATH, CAUSED BY YOUR USE OR MISUSE OF THE APP. THE LAWS OF SOME STATES / COUNTRIES IMPOSE RESTRICTIONS ON LIMITING LIABILITY. NOTHING IN THIS AGREEMENT EXCLUDES OR LIMITS OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO. WHERE ANY PROVISION IS EXPRESSED TO EXCLUDE OR LIMIT LIABILITY TO A GREATER EXTENT THAN PERMITTED BY APPLICABLE LAW, THAT PROVISION SHALL BE DEEMED TO ONLY EXCLUDE OR LIMIT OUR LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Legal Rights & Agreement Rules · Restriction or exception

The App is provided as-is, subject to mandatory warranties

Flo and the listed related parties disclaim express and implied warranties, including title, non-infringement, merchantability and fitness, except where law requires them. They do not promise security, continuous availability, corrected defects, virus-free software, results meeting your needs or accurate, reliable, complete third-party content, including Secret Chats. Some jurisdictions do not permit these warranty limits, so some or all may not apply.

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16.2. THE APP IS PROVIDED “AS IS”, “AS AVAILABLE” AND IS PROVIDED WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, SAVE TO THE EXTENT REQUIRED BY LAW. NEITHER THE COMPANY, NOR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS OR CONTENT PROVIDERS WARRANTS, AND EACH OF THEM HEREBY EXPRESSLY DISCLAIMS, THAT: (A) THE APP WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE APP IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) THE RESULTS OF USING THE APP WILL MEET YOUR REQUIREMENTS. OR (E) THE ACCURACY, RELIABILITY, OR COMPLETENESS OF THE CONTENT, TEXT, IMAGES, SOFTWARE, GRAPHICS, OR COMMUNICATIONS PROVIDED BY THIRD PARTIES ON OR THROUGH THE APP, INCLUDING IN SECRET CHATS. YOUR USE OF THE APP IS SOLELY AT YOUR OWN RISK. SOME STATES, COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Legal Rights & Agreement Rules · Restriction or exception

Liability exclusions and caps apply only as far as law permits

The Terms seek to exclude indirect, special, incidental, consequential, exemplary and punitive damages connected to App use or misuse, including lost use, profits and data. They cap Flo’s total liability at what you paid Flo for App use, or $100 if you had no payment obligations. They also seek to exclude personal-injury and death liability for listed parties. These exclusions and limits do not apply where unlawful; an excessive exclusion is reduced to the maximum the applicable law permits. The $100 figure is not stated as a minimum for paying users.

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17.1. IN NO EVENT SHALL THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS, OR DATA PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA) WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), EQUITY OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR MISUSE OF THIS APP. IN NO EVENT WILL THE COMPANY’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE APP EXCEED THE AMOUNTS YOU HAVE PAID TO THE COMPANY FOR USE OF THE APP OR ONE HUNDRED DOLLARS ($100) IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO THE COMPANY, AS APPLICABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NONE OF THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS, OR CONTENT PROVIDERS, OR ANY THIRD PARTIES MENTIONED ON THE APP SHALL BE LIABLE FOR ANY PERSONAL INJURY, INCLUDING DEATH, CAUSED BY YOUR USE OR MISUSE OF THE APP. THE LAWS OF SOME STATES / COUNTRIES IMPOSE RESTRICTIONS ON LIMITING LIABILITY. NOTHING IN THIS AGREEMENT EXCLUDES OR LIMITS OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO. WHERE ANY PROVISION IS EXPRESSED TO EXCLUDE OR LIMIT LIABILITY TO A GREATER EXTENT THAN PERMITTED BY APPLICABLE LAW, THAT PROVISION SHALL BE DEEMED TO ONLY EXCLUDE OR LIMIT OUR LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Legal Rights & Agreement Rules · Restriction or exception

Third-party links are not endorsements or controlled services

Flo may link to third-party websites, apps and services but says it does not control them, endorse linked material or take responsibility for their privacy practices, information or offerings. Use is at your risk: assess suitability, protect your information and follow applicable third-party agreements. The Agreement still preserves liability that law does not allow Flo to exclude.

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19.1. The App may give you access to links to third-party websites, apps, or other products or services (“Third Party Services”). The Company does not control Third Party Services in any manner and, accordingly, the Company is not responsible for the privacy practices of such Third Party Services and does not assume any liability associated with such Third Party Services. Your linking to or use of any Third Party Services other than the App is at your own risk. The Company's inclusion of links to Third Party Services does not imply any endorsement of any kind by the Company of the material located on or linked to by such Third Party Services and should not be deemed as such by any user of the App. The Company disclaims any responsibility for the products or services offered or the information contained on any Third Party Services. You need to take appropriate steps to determine whether accessing a Third Party Service is appropriate, including protecting your personal information and privacy in using any such Third Party Services and complying with relevant agreements.
17.1. IN NO EVENT SHALL THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS, OR DATA PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA) WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), EQUITY OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR MISUSE OF THIS APP. IN NO EVENT WILL THE COMPANY’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE APP EXCEED THE AMOUNTS YOU HAVE PAID TO THE COMPANY FOR USE OF THE APP OR ONE HUNDRED DOLLARS ($100) IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO THE COMPANY, AS APPLICABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NONE OF THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS, OR CONTENT PROVIDERS, OR ANY THIRD PARTIES MENTIONED ON THE APP SHALL BE LIABLE FOR ANY PERSONAL INJURY, INCLUDING DEATH, CAUSED BY YOUR USE OR MISUSE OF THE APP. THE LAWS OF SOME STATES / COUNTRIES IMPOSE RESTRICTIONS ON LIMITING LIABILITY. NOTHING IN THIS AGREEMENT EXCLUDES OR LIMITS OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO. WHERE ANY PROVISION IS EXPRESSED TO EXCLUDE OR LIMIT LIABILITY TO A GREATER EXTENT THAN PERMITTED BY APPLICABLE LAW, THAT PROVISION SHALL BE DEEMED TO ONLY EXCLUDE OR LIMIT OUR LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Legal Rights & Agreement Rules · Context

Telehealth providers and clinicians have distinct roles

For Section 20, a Clinician is a licensed healthcare provider employed or contracted by the Telehealth Provider. Telehealth Services are medical services delivered synchronously or asynchronously in the United States. White-label providers deliver clinical care through a Flo-branded interface; referral providers contract and transact directly with users.

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20.2. Definitions. For the purposes of this Section 20, the following definitions apply:
“Clinician(s)” means a licensed health care provider that is employed by or contracted with the Telehealth Provider to render the Telehealth Services.
“Telehealth Services” means the medical services rendered by a Clinician using synchronous and asynchronous telehealth technology in the United States of America.
“White-label Telehealth Provider“ means a third-party licensed healthcare provider that delivers clinical telehealth services through a Flo-branded interface.
“Referral Telehealth Provider” means a third-party licensed healthcare provider to whom Flo may direct users for telehealth services, where the user contracts and transacts directly with that provider.

Legal Rights & Agreement Rules · Restriction or exception

Independent providers deliver and decide clinical care

The App redirects you to the provider’s platform; available services and Flo’s facilitating role vary by provider. The provider and clinicians alone deliver care, are responsible for their acts or omissions and decide eligibility. Flo disclaims accountability for those service decisions, provides no clinical advice and forms no doctor-patient relationship with you. It does not screen, edit, endorse or guarantee your communications with the provider.

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20.4. Telehealth Providers and the Telehealth Services. The Telehealth Services are offered by third-party Telehealth Providers who contract with Flo to facilitate your access to Telehealth Services rendered by a Telehealth Provider’s Clinicians. If you choose to use Telehealth Services, you will be redirected from the App to the Telehealth Provider’s platform. The specific services available to you, and the extent of Flo's role in facilitating them, may vary depending on which Telehealth Provider you use; in each case, the Telehealth Services themselves are rendered directly to you by that Telehealth Provider's Clinicians.
All Telehealth Services are provided solely by the Telehealth Provider and its Clinicians, and not by Flo. The Telehealth Provider and its Clinicians are responsible for any acts or omissions in providing the Telehealth Services to you. The Telehealth Provider is solely responsible for determining your eligibility to receive Telehealth Services and may, in its sole discretion, determine that you are not a suitable candidate. Flo shall not be accountable for any service or non-service decisions made by the Telehealth Provider or its Clinicians.
20.5 No Medical Advice. FLO DOES NOT PROVIDE MEDICAL CARE, TELEHEALTH SERVICES, OR CLINICAL ADVICE. Flo’s role is limited to providing the Telehealth Feature, to coordinate access to the Telehealth Provider for the purpose of facilitating the Telehealth Services. No doctor-patient relationship is formed between you and Flo through the App. Any Telehealth Services between you and a Clinician are separate and distinct from the services rendered by Flo. Flo cannot and does not edit, modify, filter, screen, endorse, or guarantee any contents or communications shared between you and the Telehealth Provider. Any access to your medical information developed through your receipt of Telehealth Services will be made available to Flo only pursuant to your express consent, which consent will specify the scope of information shared and your right to revoke it.
20.7 Fees, payment, cancellation and refund for Telehealth Services. If you choose to use the Telehealth Services, those services are offered and delivered independently by the Telehealth Provider.

Legal Rights & Agreement Rules · Restriction or exception

Provider terms apply and Flo does not endorse treatments

Telehealth uses the provider’s separate terms and policies, which are not supplied here. Flo does not endorse or recommend providers, clinicians, tests, medicines, products, treatments or procedures, or guarantee service quality, suitability, legality or availability. You remain free to choose another healthcare provider.

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20.6. Telehealth Provider Terms; No Endorsement. Your use of Telehealth Services is subject to the terms, conditions, and policies of the Telehealth Provider, which are separate and independent from these Terms of Use and Privacy Policy. Flo does not endorse, or recommend any Telehealth Provider or Clinician, and does not guarantee the quality, suitability, legality, or availability of any Telehealth Provider or Clinician or any services offered by them. Flo does not endorse any tests, medications, products, treatments, or procedures. You remain free to use any healthcare provider or service of your choice.

Not stated here

  • The referenced external privacy, authorization or provider terms are not supplied; their additional requirements cannot be assessed here.

Legal Rights & Agreement Rules · Restriction or exception

Disputes generally use individual arbitration, with important exceptions

To the extent permitted by law, agreement-related disputes generally go to binding individual arbitration under the AAA Consumer Rules as modified by these Terms. Either side may instead use a competent small-claims court; certain other court remedies remain available. EU, UK, Swiss, Norwegian and Icelandic residents are given the laws and courts of their usual residence. A written opt-out postmarked within 30 days of first acceptance can decline arbitration. Separate lawful limits on class and consolidated proceedings remain stated for all dispute forums.

Supporting quotations

PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH US AND LIMITS THE MANNER IN WHICH YOU MAY SEEK RELIEF FROM US.
a. ARBITRATION: To the fullest extent permitted under applicable law and in the interest of resolving disputes between you and the Company in an expedient and cost-effective manner, you and the Company agree that any dispute, claim or controversy arising out of or relating to this Agreement (collectively, “Disputes”) shall be settled by binding individual arbitration under the Consumer Arbitration Rules of the American Arbitration Association (the “AAA Rules”) then in effect, except as modified in this Agreement. The AAA Rules and filing forms are available online at www.adr.org.
b. If you are a resident of any European Union country or the United Kingdom, Switzerland, Norway or Iceland, the governing law and forum shall be the laws and courts of your usual place of residence.
c. SMALL CLAIMS COURT: As an alternative to arbitration, you and the Company each retain the right to bring any Dispute in any small claims court with jurisdiction over the Dispute.
i. ARBITRATION OPT-OUT: You can decline this agreement to arbitrate by sending a written communication to Flo Health UK Limited, 27 Old Gloucester Street, London, England, WC1N 3AX, postmarked within 30 days after first accepting this Agreement. Your written communication must provide your name and the email address associated with your Account and must state that you decline this arbitration agreement.
k. COURT PROCEEDINGS: Consistent with the AAA Rules and applicable law, nothing in this Section 25 will be deemed to waive, preclude, or otherwise limit the right of either party to (i) bring an individual action in small claims court, where such court has jurisdiction over the Dispute; (ii) seek injunctive or interim relief from a court with jurisdiction to provide such relief; (iii) seek aid in support of the arbitration under applicable law; or (iv) seek to enforce or vacate (in whole or in part) the award under applicable law. If applicable law does not allow the arbitration of Disputes under this Agreement, then either you or the Company may instead commence dispute resolution proceedings in any court that has jurisdiction over the Dispute, and where venue is proper, subject to the terms of Section 25(l)(i-iii) below and all terms outlined in Sections 1-21 and 23-25.
m. ADDITIONAL PROVISIONS APPLICABLE TO ALL DISPUTE RESOLUTION: The following additional provisions are applicable to the resolution of all Disputes, to the fullest extent allowed by applicable law, regardless of whether brought in arbitration, court, or any other type of formal dispute resolution proceeding:
(ii) NO CLASS OR REPRESENTATIVE ACTIONS OR PROCEEDINGS: TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, YOU AND THE COMPANY AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
(iii) No Consolidation: You and the Company acknowledge and agree that, to the fullest extent permitted by law, we are each waiving the right to participate in a consolidated proceeding.

Not stated here

  • Linked documents are not supplied here; their additional terms or procedures cannot be assessed from this source.

Legal Rights & Agreement Rules · Procedure

Arbitration location and hearing format offer choices

Where arbitration applies, US residents may choose their home state or New Castle County, Delaware. For other residents the arbitrator selects location under AAA factors, subject to the special resident-country court provision for the EU, UK, Switzerland, Norway and Iceland. You may choose phone or video hearings. Documents-only resolution needs both parties’ written agreement delivered to the arbitrator. Procedural law follows the place of arbitration and AAA Rules, and the Federal Arbitration Act governs US arbitration and related court proceedings. The external rules and law are not supplied.

Supporting quotations

d. PLACE OF ARBITRATION/ CONDUCT OF HEARING(S): If you reside in the United States, then the place of the arbitration shall be, at your option, either (a) the state where you reside, or (b) New Castle County, Delaware. If you reside outside the United States, then the Arbitrator shall determine the place of arbitration based on the factors stated in the AAA Rules. Regardless of the place of arbitration, the Company agrees that any required arbitration hearing(s) may be conducted, at your option, by phone or video conference rather than in person. The arbitration may also be decided solely on the submission of documents to the Arbitrator, if you and the Company both so agree (which agreement must be made in writing and provided to the Arbitrator). The procedural law applicable to the conduct of the arbitration shall be the law of the place of arbitration and the AAA Rules. The Federal Arbitration Act shall govern all arbitration proceedings (and any related and/or resulting court proceedings) in the United States.
b. If you are a resident of any European Union country or the United Kingdom, Switzerland, Norway or Iceland, the governing law and forum shall be the laws and courts of your usual place of residence.

Legal Rights & Agreement Rules · Procedure

Send a dispute notice and allow 30 days before arbitration

Both parties must give written notice at least 30 days before starting arbitration and try in good faith to resolve the dispute. Your notice goes to Flo Health UK Limited, 27 Old Gloucester Street, London, England, WC1N 3AX; Flo uses your account email. Include the claimant’s name, preferred contact details, a brief dispute description and requested relief. If unresolved after 30 days, either party may file an AAA demand and send the other party a copy under AAA Rules.

Supporting quotations

e. NOTICE OF DISPUTE/ INFORMAL SETTLEMENT EFFORTS: At least 30 days prior to initiating an arbitration, you and the Company each agree to notify the other party of the dispute in writing (the “Notice of Dispute”) and attempt in good faith to negotiate an informal resolution. You must send your Notice of Dispute to: Flo Health UK Limited, 27 Old Gloucester Street, London, England, WC1N 3AX. The Company will send any Notice of Dispute to the email address associated with your Account. A Notice of Dispute must include: the name of the person bringing the Dispute and that person’s preferred contact information, a brief description of the dispute, and the relief sought. If you and the Company are unable to resolve the dispute within the 30-day period, only then may either party commence arbitration by filing a written Demand for Arbitration (see www.adr.org) with the American Arbitration Association and providing a copy to the other party as specified in the AAA Rules.

Not stated here

  • Linked documents are not supplied here; their additional terms or procedures cannot be assessed from this source.

Legal Rights & Agreement Rules · Restriction or exception

Arbitration awards are binding, subject to statutory review

An arbitration award is final, binding and enforceable, subject to the review available under applicable enforcement and annulment law. A court with proper jurisdiction may enter judgment. Relief must be allowed by law or AAA Rules; declarations or injunctions may be awarded only individually to the extent warranted by the claimant’s own claim.

Supporting quotations

g. FORM, EFFECT, AND SCOPE OF ARBITRATION AWARD: The Arbitrator’s judgment and award shall be final, binding and enforceable, subject to review only in accordance with applicable law governing the enforcement and annulment of arbitration awards. Judgment on the Award may be entered in any court with proper jurisdiction, pursuant to applicable law. The Arbitrator may award any relief allowed by law or the AAA Rules, but declaratory or injunctive relief may be awarded only on an individual basis to the extent necessary to provide relief warranted by the claimant’s individual claim.

Legal Rights & Agreement Rules · User right or choice

Arbitration opt-out must be postmarked within 30 days

To decline arbitration, send written notice to Flo Health UK Limited, 27 Old Gloucester Street, London, England, WC1N 3AX, postmarked within 30 days after first accepting the Agreement. Include your name, account email and a statement declining the arbitration agreement. This clause addresses arbitration, not every other dispute restriction.

Supporting quotations

i. ARBITRATION OPT-OUT: You can decline this agreement to arbitrate by sending a written communication to Flo Health UK Limited, 27 Old Gloucester Street, London, England, WC1N 3AX, postmarked within 30 days after first accepting this Agreement. Your written communication must provide your name and the email address associated with your Account and must state that you decline this arbitration agreement.

Cross-references

Legal Rights & Agreement Rules · Procedure

The change-rejection clause contains an inconsistent section reference

A clause placed in the arbitration section allows written rejection of a change, postmarked within 30 days of its effective date, to Flo Health UK Limited, 27 Old Gloucester Street, London, England, WC1N 3AX. It says earlier consent to arbitration remains in effect. However, its trigger literally refers to changes to “this Section 22,” while the arbitration heading is Section 25 and Section 22 is Enforcement rights. The supplied text does not establish that the reference should be rewritten; the card does not promise this procedure covers every arbitration amendment.

Supporting quotations

j. CHANGES: If the Company changes this Section 22 after the date you last accepted this Agreement (or accepted any subsequent changes to this Agreement), you may reject that change by sending us written notice to Flo Health UK Limited, 27 Old Gloucester Street, London, England, WC1N 3AX, postmarked within 30 days of the date on which the change is effective. Rejecting a change, however, does not revoke or alter your prior consent to any earlier agreement to arbitrate any Dispute between you and the Company (or your prior consent to any subsequent changes thereto), which will remain in effect and enforceable as to any Dispute between you and the Company.
25. Dispute Resolution and Arbitration
22. Enforcement rights

Not stated here

  • The intended target of “this Section 22” in the arbitration change clause is not established by the supplied text; no corrected section number is assumed.

Legal Rights & Agreement Rules · User right or choice

Certain court remedies remain available despite arbitration

Subject to AAA Rules and applicable law, either party may use a competent small-claims court, seek injunctive or interim relief, obtain support for arbitration, or enforce or challenge an award. If law disallows arbitration, the Terms permit court proceedings with jurisdiction and proper venue, subject to stated other terms. The fallback literally cites “Section 25(l)(i-iii),” but the three additional restrictions appear after a paragraph labeled “m.” No corrected numbering is assumed. Those provisions independently state that they apply across dispute forums, subject to law. The separate resident-country court exception and 30-day arbitration opt-out also remain.

Supporting quotations

k. COURT PROCEEDINGS: Consistent with the AAA Rules and applicable law, nothing in this Section 25 will be deemed to waive, preclude, or otherwise limit the right of either party to (i) bring an individual action in small claims court, where such court has jurisdiction over the Dispute; (ii) seek injunctive or interim relief from a court with jurisdiction to provide such relief; (iii) seek aid in support of the arbitration under applicable law; or (iv) seek to enforce or vacate (in whole or in part) the award under applicable law. If applicable law does not allow the arbitration of Disputes under this Agreement, then either you or the Company may instead commence dispute resolution proceedings in any court that has jurisdiction over the Dispute, and where venue is proper, subject to the terms of Section 25(l)(i-iii) below and all terms outlined in Sections 1-21 and 23-25.
m. ADDITIONAL PROVISIONS APPLICABLE TO ALL DISPUTE RESOLUTION: The following additional provisions are applicable to the resolution of all Disputes, to the fullest extent allowed by applicable law, regardless of whether brought in arbitration, court, or any other type of formal dispute resolution proceeding:
(i) Time Limitation: Any Dispute shall be time-barred unless the party asserting the Dispute commences formal dispute resolution proceedings within one (1) year after the basis for such Dispute became known or should have become known to the party asserting the Dispute, provided, however, that the one-year period shall be deemed suspended during any informal settlement discussions following the receipt of a Notice of Dispute by any party pursuant to Section 25(e) above.
(ii) NO CLASS OR REPRESENTATIVE ACTIONS OR PROCEEDINGS: TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, YOU AND THE COMPANY AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
(iii) No Consolidation: You and the Company acknowledge and agree that, to the fullest extent permitted by law, we are each waiving the right to participate in a consolidated proceeding.
b. If you are a resident of any European Union country or the United Kingdom, Switzerland, Norway or Iceland, the governing law and forum shall be the laws and courts of your usual place of residence.
i. ARBITRATION OPT-OUT: You can decline this agreement to arbitrate by sending a written communication to Flo Health UK Limited, 27 Old Gloucester Street, London, England, WC1N 3AX, postmarked within 30 days after first accepting this Agreement. Your written communication must provide your name and the email address associated with your Account and must state that you decline this arbitration agreement.

Not stated here

  • The intended detailed target of “Section 25(l)(i-iii)” is not established; the card relies on the independently stated scope of the visible additional provisions, not a numbering correction.

Cross-references

Legal Rights & Agreement Rules · Restriction or exception

Both sides waive jury trials as far as law permits

The Terms say both you and Flo waive jury-trial rights to the fullest extent allowed by applicable law. Non-waivable local rights remain protected.

Supporting quotations

I. IN ADDITION, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, YOU AND THE COMPANY UNCONDITIONALLY WAIVE ANY RESPECTIVE RIGHTS TO A JURY TRIAL.
NOTE: Depending on where you live, you may have rights under applicable local laws that cannot be waived. Nothing in this Agreement limits any such rights under those laws.

Legal Rights & Agreement Rules · Restriction or exception

The Terms set a one-year dispute deadline with a settlement pause

To the fullest extent law permits, formal dispute proceedings must begin within one year after the basis became known or should have become known. The period is suspended during informal settlement discussions following receipt of the Section 25(e) Notice of Dispute. That notice procedure requires written notice and a good-faith attempt to settle at least 30 days before arbitration. This deadline is stated for arbitration, court and other formal proceedings, not just arbitration.

Supporting quotations

m. ADDITIONAL PROVISIONS APPLICABLE TO ALL DISPUTE RESOLUTION: The following additional provisions are applicable to the resolution of all Disputes, to the fullest extent allowed by applicable law, regardless of whether brought in arbitration, court, or any other type of formal dispute resolution proceeding:
(i) Time Limitation: Any Dispute shall be time-barred unless the party asserting the Dispute commences formal dispute resolution proceedings within one (1) year after the basis for such Dispute became known or should have become known to the party asserting the Dispute, provided, however, that the one-year period shall be deemed suspended during any informal settlement discussions following the receipt of a Notice of Dispute by any party pursuant to Section 25(e) above.
e. NOTICE OF DISPUTE/ INFORMAL SETTLEMENT EFFORTS: At least 30 days prior to initiating an arbitration, you and the Company each agree to notify the other party of the dispute in writing (the “Notice of Dispute”) and attempt in good faith to negotiate an informal resolution. You must send your Notice of Dispute to: Flo Health UK Limited, 27 Old Gloucester Street, London, England, WC1N 3AX. The Company will send any Notice of Dispute to the email address associated with your Account. A Notice of Dispute must include: the name of the person bringing the Dispute and that person’s preferred contact information, a brief description of the dispute, and the relief sought. If you and the Company are unable to resolve the dispute within the 30-day period, only then may either party commence arbitration by filing a written Demand for Arbitration (see www.adr.org) with the American Arbitration Association and providing a copy to the other party as specified in the AAA Rules.

Not stated here

  • Linked documents are not supplied here; their additional terms or procedures cannot be assessed from this source.

Legal Rights & Agreement Rules · Restriction or exception

Class, representative and consolidated proceedings are waived

To the fullest extent permitted by applicable law, each side may bring disputes only individually, not as a class or representative plaintiff or member, and waives participation in consolidated proceedings. The section states these restrictions apply across arbitration, courts and other formal forums. Non-waivable local rights are preserved.

Supporting quotations

m. ADDITIONAL PROVISIONS APPLICABLE TO ALL DISPUTE RESOLUTION: The following additional provisions are applicable to the resolution of all Disputes, to the fullest extent allowed by applicable law, regardless of whether brought in arbitration, court, or any other type of formal dispute resolution proceeding:
(ii) NO CLASS OR REPRESENTATIVE ACTIONS OR PROCEEDINGS: TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, YOU AND THE COMPANY AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
(iii) No Consolidation: You and the Company acknowledge and agree that, to the fullest extent permitted by law, we are each waiving the right to participate in a consolidated proceeding.
NOTE: Depending on where you live, you may have rights under applicable local laws that cannot be waived. Nothing in this Agreement limits any such rights under those laws.

Cross-references

  • qualifies (model-proposed): Arbitration opt-out must be postmarked within 30 days — qualifies: The opt-out clause addresses arbitration; the separate class, representative and consolidation restrictions state they apply across dispute-resolution forums to the extent law permits.

Legal Rights & Agreement Rules · Context

Delaware law is the general rule, with resident-country exceptions

The general governing-law clause selects Delaware law without its conflict-of-law rules, only as far as applicable law permits. Section 25 separately gives EU, UK, Swiss, Norwegian and Icelandic residents the laws and courts of their usual residence. Non-waivable local rights remain intact.

Supporting quotations

26.1. To the fullest extent permitted pursuant to applicable law, this Agreement shall be governed by the laws of the State of Delaware, U.S.A. (to the exclusion of its conflict of law rules).
b. If you are a resident of any European Union country or the United Kingdom, Switzerland, Norway or Iceland, the governing law and forum shall be the laws and courts of your usual place of residence.
NOTE: Depending on where you live, you may have rights under applicable local laws that cannot be waived. Nothing in this Agreement limits any such rights under those laws.

Legal Rights & Agreement Rules · Procedure

Changed Terms take effect 30 days after online posting

Flo may change the Agreement when it thinks necessary. For material changes, it will post the update and make reasonable efforts to notify users. Changes become binding 30 days after posting; continued service use after the effective date indicates acceptance, and users who disagree should stop using the services. Contact support with questions, but emailing alone does not reject the change. A separate clause in the arbitration section describes written rejection while retaining earlier arbitration consent, though its literal “Section 22” reference is inconsistent; this card does not resolve that drafting ambiguity.

Supporting quotations

28.1. We may modify this Agreement from time to time if we think it is necessary (e.g. for legal reasons or to reflect changes in the App, website). If we materially change the Agreement, we will make the update Agreement available online and make reasonable efforts to tell you about it (e.g. by sending you a notice). Any translation from the English version is provided for your convenience only. In the event of any difference in meaning or interpretation between the English language version of these Terms, and any translation, the English language version will prevail. The original English text shall be the sole legally binding version.
28.2. Once we change the Agreement, it will become legally binding on you thirty (30) days after we post it online. During that period, you are welcome to contact us at support@flo.health if you have specific questions about the changes. If you do not agree to those changes (regardless of whether you email us), then unfortunately we need to ask you to cease using Flo App, and access the website. We are sorry we have to say that, but we hope you will appreciate that for Flo to work properly we need to have everyone using it under the same rules instead of different people having different rules. That is why we encourage you to get in contact if you have queries or concerns.
28.3. If you don’t agree to the new terms, you should stop using our services. Your continued use of the services after the effective date of an updated version of the Agreement will indicate your acceptance of the Agreement as modified.
j. CHANGES: If the Company changes this Section 22 after the date you last accepted this Agreement (or accepted any subsequent changes to this Agreement), you may reject that change by sending us written notice to Flo Health UK Limited, 27 Old Gloucester Street, London, England, WC1N 3AX, postmarked within 30 days of the date on which the change is effective. Rejecting a change, however, does not revoke or alter your prior consent to any earlier agreement to arbitrate any Dispute between you and the Company (or your prior consent to any subsequent changes thereto), which will remain in effect and enforceable as to any Dispute between you and the Company.

Not stated here

  • Linked documents are not supplied here; their additional terms or procedures cannot be assessed from this source.
  • The “Section 22” reference in the arbitration-section change clause is inconsistent with its placement; no replacement number is assumed.

Legal Rights & Agreement Rules · Restriction or exception

The original English Terms control translations

Translations are provided for convenience. If meaning or interpretation differs, the English version prevails and is described as the only legally binding version.

Supporting quotations

28.1. We may modify this Agreement from time to time if we think it is necessary (e.g. for legal reasons or to reflect changes in the App, website). If we materially change the Agreement, we will make the update Agreement available online and make reasonable efforts to tell you about it (e.g. by sending you a notice). Any translation from the English version is provided for your convenience only. In the event of any difference in meaning or interpretation between the English language version of these Terms, and any translation, the English language version will prevail. The original English text shall be the sole legally binding version.

Legal Rights & Agreement Rules · Permission or license

Flo may assign the agreement within its stated group

The agreement benefits the parties and Flo’s successors. Flo reserves the right to assign rights and obligations to affiliates or any “Flo Entity.” The supplied clause does not define that latter label or give users a matching assignment right.

Supporting quotations

28.4. Successors and Assigns. This agreement ensures the benefit of the parties, including any of our successors in interest. We have the right to assign our rights and obligations under this agreement to any affiliates or to any Flo Entity.

Legal Rights & Agreement Rules · Procedure

Unenforceable terms are limited while the remainder survives

If a competent court, tribunal or arbitrator finds a provision or part unenforceable, the Terms say it should be enforced as far as permissible to effect the Agreement’s intent, with the rest continuing. They also say a printed Agreement is admissible in arbitral, judicial or administrative proceedings. This describes the contract’s rule, not a prediction of a court’s decision.

Supporting quotations

28.5. Severability. If for any reason an arbitrator, an arbitral or other tribunal, or a court of competent jurisdiction finds any provision of this Agreement, or any portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to affect the intent of this Agreement, and the remainder of this Agreement shall continue in full force and effect. A printed version of this Agreement shall be admissible in arbitral, judicial or administrative proceedings.

Legal Rights & Agreement Rules · Restriction or exception

Flo’s failure to enforce does not waive its rights

A Flo waiver is not a continuing waiver or a waiver of other terms. Flo’s failure to assert a right or provision does not itself waive it.

Supporting quotations

28.6. No waiver by the Company of any term or condition set forth in this Agreement shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under this Agreement shall not constitute a waiver of such right or provision.

Legal Rights & Agreement Rules · Restriction or exception

Some provisions survive termination

Terms that by their nature should survive continue after termination, expressly including dispute resolution and arbitration, ownership, warranty disclaimers and liability limits. This does not remove their stated exceptions or legal limits.

Supporting quotations

28.7. Upon termination of this Agreement, all provisions of this Agreement that by their nature, should survive termination, shall survive termination, including, without limitation, the provisions on dispute resolution and arbitration, all ownership provisions, warranty disclaimers, and limitations of liability.

Legal Rights & Agreement Rules · Procedure

Support contact differs from the formal arbitration notice address

For App or Terms questions, support or claims, the contact section gives support@flo.health and lists Flo’s registered office at Fourth Floor, International House, 1 St Katharine’s Way, London, E1W 1UN. Formal pre-arbitration notices instead go to Flo Health UK Limited, 27 Old Gloucester Street, London, England, WC1N 3AX, with the information and 30-day process specified in the dispute clause. A general support email is not stated to replace that formal procedure.

Supporting quotations

29.1. If you have any comments or questions on any part of the App or any part of these Terms of Use, require support, or have any claims, please contact us at support@flo.health.
The registered office of Flo Health UK Limited is Fourth Floor, International House, 1 St Katharine’s Way, London, England, England, E1W 1UN.
e. NOTICE OF DISPUTE/ INFORMAL SETTLEMENT EFFORTS: At least 30 days prior to initiating an arbitration, you and the Company each agree to notify the other party of the dispute in writing (the “Notice of Dispute”) and attempt in good faith to negotiate an informal resolution. You must send your Notice of Dispute to: Flo Health UK Limited, 27 Old Gloucester Street, London, England, WC1N 3AX. The Company will send any Notice of Dispute to the email address associated with your Account. A Notice of Dispute must include: the name of the person bringing the Dispute and that person’s preferred contact information, a brief description of the dispute, and the relief sought. If you and the Company are unable to resolve the dispute within the 30-day period, only then may either party commence arbitration by filing a written Demand for Arbitration (see www.adr.org) with the American Arbitration Association and providing a copy to the other party as specified in the AAA Rules.

Not stated here

  • Linked documents are not supplied here; their additional terms or procedures cannot be assessed from this source.

Legal Rights & Agreement Rules · User right or choice

California residents have an additional complaint contact

The Terms tell California residents they may complain to the California Department of Consumer Affairs, Division of Consumer Services, Complaint Assistance Unit, at 400 R Street, Sacramento, CA 95814, or (800) 952-5210. The cited Civil Code provision is not supplied here; these are the contact details in the stored Terms.

Supporting quotations

For residents of California, in accordance with California Civil Code § 1789.3, you may also report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.

Legal Rights & Agreement Rules · Restriction or exception

You are responsible for public communications and lawful use

Submitted content is governed by the separate Privacy Policy. You are responsible for your questions, responses, posting consequences and reliance on public communications; Flo and its licensors disclaim responsibility for those consequences. The Terms require lawful use and compliance with applicable regulatory codes. They direct threats or danger to local law enforcement and medical emergencies to a doctor or emergency services. These responsibility exclusions remain subject to the Agreement’s protection for liability that applicable law does not allow Flo to exclude.

Supporting quotations

7.1. Any content you submit through the App is governed by the Company’s Privacy Policy flo.health/privacy-policy. If you submit a question or response, you are solely responsible for your own communications, the consequences of posting those communications, and your reliance on any communications found in the public areas. The Company and its licensors are not responsible for the consequences of any communications in the public areas. In cases where you feel threatened or you believe someone else is in danger, you should contact your local law enforcement agency immediately. If you think you may have a medical emergency, call your doctor or emergency services immediately. As a condition of using the App, you agree not to use the App for any purpose that is prohibited by this Agreement. You are responsible for all of your activity in connection with the App and you shall abide by all local, state, national, and international laws and regulations and any applicable regulatory codes.
17.1. IN NO EVENT SHALL THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS, OR DATA PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA) WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), EQUITY OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR MISUSE OF THIS APP. IN NO EVENT WILL THE COMPANY’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE APP EXCEED THE AMOUNTS YOU HAVE PAID TO THE COMPANY FOR USE OF THE APP OR ONE HUNDRED DOLLARS ($100) IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO THE COMPANY, AS APPLICABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NONE OF THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS, OR CONTENT PROVIDERS, OR ANY THIRD PARTIES MENTIONED ON THE APP SHALL BE LIABLE FOR ANY PERSONAL INJURY, INCLUDING DEATH, CAUSED BY YOUR USE OR MISUSE OF THE APP. THE LAWS OF SOME STATES / COUNTRIES IMPOSE RESTRICTIONS ON LIMITING LIABILITY. NOTHING IN THIS AGREEMENT EXCLUDES OR LIMITS OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO. WHERE ANY PROVISION IS EXPRESSED TO EXCLUDE OR LIMIT LIABILITY TO A GREATER EXTENT THAN PERMITTED BY APPLICABLE LAW, THAT PROVISION SHALL BE DEEMED TO ONLY EXCLUDE OR LIMIT OUR LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Not stated here

  • Linked documents are not supplied here; their additional terms or procedures cannot be assessed from this source.

Legal Rights & Agreement Rules · Restriction or exception

Do not use predictions for birth control or conception

You must not use predicted fertile windows or ovulation estimates for birth control or to facilitate conception, or use App or website data, content or features to diagnose, treat or mitigate health conditions.

Supporting quotations

7.2.13. use the predicted fertile windows or ovulation estimates as a form of birth control or to facilitate conception; or
7.2.14. use data, content, or features from the App and the website to diagnose, treat, or mitigate any health conditions.

Legal Rights & Agreement Rules · Restriction or exception

Export and sanctions compliance is required

The supporting software may be subject to export and re-export controls, including EAR, OFAC sanctions and ITAR. You represent that you are not in an embargoed country or region and are not a denied party under the listed regulations. You must comply with export rules for the App, technical data and related derived products, including indirect export or re-export and prohibited uses. The regulations themselves are not supplied here.

Supporting quotations

8.1. The software that supports the App may be subject to export and re-export control laws and regulations, including the Export Administration Regulations (“EAR”) maintained by the U.S. Department of Commerce, trade and economic sanctions maintained by the Treasury Department’s Office of Foreign Assets Control (“OFAC”), and the International Traffic in Arms Regulations (“ITAR”) maintained by the Department of State.
8.2. You represent and warrant that you are (1) not located in any country or region that is subject to government embargo, and (2) are not a denied party as specified in the regulations listed above.
8.3. You agree to comply with all export laws and regulations to ensure that neither the App nor any technical data related thereto nor any direct product or products derived from or based on such technology received from Flo under these Terms of Use thereof is exported or re-exported directly or indirectly in violation of, or used for any purposes prohibited by, such laws and regulations.

Legal Rights & Agreement Rules · Restriction or exception

User Content can trigger an indemnity obligation

You agree to indemnify Flo, its affiliates, directors, officers and employees for claims and expenses, including attorneys’ fees, arising from your User Content and/or failure to comply with the Agreement.

Supporting quotations

By providing your User Content to the App, you (a) grant the Company a non-exclusive, transferable, sublicensable, worldwide, royalty-free licence to use, copy, exploit, modify, publicly display, publicly perform, create derivative works from, incorporate it into other works, change, reformat, and distribute your User Content in connection with providing and operating the App and related services and/or for the Company’s promotional purposes (for example, by displaying on our website, within the App, in social media, on any website or platform in the internet as we may deem appropriate), subject to the Privacy Policy; and (b) you agree to indemnify the Company and its affiliates, directors, officers, and employees and hold them harmless from any and all claims and expenses, including attorneys’ fees, arising from the User Content and/or your failure to comply with the terms described in this Agreement.

Legal Rights & Agreement Rules · Restriction or exception

Health results and prediction accuracy are not guaranteed

Flo aims to make health information useful and accessible but does not guarantee improvements or outcomes. It places use of App information, predictions and suggestions at your risk, disclaims accuracy warranties and says the App does not serve the same purpose as a medical or scientific device or healthcare provider. The warranty and liability clauses preserve protections and liabilities required by applicable law.

Supporting quotations

11.1. Our goal is to help make certain health-related information more readily available and useful to you. However, the App cannot and does not guarantee health-related improvements or outcomes.
11.2. Your use of the App and any information, predictions, or suggestions provided in the App are at your sole risk. We make no representation or warranty of any kind as to the accuracy of data, information, estimates, and predictions that we may provide to you through the App and you agree and understand that the App is not intended to match or serve the same purpose as a medical or scientific device or healthcare provider.
16.2. THE APP IS PROVIDED “AS IS”, “AS AVAILABLE” AND IS PROVIDED WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, SAVE TO THE EXTENT REQUIRED BY LAW. NEITHER THE COMPANY, NOR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS OR CONTENT PROVIDERS WARRANTS, AND EACH OF THEM HEREBY EXPRESSLY DISCLAIMS, THAT: (A) THE APP WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE APP IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) THE RESULTS OF USING THE APP WILL MEET YOUR REQUIREMENTS. OR (E) THE ACCURACY, RELIABILITY, OR COMPLETENESS OF THE CONTENT, TEXT, IMAGES, SOFTWARE, GRAPHICS, OR COMMUNICATIONS PROVIDED BY THIRD PARTIES ON OR THROUGH THE APP, INCLUDING IN SECRET CHATS. YOUR USE OF THE APP IS SOLELY AT YOUR OWN RISK. SOME STATES, COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
17.1. IN NO EVENT SHALL THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS, OR DATA PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA) WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), EQUITY OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR MISUSE OF THIS APP. IN NO EVENT WILL THE COMPANY’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE APP EXCEED THE AMOUNTS YOU HAVE PAID TO THE COMPANY FOR USE OF THE APP OR ONE HUNDRED DOLLARS ($100) IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO THE COMPANY, AS APPLICABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NONE OF THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS, OR CONTENT PROVIDERS, OR ANY THIRD PARTIES MENTIONED ON THE APP SHALL BE LIABLE FOR ANY PERSONAL INJURY, INCLUDING DEATH, CAUSED BY YOUR USE OR MISUSE OF THE APP. THE LAWS OF SOME STATES / COUNTRIES IMPOSE RESTRICTIONS ON LIMITING LIABILITY. NOTHING IN THIS AGREEMENT EXCLUDES OR LIMITS OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO. WHERE ANY PROVISION IS EXPRESSED TO EXCLUDE OR LIMIT LIABILITY TO A GREATER EXTENT THAN PERMITTED BY APPLICABLE LAW, THAT PROVISION SHALL BE DEEMED TO ONLY EXCLUDE OR LIMIT OUR LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Legal Rights & Agreement Rules · Context

Flo describes App information as general education

Flo says App information is for general education, does not promote sexual activity among minors and does not direct communications at a particular person.

Supporting quotations

12.1. THE INFORMATION WITHIN THE APP DOES NOT INCITE, INDUCE OR OTHERWISE PROMOTE ANY SEXUAL BEHAVIOR OR ACTIVITY AMONG MINORS AND DOES NOT DIRECT THE CONTENT OF COMMUNICATION TO ANY PARTICULAR PERSON. ALL INFORMATION PROVIDED WITHIN THE APP IS FOR GENERAL EDUCATIONAL PURPOSES ONLY.

Legal Rights & Agreement Rules · Company commitment

Flo describes safeguards for material shown to minors

Flo says it carefully examines materials made available to ages 13–17 to avoid inappropriate or harmful content, neither intends nor knowingly publishes sexually explicit or legally harmful content for minors, and makes reasonable efforts toward factual, scientifically accurate material. These statements do not change the higher minimum access age for EEA and UK residents. Flo recognizes differing national and individual standards, and separately disclaims liability for errors or conflicts with community morals; warranty exclusions remain subject to law. These are stated review efforts, not a guarantee of error-free or universally acceptable content. The access clause expressly sets the EEA and UK minimum at 16.

Supporting quotations

12.2. We carefully examine the materials that we make available via the App to people between 13 and 17 in order to avoid any inappropriate or harmful content. We fully understand that moral and ethical rules might differ from country to country in defining what information related to sexuality is accessible to minors.
12.3. We neither intend nor knowingly publish sexually explicit content, or content that otherwise might qualify as harmful to minors or juveniles under applicable law. We make reasonable efforts to ensure that all materials provided by us on the App are based on facts only and are scientifically accurate.
Please be aware that individual ethical views on what is offensive or harmful to minors may vary from the requirements set for content that may be made available to minors under applicable law.
5.2. WE DISCLAIM LIABILITY FOR ANY ERRORS OR OMISSIONS, OR FOR UNINTENDED TECHNICAL INACCURACIES, OR TYPOGRAPHICAL ERRORS IN THE PROVIDED MATERIALS, AS WELL AS ANY VIOLATION OF ANY ETHICAL OR MORAL STANDARDS APPLICABLE IN YOUR COMMUNITY TO SEXUAL EDUCATION AND RELATED MATERIALS.​
16.2. THE APP IS PROVIDED “AS IS”, “AS AVAILABLE” AND IS PROVIDED WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, SAVE TO THE EXTENT REQUIRED BY LAW. NEITHER THE COMPANY, NOR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, REPRESENTATIVES, SUPPLIERS, PARTNERS, ADVERTISERS OR CONTENT PROVIDERS WARRANTS, AND EACH OF THEM HEREBY EXPRESSLY DISCLAIMS, THAT: (A) THE APP WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE APP IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) THE RESULTS OF USING THE APP WILL MEET YOUR REQUIREMENTS. OR (E) THE ACCURACY, RELIABILITY, OR COMPLETENESS OF THE CONTENT, TEXT, IMAGES, SOFTWARE, GRAPHICS, OR COMMUNICATIONS PROVIDED BY THIRD PARTIES ON OR THROUGH THE APP, INCLUDING IN SECRET CHATS. YOUR USE OF THE APP IS SOLELY AT YOUR OWN RISK. SOME STATES, COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
4.1. You must be at least 13 to use the App and access Flo’s content (16 for European Economic Area and United Kingdom residents).

Legal Rights & Agreement Rules · Restriction or exception

Secret Chats is not medical advice and user content carries risks

Secret Chats posts must not be treated as advice, prescriptions or treatment suggestions. Flo warns that user recommendations may be inaccurate or harmful and directs health concerns to licensed professionals. To the maximum extent law permits, it disclaims liability for consequences of user information, links, materials, conduct and legal violations. The cited legislation is not supplied here.

Supporting quotations

14.4. Any information posted in Secret Chats shall not be considered as advice, drug prescription, or treatment suggestion. If in doubt about your health, consult a licensed healthcare professional. Please bear in mind that our users are not healthcare professionals and their recommendations may not only be inaccurate, but also harmful to your health and well-being.
14.5. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW (INCLUDING, BUT NOT LIMITED TO, THE COMMUNICATIONS DECENCY ACT OF 1996, DIRECTIVE ON ELECTRONIC COMMERCE 2000/31/EC), THE COMPANY DISCLAIMS LIABILITY FOR ANY DIRECT OR INDIRECT CONSEQUENCES ARISING FROM THE INFORMATION, LINKS, AND MATERIALS POSTED BY USERS, ANY ACTIONS OR INACTIONS OF USERS, VIOLATIONS OF ANY APPLICABLE LAWS AND REGULATIONS.

Legal Rights & Agreement Rules · Restriction or exception

Terms violations can require defense and indemnification

You agree to defend, indemnify and hold Flo and its listed personnel, affiliates, licensors, suppliers, partners, advertisers and content providers harmless against claims, actions, demands, liabilities and settlements arising or alleged to arise from your violation of the Agreement, including reasonable legal and accounting fees.

Supporting quotations

24.1. You agree to defend, indemnify, and hold the Company, its officers, directors, employees, agents, affiliates, representatives, licensors, suppliers, partners, advertisers and content providers, harmless from and against any claims, actions, demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, arising out of or resulting from, or alleged to result from, your violation of this Agreement.