Requests to stop processing or delete data are subject to transaction fulfillment and legal retention bases
You may ask InsideTracker to stop processing or delete the personally identifiable data held about you in certain circumstances, though InsideTracker states it may not be possible to stop processing or delete all information where it is fulfilling a transaction or has a legal basis to retain the information.
Supporting quotations
You may ask us to stop processing, or delete, the personally identifiable data we hold about you in certain circumstances. It may not be possible for us to stop processing or delete all of the information we hold about you where we are fulfilling a transaction or have a legal basis to retain the information, however please contact us to discuss how we can assist you with your request.
Retention & Deletion · Company practice
Information is retained as long as needed for services, legal obligations, dispute resolution, and enforcement
InsideTracker retains your information for as long as needed to fulfill your requests, provide services, comply with legal obligations, resolve disputes, and enforce its agreements.
Supporting quotations
We will retain your information for as long as needed to fulfill your requests, provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Retention & Deletion · User right or choice
Account closure removes account Personal Information but retains R&D/study de-identified data and order history
Use of InsideTracker is voluntary and you may cancel at any time or close your account by emailing support@insidetracker.com. Closing an account removes Personal Information within your account, but does not remove previously provided information used as de-identified statistical information in ongoing or completed internal R&D or business activities, de-identified genetic information used in ongoing or completed studies under a separate Research Consent, data held by business partners (whom you must contact separately), or limited order-history data (name, contact, and transaction data) kept for accounting and compliance.
Supporting quotations
Your use of the InsideTracker service is voluntary. It is your choice whether to participate or not. You may cancel the service at any time.
If you no longer wish to use InsideTracker Services, you may close your account by sending a request to Customer Support at support@insidetracker.com. When closing an account, we remove all Personal Information within your account. However, Personal Information that you have previously provided will not be removed from ongoing or completed internal R&D or business activities that use the information (as de-identified statistical information). Similarly, if you close your account after you have separately agreed to the Research Consent document, any genetic information that you have previously given consent to use in de-identified form will not be removed from ongoing or completed studies. If you wish to have your data removed from our business partners, you must contact them separately. In addition, we keep limited information related to your order history (e.g., name, contact, and transaction data) for accounting and compliance purposes.
Not stated here
The separate Research Consent document referenced here is not supplied in this Privacy Policy text.