Wheel Terms of Use

InsideTracker · Official agreement

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Legal Rights & Agreement Rules · Context

Wheel Terms of Use last updated February 2026

The Wheel Terms of Use state that they were last updated in February 2026.

Supporting quotations

Last updated: February 2026

Legal Rights & Agreement Rules · Procedure

Medical emergency notice directs users to call their primary care provider or dial 911 immediately

The Terms open with an all-caps warning instructing users who have a medical emergency to immediately call their primary care provider or dial 911.

Supporting quotations

IF YOU HAVE A MEDICAL EMERGENCY, IMMEDIATELY CALL YOUR PRIMARY CARE PROVIDER OR DIAL 911.

Legal Rights & Agreement Rules · Restriction or exception

Clicking accept or using the Services binds you to these Terms and individual arbitration

These Terms constitute a binding contract between you and Wheel Health, Inc., its corporate affiliates, and the Wheel Provider Group (collectively, Wheel). By clicking "I accept" or accessing or using the Services, you agree to be legally bound by the Terms, including a mandatory individual arbitration provision that limits remedies, and you may not use the Services if you do not agree. Although the introductory paragraphs cite Section 15 for mandatory arbitration, Section 15 is titled "Modifications to the Services" and the arbitration provisions appear in Section 16.

Supporting quotations

Please read these Terms of Use (“Terms” or “Terms of Use”) carefully, as they constitute a binding contract between you, an individual user (“you”), and Wheel Health, Inc. (“Wheel Health”) and our corporate affiliates and the Wheel Provider Group (collectively, “Wheel,” “We,” “Our”, or “Us”). Note that Section 15 of these Terms contains a mandatory arbitration provision that requires the use of arbitration on an individual basis and limits the remedies available to you in the event of certain disputes.
By clicking “I accept”, or by accessing or using the Services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. You are not permitted to use the Services if you do not agree to these Terms, including the mandatory arbitration provision in Section 15.

Not stated here

  • The introductory notice cites 'Section 15' for mandatory arbitration, whereas in the numbered headings Section 15 is 'Modifications to the Services' and the arbitration clause appears in Section 16.

Cross-references

Account & Service Control · Context

Scope of the Services covers www.wheel.com, the Wheel API, the Wheel Dashboard, clinical services, and linked services

The "Services" governed by these Terms include: (a) the website at www.wheel.com; (b) the Wheel API (application programming interface, access tokens, HTML scripts, code snippets, tools, instructions, documentation, and other materials); (c) the Wheel Dashboard at app.wheel.com; (d) clinical services provided by the Wheel Provider Group; and (e) any other services owned or operated by Wheel that link to these Terms.

Supporting quotations

These Terms govern Your access to and use of the following, which are collectively referred to herein as the “Services”: (a) the website located at www.wheel.com (the “Website”); (b) Wheel’s application programming interface, access tokens, HTML scripts, code snippets, tools, instructions, documentation, and other materials made available by Wheel (collectively, the “Wheel API”); (c) the Wheel Dashboard located at app.wheel.com; (d) the clinical services provided by the Wheel Provider Group; and (e) any other services owned or operated by Wheel which link to these Terms.

Legal Rights & Agreement Rules · Context

Wheel Health operates the telehealth platform while Wheel Provider Group entities contract with Providers

Wheel Health operates the telehealth platform through which the Wheel Provider Group delivers Services, including telehealth clinical services. The Wheel Provider Group consists of independent professional entities contracting with Wheel Health, Inc.—specifically Wheel Medical, P.C. (NJ), Wheel Medical, P.C. (NY), Wheel Medical of California, P.C. (CA), Wheel Medical, P.A. (FL), Wheel Care, LLC, Wheel Medical of Illinois, P.C. (IL), and Wheel Medical of Washington, P.C. (WA)—which in turn contract with licensed clinical providers (Providers) who provide telehealth services.

Supporting quotations

Wheel Health operates a telehealth platform through which the Wheel Provider Group may deliver Services to you, which may include telehealth clinical services. The Wheel Provider Group is a group of independent professional entities that have a contractual relationship with Wheel Health, Inc. The Wheel Provider Group includes Wheel Medical, P.C. (NJ), Wheel Medical, P.C. (NY), Wheel Medical of California, P.C. (CA), Wheel Medical, P.A. (FL), Wheel Care, LLC, Wheel Medical of Illinois, P.C. (IL), and Wheel Medical of Washington, P.C. (WA). The Wheel Provider Group contracts with licensed clinical providers (“Providers”) who provide telehealth services.

Legal Rights & Agreement Rules · Restriction or exception

These Terms are entered into between you and Wheel even if you arrive through a third-party website or app

Your access to and use of the Services is subject to these Terms of Use and all applicable laws and regulations, and even if you arrive at the Services through a website or mobile application operated or controlled by a third party, you agree that these Terms of Use are entered into between you and Wheel.

Supporting quotations

Your access to and use of the Services is subject to these Terms of Use and all applicable laws and regulations. Even though you may have arrived at the Services through a website or mobile application operated or controlled by a third party, you understand and agree that these Terms of Use are entered into between you and Wheel.

Legal Rights & Agreement Rules · Permission or license

Wheel may modify these Terms at any time effective upon posting; discontinuing use is your sole remedy

Wheel reserves the right to change or modify these Terms at any time in its sole discretion and will provide notice such as by email, through the Services, or by updating the "Last Updated" date. Changes take effect upon posting to the Services, continued use after posting constitutes acceptance, and if you disagree with any Terms your sole and exclusive remedy is to discontinue using the Services.

Supporting quotations

The Services are continually under development, and Wheel reserves the right to change or modify these Terms at any time and in our sole discretion. If we make changes to these Terms, we will provide notice of such changes, such as by sending an email notification, providing notice through the Services or updating the “Last Updated” date at the beginning of these Terms. You should check the Terms from time to time when you use the Services to determine if any changes have been made. Any changes to these Terms of Use are effective upon posting to the Services. If you disagree with any of these Terms, your sole and exclusive remedy is to discontinue your use of the Services. Your continued use after a change has been posted constitutes your acceptance of the changes. If you do not agree to the revised Terms, you may not access or use the Services.

Account & Service Control · Restriction or exception

Users must be at least 18, seek care for themselves or an authorized minor, and provide accurate identity data

By accessing or using the Services, you represent, warrant, and covenant that you are at least 18 years old, are the individual seeking treatment (or the lawful parent or legal guardian where expressly permitted by Wheel), provide true, accurate, and complete information including date of birth and identity, and will not misrepresent your identity, age, or authority. Any misrepresentation of age, identity, or legal authority is a material breach of these Terms.

Supporting quotations

By accessing or using the Services, you represent, warrant, and covenant that:
You are at least eighteen (18) years of age;
You are the individual seeking treatment (or are the lawful parent or legal guardian of the individual seeking treatment, where expressly permitted by Us);
All information you provide, including your date of birth and identity information, is true, accurate, and complete; and
You will not misrepresent your identity, age, or authority to obtain Services.
You agree that any misrepresentation of age, identity, or legal authority constitutes a material breach of these Terms.

Account & Service Control · Permission or license

Wheel may verify identity, suspend access, cancel consultations, rescind prescriptions, and terminate minor accounts

Wheel and the Wheel Provider Group reserve the right in their sole discretion to request additional documentation to verify age or identity, suspend or terminate access to the Services, cancel any scheduled consultation, void or rescind any prescription issued in reliance on inaccurate information, take any other lawful action, and immediately terminate the account of any minor who accesses the Services without proper authorization. They are entitled to rely on user-submitted information and are not liable for consequences arising from inaccurate, incomplete, or fraudulent information.

Supporting quotations

Wheel and the Wheel Provider Group reserve the right, in their sole discretion, to:
Request additional documentation to verify age or identity;
Suspend or terminate access to the Services;
Cancel any scheduled consultation;
Void or rescind any prescription issued in reliance on inaccurate information; and
Take any other action permitted by law.
You acknowledge and agree that Wheel and the Wheel Provider Group are entitled to rely on the information you provide and shall not be liable for any consequences arising from inaccurate, incomplete, or fraudulent information submitted by you.
If Wheel determines that a minor has accessed the Services without proper authorization, Wheel may immediately terminate the account and take appropriate corrective action.

Charges & Financial Obligations · Restriction or exception

Users must supply compatible devices, Internet access, and software, and mobile or data charges may apply

Users must have compatible computing and/or mobile devices, Internet access, and necessary software to use the Services, and fees and data charges may apply to mobile and Internet use.

Supporting quotations

You must have compatible computing and/or mobile devices, access to the Internet, and certain necessary software in order to use the Services. Fees and data charges may apply to your use of the mobile services and the Internet.

Account & Service Control · Restriction or exception

Services may not be used for Workers' Compensation claims or care expected to be covered by Medicare

Wheel does not treat patients presenting with issues or injuries related to Workers' Compensation or patients covered by Medicare, and you agree not to use the Services to seek care for a Workers' Compensation claim or for an issue or injury you expect to be covered by Medicare.

Supporting quotations

Wheel does not treat patients presenting with issues or injuries related to Workers’ Compensation as outlined by the U.S. Department of Labor. You agree that you will not use this site to seek care for an issue or injury arising from a Workers’ Compensation claim.
Wheel does not treat patients covered by the U.S. Government’s health insurance program commonly known as Medicare, which is administered by the U.S. Centers for Medicare and Medicaid Services. You acknowledge this fact, and you agree that you will not use the Services for an issue or injury that you anticipate or expect to be covered by Medicare.

Legal Rights & Agreement Rules · Context

Privacy Policy and Wheel Provider Group NOPP govern personal data and PHI; NOPP controls PHI conflicts

Wheel refers users to its Privacy Policy for personal information practices and to the Wheel Provider Group Notice of Privacy Practices for protected health information (PHI) practices. If these Terms conflict with the Wheel Provider Group Notice of Privacy Practices regarding PHI, the Notice of Privacy Practices governs.

Supporting quotations

Please see our Privacy Policy for a description of how we collect, use, and disclose your personal information when you access or use the Services. Please see the Wheel Provider Group Notice of Privacy Practices for a description of how we collect, use, and disclose your protected health information when you access or use the Services. If there is any conflict between these Terms and the Wheel Provider Group Notice of Privacy Practices with respect to PHI, the Notice of Privacy Practices will govern

Not stated here

  • The separate Wheel Privacy Policy and Wheel Provider Group Notice of Privacy Practices referenced here are not supplied inside this Terms of Use document.

Legal Rights & Agreement Rules · Restriction or exception

Wheel Health, Inc. provides no medical services and forms no provider-patient relationship with users

Wheel Health, Inc. does not provide any medical services, and accessing or using the Services does not create a provider-patient relationship with Wheel Health, Inc. All medical services are provided by the Wheel Provider Group, health and wellness resources are not a substitute for direct in-person care in all cases, and the decision to follow treatment recommendations rests with you and your health care provider.

Supporting quotations

Wheel Health, Inc. does not provide any medical services, including via the Services. All medical services are provided by the Wheel Provider Group. The health and wellness resources made available through our Services are not a substitute for direct in-person health care services in all cases. The decision to follow treatment recommendations rests with you and your health care provider. You understand that by accessing or using the Services, you are not entering into a provider-patient relationship with Wheel Health, Inc.

Legal Rights & Agreement Rules · Permission or license

Consent to electronic communications satisfying written-notice laws and waiver of liability for unread notices

By accepting the Terms, you consent to Wheel sending electronic disclosures, notices, messages, reports, and other communications that satisfy legal requirements that communications be in writing. You are responsible for monitoring and retaining copies of these communications and agree not to hold Wheel or any affiliate liable for any loss, injury, or claim resulting from failing to read them or failing to comply with treatment recommendations contained in them.

Supporting quotations

By accepting the Terms of Use, you agree and consent to Wheel sending you disclosures, notices, messages, reports, and other communications. It is your responsibility to monitor these communications. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing. You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy. You acknowledge and agree that you will not hold us or any Wheel affiliate liable for any loss, injury, or claim of any kind resulting from your failure to read these communications or for your failure to comply with any treatment recommendations contained in these communications.

Use & Processing · Permission or license

Providing a mobile number consents to Service-related and autodialed calls/texts; promotional texts allow STOP opt-out

If you provide a mobile number, you consent to receive calls and text messages (including via an automatic telephone dialing system where permitted by law) from Wheel, the Wheel Provider Group, Providers, and service providers for Service-related purposes including authentication, appointment reminders, care coordination, patient support, and administrative messages. Message and data rates apply, promotional texts can be opted out of by replying STOP, and opting out of certain messages may impact your ability to use the Services.

Supporting quotations

If you provide a mobile number, you consent to receiving calls and text messages (including via an automatic telephone dialing system, where permitted by law) from Wheel, Wheel Provider Group, Providers, and service providers acting on our behalf, for purposes related to the Services (including authentication, appointment reminders, care coordination, patient support, and administrative messages). Message and data rates may apply. Message frequency varies. You may opt out of promotional texts (if any) by following the instructions in the message, including replying STOP, and you may update communication preferences through your account where available. You understand that opting out of certain messages may impact your ability to use the Services.

Legal Rights & Agreement Rules · Restriction or exception

Client platform relationships follow Client terms; Wheel and Clients are not responsible for each other's offerings

If you access the Services through a Client platform, your relationship with the Client may be governed by the Client's terms and privacy practices, and neither Wheel nor the Client is responsible for the other's products or services except as required by law.

Supporting quotations

If you access the Services through a Client platform, your relationship with the Client may be governed by the Client’s terms and privacy practices. Wheel is not responsible for Client products or services, and Client is not responsible for Wheel’s products or services, except as may be required by law.

Not stated here

  • Any third-party Client's terms and privacy practices referenced here are separate documents not supplied in these Terms.

Account & Service Control · Restriction or exception

Account registration requires accurate updated info, credential confidentiality, and MFA/password compliance

Registering for an Account requires creating a password and providing accurate, promptly updated information (such as name, email address, and phone number). Users must maintain Account security, not share login credentials, promptly notify Wheel of suspected unauthorized access, remain responsible for activities of anyone permitted to use their credentials, and comply if Wheel requires password changes or multi-factor authentication.

Supporting quotations

To access and use certain features of the Services, you might need to register for an Account (“Account”) by creating a password and providing your name, email address, phone number and other information. If you register for an Account, you must provide accurate information and promptly update this information if it changes. You also must maintain the security of your Account and promptly notify us if you discover or suspect that someone has accessed your Account without your permission. If you permit others to use your Account credentials, you are responsible for the activities of such users that occur in connection with your Account.
You agree not to share your login credentials and to use reasonable efforts to prevent unauthorized access to your Account. Wheel may require you to change your password or use multi-factor authentication.

Content & IP Rights · Permission or license

Personal, revocable U.S. non-commercial license to use the Services; Wheel may deny or suspend access for any reason

Subject to compliance with the Terms, Wheel grants a personal, limited, revocable, non-exclusive, and nontransferable right to view, download, access, and use the Services in the United States solely for personal and non-commercial use. All other rights are reserved by Wheel or its licensors, and Wheel reserves the right in its sole discretion to deny or suspend use of the Services to anyone for any reason.

Supporting quotations

Subject to your compliance with these Terms of Use, we hereby grant to you a personal, limited, revocable, non-exclusive, and nontransferable right to view, download, access, and use the Services in the United States solely for your personal and non-commercial use and only as permitted under these Terms of Use. No other right, title, or interest in or to the Services is transferred to you, and all rights not expressly granted are reserved by Wheel or its licensors. We reserve the right, in our sole discretion, to deny or suspend use of the Services to anyone for any reason.

Account & Service Control · Restriction or exception

Prohibited uses include reverse engineering, malware, competing products, security bypass, and scraping

Users agree not to (and not to attempt or enable others to): (a) impersonate or misrepresent affiliation; (b) violate laws; (c) reverse engineer, disassemble, decompile, or translate Service software; (d) propagate viruses, Trojan horses, or harmful code; (e) infringe third-party IP; (f) license, sell, or commercially exploit the Services; (g) develop competing products or act to Wheel's commercial disadvantage; (h) damage, disrupt, or overburden the Services; (i) violate security or gain unauthorized access; (j) bypass security or technological protections; (k) remove or alter IP, warranty, or disclaimer notices; (l) use manual or automated processes to monitor or copy content; (m) reproduce, distribute, aggregate, or use Service data, text, or reports for a database; or (n) exceed the granted scope of use.

Supporting quotations

You agree that you will not, and will not attempt to: (a) impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity; (b) use the Services to violate any local, state, national or international law; (c) reverse engineer, disassemble, decompile, or translate any software or other components of the Services; (d) distribute, input, upload, transmit, or otherwise run or propagate any virus, application, Trojan horse, or any other harmful computer code that could damage or alter a computer, portable device, computer network, communication network, data, our Services, or any other system, device, or property; (e) access or use the Services in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any third party; (f) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Services or related materials in any way; (g) use or access the Services to create or develop competing products or services or for any other purpose that is to Wheel’s detriment or commercial disadvantage; (h) take any action or use the Services in any manner which could damage, destroy, disrupt, disable, impair, overburden, interfere with, or otherwise impede or harm in any manner our Services or any content, in whole or in part; (i) disrupt, interfere with, violate the security of, or attempt to gain unauthorized access to our Services or any computer network; (j) bypass, breach, avoid, remove, deactivate, impair, descramble, or otherwise circumvent any security device, protection, or technological measure implemented by Wheel or any of our service providers to protect our Services; (k) remove, delete, alter, or obscure any trademarks, specifications, warranties, or disclaimers, or any copyright, trademark, patent, or other intellectual property or proprietary rights notices from our Services or any content made available to you on or through our Services; (l) use any manual process or automated device to monitor or copy any content made available on or through our Services for any unauthorized purpose except as permitted by this section; (m) copy, duplicate, download, store in a retrieval system, publish, transmit or otherwise reproduce, transfer, distribute, store, disseminate, aggregate, use as a component of or as the basis for a database or otherwise use in any form or by any means any data, text, reports, or other materials related to Wheel or third-party content from the Services; (n) otherwise use the Services in any manner that exceeds the scope of use granted above; or (o) encourage or enable any other individual to do any of the foregoing.

Content & IP Rights · Permission or license

Wheel exclusively owns Services, derivative works, and user feedback; commercial use is barred

As between Wheel and you, Wheel is the sole and exclusive owner of all rights, title, and interest in the Services, their content, features, and functionality, any copy, modification, enhancement, or derivative work, and any suggestions, ideas, or feedback provided by you. Users may not reproduce, distribute, modify, create derivative works of, publicly display/perform, download, store, transmit, sell, or commercially exploit any part of the Services except as ordinarily permitted under the Terms.

Supporting quotations

As between Wheel and you, Wheel is the sole and exclusive owner of all right, title, and interest in and to the Services and their content, features and functionality (including, without limitation, all information, software, text, displays, images, video, audio, design, selection, arrangement, and look and feel), other content, and all intellectual property rights therein, and any suggestions, ideas or other feedback provided by you. You are not permitted to reproduce, publish, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, transmit, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the material on our Services except as generally and ordinarily permitted through the Services according to these Terms of Use. Any copy, modification, revision, enhancement, adaptation, translation, or derivative work of the Services shall be owned solely and exclusively by Wheel or its licensors, including all intellectual property rights therein. You may not access or use for any commercial purposes any part of the Services.

Content & IP Rights · Restriction or exception

Wheel Marks and goodwill belong to Wheel or its affiliates and require express written permission for use

Names, logos, and materials displayed in the Services constitute trademarks, trade names, service marks, or logos (Marks) of Wheel or its affiliates. Users are not authorized to use any Marks without Wheel's express written permission, and all ownership and associated goodwill remain with Wheel or its affiliates.

Supporting quotations

Certain names, logos, and other materials displayed in and through the Services may constitute trademarks, trade names, service marks or logos (“Marks”) of Wheel or its affiliates. You are not authorized to use any such Marks without the express written permission of Wheel. Ownership of all such Marks and the goodwill associated therewith remains with us or our affiliates.

Legal Rights & Agreement Rules · Restriction or exception

Linked Sites are used at your own risk without Wheel endorsement or liability; only these Terms govern the Services

The Services may link to third-party websites or mobile apps (Linked Sites), or you may arrive through a Linked Site (including one controlled by a Wheel parent, subsidiary, or affiliate). Linked Sites are provided only as a convenience without endorsement, your use is at your own risk, Wheel is not responsible or liable for Linked Site content, products, services, errors, or losses, and only these Terms apply to your use of the Services.

Supporting quotations

The Services may contain hyperlinks or references to other websites and mobile applications (“Linked Sites”) operated by third parties. The Linked Sites may not be under our control, therefore, we are not responsible for the information, products or services described thereon, or for the content of any Linked Site, including, without limitation, any link contained in a Linked Site, or any changes or updates to a Linked Site. We are providing these Linked Sites to you only as a convenience, and the inclusion of any link does not necessarily imply endorsement, sponsorship, or recommendation of such Linked Site or the content, products, or services on or available from such of the Linked Site or any association with its operators. Your use of these Linked Sites is at your own risk, and we are not liable to you in any way, either directly or indirectly, for any content, errors, damage or loss caused by or in connection with use of or reliance on information contained in or provided to Linked Sites.
You may have arrived at the Services through a Linked Site, including a Linked Site controlled by a parent, subsidiary, or affiliate of Wheel. You understand and agree that we are not responsible for the information, products or services described on those Linked Sites and only these Terms of Use will apply to your use of or access to the Services.

Account & Service Control · Permission or license

Permission terminates automatically on breach, and Wheel may suspend or terminate access at any time without notice

The Terms remain in effect while you use the Services. You may discontinue use at any time, your permission automatically terminates if you violate the Terms, and Wheel may terminate or suspend any granted rights and your access to the Services with or without prior notice, for any reason, at any time.

Supporting quotations

The Terms of Use will remain in full force and effect as long as you continue to access or use the Services. You may discontinue use of the Services at any time. Your permission to use the Services automatically terminates if you violate these Terms of Use.
Wheel may terminate or suspend any of the rights granted by these Terms of Use and your access to and use of the Services with or without prior notice, for any reason, and at any time.

Legal Rights & Agreement Rules · Restriction or exception

Warranty disclaimers, liability limits, indemnification, arbitration, no-waiver, and assignment survive termination

Upon expiration or termination of the Terms for any reason, the following provisions survive: Disclaimer of Warranties / Limitation of Liability; Indemnification; Governing Law, Dispute Resolution, Arbitration, Venue, Severability of Provisions; No Waiver; and Assignment.

Supporting quotations

The following provisions survive the expiration or termination of these Terms of Use for any reason whatsoever: Disclaimer of Warranties / Limitation of Liability; Indemnification; Governing Law, Dispute Resolution, Arbitration, Venue, Severability of Provisions; No Waiver; and Assignment.

Retention & Deletion · Permission or license

Wheel may retain, delete, or destroy uploaded communications and materials under its internal retention policies

Subject to applicable law, Wheel reserves the right to maintain, delete, or destroy all communications and materials posted or uploaded to the Services pursuant to its internal record retention and/or content destruction policies, and has no further obligation to provide the Services after termination.

Supporting quotations

Subject to applicable law, Wheel reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Services pursuant to its internal record retention and/or content destruction policies. After such termination, Wheel will have no further obligation to provide the Services.

Not stated here

  • Wheel's internal record retention and content destruction policies referenced here are not supplied in these Terms.

Sharing & Disclosure · Company practice

Wheel may use generative AI services and puts agreements in place before making user data available to them

Wheel states that in some cases it may use generative artificial intelligence services in connection with your use of the Services and ensures that appropriate agreements are in place with those services before making any of your data available to them.

Supporting quotations

In some cases, we may use generative artificial intelligence services in connection with your use of the Services. We ensure that appropriate agreements are in place with such services before making any of your data available to them.

Use & Processing · Permission or license

Having a visit consents to AI recording and transcription for clinical notes unless you ask the Provider to disable it

During a patient consultation, Providers may use an AI program that records, captures, and transcribes consultation details to create clinical notes, support clinical workflows, and update health records. By having a visit, you consent to recording and transcription, though at the beginning of your visit you may ask your Provider to disable the AI tool.

Supporting quotations

As part of a patient consultation, the Providers may use an artificial intelligence program to assist in generating medical documentation and supporting certain clinical workflows. The artificial intelligence program records, captures and transcribes details from your consultation to create comprehensive and accurate clinical notes and to update your health records, allowing your Provider to focus entirely on your care. By having a visit, you consent that your visit will be recorded and transcribed. However, at the beginning of your visit you may ask that your Provider disables the use of this tool.

Qualifications & exceptions

  • at the beginning of your visit you may ask that your Provider disables the use of this tool

Legal Rights & Agreement Rules · Restriction or exception

AI tools do not make clinical decisions or give medical advice, and AI outputs may be incomplete or incorrect

The consultation AI program does not make clinical decisions, provide medical advice, or substitute for professional diagnosis or treatment, and AI outputs may be incomplete, incorrect, or inappropriate and should not be relied on without consulting a qualified clinician.

Supporting quotations

You understand that the artificial intelligence program does not make clinical decisions or provide medical advice and is not a substitute for professional diagnosis or treatment. We ensure that appropriate agreements are in place with such services before making any of your data available to them. AI outputs may be incomplete, incorrect, or inappropriate, and you should not rely on AI outputs without consulting a qualified clinician.

Charges & Financial Obligations · Permission or license

Telehealth pricing is shown before checkout, charged by Wheel Provider Group, and processed via third-party processor

Total Telehealth Services cost is displayed before checkout or appointment confirmation. Professional fees are charged by the applicable Wheel Provider Group entity (with Wheel Health, Inc. collecting payment on its behalf in certain instances), and submitting payment information authorizes Wheel and its third-party payment processor to charge your payment method for the selected Services and any taxes or fees disclosed at checkout.

Supporting quotations

The total cost of Services will be displayed to you prior to checkout or confirmation of your appointment. By proceeding with payment, you acknowledge and agree to the pricing presented at the time of purchase.
Professional fees for Telehealth Services are charged by the applicable Wheel-affiliated professional entity (“Wheel Provider Group”). In certain instances, Wheel Health, Inc. collects payment on behalf of the Wheel Provider Group as its authorized administrative and payment processing agent.
Payments are processed through a secure, industry-standard third-party payment processor. By submitting your payment information, you authorize Wheel and its payment processing provider to charge the payment method you provide for the Services selected, including any applicable taxes or fees disclosed at checkout.

Charges & Financial Obligations · Restriction or exception

Users warrant payment method authorization, accurate billing details, and prompt updates to payment information

Users represent and warrant that they are authorized to use the provided payment method, that all submitted billing information is accurate and complete, and that they will promptly update any changes to their payment information.

Supporting quotations

You represent and warrant that:
You are authorized to use the payment method provided;
All billing information submitted is accurate and complete; and
You will promptly update any changes to your payment information.

Charges & Financial Obligations · Restriction or exception

Completed telehealth fees are non-refundable, missed visits may incur fees, and insurance reimbursement is unguaranteed

Unless expressly stated otherwise at purchase, fees for completed Telehealth Services are non-refundable, missed appointments or late cancellations may incur fees disclosed at booking, and Services are generally not billed to insurance (you are responsible for all charges and Wheel does not guarantee reimbursement from any insurer or benefit program, though documentation of Services rendered may be requested). Wheel may correct pricing errors, cancel transactions from obvious billing errors, or refuse or reverse charges in cases of suspected fraud, unauthorized payment use, or Terms violations.

Supporting quotations

Unless otherwise expressly stated at the time of purchase:
Fees for completed Telehealth Services are non-refundable;
Missed appointments or late cancellations may be subject to applicable fees disclosed at booking; and
Services are generally not billed to insurance, and you are responsible for all amounts charged.
Wheel does not guarantee reimbursement from any insurer, health plan, employer-sponsored benefit program, or other third party. If requested, you may obtain documentation of Services rendered for submission to your insurer, subject to applicable law.
Wheel reserves the right to correct pricing errors, cancel transactions arising from obvious billing errors, or refuse or reverse charges in cases of suspected fraud, unauthorized payment use, or violation of these Terms.

Qualifications & exceptions

  • Unless otherwise expressly stated at the time of purchase

Legal Rights & Agreement Rules · Restriction or exception

Services are provided AS IS at your sole risk; Wheel disclaims warranties and liability for reliance or cyber attacks

Use of the Services and content is at your sole risk on an "AS IS" and "AS AVAILABLE" basis. Wheel and its Related Persons disclaim all express or implied warranties (including merchantability, fitness for a particular purpose, noninfringement, availability, security, accuracy, and freedom from viruses or malware) and, to the fullest extent of law, disclaim liability for reliance on content or for interruptions, errors, cyber attacks, hacking, malware, or other security intrusions.

Supporting quotations

YOU EXPRESSLY AGREE THAT USE OF THE SERVICES AND CONTENT IS AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WHEEL AND ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, MANAGERS, PARTNERS, MEMBERS, EMPLOYEES, AND AGENTS (COLLECTIVELY “RELATED PERSONS”) MAKE NO REPRESENTATIONS OR WARRANTIES AND EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES INCLUDING, BUT NOT LIMITED TO, ANY REPRESENTATIONS OR WARRANTIES WITH RESPECT TO MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, NONINFRINGEMENT, TITLE, AVAILABILITY, SECURITY, OPERABILITY, CONDITION, QUIET ENJOYMENT, VALUE, ACCURACY OF DATA, FREEDOM FROM VIRUSES OR MALWARE, COMPLETENESS, TIMELINESS, FUNCTIONALITY, RELIABILITY, SEQUENCING OR SPEED OF DELIVERY OR SYSTEM INTEGRATION. WE MAKE NO WARRANTIES OR REPRESENTATIONS THAT YOUR USE OF THE SERVICES WILL NOT INFRINGE THE RIGHTS OF THIRD PARTIES.
TO THE FULLEST EXTENT OF APPLICABLE LAW, NEITHER WHEEL NOR ITS RELATED PERSONS WILL BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON CONTENT OBTAINED THROUGH THE SERVICES. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS, TIMELINESS, RELIABILITY OR USEFULNESS OF THE SERVICES. FURTHERMORE, WHEEL DOES NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, OR FREE FROM ERROR, DEFECT, LOSS, DELAY IN OPERATION, CORRUPTION, CYBER ATTACK, VIRUSES, INTERFERENCE, HACKING, MALWARE, OR OTHER SECURITY INTRUSION, AND WHEEL DISCLAIMS ANY LIABILITY RELATING THERETO.

Legal Rights & Agreement Rules · Restriction or exception

Aggregate liability of Wheel and Related Persons is capped at the greater of $50 or 1 month of fees paid

To the fullest extent permitted by applicable law, the maximum aggregate liability of Wheel and its Related Persons jointly arising out of or related to access or use of the Services will not exceed the greater of $50 or the amount you paid Wheel to use the Services in the one-month period immediately preceding the date your claim arose, regardless of the form of action (whether in contract, tort including simple negligence, or any other legal or equitable theory).

Supporting quotations

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE MAXIMUM AGGREGATE LIABILITY OF WHEEL OR THE RELATED PERSONS (JOINTLY) ARISING OUT OF OR IN ANY WAY RELATED TO ACCESS OR USE OF THE SERVICES, EXCEED THE GREATER OF $50 OR THE AMOUNT YOU PAID TO US TO USE THE SERVICES IN THE ONE (1) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH YOUR CLAIM AROSE. THE FOREGOING LIMITATIONS SHALL APPLY EVEN IN THE EVENT YOUR REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE, AND THE FOREGOING SHALL CONSTITUTE WHEEL AND ITS RELATED PERSONS’ SOLE LIABILITY AND OBLIGATION IN RESPECT HEREOF, REGARDLESS OF THE FORM OF ACTION, WHETHER BASED IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, SIMPLE NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), OR ANY OTHER LEGAL OR EQUITABLE THEORY

Legal Rights & Agreement Rules · Restriction or exception

Users must indemnify Wheel and Related Persons for unauthorized use, fraud, law violations, misconduct, or breach

You agree to indemnify, defend, and hold harmless Wheel and its Related Persons from and against any third-party suits, claims, damages, settlements, judgments, liabilities, losses, costs, and expenses (including reasonable attorneys', litigation, and accounting fees) arising or alleged to arise from your unauthorized use of the Services, fraud, violation of law, willful misconduct, or breach of these Terms.

Supporting quotations

You agree to indemnify, defend, and hold harmless Wheel and its Related Persons from and against any and all third-party suits, actions, claims, proceedings, damages, settlements, judgments, injuries, liabilities, obligations, losses, risks, costs, and expenses (including, without limitation, reasonable attorneys’ fees, litigation expenses, and accounting fees), relating to or arising from, or alleged to arise from, your use of the Services in an unauthorized manner, fraud, violation of law, or willful misconduct, or any breach by you of these Terms of Use.

Account & Service Control · Permission or license

Wheel may modify or discontinue the Services at any time with or without notice and without liability

Wheel reserves the right at any time and for any reason to modify, or temporarily or permanently discontinue, the Services or any portion thereof, with or without notice, and you agree that Wheel shall not be liable to you or any third party for any modification, suspension, or discontinuance.

Supporting quotations

Wheel reserves the right at any time and for any reason to modify, or temporarily or permanently discontinue, the Services or any portion thereof, with or without notice. You agree that Wheel shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Services.

Legal Rights & Agreement Rules · Restriction or exception

Disputes must be resolved by binding AAA arbitration in Travis County, TX (waiving jury trials), with narrow exceptions

Except for individual small claims court actions or actions seeking injunctive or equitable relief for alleged unlawful use of intellectual property, you and Wheel waive court and jury trial rights and agree to resolve all Disputes through binding individual arbitration administered by the American Arbitration Association (AAA) in Travis County, Texas (unless agreed otherwise) under AAA Rules and these Terms (with these Terms governing conflicts), governed by the Federal Arbitration Act; the arbitrator's award shall include arbitration costs, reasonable attorneys' fees, and reasonable witness/expert costs.

Supporting quotations

PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES YOU AND WHEEL TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM WHEEL.
Except for any disputes, claims, suits, actions, causes of action, demands or proceedings (collectively, “Disputes”) in which either party seeks to bring an individual action in small claims court or seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, including, without limitation, copyrights, trademarks, trade names, logos, trade secrets or patents, YOU AND WHEEL AGREE (A) TO WAIVE YOUR AND WHEEL’S RESPECTIVE RIGHTS TO HAVE ANY AND ALL DISPUTES ARISING FROM OR RELATED TO THESE TERMS, OR THE SERVICES, RESOLVED IN A COURT, AND (B) TO WAIVE YOUR AND WHEEL’S RESPECTIVE RIGHTS TO A JURY TRIAL. Instead, you and Wheel agree to arbitrate Disputes through binding arbitration (which is the referral of a dispute to one or more persons charged with reviewing the dispute and making a final and binding determination to resolve it instead of having the dispute decided by a judge or jury in court) conducted by the American Arbitration Association (“AAA”) under the arbitration rules in effect at the time the arbitration is initiated (the “AAA Rules”) and under the rules set forth in these Terms. If there is a conflict between the AAA Rules and the rules set forth in these Terms, the rules set forth in these Terms will govern.
Unless the parties agree otherwise, the arbitration will be conducted in Travis County, Texas. Each party will be responsible for paying any filing, administrative and arbitrator fees in accordance with the AAA Rules. The award rendered by the arbitrator shall include costs of arbitration, reasonable attorneys’ fees and reasonable costs for expert and other witnesses. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JURY TRIAL. YOU AGREE THAT, BY ENTERING INTO THESE TERMS, YOU ARE WAIVING THE RIGHT TO A TRIAL.
You and Wheel agree that these Terms affect interstate commerce and that the enforceability of this Section 15 shall be both substantively and procedurally governed by and construed and enforced in accordance with the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”), to the maximum extent permitted by applicable law.

Qualifications & exceptions

  • Except for individual actions in small claims court or injunctive/equitable relief for alleged unlawful use of intellectual property
  • Unless the parties agree otherwise, arbitration is conducted in Travis County, Texas

Legal Rights & Agreement Rules · Restriction or exception

Users and Wheel waive class or representative actions and must file any Dispute within 1 year after the claim arose

You and Wheel agree to resolve any Disputes solely on an individual basis, waiving any right to pursue Disputes on a class, consolidated, or representative basis, and agree that any Dispute arising out of or related to the Services or any content must be filed within one (1) year after the claim or cause of action arose or be forever barred.

Supporting quotations

YOU AND WHEEL EACH AGREE TO RESOLVE ANY DISPUTES ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO PURSUE ANY DISPUTES ON A CLASS OR CONSOLIDATED BASIS OR IN A REPRESENTATIVE CAPACITY.
YOU AGREE THAT REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY DISPUTE ARISING OUT OF OR RELATED TO THE SERVICES OR ANY CONTENT MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE, OR SUCH DISPUTE WILL BE FOREVER BARRED.

Legal Rights & Agreement Rules · Procedure

Texas law governs the Terms, non-arbitrable disputes belong in Travis County courts, and invalid parts are reformed

These Terms and use of the Services are governed by Texas law without regard to conflict-of-law principles, and any Dispute not subject to arbitration or small claims court must be resolved individually in state or federal courts sitting in Travis County, Texas. If any part of the Terms cannot be enforced as written, it will be replaced with terms most closely matching its intent to the extent permitted by law without affecting the validity of remaining provisions.

Supporting quotations

These Terms, and your access to and use of the Services shall be governed by and construed and enforced in accordance with the laws of the State of Texas, without regard to conflict of law rules or principles (whether of the State of Texas or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. Any Dispute between the parties that is not subject to arbitration or cannot be heard in small claims court, shall be resolved on an individual basis in the state or federal courts of the State of Texas and the United States, respectively, sitting in Travis County, Texas.
All parts of these Terms of Use apply to the maximum extent permitted by law. Wheel and you both agree that if we cannot enforce a part of this contract as written, then that part will be replaced with terms that most closely match the intent of the part we cannot enforce, to the extent permitted by law. The invalidity of part of these Terms of Use will not affect the validity and enforceability of the remaining provisions. The section headings are for convenience only and do not have any force or effect.

Legal Rights & Agreement Rules · Restriction or exception

Non-enforcement is not a waiver, and the Terms create no partnership, employment, or agency authority to bind Wheel

No waiver by Wheel of any term or condition or failure to assert a right under the Terms constitutes a further or continuing waiver, and neither the Terms nor the Services create any partnership, joint venture, employment, or agency relationship or allow you to enter into any contract on Wheel's behalf or bind Wheel.

Supporting quotations

No waiver by Wheel of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by Wheel to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.
Neither these Terms of Use, nor any content, materials, or features of the Services create any partnership, joint venture, employment, or other agency relationship between us and you. You may not enter into any contract on our behalf or bind us in any way.

Legal Rights & Agreement Rules · Permission or license

Users consent to injunctive or equitable relief for any violation or threatened violation of the Terms

You agree that any violation or threatened violation of these Terms constitutes an unlawful and unfair business practice causing irreparable and unquantifiable harm for which monetary damages would be inadequate, and you consent to Wheel obtaining any injunctive or equitable relief it deems necessary or appropriate in addition to other legal or equitable remedies.

Supporting quotations

You agree that any violation, or threatened violation, by you of these Terms of Use constitutes an unlawful and unfair business practice that will cause us irreparable and unquantifiable harm. You also agree that monetary damages would be inadequate for such harm and consent to our obtaining any injunctive or equitable relief that we deem necessary or appropriate. These remedies are in addition to any other remedies we may have at law or in equity.

Legal Rights & Agreement Rules · Permission or license

Users cannot assign their rights, while Wheel entities may transfer rights and obligations in a merger or asset sale

You may not assign any rights under these Terms (and any attempt is null and void), whereas Wheel-affiliated professional entities may in their individual discretion transfer all contractual rights and obligations under these Terms without further consent or notification if some or all of Wheel's business is transferred by merger, asset sale, or otherwise.

Supporting quotations

You may not assign any of your rights under these Terms of Use, and any such attempt will be null and void. Wheel-affiliated professional entities may, in their individual discretion, transfer, without further consent or notification, all contractual rights and obligations pursuant to these Terms of Use if some or all of the business of Wheel is transferred to another entity by way of merger, sale of its assets or otherwise.

Legal Rights & Agreement Rules · Procedure

Suspected fraud, waste, or abuse can be reported confidentially to legal@wheel.com with non-retaliation protection

Wheel Provider Group maintains a compliance program (including policies, training, monitoring, and internal reporting) to prevent, detect, and address fraud, waste, and abuse. Users may confidentially report suspected fraudulent, unethical, or improper conduct (including billing concerns or misuse of patient information) to legal@wheel.com; Wheel prohibits retaliation for good-faith reports and reviews and investigates reports as appropriate.

Supporting quotations

Wheel Provider Group maintains a compliance program designed to prevent, detect, and address fraud, waste, and abuse in connection with the Services. This program includes policies, training, monitoring activities, and internal reporting mechanisms intended to promote lawful and ethical conduct. If you suspect fraudulent, unethical, or improper conduct related to the Services (including billing concerns or misuse of patient information), you may report your concern by contacting Wheel at legal@wheel.com. Reports may be submitted confidentially. Wheel prohibits retaliation against any individual who makes a good faith report of a compliance concern. All reports are reviewed and, where appropriate, investigated in accordance with Wheel’s compliance policies and applicable law.