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Legal Rights & Agreement Rules · Context
These rules govern Flo Secret Chats, a community for discussing female health and receiving support from other members worldwide. The page states an effective date of February 15, 2025.
Effective as of February 15, 2025
Welcome to Flo Secret Chats, where you can chat about all things female health and get support from millions of other Flo members worldwide.
Content & IP Rights · Restriction or exception
Flo asks members to keep the community welcoming and respectful, including when sensitive topics bring out different opinions.
Let’s keep our community kind and positive, together. This is a welcoming space for everyone, where many sensitive topics can be shared. We understand there are different approaches to these topics and that people may have different opinions. But don’t forget — there is always a real person on the other side of the screen who may need your support. Let’s respect each other.
Content & IP Rights · Company practice
Discussions should stay on topic, positive and respectful. Flo may delete the whole discussion if this is not followed, even when the original comment is acceptable. If you believe removal did not reflect a violation of the Terms of Use or these rules, appeal through support@flo.health or the app’s Help menu; other appeal channels are not considered.
Discussions and disagreements can happen — and if they do, please remember to keep things on topic, positive, and respectful. We encourage lively, emotional conversations and sharing of personal experiences without judgment or hate. If this isn’t followed, we may delete the whole discussion, even if the original comment is acceptable and respectful.
If you believe you haven’t violated our Terms of Use and/or Secret Chats rules, please contact us at support@flo.health or via the “Help” menu in the app. Appeals sent via any other means will not be considered.
Content & IP Rights · Restriction or exception
Choose an accurate category for a new post and keep replies relevant to the question. The moderation team may remove a post it considers off topic. If you believe a removal did not reflect a violation of the Terms of Use or these rules, use support@flo.health or the app’s Help menu to appeal; other channels are not considered.
Whether you want to ask for advice, share an experience, or even just vent, please keep it relevant; for example, by choosing the most accurate category for a new post or replying to a question with a related answer. This way, other members can find your comment, helping you receive relevant and/or helpful replies. If you don’t do this, your post may be considered off topic and removed by the moderation team.
If you believe you haven’t violated our Terms of Use and/or Secret Chats rules, please contact us at support@flo.health or via the “Help” menu in the app. Appeals sent via any other means will not be considered.
Content & IP Rights · Restriction or exception
Secret Chats is not a place to debate politics, religion or other polarizing social issues. Flo says it aims to respect freedom of speech while maintaining an inclusive space, and will remove political, religious or polarizing comments.
No political or religious discussion
Secret Chats is not for discussion or debate around politics, religion, or other polarizing social issues. We aim to respect everyone’s freedom of speech, while ensuring that everyone feels welcome here.
Political, religious, and/or polarizing comments will be removed to maintain an inclusive space for everyone.
Content & IP Rights · Restriction or exception
Flo does not tolerate racism, sexism, homophobia, transphobia or other hate speech. It will delete content promoting or approving violence based on race or ethnicity, religion, disability, age, nationality, sexual orientation, gender identity, political views, health status or appearance. Comments revealing personal information, inciting harassment, making threats or personal attacks, or involving abusive or predatory behavior will also be removed.
No hate
We don’t tolerate racism, sexism, homophobia, transphobia, or other hate speech here at Flo.
Hate has no place in our community. Members are here to get and give support, share personal experiences, and ask for advice, not to be judged or criticized.
Anything that promotes or approves violence against individuals or groups based on race or ethnicity, religious beliefs, disability, age, nationality, sexual orientation, gender identity, political views, health status, or appearance will be deleted. Comments revealing someone’s personal information, inciting harassment, threats, personal attacks, or featuring abusive or predatory behavior will also be removed.
Content & IP Rights · Restriction or exception
Flo may delete comments with excessive swearing or obscenity. Secret Chats must not be used for sexting.
No overuse of profanities (curse words) or vulgar language
We may delete comments with an excessive amount of swearing or obscenity. Secret Chats should also not be used for “sexting.”
Content & IP Rights · Restriction or exception
Post and reply only on relevant topics, and choose the most relevant category for a new post. Search can help find existing conversations. Off-topic posts may be removed. Avoid posting the same thing across discussions at once; moderators may delete it if considered spam.
Keep things on topic
Please only post or reply to relevant topics. Why not use our search bar? That could help you find previous, relevant conversations.
Or start your own post! Just be sure to choose the most relevant category for it.
Try to avoid posting the same thing in different discussions at once. Our moderation team may delete it if it’s considered to be spamming.
Whether you want to ask for advice, share an experience, or even just vent, please keep it relevant; for example, by choosing the most accurate category for a new post or replying to a question with a related answer. This way, other members can find your comment, helping you receive relevant and/or helpful replies. If you don’t do this, your post may be considered off topic and removed by the moderation team.
Content & IP Rights · Restriction or exception
Flo will delete commercial or spam-like content. Examples include self-promotion through social accounts, websites, email or phone details; repeated content or links; selling or distributing products; petitions of any kind; and requests for funds for any reason. Flo may also delete comments with excessive spacing.
This is a promotion-free space
We’ll delete anything that is commercial or spam-like, including but not limited to self-promotion with links to other social media accounts, websites, emails, or phone numbers; repetitive posting of the same content or links; selling or distributing any products; promoting petitions of any kind; or soliciting funds for any reason. We may also delete comments that use excessive spacing.
Sharing & Disclosure · Restriction or exception
Secret Chats values anonymity. Do not share your full name, phone number, email or social media usernames. Images should exclude faces, birthmarks, tattoos and other identifiers, including location, names or ID numbers. Flo says it will remove images or information that could reveal anyone’s identity.
No personal information
Anonymity is one of the essential values that allows Secret Chats to be a judgment-free space. Please don’t share your personal information, such as full name, phone number, email address, or social media usernames.
Please also be careful when posting images. Make sure you don’t include faces, birthmarks, tattoos, or other unique identifiers (such as location, first name, last name, or ID numbers).
We’ll remove images or personal information that could expose anyone’s identity.
Content & IP Rights · Restriction or exception
Flo says it must respect local and international laws and remove comments advocating or promoting illegal activities. Its non-exhaustive examples include drugs, underage drinking, criminal activity, animal abuse and terrorism.
No promotion of illegal activities
So that people of all backgrounds feel comfortable here, we must respect local and international laws and remove comments that advocate or promote illegal activities, including but not limited to drugs, underage drinking, criminal activity, animal abuse, and terrorism.
Account & Service Control · Restriction or exception
You must be at least 13 to use the Flo app and contribute to Secret Chats, or at least 16 if you reside in the EU or UK. If Flo discovers you are below the applicable minimum, it says it will ban you from Flo and delete your account.
We protect children's safety
You must be at least 13 years old (16 for EU/UK residents) to use the Flo app and contribute to our community. If we find out that you’re younger than 13,* we will ban you from Flo and delete your account (*or under 16, for EU/UK residents).
Account & Service Control · Restriction or exception
Flo provides different Secret Chats content to teenagers and adults. If it finds that you intentionally selected an incorrect age, your ability to participate in Secret Chats will be restricted.
Don’t lie about your age
Your age defines your Secret Chats experience. For your safety, we offer different content for teenagers and adults. If we find out that you selected the wrong age on purpose, your ability to participate in Secret Chats will be restricted.
Content & IP Rights · Restriction or exception
Secret Chats does not replace professional medical advice, and Flo does not verify comments for medical accuracy, safety or effectiveness. Moderators will delete comments requesting or sharing medical advice, including specific treatments or medication dosages. Personal experiences are encouraged, but health concerns or questions should go to a qualified medical professional.
Always seek professional medical advice
Secret Chats is not a substitute for medical advice. We don’t verify comments for medical accuracy, safety, or effectiveness.
Our moderation team will delete comments asking for or sharing medical advice, including comments about specific treatments and medication dosages.
We encourage the sharing of your personal experiences, but please remember that everyone is unique. Always seek the opinion of a qualified medical professional if you have any concerns or questions regarding your health.
Content & IP Rights · Procedure
Rather than engage with offensive or illegal content, use Report to send the post or comment to moderators, who decide whether it violates the rules and what action to take. You may also report abusive or inappropriate content by emailing support@flo.health or using the app’s Help menu; include screenshots of the content to investigate. Do not use Report merely to express disagreement or disapproval.
You can help us keep the community an enjoyable space by reporting abusive comments or other inappropriate behavior. If you notice something offensive or illegal, please don’t engage. Instead, use the “Report” button to submit a comment or post for review by our moderation team, who will determine whether there’s a violation of our rules and take appropriate action.
You may also report abusive or inappropriate comments/posts by emailing support@flo.health or contacting us via the “Help” menu in the app. Please include screenshots of the comments/posts you want us to investigate.
Naturally, you might not like or agree with everything you see in the Secret Chats. Please do not use the “Report” button just to express your disapproval.
Legal Rights & Agreement Rules · Procedure
Official representatives of an EU Member State, Commission or Board may submit illegal-content reports to regulatory@flo.health. This address is solely for those official EU government representatives and is not a valid reporting route for anyone else.
Reporting illegal content from the EU
If you are an official representative of an EU Member State, Commission, or Board, you can submit a report of illegal content for review to regulatory@flo.health. This is our single point of contact system for official complaints from authorities in the European Union. This email is intended solely for official EU government representatives and is not a valid way to submit a report for anyone else.
Legal Rights & Agreement Rules · Procedure
In its EU illegal-content reporting section, Flo directs all other users to open the linked Notice and Action portal in a new window and fill out a form to report content they believe illegal. Flo says it will do its best to understand context and take appropriate action based on its policies and investigation; a report does not promise removal.
For all other users, please report content you believe to be illegal by right-clicking on this link to open in it a new window and fill out a form.
We take user reports seriously and will do our best to understand context and take appropriate actions based on our policies and the results of our investigation.
Account & Service Control · Company practice
Flo may delete guideline-violating comments without prior notice and take enforcement action depending on the violation, including warnings, short-term suspension or permanent suspension for more serious offenses. Moderators consider intent, context, potential community harm and legal obligations, and do not remove comments solely because they were reported. A suspension or comment removal may be appealed through support@flo.health or the app’s Help menu.
We reserve the right to delete inappropriate comments without prior notification if in violation of our guidelines. We also reserve the right to issue account suspensions and other enforcement actions. Depending on the nature of the violation, this may include comment removal, warnings, a short-term suspension, or permanent suspension for more severe offenses.
We consider several factors when reviewing reports for violations, including intent and context, potential harm to the community, and legal obligations. We don’t remove comments based on reports alone; our moderation team will assess each situation according to our rules.
If you believe you haven’t violated our Terms of Use and/or Secret Chats rules, please contact us at support@flo.health or via the “Help” menu in the app. Appeals sent via any other means will not be considered.
Account & Service Control · Company practice
When deleting a comment, Flo may issue a warning tied to a particular rule violation. Repeated violations of the same nature may result in suspension. A warning is not promised before every enforcement action.
A warning is a notification for specific violations or issues. When we delete a comment, we may send a warning associated with a particular rule violation. Repeated violations of the same nature may result in a suspension.
We reserve the right to delete inappropriate comments without prior notification if in violation of our guidelines. We also reserve the right to issue account suspensions and other enforcement actions. Depending on the nature of the violation, this may include comment removal, warnings, a short-term suspension, or permanent suspension for more severe offenses.
Account & Service Control · Company practice
During a short-term Secret Chats suspension, you cannot comment for seven days, but can still use the app and read conversations. You can comment again after it ends. Flo records past violations, and multiple short-term suspensions may lead to permanent suspension.
A short-term suspension means the inability to comment in Secret Chats for seven days. You may still use the app and read Secret Chats conversations while suspended. After the suspension is complete, you can comment in Secret Chats again.
We record past violations, and multiple short-term suspensions may lead to a permanent suspension.
Account & Service Control · Company practice
Flo says it will immediately and indefinitely suspend accounts for the most serious or repeated violations. A permanent Secret Chats suspension still permits app use and reading, but commenting is not restored unless the ban was misapplied; the appeal process can challenge it. This differs from being below the minimum age: Flo says users under 13, or under 16 for EU/UK residents, are banned from Flo and their accounts deleted.
We will instantly and indefinitely suspend your account for the most serious and/or repeated violations. With a permanent suspension, you may still use the app and read Secret Chats conversations, though your ability to comment will never be restored unless the permanent ban was misapplied. Please see the appeal process below.
You must be at least 13 years old (16 for EU/UK residents) to use the Flo app and contribute to our community. If we find out that you’re younger than 13,* we will ban you from Flo and delete your account (*or under 16, for EU/UK residents).
Account & Service Control · Procedure
If you believe you did not violate the Terms of Use or Secret Chats rules, contact support@flo.health or use the app’s Help menu to appeal a suspension or comment removal. Appeals sent through other channels are not considered. For a suspension appeal, explain why you believe the suspension was incorrect. Only the account owner can appeal an account suspension, and overturning it is not guaranteed.
Appealing a suspension or comment removal
If you believe you haven’t violated our Terms of Use and/or Secret Chats rules, please contact us at support@flo.health or via the “Help” menu in the app. Appeals sent via any other means will not be considered.
In your appeal, please include the reason you believe you were incorrectly suspended.
Appeals are reviewed in the order they are received, and we don’t guarantee suspensions will be overturned. Only the owner of the account in question may appeal an account suspension. Abusing or spamming the appeal process may lead to additional enforcement actions.
Account & Service Control · Procedure
After an appeal, Flo sends an automatic acknowledgment to the email registered with the account. It reviews appeals in arrival order and emails the appeal and account status after review, completing the process. Reversal is not guaranteed, and abusing or spamming the process may trigger further enforcement.
After submitting your appeal, you’ll receive an auto-response to the email registered with your Flo account, acknowledging that we’ve received your request.
Once your appeal has been reviewed, we’ll reply by email to notify you of your appeal and account(s) status. This completes the appeal process.
Appeals are reviewed in the order they are received, and we don’t guarantee suspensions will be overturned. Only the owner of the account in question may appeal an account suspension. Abusing or spamming the appeal process may lead to additional enforcement actions.
Retention & Deletion · Company commitment
Flo states that Secret Chats messages are stored securely and processed in line with its linked Privacy Policy. This page does not supply that policy’s detailed processing terms.
Data processing: Messages are stored securely and processed in line with our Privacy Policy.
Use & Processing · Company practice
Flo says it moderates Secret Chats to detect and prevent defamatory content and maintain a welcoming environment.
Moderation: To maintain a welcoming environment, we moderate to detect and prevent defamatory content.
Retention & Deletion · User right or choice
Use My comments or My posts to delete your Secret Chats contributions at any time.
Control: You can delete your comments or posts at any time by tapping ‘My comments’ or ‘My posts’.
Retention & Deletion · Company commitment
Flo says that if you delete your account, all your Secret Chats comments and posts will also be deleted.
Account deletion: If you delete your Flo account, all your comments and posts in Secret Chats will also be deleted.
Use & Processing · Company practice
Flo personalizes the Secret Chats feed using groups you have liked and what other users liked. Relevant and popular content is displayed based on your interactions and community opinion.
Content personalization: the Flo Secret Chats feed is personalized based on groups you’ve liked and what other Flo users liked, so relevant and popular content is displayed based on your interactions and community opinion.
Use & Processing · User right or choice
You can hide other users’ posts and comments that you prefer not to see, and manage your interests to see more conversations on topics you like.
User preferences: You can hide others’ comments and posts if you’d prefer not to see them, and you can manage your interests to see more conversations on the topics you like most.
Use & Processing · User right or choice
Flo says you may have personal-data rights, including access, deletion or correction. It directs you to its Privacy Policy or support for information or to submit a request; it does not state here that every right applies to every user.
Your rights: You may have rights over your personal data, including access, deletion, or correction. To learn more or submit a request, please visit our Privacy Policy or contact support.
Legal Rights & Agreement Rules · Procedure
For questions or suggestions about participating in Secret Chats, contact support@flo.health or use the app’s Help menu.
If you have suggestions or questions about any aspect of participation in Flo Secret Chats, please contact our support team at support@flo.health or via the “Help” menu in the app.
Legal Rights & Agreement Rules · Restriction or exception
This page says that creating an account, accessing the app or using it means accepting and agreeing to be bound by Flo’s Terms of Use. It also links to the Privacy Policy and Crisis Support Center as further resources.
You may also be interested in reading our Terms of Use and Privacy Policy or visiting our Crisis Support Center. By creating an account and/or accessing or using the app, you accept and agree to be bound by the Terms of Use.
Legal Rights & Agreement Rules · Context
Flo says it provides a Secret Chats operations transparency report for transparency and compliance with Articles 3, 15 and 16 of the European Digital Services Act. The linked report is labeled February 2026. This is Flo’s statement of its reporting purpose, not an independent finding of legal compliance.
European Digital Services Act (DSA)
Due to our commitment to transparency and in compliance with Articles 3, 15, and 16 of the DSA, we are providing a DSA Transparency Report on Secret Chats. This report provides information on Secret Chats operations.
DSA Transparency Report | Secret Chats | February 2026