HBO Max US Terms of Use

Legal Rights & Agreement Rules · Context

For U.S. users the agreement is with WarnerMedia Direct, LLC and its affiliates

These Terms of Use, together with the extra conditions of your Subscription, are a legally binding agreement between you and the entity that provides you access to the Platform. If you are in the U.S. Service Area, that entity is WarnerMedia Direct, LLC. The terms "HBO Max," "us," "we" and "our" are defined to include that entity's subsidiaries and affiliates, so obligations and rights described as belonging to "HBO Max" can extend to those related companies. Users in other regions (LATAM, EMEA, APAC) contract with different entities named in the same section.

Supporting quotations

These Terms, together with the additional conditions of your Subscription (as defined in Section 2.2), govern your use of the Platform (as defined in this Section) and constitute a legally binding agreement between you and the entity providing you with access to the Platform, as identified below, and which includes any such entity’s respective subsidiaries or affiliates (individually and collectively referred to herein as “HBO Max,” “us,” “we” or “our”)

If you are in the U.S. Service Area (as defined in Section 5.9) the entity is WarnerMedia Direct, LLC.

If you are in the LATAM Service Area (as defined in Section 5.9) the entity is WarnerMedia Direct Latin America, LLC.

If you are in the EMEA Service Area (as defined in Section 5.9) the entities are HBO Nordic AB, HBO Europe s.r.o., Discovery Communications Benelux B.V., or BluTV İleti̇şi̇M Ve Di̇ji̇tAl Yayin Hi̇zmetleri̇ A.Ş., as applicable.

If you are in the APAC Service Area (as defined in Section 5.9) the entities are WarnerMedia Direct Asia Pacific, LLC or WarnerMedia Direct Australia Pty. Ltd, as applicable.

Qualifications & exceptions

• Entity depends on the Service Area you are in; this analysis concerns the U.S. Service Area.
• "HBO Max" is defined to include the entity's subsidiaries and affiliates, individually and collectively.

Legal Rights & Agreement Rules · Context

The Terms flag waivers, liability limits, indemnity and individual arbitration up front

A capitalised notice at the top says the Terms affect your legal rights and obligations, including waivers of rights, a limitation of liability and your indemnity to the company. It also says that, to the extent permitted by applicable law, the Terms require individual arbitration instead of courts or jury trials and limit the remedies available in a dispute. This notice is a signpost; the operative rules are in later sections (see the dispute resolution, class action waiver, liability and indemnity cards).

Supporting quotations

FIRST, AN IMPORTANT MESSAGE: PLEASE READ THESE TERMS OF USE (“TERMS,” “TERMS OF USE” OR “AGREEMENT”) CAREFULLY, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS, INCLUDING, BUT NOT LIMITED TO, WAIVERS OF RIGHTS, LIMITATION OF LIABILITY AND YOUR INDEMNITY TO US. ALSO NOTE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN COURTS OR JURY TRIALS, AND LIMIT THE REMEDIES AVAILABLE IN THE EVENT OF A DISPUTE.

Qualifications & exceptions

• Arbitration requirement applies only "to the extent permitted by applicable law".

Legal Rights & Agreement Rules · Restriction or exception

If a court strikes one provision, the rest of the Terms stay in force

If a court decides any provision of the Terms is unlawful, void or unenforceable, that provision is treated as separable and the remaining provisions stay valid and enforceable.

Supporting quotations

If any provision of these Terms is determined by a court to be unlawful, void or for any reason unenforceable, that provision is deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

Qualifications & exceptions

• Separate severability language also appears in the arbitration agreement (Section 5.4(j)).

Account & Service Control · Restriction or exception

"You" covers everyone who uses the Platform, and using it binds the Account Holder and Authorized Users

In these Terms, "you" means every person who visits, accesses or uses the Platform, including the Account Holder (the person whose name is on the HBO Max Account) and anyone using the Platform through that account, including Authorized Users. Accessing or using the Platform confirms that you have read, understood and agreed to the Agreement, both for yourself and on behalf of any Authorized Users.

Supporting quotations

References to “you” and “your” in these Terms includes each person who visits, accesses or otherwise uses the Platform, including without limitation the person whose name is associated with an HBO Max Account (as defined in Section 2.2) (the “Account Holder”) and any person who accesses or otherwise uses the Platform through that HBO Max Account or otherwise, including without limitation any Authorized User (as defined in Section 2.2).

Your access or use of the Platform confirms that you have read, understood and agreed to this Agreement on behalf of yourself and on behalf of any Authorized Users.

Qualifications & exceptions

• Covers visitors as well as account holders, so the Terms reach people who only browse the websites.

Legal Rights & Agreement Rules · Context

"Platform" and "Content" are defined broadly, covering the app, websites, software and programming

"Content" means the programming, promotional materials and other content available through the Platform, including content bought through One-Time Purchases. "Platform" means that Content together with all other elements of the HBO Max premium streaming service: features, functionality, user interface, software, associated mobile applications, user communications, websites such as HBOMax.com and other technology platforms. The Platform gives you access to Content streamed over the internet to compatible devices. Because later rules (licence limits, restrictions, liability, disclaimers) are written in terms of the "Platform" and "Content," they reach the whole service, not just video streams.

Supporting quotations

The programming, promotional materials and other content, including content available via One-Time Purchases (as defined in Section 2.2), available through the Platform are collectively referred to in these Terms as “Content.” This Content, along with all other elements of the HBO Max premium content streaming service (“HBO Max”), including its features, functionality, user interface, software, associated mobile applications, user communications, websites (such as [https://HBOMax.com](https://HBOMax.com)) and other technology platforms, are collectively referred to in these Terms as the “Platform.”

The Platform provides you with access to the Content streamed over the internet to compatible devices.

Qualifications & exceptions

• The definition of "Platform" includes user communications and associated mobile applications.

Linking & Identification · Context

Personal-information handling is described in separate Privacy and Children's Privacy Policies, not in these Terms

These Terms point to the HBO Max Privacy Policy for how the company treats your personal information and how it communicates with you, and to a separate Children's Privacy Policy for personal information collected through a Kid's Profile. The text of those policies was not part of this document, so what they say about collection, use or sharing is not analysed here.

Supporting quotations

which describes how we treat your personal information and how we communicate with you, is available at

describes how we handle any personal information collected via a Kid’s Profile (as defined in Section 2.2).

Not stated here

• Contents of the Privacy Policy and the Children's Privacy Policy are not supplied with this agreement and are not analysed here.

Account & Service Control · Restriction or exception

To subscribe in the U.S. you must be 18 or older and live in the U.S. Service Area; minors may only be Authorized Users

To subscribe to the Platform in the U.S. Service Area you must meet two Eligibility Criteria: you must reside in one of the fifty states, the District of Columbia or certain U.S. territories listed in Section 5.9, and you must be at least 18 years old. If you are under 18 you may use the Platform only as an Authorized User on a parent or legal guardian's HBO Max Account.

Supporting quotations

To subscribe to the Platform in the U.S. Service Area, you must meet the following criteria (the “Eligibility Criteria”) : (a) reside within one of the fifty (50) states of the United States of America (“U.S.”), the District of Columbia or certain U.S. territories as set forth in Section 5.9; and (b) be at least eighteen (18) years old.

If you are younger than eighteen (18) years old, you may use the Platform only as an Authorized User of a parent or legal guardian’s HBO Max Account (as defined in Section 2.2).

Qualifications & exceptions

• The qualifying U.S. territories are named in Section 5.9: American Samoa, Guam, Puerto Rico, the Northern Mariana Islands and the U.S. Virgin Islands.
• No longer meeting the Eligibility Criteria is a stated ground for suspension or termination under Section 3.6.

Account & Service Control · Context

You need an HBO Max account and a Subscription with a valid payment method, bought from us or a Third Party Provider

To access Content you must have an HBO Max Account and an active Subscription with a valid Payment Method. The Subscription can be bought directly from the company or through an authorised third party such as an app store or an internet, mobile or TV provider (a "Third Party Provider"). "Subscription Provider" means the company and each Third Party Provider, individually and collectively, so many later rules about billing, price changes, suspension and cancellation apply to whichever provider you bought through.

Supporting quotations

To access Content on HBO Max, you must have an HBO Max account (“HBO Max Account”), and you must have an active subscription plan (“Subscription”) with a valid payment method (“Payment Method”) either (a) directly through us or (b) through a third party (e.g., an app store or your internet, mobile or TV provider) that has been authorized to provide Subscriptions to the Platform (each, a “Third Party Provider”).

As used in this Agreement, the term “Subscription Provider” refers to us and each Third Party Provider, individually and collectively.

Qualifications & exceptions

• Examples of Third Party Providers given in the text: an app store, or your internet, mobile or TV provider.

Account & Service Control · Procedure

Account setup differs by how you buy; your Subscription is re-validated at every sign-in

If you buy directly from the company, your account is created at the same time as your first purchase. If you buy through a Third Party Provider you may need extra steps, including leaving that provider's platform to confirm your information with the company. Your Subscription is automatically validated each time you sign in, and if you start a new Subscription with a different Subscription Provider you must connect it to your HBO Max Account. The country or territory where you subscribe is your "Home Country," a term used later to limit where some features work.

Supporting quotations

If you purchase your Subscription directly through us, you will create your HBO Max Account at the same time you make your initial purchase. If you purchase your Subscription through a Third Party Provider, you may need to take additional steps to set up your HBO Max Account, including leaving your Third Party Provider’s platform to confirm your information with us.

Your Subscription will be automatically validated each time you sign in to the Platform. However, you will have to connect your Subscription to your HBO Max Account if you enter into a new Subscription with a different Subscription Provider.

The particular country or territory where you subscribe to HBO Max is known as your “Home Country.”

Charges & Financial Obligations · Permission or license

Direct subscriptions renew automatically at the then-current rate, and you authorise recurring charges until you cancel

A Subscription bought directly from the company renews automatically when the original term ends, at the then-current rate, unless you cancel before the renewal. By giving a Payment Method you authorise the company or its Payment Service to charge the applicable rate plus applicable taxes and service fees (together, the "Subscription Fee") on a recurring basis until you cancel. Renewal charges go to the Payment Method on your account. Section 2.4 adds the cancellation deadline: you must cancel at least 24 hours before your renewal date to avoid the next charge.

Supporting quotations

After your original Subscription ends, it will automatically renew at the then-current applicable rate unless you cancel before the renewal.

By providing a Payment Method to us, you agree that we and/or our Payment Service are authorized to periodically charge the applicable rate together with any applicable taxes and service fees (collectively, the “Subscription Fee”) on a recurring basis until you duly cancel your Subscription.

unless you cancel at least twenty-four (24) hours before your renewal date

Qualifications & exceptions

• Applies to Subscriptions bought directly from the company; Third Party Provider subscriptions are billed under that provider's terms.
• Free trials and promotional offers convert to paid subscriptions under the separate rules in Section 2.3.

Charges & Financial Obligations · Company practice

The company may verify your payment method with a hold, keep billing an expired one, and suspend you for non-payment

The company or its Payment Service will try to verify the Payment Method you give, and may do so with an authorization hold, which the text calls a standard practice. If your Payment Method expires and you neither update it nor cancel before the Subscription renews, you authorise continued billing and you remain responsible for any uncollected amounts. If no valid Payment Method is active when a payment is due, the company may restrict, suspend or cancel your Subscription for lack of payment.

Supporting quotations

We and/or our Payment Service will attempt to verify the Payment Method you provide, and may do this by processing an authorization hold, which is a standard practice.

If your Payment Method expires, and you do not either update your Payment Method or duly cancel your Subscription before it automatically renews, you authorize us and/or our Payment Service to continue billing, and you will remain responsible for any uncollected amounts.

If a valid Payment Method is not activated on your HBO Max Account when a payment becomes due, we may restrict, suspend or cancel your Subscription due to lack of payment.

Qualifications & exceptions

• Payment questions for direct subscriptions go to HBO Max Customer Support (Section 3.7).

Charges & Financial Obligations · Procedure

If you subscribe through a Third Party Provider, that provider handles your payment and billing questions

When you buy through a Third Party Provider, the provider processes your Payment Method and tells you how to sign in or create your HBO Max Account. Questions about payments made through the provider should go to that provider directly, not to the company.

Supporting quotations

If you purchase a Subscription through a Third Party Provider, your Third Party Provider will process your Payment Method

If you have questions about payments through a Third Party Provider, contact that Third Party Provider directly.

Charges & Financial Obligations · Company practice

Plans, prices and offers vary by provider and can change without notice; plan switches carry extra terms

You may be offered several plan options, including base plans and add-ons, and your Subscription is your base plan plus any add-ons. Availability, pricing and offers can vary by Subscription Provider and may change over time without notice, except where applicable law requires notice. Each option can differ in Content, features, usage rules, device compatibility or other limits, which are disclosed at sign-up or in other materials on the Platform. Subject to availability, you may be able to switch plans, and your Subscription Provider will give you any additional terms, such as charges and billing-date changes.

Supporting quotations

You may be offered multiple plan options, including base plans and add-ons to access the Platform. Your Subscription consists of your base plan and any add-ons.

The availability, pricing and offers for Subscriptions to the Platform may vary by Subscription Provider and may change over time without notice (except as may be required by applicable law)

Subject to availability with your Subscription Provider, you may be able to change your Subscription from one plan to another. Additional terms applicable to the switching of a Subscription (such as the applicable charges and changes to billing dates) will be provided by your Subscription Provider.

Qualifications & exceptions

• Notice is excepted from "without notice" only where applicable law requires it.

Charges & Financial Obligations · Company practice

One-Time Purchases are charged immediately and non-refundable, except for events the company reschedules or cancels

From time to time, within your Home Country, the company may offer One-Time Purchases such as pay-per-view events or other Content outside your Subscription. You are charged at the time of purchase, using your Subscription Payment Method or another one you add. One-Time Purchases are stated to be non-refundable, but Section 3.2 adds exceptions: if you are billed through the company and the event is rescheduled you may request a refund, and if it is cancelled the company will refund the amount paid. If you are billed through a Third Party Provider you must contact that provider for billing and refund information.

Supporting quotations

From time to time, within your Home Country, we may offer you the ability to make one-time purchases, including pay-per-view events, or certain other Content that is not otherwise included within your Subscription (each, a “One-Time Purchase”).

You will be charged at the time of purchase using the Payment Method for your Subscription or you may add another Payment Method to pay for a One-Time Purchase. One-Time Purchases are non-refundable.

If you are billed through us and the Content associated with a One-Time Purchase is: (a) rescheduled, you may request a refund for the amount paid or (b) canceled, we will refund the amount paid. If you are billed through a Third Party Provider, contact your Third Party Provider for billing and refund information.

Qualifications & exceptions

• Offered only within your Home Country.
• A rescheduled event gives a right to request a refund, not an automatic refund; a cancelled event is refunded.

Cross-references

• narrows (model-proposed): Subscription fees are non-refundable, with no credit or proration on cancellation, unless the law requires otherwise — exception_to: The general rule is that fees are non-refundable; for One-Time Purchase events the company refunds a cancelled event and lets you request a refund for a rescheduled one when billed through the company.

Account & Service Control · Restriction or exception

One-Time Purchase content requires an active Subscription, and you lose access if the Subscription ends

Unless otherwise specified at the time of purchase, you need a Subscription before you can make and view a One-Time Purchase, including replays. If your subscription is cancelled, paused or otherwise terminated for any reason, you lose access to the Content. Trial Subscriptions may not be eligible to make One-Time Purchases, so the trial terms should be checked.

Supporting quotations

Unless otherwise specified at the time of purchase, a Subscription is required before you can make and view a One-Time Purchase, including any replays.

If your subscription is canceled, paused, or otherwise terminated for any reason, you will lose access to the Content.

Trial Subscriptions may not be eligible to make One-Time Purchases. Check Trial Subscription terms for details.

Qualifications & exceptions

• The Subscription requirement can be overridden by terms stated at the time of purchase.

Content & IP Rights · Permission or license

One-Time Purchase content is licensed, not sold: you get a limited, revocable, non-transferable personal licence

Access to certain Content associated with a One-Time Purchase is licensed, not sold. Words like "own," "purchase," "sale," "sold," "sell," "rent" or "buy" on the Platform do not transfer ownership or intellectual property rights to you. A One-Time Purchase gives only a limited, revocable, non-transferable licence to access the associated Content for personal, non-commercial purposes, only on the Platform and under these Terms.

Supporting quotations

ACCESS TO CERTAIN CONTENT ASSOCIATED WITH A ONE-TIME PURCHASE IS LICENSED, NOT SOLD TO YOU.

Any use of the terms “own,” “ownership”, “purchase,” “sale,” “sold,” “sell,” “rent” or “buy” on the Platform or in materials related to the Platform or the Content associated with One-Time Purchases does not mean, imply or result in any transfer of ownership or intellectual property rights to you.

Your One-Time Purchase provides a limited, revocable, non-transferable license to access solely the Content that is associated with the One-Time Purchase for personal, non-commercial purposes only, and only on the Platform, in accordance with these Terms.

Qualifications & exceptions

• The licence is revocable, so it can end even though you paid.

Account & Service Control · Restriction or exception

Up to five household profiles can use your account; people outside your household need their own

You can create up to five Authorized User profiles on your HBO Max Account for people who live with you (your household). The company reserves the right to raise or lower the maximum number of Authorized Users, or the number who can use the Platform at the same time. People who do not live with you, including family, must sign up for their own account, and each Account Holder agrees not to let anyone outside the household use the account.

Supporting quotations

You will have the option to create up to five (5) authorized user profiles on your HBO Max Account for people who live with you (the people in your household) (each, an “Authorized User”).

We reserve the right to increase or decrease the maximum number of Authorized Users allowed or that can simultaneously use the Platform.

People who do not live with you, including family, need to sign up for their own HBO Max Account. Each Account Holder agrees not to allow any person outside of the Account Holder’s household to use the Account Holder’s HBO Max Account.

Qualifications & exceptions

• Account sharing outside the household can lead to blocked access or disabled features under Section 3.6.

Account & Service Control · Restriction or exception

You accept the Terms for your household and vouch for your authority to do so; the Account Holder answers for all users

By letting household members use your account you acknowledge and agree to the Terms on their behalf, and you represent and warrant that you have the power and authority to consent for each household member, including minor children, who is an Authorized User or otherwise uses your account. The Account Holder is responsible for all users of the account.

Supporting quotations

By allowing members of your household to access your HBO Max Account, you acknowledge and agree to these Terms on behalf of such household members, and you represent and warrant that you have the power and authority to consent to these Terms on behalf of each household member, including minor children, who is an Authorized User or who otherwise accesses your HBO Max Account.

The Account Holder is responsible for all users of the Account Holder’s HBO Max Account.

Account & Service Control · User right or choice

Parents can set up a Kid's Profile but must monitor its use and vouch that they are the child's guardian

A parent or legal guardian can make a minor (under 18) an Authorized User through a Kid's Profile, which includes ratings restrictions and additional privacy protections to help control what the child can watch. The parent or guardian is responsible for monitoring whether the child uses the Kid's Profile, and Section 3.3 explains how to customise Parental Controls. By letting a minor use the account or adding a Kid's Profile, you represent and warrant that you are the child's parent or legal guardian and have authority to consent to the Agreement for yourself and each Authorized User, including minors.

Supporting quotations

If you are a parent or legal guardian and would like to make your minor child (users under eighteen (18) years old) an Authorized User, you can create a profile that includes ratings restrictions and additional privacy protections (“Kid’s Profile”)

You are responsible for monitoring whether your minor child uses the Kid’s Profile.

By allowing your minor child to access your HBO Max Account and/or by adding a Kid’s Profile, you represent and warrant that you are the parent or legal guardian of each minor child accessing the HBO Max Account and/or affiliated with the Kid’s Profile and that you have the authority to consent to this Agreement, for yourself and each Authorized User, including any Authorized User that is a minor child.

Qualifications & exceptions

• Kid's Profile personal information is covered by the separate Children's Privacy Policy, which is not part of this document.

Sharing & Disclosure · Company practice

Viewing activity and parental-control changes may be visible to the Account Holder and other profiles

Your HBO Max Account is the "master account" for all Authorized Users. Each Authorized User's viewing activity, including streams by title, parental controls and any changes to the Authorized User settings, may be accessible to the Account Holder and to each of the other Authorized Users. It is the Account Holder's responsibility to tell each Authorized User about this feature.

Supporting quotations

Your HBO Max Account will function as the “master account” for all Authorized Users.

EACH AUTHORIZED USER’S VIEWING ACTIVITY, INCLUDING STREAMS BY TITLE, PARENTAL CONTROLS AND ANY CHANGES TO THE AUTHORIZED USER SETTINGS, MAY BE ACCESSIBLE TO THE ACCOUNT HOLDER AND TO EACH OF THE OTHER AUTHORIZED USERS.

IT IS THE ACCOUNT HOLDER’S RESPONSIBILITY TO INFORM EACH AUTHORIZED USER OF THIS FEATURE.

Qualifications & exceptions

• Visibility is stated with "may be accessible", so it is not a guarantee that every profile can always see everything.

Security & Safeguards · Restriction or exception

You are responsible for all activity and for keeping your login, PIN, Parent Code and devices secure

You are responsible for all activity by each Authorized User and for any other activity under your HBO Max Account, including the devices used to access the Platform. You are solely responsible for keeping your account email, password, Profile PIN and Parent Code confidential. You and each Authorized User must keep control of the devices used, must not let any unauthorised user access the account, and must not reveal your email, password or Payment Method to anyone.

Supporting quotations

You are responsible for all activity by each Authorized User and for any other activity under your HBO Max Account, including the devices that are used to access the Platform.

You are solely responsible for maintaining the confidentiality of your HBO Max Account email, password, Profile PIN (as defined in Section 3.3) and Parent Code (as defined in Section 3.3), as applicable.

you and each Authorized User must maintain control over the devices used to access the Platform. Do not permit any unauthorized user to access your HBO Max Account, and do not reveal your email, password or Payment Method to anyone.

Qualifications & exceptions

• Section 3.7 tells you who to contact if you think your account credentials have been compromised.

Charges & Financial Obligations · Company practice

Free trials are for new subscribers, need a valid payment method up front, and are not charged during the trial

Subscription Providers may offer free trial Subscriptions for a limited time, with the length stated at sign-up. Trials are limited to new Platform subscribers unless otherwise specified, and the Subscription Provider decides in its discretion whether you count as new. These Terms apply to a trial unless otherwise specified. At sign-up you must provide a valid Payment Method, but it is not charged during the Free Trial Period.

Supporting quotations

From time to time, Subscription Providers may offer you certain Subscriptions on the Platform on a free trial basis for a limited time (each, a “Trial Subscription”). The duration of each Trial Subscription will be specified at sign-up (each, a “Free Trial Period”).

Trial Subscriptions are limited to new Platform subscribers, unless otherwise specified. Your status as a new subscriber to the Platform will be determined by your Subscription Provider in its discretion.

you must provide a valid Payment Method to use the Platform during the Free Trial Period. Your Payment Method will not be charged during the Free Trial Period.

Qualifications & exceptions

• The specific terms of each trial are disclosed at sign-up or in materials describing the trial, and may differ from these general terms.

Cross-references

• qualifies (model-proposed): You pay a recurring Subscription Fee, first charged on purchase, unless you cancel at least 24 hours before renewal — qualifies: The first charge on purchase is subject to Section 2.3: during a free trial the Payment Method is not charged.

Charges & Financial Obligations · Company practice

A free trial turns into a paid, auto-renewing Subscription unless you cancel in time, and you may get no reminder

Unless you cancel before the end of your Free Trial Period, the trial converts to a paid Subscription, the Subscription Fee is charged to your Payment Method, and the Subscription renews on a recurring basis at the then-current rate until you cancel. The first all-caps notice says you will not be notified that the trial is about to end unless notice is required by applicable law; the later restatement says you "may not" be notified unless required by law. Either way, the Terms do not promise you a reminder.

Supporting quotations

UNLESS YOU TIMELY CANCEL YOUR TRIAL SUBSCRIPTION BEFORE THE END OF YOUR FREE TRIAL PERIOD, YOUR TRIAL SUBSCRIPTION WILL CONVERT TO A PAID SUBSCRIPTION AT THE END OF YOUR FREE TRIAL PERIOD, THE APPLICABLE SUBSCRIPTION FEE WILL BE CHARGED TO YOUR PAYMENT METHOD AND YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW ON A RECURRING BASIS AT THE THEN-CURRENT RATE UNLESS AND UNTIL YOU DULY CANCEL. YOU WILL NOT BE NOTIFIED THAT YOUR FREE TRIAL PERIOD IS ABOUT TO END UNLESS SUCH NOTICE IS REQUIRED BY APPLICABLE LAW.

After your Trial Subscription ends, your Trial Subscription will convert to a paid Subscription, and the applicable Subscription Fee will be charged to your Payment Method unless you cancel before the trial period ends. You may not be notified that your Trial Subscription is about to end unless such notice is required by applicable law.

Qualifications & exceptions

• The cancellation deadline for renewals is at least 24 hours before the renewal date under Section 2.4; how that applies to the end of a trial is not spelled out here.
• Notice of the trial ending is given only where applicable law requires it.

Not stated here

• The text does not say whether the 24-hour cancellation cut-off in Section 2.4 applies to the last day of a Free Trial Period.

Account & Service Control · Procedure

Where to check your trial or promotional period end date depends on who bills you

If your trial or promotional offer is directly through the company, the Subscription setting in your HBO Max Account shows the most accurate details, including the end date. If it is through a Third Party Provider, contact that provider.

Supporting quotations

If you are on a Trial Subscription directly through us, you can find additional details and the most accurate information about your Trial Subscription, including the Free Trial Period end date, by visiting the Subscription setting in your HBO Max Account. If you are on a Trial Subscription through a Third Party Provider, please contact that Third Party Provider directly.

If you are on a Promotional Offer directly through us, you can find additional details and the most accurate information about your Promotional Offer, including the Promotional Period end date, by visiting the Subscription setting in your HBO Max Account. If you are on a Promotional Offer through a Third Party Provider, please contact that Third Party Provider directly.

Account & Service Control · Restriction or exception

You agree not to sign up repeatedly for the same trial or promotional offer under different identities

You agree not to register more than once for the same Trial Subscription or the same Promotional Offer by using multiple names, addresses, email addresses or other means.

Supporting quotations

You agree not to register multiple times for the same Trial Subscription

You agree not to register multiple times for the same Promotional Offer

Charges & Financial Obligations · Company practice

Promotional offers cannot be combined, new-customer deals are one-time, and eligibility is the provider's call

Subscription Providers may offer discounted or promotional Subscriptions, standalone or bundled with other products or services, for a period stated at sign-up. Promotional Offers cannot be combined. New customers may use any "new customer" promotion only once, other requirements are stated when the offer is made, and each Subscription Provider decides eligibility in its sole discretion.

Supporting quotations

From time to time, Subscription Providers may offer you certain Subscriptions at a discounted rate or in conjunction with a promotion (each, a “Promotional Offer”). The duration of Promotional Offer will be specified at sign-up (each, a “Promotional Period”). Promotional Offers may take various forms and may be available on a standalone basis or as part of a bundle with other products or services. Promotional Offers cannot be combined.

New customers may take advantage of any “new customer” promotion only once. Other requirements for a Promotional Offer will be stated at the time of the Promotional Offer. Each Subscription Provider will determine Promotional Offer eligibility in its sole discretion

Qualifications & exceptions

• Specific offer terms are disclosed at sign-up or in other materials describing the offer.

Charges & Financial Obligations · Restriction or exception

A later promotion brings no retroactive refund or price protection, and providers can end or revoke offers

If a new or later Promotional Offer appears after you sign up, no retroactive refunds, adjustments or price protection are applied to your Subscription Fee. A Subscription Provider also reserves the right to limit the availability of, end or revoke a Promotional Offer, stated as being in accordance with the published Promotional Offer terms.

Supporting quotations

In the event of a new or subsequent Promotional Offer after you sign up for the Platform, no retroactive refunds, adjustments or price protection will be applied to your Subscription Fee.

reserves the right to limit the availability of, end or revoke a Promotional Offer in accordance with the published Promotional Offer terms.

Qualifications & exceptions

• The power to end or revoke an offer is tied to the published Promotional Offer terms, which are not part of this document.

Not stated here

• The published Promotional Offer terms are not supplied, so the conditions for ending or revoking an offer are unknown.

Charges & Financial Obligations · Company practice

A promotional price rolls into the full price and renews automatically unless you cancel in time

Unless you cancel before the end of the Promotional Period, your Subscription converts to a full-price Subscription, the applicable Subscription Fee is charged to your Payment Method, and it renews on a recurring basis at the then-current rate until you cancel. As with trials, the all-caps notice says you will not be notified that the Promotional Period is about to end unless required by applicable law, while the later restatement says you "may not" be notified.

Supporting quotations

UNLESS YOU TIMELY CANCEL YOUR SUBSCRIPTION BEFORE THE END OF YOUR PROMOTIONAL PERIOD, YOUR SUBSCRIPTION WILL CONVERT TO A FULL-PRICE SUBSCRIPTION AT THE END OF YOUR PROMOTIONAL PERIOD, THE APPLICABLE SUBSCRIPTION FEE WILL BE CHARGED TO YOUR PAYMENT METHOD AND YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW ON A RECURRING BASIS AT THE THEN-CURRENT RATE UNLESS AND UNTIL YOU DULY CANCEL. YOU WILL NOT BE NOTIFIED THAT YOUR PROMOTIONAL PERIOD IS ABOUT TO END UNLESS SUCH NOTICE IS REQUIRED BY APPLICABLE LAW.

After your Promotional Offer period ends, your Promotional Offer will convert to a full-price Subscription, and the applicable Subscription Fee will be charged to your Payment Method unless you cancel before the Promotional Period ends. You may not be notified that your Promotional Period is about to end unless such notice is required by applicable law.

Qualifications & exceptions

• Notice of the promotion ending is given only where applicable law requires it.

Charges & Financial Obligations · Company practice

You pay a recurring Subscription Fee, first charged on purchase, unless you cancel at least 24 hours before renewal

By creating an account with a Subscription Provider and giving a Payment Method, you agree to pay the Subscription Fee. Subject to the free trial and promotion rules in Section 2.3, the first fee is charged on the date the Subscription Provider confirms your purchase, and after that it is charged by or for the provider on a recurring basis according to your billing cycle. To avoid the next charge you must cancel at least 24 hours before your renewal date.

Supporting quotations

By creating an HBO Max Account with a Subscription Provider and providing the Subscription Provider with a Payment Method, you agree to pay the Subscription Provider a Subscription Fee.

the Subscription Provider will charge the first Subscription Fee to your Payment Method on the date the Subscription Provider confirms your Subscription purchase

unless you cancel at least twenty-four (24) hours before your renewal date

2.3. FREE TRIALS AND PROMOTIONAL OFFERS:

Qualifications & exceptions

• Trials and promotional offers change when the first charge happens; see the trial and promotion cards (Section 2.3).

Charges & Financial Obligations · Company practice

Billing intervals vary by plan; plan changes may be prorated, bills may be combined, and billing dates can shift

The Subscription Fee is billed when you establish your Subscription and then at the intervals set when you buy, and the length of the billing cycle depends on the plan you choose. If you switch plans or add offerings such as add-ons, the company may prorate your charges for that billing period, and where a base plan and an add-on are both included it may consolidate them into one bill. The timing of billing can change if there is a problem with your Payment Method (for example an expired card), if you change plans, or if you start on a day that does not exist in a later month.

Supporting quotations

The Subscription Fee will be billed at the time you establish your Subscription and on an ongoing basis at the intervals specified when you complete your Subscription purchase

If you switch plans or obtain certain other offerings, such as add-ons, we may prorate your charges accordingly during the applicable billing period.

Note that the timing of your billing may change in the event of a problem with your Payment Method (e.g., an expired credit card), in the event you change your Subscription plan or where you start your Subscription on a day not contained in a subsequent month.

Qualifications & exceptions

• Proration is allowed for plan switches and add-ons ("may prorate"), but Section 2.4 says canceled Subscriptions are not given prorated billing.

Account & Service Control · Procedure

Check your next billing date in account settings, or with your Third Party Provider

If you subscribe directly, the Subscription setting in your HBO Max Account shows your next billing date. If you subscribe through a Third Party Provider, you contact that provider to see it.

Supporting quotations

If you subscribe through us, you can go to the Subscription setting in your HBO Max Account to see your next billing date. If you subscribe through a Third Party Provider, contact your Third Party Provider to see your next billing date.

Charges & Financial Obligations · Permission or license

Subscription Providers can change the fee; the text promises communication only as the law requires

A Subscription Provider may change the Subscription Fee and will communicate price changes to you in accordance with applicable law. Elsewhere the Terms reserve the right to modify the Subscription Fee at any time, say changes take effect when posted, and treat continuing to use the Platform or not cancelling before renewal as agreement to the change. The Terms do not state a minimum advance notice period or a required method of notice for price changes.

Supporting quotations

Your Subscription Provider may change the amount of the Subscription Fee and will communicate price changes to you in accordance with applicable law.

We reserve the right to modify this Agreement, the Subscription Fee

your decision not to cancel your Subscription before it renews or within any relevant notice period means you agree to be bound to the changes

Qualifications & exceptions

• Notice of price changes is tied to "applicable law"; the plan-options paragraph says offers and pricing may change without notice except where law requires it.

Not stated here

• No minimum advance-notice period, notice channel or cap on price increases is stated in this document.

Cross-references

• related (model-proposed): The company can change the Terms, fees, plan benefits or any part of the Platform at any time, effective when posted — references: The price-change sentence in Section 2.4 is read alongside the general right in Section 5.13 to change the Subscription Fee at any time with effect on posting.

Charges & Financial Obligations · Restriction or exception

Your card issuer may add fees or taxes, and those are your responsibility

Each Subscription Provider may use a Payment Service to process your Payment Method. Depending on the Payment Method, the issuer may charge taxes and fees, such as per-transaction fees or fees for processing or attempting to process the payment. You are solely responsible for any such taxes and fees.

Supporting quotations

Each Subscription Provider may use a Payment Service to process your Payment Method.

Depending on the Payment Method you use, your issuer may charge you certain taxes and fees, such as fees per transaction or other fees related to processing or attempting to process your Payment Method. You are solely responsible for any such taxes and fees.

Charges & Financial Obligations · Procedure

You must keep your payment method current; abroad, a new method must be issued in or authorised from your Home Country

For a direct Subscription you update your Payment Method through the Subscription setting of your HBO Max Account after signing in. For a Third Party Provider Subscription you may be able to update it through that provider's account, where available. A change in Payment Method may change your previous billing cycle, and it is your responsibility to update and maintain the Payment Method tied to your Subscription Fee. If you are outside your Home Country, the new Payment Method must be a valid form of payment issued in, or otherwise authorised from within, your Home Country.

Supporting quotations

If your Subscription is directly through us, sign in at [https://auth.HBOMax.com/subscription](https://auth.HBOMax.com/subscription) and go to the Subscription setting in your HBO Max Account to update your Payment Method.

A change in your Payment Method may result in changes to your prior billing cycle. It is your responsibility to update and maintain the Payment Method associated with your Subscription Fee.

If you are outside of your Home Country and would like to update your Payment Method, the new Payment Method must be a valid form of payment issued in, or otherwise authorized from within, your Home Country.

Charges & Financial Obligations · Company practice

If payment fails the company may suspend access, and a Third Party Provider may act on its own terms

You are responsible for all charges incurred in connection with your Subscription. If the Payment Method on file with the company fails to cover the Subscription Fee, the company may suspend your access until you update the Payment Method and pay. If your Subscription is with a Third Party Provider and you have unpaid amounts, that provider may take any action on your HBO Max Account based on its own terms with you. You may lose the benefit of any Promotional Offer if the Payment Method on file with the company fails to cover the fee.

Supporting quotations

You are responsible for all charges incurred in connection with your Subscription.

In the event your Payment Method on file with us fails to cover the Subscription Fee, we may suspend your access to the Platform until you update your Payment Method and pay your Subscription Fee.

If your Subscription is with a Third Party Provider, and you have unpaid amounts, your Third Party Provider may take any action on your HBO Max Account based on the terms of your Subscription with that Third Party Provider. You may lose the benefit of any Promotional Offer in the event your Payment Method on file with us fails to cover the Subscription Fee.

Charges & Financial Obligations · Permission or license

A declined payment can be retried multiple times, and unpaid amounts may be pursued by others

If your Payment Method on file with the company is declined, the company or its Payment Service may try to charge it multiple times to keep your Subscription from lapsing, and you authorise those attempts. Your Subscription Provider may also pursue, or let the Payment Service or another third party pursue, amounts you fail to pay. If you use a debit card and it is declined, your bank may impose its own fee each time; any dispute over those fees is with the issuer, and neither the Subscription Provider nor the Payment Service is responsible for refunding them.

Supporting quotations

In the event that your Payment Method on file with us is declined, we or the Payment Service may attempt to charge the Payment Method multiple times to prevent your Subscription from lapsing, and you hereby authorize us or the Payment Service to make such attempts.

Your Subscription Provider also may pursue or permit the Payment Service or another third party to pursue any amounts you fail to pay in connection with your Subscription.

Those fees are not charged by your Subscription Provider or the Payment Service, and neither your Subscription Provider nor the Payment Service is responsible for refunding those amounts.

Qualifications & exceptions

• Issuer fees on declined debit cards apply only "if debit cards are accepted as a valid Payment Method" and you use one.

Charges & Financial Obligations · Restriction or exception

You stay liable for unpaid amounts and collection costs, except as Section 5.4 provides for arbitration fees

Except as specified in Section 5.4, you remain liable for all unpaid amounts and all costs of collecting them, such as bank overdraft fees, collection agency fees, reasonable attorney's fees and arbitration costs. Section 5.4(d) is the main exception for arbitration: if the arbitrator finds that arbitration fees would be prohibitive for you compared with litigation, the company will pay as much of your filing, arbitrator and hearing fees as the arbitrator considers necessary, unless your claims were frivolous, brought for an improper purpose or in bad faith.

Supporting quotations

Except as specified in Section 5.4, you will remain liable for all amounts and all costs incurred to collect any unpaid amounts, such as bank overdraft fees, collection agency fees, reasonable attorney’s fees and arbitration costs.

If after exhausting any potentially available fee waivers, the arbitrator finds that the arbitration fees will be prohibitive for you as compared to litigation, we will pay as much of your filing, arbitrator, and hearing fees in the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive, regardless of the outcome of the arbitration, unless the arbitrator determines that your claim(s) were frivolous or brought for an improper purpose or asserted in bad faith.

5.4. DISPUTE RESOLUTION:

Qualifications & exceptions

• Arbitration costs can also shift to the losing side through the offer-of-settlement rule in Section 5.4(f).

Account & Service Control · User right or choice

You can cancel any time and keep access to the period's end, but must cancel before renewal to avoid the next charge

You can cancel your Subscription at any time and keep access through the end of the billing period you have already paid for. Cancellation takes effect at the end of that period. To avoid being charged for the next cycle you must cancel before it renews, and Section 2.4 sets the cut-off at least 24 hours before the renewal date. For a direct Subscription you cancel in your HBO Max Account settings or on the company's subscription sign-in page; for a Third Party Provider Subscription you must cancel with that provider under your agreement with them.

Supporting quotations

YOU CAN CANCEL YOUR SUBSCRIPTION AT ANY TIME AND YOU WILL CONTINUE TO HAVE ACCESS TO THE HBO MAX PLATFORM THROUGH THE END OF THE THEN-CURRENT BILLING PERIOD

YOU MUST CANCEL YOUR SUBSCRIPTION BEFORE IT RENEWS IN ORDER TO AVOID BEING CHARGED FOR THE NEXT CYCLE’S SUBSCRIPTION FEE.

If you cancel your Subscription, the cancellation will become effective at the end of the then-current billing period, and you will continue to have access to your Subscription until the end of that period.

If you obtained your Subscription through a Third Party Provider, you will need to cancel your Subscription directly with that Third Party Provider in accordance with your agreement with that Third Party Provider.

unless you cancel at least twenty-four (24) hours before your renewal date

Qualifications & exceptions

• Third Party Provider subscriptions must be cancelled with the provider, not with the company.

Charges & Financial Obligations · Restriction or exception

Subscription fees are non-refundable, with no credit or proration on cancellation, unless the law requires otherwise

Unless required by applicable law, Subscription fees are non-refundable, and the company does not provide refunds, credit or prorated billing for cancelled Subscriptions. A Subscription Provider may choose to offer refunds, discounts or other consideration as a discretionary accommodation, but doing so once does not create an obligation to do so again. This general rule has a separate exception for One-Time Purchases: if you are billed through the company and the event is rescheduled you may request a refund, and if it is cancelled the company will refund the amount paid (Section 3.2).

Supporting quotations

UNLESS REQUIRED BY APPLICABLE LAW, SUBSCRIPTION FEES ARE NON-REFUNDABLE. WE DO NOT PROVIDE REFUNDS, CREDIT, OR PRORATED BILLING FOR CANCELED SUBSCRIPTIONS.

A Subscription Provider may choose to offer refunds, discounts or other consideration as a discretionary accommodation.

If you are billed through us and the Content associated with a One-Time Purchase is: (a) rescheduled, you may request a refund for the amount paid or (b) canceled, we will refund the amount paid.

Qualifications & exceptions

• Refunds for Third Party Provider billing are handled by that provider.
• A one-off discretionary refund does not create a right to another.

Account & Service Control · Restriction or exception

You need a compatible device and fast internet at your own cost, and support for hardware or software can be dropped

To use the Platform you need a computer, mobile device, streaming player or other device that meets the Platform's system and compatibility requirements, which the company may update. Features can differ by device. The company may change or stop support of any hardware or software platform at any time. You also need a high-speed internet connection and are responsible for its costs, and using the Platform may count toward your data usage depending on your internet provider's terms.

Supporting quotations

To use the Platform, you will need to use a computer, mobile device, streaming media player or other device that meets the Platform’s system and compatibility requirements (which we may update from time to time). Features and functionalities that we make available through the Platform may differ by device.

we may change or stop support of any hardware or software platforms at any time

In order to access the Platform, you need a high-speed internet connection for your compatible device. You are responsible for any costs associated with your internet service. Your use of the Platform may count toward your data usage, depending on the terms of your agreement with your internet service provider.

Legal Rights & Agreement Rules · Company practice

The Platform can be unavailable for any reason, including maintenance or events beyond the company's control

From time to time the Platform may be unavailable for any reason, including equipment malfunctions, periodic maintenance or repairs, and causes beyond the company's control or that it cannot reasonably foresee.

Supporting quotations

From time to time the Platform may be unavailable for any reason, including, without limitation: (a) equipment malfunctions; (b) our periodic maintenance procedures or repairs; or (c) causes beyond our control or that we cannot reasonably foresee.

Qualifications & exceptions

• Related disclaimers: Section 5.1 (no warranty of availability) and Section 5.11 (force majeure).

Use & Processing · Company practice

The company regularly tests offers, Content, features and messaging, so what you see may differ from other subscribers

On a regular basis the company tests various aspects of the Platform, including Content offerings across Subscription plans and features and functionality. This testing may result in individualized variations to the offers, messaging and user interface you see.

Supporting quotations

In addition, on a regular basis, we test various aspects of the Platform, including but not limited to Content offerings across Subscription plans, as well as features and functionality that may result in individualized variations to our offers, messaging and user interface.

Not stated here

• The text does not say what data is used to choose who sees a test variation.

Content & IP Rights · Permission or license

Your Subscription is a limited, revocable, non-transferable licence for personal, non-commercial viewing on the Platform

Access to Content on the Platform, including any One-Time Purchases, is licensed, not sold. Your Subscription gives you a limited, revocable, non-transferable licence to access the Platform and its Content solely for personal, non-commercial use, only on the Platform and in line with these Terms.

Supporting quotations

Access to Content on the Platform, including any One-Time Purchases, is licensed, not sold, to you.

Your Subscription grants you a limited, revocable, non-transferrable license to access the Platform and the Platform’s Content solely for your personal, non-commercial use, and only on the Platform in accordance with these Terms.

Qualifications & exceptions

• Use restrictions that sit on top of this licence are in Section 4.1 and Section 4.3.

Legal Rights & Agreement Rules · Restriction or exception

You may access the Platform only within the Service Area, and Content and features can shift outside your Home Country

You may access the Platform only within the Service Area, and the company can enforce restrictions based on the location from which you access it. When you access the Platform outside your Home Country, the Content, the Content Ratings and other features and functionality may shift based on your location. Section 5.9 defines the Home Country and the Service Areas and adds a ban on masking your location.

Supporting quotations

You may access the Platform only within the Service Area. Restrictions may be enforced according to the location from which you are accessing the Platform.

When you are accessing the Platform outside of your Home Country, the Content, Content Ratings, as well as other features and functionality of the Platform, may shift based on your location.

Qualifications & exceptions

• The Service Area is the combined U.S., LATAM, EMEA and APAC Service Areas, so it is wider than the U.S. Service Area alone.

Legal Rights & Agreement Rules · Company practice

Content varies by plan and changes constantly; the company can change or disable any Content without notice

The Content you can watch depends on your Subscription, and the periods in which each title can be viewed depend on the rights available for it and the terms of your Subscription. Content, including content within each plan, changes regularly, so series, films and live events may appear or disappear during your Subscription. The company reserves the right to change Content, including entire categories, without notice, and may disable access to any Content at any time, with or without notice, regardless of posted access windows or programming schedules.

Supporting quotations

The Content available to you may also vary based upon your Subscription.

The Content on the Platform (including the Content within each Subscription plan) will change regularly.

We reserve the right to change the Content (including entire categories of Content) that is available on the Platform without notice.

We may disable access to any Content at any time, with or without notice, and regardless of the posted access windows or programming schedules.

Content & IP Rights · Restriction or exception

Some Content has an access window; once it ends you lose access, and tracking it is your job

Because of restrictions from content licensors and other third-party limits, some Content has an access window. During the window you can watch most Content as many times as you want, but when the window for a title ends you can no longer access it. The access windows vary, and it is your responsibility to monitor the window for each title you want to watch.

Supporting quotations

some Content may specify an access window in which you will be able to view the Content. The access windows will vary

DURING THE ACCESS WINDOW, YOU WILL BE ABLE TO VIEW MOST CONTENT AS MANY TIMES AS YOU WANT BUT ONCE THE ACCESS WINDOW FOR A PARTICULAR CONTENT ITEM ENDS, YOU WILL NO LONGER BE ABLE TO ACCESS THAT CONTENT.

It is your responsibility to monitor the access window for each piece of Content you would like to view.

Qualifications & exceptions

• "Most Content" is the stated scope of unlimited rewatching during the window, not all Content.

Legal Rights & Agreement Rules · Company practice

Picture and sound quality depend on plan, connection, location and device; not every title gets the top format

The company says it uses various technologies to give an optimal viewing experience, but quality, including resolution and start-up time, can vary with your Subscription plan, the format of the Content, your location, your internet or mobile data speed and bandwidth, and your device. HD, Ultra HD, 4K and Dolby Atmos availability depends on your plan, internet service and device. Not every plan allows every format, not every title is available in every format, and not every title within a plan may be offered at the highest picture or sound quality.

Supporting quotations

the viewing quality of Content, including resolution and the time it takes to begin playing Content, may vary based on your Subscription plan, the format of the Content, your location, the speed and bandwidth of your internet or mobile data service and the capabilities of the devices used, among other factors.

HD, Ultra HD and 4K Ultra HD availability, as well as Dolby Atmos audio, if and as applicable, for certain Content depends on your Subscription plan, internet service and device capabilities.

Not all Subscription plans allow you to access Content in all formats, not all Content is available in all formats and not all Content within each Subscription Plan may be available at the highest video resolution or sound quality.

Legal Rights & Agreement Rules · Restriction or exception

Not all Content is available on every profile, device or place; availability and descriptions are not guaranteed

Not all Content is available to all Authorized Users on all compatible devices. Access can depend on your plan, your geographic location (for example, you will not be able to access certain Content outside your Home Country), your ability to keep an internet connection, bandwidth and your equipment. The company does its best to keep Content descriptions up to date but does not guarantee they are complete, current or accurate, and does not guarantee the availability of any particular Content at any time.

Supporting quotations

Additionally, not all Content will be available to all Authorized Users across all compatible devices.

Access to certain Content may depend upon your Subscription plan, your geographic location (e.g., you will not be able to access certain Content outside your Home Country), whether you are able to maintain an internet connection, or sufficient bandwidth and the equipment used to access the Platform.

While we do our best to keep the Content descriptions up to date, we do not guarantee that these descriptions will always be complete, current or accurate. We also do not guarantee the availability of any particular Content at any time.

Charges & Financial Obligations · Company practice

One-Time Purchase events can be rescheduled or cancelled, and each purchase has its own separate agreement

Content associated with a One-Time Purchase may be rescheduled or cancelled at any time. If that happens, the company will notify you on the Platform and, where applicable, directly, for example by email. Each One-Time Purchase is governed by a separate agreement that you enter into at the point of purchase and that ends automatically when your viewing period expires, without affecting these Terms for other Content or your Subscription. Refunds for rescheduled or cancelled events are covered in the One-Time Purchase payment card.

Supporting quotations

Content associated with One-Time Purchases may be rescheduled or canceled at any time. If this occurs, we will notify you on the Platform and, where applicable, directly (e.g., via email).

Each One-Time Purchase is governed by a separate agreement that you enter into at the point of purchase and which ends automatically once your viewing period expires. This does not affect these Terms, including for any other Content or your Subscription to the Platform.

Not stated here

• The separate agreement for each One-Time Purchase, and the Help Center details on access period and concurrent streams, are not supplied with this document.

Data Access & Collection · Company practice

Live Content can be blacked out by city or region, and your location is checked when you access it

Live Content in the Service Area may be subject to blackouts, device-specific limitations or other restrictions. Blackouts may be applied based on the city or region in which you try to access the Platform, and the company may use different technologies and methods to verify your location at the time you access the live Content.

Supporting quotations

Live Content in the Service Area may be subject to blackouts, device-specific limitations or other restrictions.

Blackouts may be applied based upon the city or region in which you are trying to access the Platform and we may use different technologies and methods to verify your location at the time of access to the Live Content.

Not stated here

• The Terms do not say which location signals or technologies are used.

Account & Service Control · Company practice

The number of simultaneous streams varies by plan and can be changed at any time

The number of streams you can watch at once varies by Subscription and Content type, including One-Time Purchase Content. The company may cap simultaneous streams per HBO Max Account regardless of how many devices or Authorized Users you have, and may change the maximum number of streams, or limit the number of devices you can use on a plan, at any time.

Supporting quotations

The number of permitted simultaneous streams available to you may vary by Subscription and Content type, including Content purchased via One-Time Purchases.

We may control the maximum number of simultaneous streams per HBO Max Account regardless of the number of your devices or Authorized Users who can access the Platform.

We may change the maximum number of simultaneous streams and/or impose limits on the number of devices that you may use on each Subscription plan at any time.

Content & IP Rights · Restriction or exception

Offline downloads are temporary, limited per account and plan, and can lose function outside your Home Country

Some Content on some supported devices and plans can be downloaded temporarily for offline viewing. The company may control how much Downloadable Content each account can hold (across all Authorized Users and devices) and each plan, and the expiration rules for each title, and some categories such as theatrical films may have extra download sub-limits. The Platform tells you the limits and expiry rules. Once downloads expire you may not be able to renew them while outside your Home Country, and you may not be able to view certain downloads made in your Home Country while you are outside it, even if you are still within the Service Area.

Supporting quotations

Certain Content on the Platform may be available for temporary download on certain supported devices and on certain Subscription plans in order to allow you to view that Content offline when you do not have a network connection (“Downloadable Content”).

We may control the amount of Downloadable Content permissible for each HBO Max Account (across all Authorized Users and devices) and each Subscription Plan, and the expiration rules for each piece of Downloadable Content.

within each Subscription plan certain Content categories (e.g., theatrical films) may be subject to additional download sub-limits

Once expired you may not be able to renew Downloadable Content while outside of your Home Country. You may not be able to view certain Downloadable Content that you download while in your Home Country when you are outside of your Home Country even though you are within the Service Area.

Legal Rights & Agreement Rules · Restriction or exception

Content may be unsuitable for some ages, ratings and descriptions are only suggestions, and you accept the risk

The Platform offers Content that may not be appropriate for all ages or viewers. Content types, genres, categories and descriptions are provided only as suggestions to help with navigation. You may disagree with how Content is rated, some Content may be unrated and may include strong or profane language, violence, alcohol, tobacco, drug use, nudity, sexual content or mature themes. By accessing the Content you acknowledge and accept these risks.

Supporting quotations

THE PLATFORM OFFERS CONTENT THAT MAY NOT BE APPROPRIATE FOR ALL AGES OR VIEWERS.

CONTENT TYPES, GENRES, CATEGORIES AND DESCRIPTIONS ARE PROVIDED AS SUGGESTIONS TO HELP WITH NAVIGATION.

By accessing the Content, you acknowledge and accept these risks.

Account & Service Control · User right or choice

Parental Controls: Kid's Profiles with a maximum rating and Parent Code, plus an optional Profile PIN for other profiles

You can customise settings to control what Content you and your family can access ("Parental Controls"). If you want to restrict Content you create and manage a Kid's Profile; you can set Parental Controls when you first set up each Kid's Profile and change them later under Manage Profiles. For a Kid's Profile you can set a maximum rating, which is designed to filter out non-rated Content, and create a Parent Code that must be entered to exit that Kid's Profile. You can also set a Profile PIN on any Authorized User profile that is not a Kid's Profile, which must be entered to access that profile.

Supporting quotations

The Platform allows you to customize your settings to control what Content you and your family are able to access (“Parental Controls”). If you want to restrict Content, you may create and manage a Kid’s Profile.

Parental Controls in a Kid’s Profile allow you to: (a) set a maximum rating for each Kid’s Profile and is designed to filter out non-rated Content; and (b) create and manage a code (“Parent Code”), which, when enabled, must be entered in order to exit that Kid’s Profile.

In addition to a Parent Code, you may set an additional Parental Control by creating and managing a pin for any Authorized User profile that is not a Kid’s Profile (“Profile PIN”). When enabled, the Profile PIN must be entered in order to access that Authorized User profile.

Qualifications & exceptions

• The Parent Code and Profile PIN only work "when enabled" by the account holder.

Legal Rights & Agreement Rules · Restriction or exception

Parental Controls may be delayed or fail, ratings are not guaranteed, and you remain responsible for supervision

Changes to Parental Controls may not take effect immediately, and there can be a delay. The company does not guarantee that any movie or television rating is accurate, and the Parental Controls and the privacy protections attached to them may not always keep out Content that you or an Authorized User find objectionable. The text lists situations where this can happen: no Kid's Profile for a minor, no Parent Code or Profile PIN enabled, disagreement with a rating, delayed settings, a Kid's Profile user who knows a Profile PIN, or a Kid's Profile user who knows the Parent Code. If you or an Authorized User choose to view general-audience, adult or mature Content you acknowledge possible exposure to nudity, sexual activity, violence, adult language and substance use. You are solely responsible for monitoring and supervising all use of your account, including by Authorized Users.

Supporting quotations

Please note that changes made to Parental Controls may not take effect immediately, and during some periods there could be a delay before your new settings become effective.

We do not guarantee that any movie or television ratings are accurate. The Parental Controls and privacy protections that attach to those controls may not always be effective in restricting Content that you or any Authorized User consider objectionable.

This may happen if: (a) you do not create a Kid’s Profile for any minor child; (b) you do not enable a Parent Code or Profile PIN; (c) you disagree with the Content rating or age classification; (d) changes made to Parental Controls are delayed or do not take effective immediately; (e) an Authorized User of a Kid’s Profile has access to the Profile PIN to view Content from another Authorized User with no or different Parental Control settings; or (f) the user of a Kid’s Profile has access to the Parent Code to change the Parental Control settings.

You are solely responsible for monitoring and supervising all use of your HBO Max Account, including those of each Authorized User.

Qualifications & exceptions

• The company states that the privacy protections attached to Parental Controls, not only the content filters, may not always be effective.

Cross-references

• qualifies (model-proposed): Parental Controls: Kid's Profiles with a maximum rating and Parent Code, plus an optional Profile PIN for other profiles — qualifies: The Parental Controls described in Section 3.3 are qualified by the company's statement that they may not always be effective.

Legal Rights & Agreement Rules · Company practice

Some Content carries ads even on plans described as ad-free, and live Content can show ads on any plan

Certain Content may be ad-supported, meaning it contains advertising, sponsorships or other commercial interruptions, regardless of your Subscription plan, and which Content that is can change over time. This includes Content within plans described as ad-free or containing no ads, for example where the company's rights require certain Content to stream with advertising or where ads are served in live or linear content. Live Content may also contain advertising, sponsorships or other commercial interruptions no matter which plan you choose.

Supporting quotations

Certain Content within the Platform regardless of Subscription plan may be ad-supported which means that it contains advertising, sponsorships or other commercial interruptions, and that Content may change from time to time.

This includes Content within Subscription plans described as ad-free or containing no ads and may be for reasons such as where our rights require certain Content to stream with advertising or where advertisements are served in live or linear content.

No matter which Subscription plan you select, live Content may contain advertising, sponsorships or other commercial interruptions.

Legal Rights & Agreement Rules · Company practice

Every plan can include promotions for HBO Max titles and for affiliates' content, events, podcasts and games

All Subscription plans may contain promotional content such as trailers, extras and previews about Content on or coming to HBO Max, including theatrical releases and messages about upgrading to view Content in a higher visual or audio format. From time to time all plans may also include promotional messages about content or services distributed by the company's parent, subsidiary or affiliated entities, or that relate to HBO Max Content but are available outside the Platform, including events, experiences, companion podcasts and companion video games.

Supporting quotations

Separately, all Subscription plans on the Platform may contain promotional content, including but not limited to trailers, extras, and previews about Content on or coming to HBO Max (including theatrical releases and messaging informing you of upgrade opportunities to view Content mastered in a higher visual or audio format).

In addition, from time to time, all Subscription plans on the Platform may contain promotional messaging about content or services distributed by our parent, subsidiary or affiliated entities or that relate to HBO Max Content but are available outside the Platform (including but not limited to events, experiences, companion podcasts and companion video games).

Legal Rights & Agreement Rules · Restriction or exception

The company disclaims responsibility for advertisers, including when you give an advertiser personal information

The company does not endorse any third-party advertiser, product or service on the Platform and takes no responsibility for them. Any interactions you have with an advertiser through the Platform are between you and the advertiser. If you engage in any transaction with an advertiser, including by giving the advertiser personal information, you agree the company is not responsible for that transaction or for the personal information you provide, and that it is not liable for any claim or loss that results from your dealings with an advertiser.

Supporting quotations

We do not endorse any third-party advertiser, product or service featured on the Platform nor do we take any responsibility for any such third-party advertiser, product or service. Any interactions you may have with an advertiser as a result of using the Platform will be between you and such advertiser.

If you engage in any transaction with an advertiser featured on the Platform, including providing that advertiser with any personal information, you agree that we are not responsible for such transaction or provision of personal information, and you further agree that we are not liable for any claim or loss that may result from your engagement with any advertiser.

Not stated here

• The Terms do not say whether the company passes any user information to advertisers; that is not addressed in this document.

Legal Rights & Agreement Rules · Permission or license

By subscribing you consent to Service Updates without further notice, and some updates are mandatory

From time to time the company may release updates, bug fixes or other enhancements to the Platform ("Service Updates"). By subscribing, you consent to receive all Service Updates without further notice. Updates may be automatic, such as general website changes and data updates the Platform needs; at your election, with instructions to authorise optional updates; or mandatory, meaning you must consent to the update or install or upgrade a third-party plug-in to keep access to the Platform. The Platform may be unavailable during a Service Update.

Supporting quotations

At various times, we may choose to make available updates, bug fixes or other changes or enhancements to the Platform (collectively, “Service Updates”). By subscribing to the Platform, you consent to receive all Service Updates without further notice.

(a) Automatic, such as in connection with general website changes and additional features or updates to data required by the Platform;

(b) At your election, in which case you will receive information and instructions for how to authorize optional Service Updates; or

(c) Mandatory, in which case you will be required to consent to the Service Update or install or upgrade a third-party plug-in to maintain access to the Platform.

Please note that the Platform may be unavailable during a Service Update.

Legal Rights & Agreement Rules · Company practice

The company may change, rename, rebrand or remove Platform features and device support for a range of reasons

The company may regularly update and change the Platform, for reasons including: changing the structure, design or layout of the Platform or any plan (including renaming or rebranding it) or amending, improving, expanding or removing features; changing the list of compatible devices and software, including ending support for older devices or operating systems; keeping the Platform operable; improving security and anti-piracy measures; and complying with law. The word "including" means the listed reasons are examples, not a complete list.

Supporting quotations

We may regularly make updates and changes to the Platform for various reasons, including but not limited to the following to: (i) alter the structure, design or layout of the Platform or any Subscription plan, including changing the name of the Platform, Subscription plans or re-branding, or amending, improving, expanding and/or removing the features and functionalities available on the Platform or as part of a specific Subscription plan; (ii) modify the list of compatible devices and software (including to remove support for the Platform on certain older device types, models, operating systems or categories that are no longer compatible); (iii) maintain the operability of the Platform; (iv) improve security and anti-piracy parameters; or (v) ensure compliance with applicable laws.

Qualifications & exceptions

• The list of reasons is introduced by "including but not limited to".

Account & Service Control · Company practice

Any Subscription Provider can suspend or end your account immediately for any reason, and you must not come back

Any Subscription Provider may suspend or terminate your Subscription, access to the Platform and/or your HBO Max Account immediately for any reason or for no reason, including if it reasonably determines you gave inaccurate account or payment details, no longer meet the Eligibility Criteria or otherwise violate the Terms. The company may also block or modify access or disable features, including for security reasons, to limit account sharing outside your household or where it decides there has been misuse of your account. If suspended or terminated you must stop using the Platform and agree not to create another account or try to access the Platform without permission, and providers may block such attempts.

Supporting quotations

Any Subscription Provider may suspend or terminate your Subscription and access to the Platform and/or your HBO Max Account immediately for any reason or for no reason whatsoever

including if any Subscription Provider reasonably determines that you have provided inaccurate account or payment details, you no longer meet the Eligibility Criteria or otherwise violate the Terms.

We may also block or modify access or disable features, including for security reasons, to limit the impact of account sharing outside of your household or where we have determined in our discretion that there has been misuse of your HBO Max Account.

If suspended or terminated, you must stop using the Platform. If a Subscription Provider suspends or terminates your Subscription and/or access to all or any part of the Platform, you agree not to create another HBO Max Account or attempt to access the Platform without permission.

Qualifications & exceptions

• A dispute about a suspension or termination falls under the dispute resolution terms in Section 5.4.

Not stated here

• The Terms do not say whether any fees are refunded, or what notice is given, when a Subscription Provider suspends or terminates you; the general rule in Section 2.4 says canceled Subscriptions get no refund, credit or proration.

Account & Service Control · Procedure

Support starts at the Help Center; U.S. users can phone or email, and Third Party Provider billing goes to the provider

For support about the Platform or a Subscription bought directly from the company, including the Subscription Fee and Payment Method, you start at the HBO Max Help Center. If you are in the U.S. Service Area and cannot resolve your question there, or you believe your account credentials have been compromised or misappropriated, you can call HBO Max Customer Support at 1-855-442-6629 or email support@HBOMax.com. For billing through a Third Party Provider, including the fee and payment method, you contact that provider directly.

Supporting quotations

For Customer Support inquiries related to the Platform or your Subscription directly through us (including your Subscription Fee and Payment Method), visit our

or if you have reason to believe that your HBO Max Account credentials have been compromised or otherwise misappropriated, contact HBO Max Customer Support at 1-855-442-6629 or send us an email at support@HBOMax.com.

For Customer Support related to your Subscription billed through a Third Party Provider (including your Subscription Fee and Payment Method) or other matters relating to billing through your Third Party Provider, contact your Third Party Provider directly.

Qualifications & exceptions

• Separate support routes are listed for the LATAM, EMEA and APAC Service Areas; this card covers the U.S. Service Area.

Account & Service Control · Procedure

Accessibility questions go to the Accessibility Statement, the Help Center or an accessibility email address

For information about accessibility the Terms refer you to the company's Accessibility Statement. If you have questions or concerns about the accessibility of HBO Max you can use the Help Center or email accessibility@HBOMax.com, and should say what the concern is so the company can review your inquiry.

Supporting quotations

For information about accessibility please visit our Accessibility Statement available at

or email us at accessibility@HBOMax.com. Please be sure to specify the nature of the concern in your message, and we will review your inquiry.

Not stated here

• The Accessibility Statement is a separate document and is not supplied here.

Data Access & Collection · Procedure

Captioning complaints go to a named contact at WarnerMedia Direct, LLC with specific personal and viewing details

For questions, concerns or complaints about captioning of video programming, the Terms name a contact at WarnerMedia Direct, LLC in New York, with an email address and phone number. To help address your inquiry you are asked to include your full name, address, telephone number and email address; the name of the program; the platform or device used; a description of the concern; and your preferred way to get a response. The subject line of a written communication should say "Online Captioning Concern."

Supporting quotations

For questions, concerns or complaints regarding the captioning of video programming on HBO Max please contact:

Arthur Woo

WarnerMedia Direct, LLC

230 Park Avenue South

New York, NY 10003

Email: accessibility@HBOMax.com

Phone: 1-855-442-6629

To better assist us in addressing your inquiries regarding captioning on HBO Max, please include the following information with your submission:

Your full name, address, telephone number, email address;

The name of the program with the captioning issue;

The platform or device used to view the program;

A description of the captioning concern; and

Your preferred method of receiving a response to your inquiry

Please include “Online Captioning Concern” in the subject line of your written communication.

Qualifications & exceptions

• Providing the listed details is requested ("please include"), not stated as a condition of being heard.

Content & IP Rights · Permission or license

Anything you send as Feedback can be used by the company freely, without stated payment or credit

Parts of the Platform may invite feedback, comments or other information ("Feedback"). By submitting Feedback you agree that the company is free to use it to improve the Platform or for any other purpose permitted by applicable law. The Terms do not mention payment, credit or confidentiality for Feedback.

Supporting quotations

Portions of the Platform may invite you to provide us with feedback, comments or other information (“Feedback”).

By submitting Feedback, you agree that we are free to use the Feedback to improve the Platform or for any other purpose permitted by applicable law.

Qualifications & exceptions

• Use is open-ended ("any other purpose") but limited to purposes permitted by applicable law.

Content & IP Rights · Restriction or exception

Do not send story or idea pitches: they will not be treated as confidential, and you waive claims over them

The company does not accept unsolicited submissions of concepts, creative ideas, suggestions, stories or other potential content, to avoid later misunderstandings about similar projects by its staff or agencies. If you send one anyway, nothing you send will be accepted or considered or treated as confidential. You waive any claim against the company over an unsolicited submission, including claims for compensation, intellectual property infringement, idea theft, plagiarism or misappropriation, and you expressly waive any right to seek or obtain an injunction to stop a project based on, or allegedly based on, your submission.

Supporting quotations

We do not accept unsolicited submissions of concepts, creative ideas, suggestions, stories or other potential content.

If you do, please be aware that no material you send to us will be accepted or considered and will not be treated as confidential.

You hereby waive any claim you may have (including without limitation any claim for compensation, intellectual property infringement, idea theft, plagiarism, misappropriation or similar claims) against us in connection with any unsolicited submission.

you expressly waive any right you may have to seek or obtain injunctive relief to prevent the development, execution or release of any project or materials based on or allegedly based on the unsolicited submission

Content & IP Rights · Company practice

If you can post content, the company may screen, edit or remove it without any duty to, and disclaims responsibility

If the Platform lets you or other users upload photos, ratings or videos or post and exchange information, ideas and opinions ("Postings"), the company has the right, but not the obligation, to screen and monitor Postings and may remove or edit any it considers offensive or otherwise in breach of the Agreement, before they appear on the Platform or elsewhere. Postings do not reflect the views of HBO Max, and the company disclaims all responsibility and liability for them.

Supporting quotations

If the Platform provides you or other users an opportunity to upload photos, ratings, videos or post and exchange information, content, ideas and opinions (collectively, “Postings”)

we shall have the right, but not the obligation to you, to screen and monitor Postings and may decide to remove or edit any Postings, which we consider to be offensive or otherwise in breach of this Agreement, prior to their appearance on the Platform or elsewhere.

Postings do not reflect the views of HBO Max, and we disclaim all responsibility and liability arising from the Postings.

Qualifications & exceptions

• Applies only "if the Platform provides" a posting feature.

Not stated here

• This section does not say what licence or other rights the company receives in your Postings, apart from the right to screen, edit and remove them.

Content & IP Rights · Restriction or exception

When you post, you promise you have the rights, will avoid harmful content, and will not include sensitive personal data

You represent that you have all necessary rights in your Postings and the material in them, and that they will not violate or infringe third-party proprietary, intellectual property or other rights. You also promise not to upload or post nudity, obscene materials, hate speech or other objectionable, offensive, illegal or otherwise harmful material, and not to upload or post sensitive or confidential personal data as part of a Posting.

Supporting quotations

You represent that: (a) you have all necessary rights in all Postings you provide and all material, content and information they contain and that your Postings shall not violate or infringe upon any proprietary right, intellectual property right or other rights of third parties;

(b) you will not upload or post any nudity, obscene materials, hate speech or other objectionable, offensive, illegal or otherwise harmful materials to the Platform; and (c) you will not upload or post any sensitive or confidential personal data as part of the Postings.

Use & Processing · Permission or license

By using the Platform you accept service messages and, where law allows, promotional emails, texts and calls

Your Subscription Provider may send you emails, text messages, in-app notifications, push notifications and other electronic service communications about your account. To the extent permitted by applicable law you also consent to electronic promotional messages, offers, surveys and other materials. You understand that texts, calls or prerecorded messages may be generated by automatic telephone dialing systems. Agreeing to receive promotional texts is not a condition of buying any goods or services.

Supporting quotations

By using the Platform, you acknowledge that your Subscription Provider can send you emails, text messages, in-app notifications, push notifications or other electronic service communications about your HBO Max Account.

To the extent permitted by applicable law, you also consent to receive electronic promotional messages, offers, surveys and other materials.

You understand that texts, calls or prerecorded messages may be generated by automatic telephone dialing systems. Agreeing to receive these promotional texts is not a condition for purchasing any goods or services.

Qualifications & exceptions

• Consent to promotional messages is given "to the extent permitted by applicable law".

Use & Processing · User right or choice

You can opt out of promotional messages by link, STOP reply or notification settings; changes may be delayed

If you no longer want promotional communications you can opt out by clicking the unsubscribe link at the bottom of the message, by replying "STOP" to a text, or by signing in and updating your Notifications preferences in Settings. Changes to Notifications settings may not take effect immediately, and there can be a delay. The opt-out is described for promotional communications; the Terms do not offer an opt-out for account-related service communications.

Supporting quotations

If at any time you no longer want to receive promotional communications, you can opt out by either:

Unsubscribing by clicking on the link at the bottom of the electronic communication;

For text messages, by responding “STOP”; or

Signing into the Platform and updating your “Notifications” preferences in “Settings.” Changes made to your Notifications settings may not take effect immediately, and there could be a delay before your new settings become effective.

Content & IP Rights · Restriction or exception

Content is licensed for private use only: no public showings, and no bypassing encryption or copy protection

The Platform and everything in it are protected by copyrights, patents, trademarks, trade secrets and other rights. Copyright holders licensed the Content for private use only, not for public or commercial exhibition, so you may not show any Content to a public audience or view it in a public location, or try to circumvent, remove, deactivate or defeat any encryption, rights signaling or copy protection for the Content. Unauthorised copying, editing, exhibition, broadcast or distribution of a copyrighted programme can lead to severe criminal and civil penalties under U.S. or other applicable law.

Supporting quotations

The Platform, and all materials incorporated into the Platform are protected by copyrights, patents, trademarks, trade secrets or other legal rights.

The copyright holders have licensed this Content for private use only and not for public or commercial exhibition.

This means that you may not: (a) show any Content to any public audience or view it in a public location or (b) attempt to circumvent, avoid, bypass, remove, deactivate, impair or otherwise defeat any encryption, rights signaling or copy protection technology for the Content.

Unauthorized copying, editing, exhibition, broadcast or distribution of a copyrighted program can result in severe criminal and civil penalties under U.S. or any other applicable laws.

Content & IP Rights · Restriction or exception

Company trademarks, and others' trademarks, may not be used except as they appear in the Platform

Some characters, logos and images on the Platform are protected as the company's registered or unregistered trademarks, trade names or service marks. All other trademarks belong to their owners. Use of the company's trademarks, or anyone else's, is not authorised other than as incorporated into the Platform.

Supporting quotations

Some of the characters, logos or other images on the Platform are also protected as our registered or unregistered trademarks, trade names and/or service marks (“Trademarks”).

Use of our Trademarks or of anyone else’s trademarks is not authorized other than as incorporated into the Platform.

Data Access & Collection · Company practice

The company may gather usage data to enforce the Agreement, and blocking that data can end your Subscription

The company may gather data on Platform usage and other information to make sure the Platform is used in line with the Agreement. You agree not to block this transmission of data. Blocking it is treated as a violation of the Agreement and may result in immediate termination of your Subscription.

Supporting quotations

We may gather data on Platform usage and other information to ensure that the Platform is being used in accordance with this Agreement.

You agree not to block this transmission of data. If you do so, it will be considered a violation of this Agreement and may result in immediate termination of your Subscription.

Not stated here

• The Terms do not say what usage data and "other information" are gathered, how long they are kept or who receives them; the Privacy Policy is not supplied with this document.

Legal Rights & Agreement Rules · Procedure

Copyright owners can report infringing Content to a designated Copyright Agent with six listed items

If you believe Content on the Platform infringes your copyright under the laws of the Service Area, you send the Copyright Agent: your full name, address, telephone number and email address; a description of the copyrighted work; the exact URL or a detailed description of where the allegedly infringing material is; a statement of good faith belief that the use is not authorised by the owner, its agent or the law; an electronic or physical signature of the person authorised to act for the owner; and a statement that the information is accurate and that you are the owner or authorised to act for the owner. The Copyright Agent is the Legal Department at WarnerMedia Direct, LLC, 230 Park Ave South, New York, NY 10003, copyrightviolations@HBOMax.com.

Supporting quotations

If you believe that any Content on the Platform infringes your copyright under the laws of the Service Area, submit the following information to our designated Copyright Agent:

Your full name, address, telephone number, and email address;

A description of the copyrighted work that you believe has been infringed;

The exact URL or a detailed description of where the allegedly infringing material is located;

A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law;

An electronic or physical signature of the person authorized to act on behalf of the copyright owner; and

A statement by you that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

WarnerMedia Direct, LLC

230 Park Ave South

New York, NY 10003

Attn: Legal Department/Copyright Agent

Email: copyrightviolations@HBOMax.com

Not stated here

• The text does not say what the company does after receiving a copyright notice, such as removal or notice to the uploader.

Content & IP Rights · Restriction or exception

Content may be displayed only in the Service Area, for personal use, while your Subscription is in good standing

Unauthorised copying of any part of the Platform, including Content or the underlying software, is described as copyright infringement. You are authorised to access and display Content only in the Service Area, for non-commercial, personal entertainment use on compatible devices, while your Subscription remains active and in good standing, and only as the Agreement allows. If the company authorises you to copy any part of the Platform, that authorisation is limited to viewing a single copy for non-commercial personal entertainment, you must keep all copyright, trademark and proprietary notices intact, and using any material on any other service or networked computer environment is prohibited.

Supporting quotations

Please be aware that it is copyright infringement to make an unauthorized copy of any element or any portion of the Platform, including the Content or underlying software.

You are only authorized to access and display Content on the Platform in the Service Area for your non-commercial, personal, entertainment use on compatible devices while your Subscription remains active and in good standing and only as permitted in this Agreement.

If we authorize you to copy any part of the Platform, this authorization is limited to viewing a single copy for non-commercial, personal, entertainment use only, and requires you to keep intact all copyright, trademark and other proprietary notices. Using any material on any other service or networked computer environment is prohibited.

Content & IP Rights · Restriction or exception

You may not copy, share, link to, frame, rent, reverse engineer or otherwise exploit the Platform or its Content

Under "You may not," the Terms ban copying, reproducing, distributing, transferring, selling, licensing, publishing, entering into a database, displaying, publicly performing, modifying, creating derivative works from, uploading, editing, posting, linking to, framing, transmitting, renting, leasing, lending or sublicensing, or in any way exploiting any part of the Platform, and attempting to interfere with its operation. A separate item bans reverse engineering, decompiling, disassembling, deriving source code, capturing, adapting and similar acts in relation to the Platform or any Content, and also bans attempting, encouraging or helping anyone else to do so. The list includes "link to" and "frame", so the wording reaches linking to and framing parts of the Platform.

Supporting quotations

You may not:

copy, reproduce, distribute, transfer, sell, license, publish, enter into a database, display, perform publicly, modify, create derivative works, upload, edit, post, link to, frame, transmit, rent, lease, lend or sublicense or in any way exploit any part of the Platform, or attempt to interfere with the operation of the Platform;

reverse engineer, copy, decompile, disassemble, derive the source code of, modify, adapt, capture, reproduce, publicly display, publicly perform, transfer, sell, license, create derivative works from or based upon, republish, upload, edit, post, transmit, distribute, exploit, circumvent or otherwise translate, in whole or in part, the Platform or any Content or attempt, or encourage or assist any other person, to take any of the above action; or

Content & IP Rights · Restriction or exception

Scraping, data mining, building databases from the Platform and extracting data to train AI models are all banned

You may not use data mining, robots, viruses, worms, bugs or other data-gathering, scraping and extraction tools on the Platform, frame any portion of it, or try to tamper with, hack, corrupt or impair its administration or security. You may not copy, data mine, scrape or otherwise extract any Content or data for the purpose of training any artificial intelligence algorithm, system, model or tool, or any large language or machine learning model or similar technology. You also may not use the Content files or other elements of the Platform to construct any kind of database.

Supporting quotations

use any data mining, robots, virus, worms, bugs or other data gathering, scraping and extraction tools on the Platform, or frame any portion of the Platform, or attempt to tamper, hack, corrupt or impair the administration and/or security of the Platform;

copy, data mine, scrape or in any way extract any Content or data for the purpose of training any artificial intelligence algorithm, system, model or tool or any large language or machine learning model or any similar technology;

use the Content files or other elements of the Platform to construct any kind of database;

Security & Safeguards · Restriction or exception

You may not defeat or tamper with security protections, or use or share tools built to compromise security

You may not circumvent, disable or otherwise tamper with any security technology that protects any Content, system resources, accounts or any other part of the Platform, or try or help another person to do so. It is also prohibited to use or distribute tools designed for compromising security, such as password-guessing programs, cracking tools or network probing tools.

Supporting quotations

circumvent, disable, or otherwise tamper with any security technology protecting any Content, system resources, accounts or any other part of the Platform or to attempt or assist another person to do so.

It is prohibited to use or distribute tools designed for compromising security (e.g., password guessing programs, cracking tools or network probing tools).

Legal Rights & Agreement Rules · Restriction or exception

The Platform is provided "as is" with no warranties, including for availability, viewing quality or virus-free service

The additional legal terms apply to the fullest extent permitted by applicable law. The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, content availability and viewing quality, and non-infringement. The company does not warrant that the Platform will be available, uninterrupted or error-free, that defects will be corrected, or that the Platform or its servers are free of viruses or other harmful components.

Supporting quotations

To the fullest extent permitted by applicable law, the following additional legal terms apply:

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, CONTENT AVAILABILITY AND VIEWING QUALITY AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE PLATFORM WILL BE AVAILABLE, UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED OR THAT THE PLATFORM OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Qualifications & exceptions

• The warranty disclaimer applies "to the fullest extent permitted by applicable law"; the text does not list which jurisdictions limit it.

Security & Safeguards · Restriction or exception

No Subscription Provider is liable for losses from the use or misuse of your account

Within the warranty disclaimer, the Terms add that no Subscription Provider is liable for any loss or damage arising from the use or misuse of your HBO Max Account. It sits alongside the separate rule that you are responsible for all activity under your account.

Supporting quotations

ADDITIONALLY, NO SUBSCRIPTION PROVIDER SHALL BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM THE USE OR MISUSE OF YOUR HBO MAX ACCOUNT.

You are responsible for all activity by each Authorized User and for any other activity under your HBO Max Account, including the devices that are used to access the Platform.

Qualifications & exceptions

• Applies to the extent permitted by applicable law, per the lead-in to Section 5.

Legal Rights & Agreement Rules · Restriction or exception

The company and a wide group of related parties are not liable for indirect, consequential or punitive damages

You agree that HBO Max, its parent, subsidiary and affiliated entities, Third Party Providers, distributors, suppliers, licensors and assigns, and their employees, officers, members and directors (the "Released Parties") are not liable to you or any third party for indirect, special, incidental, consequential, exemplary or punitive damages of any kind, including lost profits or lost data, arising out of or in connection with the Platform. The exclusion applies only to the extent permitted by applicable law, and the text notes that some jurisdictions do not allow certain exclusions or limits.

Supporting quotations

YOU AGREE THAT HBO MAX AND OUR PARENT, SUBSIDIARY AND AFFILIATED ENTITIES, THIRD PARTY PROVIDERS, DISTRIBUTORS, SUPPLIERS, LICENSORS AND ASSIGNS, AND EACH OF THEIR RESPECTIVE EMPLOYEES, OFFICERS, MEMBERS AND DIRECTORS (COLLECTIVELY, THE “RELEASED PARTIES”)

ARE NOT LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING FOR ANY LOST PROFITS OR LOST DATA ARISING OUT OF OR IN CONNECTION WITH THE PLATFORM

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF SOME TYPES OF DAMAGES. THE ABOVE EXCLUSIONS WILL APPLY ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.

Qualifications & exceptions

• Covers third parties as well as you ("you or any third party").
• The Released Parties include Third Party Providers, distributors, suppliers and licensors, not just the company.

Charges & Financial Obligations · Restriction or exception

Total liability to you is capped at what you paid for the Platform in the 12 months before the claim

The Released Parties' liability to you for any cause, whatever the form of the action, is always limited to the amount you paid, if any, solely for the HBO Max Platform during the twelve months before the claim. If you paid nothing in that period, the cap can be zero. The limit applies to the extent permitted by applicable law. Separately, the arbitration clause says an arbitrator can award the same damages and relief a court could unless the arbitration provision expressly limits it.

Supporting quotations

THE RELEASED PARTIES’ LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU, SOLELY FOR THE HBO MAX PLATFORM DURING THE TWELVE (12) MONTHS PRIOR TO THE CLAIM.

THE ABOVE EXCLUSIONS WILL APPLY ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.

Qualifications & exceptions

• Only amounts paid "solely for the HBO Max Platform" in the prior twelve months count.

Not stated here

• The Terms do not list exceptions to the cap, such as for personal injury, fraud or liability that cannot be limited by law, beyond the general "extent permitted by applicable law" wording.

Cross-references

• contrast (model-proposed): The arbitrator can grant any remedy a court could, but each side normally bears its own attorneys' fees — contrast: The liability section caps recovery at fees paid in the prior 12 months, while the arbitration section lets the arbitrator grant any remedy a court could; the text does not say which controls in arbitration.

Legal Rights & Agreement Rules · Restriction or exception

You agree your damages are not irreparable, so you cannot get an injunction that restricts access to the Platform

You agree that any damages you suffer under the Agreement are not irreparable and are not enough to entitle you to an injunction or other equitable relief that would restrict the availability of the Platform, or any person's ability to access any part of it.

Supporting quotations

YOU AGREE THAT ANY DAMAGES YOU INCUR ARISING OUT OF THIS AGREEMENT ARE NOT IRREPARABLE AND ARE INSUFFICIENT TO ENTITLE YOU TO AN INJUNCTION OR OTHER EQUITABLE RELIEF RESTRICTING THE AVAILABILITY OF, OR ANY PERSON’S ABILITY TO ACCESS, ANY PORTION OF THE PLATFORM.

Qualifications & exceptions

• The limit is about relief restricting access to the Platform; it does not by its words bar every kind of injunction.

Legal Rights & Agreement Rules · Restriction or exception

Any claim about the Platform or the Agreement must be started within one year or it is permanently barred

To the extent permitted by applicable law, any claim relating in any way to the Platform or the Agreement must be commenced within one year of the events that first gave rise to it. If not, both you and the company are permanently barred from pursuing the claim. Section 5.4(b) adds that limitation periods and filing-fee deadlines are tolled while the parties go through the mandatory informal dispute resolution process, so the one-year clock does not run during that process.

Supporting quotations

TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM RELATING IN ANY WAY TO THE PLATFORM OR THIS AGREEMENT MUST BE COMMENCED WITHIN ONE (1) YEAR OF THE EVENTS FIRST GIVING RISE TO THE CLAIM.

IF NOT COMMENCED WITHIN THIS ONE (1) YEAR PERIOD, YOU AND WE ARE EACH PERMANENTLY BARRED FROM PURSUING THAT CLAIM.

Any applicable limitations period (including statute of limitations) and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution procedures set forth in this Subsection 5.4(b).

Qualifications & exceptions

• Applies both to claims you bring and claims the company brings.
• Applies only "to the extent permitted by applicable law".

Legal Rights & Agreement Rules · Restriction or exception

You must indemnify Subscription Providers and related parties for third-party claims from your breach or alleged breach

You agree to indemnify and hold harmless the Subscription Provider(s) and their parents, subsidiaries, affiliates, partners, agents and licensors, and the officers, directors, employees, members and shareholders of all of them (the "Indemnified Parties"), against all third-party claims, losses, expenses, damages and costs, including reasonable attorney's fees, resulting from your actual or alleged breach of the Agreement. "Subscription Provider" includes Third Party Providers, so the protected group can include your app store or TV or mobile provider. The trigger includes an alleged breach, not only a proven one.

Supporting quotations

You agree to indemnify and hold harmless the Subscription Provider(s) and their respective parents, subsidiaries, affiliates, partners, agents and licensors, and the officers, directors, employees, members and shareholders of all of the foregoing (collectively, the “Indemnified Parties”)

from and against all third party claims, losses, expenses, damages and costs, including reasonable attorney’s fees, resulting from your actual or alleged breach of this Agreement.

Qualifications & exceptions

• Covers third-party claims; the text does not say it covers the company's own direct claims against you.

Legal Rights & Agreement Rules · Restriction or exception

You must cooperate in the company's defense, it can take over indemnified matters, and you cannot settle them alone

You must cooperate as fully and as reasonably as required in the company's defense of any claim. The company reserves the right, at its own expense, to take over the exclusive defense and control of any matter otherwise subject to your indemnification, and you may not settle any such matter without the company's written consent.

Supporting quotations

You will cooperate as fully and as reasonably required in our defense of any claim.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall not in any event settle any such matter without our written consent.

Legal Rights & Agreement Rules · Procedure

After a complete Notice there is a 60-day good-faith period, with an optional settlement conference, before arbitration

After the company receives a completed Notice, the parties must make a good-faith effort to resolve the dispute for 60 days, which can be extended by agreement. The recipient may request an individualized telephone or video settlement conference, which can be held after the 60 days, and both sides will personally attend with counsel if represented. If the issues in the Notice are not resolved within 60 days after the completed Notice is received (or a longer agreed time), either side may start an arbitration or a small claims court case, where small claims rules permit.

Supporting quotations

After receipt of a completed Notice, the parties shall engage in a good faith effort to resolve the dispute for a period of 60 days (which can be extended by agreement).

the recipient may request an individualized telephone or video settlement conference (which can be held after the 60-day period) and both parties will personally attend (with counsel, if represented).

If we and you do not reach an agreement to resolve the issues identified in the Notice within 60 days after the completed Notice is received (or a longer time if agreed to by the parties), you or we may commence an arbitration proceeding or a small claims court proceeding (if permitted by small claims court rules).

Legal Rights & Agreement Rules · Restriction or exception

Completing the Notice and informal process is a condition to arbitration; a court can block a non-compliant case

Complying with the mandatory pre-arbitration notice and informal dispute resolution procedures is a condition precedent to starting arbitration. Limitation periods, including statutes of limitations, and filing-fee deadlines are tolled while the parties go through those procedures. If any requirement has not been met, a court of competent jurisdiction may enjoin filing or pursuing the arbitration. Unless prohibited by law, the arbitration administrator may not accept, administer, assess or demand fees for an arbitration started without completing the process, and a pending arbitration shall be administratively closed. A party can still seek damages for non-compliance in arbitration.

Supporting quotations

Compliance with this Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures section is a condition precedent to initiating arbitration.

Any applicable limitations period (including statute of limitations) and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution procedures set forth in this Subsection 5.4(b).

If any aspect of these requirements has not been met, a court of competent jurisdiction may enjoin the filing or prosecution of an arbitration.

If the arbitration is already pending, it shall be administratively closed. Nothing in this paragraph limits the right of a party to seek damages for non-compliance with these Procedures in arbitration.

Cross-references

• qualifies (model-proposed): Any claim about the Platform or the Agreement must be started within one year or it is permanently barred — qualifies: The one-year deadline is paused (tolled) while the parties complete the mandatory informal dispute resolution process.

Legal Rights & Agreement Rules · Procedure

NAM administers the arbitration under its rules, and a signed certification must accompany the demand

The arbitration is governed by the applicable rules of National Arbitration & Mediation (NAM), including its Comprehensive Dispute Resolution Rules and Procedures and Supplemental Rules for Mass Arbitration Filings, as modified by the Arbitration Agreement, and is administered by NAM. If NAM is unavailable or unwilling, the parties pick another provider, or a court does if they cannot agree. The NAM Rules are available online, by phone at 1-800-358-2550, or in writing at the Notice Address, and a form to start arbitration is available from NAM. The party starting arbitration must submit a certification that it completed the Notice and Informal Dispute Resolution requirements and is a party to the Arbitration Agreement; the demand and certification must be personally signed by that party and its counsel, if represented.

Supporting quotations

The arbitration will be governed by applicable rules of National Arbitration & Mediation (“NAM”) (including the Comprehensive Dispute Resolution Rules and Procedures and/or the Supplemental Rules for Mass Arbitration Filings, as applicable) (“NAM Rules”), as modified by this Arbitration Agreement, and will be administered by the NAM.

(If the NAM is unavailable or unwilling to do so, another arbitration provider shall be selected by the parties that will do so, or if the parties are unable to agree on an alternative administrator, by the court pursuant to 9 U.S.C. § 5.)

by calling NAM at 1-800-358-2550, or by requesting them in writing at the Notice Address.

the party initiating arbitration must submit a certification that they have complied with and completed the Notice and Informal Dispute Resolution requirements

The demand for arbitration and certification must be personally signed by the party initiating arbitration (and their counsel, if represented).

Not stated here

• The first sentence of the paragraph on the certification is worded awkwardly ("You and we agree as otherwise expressly provided herein and except as to the party initiating arbitration must submit a certification"), so the exact exception it intends is unclear.

Legal Rights & Agreement Rules · Restriction or exception

The arbitrator decides most issues, but a court decides whether the arbitration clause applies and is enforceable

All issues are for the arbitrator to decide, except issues about the scope and enforceability of the Arbitration Agreement or whether a dispute can or must be brought in arbitration, including whether it falls under this clause or an earlier arbitration provision, which are for a court of competent jurisdiction. The arbitrator may consider, but is not bound by, rulings in other arbitrations involving different customers.

Supporting quotations

All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the Arbitration Agreement or whether a dispute can or must be brought in arbitration

which are for a court of competent jurisdiction to decide. The arbitrator may consider but shall not be bound by rulings in other arbitrations involving different customers.

Legal Rights & Agreement Rules · Procedure

Hearings default to your billing county with in-person attendance, and the decision binds only you and the company

Unless you and the company agree otherwise, or the NAM Rules say otherwise, arbitration hearings take place in the county (or parish) of your billing address, and you and an HBO Max representative must attend in person. At the end the arbitrator issues a reasoned written decision explaining the essential findings and conclusions. The decision is binding only between you and the company and has no preclusive effect in another arbitration or proceeding involving a different party. An award that has been fully satisfied shall not be entered in any court.

Supporting quotations

Unless we and you agree otherwise, or the applicable NAM Rules dictate otherwise, any arbitration hearings will take place in the county (or parish) of your billing address and you and an HBO Max representative will be required to attend in person.

the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.

The arbitrator’s decision is binding only between you and HBO Max and will not have any preclusive effect in another arbitration or proceeding that involves a different party. An arbitrator’s award that has been fully satisfied shall not be entered in any court.

Legal Rights & Agreement Rules · Restriction or exception

Lawyers certify claims are not frivolous, and the arbitrator may sanction parties and counsel

Counsel representing a party in arbitration certifies, when starting and continuing the case, that they comply with Federal Rule of Civil Procedure 11(b), including that the claim or relief sought is neither frivolous nor brought for an improper purpose. The arbitrator may impose sanctions under the NAM Rules, Rule 11 or applicable federal or state law against all appropriate represented parties and counsel.

Supporting quotations

you and HBO Max agree that any counsel representing a party in arbitration certifies when initiating and proceeding in arbitration that they are complying with the requirements of Federal Rule of Civil Procedure 11(b)

The arbitrator is authorized to impose any sanctions under the NAM Rules, Federal Rule of Civil Procedure 11, or applicable federal or state law, against all appropriate represented parties and counsel.

Legal Rights & Agreement Rules · Restriction or exception

The arbitrator can grant any remedy a court could, but each side normally bears its own attorneys' fees

Except as the Arbitration Agreement expressly provides, the arbitrator may grant any remedy, relief or outcome the parties could have received in court, including attorneys' fees and costs under applicable law. Unless the law provides otherwise, each party bears its own attorneys' fees and costs in arbitration, unless the arbitrator awards sanctions or finds that the substance of the claim, the defense or the relief sought is frivolous or brought for an improper purpose, as measured by Federal Rule of Civil Procedure 11(b).

Supporting quotations

Except as expressly provided in the Arbitration Agreement, the arbitrator may grant any remedy, relief, or outcome that the parties could have received in court, including the awards of attorneys’ fees and costs in accordance with applicable law.

Unless otherwise provided by applicable law, the parties shall bear their own attorneys’ fees and costs in arbitration unless the arbitrator awards sanctions or finds that either the substance of the claim, the defense, or the relief sought is frivolous or brought for an improper purpose

Qualifications & exceptions

• Other parts of Section 5.4 limit relief, including the individualized-relief rule and the offer-of-settlement cost shifting.

Charges & Financial Obligations · Company commitment

Arbitration fees follow NAM rules, but the company pays what is needed if fees would be prohibitive for you

Arbitration fees (filing, arbitrator and hearing fees) are governed by the applicable NAM Rules unless you qualify for a fee waiver under applicable law. If, after exhausting any available fee waivers, the arbitrator finds the fees would be prohibitive for you compared with litigation, the company will pay as much of your filing, arbitrator and hearing fees as the arbitrator considers necessary to prevent the arbitration from being cost-prohibitive, regardless of outcome. The exception is where the arbitrator decides your claims were frivolous, brought for an improper purpose or asserted in bad faith. Either party may ask NAM to reduce or defer fees.

Supporting quotations

The payment of arbitration fees (the fees imposed by the arbitration administrator including filing, arbitrator, and hearing fees) will be governed by the applicable NAM Rules unless you qualify for a fee waiver under applicable law.

If after exhausting any potentially available fee waivers, the arbitrator finds that the arbitration fees will be prohibitive for you as compared to litigation, we will pay as much of your filing, arbitrator, and hearing fees in the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive, regardless of the outcome of the arbitration, unless the arbitrator determines that your claim(s) were frivolous or brought for an improper purpose or asserted in bad faith.

You and we agree that arbitration should be cost-effective for all parties and that any party may engage with NAM to address the reduction or deferral of fees.

Qualifications & exceptions

• The company's payment is conditional on a finding that fees are prohibitive; it is not a promise to pay all fees in every case.

Cross-references

• narrows (model-proposed): You stay liable for unpaid amounts and collection costs, except as Section 5.4 provides for arbitration fees — exception_to: You remain liable for arbitration costs except as Section 5.4 provides; Section 5.4(d) has the company pay prohibitive fees.

Legal Rights & Agreement Rules · User right or choice

Either party can ask for a confidentiality order covering information disclosed in the arbitration

If either party asks, the arbitrator will issue an order that confidential information of either party disclosed during the arbitration, in documents or orally, may not be used or disclosed except in connection with the arbitration or a proceeding to enforce the award. Any permitted court filing of confidential information must be made under seal to the furthest extent the law allows.

Supporting quotations

Upon either party’s request, the arbitrator will issue an order requiring that confidential information of either party disclosed during the arbitration (whether in documents or orally) may not be used or disclosed except in connection with the arbitration or a proceeding to enforce the arbitration award

any permitted court filing of confidential information must be done under seal to the furthest extent permitted by law.

Charges & Financial Obligations · Restriction or exception

A rejected settlement offer can make the losing side pay the other side's later costs, including attorneys' fees

In any arbitration between you and the company, the defending party may, but need not, make a written settlement offer at any time before the evidentiary hearing or, if a dispositive motion is allowed, before it is granted. The offer's amount or terms are not disclosed to the arbitrator until after the award. If the award in the other party's favor is less than the offer, or the award is in the defending party's favor, the other party must pay the defending party's costs incurred after the offer was made, including attorneys' fees. If a statute or case law prohibits shifting costs incurred in the arbitration, the offer instead stops the accumulation of costs the claimant might otherwise be entitled to recover for that cause of action.

Supporting quotations

In any arbitration between you and HBO Max, the defending party may, but is not obligated to, make a written settlement offer at any time before the evidentiary hearing or, if a dispositive motion is permitted, prior to the dispositive motion being granted.

If the award is issued in the other party’s favor and is less than the defending party’s settlement offer or if the award is in the defending party’s favor, the other party must pay the defending party’s costs incurred after the offer was made, including any attorneys’ fees.

If any applicable statute or case law prohibits the shifting of costs incurred in the arbitration, then the offer in this provision shall serve to cease the accumulation of any costs to which the party bringing the claim may be entitled for the cause of action under which it is suing.

Qualifications & exceptions

• The rule applies to whichever side is the defending party, including you.

Cross-references

• qualifies (model-proposed): The arbitrator can grant any remedy a court could, but each side normally bears its own attorneys' fees — qualifies: The default that each side bears its own fees is qualified by the offer-of-settlement rule, under which the other party pays the defending party's later costs including attorneys' fees.

Legal Rights & Agreement Rules · Restriction or exception

Relief is limited to you personally, class and representative claims are barred, and failed bans go to court

The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only as far as needed for that party's individual claim. To the fullest extent permitted by law, each side may bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, representative or private attorney general proceeding. Unless both sides agree otherwise, the arbitrator may not consolidate more than one person's claims or preside over a representative, class or private attorney general proceeding. If, after all appeals, any of these prohibitions is found unenforceable for a particular claim or request for relief, that claim or request is decided by a court after all other arbitrable claims and requests are arbitrated.

Supporting quotations

The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING.

Further, unless both you and we agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative, class or private attorney general proceeding.

then the parties agree such a claim or request for relief shall be decided by a court of competent jurisdiction, after all other arbitrable claims and requests for relief are arbitrated.

Cross-references

• qualifies (model-proposed): Both sides waive class, collective and representative claims, but may join a class-wide settlement — qualifies: The class and representative bans carry a fallback: if a ban is held unenforceable for a claim or request for relief, a court decides that claim after other claims are arbitrated.

Legal Rights & Agreement Rules · Restriction or exception

Section 5.4 replaces any earlier arbitration agreement with the company, including for older claims

You agree that any arbitration between you and the company is subject to Section 5.4 and not to any earlier arbitration agreement you had with the company. Despite any contrary provision, Section 5.4 amends any earlier arbitration agreement, including as to claims that arose before this or any earlier arbitration agreement.

Supporting quotations

You agree that any arbitrations between you and HBO Max will be subject to this Section 5.4 and not to any prior arbitration agreement you had with HBO Max, and, notwithstanding any provision in this Agreement to the contrary, you agree that this Section 5.4 amends any prior arbitration agreement you had with HBO Max, including with respect to claims that arose before this or any prior arbitration agreement.

Legal Rights & Agreement Rules · User right or choice

You can reject a future change to the arbitration terms within 30 days, but this does not let you opt out of arbitration

If the company makes a future change to the Arbitration Agreement, other than a change to the Notice Address, you may reject that change by emailing notice@wbd.com from the email address associated with your HBO Max subscription within 30 days of notice of the change. The email must give your full legal name, mailing address, phone number, any username or email tied to an account or newsletter, and when and how you subscribed. You must send it personally, not through an agent or attorney, and include a personally signed statement that you reject the change. The Terms state that this is not an opt out of arbitration altogether.

Supporting quotations

if HBO Max makes any future change to this Arbitration Agreement (other than a change to the Notice Address), you may reject any such change by sending HBO Max an email from the email address associated with your HBO Max subscription to notice@wbd.com within 30 days of notice of the change

Such an opt-out email must be sent by you personally, and not by your agent, attorney, or anyone else purporting to act on your behalf. It must include a statement, personally signed by you, that you wish to reject the change to the Arbitration Agreement.

This is not an opt out of arbitration altogether.

5.4. DISPUTE RESOLUTION:

Qualifications & exceptions

• This 30-day rejection right is a specific exception to the general rule in Section 5.13 that continued use means you accept changed Terms.

Not stated here

• The Terms do not say how the company gives "notice of the change" that starts the 30-day period.

Cross-references

• narrows (model-proposed): Continued use, or not cancelling before renewal, means you accept changes; arbitration changes can be rejected — exception_to: Continued use generally means you accept changed Terms, but changes to the Arbitration Agreement can be rejected within 30 days.

Legal Rights & Agreement Rules · Procedure

25 or more similar claims through the same or coordinated counsel trigger a separate staged mass-filing process

If at any time 25 or more claimants, including you, submit Notices or seek to file arbitration demands raising similar claims against the other party or related parties through the same or coordinated counsel or entities, in line with the Mass Filing criteria in NAM's Mass Filing rules, extra procedures apply. Counsel for both sides must meet and confer about changing the procedures to fit the case, and you and the company acknowledge that taking part in a Mass Filing may delay the adjudication of the dispute. Limitation periods and filing-fee deadlines are tolled from when the pre-arbitration Notice procedures begin, if the Notice complies with Section 5.4(b), until the claim is selected for the staged process or is settled, withdrawn, otherwise resolved or opted out of arbitration.

Supporting quotations

If, at any time, 25 or more claimants (including you) submit Notices or seek to file demands for arbitration raising similar claims against the other party or related parties by the same or coordinated counsel or entities

The parties acknowledge and agree that by electing to participate in a Mass Filing, the adjudication of their dispute might be delayed.

Any applicable limitations period (including statute of limitations) and any filing fee deadlines shall be tolled beginning when the Pre-Arbitration Notice and Informal Dispute Resolution Procedures are initiated, so long as the pre-arbitration Notice complies with the requirements in Subsection 5.4(b), until your claim is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration.

Qualifications & exceptions

• The trigger depends on shared or coordinated counsel or entities, not on 25 unrelated claimants.

Legal Rights & Agreement Rules · Procedure

Mass filings proceed in stages of 50, 100 and 200 claims, with no fees on claims not yet selected

Stage One: counsel for the claimants and for the company each pick 25 claims (50 total) to be filed and proceed as individual arbitrations, each before a different single arbitrator unless the parties agree otherwise in writing. Remaining claims are not filed or treated as filed, and no arbitration fees are assessed on them, until they are selected. After Stage One the parties promptly hold a global mediation of all remaining claims with a retired federal or state judge, and the company pays the mediator's fee. Stage Two repeats this with 50 claims per side (100 total), again followed by a global mediation paid for by the company. Stage Three uses 100 claims per side (200 total); afterwards counsel for claimants may elect a global mediation with a retired judge.

Supporting quotations

Counsel for the claimants and counsel for HBO Max shall each select 25 claims per side (50 claims total) to be filed and to proceed in individual arbitrations as part of a staged process.

Any remaining claims shall not be filed or deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process.

After this initial set of staged proceedings is completed, the parties shall promptly engage in a global mediation session of all remaining claims with a retired federal or state court judge and HBO Max shall pay the mediator’s fee.

counsel for the claimants and counsel for HBO Max shall each select 50 claims per side (100 claims total) to be filed and to proceed in individual arbitrations as part of a second staged process

HBO Max shall pay the mediator’s fee.

counsel for the claimants and counsel for HBO Max shall each select 100 claims per side (200 claims total) to be filed and to proceed in individual arbitrations as part of a third staged process

Following this third set of staged proceedings, counsel for claimants may elect to have the parties participate in a global mediation session of all remaining claims with a retired federal or state court judge.

Not stated here

• The text does not say who pays the mediator's fee for the optional mediation after Stage Three.

Legal Rights & Agreement Rules · User right or choice

After the staged process, you or the company can opt a claim out of arbitration and into court

If your claim is not resolved in the staged process, either side may opt out of arbitration and have the claim heard in court. You do this by emailing a personally signed notice to notice@wbd.com from the email address tied to your subscription, within 30 days after the end of Stage 3 or the optional Stage 3 mediation. It must be sent by you personally, not by an agent or attorney. The company may opt your claim out of arbitration by sending a personally signed notice to your counsel within 14 days after your 30-day window expires, and counsel for the parties may agree to adjust these deadlines.

Supporting quotations

If your claim is not resolved as part of the staged process identified above, either:

Option One: You and HBO Max may separately or by agreement, opt out of arbitration and elect to have your claim heard in court consistent with the Agreement.

Such an opt-out email must be sent by you personally, and not by your agent, attorney or anyone else purporting to act on your behalf. It must include a statement, personally signed by you, that you wish to opt out of arbitration within 30 days after the conclusion of Stage 3 or the elective mediation associated with Stage 3.

HBO Max may opt your claim out of arbitration by sending an individual, personally signed notice of its intention to opt out to your counsel within 14 days after the expiration of your 30 day opt out period. Counsel for the parties may agree to adjust these deadlines.

Qualifications & exceptions

• This opt-out exists only for claims in the mass-filing process; the general arbitration clause has no opt out, and Section 5.4(h) says the rejection right for future changes is not an opt out of arbitration.

Not stated here

• The text refers to the company opting out "to your counsel", so it is unclear how a claimant without a lawyer would be notified.

Cross-references

• narrows (model-proposed): Nearly all disputes go to arbitration, except bodily injury and intellectual property claims; small claims is an option — exception_to: The general rule is arbitration of all disputes, but in the mass-filing process a claim can be opted out of arbitration and heard in court.

Legal Rights & Agreement Rules · Procedure

Without a court opt out, mass-filing claims are arbitrated 200 at a time, selected randomly or by counsel's process

If neither side elects court under Option One, your claim is resolved in continuing staged individual arbitration proceedings. If more than 200 claims remain, 200 are randomly selected, or chosen through a process agreed by counsel, to be filed and proceed as individual arbitrations; if fewer than 200 remain, all of them proceed. Remaining claims are not filed or deemed filed, and no arbitration fees are assessed on them, until they are selected. After each set of 200 claims is adjudicated, settled, withdrawn or resolved, the process repeats. Counsel are encouraged to meet and confer, mediate and work with NAM, including a Procedural Arbitrator, to streamline claims and resolve the remainder.

Supporting quotations

Option Two: If neither you nor HBO Max elect to have your claim heard in court consistent with Option One, then you agree that your claim will be resolved as part of continuing, staged individual arbitration proceedings as set forth below.

Assuming the number of remaining claims exceeds 200, then 200 claims shall be randomly selected (or selected through a process agreed to by counsel for the parties) to be filed and to proceed in individual arbitrations as part of a staged process.

After each set of 200 claims are adjudicated, settled, withdrawn or otherwise resolved, this process shall repeat consistent with these parameters.

Any remaining claims shall not be filed or deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those claims unless and until they are selected to be filed in individual arbitration proceedings as part of a staged process.

Qualifications & exceptions

• Section 5.4(i) acknowledges that taking part in a Mass Filing might delay the adjudication of a dispute.

Legal Rights & Agreement Rules · Restriction or exception

A court can enforce the mass-filing rules, and if they are unenforceable for your claim it goes to court

A court of competent jurisdiction has authority to enforce the Mass Filing provisions and, if necessary, to stop the mass filing, prosecution or administration of arbitrations and the assessment of arbitration fees. If these procedures apply to your claim and a court decides they cannot be enforced as to it, your claim proceeds in court. You and the company also state that you value the integrity and efficiency of arbitration, will act in good faith to follow the process, and agree the Mass Filing procedures are reasonably designed to produce an efficient and fair result.

Supporting quotations

A court of competent jurisdiction shall have the authority to enforce these Mass Filing provisions and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations and the assessment of arbitration fees.

If these additional procedures apply to your claim, and a court of competent jurisdiction determines that they are not enforceable as to your claim, then your claim shall proceed in a court of competent jurisdiction consistent with this Agreement.

You and HBO Max acknowledge and agree to act in good faith to ensure the processes set forth herein are followed. The parties further agree that application of these Mass Filing procedures have been reasonably designed to result in an efficient and fair adjudication of such cases.

Legal Rights & Agreement Rules · Restriction or exception

If part of the arbitration agreement is invalid, it is replaced by the closest valid wording and the rest stays in force

If any portion of the Arbitration Agreement is found void, invalid or unenforceable, that portion is severable and, if possible, replaced by a valid and enforceable provision that matches the original intent as closely as possible. The rest of the Arbitration Agreement stays valid and enforceable.

Supporting quotations

If any portion of this Arbitration Agreement is found to be void, invalid, or otherwise unenforceable, then that portion shall be deemed to be severable and, if possible, superseded by a valid, enforceable provision, or portion thereof, that matches the intent of the original provision, or portion thereof, as closely as possible.

The remainder of this Arbitration Agreement shall continue to be enforceable and valid according to the terms contained herein.

Qualifications & exceptions

• The class-action and individualized-relief rules have their own fallback in Section 5.4(g): if a prohibition is unenforceable for a claim, a court decides that claim.

Legal Rights & Agreement Rules · Restriction or exception

Both sides waive class, collective and representative claims, but may join a class-wide settlement

To the fullest extent permitted by law, you and the company agree that each may bring claims, whether in court or in arbitration, only in an individual capacity, and not as a plaintiff, claimant or class member in any class, collective, consolidated, private attorney general or representative proceeding. You may not bring a claim for another person unless acting as a parent, guardian or ward of a minor or in a similar capacity for someone who cannot bring their own claim. You also may not take part in such a proceeding brought by a third party. The exception is that either of you may participate in a class-wide settlement.

Supporting quotations

You and HBO Max agree that, to the fullest extent permitted by law, each party may bring claims (whether in court or in arbitration) against the other only in an individual capacity, and not participate as a plaintiff, claimant or class member in any class, collective, consolidated, private attorney general or representative proceeding.

may not bring a claim on behalf of any other person unless doing so as a parent, guardian or ward of a minor or in another similar capacity for an individual who cannot otherwise bring their own individual claim.

This also means that you and HBO Max may not participate in any class, collective, consolidated, private attorney general or representative proceeding brought by any third party. Notwithstanding the foregoing, you or HBO Max may participate in a class-wide settlement.

Qualifications & exceptions

• Applies "to the fullest extent permitted by law".
• Applies in court as well as in arbitration.

Legal Rights & Agreement Rules · Restriction or exception

Both sides give up the right to a jury trial, to the fullest extent the law allows

To the fullest extent permitted by law, you and the company waive any right to a jury trial. The arbitration agreement also states a mutual waiver of the right to a jury trial and to take part in a class action.

Supporting quotations

To the fullest extent permitted by law, you and HBO Max waive any right to a jury trial.

Qualifications & exceptions

• Applies "to the fullest extent permitted by law".

Data Access & Collection · Company practice

The company may investigate suspected violations and collect information from you, handled under its Privacy Policy

The company may investigate suspected violations of the Agreement. As part of an investigation it may collect information from you and take appropriate steps to address violations. It says it will collect and use any such information in accordance with the HBO Max Privacy Policy.

Supporting quotations

We may investigate suspected violations of this Agreement. As part of any such investigation, we may collect information from you and take appropriate steps to address any such violations.

We will collect and use any such information in accordance with the HBO Max Privacy Policy.

Not stated here

• The kinds of information collected in an investigation, and the Privacy Policy that governs its use, are not described in this document.

Linking & Identification · Restriction or exception

Links, URLs and QR codes may lead to outside sites the company does not control or take responsibility for

The Platform may contain links, URLs or QR codes to other websites, including social media platforms and sites owned or run by the company or Third Party Providers. Those sites are not under the company's control, and the company says it is not responsible for their content, accuracy, copyright compliance, legality, decency or any other aspect, whether or not they are affiliated with HBO Max or a Third Party Provider. You are told to review the terms of use and privacy policy of any site you visit.

Supporting quotations

The Platform may contain links, URLs or QR codes to other websites, including, without limitation, social media platforms and sites owned or operated by us or Third Party Providers.

These sites are not under our control, and you acknowledge that we are not responsible for their content, accuracy, copyright compliance, legality, decency or any other aspect of these sites whether or not these sites are affiliated in any way with HBO Max or any Third Party Provider.

You should review the applicable terms of use and privacy policy for any sites you visit to understand your rights.

Legal Rights & Agreement Rules · Restriction or exception

Your agreement is with the company, not your Third Party Provider, which has no duty to maintain the Platform

The Terms, together with the extra conditions of your Subscription, are an agreement between you and the company, not between you and any Third Party Provider. Unless the Terms say otherwise, Third Party Providers have no obligation to provide technical maintenance for the Platform or to respond to product claims about it, and they are not responsible for product or intellectual property claims linked to the Platform. You are told to review your Third Party Provider's own terms to confirm you comply with them.

Supporting quotations

This Agreement, together with the additional conditions of your Subscription, constitute an agreement between you and us, and not between you and any other Third Party Provider(s).

Unless otherwise specified in these Terms, Third Party Providers will have no obligation to provide technical maintenance for the Platform or respond to product claims regarding the Platform. Third Party Providers are not responsible for any product or intellectual property claims associated with the Platform.

Please review your Third Party Provider’s terms of use and user agreements to confirm your compliance with those terms.

Qualifications & exceptions

• Third Party Providers still count as "Subscription Providers" for billing, suspension and indemnity purposes elsewhere in the Terms.

Legal Rights & Agreement Rules · Restriction or exception

On an iOS device you must also follow Apple's App Store terms, and Apple can enforce this Agreement against you

If you access the Platform on an iOS device you must also comply with the App Store Terms of Use. You acknowledge and agree that Apple, Inc. and its subsidiaries are third-party beneficiaries of the Agreement. When you accept the Agreement, Apple has the right, and is deemed to accept the right, to enforce it against you as a third-party beneficiary.

Supporting quotations

If you access the Platform via an iOS device, you must also comply with the App Store Terms of Use.

You acknowledge and agree that Apple, Inc. (“Apple”), and its subsidiaries are third-party beneficiaries of this Agreement. Upon your acceptance of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary hereof.

Qualifications & exceptions

• Section 5.15 elsewhere says no third party is entitled to benefit under the Agreement; this iOS provision is the stated exception for Apple and its subsidiaries.

Not stated here

• The App Store Terms of Use are a separate document and are not supplied here.

Cross-references

• contrast (model-proposed): The Agreement is personal to you, the company can transfer it on a change of control, and no third party can benefit — contrast: Section 5.8 makes Apple and its subsidiaries third-party beneficiaries with a right to enforce the Agreement, while Section 5.15 says no third party is entitled to benefit under it; the text does not say how the two fit together.

Data Access & Collection · Restriction or exception

The Platform is meant for your Home Country; you may not mask your location, and the company may verify it

The Platform is intended for use in your Home Country, and you may also access it within other countries in the Service Area. You are prohibited from using any technology to mask your location or hinder the company's ability to determine your location, and the company may use technologies to verify your geographic location.

Supporting quotations

The Platform is intended for use in your Home Country, and you may also access the Platform within other countries within the Service Area.

You are prohibited from using any technology to mask your location or hinder our ability to determine your location. We may use technologies to verify your geographic location.

Qualifications & exceptions

• Some Content, downloads and features behave differently outside your Home Country (see the content and downloads cards).

Not stated here

• The Terms do not say which location technologies or data the company uses, or how long location data is kept.

Account & Service Control · Context

The U.S. Service Area covers the U.S., D.C. and five territories; the U.S. entity's address is in New York

The U.S. Service Area includes the United States, the District of Columbia and the U.S. territories of American Samoa, Guam, Puerto Rico, the Northern Mariana Islands and the U.S. Virgin Islands. These territories are the "certain U.S. territories" referred to in the U.S. eligibility rule. The U.S. Service Area contact is WarnerMedia Direct, LLC, 230 Park Avenue South, New York, NY 10003, United States of America.

Supporting quotations

The “U.S. Service Area” includes the U.S., the District of Columbia and the U.S. territories of American Samoa, Guam, Puerto Rico, the Northern Mariana Islands and the U.S. Virgin Islands.

U.S. Service Area Contact Information:

WarnerMedia Direct, LLC

230 Park Avenue South

New York, NY 10003

United States of America

Cross-references

• related (model-proposed): To subscribe in the U.S. you must be 18 or older and live in the U.S. Service Area; minors may only be Authorized Users — defines: The "certain U.S. territories" in the U.S. eligibility rule are the ones listed in the U.S. Service Area definition.

Legal Rights & Agreement Rules · Context

"Service Area" means the U.S., LATAM, EMEA and APAC regions together, so access is allowed across all of them

The Terms define the LATAM Service Area (Anguilla to Venezuela, including Mexico, Brazil and Argentina), the EMEA Service Area (the HBO Nordic, HBO Europe, DCB and BluTV areas, including France, Spain, Poland and Türkiye) and the APAC Service Area (Singapore, Hong Kong, Taiwan, Malaysia, the Philippines, Indonesia, Thailand and Australia). The U.S., LATAM, EMEA and APAC Service Areas are collectively the "Service Area." Because the access rule refers to the Service Area, a U.S. subscriber may access the Platform in any of these regions, subject to the Home Country limits on Content, downloads and features. Each region has its own contracting entity and contact address.

Supporting quotations

The “LATAM Service Area” includes Anguilla, Antigua and Barbuda, Argentina

The “EMEA Service Area” includes the HBO Nordic Service Area, the HBO Europe Service Area, the DCB Service Area and the BluTV Service Area, as each is defined in this Section.

The “HBO Nordic Service Area” includes Andorra, Belgium, Denmark, Finland, France, Norway, Spain, Sweden, Portugal, and the Netherlands.

The “HBO Europe Service Area” includes Bulgaria, Bosnia Herzegovina, Croatia, Czech Republic, Hungary, North Macedonia, Moldova, Montenegro, Poland, Romania, Serbia, Slovakia and Slovenia.

The “DCB Service Area” includes: Albania, Armenia, Cyprus, Estonia, Georgia, Iceland, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Malta and Tajikistan.

The “BluTV Service Area” includes Türkiye.

The “APAC Service Area” includes (a) Singapore, Hong Kong, Taiwan, Malaysia, Philippines, Indonesia and Thailand and (b) Australia.

The U.S. Service Area, the LATAM Service Area, the EMEA Service Area and the APAC Service Area are collectively referred to in these Terms as the “Service Area.”

Qualifications & exceptions

• The text lists countries under each region; this card summarizes them and the full lists are in the source.

Cross-references

• related (model-proposed): You may access the Platform only within the Service Area, and Content and features can shift outside your Home Country — defines: The access limit is written in terms of the "Service Area," which Section 5.9 defines as the four regions together.

Legal Rights & Agreement Rules · Restriction or exception

New York law governs, and non-arbitrated disputes go exclusively to courts in New York County

The Agreement is governed by the laws of the State of New York, without regard to conflict-of-law principles. Any dispute that is not subject to arbitration under Section 5.4, and any issue about arbitrability or enforcement of Section 5.4, must be brought in the appropriate state or federal court in New York County, New York. You and the company each irrevocably consent to the exclusive jurisdiction and venue of those courts for non-arbitral claims. Section 5.4 separately lets either side take an individualized claim to small claims court, and arbitration hearings default to the county of your billing address.

Supporting quotations

This Agreement shall be governed by the laws of the State of New York, without regard to conflict of law principles.

Any dispute that is not subject to arbitration under Section 5.4 of this Agreement or any issues involving arbitrability or enforcement of any provisions under Section 5.4 shall be brought in the appropriate state or federal court located in New York County, New York

we and you each irrevocably consent to the exclusive jurisdiction and venue of the state or federal courts in New York County, New York for the adjudication of all non-arbitral claims.

5.4. DISPUTE RESOLUTION:

Not stated here

• The Terms do not explain how the exclusive New York County venue fits with the small claims option in Section 5.4(a).

Cross-references

• contrast (model-proposed): Nearly all disputes go to arbitration, except bodily injury and intellectual property claims; small claims is an option — contrast: Non-arbitral claims must go to the courts in New York County exclusively, while the arbitration clause lets either side choose small claims court; the text does not reconcile the two.

Legal Rights & Agreement Rules · Restriction or exception

The company is not liable for delays or failures caused by events beyond its control, including pandemics

The company is not liable for any delay or failure to meet its obligations if it is caused by a Force Majeure event. Force Majeure includes, without limitation, acts of God, storms, fires, casualties, unanticipated work stoppages, power outages, satellite failures, strikes, lockouts, labor disputes, civil disturbances, riots, wars, public health emergencies, epidemics, pandemics, national emergencies, governmental actions or other causes beyond its control.

Supporting quotations

We are not liable for any delay or failure to fulfill our obligations under this Agreement if such delay or failure is caused by a Force Majeure event.

“Force Majeure” includes, but is not limited to, any acts of God, storms, fires, casualties, unanticipated work stoppages, power outages, satellite failures, strikes, lockouts, labor disputes, civil disturbances, riots, wars, public health emergencies, epidemics, pandemics, national emergencies, governmental actions or other cause beyond our control.

Qualifications & exceptions

• The list is open-ended ("includes, but is not limited to").

Legal Rights & Agreement Rules · Restriction or exception

You may not export or re-export the software except as U.S. law and local law allow, including to embargoed countries

You may not use or export or re-export the software except as authorized by United States law and the laws of the jurisdiction where the software was obtained. In particular, the software and other relevant elements of the Platform may not be exported or re-exported into any U.S. embargoed country or to any country prohibited by U.S. laws, rules or regulations.

Supporting quotations

You may not use or otherwise export or re-export the software except as authorized by United States law and the laws of the jurisdiction in which the software was obtained.

the software and other relevant elements of the Platform may not be exported or re-exported into any U.S. embargoed countries or to any countries prohibited by U.S. laws, rules or regulations.

Legal Rights & Agreement Rules · Restriction or exception

By accessing the Platform you confirm you are not subject to U.S. sanctions or an OFAC specially designated national

By accessing the Platform you confirm that you are not subject to sanctions imposed by the United States and are not considered by the Office of Foreign Assets Control (OFAC) to be a specially designated national.

Supporting quotations

By accessing the Platform, you confirm that you are not subject to sanctions imposed by the U.S., and you are not considered by the Office of Foreign Assets Control (OFAC) to be a specially designated national.

Legal Rights & Agreement Rules · Permission or license

The company can change the Terms, fees, plan benefits or any part of the Platform at any time, effective when posted

The company reserves the right to modify the Agreement, the Subscription Fee, the benefits of any Subscription plan, the additional conditions of your Subscription, or any part of the Platform at any time. It communicates material changes to the Agreement by making the revised Terms available on the Platform and, if you use a mobile device, may also do so through updated versions of the Platform software. The modified Terms take effect and govern your use as soon as they are posted to the Platform, and the date of the last change appears at the end of the Terms. If a change materially limits the availability of the Platform, then in addition to posting, if applicable law requires it, the company will email the address on your HBO Max Account.

Supporting quotations

We reserve the right to modify this Agreement, the Subscription Fee, the benefits associated with any Subscription plan, additional conditions of your Subscription or change any part of the Platform at any time.

We will communicate material changes to this Agreement by making the revised Terms available for your review on the Platform. If you access the Platform through a mobile device, we may also communicate changes through updated versions of the Platform software.

The modified Terms will become effective and govern your use of the Platform upon the date and time they are posted to the Platform.

If any change materially limits the availability of the Platform, then in addition to posting the revised Terms on the Platform, if required by applicable law, we will communicate this limitation by sending an email to the address associated with your HBO Max Account.

Qualifications & exceptions

• Email notice is promised only for changes that materially limit availability, and only "if required by applicable law".
• The Terms do not state an advance notice period before changes take effect.

Legal Rights & Agreement Rules · Restriction or exception

Continued use, or not cancelling before renewal, means you accept changes; arbitration changes can be rejected

By continuing to use the Platform after revised Terms take effect, and for a Subscription by not cancelling before it renews or within any relevant notice period, you agree to be bound by the changes. The Arbitration Agreement has its own rule: if the company changes it (other than the Notice Address), you may reject that change by sending a personally signed email to notice@wbd.com within 30 days of notice of the change.

Supporting quotations

By continuing to use the Platform after any revised Terms come into effect and, in the case of any Subscription, your decision not to cancel your Subscription before it renews or within any relevant notice period means you agree to be bound to the changes.

if HBO Max makes any future change to this Arbitration Agreement (other than a change to the Notice Address), you may reject any such change by sending HBO Max an email from the email address associated with your HBO Max subscription to notice@wbd.com within 30 days of notice of the change

Qualifications & exceptions

• The "relevant notice period" for a Subscription is not defined in this document.

Legal Rights & Agreement Rules · Context

This version of the Terms of Use was last updated on June 24, 2026

The Terms state that they were last updated on June 24, 2026, and that the last-modified date is shown at the end of the Terms. This document does not announce any later or future version.

Supporting quotations

Last updated: June 24, 2026

The date that this Agreement was last modified can be found at the end of these Terms.

Qualifications & exceptions

• The company can change the Terms at any time under Section 5.13, so a later version may exist.

Legal Rights & Agreement Rules · Restriction or exception

Extra terms for particular features can override these Terms, but only for that feature

You may have to accept additional terms and conditions to use certain features offered through the Platform. If those additional terms conflict with the Agreement, they prevail solely for your use of the particular feature they apply to.

Supporting quotations

You may have to accept additional terms and conditions in order to use certain features offered through the Platform.

If there is a conflict or inconsistency between those additional terms and this Agreement, those additional terms will prevail solely with respect to your use of the particular feature to which they apply.

Not stated here

• The Terms do not say which document prevails if the additional conditions of your Subscription conflict with the Terms; the priority rule is stated only for feature-specific terms.

Legal Rights & Agreement Rules · Restriction or exception

The Terms plus your Subscription conditions are the whole agreement; amendments need the company's written approval

The Agreement together with the additional conditions of your Subscription is the entire agreement between you and the company on this subject and replaces all earlier written or oral agreements, including any prior HBO Max Account or Subscription. It may not be amended, nor any obligation waived, without the company's written authorization. This sits alongside the company's right in Section 5.13 to change the Terms at any time by posting them.

Supporting quotations

This Agreement, together with the additional conditions of your Subscription, constitute the entire agreement between you and HBO Max with respect to this subject matter and supersedes all prior or contemporaneous agreements between you and HBO Max, whether written or oral, including but not limited to, any prior HBO Max Account or Subscription.

This Agreement may not be amended, nor any obligation waived, without our written authorization.

Legal Rights & Agreement Rules · Restriction or exception

The Agreement is personal to you, the company can transfer it on a change of control, and no third party can benefit

The Agreement is personal to you and no third party is entitled to benefit under it. The company may assign or transfer the Agreement and your Subscription to any party that acquires ownership or control of the Platform. Your own rights and obligations under the Agreement cannot be transferred.

Supporting quotations

This Agreement between you and HBO Max is personal to you, and no third party is entitled to benefit under it.

We reserve the right to assign or transfer this Agreement and your Subscription to any party that acquires ownership or control of the Platform. Your rights and obligations under this Agreement are non-transferrable.

Qualifications & exceptions

• The iOS provision in Section 5.8 names Apple and its subsidiaries as third-party beneficiaries; the Terms do not address how the two provisions fit together.

Legal Rights & Agreement Rules · Procedure

Disputes start with Customer Support and informal resolution, then go to binding arbitration or small claims court

The company says it tries to resolve subscriber concerns quickly and asks you to contact HBO Max Customer Support as described in Section 3.7. If you are not satisfied with Customer Support's solution and you and the company cannot resolve the dispute through the Informal Dispute Resolution Procedures, both sides agree to resolve it through binding arbitration or small claims court instead of courts of general jurisdiction.

Supporting quotations

We endeavor to resolve subscriber concerns as quickly as possible. Please contact HBO Max Customer Support as described in Section 3.7.

In the unlikely event that you are not satisfied with HBO Max Customer Support’s solution and you and we are unable to resolve a dispute through the Informal Dispute Resolution Procedures below, we each agree to resolve the dispute through binding arbitration or small claims court instead of in courts of general jurisdiction.

3.7. CUSTOMER SUPPORT:

Qualifications & exceptions

• The mandatory pre-arbitration notice and 60-day informal process in Section 5.4(b) must be completed before arbitration or a small claims case can be started.

Legal Rights & Agreement Rules · Context

Arbitration is individual, with a neutral arbitrator, limited discovery and very limited court review

The Terms describe arbitration as more informal than a lawsuit: a neutral arbitrator replaces a judge or jury, discovery is more limited than in court, and courts review the result only very narrowly. Unless the arbitration provision expressly limits it, an arbitrator can award the same damages and relief a court can. Any arbitration takes place on an individual basis; class arbitrations and class actions are not permitted. In arbitration you may be entitled to recover attorneys' fees from the company to the same extent as in court.

Supporting quotations

Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts.

Unless expressly limited by this arbitration provision, arbitrators can award the same damages and relief that a court can award.

Any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted. In arbitration you may be entitled to recover attorneys’ fees from us to the same extent as you would be in court.

Qualifications & exceptions

• The Terms also include cost-shifting rules (offer of settlement, sanctions) that can make a party pay the other side's costs; see Section 5.4(c) and (f).

Legal Rights & Agreement Rules · Restriction or exception

Nearly all disputes go to arbitration, except bodily injury and intellectual property claims; small claims is an option

To the fullest extent permitted by applicable law, you and the company agree to arbitrate all disputes and claims between you, except claims arising from bodily injury and claims about enforcing, protecting or the validity of your or the company's intellectual property rights (or those of its licensors, affiliates and partners). The agreement is meant to be read broadly and expressly includes contract, tort, fraud, misrepresentation and statutory claims; claims that arose before this or any earlier Agreement, including advertising claims; claims for mental or emotional distress not arising from physical bodily injury; claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and claims that arise after the Agreement ends. Either side may instead take a claim to small claims court if it seeks only individualized relief and the case is not removed or appealed to a court of general jurisdiction.

Supporting quotations

To the fullest extent permitted by applicable law, HBO Max and you agree to arbitrate all disputes and claims between us, except for claims arising from bodily injury or that pertain to enforcing, protecting or the validity of your or our intellectual property rights (or the intellectual property rights of any of our licensors, affiliates and partners).

This Arbitration Agreement is intended to be broadly interpreted.

claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, fraud, misrepresentation or any other statutory or common-law legal theory;

claims that arose before this or any prior Agreement (including, but not limited to, claims relating to advertising);

claims for mental or emotional distress or injury not arising out of physical bodily injury;

claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and

claims that may arise after the termination of this Agreement.

Notwithstanding the foregoing, either party may elect to have claims heard in small claims court seeking only individualized relief, so long as the action is not removed or appealed to a court of general jurisdiction.

Qualifications & exceptions

• Section 5.4(i) adds a separate exit to court for claims that go through the mass-filing process.

Legal Rights & Agreement Rules · Restriction or exception

The arbitration clause also covers affiliates, successors, Warner Bros. Discovery and all Platform users

In the arbitration agreement, "HBO Max," "you," "we" and "us" include the parties' predecessors, successors and assigns, and their past, present and future parents, subsidiaries and affiliates, including Warner Bros. Discovery, Inc. and its affiliates. They also include those entities' agents, employees, licensees, licensors and Content providers at the time a claim arises, and all authorized or unauthorized users or beneficiaries of the Platform under this or earlier agreements. This means a claim by or against any of these groups can fall under the arbitration clause.

Supporting quotations

References to “HBO Max,” “you,” “we” and “us” in this Arbitration Agreement include our respective predecessors in interest, successors and assigns, as well as our respective past, present and future parents, subsidiaries and affiliates (including Warner Bros. Discovery, Inc. and its affiliates); those entities and our respective agents, employees, licensees, licensors and providers of Content as of the time your or our claim arises; and all authorized or unauthorized users or beneficiaries of the Platform under this or prior Agreements between us.

Legal Rights & Agreement Rules · Restriction or exception

Agency complaints stay open; the Federal Arbitration Act governs, and the clause survives the end of your subscription

The arbitration agreement does not prevent you from bringing issues to federal, state or local agencies. By entering the Agreement you and the company each waive the right to a jury trial and to take part in a class action, to the fullest extent permitted by law. The Agreement is described as a transaction in interstate commerce, so the Federal Arbitration Act (9 U.S.C. sections 1-16) governs how the arbitration provision is interpreted and enforced. The arbitration agreement survives termination of your subscription or the Agreement.

Supporting quotations

This Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies.

You agree that, by entering into this Agreement, you and we are each waiving the right to a trial by jury or to participate in a class action and to a trial by jury to the fullest extent permitted by applicable law.

This Agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act (9 U.S.C. §§ 1-16) governs the interpretation and enforcement of this arbitration provision. This Arbitration Agreement shall survive termination of your subscription or this Agreement.

Legal Rights & Agreement Rules · Procedure

Before arbitration or small claims, you must email a written Notice of Dispute to notice@wbd.com

A party that intends to start arbitration or file a small claims case must first send the other a written Notice of Dispute. A Notice from you to the company must be emailed to notice@wbd.com (the "Notice Address"). A Notice from the company to you is sent to the email address associated with your HBO Max subscription. The Notice must be individualized: it can concern only your own dispute and no one else's.

Supporting quotations

a party who intends to initiate arbitration or file a claim in small claims court must first send to the other a written Notice of Dispute (“Notice”).

A Notice from you to HBO Max must be emailed to notice@wbd.com (“Notice Address”). A Notice to you by HBO Max must be sent to the email address associated with your HBO Max subscription.

The Notice must be individualized, meaning it can only concern only your dispute and no other person’s dispute.

Qualifications & exceptions

• Applies to small claims court as well as arbitration.

Legal Rights & Agreement Rules · Procedure

The Notice must include your subscription history, claim details, damages calculation and a personally signed statement

A Notice must include: the claimant's name, address and email address (and the email address tied to the HBO Max subscription, if different); if you send it, how and when you became a subscriber, your subscription history and current subscription status; a description of the nature and basis of the claim, with relevant facts, and if you send it, facts about your use of HBO Max and the platforms you watch it on; the specific relief sought, including damages and a detailed calculation; a statement personally signed by the claimant, not by their counsel, verifying the Notice is accurate; and, if you are represented by counsel, your signed statement authorizing the company to disclose your account details to your attorney while trying to resolve the claim.

Supporting quotations

Any Notice must include (i) the claimant’s name, address, and email address; and (if different) the email address associated with the relevant HBO Max subscription;

(ii) if you are submitting the Notice, how and when you became a subscriber, your subscription history, and current subscription status;

(iv) a description of the nature and basis of the specific relief sought, including the damages sought, if any, and a detailed calculation for them; (v) a personally signed statement from the claimant (and not their counsel) verifying the accuracy of the contents of the Notice;

(vi) if you are the claimant and are represented by counsel, your signed statement authorizing HBO Max to disclose your HBO Max Account details to your attorney while seeking to resolve your claim.

Qualifications & exceptions

• Items (i) to (vi) are all required by the wording "Any Notice must include"; some apply only if you are the one sending the Notice.